• Staff picture
    Esme
  • Staff picture
    Will
  • Staff picture
    Catherine
  • Staff picture
    Andrew
  • Staff picture
    Christina
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    Nicola
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    Helen
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    Stephanie
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    Stephen
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    Josh
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    George
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    Raimonda
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    Greg
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    Francesca
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    Grant
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    Sam
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    Shannan
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    Amy
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    Stuart
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    Matthew
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    Greg
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    Jade
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    Tunde
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    William
Choices are an award winning agent, established for over 25 years. We have 10 offices across the South East and South London, all of which are linked with specialised web based systems which gives us Read full description...Choices are an award winning agent, established for over 25 years. We have 10 offices across the South East and South London, all of which are linked with specialised web based systems which gives us the ability to let or sell your property from any branch. Our highly trained and motivated staff offer award winning customer service and can assist you with all your property needs. Make the right choice of agent, choose Choices.

Landlords, looking to safeguard your investment? Make sure you choose the Best Managing Agent. Choices is the first agent in the UK to take Property Management to the next level. Enquire about our range of services for landlords, designed to protect your property and maximise your returns.

Sellers, choosing the right agent is the key to success. Making the wrong choice could cost you valuable time and money. Ensure you choose a less stressful and more effective way of selling your home. We offer longer opening hours, flexible contracts, competitive fees and a pro-active homesales service. Contact us now to arrange your free valuation and market appraisal.

Our image is innovative, professional and refreshingly different. We recognise the importance of effective Internet advertising and advertise on the major national property portals. As a member of the government backed National Approved Letting Scheme, Choices is fully bonded for Lettings and Management. We are also members of the Property Ombudsman Scheme for both Sales and Lettings.

Performance Statistics
- Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 97% 95% £25,000 £2,500,000

Review statistics
From Landlords From Tenants From Vendors From Buyers Other
1000 40 2876 92 374 1 652 1 229 24

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Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice

Members of
TPOS Sales TPOS Lettings

Images & Videos


“Catherine is all things good about an agent. Friendly, informative ......”

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Jul 04,2017
Minithumbup
Catherine
By: 'Harry'
Jul 04,2017
0 people found
this helpful
Catherine is all things good about an agent. Friendly, informative and genuine. I've been with choices for the past year and it's been an easy ride. All thanks to employees like Catherine!...
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Comment on agent fees
Fairly standard fees. You don't need to pay for referencing again once it's done so that's a plus
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“Catherine is very helpful in helping me finding a suitable ......”

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Jul 04,2017
Minithumbup
Catherine
By: 'Charlie A.'
Jul 04,2017
0 people found
this helpful
Catherine is very helpful in helping me finding a suitable accommodation. She is also very responsive and making efforts in answering my queries and request outside office hours as I am mostly busy during the day time....
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“We recently brought our house through Choice, we was really ......”

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Jul 03,2017
Minithumbup
By: 'Wu'
Jul 03,2017
0 people found
this helpful
We recently brought our house through Choice, we was really pleased with the service it provided and especially, Dominic, he was very helpful, friendly and knowledgeable....
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“Esme was helpful, responsive (never had any problems with contacting ......”

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Jul 03,2017
Minithumbup
Esme
By: 'Louis Strange'
Jul 03,2017
0 people found
this helpful
Esme was helpful, responsive (never had any problems with contacting her) and was able to let us view the flat on three separate occasions. She was also really understanding about the work which needed to be done to the flat before we move in, so ...
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Comment on agent fees
We felt the fees involved (which with referencing and agent's fees came to £435 between three of us) were a little high, but this is not a reflection on Esme of course.
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“Billy was always very helpful and he was always happy ......”

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Jul 01,2017
Minithumbup
By: 'Chantelle'
Jul 01,2017
0 people found
this helpful
Billy was always very helpful and he was always happy to answer any questions or find out and would get back to me quickly....
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“Emma has been very responsive and helpful with any problems ......”

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Jun 29,2017
Minithumbup
By: 'Debra'
Jun 29,2017
0 people found
this helpful
Emma has been very responsive and helpful with any problems we had in the flat! Maintenance was quick and all our queries were answered. Would definitely recommend her....
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“We can't thank Grant enough for ensuring buying our first ......”

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Jun 25,2017
Minithumbup
Grant
By: 'Charlotte'
Jun 25,2017
0 people found
this helpful
We can't thank Grant enough for ensuring buying our first property was as easy as possible. He was very friendly and helpful with great communication and I would recommend him and Choices without question....
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“I was very impressed with the sale of my property ......”

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Jun 22,2017
Minithumbup
By: 'Alex'
Jun 22,2017
0 people found
this helpful
I was very impressed with the sale of my property within few days. Dominic was fantastic, provided real help and support, also showed a lot of respect to my home. I will be referring Dominic to all of my friends because of his excellent service....
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Comment on agent fees
good
Was this helpful? Yes

“Very helpful and thorough through the whole process. Always fast ......”

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Jun 20,2017
Minithumbup
By: 'SBush'
Jun 20,2017
0 people found
this helpful
Very helpful and thorough through the whole process. Always fast to respond to any questions I had and went out of her way to find out anything I needed. A good experience all round....
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“Catherine was lovely to deal with and very helpful. She ......”

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Jun 20,2017
Minithumbup
Catherine
By: 'Aiden'
Jun 20,2017
0 people found
this helpful
Catherine was lovely to deal with and very helpful. She provided us with all of the info we required and despite one of us being late to the viewing, arranged for the current tenant to show both of us around so that we both got ...
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“Greg has been delivering so far an excellent service. As ......”

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Jun 20,2017
Minithumbup
Greg
By: 'Ana Radu'
Jun 20,2017
1 people found
this helpful
Greg has been delivering so far an excellent service. As we are first time buyers and the process of buying a property is extremely stressing, Greg is answering all of our questions and provides quality advises, making it less painful :) . Moreover, Greg is extremely responsive ...
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Comment on agent fees
I am a buyer - the vendor is dealing with the Agent fee
Was this helpful? Yes

“I came across a situation where my tenants didn't pay ......”

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Jun 16,2017
Minithumbup
By: 'Great job done'
Jun 16,2017
0 people found
this helpful
I came across a situation where my tenants didn't pay rent and reluctant to clear arrears without any genuine reasons. I was put thru to Elle for advice to resolve and immediately I felt that I am talking to a professional who excel in legal ...
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“I found Esme to be an extremely professional employee with ......”

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Jun 14,2017
Minithumbup
Esme
By: 'Saif Shaikh'
Jun 14,2017
0 people found
this helpful
I found Esme to be an extremely professional employee with excellent communication skills. She has been very clear and polite in all her communications and is knowledgeable about her job. Her sweet demeanour and personality makes her very approachable. We were happy with her services ...
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Comment on agent fees
Good
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“As young professionals looking to move to London we booked ......”

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Jun 10,2017
Minithumbup
By: 'Emmanuel Sanchez'
Jun 10,2017
0 people found
this helpful
As young professionals looking to move to London we booked a viewing for a property we found online; however that was not the property we ended up renting. The property we chose in the end had been found and suggested by Mrs Galybina, who skilfully ...
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“Emma got to be one of the best housing agents ......”

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Jun 09,2017
Minithumbup
By: 'KM'
Jun 09,2017
0 people found
this helpful
Emma got to be one of the best housing agents I've ever worked with. She's very soft spoken and goes by the ethos happy client, happy life. You guys must be lucky to have her on your team.....
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“Esme has been a breath of fresh air. We were ......”

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Jun 08,2017
Minithumbup
Esme
By: 'Ramya'
Jun 08,2017
0 people found
this helpful
Esme has been a breath of fresh air. We were at the verge of leaving choices once and for all, due to the terrible service that we received from the retained clients department over the last few months. I got in touch with Esme by ...
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Comment on agent fees
Good, for this level of service the pay is really worthwhile.
Was this helpful? Yes

“Professional, customer-focused and a nice person on top of it! ......”

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Jun 08,2017
Minithumbup
By: 'Jacques'
Jun 08,2017
0 people found
this helpful
Professional, customer-focused and a nice person on top of it! I did not have that much experience with agents in UK before but it was a nice one!...
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“Esme is a true professional and a great asset to ......”

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Jun 05,2017
Minithumbup
Esme
By: 'Steve'
Jun 05,2017
0 people found
this helpful
Esme is a true professional and a great asset to Choices. As an experienced landlord, I have met my fair share of agents that have too much to say and over promise but always under-deliver and disappoint. I have been unfortunate to cross paths with 2 ...
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“Nicolas was Very helpful, patient, really assertive And understood what ......”

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Jun 04,2017
Minithumbup
By: 'Asha'
Jun 04,2017
0 people found
this helpful
Nicolas was Very helpful, patient, really assertive And understood what I really wanted from the flat. Nicolas is doing Very well And I definitely recommend him to everybody....
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Comment on agent fees
Nicolas showed his skills, knowledge And Will become a great agent.
Was this helpful? Yes

“Spoke on the phone and went to the viewing with ......”

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Jun 03,2017
Minithumbup
Esme
By: 'Sorawi'
Jun 03,2017
0 people found
this helpful
Spoke on the phone and went to the viewing with Nicolas and he was very helpful and informative. He was very clear about all the details explaining all the costs and process....
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“I would like to congratulate Catherine for arranging for my ......”

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Jun 01,2017
Minithumbup
Catherine
By: 'JC'
Jun 01,2017
0 people found
this helpful
I would like to congratulate Catherine for arranging for my property to be listed with Choices London office and Ben for letting it. Also, a thank you to Esme for arranging the contract, overseeing and liaising with the tenant. I look forward to working with ...
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Comment on agent fees
Good and have agreed a management deal.
Was this helpful? Yes

“Esme has been great dealing with our move to a ......”

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Jun 01,2017
Minithumbup
Esme
By: 'TinaJB'
Jun 01,2017
0 people found
this helpful
Esme has been great dealing with our move to a new rental property. She clarified and helped with every step of the process, and has been friendly and approachable throughout. Probably the best estate agent we have ever dealt with in London....
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Comment on agent fees
Fees are on par with what I would expect in London.
Was this helpful? Yes

“Elena was super helpful and polite in all my dealings ......”

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May 26,2017
Minithumbup
By: 'GW'
May 26,2017
0 people found
this helpful
Elena was super helpful and polite in all my dealings with her. I missed out on the flat the first time around, but it became available again. Elena called me straight away and we went to view together. She took her time explaining all the ...
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Comment on agent fees
I mean, agency fees suck.
Was this helpful? Yes

“Nicolas was able to match me with the best rooms ......”

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May 26,2017
Minithumbup
By: 'Cooper'
May 26,2017
0 people found
this helpful
Nicolas was able to match me with the best rooms that suited my needs. He was on top of his game and knowledgeable about each property. Would use him again in the future....
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“Esme is really helpful and professional. she knows how to ......”

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May 19,2017
Minithumbup
Esme
By: 'Elnaz'
May 19,2017
0 people found
this helpful
Esme is really helpful and professional. she knows how to keep customers happy! I highly recommend dealing with her directly....
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“Emma and Esme always responded to requests quickly, negotiated on ......”

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May 19,2017
Minithumbup
Esme
By: 'Gmcck'
May 19,2017
0 people found
this helpful
Emma and Esme always responded to requests quickly, negotiated on my behalf and worked to get my deposit back as soon as possible....
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Comment on agent fees
Some of the fees in the contract seemed unnecessary
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“Both members of staff offered quick and reliable service when ......”

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May 18,2017
Minithumbup
Esme
By: 'Mark, Maddocks house.'
May 18,2017
0 people found
this helpful
Both members of staff offered quick and reliable service when questions were asked or action required. Both are a credit to your agency....
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Comment on agent fees
Rental fees were fair
Was this helpful? Yes

“Elena was amazing - very personable and took my preferences ......”

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May 17,2017
Minithumbup
Esme
By: 'Speedy tenant'
May 17,2017
0 people found
this helpful
Elena was amazing - very personable and took my preferences and considerations in mind when reviewing the properties. Arrangung viewings with her was quick, easy and painless. She was supwr up front about the process and fees as well!...
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“Greg was very accommodating and efficient when we contacted Choices ......”

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May 17,2017
Minithumbup
Greg
By: 'Hollie and Samantha'
May 17,2017
0 people found
this helpful
Greg was very accommodating and efficient when we contacted Choices to book a viewing on several properties. When we met, he was friendly and answered any questions we had. Greg has been in regular contact since we placed an offer and kept us up to ...
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Comment on agent fees
Although we understand the properties are valued based on the additional buyers fee, if Choices were not the only agent selling in the location we were interested in, the fee may have prevented us from making an offer with Choices.
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“Everyone at Choices were extremely cooperative and helpful throughout the ......”

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May 15,2017
Minithumbup
Esme
By: 'Jack Stanley'
May 15,2017
0 people found
this helpful
Everyone at Choices were extremely cooperative and helpful throughout the entire process, from first contact all the way through to signing the contract. I would highly recommend Choices to all who are looking to rent a room in London. I was working with Elena who ...
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Comment on agent fees
Good
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure set.
Last updated at 9:06 AM 12/05/2016 by Andrew Higham

Awards won by Choices

Individual Branch Awards

London, EC2M

Crawley, RH10

Redhill, RH1

Caterham, CR3

Coulsdon, CR5

Croydon, CR2

Horley, RH6

Redhill, RH1

Sutton, SM1


Caterham
38 Croydon Road, Caterham CR3 6QB
(500)
Central London
2 Devonshire Square, London EC2M 4UJ
(355)
Centralised Asset Management and Customer Services
97-99 Brighton Road, Redhill RH1 6PS
(71)
show all branches (10)
Choices Hub
Interlet House, Park Chesterfield, Chapel Road, Smallfield RH6 9NW
(2)
Coulsdon
115 Brighton Road, Coulsdon CR5 2NG
(459)
Crawley
5 Broadwalk, Crawley RH10 1HJ
(626)
Croydon
41 - 43 Brighton Road, Croydon CR2 6EB
(1211)
Horley
28A Victoria Road, Horley RH6 7PZ
(478)
Redhill
99 Brighton Road, Redhill RH1 6PS
(464)
Sutton
2D Carshalton Road, Sutton SM1 4RA
(576)


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