Citi Quays

94 reviews 3.2 /5 rating
  • 73% valuation accuracy
  • 64% recommend
  • 79% fee satisfaction
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    Debbie Clarke
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    Kevin Lennon
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    Gemma Culling
Trading for the past 15 years Citi Quays has built its reputation from providing a consultative and professional approach to renting or selling property. Managing over 100 properties in and around East London and growing rapidly. Citi Quays offers competitive fees and a boutique style service, with only a small team you will know all our staff members and will always have somebody and the end of the phone to consult with for advice on your property needs.

210a Poplar High Street
London
Greater London
E14 0BB
0207 5381988

 
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Jun 22,2017
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Debbie Clarke
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Gemma Culling
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Jun 22,2017
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This is the worse agency I have had to deal with. The fees are higher than proper agencies which actually do their work. Once we moved in the property, a bed was broken, most appliances didn't work, wrapping papers were found everywhere and the oven hadn't been cleaned. It took 3 months for the agency to change the fridge despite the tenants becoming sick. The agency would never respond to our emails or simply lie to us, pretending someone would come to fix it. In the process of leaving the prop...
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Bad. £360 changeover fee £315 to get the contract and referencing done
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Dec 28,2016
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Dec 28,2016
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CitiQuays calls itself London's exclusive agent, this could be farther from the truth and after a year of dealing with them as a tenant I can safely say I will avoid dealing, interacting and associating with them ever again. Some of there short comings that were glaringly apparent: 1) Receiving a contract riddled with spelling mistakes and grammatical errors 2) Constantly having to harass them for weeks at a time in order to get any sort of work carried out 3) Lack of communication and sendin...
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N/A
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Nov 02,2016
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Debbie Clarke
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Nov 02,2016
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Debbie has been my main point of contact for all matters concerning Flat 8 Theatre Building, 1 Paton Close for the past 3.5 years. She is always very responsive regardless of the medium I have decided to contact her via, from emails to whatsapps. Debbie also always seemed to action anything that needed to be doing ASAP and was very accurate with any timeline she provided in relation to contractors. Furthermore she always had a helpful yet relaxed attitude which I really liked and appreciated. I ...
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I don't recall thinking the fees were unreasonable.
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Nov 02,2016
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Debbie Clarke
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Nov 02,2016
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Debbie has been my main point of contact for all matters concerning Flat 8 Theatre Building, 1 Paton Close for the past 3.5 years. She is always very responsive regardless of the medium I have decided to contact her via, from emails to whatsapps. Debbie also always seemed to action anything that needed to be doing ASAP and was very accurate with any timeline she provided in relation to contractors. Furthermore she always had a helpful yet relaxed attitude which I really liked and appreciated. I ...
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I don't recall thinking the fees were unreasonable.
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Sep 08,2016
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Debbie Clarke
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Sep 08,2016
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Debbie was flexible and quick responding to our queries. She was attentive when we needed her and let us get on when we did not....
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Sep 06,2016
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Debbie Clarke
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Sep 06,2016
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Debbie is a very personable bubble lady who was our contact person/managing agent on a property we rented. Despite having a few issues in the property initially, Debbie looked into it and responded in a timely manner. During our time in the property, it was a simple smooth process and Debbie was always very cherpy and positive....
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Good
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Aug 28,2016
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Aug 28,2016
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Aweful.. cant believe their attitude.. have been their tenant for more than 4 years and now I feel like been bullied for the request of carrying out repairs and maintenance work which should have been done 8 months back.. hardly any work carried out after rat infestation in the property... have been chasing them for months to sort out this issue and been ignored after numerous calls and emails. Spoken rudely by their staff team as I could not manage to see the landlord in 45 mins notice....
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Bad
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Jul 04,2016
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Debbie Clarke
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Jul 04,2016
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We had a very good experience with Debbie as our managing agent over the two years we were tenants. She was consistently helpful and swift to respond to any questions or concerns, considerate and professional. I would highly recommend her to future clients....
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Standard fees
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Mar 07,2016
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Mar 07,2016
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As a landlord I used to be satisfied with their services but hadn't used them for the past 4 years. I now used them to find a new tenant but have found them falling short of almost everything. Before the tenants moved in I reported an issue with the boiler and as I live the other side of London I asked them to arrange for someone to check if out. When the tenants moved in the boiler issue still wasn't fixed so I had to step in and arrange for the relevant tradesman to come and fix it. Not a...
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Jan 23,2016
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Debbie Clarke
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Debbie Clarke
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Jan 23,2016
1 people found
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100% awful!! The door on our building will not work, apparently has been reset and fixed. Still doesn't work allowing criminals and teenagers to use our building at their own will. Also riddled with damp which was blatantly covered up by propping a mattress against the wall whislt viewing They have not listed with the council that they are reanting rooms making a parking permit impossible. However they have told the council that someone in there office is living there and had attempted to gain a...
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Nov 19,2015
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Debbie Clarke
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Nov 19,2015
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Debbie was very helpful and always keen to meet any request I had, very friendly and approachable, easily the best agent Iv encountered...
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Nov 03,2015
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Debbie Clarke
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Nov 03,2015
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Having forged a business relationship with Citi Quays since its infancy, I have benefited from their knowledge, tenacity, diligence and ability to work with full autonomy on many occasions. Being based outside the UK, Citi Quays fully managed letting service has been invaluable to me and in my experience is second to none. Debbie exudes a professional air of confidence which envelopes you in trust and confidence and her positive attitude is refreshing. Her leadership has developed a strong team...
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Aug 04,2015
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Debbie Clarke
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Aug 04,2015
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Debbie was brilliant all round. In particular, after we were outbid by a developer and thought we'd missed out, when that sale fell through Debbie was straight on the phone to us to ensure we got our property as soon as it was available again! We were so grateful for Debbie's help on that day. Throughout the whole process Debbie was reliable. Always responds to emails quickly. Was happy to answer any of our queries and seemed to go above and beyond to help us on several occasions. Really friend...
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May 27,2015
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Debbie Clarke
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May 27,2015
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I have been a tenant in one of the properties Citi Quays manages for more than 1.5 years now. So far any issues relating to the property, such as repairs or extension of contract, have been dealt with swiftly and competently by the agent....
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May 01,2015
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Debbie Clarke
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May 01,2015
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Debbie was incredibly helpful! We had a few issues, including break in's to the building and also minor repairs, and usually with in minutes of sending our initial email or request Debbie would be on the case. If Debbie wasn't available, Dan would step in! I've previously had some AWFUL property managers who did not care and it left me very skeptical of property managers in the UK. Its nice to have had Debbie and Dan, who have both been incredible helpful, trustworthy and reliable....
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May 01,2015
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Debbie Clarke
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May 01,2015
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Overall Good! In fact, we are expecting precise time frame in term of maintenance work from the part of maintenance dudes. In a nutshell, we have no specific complain. As a part of overall experience, they are positively improving everyday during our 2 years plus period. More Good lucks for them....
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Apr 02,2015
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Debbie Clarke
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Apr 02,2015
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Debbie Clarke from Citi Quays was really helpful with any questions I ever had, and was prompt with replying. I wouldn't have any doubts about being a tenant through Citi Quays in the future....
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Comment on agent fees
I was happy paying ‚£650 per month (without bills) as I was in a relatively good location of London, however for such a small room and no real communal area it could be seen as a bit high by others.
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Apr 02,2015
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Debbie Clarke
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Apr 02,2015
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Debbie and the team were absolutely great throughout our rental period at the property. Any issues were dealt with very quickly and I found the agency very responsive. It was a relief to use an agency who were professional and pleasant to deal with. In addition, Debbie was very flexible with our tenancy which really helped. Would recommend....
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Dec 29,2014
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Dec 29,2014
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Overall opinion is that service is average, lack of urgency in sorting out certain issues.However on other matters staff were very flexible, thanks for that....
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Dec 21,2014
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Dec 21,2014
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Great agency, very friendly and helpfull staff members. I even got great feedback from my landlord, so can recommend with confidence to all - home owners and tenants....
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Dec 19,2014
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Debbie Clarke
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Dec 19,2014
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People are very helpful and prompt. I had a small issue with the shower, they fixed it. My flatmate didn't like his bed, they changed. Overal, they are very helpful, deliver what they say, professional, no tricks, and nothing unexpected....
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Comment on agent fees
Their fees are competitive, also they don\'t have check out fees as I was told, which is different from other agencies. Overal, they are in line with what they say.
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Dec 19,2014
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Debbie Clarke
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Dec 19,2014
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It is a second time I am letting flat from Citi Quays. Had bad experience previously with other agencies and felt that I finally found MY AGENCY after first time visiting their office. Debbie is great, professional, I always feel like I'm the only customer of theirs - that is how they treat their tenants with every enquiry, no job is too big, no request is impossible to fulfill. Great service, extremely well established customer service, highly recommended!...
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Dec 11,2014
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Debbie Clarke
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Dec 11,2014
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I pay for a very expensive 2 bed flat in Tudor rd . The master room and bathroom have holes in the walls. Windows that don't shut properly , skirting boards that are not flushed to the floor and exposed brick which is full if mould and not insulated . After fixing some holes which took 6 weeks of arguments(with Daniel ) and delayed my moving into the room and renting out the second they agreed a discount. 6 months later they accused me of being short on the rent, and Debbie accused me if lying a...
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What agent could do to change your mind?
She\'s still saying builders are coming , she doesn\'t go down and check even though she knows they have failed to turn up several times. She has not been on site to see or experience the issue and only communicates when I send her messages . Her communication is always the same - \'they\'re coming today to fix\'. She never calls in advance, never manages my expectations by telling they couldn\'t make it etc etc .
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Jun 05,2014
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Debbie Clarke
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Jun 05,2014
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Debbie handled our tenancy professionally and efficiently, managing our every query with priority and resolving any issues quickly and with no inconvenience to us. She was understanding, friendly and a pleasure to have as our property manager....
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May 30,2014
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Debbie Clarke
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May 30,2014
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I rented with citi quays for 5 years and had a great service consistently. Any problems with the property (which were minimal) were sorted out quickly and efficiently. Debbie Clarke was fantastic - she always follwed up conversations, did exactly what she said she was going to and she was a pleasure to work with after, especially after some bad experiences with other companies in the past. I can highly recommened Citi Quays and Debbie Clarke in particular....
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May 14,2014
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Debbie Clarke
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May 14,2014
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Debbie was a great agent. She provided me with all the information I required in order to complete the letting process easily from start to finish. Debbie also provided me with all important information required to ensure the process went smoothly while still maintaining great customer service and a positive attitude. Debbie was always available if I had any questions throughout this process and I feel confident that my letting property is well- taken care of in the hands of city-quays....
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May 09,2014
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Debbie Clarke
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May 09,2014
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Debbie was fantastic to deal with. Commercial, positive, hard working and always available. Really played a key role to get a difficult transaction over the line. Would highly recommend!...
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May 07,2014
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Debbie Clarke
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May 07,2014
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Debbie injects drive and enthusiasm to the sales process and is RELENTLESS with her chasing up of everyone. Her attention to detail and how quickly she got her head around a legal problems and other issues really impressed me. Debbie was in constant contact with the seller, their legal team and me and my legal team. She was great at communicating to me throughout the whole process and I really felt like she was on my side and that she took ownership of her role as my agent. No job was too much a...
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May 05,2014
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Debbie Clarke
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May 05,2014
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I have been dealing with Debbie Clarke since the start of my tenancy and she has always been professional and polite with no hint of salesman-like behaviour. These are rare qualities in estate agents these days so I've always appreciated the service....
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May 03,2014
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Debbie Clarke
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May 03,2014
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Debbie has always solved our problems regarding the flat we currently live in, she is very quick to reply to emails and is a friendly face at our letting agency. We have only lived here for a short time but have had lots of correspondence and am glad it is with someone well practiced at problem solving....
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Areas covered
  • E1
  • E2
  • E3
  • E6
  • E8
  • E9
  • E11
  • E13
  • E14
  • E15

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From Landlords From Tenants From Vendors From Buyers Other
6 5 43 28 3 0 8 0 0 1
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Agent Fees

Citi Quays offers competitive fees and a boutique style service, with only a small team you will know all our staff members and will always have somebody and the end of the phone to consult with for advice on your property needs.
Last updated at 2:55 PM 20/04/2015 by Debbie Clarke

Complaints Procedure

No procedure set.
Last updated at 2:55 PM 20/04/2015 by Debbie Clarke

Awards won by Citi Quays

Individual Branch Awards

Debbie Clarke - no image available Debbie Clarke
Manager 39 reviews

About Debbie No description set View full profile
Kevin Lennon - upload your photo Kevin Lennon
 0 reviews

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Gemma Culling - upload your photo Gemma Culling
 1 reviews

About Gemma No description set View full profile

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Opening hours


  • Monday: 09:00 - 19:00
  • Tuesday: 09:00 - 19:00
  • Wednesday: 09:00 - 19:00
  • Thursday: 09:00 - 19:00
  • Friday: 09:00 - 19:00
  • Saturday: 10:00 - 16:00
  • Sunday: Closed

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