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City Lets

8 Fossbridge House
York
Yorkshire
YO1 9SY
01904 652729

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“ Insanely unhelpful... ”

May 30,2018
Minithumbdown
By: 'Anon'
May 30,2018
1 people found
this helpful
I moved into a flat I rented from Citylets. Upon doing so, I was given the wrong door code to get to the bins (meaning I couldn't throw rubbish out for two weeks. If it weren't for me eventually tracking down a neighbor ...
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Was this helpful? Yes
Sep 10,2017
Minithumbdown
By: 'flygirl'
Sep 10,2017
1 people found
this helpful
The service from city lets was shocking! After letting a flat through them for a year we had a large range of problems. Before we moved into the flat we were told there was free guest parking (something that was a big sell in the ...
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Comment on agent fees
Ridiculous amount of fees
Was this helpful? Yes
Feb 20,2017
Minithumbdown
By: 'Olha'
Feb 20,2017
3 people found
this helpful
Gave us an appointment to visit a house on a day at 3.30, then, reconfirmed 2.30 by email. We went at the house for the visit, the right day at the right time, but no one from Citylets was there to process the visit. The former tenants ...
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Comment on agent fees
Certainly much too high for the "service"...
Was this helpful? Yes
Feb 06,2017
Minithumbdown
By: 'anon'
Feb 06,2017
3 people found
this helpful
Had a viewing booked, rang to confirm appointment on day as was travelling from away. was then told property had let and they wouldn't be doing the viewing. no common courtesy to let me know when they had supposedly let the property. How hard is ...
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Comment on agent fees
n.a
Was this helpful? Yes
Apr 21,2015
Minithumbdown
By: 'Disgruntled, Victorious Tenant'
Apr 21,2015
4 people found
this helpful
Rented a flat through this company for five years, over that time they: 1.)Repeatedly failed to pass on requests for repairs to the landlord 2.) Failed to inform management companies of problems with the area surrounding the flat (such as the bike sheds) and even replied ...
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What agent could do to change your mind?
1.) Write a contract they planned to stick to and didn't later dismiss as 'misleading' (their own words there!) 2.) Give me my money back on time and in full, rather than waiting 2 months before saying they not only wanted to keep the deposit but charge us for damages. 3.) Act properly as an intermediary between us and the property owner rather than siding with him on every issue and forcing us to get outside legal advice to keep our deposit.
Attached Files
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Feb 18,2014
Minithumbdown
By: 'Annoyed'
Feb 18,2014
5 people found
this helpful
Awful Service. The worst I\'ve ever dealt with. Lied about cleaning the property and lied about the maintenence. Worst company I\'ve ever had the misfortune of dealing with....
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What agent could do to change your mind?
Total revamp
Attached Files
Was this helpful? Yes
Dec 19,2012
Minithumbdown
By: 'Business01'
Dec 19,2012
6 people found
this helpful
Terrible customer service. Felt as if they were passing me from pillar to post. Snide remarks and condescending attitude. Also, misspelling properties. Avoid at all cost....
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Was this helpful? Yes
Apr 03,2012
Minithumbdown
By: 'Magico'
Apr 03,2012
6 people found
this helpful
Terrible service and management. Subsequent ombudsman appeal processing....
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May 11,2011
Minithumbdown
By: 'Kurtis'
May 11,2011
3 people found
this helpful
Was this helpful? Yes
Mar 15,2011
Minithumbdown
By: 'Anon'
Mar 15,2011
1 people found
this helpful
Was this helpful? Yes
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