Citi Quays

3.14/5 rating 96 reviews
  • 68% valuation accuracy
  • 63% recommend
  • 77% fee satisfaction
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    Debbie Clarke
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    Kevin Lennon
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    Gemma Culling
Trading for the past 15 years Citi Quays has built its reputation from providing a consultative and professional approach to renting or selling property. Managing over 100 properties in and around East London and growing rapidly. Citi Quays offers competitive fees and a boutique style service, with only a small team you will know all our staff members and will always have somebody and the end of the phone to consult with for advice on your property needs.
Citi Quays

210a Poplar High Street
London
Greater London
E14 0BB
0207 5381988

Website not available

Properties for Sale
Properties to Rent

Jan 27,2018
Minithumbdown
By: 'Bhavin'
Jan 27,2018
1 people found
this helpful
Used them during my student days at Queen Marys. I've rented many properties in my time as a student and this definitely has to be the worst company ever. They prey on poor students, not fixing problems and then trying to rip them off ...
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Jul 11,2017
Minithumbdown
By: 'F'
Jul 11,2017
1 people found
this helpful
While everyone that works there is nice They are totally and utterly incompetent Getting anything done takes weeks and yet alone getting an email reply is close to impossible Had the flat not been really nice to begin with it is an agency I hope ...
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Comment on agent fees
Standard like any other agency
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Jun 22,2017
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Debbie Clarke
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Gemma Culling
By: 'M'
Jun 22,2017
0 people found
this helpful
This is the worse agency I have had to deal with. The fees are higher than proper agencies which actually do their work. Once we moved in the property, a bed was broken, most appliances didn't work, wrapping papers were found everywhere and the oven ...
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Comment on agent fees
Bad. £360 changeover fee £315 to get the contract and referencing done
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Dec 28,2016
Minithumbdown
By: 'Gazza404'
Dec 28,2016
0 people found
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CitiQuays calls itself London's exclusive agent, this could be farther from the truth and after a year of dealing with them as a tenant I can safely say I will avoid dealing, interacting and associating with them ever again. Some of there short comings that ...
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Comment on agent fees
N/A
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Nov 02,2016
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Debbie Clarke
By: 'Shanaz, Maria and Michael'
Nov 02,2016
0 people found
this helpful
Debbie has been my main point of contact for all matters concerning Flat 8 Theatre Building, 1 Paton Close for the past 3.5 years. She is always very responsive regardless of the medium I have decided to contact her via, from emails to whatsapps. Debbie also always seemed ...
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Comment on agent fees
I don't recall thinking the fees were unreasonable.
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Nov 02,2016
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Debbie Clarke
By: 'Shanaz, Maria and Michael'
Nov 02,2016
0 people found
this helpful
Debbie has been my main point of contact for all matters concerning Flat 8 Theatre Building, 1 Paton Close for the past 3.5 years. She is always very responsive regardless of the medium I have decided to contact her via, from emails to whatsapps. Debbie also always seemed ...
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Comment on agent fees
I don't recall thinking the fees were unreasonable.
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Sep 08,2016
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Debbie Clarke
By: 'Housemates'
Sep 08,2016
0 people found
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Debbie was flexible and quick responding to our queries. She was attentive when we needed her and let us get on when we did not....
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Sep 06,2016
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Debbie Clarke
By: 'Rachel'
Sep 06,2016
0 people found
this helpful
Debbie is a very personable bubble lady who was our contact person/managing agent on a property we rented. Despite having a few issues in the property initially, Debbie looked into it and responded in a timely manner. During our time in the property, it ...
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Comment on agent fees
Good
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Aug 28,2016
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By: 'Mahmudur'
Aug 28,2016
1 people found
this helpful
Aweful.. cant believe their attitude.. have been their tenant for more than 4 years and now I feel like been bullied for the request of carrying out repairs and maintenance work which should have been done 8 months back.. hardly any work carried out after rat infestation ...
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Comment on agent fees
Bad
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Jul 04,2016
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Debbie Clarke
By: 'Sabina'
Jul 04,2016
0 people found
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We had a very good experience with Debbie as our managing agent over the two years we were tenants. She was consistently helpful and swift to respond to any questions or concerns, considerate and professional. I would highly recommend her to future clients....
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Comment on agent fees
Standard fees
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Mar 07,2016
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By: 'Elmslie'
Mar 07,2016
0 people found
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As a landlord I used to be satisfied with their services but hadn't used them for the past 4 years. I now used them to find a new tenant but have found them falling short of almost everything. Before the tenants moved in I reported an ...
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Jan 23,2016
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Debbie Clarke
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Debbie Clarke
By: 'Harkness'
Jan 23,2016
1 people found
this helpful
100% awful!! The door on our building will not work, apparently has been reset and fixed. Still doesn't work allowing criminals and teenagers to use our building at their own will. Also riddled with damp which was blatantly covered up by propping a mattress against the ...
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Nov 19,2015
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Debbie Clarke
By: 'THB'
Nov 19,2015
0 people found
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Debbie was very helpful and always keen to meet any request I had, very friendly and approachable, easily the best agent Iv encountered...
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Nov 03,2015
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Debbie Clarke
By: 'UK ExPat'
Nov 03,2015
0 people found
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Having forged a business relationship with Citi Quays since its infancy, I have benefited from their knowledge, tenacity, diligence and ability to work with full autonomy on many occasions. Being based outside the UK, Citi Quays fully managed letting service has been invaluable to me ...
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Aug 04,2015
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Debbie Clarke
By: 'Tom & Anna'
Aug 04,2015
0 people found
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Debbie was brilliant all round. In particular, after we were outbid by a developer and thought we'd missed out, when that sale fell through Debbie was straight on the phone to us to ensure we got our property as soon as it was available again! ...
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May 27,2015
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Debbie Clarke
By: 'Gertrud'
May 27,2015
0 people found
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I have been a tenant in one of the properties Citi Quays manages for more than 1.5 years now. So far any issues relating to the property, such as repairs or extension of contract, have been dealt with swiftly and competently by the agent....
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May 01,2015
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Debbie Clarke
By: 'Nate'
May 01,2015
0 people found
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Debbie was incredibly helpful! We had a few issues, including break in's to the building and also minor repairs, and usually with in minutes of sending our initial email or request Debbie would be on the case. If Debbie wasn't available, Dan would step in! ...
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May 01,2015
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Debbie Clarke
By: 'MD'
May 01,2015
0 people found
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Overall Good! In fact, we are expecting precise time frame in term of maintenance work from the part of maintenance dudes. In a nutshell, we have no specific complain. As a part of overall experience, they are positively improving everyday during our 2 years plus period. ...
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Apr 02,2015
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Debbie Clarke
By: 'Hattie Young'
Apr 02,2015
0 people found
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Debbie Clarke from Citi Quays was really helpful with any questions I ever had, and was prompt with replying. I wouldn't have any doubts about being a tenant through Citi Quays in the future....
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Comment on agent fees
I was happy paying ‚£650 per month (without bills) as I was in a relatively good location of London, however for such a small room and no real communal area it could be seen as a bit high by others.
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Apr 02,2015
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Debbie Clarke
By: 'Jose Lucas'
Apr 02,2015
0 people found
this helpful
Debbie and the team were absolutely great throughout our rental period at the property. Any issues were dealt with very quickly and I found the agency very responsive. It was a relief to use an agency who were professional and pleasant to deal with. In ...
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Dec 29,2014
Minithumbup
By: 'adam nagy'
Dec 29,2014
0 people found
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Overall opinion is that service is average, lack of urgency in sorting out certain issues.However on other matters staff were very flexible, thanks for that....
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Dec 21,2014
Minithumbup
By: 'Egle'
Dec 21,2014
0 people found
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Great agency, very friendly and helpfull staff members. I even got great feedback from my landlord, so can recommend with confidence to all - home owners and tenants....
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Dec 19,2014
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Debbie Clarke
By: 'Tofig Gasimov'
Dec 19,2014
0 people found
this helpful
People are very helpful and prompt. I had a small issue with the shower, they fixed it. My flatmate didn't like his bed, they changed. Overal, they are very helpful, deliver what they say, professional, no tricks, and nothing unexpected....
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Comment on agent fees
Their fees are competitive, also they don\'t have check out fees as I was told, which is different from other agencies. Overal, they are in line with what they say.
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Dec 19,2014
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Debbie Clarke
By: 'Nerius'
Dec 19,2014
0 people found
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It is a second time I am letting flat from Citi Quays. Had bad experience previously with other agencies and felt that I finally found MY AGENCY after first time visiting their office. Debbie is great, professional, I always feel like I'm the only customer ...
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Dec 11,2014
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Debbie Clarke
By: 'Tudor Rd tenant'
Dec 11,2014
1 people found
this helpful
I pay for a very expensive 2 bed flat in Tudor rd . The master room and bathroom have holes in the walls. Windows that don't shut properly , skirting boards that are not flushed to the floor and exposed brick which is full if mould and not ...
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What agent could do to change your mind?
She\'s still saying builders are coming , she doesn\'t go down and check even though she knows they have failed to turn up several times. She has not been on site to see or experience the issue and only communicates when I send her messages . Her communication is always the same - \'they\'re coming today to fix\'. She never calls in advance, never manages my expectations by telling they couldn\'t make it etc etc .
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Jun 05,2014
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Debbie Clarke
By: 'Alex'
Jun 05,2014
0 people found
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Debbie handled our tenancy professionally and efficiently, managing our every query with priority and resolving any issues quickly and with no inconvenience to us. She was understanding, friendly and a pleasure to have as our property manager....
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May 30,2014
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Debbie Clarke
By: 'Joseph Johnson'
May 30,2014
0 people found
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I rented with citi quays for 5 years and had a great service consistently. Any problems with the property (which were minimal) were sorted out quickly and efficiently. Debbie Clarke was fantastic - she always follwed up conversations, did exactly what she said she was going ...
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May 14,2014
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Debbie Clarke
By: 'G'
May 14,2014
0 people found
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Debbie was a great agent. She provided me with all the information I required in order to complete the letting process easily from start to finish. Debbie also provided me with all important information required to ensure the process went smoothly while still maintaining great ...
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May 09,2014
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Debbie Clarke
By: 'Travis'
May 09,2014
0 people found
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Debbie was fantastic to deal with. Commercial, positive, hard working and always available. Really played a key role to get a difficult transaction over the line. Would highly recommend!...
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May 07,2014
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Debbie Clarke
By: 'AK'
May 07,2014
0 people found
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Debbie injects drive and enthusiasm to the sales process and is RELENTLESS with her chasing up of everyone. Her attention to detail and how quickly she got her head around a legal problems and other issues really impressed me. Debbie was in constant contact with ...
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Areas covered
  • E1
  • E2
  • E3
  • E6
  • E8
  • E9
  • E11
  • E13
  • E14
  • E15

DPS


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
6 5 43 30 3 0 8 0 0 1

Agent Fees

Citi Quays offers competitive fees and a boutique style service, with only a small team you will know all our staff members and will always have somebody and the end of the phone to consult with for advice on your property needs.
Last updated at 2:55 PM 20/04/2015 by Debbie Clarke

Complaints Procedure

No procedure set.
Last updated at 2:55 PM 20/04/2015 by Debbie Clarke

Awards won by Citi Quays

Individual Branch Awards

Debbie Clarke - no image available Debbie Clarke
Manager 39 reviews

About Debbie No description set View full profile
Kevin Lennon - upload your photo Kevin Lennon
 0 reviews

About Kevin No description set View full profile
Gemma Culling - upload your photo Gemma Culling
 1 reviews

About Gemma No description set View full profile

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Opening hours


  • Monday: 09:00 - 19:00
  • Tuesday: 09:00 - 19:00
  • Wednesday: 09:00 - 19:00
  • Thursday: 09:00 - 19:00
  • Friday: 09:00 - 19:00
  • Saturday: 10:00 - 16:00
  • Sunday: Closed

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