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    Matt
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    Thomas
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We are a local, family run, independent firm, specialising in Residential & Student Property Management and Letting throughout Nottingham. .

154 Derby Road
Nottingham
Nottinghamshire
NG7 1LR
0115 9502172

 
Website not available Properties for sale
Properties for rent
Sep 22,2017
Minithumbup
Jade
Josh
By: 'LP'
Sep 22,2017
0 people found
this helpful
Excellent service. They helped me out to find what I was looking for. Time was of the essence and they made sure I could move in when I had to. Totally recommended....
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Comment on agent fees
A bit too much. But it was worth it.
Was this helpful? Yes
Aug 21,2017
Minithumbdown
Jade
Thomas
By: 'E'
Aug 21,2017
0 people found
this helpful
Quick to take money, little care over contracts and slow to give deposits back. Starting off was fine. They were fast enough taking money off us but that's where it stops. When the landlord was breaking terms I emailed with details about the problems listing dates, times, reasons. I sent 2-3 of these emails throughout the year and the replies I recieved were unproffesional and the least bit helpful. And here is when it gets worse. I moved out on the 1st of July and understood I would have to...
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Was this helpful? Yes
Aug 14,2017
Minithumbup
Jade
By: 'Kate Lovett'
Aug 14,2017
0 people found
this helpful
Jade has provided us with an exceptionally fast and efficient service, without compromising on being friendly and happy to help. I have received fast and clear communication from start to finish and a really professional service. Thank you - really impressed....
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Aug 09,2017
Minithumbup
Jade
By: 'Tenant's Mum'
Aug 09,2017
0 people found
this helpful
There was some confusion with the tenancy agreement for our son and his flatmates (students). Jade was absolutely amazing, she got to the heart of the problem (and it was a tricky one) and sorted it out for us. I know it would have taken her a lot of time and effort, but she stayed in constant touch with us until it was all resolved. She took a really stressful situation which was causing us real concern and turned it around. Since then we have had another query and Jade (of course!) replie...
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Was this helpful? Yes
Aug 01,2017
Minithumbup
Jade
By: 'Sophie'
Aug 01,2017
0 people found
this helpful
Very helpful and friendly staff and they respond quickly to emails. The process of renting was pretty straightforward. Maintenance responded quickly. Overall satisfied with the service...
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Comment on agent fees
Good
Was this helpful? Yes
Jun 09,2017
Minithumbup
Jade
By: 'Catlene Harrison'
Jun 09,2017
0 people found
this helpful
First, I'd like to thank Jade for keeping in touch and finding me a place in a few days. I give them 5 stars for replying my emails within minutes. They made renting a house very simple and easy. Their office was easy to find. They were very patient and welcoming over the phone and at their office. I could see great teamwork with the whole staff. Thank you again and I'm looking forward to getting cosy in my new place....
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Comment on agent fees
The agent fees worth the work. Like I said they were quick to respond to all my messages.
Was this helpful? Yes
Jan 26,2017
Minithumbdown
By: 'Marc Spector'
Jan 26,2017
1 people found
this helpful
Truly dreadful. Perhaps the most inept, dishonest and dishonoroble 'organisation' I've ever come across. Multiple failings at all levels. On more than one occasion staff from the agency allowed themselves into our home without consent or prior warning. When we initially moved in, the flat was in a fairly contemptable state; not vacuumed, abound with stains, basic facilities not working. This despite the fact that during our initial viewing the agent who showed us around promised a thorough cle...
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Comment on agent fees
Excessively high
Was this helpful? Yes
By: Thomas
Jan 26, 2017
View all comments (1)
Hi Marc I'm sorry to hear you feel you have not had the best experience. We continue to attempt to improve our services and have taken on your input. Unfortunately we can not find your details on our past tenants list so are finding it somewhat hard to designate the actual property. Please feel free to call me on 0115 9502172 to discuss the extent of your grievances so we can shed more light on it and hopefully avoid any similar issues in future. I do however, take exception and be ...
Nov 29,2016
Minithumbup
Jade
By: 'Peggy'
Nov 29,2016
0 people found
this helpful
I was extremely impressed with the swift efficient service we received. Jade really looked after us and managed to organise obtaining our rental property in under a week. Thank you so much....
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Comment on agent fees
Very reasonable
Was this helpful? Yes
Nov 28,2016
Minithumbup
Thomas
Thomas
By: 'derrick butler'
Nov 28,2016
0 people found
this helpful
i would recommend city lettings as they have quickly tenanted both of my property's within 1 week and offer a great management service...
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Comment on agent fees
excellent service all round
Was this helpful? Yes
Apr 22,2016
Minithumbup
Thomas
By: 'Colin'
Apr 22,2016
0 people found
this helpful
Tom is a genuine professional. On the occasions we have worked together the process has been an enjoyable and he has gone out of his way to help. I look forward to doing more work together for years to come. Thanks Tom, keep up the good work....
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Was this helpful? Yes
Nov 16,2015
Minithumbup
By: 'Tlr77'
Nov 16,2015
0 people found
this helpful
Good service and good guys. Easy to deal with. Happy customer! The process was efficient from start to finish. Thanks!...
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Was this helpful? Yes
Nov 16,2015
Minithumbup
By: 'A Morris'
Nov 16,2015
0 people found
this helpful
Property was let within 24 hours of me giving city lettings the instruction to let, I couldn't believe it. Whole service was excellent and the tenant is more than happy, city lettings also manage my property, had one issue to sort and it was sorted within 48 hours. Happy tenant, happy landlord....
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Was this helpful? Yes
Nov 13,2015
Minithumbup
By: 'salman'
Nov 13,2015
0 people found
this helpful
Its been a great year with City Lettings. I am impressed with your professional approach. I never had any problems and all the issues gets fixed instantly. Very helpful and reliable people to deal with. Recommended with 5 stars....
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Was this helpful? Yes
Nov 05,2015
Minithumbup
Thomas
Andrew
By: 'Simon Moor.'
Nov 05,2015
0 people found
this helpful
I always use City Lettings for finding us our new tenants. It is most important to us that we have the right sort of professional tenants for our properties and City Lettings have always provided us with that service. We have never had a problem with our tenants and as a relatively small landlord, that is crucial. I also work for one of Nottinghams top professional sports teams and as part of that job I have to obtain rented property for our overseas players. This I have been doing for over 16 y...
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Was this helpful? Yes
Nov 05,2015
Minithumbdown
Thomas
By: 'Gerry'
Nov 05,2015
0 people found
this helpful
I have been with City Lettings UK Ltd for eight years so I think this should speak for itself. I have always found them professional and reliable as well as being fully flexible if appointments are scheduled. They have always treated me with respect and been first class when handling any concerns I ve ever had regarding repairs and dealing with my Landlady. I would recommend the company and team behind it to anyone....
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What agent could do to change your mind?
The fees I paid where slightly less than market values.
Attached Files
Comment on agent fees
The fees I paid where slightly less than market values.
Was this helpful? Yes
Feb 22,2015
Minithumbup
By: 'Mrs Hall'
Feb 22,2015
0 people found
this helpful
I have dealt with City Lettings for over 8 year. They have dealt with me and my tenants professionally. The speed they work in finding a good tenant is exceptional with a turnaround time in days. If there has been any time the tenant or I have had any contact with them on any related matters they have kept both parties informed of what is being done to resolve. I have no hesitation in recommending them to anyone either looking for a tenant or for them to finding a suitable property. It is a plea...
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Comment on agent fees
I am happy with the fees charged
Was this helpful? Yes
Feb 19,2015
Minithumbup
By: 'james'
Feb 19,2015
0 people found
this helpful
Great company. I have been with City Lettings for over 10 years as a tenant and now a landlord and have nothing but respect and gratitude for them. They have helped me and a number of my friends on a number of occasions. I have seen them grow in the last decade and would recommend them to all. they have just re let my property in less than 48 hours. Keep up the good work guys....
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Comment on agent fees
Very competitive.
Was this helpful? Yes
Feb 11,2015
Minithumbdown
By: 'Panda'
Feb 11,2015
0 people found
this helpful
This agency is the worst I have EVER experienced they have caused me and my partner so much physical and mental pain, so much stress and shown nothing but disrespect! My partner lived in the property for 2 years now as emergency accommodation half way through one of her uni years and when she viewed the place there was severe damp every where ( this was summer) and she was told that it was were the paint was peeling! obviously later on as this got severely worse and we realised it was damp, w...
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Comment on agent fees
Way to high for the state of the place and the unprofessional of the company
Was this helpful? Yes
By: Anon
Feb 19, 2015
View all comments (3)
Thankyou for your aggressive call this morning regarding you wanting me to take down this review, and If I refuse in 24hrs you will take legal action against me. however I have recently contacted someone in regards to this situation and they have informed me not to do so as many agencies do this in an attempt to intimate the person in question. And was also advised that this will help others with future problems with yourselves. and with it being posted on a review site this is the sole purpose ...
Nov 24,2014
Minithumbup
By: 'Richard'
Nov 24,2014
0 people found
this helpful
I have rented 2 properties from City Lettings & have found them to be very helpful & professional. Whenever I have had any maintenance issues they have always been dealt with promptly. They have been my agent for over 4 years now & I would recommend them to anyone....
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Was this helpful? Yes
Sep 21,2014
Minithumbdown
By: 'Unhappy tenant'
Sep 21,2014
1 people found
this helpful
I have rented through several agencies and this is amongst the worst if not the worst one. Their internal communication is terrible, they are very unorganised and take very long time to deal with urgent repairs such as broken pipes, out of order fridge or washing machine. Once you are tenant they rarely answer emails or return phone calls. You always have to chase them if anything needs to get changed or repaired. Do yourself a huge favour, don't do business with these people....
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Was this helpful? Yes
Jul 07,2014
Minithumbdown
By: 'woof'
Jul 07,2014
1 people found
this helpful
This is by far THE WORST LETTING AGENT I HAVE EVER DEALT WITH IN MY LIFE!!! They whitewash damp properties and employ cowboys to bodge up properties until some poor fool like myself parts with over a grand then thats it.. they dont want to know. Unless your rent is late you wont hear from them. I was in need of a property quick and they knew that i was young and single and thought I was a pushover. Tom showed me round. Straight away I noticed the awful smell. He said that it was just because the...
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What agent could do to change your mind?
Nothing they are cowboys
Attached Files
Was this helpful? Yes
By: the unknown
Feb 19, 2015
View all comments (1)
nice to hear we are not the only ones ...
Feb 06,2014
Minithumbdown
By: 'Tally'
Feb 06,2014
0 people found
this helpful
A very poor and amateurish level of service. Viewed a property I was wanting to let, went to the office as well as making several attempts to contact via email and telephone to put the application and fee down, however each time was either no response or told to contact someone else in the office. Finally got hold of Andrew to pay the application fee for him to say another person and put down an application during the time I was awaiting a response. A very poor \'letting agent\' with no organi...
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What agent could do to change your mind?
Improve level of communication
Attached Files
Was this helpful? Yes
Jul 28,2013
Minithumbdown
Matt
By: 'Kaz17'
Jul 28,2013
1 people found
this helpful
DO NOT use this company. They are not fit to be trading. I have made a complaint to Trading Standards of which is being investigated. Andrew Pasiak is the rudest, most aggressive so called professional person that I have ever had the misfortune to deal with. I had to meet him at my apartment with the tenants. I felt threatened and intimated by him. I should have reported him at the time, but didn\'t. The company as a whole are pathetic, they do not seem to know the basics of running a busines...
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Was this helpful? Yes
Jul 07,2013
Minithumbdown
By: 'Anon'
Jul 07,2013
1 people found
this helpful
Do not even consider renting a property from this agency. I have rented for many years and have never experienced anything remotely near the dishonest, aggressive and unresponsive behaviour i have had from City Lettings. \'Unprofessional\' does not come anywhere close to covering it, they are downright appalling. On the day I moved in I was made to pay rent and deposit then sign the contract, after which they then informed me the flat had been flooded! Not only that the rest of the place was in...
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Was this helpful? Yes
May 10,2013
Minithumbdown
By: 'Mohammed90'
May 10,2013
1 people found
this helpful
This a response to \'Kenny1964\'s\' post. The level of delusion in your comments defies belief. The proprietor of this company Mr Andrew Pasiak is a violent thug who is incapable of taking on board any level of criticism without seriously losing his tether. The standard of the properties under his charge range from effectively derelict to delapidated uninhabitable hovels. I would have given your comment some level of credence if you didn\'t to be a landlord who has clearly only benefited from th...
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Was this helpful? Yes
Apr 18,2013
Minithumbdown
By: 'uk173'
Apr 18,2013
1 people found
this helpful
generally very poor agents. Rarely did they ever reply to emails. I was always having to chase them on issues which I felt that they should have been doing as a matter of course such as checking the landlord certificate was up to date and annual checks on the property. I recently visited the property and noticed that things had been changed without my knowledge. On speaking to the tennants they said that they had tried to ask my permission via the agents but that the agents rarley responded to ...
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What agent could do to change your mind?
performing regular checks on the property, ensuring the landlord certificates were up to date ( i always had to always chase and remind them to contact the tennants for appointmenst of inspections) and keeping me informed about the tennants and the property
Attached Files
Was this helpful? Yes
Dec 04,2012
Minithumbdown
By: 'David'
Dec 04,2012
1 people found
this helpful
My son and his friend have been letting the flat from the start of term and when we arrived the flat was filthy with rotting food in the freezer and a freezer draw missing. Luckily a cleaner was working next door and they were reluctantly conscripted to clean the flat. More serious was the blocked sink in the kitchenette which has still not been fixed two weeks later. There have been lots of promises but workers have not turned up as agreed and there appears to be little interest in gettin...
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Was this helpful? Yes
May 15,2012
Minithumbup
By: 'Kenny1964'
May 15,2012
0 people found
this helpful
I have been using City Lettings and Andrew and Family and others for 10 years now. In that time, with there help I have expanded my portfolio from 3 properties to 15. They handle all my properties and I am very happy with them . They have always given good advice and provided me with good tenants (well a few late payers but that comes with having a fairly sized portfolio.) have always be fair with all my tenants Would recommend them to all....
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Was this helpful? Yes
Apr 20,2012
Minithumbdown
By: 'Disgusted'
Apr 20,2012
1 people found
this helpful
On visiting City Lettings with my daughter to discuss return of a holding fee, we were faced by the most abrasive and offensive business owner I have ever dealt with. The office is a squalid basement and creates an immediate impression of unprofessional disorganised chaos. Following a barrage of verbal abuse from the moment we entered, at one point I was actually physically assaulted by the owner of City Lettings for not leaving his office when he decided the issue was not to be pursued. I can...
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Was this helpful? Yes
Jan 04,2012
Minithumbdown
By: 'anon'
Jan 04,2012
2 people found
this helpful
Truly the most woeful company I have ever had the misfortunate of dealing with. Rude, aggressive and unprofessional. Completely and utterly inept at their job. Repairs were not made. Questions not answered. Phone calls, email and letters ignored. House not clean when handed over. Even had to get our own keys cut when we moved in as they had lost the other 3 sets bar the master key. Would never recommend to my worst enemy. Currently in discussion with environmental health, city council and legal ...
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Was this helpful? Yes
Areas covered
  • NG7
  • All Areas
  • NG1
  • NG11
  • NG2
  • NG9
  • NG5
  • NG8



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Last updated at 11:45 AM 18/11/2016 by Thomas
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