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    Rebecca Houghton-Prinn
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Properties for sale
Properties for rent
Feb 20,2017
Minithumbdown
By:
Feb 20,2017
2 people found
this helpful
Gave us an appointment to visit a house on a day at 3.30, then, reconfirmed 2.30 by email. We went at the house for the visit, the right day at the right time, but no one from Citylets was there to process the visit. The former tenants were in the house for a cleaning so, we could visit the house, On the next day we had an impolite email from Citylets, saying they had confirmed 3h30... and we weren't there... We replied them with their email confirmation for 2.30 and explained we were fo...
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Comment on agent fees
Certainly much too high for the "service"...
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Feb 06,2017
Minithumbdown
By:
Feb 06,2017
1 people found
this helpful
Had a viewing booked, rang to confirm appointment on day as was travelling from away. was then told property had let and they wouldn't be doing the viewing. no common courtesy to let me know when they had supposedly let the property. How hard is it to look through the appointments and cancel them to avoid people travelling? If I hadn't have phoned would they have just left me stood outside the property? at what point would you cancel an 11am appointment? The woman was extremely stuck up and sno...
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Comment on agent fees
n.a
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Apr 21,2015
Minithumbdown
Rebecca Houghton-Prinn
By:
Apr 21,2015
2 people found
this helpful
Rented a flat through this company for five years, over that time they: 1.)Repeatedly failed to pass on requests for repairs to the landlord 2.) Failed to inform management companies of problems with the area surrounding the flat (such as the bike sheds) and even replied back to me once asking if I had any of the details for these companies as they could no longer find them. 3.) When we moved out tried to pass onto us over ‚£2000 of damages, most of which were never brought up in th...
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What agent could do to change your mind?
1.) Write a contract they planned to stick to and didn't later dismiss as 'misleading' (their own words there!) 2.) Give me my money back on time and in full, rather than waiting 2 months before saying they not only wanted to keep the deposit but charge us for damages. 3.) Act properly as an intermediary between us and the property owner rather than siding with him on every issue and forcing us to get outside legal advice to keep our deposit.
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Feb 18,2014
Minithumbdown
By:
Feb 18,2014
4 people found
this helpful
Awful Service. The worst I\'ve ever dealt with. Lied about cleaning the property and lied about the maintenence. Worst company I\'ve ever had the misfortune of dealing with....
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What agent could do to change your mind?
Total revamp
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Dec 19,2012
Minithumbdown
By:
Dec 19,2012
4 people found
this helpful
Terrible customer service. Felt as if they were passing me from pillar to post. Snide remarks and condescending attitude. Also, misspelling properties. Avoid at all cost....
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Apr 03,2012
Minithumbdown
By:
Apr 03,2012
4 people found
this helpful
Terrible service and management. Subsequent ombudsman appeal processing....
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May 11,2011
Minithumbdown
By:
May 11,2011
2 people found
this helpful
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Mar 15,2011
Minithumbdown
By:
Mar 15,2011
0 people found
this helpful
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Rebecca Houghton-Prinn - upload your photo Rebecca Houghton-Prinn
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About Rebecca No description set View full profile

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8 Fossbridge House
York
Yorkshire
YO1 9SY
01904 652729

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