Churchill Lettings

17 reviews 1.9 /5 rating
  • % valuation accuracy
  • 24% recommend
  • 67% fee satisfaction
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    Tony
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    Chris Williams
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    Fiona
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    Paul
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    Fiona Younanof
Churchill Lettings has been established for over 15 years and are one of the only companies in the local area solely dedicated to the letting and management of residential property.
 
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Nov 22,2016
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Fiona Younanof
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Nov 22,2016
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The first time we have rented, used Churchill letting in Loughton, Fiona was the letting agent we dealt with. Found Fiona to be most helpful with anything we asked regarding rental, costs, and necessary paperwork required. We are using Churchill to manage the let for us, we cannot comment on the management side yet as we have only just rented the property out....
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We are happy
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Nov 15,2016
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Fiona
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Paul
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Nov 15,2016
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Dealt with staff from both Buckhurst Hill and Loughton branches, all extremely helpful, kept communications going at all times so that I always knew what was happening. Both Paul and Fiona so helpful and went out of their way to make the whole process run smoothly...
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Very reasonable.
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Oct 24,2014
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Chris Williams
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Oct 24,2014
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Do not use Churchill lettings, walthamstow and beware of the property manager, Chris Williams. We have been living with a blocked kitchen sink, no washing machine and no dishwasher for almost 3 weeks. I have phoned and emailed almost everyday during this time, and it's still not fixed. Absolutely appalling!...
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What agent could do to change your mind?
Fixed our kitchen!, respond to my calls and emails!
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Mar 18,2013
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Mar 18,2013
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I had all the warning signs but didn\'t heed them because I was in a rush - but not only are Churchill\'s largely incompetent, they are highly unethical too. I was a landlord, who after terrible service, put it down to bad experience, gave notice after the year was up and was looking forward to moving on, only to be told that when I signed the contract there was a badly worded clause that said I had to give 12 months notice. In other words the minute I signed that contract I was tied in for 24 m...
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Aug 10,2012
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Aug 10,2012
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Left messages that after viewing the property that I was happy to rent the place, asked for the necessary paperowrk to be sent to me, nothing, phoned, nothing, text-nothing, emailes-nothing, phoned the company and afte difficulties of always being a busy line left a message for marissa-NOTHING.and have checked the property is still for rental (not good for the landlord either) Would not recommend them to anyone if renting or purchasing,...
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What agent could do to change your mind?
If the agent had actually contacted me the place would have been rented and I would happily of moved in.
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By: Andrew
Aug 23, 2012
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thanks for the comments however are further investigation it has been discovered that this review was made by someone who wanted to place a deposit but wouldn't do so. The landlord was aware of the offer and when the client came back insisting we llet them the place the landlord would not proceed with the new offer as our client was worried that they may be difficult. It is always hard to let someone down and the review shows that they are disgruntled because we wouldn't let them a property, but ...
Aug 01,2012
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Aug 01,2012
2 people found
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Experience has been appalling from start to end. We viewed the property paid a holding deposit and then were told the rent had increased! We agreed to pay I had already given notice to my previous landlord. They were very unhelpful at tenancy renewal point - then failed to tell the landlord I had requested earlier end date - I ended up discussing directly with the landlord after 3 months of waiting for Churchill\'s to deal with it, who agreed the early end date. The rent went up again 12 months ...
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Jun 29,2012
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Jun 29,2012
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I found Churchill Lettings to be very incompetent, uncommunicative and generally useless. Came to them via Rightmove asking to view a property turned out it had gone but we were told about another. I said I wanted to view it. This took them four days to sort out with no communication in-between. Just when I was about to give up they finally came back and said they had sorted a viewing. We went to see it and were told not to mention to the landlady we had a cat and that they would speak to her...
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What agent could do to change your mind?
Email when they say they will. Not let us view properties that had already gone Speak to the other staff within their office - total lack of communication between the agents seemed to result in wasted trips.
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Jun 12,2012
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Jun 12,2012
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Great at taking your money but hopeless after that: Endless chasing to no avail, items lost and misplaced, repairs left undone. If you decide to rent with this lot be prepared to do everything yourself. unprofessional and unreliable to the extreme....
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Feb 02,2012
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Feb 02,2012
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I can agree, this agent commissions works to be carried out on your property without notifying the landlord then boldly lie saying it wasnt them. they fail to return calls, in fact, the manager Andrew would rather sit at the back of the office and let his negotiators deal with the problems and when they cant be bothered to speak to the landlord then he gets head office involved. poor customer service skills, and that applies to ALL of them in Walthamstow!....
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Dec 02,2011
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Tony
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Dec 02,2011
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Rented through Churchills for six years in three different flats and have always found them great, my last landlord though was an ass and would never let Churchills spend a penny on anything other than the absolute essentials, i did get very fed up and blamed Churchills entirely however i moved 18 months ago into my new flat the landlord is a peach and churchills get everything done promptly and their builder Tony who had to replaster a wall after some damp treatment even hoovered up after himse...
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Dec 01,2011
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Dec 01,2011
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I have dealt with Churchills for 10 years and have found all the staff helpful. Andrew in particular is very knowledgable and really helped us especially when we had a tenant that had a mental breakdown and stopped paying rent. I agree that the new charges are a suprise but I for one wouldnt change for the world and they are worth every penny...
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Nov 10,2011
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Nov 10,2011
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Useless in every respect. When we first approached them they sent a (seemingly) very nice chap around called Andrew who charmed us and made a lot of promises about their excellent level of service. Once the contract was signed, he promptly disappeared and since then we've been forced to deal with a bunch of incompetents who don't answer emails, don't offer even a basic level of customer service and generally don't give a toss. Plus they threw in a bunch of hidden costs that were only mentioned i...
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What agent could do to change your mind?
Answered my emails, acted like decent human beings.
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By: KS
Oct 02, 2012
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Andrew, please anwer your emails instead reading comments on the web. Thanks ...
Jul 13,2011
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Jul 13,2011
1 people found
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In addition to my review from march 2011, I have recently been given another reason to distrust these imbeciles. A woman, a complete stranger, knocked on my door a few weeks ago, ranting and raving about some problem regarding the door into the building, a problem that I had tried to sort, unlike anyone else in the building. Anyway, after a while she began telling me personal details regarding my dealings with the agency, financial details that some strange woman who I've never met has no busine...
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Jul 07,2011
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Jul 07,2011
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The best thing about being with this branch was getting to leave them! We are currently overseas and they 'managed' my property for about two and half years. It was two and a half years of stress and I never realised why estate agents got a bad rep till now. They would continuously spend money without my consent or knowledge so the first I would find out about it was when I got my statement thru. When I enquired about it no-one who what was going on... that's when you eventually got in to...
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Mar 12,2011
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Mar 12,2011
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I felt it necessary to copy and paste a letter of complaint I have recently sent to a solicitor regarding taking legal action over this agency due to their blatant disregard for the safety of their tenants. The issue are, but not limited to, the following; ****Toilet will not flush, and hasn't worked since mid-December. We have made at least 4 or 5 complaints ot the maintaninence department about this, and when they did send someone to us, all he did was confirm what we had already told th...
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By: Andrew Lipski
Sep 27, 2011
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It is the job of our property managers to deal with problems with the properties but If you would like to provide detail I would be happy to answer you further. However i would like to comment that whilst in the ideal world I could run round to every problem or query i receive it would be impossible and staff members will never learn if someone does it for them all the time ...
Dec 09,2010
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Dec 09,2010
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Agree with that. In the property 2.5 years. I never saw them carry out a trace of maintenance as per their agreement with the landlord. When we moved in, the garden was overgrown. 6 months later, we got a letter saying the because the landlord had to send a relative round to do the work, we were liable for this. Thankfully I refused, and have heard nothing since. I am moving out of the property soon, as the landlord has sold the property. After seeking a landlord reference from them for my...
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By: Churchills
Sep 27, 2011
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Its funny but if tenants are to believed agents never do anything, our job is to manage but without the landlords agreement we end up in between a rock and very hard place indeed, but to say that an agent has never done any maintenance works is mad and I am sure we can prove you wrong ...
Aug 13,2010
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Aug 13,2010
2 people found
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Incompetant! Money grabbing and generally just utterly useless. You have to constantly leave messages for people to never get back to you, even when it's quite serious like a leak. ...
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View All 3 Branches


Churchill Lettings - Walthamstow, London, E17
Office 1
224 Hoe Street, London E17 3AY
(12)
Churchill Lettings - Loughton, IG10
Office 2
119 High Road, Loughton IG10 4LT
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Churchill Lettings - Chingford, London, E4
Office 3
105 Station Road, London E4 7BU
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