Chestertons
4.2/5, 439 reviews
81% recommended
88% sales valuation accuracy
97% sales fee satisfaction
91% lettings valuation accuracy
82% lettings fee satisfaction



Property Features

We are a multi-disciplinary property business covering Residential Sales & Lettings, International, Rural and Commercial with 60 offices nationally and international offices in Europe, Asia, Australasia, Africa and the Middle East. show more We are a multi-disciplinary property business covering Residential Sales & Lettings, International, Rural and Commercial with 60 offices nationally and international offices in Europe, Asia, Australasia, Africa and the Middle East.

Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 88% 97% £285,000 £3,750,000
Lettings 91% 82% £500 £9,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
58 12 122 48 105 2 61 4 9 18
Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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NAEA ARLA ARMA TPOS Sales TPOS Lettings TPOS TDS
Latest Properties

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“Furniture missing from flat...”

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Mar 15,2024
Minithumbdown
George
By: 'Caitlin'
Mar 15,2024
0 people found
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We moved into a property in the area and it was a complete shambles. After speaking to George Porter at Chestertons, we were assured it would be fully furnished, but when we arrived, furniture promised in the flat, such as a sofa, was simply not ...
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“Data management pros - not...”

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Feb 25,2024
Minithumbdown
By: 'Scott'
Feb 25,2024
0 people found
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File management at an all time low, with communications going to my late mother despite the fact that I have been the estate manager for several years...
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“I wish we have done some research before lett......”

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Jan 22,2024
Minithumbdown
By: 'Anthony'
Jan 22,2024
0 people found
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I wish we have done some research before letting these individuals dealing with our property. Once the tenants paid the full fees and rent in advance, the agents correspondence stopped when we started asking what happened to the funds paid by the new tenants There ...
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“Chestertons' treatment of leaseholders is hi......”

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Dec 01,2023
Minithumbdown
By: 'Kristina'
Dec 01,2023
0 people found
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Chestertons' treatment of leaseholders is highly objectionable. Our interaction with Mit Kotak at Chestertons left us disheartened. Upon requesting a lease extension valuation, we were quoted an exorbitant fee of £1,450 + VAT (£1,740), significantly higher than the typical London rate of £400 + VAT. Despite our concerns, Mit Kotak ...
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“Absolutely dreadful so far. Avoid as a manage......”

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Nov 30,2023
Minithumbdown
By: 'SS'
Nov 30,2023
0 people found
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Absolutely dreadful so far. Avoid as a management company! They do not do any work, rather just act as a mailbox forwarding on every little tenant issue and when something significant does occur they say that it is not their role to attend the property ...
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“Worst service and flat management...”

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Nov 24,2023
Minithumbdown
By: 'Pratik'
Nov 24,2023
0 people found
this helpful
i am a tenant in one of the properties managed by chestertons in London. They are the worst when i comes to providing service to the tenant or helping tenants cordinate with landlords. even minor repair works which are urgent and impact the living conditions ...
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“Excellent work by Ian and his amazing team, d......”

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Nov 10,2023
Minithumbup
Sarah
By: 'Edward Peck'
Nov 10,2023
0 people found
this helpful
Excellent work by Ian and his amazing team, driving through the sale of my mother-in-law's flat to successful completion. It is only when something goes wrong that you discover whether your agent is going to earn their fee. Chestertons deliver. They kept us on track ...
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“SCAMMED OUT OF 750£...”

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Sep 21,2023
Minithumbdown
By: 'Rayan Benjelloun'
Sep 21,2023
0 people found
this helpful
Was about to rent a flat, they told me that I just had to get back home and pay a reservation fee of 750£ and they assured me that once that was done I would get the flat under the terms we had agreed on and ...
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“Great at letting, poor management...”

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Sep 01,2023
Minithumbdown
By: 'Camila'
Sep 01,2023
0 people found
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Excellent at getting the property let, 5 stars for that. However management lets them down and is very poor with huge delays in getting any issues resolved...
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“HORRENDOUS experience - RUN!!...”

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Aug 22,2023
Minithumbdown
By: 'EN'
Aug 22,2023
0 people found
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Absolutely horrendous experience with Parsons Green team - regret ever dealing with this agency and would not recommend to anyone, especially for serious transactions where trust is paramount. We interacted with the following Chesterton's staff - Eleonora Pole, Siannie Clayton, Milan Ehrhardt, as well as ...
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“I have nothing but praise for all with whom I......”

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Jul 01,2023
Minithumbup
Heather
By: 'Nick Wakefield'
Jul 01,2023
0 people found
this helpful
I have nothing but praise for all with whom I have worked at with at Putney Chestertons as a Buy To Let landlord over many years, especially Stephen and Heather in Lettings...Nick W...
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“I have used Chesterton's in Putney for about ten......”

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Jul 01,2023
Minithumbup
By: 'Pip'
Jul 01,2023
0 people found
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I have used Chesterton's in Putney for about ten years as our letting agents and have always found them to be excellent....
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“First class...”

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Jun 29,2023
Minithumbup
By: 'George'
Jun 29,2023
0 people found
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Heather has always gone above and beyond in her advice. She is clearly very knowledgeable and we’d definitely recommend her....
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“Henry and Rae at the Putney branch...”

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Feb 09,2023
Minithumbup
Rae
By: 'Mr'
Feb 09,2023
0 people found
this helpful
Henry and Rae at the Putney branch of Chesterton's were magnificent. They were both friendly, genuine people totally focused on what they were doing. They were always up to date with my situation and made a point of keeping me up to date on developments. ...
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“Offer at asking price after 3 weeks...”

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Dec 01,2022
Minithumbup
Henry Moloney MNAEA
By: 'Christian'
Dec 01,2022
0 people found
this helpful
When Chestertons took on our property we had been on the market for almost a year with two other agencies (one online and one highstreet) with no luck. Chestertons had the property for a little over 3 weeks and on their second viewing received and offer ...
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“Dont use the Battersea Rise office, totally incompetent and cost me thousands pounds...”

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Oct 22,2021
Minithumbdown
By: 'sarah'
Oct 22,2021
0 people found
this helpful
This company namely at Battersea Rise office has recently sold a house of mine. The deal was exchange and completion would happen within 6 weeks. The buyer decided to change lender but on numerous occassions I was informed completion was not going to be delayed and ...
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“Avoid at all costs!...”

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Sep 07,2021
Minithumbdown
By: 'Andrew'
Sep 07,2021
0 people found
this helpful
The worst experience I have ever had interacting with any business, ever. The list of problems gets worse as you go down: I spent 6 months in the property and they were terrible as a management company, e.g. the heating system and bath were broken ...
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“We are extremely happy with Bradley specially......”

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Aug 17,2021
Minithumbdown
Bradley
By: 'Moitrayee'
Aug 17,2021
0 people found
this helpful
We are extremely happy with Bradley specially for being patient with us after we miscalculated our notice and would have lost this property. He ensured we get it and had that trust and faith in us which speaks volumes of how generous and kind he ...
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“Professionalism, support and cooperation...”

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Aug 16,2021
Minithumbup
Alex
By: 'Greg'
Aug 16,2021
0 people found
this helpful
I wanted to write to thank you for the support and cooperation. I really appreciate Neil and Alex professionalism and guidance during the purchase of my first home. It wasn't easy as we all thought on the beginning but you managed this well between both ...
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“I found a short term house for my client via ......”

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Aug 09,2021
Minithumbdown
By: 'yagmur'
Aug 09,2021
1 people found
this helpful
I found a short term house for my client via Chestertons -Hyde Park- by Mark and Stephanie. All was great at the beginning till the agreement. The customer paid the invoice amount and sent them the proof of payment. Since the customer made an international ...
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“Henry is one of the most personable and helpf......”

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Jul 26,2021
Minithumbup
Henry Moloney MNAEA
By: 'lyn'
Jul 26,2021
0 people found
this helpful
Henry is one of the most personable and helpful estate agents I've come across. He has a great knowledge of the local area and he picks up on exactly what you are looking for in your new home. A pleasure to view properties with....
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“I asked (by phone) Chestertons Islington Off......”

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Jul 13,2021
Minithumbup
Gee,
By: 'Alan'
Jul 13,2021
0 people found
this helpful
I asked (by phone) Chestertons Islington Office to help to find a new tenant for a flat on City Rd late on Friday 9th July. By Monday 12th July 12.00pm I had received two really excellent offers above expectation. I was very grateful for this ...
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“Terrible Scam Experience with Chestertons...”

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Jun 21,2021
Minithumbdown
justice
By: 'Nathalie'
Jun 21,2021
1 people found
this helpful
We had a terrible experience with Chestertons Property Management. They are extremely dishonest and have, in our situation, partnered with a building scammer, Panacea Marketing Limited (Lee Deakin). They took advantage of our trust and we lost as a result a large sum of money. ...
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“Truly the worst real estate I have ever dealt......”

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Jun 15,2021
Minithumbdown
By: 'A'
Jun 15,2021
0 people found
this helpful
Truly the worst real estate I have ever dealt with. The property managers are useless. They don't even convey messages onto the landlords so you have to constantly follow up. When you follow up they want you to add your issues to their portal that ...
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“Wish I searched them before signing with them......”

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Jun 09,2021
Minithumbdown
Julia
By: 'hedieh'
Jun 09,2021
1 people found
this helpful
Wish I searched them before signing with them! dishonest and unhelpful. they get you to sign and it's all down hill from there.! Avoid at all costs...
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“Henry @Chestertons East Sheen, first class service!...”

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Jun 02,2021
Minithumbdown
Henry Moloney MNAEA
By: 'Rowan'
Jun 02,2021
0 people found
this helpful
Had a great experience with Henry whilst on my property search and then subsequent purchase. Henry’s excellent local knowledge meant I considered area so had earlier ruled out. Throughout the purchase process Henry’s communication and support was first class. I wouldn’t hesitate ...
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“Henry had a plan and he saw it through till i......”

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Jun 02,2021
Minithumbup
Henry Moloney MNAEA
By: 'N'
Jun 02,2021
0 people found
this helpful
Henry had a plan and he saw it through till it was sold. We are very happy with the result, well done Henry and the team at Chestertons...
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“Henry has been amazing!...”

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Jun 02,2021
Minithumbup
Henry Moloney MNAEA
By: 'nando'
Jun 02,2021
0 people found
this helpful
Henry has been amazing! He went above and beyond to help us with viewings and the negotiations. He is a credit to the company and can't recommend him enough. Paula & Fernando...
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“Just had an amazing experience. We sold our f......”

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Jun 01,2021
Minithumbup
Natasha
By: 'Lisa'
Jun 01,2021
0 people found
this helpful
Just had an amazing experience. We sold our flat through Chestertons Kew after only two weeks even though we had had it in the market for around 6?months with no progress. We also purchased our new home with them. They were very professional and great ...
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“Chestertons are by far the worst...”

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Jun 01,2021
Minithumbdown
By: 'Michele Angelo Caruso'
Jun 01,2021
2 people found
this helpful
Chestertons are by far the worst lettings agency in London. I used them for 4 years to let my property and it was not an enjoyable time. When they found me a tenant for my property I was excited, the offer was lower than I wanted ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

The Royal Institution of Chartered Surveyors requires that there is a written complaints procedure
which is set out below.
At Chesterton Humberts, we endeavour to provide the highest levels of service. We do however
recognise that on occasions things do not go according to plan and in such instances we operate an
in house complaints procedure so that our clients may inform us of any issues they have experienced.
1. Please contact in writing with a summary of your complaint:
Complaints Handling Officer
Chesterton Humberts
3rd floor Connaught House
1-3 Mount Street
London
W1K 3NB
2. We will acknowledge receipt of your written complaint within 3 working days, and advise you
who will be investigating your complaint.
3. Within a further 21 days the above person will write to you to inform you of the outcome of the
investigation into your complaint and to let you know what (if any) actions have been or will be
taken. If a longer period is required to consider your complaint you will be notified in writing
with a revised timescale.
4. If the complaint has not been resolved to your satisfaction, we agree to the referral of you
complaint to
The Property Ombudsman
Milford House
43-55 Milford Street
Salisbury
WILTS, SP1 2BP
Please note that this must be done within six months of Chesterton Humberts final viewpoint
letter.
5. For business clients we will agree a referral of the complaint by mediation with you in
accordance with the Neutral Evaluation Procedure for Surveying Disputes (IDRS). If mediation
should fail then the case will be referred for formal Arbitration and the Arbitrator’s fees will be payable as directed by the Arbitrator at his/her discretion.
Last updated at 5:11 PM 11/11/2016 by Chris Firth

Awards won by Chestertons

Regional Awards won by Chestertons

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