• Staff picture
    Esme
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    Will
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    Catherine
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    Andrew
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    Christina
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    Nicola
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    Helen
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    Stephanie
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    Stephen
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    Josh
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    George
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    Raimonda
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    Greg
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    Francesca
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    Grant
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    Sam
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    Shannan
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    Amy
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    Stuart
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    Matthew
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    Greg
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    Jade
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    Tunde
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    William
Choices are an award winning agent, established for over 25 years. We have 10 offices across the South East and South London, all of which are linked with specialised web based systems which gives us Read full description...Choices are an award winning agent, established for over 25 years. We have 10 offices across the South East and South London, all of which are linked with specialised web based systems which gives us the ability to let or sell your property from any branch. Our highly trained and motivated staff offer award winning customer service and can assist you with all your property needs. Make the right choice of agent, choose Choices.

Landlords, looking to safeguard your investment? Make sure you choose the Best Managing Agent. Choices is the first agent in the UK to take Property Management to the next level. Enquire about our range of services for landlords, designed to protect your property and maximise your returns.

Sellers, choosing the right agent is the key to success. Making the wrong choice could cost you valuable time and money. Ensure you choose a less stressful and more effective way of selling your home. We offer longer opening hours, flexible contracts, competitive fees and a pro-active homesales service. Contact us now to arrange your free valuation and market appraisal.

Our image is innovative, professional and refreshingly different. We recognise the importance of effective Internet advertising and advertise on the major national property portals. As a member of the government backed National Approved Letting Scheme, Choices is fully bonded for Lettings and Management. We are also members of the Property Ombudsman Scheme for both Sales and Lettings.

Performance Statistics
- Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 97% 95% £25,000 £2,500,000

Review statistics
From Landlords From Tenants From Vendors From Buyers Other
1000 40 2876 92 374 1 652 1 229 24

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Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice

Members of
TPOS Sales TPOS Lettings

Images & Videos


“Since the first day I call to ask to see ......”

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Nov 03,2016
Minithumbup
By: 'Michelle Nogueira'
Nov 03,2016
2 people found
this helpful
Since the first day I call to ask to see house to rent, AshLeigh Miller always show efficiency, good communication,and high level of customer service. Unfortunately I couldn't find a house yet....
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“Both Esme and Elena were brilliant through the whole process, ......”

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Nov 02,2016
Minithumbup
Esme
By: 'Ross'
Nov 02,2016
0 people found
this helpful
Both Esme and Elena were brilliant through the whole process, from Elena organising a FaceTime viewing and explaining everything about the property to Esme being incredibly helpful and informative when completing the lease....
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“Choices were recommended by my sister-in-law and I had a ......”

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Nov 02,2016
Minithumbup
By: 'Barry H'
Nov 02,2016
1 people found
this helpful
Choices were recommended by my sister-in-law and I had a great experience letting through them. I was pleased with the friendly and informative valuation I had and within just 14 hours I got a call from them to say they had a tenant lined up! Eagerly, ...
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Comment on agent fees
Worth it.
Was this helpful? Yes

“Esme was fantastic and has supported me through the whole ......”

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Oct 31,2016
Minithumbup
Esme
By: 'Oz'
Oct 31,2016
0 people found
this helpful
Esme was fantastic and has supported me through the whole processtory. she is extremely friendly and was always available when I called....
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Comment on agent fees
the fees were shocking however this is my first time and I am not familiar with the current costs.
Was this helpful? Yes

“Elena was polite and friendly. She was great to work ......”

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Oct 14,2016
Minithumbup
By: 'Courtney'
Oct 14,2016
0 people found
this helpful
Elena was polite and friendly. She was great to work with and flexible to my requirements. A great experience and I would recommend her to others...
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Comment on agent fees
The agents fees were too expensive
Was this helpful? Yes

“Hello, Sophiya has been beyond kind and helpful! I haven't ......”

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Oct 07,2016
Minithumbup
By: 'Rebecca'
Oct 07,2016
0 people found
this helpful
Hello, Sophiya has been beyond kind and helpful! I haven't had the best experience with Choices, having said that, Sophiya has been SO helpful! She's kept in contact with me, to update me with all the repairs at my property. She's been very supportive and ...
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Was this helpful? Yes

“The staff member that dealt with my room was Benjamin. ......”

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Oct 04,2016
Minithumbup
Esme
By: 'Akis'
Oct 04,2016
0 people found
this helpful
The staff member that dealt with my room was Benjamin. He was very polite and extremely helpful even in out of work hours that i needed to contact him for issues there were prior of moving in. Very satisfied with both Benjamin and Ezme with ...
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Comment on agent fees
It is not the cheapest agency you can find, but at least the service and the condition of the house in moving day was in very good level
Was this helpful? Yes

“Professional and fast in all the transaction, well done! recommended! ......”

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Sep 28,2016
Minithumbup
Esme
By: 'Luca'
Sep 28,2016
0 people found
this helpful
Professional and fast in all the transaction, well done! recommended! Benjamin helped me for most of the problems which you can find when you change a house... very flexible and smart....
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Was this helpful? Yes

“Ben and Esme helped me secure the house I was ......”

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Sep 27,2016
Minithumbup
Esme
By: 'Crissy'
Sep 27,2016
0 people found
this helpful
Ben and Esme helped me secure the house I was looking for! The communication was prompt and clear and they were very transparent when giving viewings. Having my best interest in view, they would proactively seek to find better locations, prices, even furniture etc. that ...
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Comment on agent fees
After having a hiccup with the alteration of the size of my room, Esme immediately deducted the agent's fees which I appreciated as I felt it was very genuine and integrous on her part.
Was this helpful? Yes

“Renting from choices was a good first time experience for ......”

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Sep 26,2016
Minithumbup
By: 'SSA'
Sep 26,2016
0 people found
this helpful
Renting from choices was a good first time experience for me in private rented accommodation. I have learnt so much within a shot time with choices. The staffs were excellent and they tried their best to get me a very suitable and affordable accommodation....
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Comment on agent fees
Reasonable
Was this helpful? Yes

“Both Esme and Benjamin were really proactive and would help/......”

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Sep 26,2016
Minithumbup
Esme
By: 'Daniella'
Sep 26,2016
0 people found
this helpful
Both Esme and Benjamin were really proactive and would help/answer any queries I had as soon as they could. They would also inform me of any changes to the moving date and I would have constant communication with them, no matter the day/time. ...
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Was this helpful? Yes

“I agreed to use Choices due to a recommendation from ......”

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Sep 20,2016
Minithumbup
Will
By: 'JShah'
Sep 20,2016
0 people found
this helpful
I agreed to use Choices due to a recommendation from a friend and more specifically Will. Within a week he managed to let out my property obtain a rental above that which other estate agents mentioned was achievable. He is very personable and goes the ...
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Comment on agent fees
Very reasonable especially given the service provided.
Was this helpful? Yes

“I have been dealing with Elena and I find her ......”

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Sep 19,2016
Minithumbup
By: 'Nikos C'
Sep 19,2016
0 people found
this helpful
I have been dealing with Elena and I find her to be excellent, she takes time to understand what you want, and is very professional & thorough. Overall I'm really impressed & would highly recommend...
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Was this helpful? Yes

“The most proactive, reliable, empathetic and professional agent I've met ......”

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Sep 19,2016
Minithumbdown
Esme
By: 'Alexandra'
Sep 19,2016
0 people found
this helpful
The most proactive, reliable, empathetic and professional agent I've met thus far. She kept in touch with me throughout my summer-long scramble to find accommodation in London, regularly checking up on me long after our indirect initial exchange- despite never having met me in person. ...
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Comment on agent fees
good
Was this helpful? Yes

“Emma, really helped me out during the leaving of my ......”

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Sep 14,2016
Minithumbup
By: 'Mh'
Sep 14,2016
0 people found
this helpful
Emma, really helped me out during the leaving of my tenancy and provided a great customer experience throughout. She acted as an excellent representative of choices and provide a service far above average. She put frequently put her self out to help me and I ...
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Comment on agent fees
Average
Was this helpful? Yes

“Poor service, slow response to tenant or landlord requests and ......”

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Sep 06,2016
Minithumbdown
By: 'Steve'
Sep 06,2016
5 people found
this helpful
Poor service, slow response to tenant or landlord requests and expensive. As an absentee landlord I have used their services for a number of years however more recently the quality of their service has declined dramatically!...
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Comment on agent fees
Expensive.
Was this helpful? Yes

“Dealt with a young lad called Jay. Really helpful and ......”

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Sep 05,2016
Minithumbup
By: 'Tag'
Sep 05,2016
0 people found
this helpful
Dealt with a young lad called Jay. Really helpful and enthusiastic throughout the process. Showed me round a number of properties, and was a real credit to the company....
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“I have let multiple flats through this agency for a ......”

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Sep 05,2016
Minithumbup
By: 'Nina'
Sep 05,2016
1 people found
this helpful
I have let multiple flats through this agency for a few years now and am always delighted to deal with such energetic and doting staff. Recently, I've had the pleasure of consulting with their new trainee manager, Verity, who showed genuine interest in the service ...
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Comment on agent fees
The ask for less than the first months rent and always work to avoid any void period. Most appropriate.
Was this helpful? Yes

“Esme was very friendly and helpful. Always available and answered ......”

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Sep 02,2016
Minithumbup
Esme
By: 'James'
Sep 02,2016
0 people found
this helpful
Esme was very friendly and helpful. Always available and answered any questions quickly and she made the whole process of sorting out my tenancy smooth and hassle free....
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Was this helpful? Yes

“Esme has been a brilliant agent. I wanted to stay ......”

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Sep 02,2016
Minithumbup
Esme
By: 'Gabriel'
Sep 02,2016
0 people found
this helpful
Esme has been a brilliant agent. I wanted to stay over my current place and renew the contract. She let me opt for looking for myself the new tenants and explained crystal clear the fees they would have to pay. I am spanish and sometimes ...
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Comment on agent fees
I found the fees to be really high, even more when you take into account the rent, deposit...I think this is more a standard company fees which I still think are really high. However, Esme was able to decrease some as explained on the review above.
Was this helpful? Yes

“Both were very helpful and didn't rush me through the ......”

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Aug 26,2016
Minithumbup
Esme
By: 'Monty Cann'
Aug 26,2016
0 people found
this helpful
Both were very helpful and didn't rush me through the process and were always able to answer my questions efficiently - very pleasant experience....
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Comment on agent fees
Good
Was this helpful? Yes

“I asked Benjamin to market my flat in Wapping to ......”

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Aug 26,2016
Minithumbup
By: 'Vivek'
Aug 26,2016
0 people found
this helpful
I asked Benjamin to market my flat in Wapping to let and he was brilliant. Easy to speak to and contact. He has a highly positive attitude and is tenacious and extremely dedicated. He was able to let the flat out by my required deadline ...
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Was this helpful? Yes

“I was looking to rent quite quickly in an area ......”

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Aug 25,2016
Minithumbup
Esme
By: 'Filip'
Aug 25,2016
0 people found
this helpful
I was looking to rent quite quickly in an area close to my office and I stumbled upon Choice's offer on Rightmove. Having contacted them, I started working with Esme on dealing with all the paperwork, references, etc, etc. She laid out all the costs ...
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Comment on agent fees
Agent's Fees are more than budget-friendly.
Was this helpful? Yes

“I have never met Emma in person, only via email, ......”

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Aug 24,2016
Minithumbup
By: 'Valentina'
Aug 24,2016
0 people found
this helpful
I have never met Emma in person, only via email, I can only say thank you for your amazing and wonderful customer care. She is gone over and beyond to solve my urgent issues and am so ever grateful to her time and effort. I ...
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Comment on agent fees
Reasonable
Was this helpful? Yes

“I was looking for a place to rent and Afrahim ......”

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Aug 23,2016
Minithumbup
By: 'Raihan'
Aug 23,2016
0 people found
this helpful
I was looking for a place to rent and Afrahim was very helpful. He helped me find a place quickly and guided me through the whole rental procedure. Much more helpful than other agents!...
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Was this helpful? Yes

“Available whenever I required over the phone to provide information ......”

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Aug 20,2016
Minithumbup
Esme
By: 'Charles Eddy'
Aug 20,2016
0 people found
this helpful
Available whenever I required over the phone to provide information that I required or needed clarifying. Warm, friendly service, unlike many other letting agents...
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Was this helpful? Yes

“Superb service - acceptable offer received within 24 hours of putting ......”

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Aug 17,2016
Minithumbup
Andrew
By: 'Kit'
Aug 17,2016
0 people found
this helpful
Superb service - acceptable offer received within 24 hours of putting the property on the market which duly completed about three months later. The buyers were somewhat demanding and Richard's negotiating skills were essential in allowing the sale to proceed - I have doubts that the ...
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Comment on agent fees
Standard market rate - good value considering the assistance provided by Richard
Was this helpful? Yes

“We had recently encountered a few problems with our property, ......”

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Aug 17,2016
Minithumbup
By: 'Jess'
Aug 17,2016
0 people found
this helpful
We had recently encountered a few problems with our property, after reporting the issues to choices customer services department Jennifer soon contacted us and took matters into her own hands. She managed to organise the relevant contractors to visit our property relatively quickly which soon ...
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Comment on agent fees
Good
Was this helpful? Yes

“Jennifer has always proven to be a fantastic help to ......”

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Aug 16,2016
Minithumbup
By: 'Bethany'
Aug 16,2016
0 people found
this helpful
Jennifer has always proven to be a fantastic help to me. Both my stay at my former property and the unexpected eviction from the property was very very hard on me but when bringing up any issues Jennifer has always come across as incredibly friendly ...
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Comment on agent fees
any fees are annoying to the people who have to pay them but if they are handled correctly then they are less annoying to have to pay them for that.
Was this helpful? Yes

“Jennifer Green has been a pleasure to work with. Always ......”

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Aug 12,2016
Minithumbup
By: 'Mrs Patricia Lulu'
Aug 12,2016
0 people found
this helpful
Jennifer Green has been a pleasure to work with. Always positive and can do attitude which has been very re-assuring. I look forward to working with Jennifer again in future. Many thanks. Mrs Pat Lulu...
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Comment on agent fees
Good
Was this helpful? Yes
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure set.
Last updated at 9:06 AM 12/05/2016 by Andrew Higham

Awards won by Choices

Individual Branch Awards

London, EC2M

Crawley, RH10

Redhill, RH1

Caterham, CR3

Coulsdon, CR5

Croydon, CR2

Horley, RH6

Redhill, RH1

Sutton, SM1


Caterham
38 Croydon Road, Caterham CR3 6QB
(500)
Central London
2 Devonshire Square, London EC2M 4UJ
(355)
Centralised Asset Management and Customer Services
97-99 Brighton Road, Redhill RH1 6PS
(71)
show all branches (10)
Choices Hub
Interlet House, Park Chesterfield, Chapel Road, Smallfield RH6 9NW
(2)
Coulsdon
115 Brighton Road, Coulsdon CR5 2NG
(459)
Crawley
5 Broadwalk, Crawley RH10 1HJ
(626)
Croydon
41 - 43 Brighton Road, Croydon CR2 6EB
(1211)
Horley
28A Victoria Road, Horley RH6 7PZ
(478)
Redhill
99 Brighton Road, Redhill RH1 6PS
(464)
Sutton
2D Carshalton Road, Sutton SM1 4RA
(576)


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