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    Maria Gillies head of City West Homes
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    Davneet Sandhu intensive case management
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    Katarina Stelmach
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    Falco Danfrancesco
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    Maria Gillies head of City West Homes
CWHR is a trading subsidiary of CityWest Homes Ltd, who manage Westminster City Council\\\'s 21,700 homes. CWHR is a private agency offering a first class, professional lettings and property management service. We\\\'ll use our extensive local knowledge and follow best practices in order to provide you with the very best customer service.

21 Grosvenor Place
Belgravia,London
Greater London
SW1X 7EA
020 7245 2222

 
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Properties for rent
Sep 02,2017
Minithumbdown
By: 'James.C'
Sep 02,2017
0 people found
this helpful
* I was waiting 2 weeks on City West to get back to me with satisfactory replies. Instead, I had to consistently call them up to be told that they would call me back in 5 minutes. This never happened. If you are a landlord or buyer/rentee who are looking to work with housing agents, I would suggest paying the extra few pounds to work with companies such as Foxtons who are extremely responsive & will deal with your request even on weekends. It's better to pay a few extra pounds than to possi...
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Comment on agent fees
They do not deserve to be paid
Was this helpful? Yes
Dec 12,2016
Minithumbup
By: 'Joseph O'hara'
Dec 12,2016
0 people found
this helpful
We just rented a property through Citywest Residential. They were very proactive with helping me find a property and were very polite and communititive. Would definitely recommend....
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Dec 10,2016
Minithumbup
By: 'Carolina'
Dec 10,2016
0 people found
this helpful
I had nice experience with this agency. They let my apartment within few weeks, fees are very reasonable and I am getting free rent guarantee. I would recommend the agency....
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Comment on agent fees
competitive
Was this helpful? Yes
Dec 06,2016
Minithumbdown
By: 'Karen'
Dec 06,2016
1 people found
this helpful
Genuinely terrible. By far the worst letting agent I've encountered. Can't speak for them as a social housing landlord, or estate agent, but their letting agency service is incredibly shoddy. We were delayed in moving into our place, charged extra fees which we then struggled to claim back, and they flat-out lied to both us and the landlord multiple times. Once you hand over any money, they stop picking up the phone and go totally uncontactable. Babysitting their agents through a deal is a...
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Comment on agent fees
Bad.
Was this helpful? Yes
Aug 18,2016
Minithumbdown
Maria Gillies head of City West Homes
By: 'VERONICA GOVIA'
Aug 18,2016
4 people found
this helpful
I would not buy flat from CWH as they have a lot of noise and sound proofing problems, we at 132 westbourne terrace have not had a decent sleep for more than 6 years and, when we complained the tables we turned against us and I who complained about the noise for 6 years was blamed for the noise and matters have got worse even private tenants in the block that rent out they flats are getting complaints about the noise, water leaks, drugs and cwh has it's head in the sand instead of being hone...
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Comment on agent fees
N/A
Was this helpful? Yes
Apr 07,2016
Minithumbdown
By: 'Phil'
Apr 07,2016
3 people found
this helpful
Did their job OK but gave us the good news of signing a tenant for 18 months instead of 12 but as they take all the money up front rather than each month, we then saw no rent for a couple of months. Then when the left at the 12 month stage there was unsurprisingly, no refund. Won't use again, once the tenant moves in they do virtually nothing....
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What agent could do to change your mind?
High and all up front rather than monthly
Attached Files
Comment on agent fees
High and all up front rather than monthly
Was this helpful? Yes
Feb 27,2016
Minithumbdown
By: 'Jobble'
Feb 27,2016
2 people found
this helpful
We offered on a flat advertised with City West, and were asked to provide paperwork via email to prove we could afford it. We then received absolutely nothing in response except endless spam emails (probably about 6/7 per day) advertising other properties on their books. I have since emailed 3 times telling them to unsubscribe me, to no avail....
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What agent could do to change your mind?
N/a
Attached Files
Comment on agent fees
N/a
Was this helpful? Yes
Sep 16,2015
Minithumbdown
Falco Danfrancesco
By: 'Mustafa'
Sep 16,2015
3 people found
this helpful
I left holding deposit of £500 to secure the property after negotiating all the terms. However after 4 days they came up and saying the landlord changed the mind. I can understand that, but despite they are saying it would take 4-5 days for the money to be paid back it has been 2 weeks now. Everyday I call them and they still advise it has been sent. Do not use this estate agents....
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Jun 14,2015
Minithumbup
By: 'Evan Brown'
Jun 14,2015
0 people found
this helpful
I have an excellent real estate services using this estate agent. I would use this agent again in the future without any hasitation....
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Oct 22,2013
Minithumbdown
Katarina Stelmach
By: 'Nep'
Oct 22,2013
3 people found
this helpful
I have to say, not exaggerating anything but this estate agent is incredibly terrible. Low efficiency, negligence, terrible manner and bad costumer service. Due to the agent\'s negligence of informing me the exact qualifications of a guarantor, we failed to sign the contract and we ended up have no place to stay. They had charged us the admin fees and to my knowledge that means it\'s their job to provide detailed instruction for us though they failed to do that, and we paid our reference fees fo...
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Oct 22,2013
Minithumbdown
By: 'Nep'
Oct 22,2013
5 people found
this helpful
I have to say, not exaggerating anything but this estate agent is incredibly terrible. Low efficiency, negligence, terrible manner and bad costumer service. Due to the agent\'s negligence of informing me the exact qualifications of a guarantor, we failed to sign the contract and we ended up have no place to stay. They had charged us the admin fees and to my knowledge that means it\'s their job to provide detailed instruction for us though they failed to do that, and we paid our reference fees fo...
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Sep 04,2013
Minithumbdown
By: 'kresghs'
Sep 04,2013
5 people found
this helpful
Absolutely awful customer service and extremely unhelpful. Contacting the agency and asking for any sort of help is a lost cause, do not expect anything higher than poor service. Agents take forever to reply and when they do the replies are unhelpful. They do not care about their tenants, their primary interest is in making a sale, once that is done and dusted you can forget about any sort of service....
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Jan 27,2013
Minithumbdown
Maria Gillies head of City West Homes
Davneet Sandhu intensive case management
By: 'Evelyn'
Jan 27,2013
5 people found
this helpful
Appalling treatment by all staff, at the local estate office who could rarely make an effort to witness the appalling behaviour of other tenants in the block, even though they are only 1 mins away. It is very hard to believe that Westminster engage and pay vast sums of money to such a shoddy outfit to manage large numbers of it\'s properties, when a 5 yr old child could do better. 1 year on and still no change, City West Homes only protects their tenants who create Anti social behaviour and de...
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What agent could do to change your mind?
Something, anything !
Attached Files
Was this helpful? Yes
Jan 05,2012
Minithumbdown
By: 'Pauline'
Jan 05,2012
4 people found
this helpful
Involved in 2 months of building up our application the estate agent repeatedly failed to give us accurate information on what was needed, was always very hard to reach and took forever to answer our questions. The day before the planned move into a very nice flat they informed us by a call we lost the flat and they kept the FULL agency fees despite our claims. Inefficient and unreliable, dealing with these people was a nightmare!...
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By: CityWest Homes Residential
Jan 25, 2012
View all comments (1)
Dear Pauline, I am sorry we do not recognise your complaint, so that we may address it we can be contacted at lettings@cwhr.co.uk, or alternatively via our complaints procedure www.cwhr.co.uk/about-us/residential-complaints-procedure ...
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Maria Gillies head of City West Homes - upload your photo Maria Gillies head of City West Homes
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