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    Justin Marsh
Choice Lettings is an independent residential letting agency established in 1988, specialising in offering houses, flats, maisonettes and studio apartments to let in Watford and the surrounding areas within the WD Postcode.

161-163 The Parade
Watford
Hertfordshire
WD17 1NJ
01923 817848

 
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Properties for sale
Properties for rent
Feb 12,2016
Minithumbdown
By:
Feb 12,2016
0 people found
this helpful
We have dealt with Justin at Choice Lettings on entry and departure of a rented property in Watford. During our stay he relayed information to our landlord only and was unhelpful whenever we needed assistance regarding the landlord's unprofessional behaviour towards us citing that he was no longer involved. On leaving the property he was re-enlisted by the landlord but failed to support us against the landlord's spiteful and untrue reports given to agents for property we were seeking. He was in...
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By: Choice Lettings
Jun 01, 2016
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Firstly, we welcome comments good or bad to be made directly to us and not hidden in a listing that we have only just found and read! This would give us an opportunity to respond and help wherever possible. The comments from Marlene are very misleading and untrue and we would like to put the record straight:- Marlene and her family moved into a property where the Landlords chose to manage the letting themselves. Choice Lettings were only asked to introduce Tenants, carry out referencing and ....
Areas covered
  • WD3
  • WD25
  • WD4
  • WD24
  • WD17
  • WD23
  • WD18
  • WD19

UKALA DPS


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Agent Fees

Applicant Fees :
Verify Fee (per Applicant) £20.00 Non-refundable Residency Check in accordance with the Immigration Act 2014. Require inspection of Passport, Visa, Driving licence, Utility bills and Live photographs
Reference Fee: (Primary Applicant) £100.00
Includes the cost of referencing – incorporating credit, employer/accountant and landlord checks, plus any additional information required to assist the application process.
Reference Fee: (Additional Applicants) £100.00
Payable for each additional Applicant.
Administration Fee: (per Property) £100.00
To prepare the Tenancy Agreement and associated documentation and protect the security deposit with the DPS.
Additional fees which may apply:-
Verify Fee (per Guarantor): £20.00 Non-refundable Residency Check in accordance with the Immigration Act 2014. Require inspection of Passport, Visa, Driving licence, Utility bills and Live photographs
Reference Fee (per Guarantor): £100.00
Payable for each Guarantor. The Guarantor will need to be a UK resident and will have to provide similar references to those required for the proposed Tenant.
Contents Insurance Available from various Insurance Companies. We recommend Tenants insure their own possessions & accidental damage to Landlord’s possessions.
Amendment fee: £75.00
May be applicable if a change to the tenancy is required mid-term.
Renewal fee: £0.00 To extend your tenancy for a further fixed term.
Check out fee: £75.00 Payable to Inventory Clerk at the end of the tenancy
Last updated at 5:08 PM 27/01/2016 by Choice Lettings

Complaints Procedure

INTERNAL COMPAINTS HANDLING PROCEDURE
Membership details
Choice Lettings is a member of The Property Ombudsman (TPO); the U.K. Association of Letting Agents (UKALA) & Safe Agent. By belonging to these organisations, we are required to follow strict professional standards.

Here at Choice Lettings we pride ourselves on the level of customer service that we provide. In the event that you feel dissatisfied with our service and wish to make a complaint, you should follow our Complaints Handling Procedure (CHP). All verbal and written complaints will be recorded at the time they are made.

Stage One
If you are unable to resolve the issue informally, you should initially make your complaint in writing to The Office Manager at this office, setting out the details of your complaint, the consequences for you as a result and the remedy you are seeking. We shall acknowledge receipt of your complaint in writing within 3 working days and a proper investigation promptly undertaken. A formal written outcome of the investigation will be sent to you within 15 working days.

We aim to resolve all complaints during this initial stage. However, if you are still dissatisfied, you can ask for your complaint and the response to be reviewed.

Stage Two
You should write to The Director at this office which will provide the opportunity for a speedy, separate and detached review of the complaint. We shall acknowledge receipt of your complaint in writing within 3 working days and she will send a written review within 15 working days.

Stage Three - The Property Ombudsman Scheme
Following conclusion of our investigation and upon receipt of our final view, in the event that you remain dissatisfied, you may refer your complaint to The Property Ombudsman within 6 months.

TPOS Complaints, Milford House, 43-55 Milford Street, Salisbury, Wiltshire SP1 2BP
Telephone: 01722 333 306 - Email: admin@tpos.co.uk - Website: www.tpos.co.uk

The Ombudsman will not consider your complaint until you have exhausted our internal complaints procedure.
Last updated at 5:08 PM 27/01/2016 by Choice Lettings

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