Citi Quays

I liased with Debbie on the renting of a property in 2011 and found her to be very helpful and friendly. More importantly, she was understanding and helpful when I needed to proceed with terminating my lease early. This was a big help personally and financially. Further to this, when I required an ... Read Full Review

It was a great experience been a tenant under the agency. From my experience with Debbie Clarke, I can conclude that if you want a friendly, polite, patience and understanding estate agent who makes sure their tenants get the best property and best maintenance of the property within reasonable ... Read Full Review

Debbie Clarke was extremely helpful in finding a replacement tenant after I had to move out of a Citiquays property. Her swiftness in dealing with the situation and her professionalism was amazing. Many thanks to her for all her ... Read Full Review

I had a good experience renting from Citi Quays. They have been fairly promp dealing with any issues and have issued the deposit back ... Read Full Review

I rented with CitiQuay after a very bad break-up they were helpful and supportive in helping me to find a property. I lived there for almost 2 years and made some good friends and very much enjoyed the space. They were very accomodating when i was moving out and they are not a company to screw you ... Read Full Review

I found mark at Citi quays very responsive and helpful from the beginning to the end of buying process. Mark was both professional and friendly, and I would absolutely recommend ... Read Full Review

Mark was very helpful, responsive and transparent during the sales process. The purchase was very long and drawn out (over 9 months), but Mark was always available to update on progress. It would have been even better if he was more familiar with the lease extension procedures (S42 notices ... Read Full Review

Mark found tenants for the flat very promptly, within a couple of days of advertising. As a landlord, he has responded to any isues I have raised via e-mail very quickly and sorted them out. There was one occasion where the rent payment was not received - when I highlighted this with Mark this was ... Read Full Review

Agent was knowledgeable about the area. Agent concentrated on on potential buyers who were interested in the type of property I was selling (this is not always the case in my experience). He managed the offer process well and secured two offers. He managed the closure of the sale well. I was very ... Read Full Review

On the whole, my experience of finding and renting a property through Debbie/Citi Quays has been very good. At the initial viewing Debbie was very friendly, helpful and informative. Then during the process of deposits, sorting contracts etc, even though there were some slight hold-ups with the ... Read Full Review

The agency was great, easy to contact and fixed any problems pretty quickly. Very polite and helpful staff and would definetly use them again/ reccommend the to ... Read Full Review

Had a great experience dealing with CitiQuay. Liased with Mark from the first viewing right through to completion. Very efficient in handling queries and keeping on top of things. Will be recommending their ... Read Full Review

Overall very satisfied by the service I received from Mark. He was communicative throughout the whole process and always had time for me when I called. I would be happy to recommend Mark to any colleagues looking to sell their ... Read Full Review

I used Citi Quays to sell my property in Whitechapel and the process was a resounding success. Mark was my agent and was extremely thorough and responsive throughout leading to a quick and clean hassle-free sale. Will use again and would thouroughly ... Read Full Review

The agent I had contact with was very arrogant and unprofessional! The agent scheduled to meet for property viewing in Mile End station. After an hour, the Agent did not showed up. I sent him several text messages but has not responded, ever! Then I tried to call him on his mobile phone, and ... Read Full Review

I have found Citi Quays helpful and friendly. I have rented with them for about 2 years and never had a problem with them. Any problems or issues was sorted quickly and even getting my security deposit back was a breeze. Would ... Read Full Review

The property was in quite a state when i moved in, only aesthetic things which didn't bother me but i made sure to make a list of what was wrong so that i wouldn't be charged for damage i didn't cause. When it came to getting my deposit back they charged me for all of the things that were ... Read Full Review

In short, JUST DO NOT USE THIS AGENT!!! I'm a landlord using CIti Quays service. Their services become extremely bad recently. Nearly a month overdue rent payment, when you asked/confirming something about letting, you'll never get answers even if you called/email over 20 times. I didn't find ... Read Full Review

This is one awful agency .The only thing they are interested in is your money.We moved into the property that has broken windows (window locks) that they failed to repair for about two weeks.I rang and emailed them and literally could not leave the room in fear being robbed. When finally a repair ... Read Full Review

Just a very unprofessional agency. They are incapable of any form of aftercare service, excuses for deposits not being paid, never on time, didn't show up for viewings when we were moving out and rude staff. As soon as that money is out of your hand and in to theirs, you have no hope of any ... Read Full Review