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We are a multi-disciplinary property business covering Residential Sales & Lettings, International, Rural and Commercial with 60 offices nationally and international offices in Europe, Asia, Austr Read full description...We are a multi-disciplinary property business covering Residential Sales & Lettings, International, Rural and Commercial with 60 offices nationally and international offices in Europe, Asia, Australasia, Africa and the Middle East.
 
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Properties for sale
Properties for rent
Jan 19,2017
Minithumbup
By:
Jan 19,2017
0 people found
this helpful
Matthew as really helpful in getting a flat sorted - he replied quickly to any questions and made sure the the whole process was smooth. Definitely recommend!...
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Dec 23,2016
Minithumbup
By:
Dec 23,2016
0 people found
this helpful
Chesterton's agent, Ms Pippa Dougall, was very helpful and supportive to us as we went through the purchase of our Kensington flat. Pippa helped with the price negotiations, which concluded quickly and satisfactorly to both sides due to her quick and professional communication with both parties. Pippa also helped a lot with pushing the solicitors on both sides to move the conveyancing process forward in a timely manner. We owe our successful purchase to Pippa's professional and competent managem...
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Dec 23,2016
Minithumbup
By:
Dec 23,2016
0 people found
this helpful
Umed Sharifi was a great agent, scrupulously professional throughout the process, who helped me bring the transaction to a quick and efficient close, despite acting at all times in the interests of his client, the seller. Friendly and good guy. Recommended!...
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Comment on agent fees
N/a as was the buyer.
Was this helpful? Yes
Dec 18,2016
Minithumbup
By:
Dec 18,2016
0 people found
this helpful
Chestertons Hampstead sold my apartment a few months ago. The service provided was excellent. After an informative meeting with Sam Gould Sabatino kept all parties fully informed throughout the process in a very friendly and positive way. I would certainly recommend this Agency....
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Comment on agent fees
Slightly higher than other agencies but this was more than compensated by the service provided.
Was this helpful? Yes
Dec 18,2016
Minithumbup
By:
Dec 18,2016
0 people found
this helpful
I am currently in the process of renting an apartment and have found Kyle and Alex to be extremely understanding of my situation and courteous. I'm extremely satisfied with my rental compared to my experience with another local agent....
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Comment on agent fees
Chesterton's fees are in line with other agents locally and not inflated.
Was this helpful? Yes
Dec 16,2016
Minithumbup
By:
Dec 16,2016
0 people found
this helpful
We changed to Chestertons from another agency and were pleased that we did. They were proactive and we received the first bid a week after viewings commenced. The result of Brexit referendum slowed things down and they tried to keep us updated regularly with their views. However there were a few minor hiccups- delay in for sale board being put up, lack of notification re change of the sales person allocated to our property. But all in all we achieved the result- sold the property in a difficult ...
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Comment on agent fees
Fees are about average based on several quotes we received.
Was this helpful? Yes
Dec 16,2016
Minithumbup
By:
Dec 16,2016
0 people found
this helpful
Very professional service, quick to respond and honest with very valid information when require. Sam as a manager was always at hand if there were any issues....
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Comment on agent fees
Good
Was this helpful? Yes
Dec 16,2016
Minithumbup
By:
Dec 16,2016
0 people found
this helpful
Jessica is professional, friendly, hard working with great communication skills. She has excellent local knowledge and is always happy to help where she can. As an independent buying agent I work with agents on a daily basis and it was a real pleasure to work with Jess. Thank you for all your efforts!...
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Comment on agent fees
N/A
Was this helpful? Yes
Dec 10,2016
Minithumbup
By:
Dec 10,2016
0 people found
this helpful
Rod and Tushar marketed our flat very professionally and found a buyer within 6 weeks in a very uncertain post Brexit environment. Subsequently they conducted the all important post-agreement STC exchanges between the parties in a straightforward way thus resulting in a successful conclusion. They also assisted with HMRC issues which have become more relevant over the last 2 years for BTL investors. All in all we would have no hesitation in recommending this agency....
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Comment on agent fees
Fees are reasonable
Was this helpful? Yes
Dec 08,2016
Minithumbup
By:
Dec 08,2016
0 people found
this helpful
Sarah was extremely helpful in that she was very hard working, always keeping in contact with me and was very thorough. I would defiantly recommend her or get her help if i was to sell again....
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Comment on agent fees
Good
Was this helpful? Yes
Dec 08,2016
Minithumbup
By:
Dec 08,2016
0 people found
this helpful
I am very satisfied with the service i received in Chestertons Sheen. Staff are Very professional, friendly & helpful. Special thanks to Stephen O'Connell for all his hard works in finding tenants in short period of time & all his follow up advise all the way until the completion. Also many thanks to Sarah Roy & Alex Okemefune for their part in seeing the letting through smoothly. They all go that extra mile that makes it worth recommending this branch to all friends & family....
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Comment on agent fees
Good
Was this helpful? Yes
Dec 04,2016
Minithumbup
By:
Dec 04,2016
0 people found
this helpful
Excellent all around start to finish, very impressed to have had the sale all go through so quickly - from finding buyer to completing in under 2 months! Great stuff thanks again :)...
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Comment on agent fees
Very reasonable
Was this helpful? Yes
Dec 02,2016
Minithumbup
By:
Dec 02,2016
0 people found
this helpful
This branch was recommended by a satisfied client. Camillo and Matthew have come up trumps for me too despite our apartment competing against all the newbuilds on Nine Elms and being just before Christmas. They've answered questions, made recommendations, and generally been encouraging. Thanks guys, we'd use you again....
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Comment on agent fees
The fees were reasonable, especially after previously using Foxtons!
Was this helpful? Yes
Dec 02,2016
Minithumbup
By:
Dec 02,2016
0 people found
this helpful
Umed Sharifi has always been so accommodating and patient and quick to respond and pleasure to deal with. Thank you :)...
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Dec 01,2016
Minithumbup
By:
Dec 01,2016
0 people found
this helpful
Very responsive helpful and efficient. Was able to find potential buyers very quickly. Was able to help out with issues to speed up the exchange of contract....
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Comment on agent fees
The normal commercial rate was charged. No preferential treatment.
Was this helpful? Yes
Dec 01,2016
Minithumbdown
By:
Dec 01,2016
0 people found
this helpful
Bad bad bad service. Will not recommend them. A bit amateurish and lazy. Lack of communication and drive. I thinks they just wait for a bit from Right Move otherwise they aren't bothered....
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Nov 29,2016
Minithumbup
By:
Nov 29,2016
0 people found
this helpful
Nikki and Leigh were very professional and helpful all throughout the process of marketing and finding a tenant for my house. Furthermore, they continued helping me on various issues after my house was rented out, especially Nikki who spent a great deal of time supporting me and ensuring I had a best advice on some of the more difficult issues, even though Chestertons were not managing agent. I am very thankful to them and I highly recommend them....
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Comment on agent fees
Very good and great value for money.
Was this helpful? Yes
Nov 29,2016
Minithumbup
By:
Nov 29,2016
0 people found
this helpful
We have just had our offer accepted on a property marketed by Chestertons. We had a few hiccups at first trying to get the best deal, as the purchase was through our company and not quite as straightforward as a personal one. Lucy Foskett the agent assigned to the property was extremely helpful and supportive - even when things weren't looking very positive for us. However, through her careful management of the situation between ourselves and the vendor, both parties were happy in the end thanks...
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Nov 29,2016
Minithumbup
By:
Nov 29,2016
0 people found
this helpful
I have not dealt directly with the agents outside of the estate agent I dealt with but I would like to commend Oliver on his extremely friendly and professional service, it's a shame that the house wasn't quite big enough as I really would have like to proceed with an offer. Most of the time estate agents are full of nonsense and they tend to be infuriatingly pushy spouting the usual monotonous rhetoric that people can see through, however Oliver's service and delivery of language was direct and...
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Comment on agent fees
NA
Was this helpful? Yes
Nov 26,2016
Minithumbup
By:
Nov 26,2016
0 people found
this helpful
As as building contractor in the area, I can think of none other then the rental department at Chesterton to quickly take off the property after being newly refurbished. I have worked well with Tabrez and the team for over 8 years and can't recommend them enough to property owners....
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Nov 24,2016
Minithumbup
By:
Nov 24,2016
0 people found
this helpful
I found the staff at the Hyde Park office efficient, reliable and pleasant. Dylan and Carlos are quick to act as needed. They know the market and are keen to follow a sale through to a satisfactory conclusion....
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Comment on agent fees
Reasonable
Was this helpful? Yes
Nov 22,2016
Minithumbup
By:
Nov 22,2016
0 people found
this helpful
Jess was really helpful with a sale that wasn't the easiest sale. I lost trust in the buyer and Jess kept me hanging in. The only reason that this is a 4 and not 5 star review is that it took a couple of weeks to get the correct sales memo out, which was when Jess was on holiday so this wasn't related to Jess in any way....
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Comment on agent fees
Fair
Was this helpful? Yes
Nov 21,2016
Minithumbup
By:
Nov 21,2016
0 people found
this helpful
House sale handled very professionally from the start. House was under offer within ten days of being put on the market. Communication during the exchange period was second to none....
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Comment on agent fees
Blow is softened by giving Avios points!
Was this helpful? Yes
Nov 14,2016
Minithumbup
By:
Nov 14,2016
0 people found
this helpful
Jessica did an excellent job when I purchased this property. It was a property no other agent showed me. She was quick and efficient in negotiations and communicated well, whilst giving feedback when necessary. She also helped drive along the deal so that I could move into it quickly....
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Comment on agent fees
n/a
Was this helpful? Yes
Nov 12,2016
Minithumbup
By:
Nov 12,2016
0 people found
this helpful
Chestertons took on finding a tenant at a difficult time in the rental calender. Not only did they find me a couple who offered asking price, but Jessica Sweeney negotiated on my behalf a more suitable move in date. Jessica listened to my request, and with great skill achieved a very satisfactory conclusion. I am again delighted with the service I have received, and would have no hesitation in recommending Chestertons. A job well done and Jessica deserves a lot of credit. Thank you....
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Comment on agent fees
You get what you pay for? If you are looking for the best, go to Chestertons.
Was this helpful? Yes
Nov 02,2016
Minithumbup
By:
Nov 02,2016
0 people found
this helpful
Matthew initially took on the sale then Jessica took over as the sale was prolonged. They were both extremely professional and helpful to the extent that I don't think the sale would have gone through without Jessica's support on both parties. I would, and have, recommended Chestertons Battersea to several people now and would like to add my appreciation to Jessica for all her hard work. Really grateful and appreciate the extra mile she went for us. Thank you....
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Comment on agent fees
For the service provided, excellent.
Was this helpful? Yes
Oct 31,2016
Minithumbup
By:
Oct 31,2016
0 people found
this helpful
Chris and his team acted for us on the sale of a property which we had owned for many years. Chris prepared a well-researched and thoughtful valuation analysis based on precedent transactions and his extensive knowledge of the SW15 property market. He found us a high quality, committed buyer as soon as the house went onto the market. The house had a historical issue which meant that the sale was not 100% straightforward, but Chris managed the process in a thoughtful and practical manner and w...
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Comment on agent fees
Fees around the expected level and happy to pay given the good service and positive outcome to the process
Was this helpful? Yes
Oct 27,2016
Minithumbup
By:
Oct 27,2016
0 people found
this helpful
After an initial informative meeting with Sam Gould, Sabatino energetically kept all parties involved in a very positive, professional and pleasant manner providing an excellent service throughout the sale of my property....
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Comment on agent fees
competitive
Was this helpful? Yes
Oct 27,2016
Minithumbup
By:
Oct 27,2016
0 people found
this helpful
I contacted Chestertons to look for a flat for a long term rent for me and my family and I have been very well attended by Mrs Ashleigh Walker, Negotiator, who helped me to find exactly what I was looking for with professionalism and kindness. advisable Max...
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Comment on agent fees
Good
Was this helpful? Yes
Oct 20,2016
Minithumbup
By:
Oct 20,2016
0 people found
this helpful
I have rented two flats from through this branch and have had excellent experiences, both in the search process and with respect to the management of the property. They have been very responsive and very helpful....
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Was this helpful? Yes

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Review statistics

From Landlords From Tenants From Vendors From Buyers Other
21 2 25 19 54 0 38 1 4 6

Job vacancies

Please see a list of jobs available

Agent Fees

Sales sole agency - 2% + vat
Sales multiple agency - 3% + vat
Lettings + Rent Collection Service - 11% + vat
Lettings + Full Management Service - 17% + vat
Renewals - 10% + vat
Last updated at 5:11 PM 11/11/2016 by Chris Firth

Complaints Procedure

The Royal Institution of Chartered Surveyors requires that there is a written complaints procedure
which is set out below.
At Chesterton Humberts, we endeavour to provide the highest levels of service. We do however
recognise that on occasions things do not go according to plan and in such instances we operate an
in house complaints procedure so that our clients may inform us of any issues they have experienced.
1. Please contact in writing with a summary of your complaint:
Complaints Handling Officer
Chesterton Humberts
3rd floor Connaught House
1-3 Mount Street
London
W1K 3NB
2. We will acknowledge receipt of your written complaint within 3 working days, and advise you
who will be investigating your complaint.
3. Within a further 21 days the above person will write to you to inform you of the outcome of the
investigation into your complaint and to let you know what (if any) actions have been or will be
taken. If a longer period is required to consider your complaint you will be notified in writing
with a revised timescale.
4. If the complaint has not been resolved to your satisfaction, we agree to the referral of you
complaint to
The Property Ombudsman
Milford House
43-55 Milford Street
Salisbury
WILTS, SP1 2BP
Please note that this must be done within six months of Chesterton Humberts final viewpoint
letter.
5. For business clients we will agree a referral of the complaint by mediation with you in
accordance with the Neutral Evaluation Procedure for Surveying Disputes (IDRS). If mediation
should fail then the case will be referred for formal Arbitration and the ArbitratorҀ™s fees will be payable as directed by the Arbitrator at his/her discretion.
Last updated at 5:11 PM 11/11/2016 by Chris Firth

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