City Quays specialises in waterside living in prime London areas. Established in Surrey Quays with many years of experience within the industry, City Quays combines traditional real estate with modern business processes to deliver an outstanding professional service. We're young enough to be relevant but old enough to be established.

As an independent company, our services are designed to be highly flexible around clients to provide a corporate service with a personal touch.

With a variety of
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City Quays

193 Lower Road, Surrey Quays
Rotherhithe,London
Greater London
SE16 2LW
0207 231 2957

Website not available

Properties for Sale
Properties to Rent

Nov 30,2015
Minithumbup
By: 'Matthew Skeng'
Nov 30,2015
0 people found
this helpful
Amarjeet is an extreamly funny chap. Conducts his work in a professional manner and is always there to help when needed. Thanks for all the help fella....
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Comment on agent fees
Reasonable.
Was this helpful? Yes
Nov 24,2015
Minithumbup
By: 'Udi Singh'
Nov 24,2015
0 people found
this helpful
The level of service I received from City Quays from start to end was first class and Amarjeet Singh who i dealt with kept me in the loop which was good at every stage possible. I had so many people interested within a few days......
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Nov 24,2015
Minithumbup
By: 'Zisis skouloudis'
Nov 24,2015
0 people found
this helpful
Very kind and professional. Amar is always on call when needed. Thanks for the support mate! All the best, Zisis....
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Oct 11,2015
Minithumbup
By: 'Nela'
Oct 11,2015
5 people found
this helpful
I highly recommend the City Quays and especially agent Nayem Hussain, who was real professional, helpful and friendly. Communication with him was easy, I could get in touch with him on WhatsApp at any time. The renting processes was clear and smooth without any problems ...
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Comment on agent fees
Fees are reasonable.
Was this helpful? Yes
Oct 02,2015
Minithumbup
By: 'Anna'
Oct 02,2015
5 people found
this helpful
Nayem has solid experience in dealing with properties landing and does his best to provide best customer service at highest standard....
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Jun 05,2015
Minithumbdown
By: 'YU WEI'
Jun 05,2015
7 people found
this helpful
City Quays is a super horrible and unprofessional agency on the market. I still don't understand such an agency can exist on market. I rent a one bedroom apartment in Vancouver House for £400 for two years contact with one year break clause. Shshel Miah ...
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What agent could do to change your mind?
There admin fee is unreasonable. The admin fee for the professional letting agency Chase Evans is ‚£190, for the letting agency Keatons is ‚£150. I just don't understand such an unprofessional agency ask for such high price.
Attached Files
Comment on agent fees
There admin fee is unreasonable. The admin fee for the professional letting agency Chase Evans is ‚£190, for the letting agency Keatons is ‚£150. I just don't understand such an unprofessional agency ask for such high price.
Was this helpful? Yes
By: Jag Bansal
Jul 08, 2015
View all comments (3)
Dear Yu, I apologise for the late response. Firstly, as explained in my previous reply and when you initially took an interest in the property, the administrative fee is £250+VAT. I understand that this may be confusing, but City Quays are a VAT registered company and therefore are obliged to incorporate a 20% VAT charge on all our fees. Secondly, the £44 receipt from Fantastic Cleaners was for the initial cleaning service employed by the previous tenants. Your dissatisfaction w ...
May 18,2015
Minithumbup
By: 'stefan'
May 18,2015
2 people found
this helpful
I have appreciated the professional attitude from Jag Bansal at all times. As well, Jag has provided a the valuable support for the administrative matters when I had moved out of the property. Thank you Jag....
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Apr 17,2015
Minithumbup
By: 'bob'
Apr 17,2015
0 people found
this helpful
Sylvana Conroy helped me to buy a new build flat. She was extremely proactive and very helpful throughout the whole process. From the price negotiation stage all the way to the completion stage she helped push through both legal and non legal queries, to get ...
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Jan 28,2015
Minithumbup
By: 'Ricky Tse'
Jan 28,2015
2 people found
this helpful
I was looking for a property for my daughter who is living and working in London. She was sharing a flat with a friend in SE8 so we were focusing in that area and contact City Quay for some recommendation. Mr To had highly recommended ...
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Was this helpful? Yes
By: Peter
Jan 28, 2015
View all comments (1)
Thanks you Ricky!! Always a pleasure to help people find the right property. ...
Jan 23,2015
Minithumbup
By: 'John'
Jan 23,2015
3 people found
this helpful
City Quays, especially Jag, have been very professional and efficient in dealing with my letting of this property. From the viewing and letting, through the tenancy renewals and when I moved out everything has gone smoothly without a single problem. We moved in just for 6 ...
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Was this helpful? Yes
Jan 14,2015
Minithumbup
By: 'John'
Jan 14,2015
2 people found
this helpful
City Quays found us this marvellous flat which they managed for the landlord. We had a trouble free stay having rented for 6 months and staying for 2 1/2 years.City Quays negotiated follow on contract s for us. When we finally moved out the termination process was ...
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Nov 25,2014
Minithumbup
By: 'V de la Haye'
Nov 25,2014
3 people found
this helpful
I gave a very general brief to City Quays, as we were looking for a property for a relative who is now working in London. Chen and Lucy were extremely helpful in providing information about availability in the areas specified and with our requirements. I ...
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Was this helpful? Yes
Nov 24,2014
Minithumbup
By: 'Ms Lau'
Nov 24,2014
2 people found
this helpful
It's the 5th year that CityQuay acts has my letting and management agent. Although we went through some difficult periods a few years ago, I still maintain CityQuay as I trust the honesty of its owner and its staff. Jaq has recently taken up my ...
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Was this helpful? Yes
Nov 15,2014
Minithumbdown
By: 'Debbie`s friend'
Nov 15,2014
7 people found
this helpful
This company is terrible, I am a tenant who is still waiting for help from the staff who told me she will help me always, but when I paid the money she disappear, never helped me even with some stuff what she promised to me ...
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What agent could do to change your mind?
I do not think you will do anything for your tenant, the agent told me very clear.
Attached Files
Was this helpful? Yes
By: Simon
Nov 17, 2014
View all comments (1)
Dear Reviewer, Please can you reply with the property address and details of the person you dealt with. We are based in South East London and do not deal with E13. I suspect you are referring to the Company CITI QUAYS and Not CITY QUAYS. I am sure they would be very happy to receive your feedback, however we are not the same company and I would appreciate it that you remove this and add it to the correct agency. Thank you in advance. Peter ...
Nov 07,2014
Minithumbup
By: 'lily'
Nov 07,2014
2 people found
this helpful
Jag Bansal as my maintainance contact is very professional and friendly. He has helped me solved a number of issues since I moved in in August, including setting up the intercom and fixing the tv satellite which involved a lot of chasing. He is definitely ...
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Was this helpful? Yes
Nov 06,2014
Minithumbup
By: 'Jun Yu'
Nov 06,2014
1 people found
this helpful
Jag is the person in charge of managing my flat. He is an organised person and behaves as a very good channel between landlord and tenants. He is a person we can trust....
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Was this helpful? Yes
Nov 06,2014
Minithumbup
By: 'Moji'
Nov 06,2014
0 people found
this helpful
When we arrived at agency we were asked what we were looking for and various different options were offered to us by your staff that suited our needs rather than just going with what we asked for. Your staff were quick and responsive, we were ...
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Comment on agent fees
Agent\'s fees could be reduced based on the number of people renting a property, we know for a fact that other agents in the same area are charging far less fees (less than half of what we paid) for rentals. I think this would be an area of improvement for your agency as high prices could drive people away from a deal.
Was this helpful? Yes
Nov 04,2014
Minithumbup
By: 'NCB'
Nov 04,2014
1 people found
this helpful
Lucy - very enthusiastic & helpful. Good deal obtained on purchase. Peter - solid & steady. Kept informed at all stages. No hidden fees. Would be happy to use them again....
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Comment on agent fees
Average for industry. No hidden fees.
Was this helpful? Yes
Nov 01,2014
Minithumbup
By: 'Anonymous'
Nov 01,2014
1 people found
this helpful
Lucy was very responsive in answering my initial queries in relation to the purchase and had plenty of time to talk through the background to the development and the different options available. As a result of her quick responses, I was able to secure a ...
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Nov 01,2014
Minithumbup
By: 'Pino'
Nov 01,2014
1 people found
this helpful
Alex Lee is such a hard working man. I was impressed by the level of service. I rarely write reviews but for once I felt I definitely! Recommend....
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Was this helpful? Yes
Oct 31,2014
Minithumbup
By: 'Seb Vance'
Oct 31,2014
0 people found
this helpful
I sold my flat this week through City Quays in what was a very painless and smooth sale. Chen was excellent in keeping me informed on all developments, was easy to get hold of, and always friendly and helpful. I enjoyed an excellent service and ...
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Was this helpful? Yes
Oct 31,2014
Minithumbup
By: 'Matt'
Oct 31,2014
0 people found
this helpful
I dealt with Lucy at the beginning of 2014, and she found a more than suitable property for me very quickly. I found her and the entire team, to be most helpful and knowledgeable, replying to my (numerous) queries very efficiently. Should she not have the ...
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Was this helpful? Yes
Oct 31,2014
Minithumbup
By: 'Martina'
Oct 31,2014
0 people found
this helpful
Lucy recently helped me with looking for a property to invest in. She had a lot of knowledge on property and was able to assist me in choosing the one that was suited for my needs. She was able to negotiate a great deal for ...
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Was this helpful? Yes
Oct 31,2014
Minithumbup
By: 'Felicity'
Oct 31,2014
1 people found
this helpful
Lucy is a focussed individual who is committed and hard working. She is friendly, great to deal with and very professional. Her knowledge of the industry is fantastic and she uses her experience well in negotiations and discussions....
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Was this helpful? Yes
Oct 31,2014
Minithumbup
By: 'Tracy'
Oct 31,2014
0 people found
this helpful
Peter and Alex really helped me in the selling of my property and really appreciate all the time and effort to sell it in such a short time frame. With it having gone through now i don't know what all the worry was about but ...
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Was this helpful? Yes
Oct 31,2014
Minithumbup
By: 'iryna'
Oct 31,2014
0 people found
this helpful
Lucy was very helpful at all searching and purchasing stages. Did her best to find the property for me and I recommended her to my best friend . Just being on her holidays Lucy helped my friend in searching and property price and fees negotiating also. ...
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Was this helpful? Yes
Oct 31,2014
Minithumbup
By: 'Vish'
Oct 31,2014
0 people found
this helpful
Lucy was instrumental in helping me buy my first property. Prior to my meeting I had outlined my requirements and also that I would be interested in buy off plan. On arrival Lucy had several very good propositions and was able to clearly explain the ...
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Was this helpful? Yes
Oct 31,2014
Minithumbup
By: 'Ujjal G'
Oct 31,2014
1 people found
this helpful
Chen was very professional and friendly from start to finish and made suggestions on factors I should be considering for chosing the investment property I was looking for. I went with her suggestion and feel confident that it would be a good investment. Chen is ...
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Comment on agent fees
Could have been a little more clearer on email on the fees payable for getting the discount.
Was this helpful? Yes
Oct 31,2014
Minithumbup
By: 'Wen'
Oct 31,2014
0 people found
this helpful
Recently in the process of purchasing a property with City Quay. Chen is very responsive to calls or emails. really appreciate her help....
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Was this helpful? Yes
Oct 31,2014
Minithumbup
By: 'wei wu'
Oct 31,2014
0 people found
this helpful
I was looking for a property to rent in the beginning and Chen took me to see some roperties and I wasn't satisfied and Chen gave a ideal to buy one to live and for future investment as well. She is really helpful and during ...
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Was this helpful? Yes
Areas covered
  • SE16
  • SE8



Review statistics

From Landlords From Tenants From Vendors From Buyers Other
13 5 24 13 8 1 26 0 5 10

Agent Fees

No fees set.
Last updated at 1:34 PM 19/12/2014 by allAgents

Complaints Procedure

No procedure set.
Last updated at 1:34 PM 19/12/2014 by allAgents

Awards won by City Quays

Individual Branch Awards

London, SE16


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