Christopher Russell Property Services

19 reviews 3 /5 rating
  • 69% valuation accuracy
  • 47% recommend
  • 69% fee satisfaction
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    Wendy Chitty
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    Julie Langley
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    russell gibbs
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    Trudie Hepple Hepple
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    Steve Nobbs Nobbs
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    hannah
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    Callum No-idea
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    Steve Nobbs
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    Joe Greenwood
No description available.

33 The Oval
Sidcup
Kent
DA15 9ER
020 8302 6640

 
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Properties for rent
Oct 31,2016
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Steve Nobbs Nobbs
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Oct 31,2016
3 people found
this helpful
We have had a very unpleasant experience while dealing with the branch manager for Sidcup / Bexley. We have been looking for properties to buy in this region and found that the agency carries out the entire sale operation deceitfully. They try and create a bidding war amongst the people who are interested in a purchase. They conceal the highest bid and ask all bidders to keep raising the price till the end without revealing the price to owners. This blind bidding pattern is misleading the buyer...
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By: Russell Gibbs
Nov 08, 2016
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Under The Property Ombudsman Code of Practice for Residential Estate Agents Section 9f You must be fair and not misleading when disclosing the amount of any offers made to other buyers. Before disclosing the amount of an offer, you must advise the seller of such intention and get the seller's agreement; and you must warn all buyers who make offers that it is your practice to do so. If you do disclose any offer to one buyer, then all offers must be immediately disclosed to all buyers with a cur ...
Dec 02,2015
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Abby Martin
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Trudie Hepple Hepple
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Dec 02,2015
2 people found
this helpful
We really couldn't fault this estate agent. Professional service provided from very experienced staff. Would have no hesitation in recommending them....
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Dec 02,2015
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Abby Martin
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Trudie Hepple Hepple
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Dec 02,2015
3 people found
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We have just completed on our house purchase through Christopher Russell. When we initially got valuations on our property we got 4 agents into value our home. Some of the estate agents criticised Christopher Russell which I found was very unprofessional and made me think why they were very worried about them. We chose them because of this and we were extremely happy we did. They were nothing but exceptional. They held an Open Day which was very well organised and we achieved £20,000 highe...
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Nov 26,2015
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Trudie Hepple Hepple
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Steve Nobbs Nobbs
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Nov 26,2015
4 people found
this helpful
We have just completed on our sale through Christopher Russell. Both Steve Nobbs the Branch manager and Trudie Hepple who managed the sale from start to finish were nothing but excellent from start to finish....
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Nov 09,2015
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Wendy Chitty
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Julie Langley
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Nov 09,2015
2 people found
this helpful
The agent has failed to resolve an issue with our heating over a 2.5 month period. We started asking for it to be fixed at the end of august, to allow plenty of time for resolution before winter, but now it's mid-November and we are no closer (and no warmer!). The agent has not been to the property and therefore has no understanding of the issue, and is reliant on reports from the heating engineer. The house clearly needs about 5 or 6 new radiators, for which the owner obviously doesn't want to ...
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By: Russell Gibbs
Nov 26, 2015
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This is not the case. Christopher Russell made every attempt to resolve the issue which was dealt with in a prompt and professional manner, We are very surprised that no formal complaint was made directly to Christopher Russell. ...
Jul 21,2015
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russell gibbs
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Jul 21,2015
4 people found
this helpful
Had my property on the market with this lot for 2 months and was one of the worst customer service experiences ever - never returned my calls - never... no feedback from viewings and on many occasions had viewers knock on my door to inform me that they could not get hold of anyone to book a viewing on my property. Was told at the valuation that my property would sell very fast but 8 weeks later it was still on the market. Should have known something was wrong with this agency when my epc never...
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By: Russell Gibbs
Nov 27, 2015
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This is a nonfactual review. There is no reference to a Mark J that Christopher Russell have ever dealt with this individual and NO FORMAL COMPLAINT WAS EVER RECEIVED. Yet another case of Estate Agent possibly themselves writing a review. Christopher Russell pride themselves on an extremely high level of service which if you went to RaterAgent and reviewed Christopher Russell we have numerous positive reviews and are heads and shoulders above our competition. ...
May 29,2015
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Wendy Chitty
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May 29,2015
4 people found
this helpful
I was pleasantly surprised how easy it was to find a new home to rent as I had never gone through this procedure before as have always owned my own house. Circumstances arose and with the great help, understanding and excellent service from Wendy the very daunting procedure was made easy and without any problems, thank you Christopher Russell....
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May 25,2015
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Wendy Chitty
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May 25,2015
3 people found
this helpful
Liased with Wendy chitty when I was looking to rent a property. She was so helpful and friendly and very professional. Made me feel safe and trusted her totally...
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May 25,2015
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Wendy Chitty
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May 25,2015
3 people found
this helpful
Great customer service. Made my process of renting out my house a very easy and quick process. Wendy was always helpful ,professional and dealt with all my questions and made the process stress free and without worries from start to finish....
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Comment on agent fees
Very reasonable
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May 13,2015
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Wendy Chitty
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May 13,2015
2 people found
this helpful
Outstanding and efficient service always. Any queries I have had have always dealt with efficiently, professionally and with speed. Highly recommended....
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May 07,2015
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Steve Nobbs Nobbs
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May 07,2015
5 people found
this helpful
I marketed my property with Christopher Russell on the 14th March 2015. I have found their customer service absolutely appalling. Why they ever wanted to market my property baffles me because they never showed any interest in selling it. In two months I have had one block viewing and subsequently two viewers one of which cancelled but CR didn't even have the decency to let me know. No communication at all as far as how my property is going or if there is any interest. I would have liked to have ...
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What agent could do to change your mind?
Shown some interest!
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By: Mrs J Sutton
Aug 19, 2016
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A colleague of mine who has had similar experiences that I had with Christopher Russell estate agents has recently informed me about the feed back that was left following my initial review. I have only just seen it as I washed my hands of this company back in 2015 and had no desire to have anything more to do with them. However I find it unbelievable that they deny all knowledge of my ever having my property on the market with them! I have the e-mails and letters to prove it and find them not o ...
Oct 27,2014
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hannah
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russell gibbs
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Oct 27,2014
6 people found
this helpful
Absolutely awful service. Firstly they lied initially about how many confirmed appointments there were for my open day and the number dropped by 9 viewings when I pressed for firm/confirmed appointments. Secondly, on a Sunday viewing the estate agent, Hannah, arrived after the viewers, luckily I was there, I wasn't impressed and I called when they opened again on the Monday to complain about her lateness. The following Sunday I was at the property expecting 1pm and 1.30pm viewings, again, Han...
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What agent could do to change your mind?
Not lied, turned up on time. Spoken with their client rather than accepting the word of one of their employees who was clearly lying to cover her own back.
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Comment on agent fees
The property was pulled from the agent and not sold with them.
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Oct 07,2014
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Julie Langley
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Oct 07,2014
5 people found
this helpful
The agency was absolutely terrible, if you rent from here just know that your life will become a living hell. Julie Langley is the worst person in any company I have ever dealt with, it was like I was talking to a 12 year old girl! One of my worst experiences with a company!...
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What agent could do to change your mind?
The agent would have to become a whole new agency to have changed my mind. Terrible!!
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Jul 01,2014
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Jul 01,2014
7 people found
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Having bought and sold a few times this is the worst estate agency I have had the misfortune to deal with. As a buyer and having had an offer accepted I had a total lack of contact or updates as requested and promised and a feeling of having not been told the truth. I had obtained the mortgage in principal and instructed solicitors only to have the memo of sale contract inefficiently delayed in the office until another supposed higher offer came in. Then and only then was I contacted to advise o...
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Feb 21,2014
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Feb 21,2014
9 people found
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Absolutely awful Customer Services/ Relations. Moving is stressful at the best of times but this Estate agents made it an awful ordeal. Someone I know recently bought a home through this company. The day before she was set to move in she recieved no call to inform her of the process to follow the next day (i.e. collecting keys, when house would be empty). She phoned them herself in the end and was asked questions like "how do you know you have exchanged?" by the receptionist, who could...
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Oct 24,2013
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Steve Nobbs Nobbs
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Oct 24,2013
1 people found
this helpful
I have just completed on the sale of my house with Christopher Russell. I do not normally write reviews however the experience I have received which was excellent i wanted to make sure that anyone who had any doubts which agent to use then make one simple decision and use Christopher Russell. I had my property on the market with another local agent for some 8 weeks with very little interest and no feedback with the viewings that had been carried out and what I needed to do to sell it. I had a le...
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Oct 04,2013
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russell gibbs
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Oct 04,2013
1 people found
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I received a fantastic service from Christopher Russell when I sold a property recently. It was not a straightforward transaction but from thr moment that Russell Gibbs took all the details to the time when we actually completed, they kept me constantly updated and worked really hard to get the sale through. I am a landlord who has boght, sold and rented a number of properties in this area over the last few years and Christopher Russell are by far the best agent that I have dealt with. I would...
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Jul 24,2013
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Trudie Hepple Hepple
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Steve Nobbs Nobbs
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Jul 24,2013
7 people found
this helpful
We had instructed this agent to sell our house and agreed to buy our new house with them. Offers for both were accepted at the start of May 2013. The vendors of the house we were buying were moving into a new build- before making an offer we were assured by the estate agents (who are also acting for the new build) that the new build would be completed by the start of July or mid-July at the latest and therefore we could complete our sale/purchase around then. We therefore made an offer on that ...
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What agent could do to change your mind?
The service from this estate agent has been so bad that I doubt that they are capable of providing good service. Had they been honest about the correct expected completion date we would\'ve been able to make an informed decision about making an offer. They should\'ve advised us of the real expect completion date both at the time of making our offer and before incurring any expenses on legal fees, mortgage/valuations.
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Apr 08,2013
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Apr 08,2013
8 people found
this helpful
You can see why they are the cheapest. They don\'t return calls or keep you updated. They\'re not interested in chasing people up or addressing any problems. Even other estate agents laugh when you mention them. If you like rude unhelpful staff who are not interested in customer service then this is the company for you!...
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Awards won by Christopher Russell Property Services

Individual Branch Awards

Sidcup, DA15 9ER

Wendy Chitty - upload your photo Wendy Chitty
 5 reviews

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Julie Langley - upload your photo Julie Langley
 2 reviews

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russell gibbs - upload your photo russell gibbs
 3 reviews

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Trudie Hepple Hepple - upload your photo Trudie Hepple Hepple
 4 reviews

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Steve Nobbs Nobbs - upload your photo Steve Nobbs Nobbs
 5 reviews

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hannah - upload your photo hannah
1 reviews

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Callum No-idea - upload your photo Callum No-idea
 1 reviews

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Steve Nobbs - upload your photo Steve Nobbs
 0 reviews

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Abby Martin - upload your photo Abby Martin
2 reviews

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Abby Martin - upload your photo Abby Martin
 0 reviews

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Joe Greenwood - upload your photo Joe Greenwood
 0 reviews

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Opening hours


  • Monday: 09:00 - 17:30
  • Tuesday: 09:00 - 17:30
  • Wednesday: 09:00 - 17:30
  • Thursday: 09:00 - 17:30
  • Friday: 09:00 - 17:30
  • Saturday: Closed
  • Sunday: Closed

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