Citi Quays

3.09/5 rating 98 reviews
  • 63% valuation accuracy
  • 61% recommend
  • 74% fee satisfaction
Trading for the past 15 years Citi Quays has built its reputation from providing a consultative and professional approach to renting or selling property. Managing over 100 properties in and around East London and growing rapidly. Citi Quays offers competitive fees and a boutique style service, with only a small team you will know all our staff members and will always have somebody and the end of the phone to consult with for advice on your property needs.
Citi Quays

210a Poplar High Street
London
Greater London
E14 0BB
0207 5381988

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“ AVOID AT ALL COSTS!... ”

Jul 20,2018
Minithumbdown
By: 'N Sutton'
Jul 20,2018
0 people found
this helpful
NEVER EVER GO WITH THIS AGENCY. They are literally the most useless agency ever. We rented with them from August-May, we had multiple problems with our flat including leaking, burglaries, damp - and we had to email them constantly at least 6 times to come in ...
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Comment on agent fees
Appalling fees to leave your flat early. £250 fees to leave your flat early - which trust me we definitely thought about! Paying for the agents to rewrite some crappy contracts that they dont even make sure you sign and take two weeks to resend to you...appalling.
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“ Avoid this agency... ”

May 23,2018
Minithumbdown
By: 'C'
May 23,2018
0 people found
this helpful
It's a pity I can't put less than one star to this people. What can I say. They don't know what they are doing, and they don't care absolutely about you. - Communication: they take ages to answer you and their ...
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Comment on agent fees
£300 when you enter.
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Jan 27,2018
Minithumbdown
By: 'Bhavin'
Jan 27,2018
1 people found
this helpful
Used them during my student days at Queen Marys. I've rented many properties in my time as a student and this definitely has to be the worst company ever. They prey on poor students, not fixing problems and then trying to rip them off ...
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Jul 11,2017
Minithumbdown
By: 'F'
Jul 11,2017
1 people found
this helpful
While everyone that works there is nice They are totally and utterly incompetent Getting anything done takes weeks and yet alone getting an email reply is close to impossible Had the flat not been really nice to begin with it is an agency I hope ...
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Comment on agent fees
Standard like any other agency
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Jun 22,2017
Minithumbdown
By: 'M'
Jun 22,2017
0 people found
this helpful
This is the worse agency I have had to deal with. The fees are higher than proper agencies which actually do their work. Once we moved in the property, a bed was broken, most appliances didn't work, wrapping papers were found everywhere and the oven ...
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Comment on agent fees
Bad. £360 changeover fee £315 to get the contract and referencing done
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Dec 28,2016
Minithumbdown
By: 'Gazza404'
Dec 28,2016
0 people found
this helpful
CitiQuays calls itself London's exclusive agent, this could be farther from the truth and after a year of dealing with them as a tenant I can safely say I will avoid dealing, interacting and associating with them ever again. Some of there short comings that ...
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Comment on agent fees
N/A
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Nov 02,2016
Minithumbup
By: 'Shanaz, Maria and Michael'
Nov 02,2016
0 people found
this helpful
Debbie has been my main point of contact for all matters concerning Flat 8 Theatre Building, 1 Paton Close for the past 3.5 years. She is always very responsive regardless of the medium I have decided to contact her via, from emails to whatsapps. Debbie also always seemed ...
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Comment on agent fees
I don't recall thinking the fees were unreasonable.
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Nov 02,2016
Minithumbup
By: 'Shanaz, Maria and Michael'
Nov 02,2016
0 people found
this helpful
Debbie has been my main point of contact for all matters concerning Flat 8 Theatre Building, 1 Paton Close for the past 3.5 years. She is always very responsive regardless of the medium I have decided to contact her via, from emails to whatsapps. Debbie also always seemed ...
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Comment on agent fees
I don't recall thinking the fees were unreasonable.
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Sep 08,2016
Minithumbup
By: 'Housemates'
Sep 08,2016
0 people found
this helpful
Debbie was flexible and quick responding to our queries. She was attentive when we needed her and let us get on when we did not....
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Sep 06,2016
Minithumbup
By: 'Rachel'
Sep 06,2016
0 people found
this helpful
Debbie is a very personable bubble lady who was our contact person/managing agent on a property we rented. Despite having a few issues in the property initially, Debbie looked into it and responded in a timely manner. During our time in the property, it ...
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Comment on agent fees
Good
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Aug 28,2016
Minithumbup
By: 'Mahmudur'
Aug 28,2016
1 people found
this helpful
Aweful.. cant believe their attitude.. have been their tenant for more than 4 years and now I feel like been bullied for the request of carrying out repairs and maintenance work which should have been done 8 months back.. hardly any work carried out after rat infestation ...
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Comment on agent fees
Bad
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Jul 04,2016
Minithumbup
By: 'Sabina'
Jul 04,2016
0 people found
this helpful
We had a very good experience with Debbie as our managing agent over the two years we were tenants. She was consistently helpful and swift to respond to any questions or concerns, considerate and professional. I would highly recommend her to future clients....
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Comment on agent fees
Standard fees
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Mar 07,2016
Minithumbdown
By: 'Elmslie'
Mar 07,2016
0 people found
this helpful
As a landlord I used to be satisfied with their services but hadn't used them for the past 4 years. I now used them to find a new tenant but have found them falling short of almost everything. Before the tenants moved in I reported an ...
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Jan 23,2016
Minithumbdown
By: 'Harkness'
Jan 23,2016
1 people found
this helpful
100% awful!! The door on our building will not work, apparently has been reset and fixed. Still doesn't work allowing criminals and teenagers to use our building at their own will. Also riddled with damp which was blatantly covered up by propping a mattress against the ...
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Nov 19,2015
Minithumbup
By: 'THB'
Nov 19,2015
0 people found
this helpful
Debbie was very helpful and always keen to meet any request I had, very friendly and approachable, easily the best agent Iv encountered...
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Nov 03,2015
Minithumbup
By: 'UK ExPat'
Nov 03,2015
0 people found
this helpful
Having forged a business relationship with Citi Quays since its infancy, I have benefited from their knowledge, tenacity, diligence and ability to work with full autonomy on many occasions. Being based outside the UK, Citi Quays fully managed letting service has been invaluable to me ...
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Aug 04,2015
Minithumbup
By: 'Tom & Anna'
Aug 04,2015
0 people found
this helpful
Debbie was brilliant all round. In particular, after we were outbid by a developer and thought we'd missed out, when that sale fell through Debbie was straight on the phone to us to ensure we got our property as soon as it was available again! ...
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May 27,2015
Minithumbup
By: 'Gertrud'
May 27,2015
0 people found
this helpful
I have been a tenant in one of the properties Citi Quays manages for more than 1.5 years now. So far any issues relating to the property, such as repairs or extension of contract, have been dealt with swiftly and competently by the agent....
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May 01,2015
Minithumbup
By: 'Nate'
May 01,2015
0 people found
this helpful
Debbie was incredibly helpful! We had a few issues, including break in's to the building and also minor repairs, and usually with in minutes of sending our initial email or request Debbie would be on the case. If Debbie wasn't available, Dan would step in! ...
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May 01,2015
Minithumbup
By: 'MD'
May 01,2015
0 people found
this helpful
Overall Good! In fact, we are expecting precise time frame in term of maintenance work from the part of maintenance dudes. In a nutshell, we have no specific complain. As a part of overall experience, they are positively improving everyday during our 2 years plus period. ...
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Apr 02,2015
Minithumbup
By: 'Hattie Young'
Apr 02,2015
0 people found
this helpful
Debbie Clarke from Citi Quays was really helpful with any questions I ever had, and was prompt with replying. I wouldn't have any doubts about being a tenant through Citi Quays in the future....
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Comment on agent fees
I was happy paying ‚£650 per month (without bills) as I was in a relatively good location of London, however for such a small room and no real communal area it could be seen as a bit high by others.
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Apr 02,2015
Minithumbup
By: 'Jose Lucas'
Apr 02,2015
0 people found
this helpful
Debbie and the team were absolutely great throughout our rental period at the property. Any issues were dealt with very quickly and I found the agency very responsive. It was a relief to use an agency who were professional and pleasant to deal with. In ...
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Dec 29,2014
Minithumbup
By: 'adam nagy'
Dec 29,2014
0 people found
this helpful
Overall opinion is that service is average, lack of urgency in sorting out certain issues.However on other matters staff were very flexible, thanks for that....
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Dec 21,2014
Minithumbup
By: 'Egle'
Dec 21,2014
0 people found
this helpful
Great agency, very friendly and helpfull staff members. I even got great feedback from my landlord, so can recommend with confidence to all - home owners and tenants....
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Dec 19,2014
Minithumbup
By: 'Tofig Gasimov'
Dec 19,2014
0 people found
this helpful
People are very helpful and prompt. I had a small issue with the shower, they fixed it. My flatmate didn't like his bed, they changed. Overal, they are very helpful, deliver what they say, professional, no tricks, and nothing unexpected....
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Comment on agent fees
Their fees are competitive, also they don\'t have check out fees as I was told, which is different from other agencies. Overal, they are in line with what they say.
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Dec 19,2014
Minithumbup
By: 'Nerius'
Dec 19,2014
0 people found
this helpful
It is a second time I am letting flat from Citi Quays. Had bad experience previously with other agencies and felt that I finally found MY AGENCY after first time visiting their office. Debbie is great, professional, I always feel like I'm the only customer ...
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Dec 11,2014
Minithumbdown
By: 'Tudor Rd tenant'
Dec 11,2014
1 people found
this helpful
I pay for a very expensive 2 bed flat in Tudor rd . The master room and bathroom have holes in the walls. Windows that don't shut properly , skirting boards that are not flushed to the floor and exposed brick which is full if mould and not ...
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What agent could do to change your mind?
She\'s still saying builders are coming , she doesn\'t go down and check even though she knows they have failed to turn up several times. She has not been on site to see or experience the issue and only communicates when I send her messages . Her communication is always the same - \'they\'re coming today to fix\'. She never calls in advance, never manages my expectations by telling they couldn\'t make it etc etc .
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Jun 05,2014
Minithumbup
By: 'Alex'
Jun 05,2014
0 people found
this helpful
Debbie handled our tenancy professionally and efficiently, managing our every query with priority and resolving any issues quickly and with no inconvenience to us. She was understanding, friendly and a pleasure to have as our property manager....
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May 30,2014
Minithumbup
By: 'Joseph Johnson'
May 30,2014
0 people found
this helpful
I rented with citi quays for 5 years and had a great service consistently. Any problems with the property (which were minimal) were sorted out quickly and efficiently. Debbie Clarke was fantastic - she always follwed up conversations, did exactly what she said she was going ...
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May 14,2014
Minithumbup
By: 'G'
May 14,2014
0 people found
this helpful
Debbie was a great agent. She provided me with all the information I required in order to complete the letting process easily from start to finish. Debbie also provided me with all important information required to ensure the process went smoothly while still maintaining great ...
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Areas covered
  • E1
  • E2
  • E3
  • E6
  • E8
  • E9
  • E11
  • E13
  • E14
  • E15

DPS


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
6 5 43 32 3 0 8 0 0 1

Agent Fees

Citi Quays offers competitive fees and a boutique style service, with only a small team you will know all our staff members and will always have somebody and the end of the phone to consult with for advice on your property needs.
Last updated at 2:55 PM 20/04/2015 by Debbie Clarke

Complaints Procedure

No procedure set.
Last updated at 2:55 PM 20/04/2015 by Debbie Clarke

Awards won by Citi Quays

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Opening hours


  • Monday: 09:00 - 19:00
  • Tuesday: 09:00 - 19:00
  • Wednesday: 09:00 - 19:00
  • Thursday: 09:00 - 19:00
  • Friday: 09:00 - 19:00
  • Saturday: 10:00 - 16:00
  • Sunday: Closed

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