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We are a multi-disciplinary property business covering Residential Sales & Lettings, International, Rural and Commercial with 60 offices nationally and international offices in Europe, Asia, Austr Read full description...We are a multi-disciplinary property business covering Residential Sales & Lettings, International, Rural and Commercial with 60 offices nationally and international offices in Europe, Asia, Australasia, Africa and the Middle East.
 
Website not available Properties for sale
Properties for rent
Sep 20,2017
Minithumbup
Matthew Gwyer
Camillo Degregorio
By: 'Juan'
Sep 20,2017
0 people found
this helpful
Matthew did an excellent job closing the deal quickly and effectively. Afterwards he competently managed the rest of the process and was always available to answer any queries that we had....
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Was this helpful? Yes
Sep 16,2017
Minithumbup
By: 'Isabel'
Sep 16,2017
0 people found
this helpful
Very satisfied by Manuel who was professional, efficient and patient to answer our different requests during and even after the conclusion of the contract. We highly recommend!...
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Was this helpful? Yes
Sep 14,2017
Minithumbup
Chris Firth
Amy Reynolds
By: 'Vanessa Heath'
Sep 14,2017
0 people found
this helpful
Chris, Amy and Dominic from Chesterton's made our house sale as stress free as it possibly could have been. Chris & Amy were honest, realistic and accurate in assessing our sale price. The Chesterton's strategy works, and in the first week of marketing our house was flooded with viewings. All viewings were managed professionally and with consideration of our young family. One of the best things we found with Chestertons was the network of agents. Approximately 20 Chestertons agent...
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Comment on agent fees
Fair market fees.
Was this helpful? Yes
Sep 08,2017
Minithumbup
By: 'Toby B'
Sep 08,2017
0 people found
this helpful
Chesterton's did a great job selling my flat after an unsuccessful year of trying with another estate agent. They were friendly and professional and I'm glad I made the decision to switch....
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Comment on agent fees
A little higher than average
Was this helpful? Yes
Sep 08,2017
Minithumbup
Camillo Degregorio
Matthew Gwyer
By: 'David'
Sep 08,2017
0 people found
this helpful
Both Camillo and Matthew were conspicuously helpful and responded to all queries with great speed. They negotiated various 'extras' with the landlord efficiently and fairly....
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Was this helpful? Yes
Sep 06,2017
Minithumbup
Heather Phillip-St Louis
By: 'Zoe'
Sep 06,2017
0 people found
this helpful
Heather of Chestertons was very professional, friendly and a pleasure to deal with during the rental process. She answered any queries efficiently and I felt that she really cared about both my, and my landlord's requirements. Heather even contacted me on her day off while she was travelling and went above and beyond expectations. Having had lots of experience with agents in the past I rate Heather very highly and therefore would be very happy to contact her and Chesterton's again in the futur...
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Comment on agent fees
I have no issues with any fees.
Was this helpful? Yes
Aug 30,2017
Minithumbdown
By: 'Unhappy Customer'
Aug 30,2017
1 people found
this helpful
Terrible service. Inaccurate advice given, emails not answered, they appear to care only about their commission with no thought for Landlord. Totally unprofessional, will never use them again....
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Comment on agent fees
average
Was this helpful? Yes
Aug 19,2017
Minithumbup
Chris Firth
Daniel Mitchell
By: 'Dr GM Duthie'
Aug 19,2017
0 people found
this helpful
Chris Firth and his colleague Daniel Mitchell acted for me on the sale of my property. From his first description of my home, it was clear that Chris saw the potential, the special design the house and what was important in the current unsettled market to sell it. As a result of his analyse several offers were made and the property sold very quickly. Chris and Daniel, throughout the sales procedure, showed a duty of care which I had not expected from an estate agent, yet in doing this they stil...
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Comment on agent fees
As good as one would get in these times
Was this helpful? Yes
Aug 10,2017
Minithumbup
By: 'Helen'
Aug 10,2017
0 people found
this helpful
Thanks to the team at Putney, excellent job. Sound advice and help all along the process. Bought and sold my London flat with them!...
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Comment on agent fees
Reasonable
Was this helpful? Yes
Aug 08,2017
Minithumbup
By: 'Christiana'
Aug 08,2017
0 people found
this helpful
She was extremely friendly and professional. Very helpful and efficient. I will for sure recommend Heather to my friends. Thank you so much for your great work...
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Comment on agent fees
good
Was this helpful? Yes
Jul 29,2017
Minithumbup
Heather Phillip-St Louis
By: 'Naomi Hobbs'
Jul 29,2017
0 people found
this helpful
Heather was extremely responsive, understood my needs straight away, was very straightforward and easy to deal with. Knows the market very well and clearly has access to properties in the area that others don't have first call on. Follow up was excellent and handover to the tenancy administration part of the process was seamless. Very pleased and i'm delighted with my property....
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Was this helpful? Yes
Jul 24,2017
Minithumbup
Ed Rice
By: 'Nicole'
Jul 24,2017
0 people found
this helpful
Through my dealings with other local letting agents I found Ed defied expectations. He was always professional, extremely helpful and obliging, reliable and went the extra mile with his customer service. Nothing was too much and he made the whole rental procedure much simpler than I had expected. I would not hesitate at all to recommend Ed to other people as a letting agent in Barnes, I know he wouldn't disappoint but would instead impress. Ed was an absolute pleasure to deal with....
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Comment on agent fees
Agent's fees were in line with expectations.
Was this helpful? Yes
Jul 20,2017
Minithumbup
Stav Nicola
Stav Nicola
By: 'A happy person'
Jul 20,2017
0 people found
this helpful
A great experience with chestertons. Stav has been really helpful. He's always on time. Thank you very much Stav!...
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Was this helpful? Yes
Jul 14,2017
Minithumbup
Heather Phillip-St Louis
By: 'Hattie H'
Jul 14,2017
0 people found
this helpful
Heather was great in helping us find our new flat and quickly! There was alot of clear communication and helpful information given a every stage. There were no issues with securing our property, and negotiation was great! Would definitely recommend, and use again....
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Was this helpful? Yes
Jun 27,2017
Minithumbdown
Victor vuillier
By: 'Asma'
Jun 27,2017
5 people found
this helpful
This was the worst experience I ever had. They are so incredibly slow in getting anything done for YOU but for themselves you have to pay ASAP. I was ready to sign an agreement over 20,000 per month for 2 years.. and they took my deposit sooo soon its like they couldnt wait for it. They said it would secure the property. To my disappointment the property remained unsecured on the market. They did not deliver anything on time. They remained advertising the property. They basically lied to m...
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Was this helpful? Yes
Jun 23,2017
Minithumbup
John Nightingale
Emma Wilbourne
By: 'Luff vf'
Jun 23,2017
1 people found
this helpful
A no nonsense family of dedicated professionals ready to go the extra mile to help you. Ethical and efficient. Rare....
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Comment on agent fees
S
Was this helpful? Yes
Jun 21,2017
Minithumbup
jack Stone
By: 'Dee'
Jun 21,2017
0 people found
this helpful
Jack was very helpful and attentive throughout the whole process of our house purchase. He ensured that all parties were in communication with each other so that we were able to exchange within 28 days of our solicitor receiving the draft contract. This was the most stress free and straightforward purchase of a property we have ever undertaken over the last 35 years, mainly due to Jack....
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Was this helpful? Yes
Jun 19,2017
Minithumbdown
Stav Nicola
By: 'Peter Steward'
Jun 19,2017
3 people found
this helpful
Very unprofessional. The Agent couldn't provide any information on the properties he was managing. He was unrealiable, he responded after 10 days to my queries. Also very arogant, rude, and passive....
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Comment on agent fees
Too overpriced for his terrible service and behaviour.
Was this helpful? Yes
Jun 17,2017
Minithumbup
Camillo Degregorio
By: 'Ardeshir'
Jun 17,2017
0 people found
this helpful
Many thanks Camillo to you and your exceptionally friendly and professional team for a speedy and pain free service. First class service!...
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Was this helpful? Yes
Jun 15,2017
Minithumbup
Sai Shanmugam
By: 'Tareq'
Jun 15,2017
0 people found
this helpful
I bought a flat in Kensington on behalf of my father. My experience with Sai was phenomenal. In simple words, if it was not to Sai this deal wouldn't go through. He was responsive and available all the time, even out of office hours. He managed to find a solution to every problem, even when i thought this deal was never going to happen. He took care of everything, from my first flat viewing until the moment this deal was complete. I'd highly recommend Sai when looking for a flat in Kensington,...
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Was this helpful? Yes
Jun 12,2017
Minithumbup
Heather Phillip-St Louis
Catherine Sinnott
By: 'Notting Hill Girl'
Jun 12,2017
0 people found
this helpful
Heather is professional, helpful and always ready to give advice if needed. Most importantly she found me some very good tenants for my flat in Putney. Thanks Heather!...
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Comment on agent fees
Yes the fees are very reasonable.
Was this helpful? Yes
May 31,2017
Minithumbup
Chris Firth
By: 'David M'
May 31,2017
0 people found
this helpful
A pleasure to deal with - attentive from the start, and pro-active throughout the process. Despite a tough London market, Chris was always positive and confident that a sale would be achieved....
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Comment on agent fees
Competitive
Was this helpful? Yes
May 24,2017
Minithumbup
oliver Sison
By: 'Boudjemaa'
May 24,2017
0 people found
this helpful
Oliver was very professional, efficient and helpful. He made the process easy and straightforward as could be. He was very open and honest which really make us both me and my wife confortable to deal with him....
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Comment on agent fees
Fair
Was this helpful? Yes
May 13,2017
Minithumbup
By: 'Brigette B'
May 13,2017
0 people found
this helpful
The rental department have been so helpful. They found us a tenant within 24 hours. Carried out all the relevant checks and helped us arrange everything quickly and efficiently. Nothing seemed too much trouble....
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Comment on agent fees
Competitive fees
Was this helpful? Yes
May 10,2017
Minithumbup
oliver Sison
By: 'Simon, Noemi & Foster the dog'
May 10,2017
0 people found
this helpful
Oliver did a great job throughout the whole process - he picked up my call for the search and organized the viewing for the same day. He was very friendly, professional and very honest. He has made very easy to communicate with the landlords, even if they live in another country - especially as we had a very specific request as we have a dog. Dealing with Chestertons has been a refreshing change compared to our previous experiences. Thank you....
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Was this helpful? Yes
May 09,2017
Minithumbup
Heather Phillip-St Louis
By: 'Trudy'
May 09,2017
0 people found
this helpful
Heather was brilliant, I would definitely recommend her. She is extremely friendly, fair and warm. She kept me up to date on all developments and continues to support me now the tenants are in. Thank you Heather....
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Comment on agent fees
Fair
Was this helpful? Yes
May 09,2017
Minithumbup
Chris Firth
Catherine Sinnott
By: 'Janine'
May 09,2017
0 people found
this helpful
Chris on the Sales side and Catherine on the Lettings side are two of the most professional Estate Agents I have dealt with. Their knowledge of the market helped me make the right decision with my property without feeling any pressure. Both made me feel valued as a customer and I would not hesitate to recommend their services to friends and family....
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Comment on agent fees
Very fair for such a professional service.
Was this helpful? Yes
May 04,2017
Minithumbup
Lucy Foskett
James Turner
By: 'PATRICK'
May 04,2017
0 people found
this helpful
I decided to sale my flat,luckily with Chestertons just round the corner thought why not.,,and I was so right. I can only recommend them,they did make the whole process as easy as one can,proactive team, Jasper,James ,Lucy,the A team. It is never easy,sometimes stressful,disheartening,frustrating even but they handled the whole venture with care,personal support,advice . Of course one has to deal with so many things,visits,solicitors,paperwork but at each and every steps i could always count ...
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Comment on agent fees
Good
Was this helpful? Yes
Apr 28,2017
Minithumbup
Josh
David Featherstone
By: 'Sam Ferhang'
Apr 28,2017
0 people found
this helpful
To say that I was impressed with David and Josh would be an understatement, They have kept me updated on a regular basis , given me sound advise and I was treated like a person, unlike Foxtons for whom I was a cash cow or just a number. I made more money and got my asking price when we sold our flat in London. Living abroad and doing this is not easy but David was there with solutions and ways to get this whole think done within our time frame. On top of all this, he was a true Genteleman....
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Comment on agent fees
They were good
Was this helpful? Yes
Apr 25,2017
Minithumbdown
Gary Weatherill
Holly Tafurelli
By: 'Hajra Ashraf'
Apr 25,2017
1 people found
this helpful
Avoid Chestertons like the plague. Very unprofessional and unreliable. I had issues in the property throughout my tenancy and Chestertons did nothing to resolve the issue. They lost my keys at one time, took a year to repair the electrics and refused to resolve the damp issue. They are awful, cause you unnecessary stress and make me want to pull your hair out. Please please avoid Chestertons....
read full review
Comment on agent fees
Bad, charges were high and they did nothing to ease us into our tenancy.
Was this helpful? Yes

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Review statistics

From Landlords From Tenants From Vendors From Buyers Other
30 4 43 23 66 1 45 2 6 7

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Agent Fees

Sales sole agency - 2% + vat
Sales multiple agency - 3% + vat
Lettings + Rent Collection Service - 11% + vat
Lettings + Full Management Service - 17% + vat
Renewals - 10% + vat
Last updated at 5:11 PM 11/11/2016 by Chris Firth

Complaints Procedure

The Royal Institution of Chartered Surveyors requires that there is a written complaints procedure
which is set out below.
At Chesterton Humberts, we endeavour to provide the highest levels of service. We do however
recognise that on occasions things do not go according to plan and in such instances we operate an
in house complaints procedure so that our clients may inform us of any issues they have experienced.
1. Please contact in writing with a summary of your complaint:
Complaints Handling Officer
Chesterton Humberts
3rd floor Connaught House
1-3 Mount Street
London
W1K 3NB
2. We will acknowledge receipt of your written complaint within 3 working days, and advise you
who will be investigating your complaint.
3. Within a further 21 days the above person will write to you to inform you of the outcome of the
investigation into your complaint and to let you know what (if any) actions have been or will be
taken. If a longer period is required to consider your complaint you will be notified in writing
with a revised timescale.
4. If the complaint has not been resolved to your satisfaction, we agree to the referral of you
complaint to
The Property Ombudsman
Milford House
43-55 Milford Street
Salisbury
WILTS, SP1 2BP
Please note that this must be done within six months of Chesterton Humberts final viewpoint
letter.
5. For business clients we will agree a referral of the complaint by mediation with you in
accordance with the Neutral Evaluation Procedure for Surveying Disputes (IDRS). If mediation
should fail then the case will be referred for formal Arbitration and the Arbitratorรขย€ย™s fees will be payable as directed by the Arbitrator at his/her discretion.
Last updated at 5:11 PM 11/11/2016 by Chris Firth

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