• Jag Bansal
    Jag Bansal
  • Sushel Miah
    Sushel Miah
  • Peter To
    Peter To
  • Lucy Tuong
    Lucy Tuong
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    Chen Cheng
  • upload your photo
    Sacha Freeman
  • Alex Lee
    Alex Lee
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    David Hett
  • claim your profile
    sylvana conroy
  • Nayem Hussain
    Nayem Hussain
  • Amarjeet Singh
    Amarjeet Singh
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    Emmanuel Bello
City Quays specialises in waterside living in prime London areas. Established in Surrey Quays with many years of experience within the industry, City Quays combines traditional real estate with modern business processes to deliver an outstanding professional service. We're young enough to be relevant but old enough to be established.

As an independent company, our services are designed to be highly flexible around clients to provide a corporate service with a personal touch.

With a variety of
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193 Lower Road, Surrey Quays
Rotherhithe,London
Greater London
SE16 2LW
0207 231 2957

 


Properties for sale
Properties for rent
Nov 30,2015
Minithumbup
By:
Nov 30,2015
Featured Review
0 people found
this helpful
Amarjeet is an extreamly funny chap. Conducts his work in a professional manner and is always there to help when needed. Thanks for all the help fella....
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Comment on agent fees
Reasonable.
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Nov 24,2015
Minithumbup
By:
Nov 24,2015
Featured Review
0 people found
this helpful
The level of service I received from City Quays from start to end was first class and Amarjeet Singh who i dealt with kept me in the loop which was good at every stage possible. I had so many people interested within a few days...keep up the great work Amarjeet Singh...
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Nov 24,2015
Minithumbup
By:
Nov 24,2015
Featured Review
0 people found
this helpful
Very kind and professional. Amar is always on call when needed. Thanks for the support mate! All the best, Zisis....
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Oct 11,2015
Minithumbup
By:
Oct 11,2015
Featured Review
5 people found
this helpful
I highly recommend the City Quays and especially agent Nayem Hussain, who was real professional, helpful and friendly. Communication with him was easy, I could get in touch with him on WhatsApp at any time. The renting processes was clear and smooth without any problems or unneeded delays. Compare to other letting agencies in this area, the City Quays is definitely the most reliable one and what's real important the City Quay rents flats not waists your time. Thanks Nayem!...
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Comment on agent fees
Fees are reasonable.
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Oct 02,2015
Minithumbup
By:
Oct 02,2015
Featured Review
5 people found
this helpful
Nayem has solid experience in dealing with properties landing and does his best to provide best customer service at highest standard....
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Jun 05,2015
Minithumbdown
By:
Jun 05,2015
6 people found
this helpful
City Quays is a super horrible and unprofessional agency on the market. I still don't understand such an agency can exist on market. I rent a one bedroom apartment in Vancouver House for £400 for two years contact with one year break clause. Shshel Miah was my letting consultant before, he is really unprofessional and irresponsible. When I visited the property Bushel told me the administrative fee is £250. When I signed the contract, I found my name on contract was incorrect. Howeve...
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What agent could do to change your mind?
There admin fee is unreasonable. The admin fee for the professional letting agency Chase Evans is ‚£190, for the letting agency Keatons is ‚£150. I just don't understand such an unprofessional agency ask for such high price.
Comment on agent fees
There admin fee is unreasonable. The admin fee for the professional letting agency Chase Evans is ‚£190, for the letting agency Keatons is ‚£150. I just don't understand such an unprofessional agency ask for such high price.
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By: Jag Bansal
Jul 08, 2015
View all comments (3)
Dear Yu, I apologise for the late response. Firstly, as explained in my previous reply and when you initially took an interest in the property, the administrative fee is £250+VAT. I understand that this may be confusing, but City Quays are a VAT registered company and therefore are obliged to incorporate a 20% VAT charge on all our fees. Secondly, the £44 receipt from Fantastic Cleaners was for the initial cleaning service employed by the previous tenants. Your dissatisfaction w....
May 18,2015
Minithumbup
By:
May 18,2015
2 people found
this helpful
I have appreciated the professional attitude from Jag Bansal at all times. As well, Jag has provided a the valuable support for the administrative matters when I had moved out of the property. Thank you Jag....
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Apr 17,2015
Minithumbup
By:
Apr 17,2015
0 people found
this helpful
Sylvana Conroy helped me to buy a new build flat. She was extremely proactive and very helpful throughout the whole process. From the price negotiation stage all the way to the completion stage she helped push through both legal and non legal queries, to get precise answers and speed up matters greatly. Her influence on the deal made a huge difference. Highly recommended....
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Jan 28,2015
Minithumbup
By:
Jan 28,2015
2 people found
this helpful
I was looking for a property for my daughter who is living and working in London. She was sharing a flat with a friend in SE8 so we were focusing in that area and contact City Quay for some recommendation. Mr To had highly recommended one of Higgins development in SE16 area. He had made comparison with these two areas to us to consider the buying of property. Eventually we took his advise to purchase the property in SE16. Mr To had tried his best to negotiate a best price from the developer...
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By: Peter
Jan 28, 2015
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Thanks you Ricky!! Always a pleasure to help people find the right property.....
Jan 23,2015
Minithumbup
By:
Jan 23,2015
3 people found
this helpful
City Quays, especially Jag, have been very professional and efficient in dealing with my letting of this property. From the viewing and letting, through the tenancy renewals and when I moved out everything has gone smoothly without a single problem. We moved in just for 6 months but stayed 2 and a half years thanks to City Quays excellent service throughout...
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Jan 14,2015
Minithumbup
By:
Jan 14,2015
2 people found
this helpful
City Quays found us this marvellous flat which they managed for the landlord. We had a trouble free stay having rented for 6 months and staying for 2 1/2 years.City Quays negotiated follow on contract s for us. When we finally moved out the termination process was efficient and trouble free....
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Nov 25,2014
Minithumbup
By:
Nov 25,2014
3 people found
this helpful
I gave a very general brief to City Quays, as we were looking for a property for a relative who is now working in London. Chen and Lucy were extremely helpful in providing information about availability in the areas specified and with our requirements. I would recommend City Quays, using Chen and Lucy, to any friend or acquaintance who requires up to date information on properties in London and who requires someone who is very prompt, helpful and has a positive attitude....
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Nov 24,2014
Minithumbup
By:
Nov 24,2014
2 people found
this helpful
It's the 5th year that CityQuay acts has my letting and management agent. Although we went through some difficult periods a few years ago, I still maintain CityQuay as I trust the honesty of its owner and its staff. Jaq has recently taken up my rental property from his colleague. I found his attitude is very good and has tried very best to provide the best services to me as CityQuay's customer. If there is anything need to comment on him, may be he should try to provide more prompt responses...
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Nov 15,2014
Minithumbdown
By:
Nov 15,2014
7 people found
this helpful
This company is terrible, I am a tenant who is still waiting for help from the staff who told me she will help me always, but when I paid the money she disappear, never helped me even with some stuff what she promised to me at the begin. Also she lied to me when I paid the money she add 50 pounds more to each tenant for something what she did not tell us. She never pick up the phone. When something is broken at home she never does anything. And the last time she told me if I have any problem cal...
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What agent could do to change your mind?
I do not think you will do anything for your tenant, the agent told me very clear.
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By: Simon
Nov 17, 2014
View all comments (1)
Dear Reviewer, Please can you reply with the property address and details of the person you dealt with. We are based in South East London and do not deal with E13. I suspect you are referring to the Company CITI QUAYS and Not CITY QUAYS. I am sure they would be very happy to receive your feedback, however we are not the same company and I would appreciate it that you remove this and add it to the correct agency. Thank you in advance. Peter....
Nov 07,2014
Minithumbup
By:
Nov 07,2014
2 people found
this helpful
Jag Bansal as my maintainance contact is very professional and friendly. He has helped me solved a number of issues since I moved in in August, including setting up the intercom and fixing the tv satellite which involved a lot of chasing. He is definitely one of the best agents in city quays. However it will be great for city quays overall to be more efficient than it is now, especially when it comes to maintainance such as fixing broken appliances, as well as informing prospective tenants a...
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Nov 06,2014
Minithumbup
By:
Nov 06,2014
1 people found
this helpful
Jag is the person in charge of managing my flat. He is an organised person and behaves as a very good channel between landlord and tenants. He is a person we can trust....
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Nov 06,2014
Minithumbup
By:
Nov 06,2014
0 people found
this helpful
When we arrived at agency we were asked what we were looking for and various different options were offered to us by your staff that suited our needs rather than just going with what we asked for. Your staff were quick and responsive, we were shown the property we were looking for on the same day and they also arranged for viewings for 3 other occasions without hesitation which was a great help as we are 3 professionals and couldn't make the viewings at the same time. Jag was very professi...
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Comment on agent fees
Agent\'s fees could be reduced based on the number of people renting a property, we know for a fact that other agents in the same area are charging far less fees (less than half of what we paid) for rentals. I think this would be an area of improvement for your agency as high prices could drive people away from a deal.
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Nov 04,2014
Minithumbup
By:
Nov 04,2014
1 people found
this helpful
Lucy - very enthusiastic & helpful. Good deal obtained on purchase. Peter - solid & steady. Kept informed at all stages. No hidden fees. Would be happy to use them again....
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Comment on agent fees
Average for industry. No hidden fees.
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Nov 01,2014
Minithumbup
By:
Nov 01,2014
1 people found
this helpful
Lucy was very responsive in answering my initial queries in relation to the purchase and had plenty of time to talk through the background to the development and the different options available. As a result of her quick responses, I was able to secure a very good price ahead of the main launch, and at a good discount. I would not hesitate in recommending Lucy to assist with your purchase and look forward to working with her to exchange, and in the future. Many thanks!...
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Nov 01,2014
Minithumbup
By:
Nov 01,2014
1 people found
this helpful
Alex Lee is such a hard working man. I was impressed by the level of service. I rarely write reviews but for once I felt I definitely! Recommend....
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Oct 31,2014
Minithumbup
By:
Oct 31,2014
0 people found
this helpful
I sold my flat this week through City Quays in what was a very painless and smooth sale. Chen was excellent in keeping me informed on all developments, was easy to get hold of, and always friendly and helpful. I enjoyed an excellent service and would recommend Chen and City Quays for any sellers....
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Oct 31,2014
Minithumbup
By:
Oct 31,2014
0 people found
this helpful
I dealt with Lucy at the beginning of 2014, and she found a more than suitable property for me very quickly. I found her and the entire team, to be most helpful and knowledgeable, replying to my (numerous) queries very efficiently. Should she not have the information available, she happily reached out to those who would have the answers, and was also contactable when out the office, which I found most helpful. On issues I was unfamiliar; she shared her options and experiences, and managed to s...
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Oct 31,2014
Minithumbup
By:
Oct 31,2014
0 people found
this helpful
Lucy recently helped me with looking for a property to invest in. She had a lot of knowledge on property and was able to assist me in choosing the one that was suited for my needs. She was able to negotiate a great deal for me too which I am over the moon about!...
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Was this helpful? Yes
Oct 31,2014
Minithumbup
By:
Oct 31,2014
1 people found
this helpful
Lucy is a focussed individual who is committed and hard working. She is friendly, great to deal with and very professional. Her knowledge of the industry is fantastic and she uses her experience well in negotiations and discussions....
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Oct 31,2014
Minithumbup
By:
Oct 31,2014
0 people found
this helpful
Peter and Alex really helped me in the selling of my property and really appreciate all the time and effort to sell it in such a short time frame. With it having gone through now i don't know what all the worry was about but thanks again for all the helpful advice Thanks soooooo much !!! & will definitely use you again...
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Oct 31,2014
Minithumbup
By:
Oct 31,2014
0 people found
this helpful
Lucy was very helpful at all searching and purchasing stages. Did her best to find the property for me and I recommended her to my best friend . Just being on her holidays Lucy helped my friend in searching and property price and fees negotiating also. Lucy is very quick, helpful and professional agent....
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Oct 31,2014
Minithumbup
By:
Oct 31,2014
0 people found
this helpful
Lucy was instrumental in helping me buy my first property. Prior to my meeting I had outlined my requirements and also that I would be interested in buy off plan. On arrival Lucy had several very good propositions and was able to clearly explain the pros and cons of buying in SE16 and buying off plan. The deal was finalised at excellent price which Lucy assisted in negogiating with the builder. Since my first purchase I have discussed other properties with Citi Quays and Lucy and they have alw...
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Was this helpful? Yes
Oct 31,2014
Minithumbup
By:
Oct 31,2014
1 people found
this helpful
Chen was very professional and friendly from start to finish and made suggestions on factors I should be considering for chosing the investment property I was looking for. I went with her suggestion and feel confident that it would be a good investment. Chen is well experienced and and knowledgeable than some other property agents I have spoken to recently....
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Comment on agent fees
Could have been a little more clearer on email on the fees payable for getting the discount.
Was this helpful? Yes
Oct 31,2014
Minithumbup
By:
Oct 31,2014
0 people found
this helpful
Recently in the process of purchasing a property with City Quay. Chen is very responsive to calls or emails. really appreciate her help....
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Was this helpful? Yes
Oct 31,2014
Minithumbup
By:
Oct 31,2014
0 people found
this helpful
I was looking for a property to rent in the beginning and Chen took me to see some roperties and I wasn't satisfied and Chen gave a ideal to buy one to live and for future investment as well. She is really helpful and during the transition and after as well. Since I bought it, the property price jump to more than 20,000 pounds now, I trust her and believe she always can help me to get great deal in the future....
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Oct 31,2014
Minithumbup
By:
Oct 31,2014
1 people found
this helpful
I dealt with Chen in Dec. 13 when I rent my house. She surprised me by coming back the next day with good tenants and a very good rent price. Chen is knowledgeable in the industry, very patient to her clients and passionate to her career. She gave me a lot of suggestions on my property letting and I should say she has provided the service higher than my expectation and I am happy to have her as my agent for future letting of my properties....
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Oct 31,2014
Minithumbup
By:
Oct 31,2014
1 people found
this helpful
Chen recently helped me for a invest opportunity within se16, she had a lot to tell you and pretty good ability to help and assist, she is the one i need for the right choice to invest. highly recommend....
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Was this helpful? Yes
Oct 31,2014
Minithumbup
By:
Oct 31,2014
0 people found
this helpful
Recently in the process of purchasing a property with City Quays. Chen is very responsive in emails or calls, really appreciate her help....
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Oct 31,2014
Minithumbup
By:
Oct 31,2014
0 people found
this helpful
Alex knows the London new build market very well was very helpful in my search for a new properties.. Once the deal was completed he called me to ask if I was happy with it which gave that next level of service. I would definitely be in touch with him again for new up and coming developments. I was provided excellent service and would use City quays again because of the service received....
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Oct 29,2014
Minithumbup
By:
Oct 29,2014
0 people found
this helpful
I am the landlord of the above property. My letting agent is Jag Bansal. Through my numerous dealings with Jag, I find him to be the most helpful, efficient and professional agent. Jag is always prompt on all his replies to my queries. He is the type who would go out of his way to help the landlord and tenants to resolve any issues, even at the expense of sacrificing his personal time off. Jag is someone who I would highly recommend to any landlords wishing to engage a competent, reliab...
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Comment on agent fees
The agent\'s fees is exceptionally reasonable and competitive.
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Areas covered
  • SE16
  • SE8



Review statistics

From Landlords From Tenants From Vendors From Buyers Other
13 5 24 13 8 1 26 0 5 10

Job vacancies

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Agent Fees

No fees set.
Last updated at 1:34 PM 19/12/2014 by allAgents

Complaints Procedure

No procedure set.
Last updated at 1:34 PM 19/12/2014 by allAgents

Awards won by City Quays

Individual Branch Awards

London, SE16 2LW

Jag Bansal Jag Bansal
Branch Manager
11 reviews

About Jag Jag Bansal is our Branch Manager and has been with the company since 2013. Having worked in the property industry for 10 years, with experience in Sales, Lettings and Property Management, Jag is a cru View full profile
Sushel Miah Sushel Miah
Letting Negotiator
10 reviews

About Sushel Sushel is our Senior Lettings Negotiator in the Hackney Branch and has been working with us for nearly 2 years. He started off with us as a Trainee Lettings Negotiator with an appetite to leave his ma View full profile
Peter To Peter To
Branch Manager
13 reviews

About Peter No description set View full profile
Lucy Tuong Lucy Tuong
13 reviews

About Lucy No description set View full profile
Chen Cheng - no image available Chen Cheng
22 reviews

About Chen No description set View full profile
Sacha Freeman - no image available Sacha Freeman
Lettings Negotiator
6 reviews

About Sacha No description set View full profile
Alex Lee Alex Lee
4 reviews

About Alex No description set View full profile
David Hett - upload your photo David Hett
0 reviews

About David No description set View full profile
sylvana conroy - upload your photo sylvana conroy
1 reviews

About sylvana No description set View full profile
Nayem Hussain Nayem Hussain
2 reviews

About Nayem No description set View full profile
Amarjeet Singh Amarjeet Singh
Senior Lettings Negotiator
3 reviews

About Amarjeet Amarjeet Singh is our newest Senior Lettings Negotiator and has been in the industry for the past 6 years. Prior to joining City Quays in 2015, Amarjeet has developed his skills and expertise with s View full profile
Emmanuel Bello - no image available Emmanuel Bello
Lettings Negotiator
0 reviews

About Emmanuel Emmanuel Bello is our Lettings Negotiator. Having studied for a degree in Philosophy and worked as a Trader for the Foreign Exchange, his experience in trading and investments now brings him into the View full profile

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