• claim your profile
    Ashley Burgess
  • claim your profile
    Stav Nicola
  • claim your profile
    Alex Hensley
  • claim your profile
    John Nightingale
  • claim your profile
    Matthew Genders
  • claim your profile
    Maxwell Rhodes
  • upload your photo
    Kyle Bolger
  • claim your profile
    Alex Britez
  • upload your photo
    Paul Hammond
  • claim your profile
    luisa perry
  • claim your profile
    lui
  • claim your profile
    Emma Wilbourne
  • claim your profile
    Tim Phillips Charlotte Lomibao
  • claim your profile
    Krisztina Ambrus
  • upload your photo
    Carla Humberton
  • upload your photo
    Alex David Eady
  • claim your profile
    Gary Weatherill
  • claim your profile
    Mags O'Grady
  • claim your profile
    Whitney Beatson
  • claim your profile
    Manuela Conti Bellocchi
  • claim your profile
    Matt Johnson
  • claim your profile
    Alex Bourne
  • claim your profile
    Robert Oatley
  • Chris Firth
    Chris Firth
  • claim your profile
    Holly Tafurelli
We are a multi-disciplinary property business covering Residential Sales & Lettings, International, Rural and Commercial with 60 offices nationally and international offices in Europe, Asia, Austr Read full description...We are a multi-disciplinary property business covering Residential Sales & Lettings, International, Rural and Commercial with 60 offices nationally and international offices in Europe, Asia, Australasia, Africa and the Middle East.
Properties for sale
Properties for rent
Apr 28,2017
Minithumbup
Josh
David Featherstone
By:
Apr 28,2017
0 people found
this helpful
To say that I was impressed with David and Josh would be an understatement, They have kept me updated on a regular basis , given me sound advise and I was treated like a person, unlike Foxtons for whom I was a cash cow or just a number. I made more money and got my asking price when we sold our flat in London. Living abroad and doing this is not easy but David was there with solutions and ways to get this whole think done within our time frame. On top of all this, he was a true Genteleman....
read full review
Comment on agent fees
They were good
Was this helpful? Yes
Apr 25,2017
Minithumbdown
Gary Weatherill
Holly Tafurelli
By:
Apr 25,2017
0 people found
this helpful
Avoid Chestertons like the plague. Very unprofessional and unreliable. I had issues in the property throughout my tenancy and Chestertons did nothing to resolve the issue. They lost my keys at one time, took a year to repair the electrics and refused to resolve the damp issue. They are awful, cause you unnecessary stress and make me want to pull your hair out. Please please avoid Chestertons....
read full review
Comment on agent fees
Bad, charges were high and they did nothing to ease us into our tenancy.
Was this helpful? Yes
Apr 21,2017
Minithumbup
Matthew Gwyer
Camillo Degregorio
By:
Apr 21,2017
0 people found
this helpful
Great service from Matthew and Camillo. Tenants found quickly and all the paperwork done efficiently and to my specifications. Am happy to recommend this letting team....
read full review
Comment on agent fees
acceptable!
Was this helpful? Yes
Apr 21,2017
Minithumbup
Camillo Degregorio
Matthew Gwyer
By:
Apr 21,2017
0 people found
this helpful
Top quality service provided by a highly professional and friendly team ( Camillo, Matthew, Luke and Karen ) in the rental department. I have been pleasantly surprised by the efficiency and the quality of their work....
read full review
Was this helpful? Yes
Apr 16,2017
Minithumbup
John Nightingale
By:
Apr 16,2017
0 people found
this helpful
Excellent service. Without John's intervention the chain we were in would have fallen through but it didn't and we're really happy in our new home . Calm ,professional, polite and efficient Many thanks to you and the team...
read full review
Comment on agent fees
Good
Was this helpful? Yes
Apr 04,2017
Minithumbup
Alessandro savarese
By:
Apr 04,2017
0 people found
this helpful
Alessandro helped me to find my Apartment in Little Venice. I really enjoyed being advised by him. I had the feeling he was always advising me in a way which is right for me. He didnt come across pushy and showed me Apartments, which made sense for me and not the next best one which came on his desk...
read full review
Comment on agent fees
Good. as above
Was this helpful? Yes
Mar 28,2017
Minithumbup
Shanade Mcclelland
By:
Mar 28,2017
0 people found
this helpful
We don't live in London so trying to buy from a distance and learn about the area is really difficult without help. Shanade was so knowledgeable and her advice was sensible and useful. She was able to give us real insight into what constitutes value for money in the area and to steer us in the right direction for US rather than what suited the company's commission potential. I trusted her to show me properties which genuinely fitted our brief and she is warm, patient and friendly....
read full review
Was this helpful? Yes
Mar 28,2017
Minithumbdown
patricia british
By:
Mar 28,2017
0 people found
this helpful
Awful customer service. They are very slow to check references, they didn't explain everything properly and they were confuse with the paperwork because the employees didn't speak between each others. Bas experience. I do not recommend them at all....
read full review
Was this helpful? Yes
Mar 22,2017
Minithumbup
Chris Innes-Ker
By:
Mar 22,2017
0 people found
this helpful
My name is Paulo and I am writing this very brief email to compliment the great service I was given on Saturday 18th of March 2017 by Chris, the gentleman who showed us (myself and my mother) some of the apartments at the Pinto tower. Chris made us feel well looked after, welcome and in control through the whole experience. I have had many estate agents taking me to different houses and apartments before, but nothing like this. Therefore I simply wanted to thank Chris and share this example of ...
read full review
Was this helpful? Yes
Mar 22,2017
Minithumbup
Matthew Gwyer
By:
Mar 22,2017
0 people found
this helpful
Really superb service from Matt, always helpful and full of all the information one would hope to get when looking at property to rent - one a few good agents I have dealt with.... unfortunately didn't get to rent a flat with Matt but defiently one I would be happy to recommend....
read full review
Was this helpful? Yes
Mar 17,2017
Minithumbdown
David Featherstone
By:
Mar 17,2017
0 people found
this helpful
I recently sold a flat in Fulham. David has been a gentleman to work with and found a great buyer and facilitated a smooth, easy transaction. Easily contactable and available at any time, David helped to make this happen quickly and pain free. I hope to work with David and Chestertons again in the near future. Best wishes Maurice Esterkin...
read full review
Was this helpful? Yes
Mar 17,2017
Minithumbup
Maxwell Rhodes
By:
Mar 17,2017
0 people found
this helpful
Maxwell Rhodes who primarily dealt with the sale of my property was first class in every respect. His courteous and efficient manner instilled great confidence and whilst he deserves a special mention, I found all the staff at the Chestertons Battersea Rise office to be excellent and totally professional. I would have no hesitation in recommending Max and the team there to anyone and indeed, I would instruct them again in the future, should the opportunity arise....
read full review
Comment on agent fees
Good
Was this helpful? Yes
Mar 08,2017
Minithumbup
Alex Hensley
John Nightingale
By:
Mar 08,2017
0 people found
this helpful
Selling a home can be a very stressful experience but the professionalism and courtesy of Chesterton's staff made all the difference. I was impressed by their attention to detail and the degree to which I was kept informed as the process moved forward. I felt I could have every confidence in their handling of my property, a confidence which was justified in a successful conclusion!...
read full review
Comment on agent fees
I found the fee negotiation very fair and the fees paid were well justified.
Was this helpful? Yes
Mar 07,2017
Minithumbup
Matthew Genders
By:
Mar 07,2017
0 people found
this helpful
Matthew and the Chesterton's team conducted the very emotional process of selling my late brother's flat for his partner. Matthew was sensational in terms of support, understanding and attentiveness. Nothing was too much trouble in this difficult process. Cannot praise his professionalism and compassion highly enough. Would thoroughly recommend....
read full review
Comment on agent fees
Good - competitive
Was this helpful? Yes
Mar 03,2017
Minithumbup
Matthew Genders
By:
Mar 03,2017
0 people found
this helpful
We found Matthew Incredibly helpful, and with great attention to detail. We wanted to buy and complete in a very short space of time and he filled that criteria perfectly. Thank you....
read full review
Was this helpful? Yes
Mar 03,2017
Minithumbup
Heather Phillip-St Louis
By:
Mar 03,2017
0 people found
this helpful
We had an excellent experience with Heather throughout our time looking for a flat. We were efficiently shown some good, appropriate properties and when one was selected, the paperwork and documentation was explained and sent to us with minimum stress. Thank you for helping us find a great place to live!...
read full review
Was this helpful? Yes
Mar 01,2017
Minithumbup
Camillo Degregorio
Matthew Genders
By:
Mar 01,2017
0 people found
this helpful
Quick reply to the first email to contact. Very good disposition for the tour of the properties. Fast answer to the concerns, by mail or telephone....
read full review
Comment on agent fees
Sorry, I do not have previous reference experience in this country to compare.
Was this helpful? Yes
Feb 28,2017
Minithumbdown
By:
Feb 28,2017
0 people found
this helpful
If I could Lucy Foskett a zero I would. I'm quite experienced in working with estate agents either as a landlord, purchaser or tenant. My dealings with Lucy Foskett, as a purchaser, has been one of the worst. From the moment I showed interest in the property, her communication to me was either non-existent, bullying or rude. I believe a client should not have to put up with this unprofessionalism either side of the sales deal. Whatever her frustrations at the the slowness of getting the sale...
read full review
Comment on agent fees
N/A
Was this helpful? Yes
Feb 24,2017
Minithumbup
Danielle
By:
Feb 24,2017
0 people found
this helpful
Danielle is excellent at her job she communicated everything very well and was always willing to help. We would be happy to cooperate with Chestertons again....
read full review
Comment on agent fees
Very satisfied
Was this helpful? Yes
Feb 23,2017
Minithumbup
David Morgan
By:
Feb 23,2017
0 people found
this helpful
Excellent and extremely friendly and professional service made by David Morgan. He spends time with us before and after to find our dreams house and on the end we found it. We are very happy with the new house and all over the great service that Chestertons offer to us. David's service and delivery of language were direct and honest and people will respond to that and acknowledge it. I just wish more were like him....
read full review
Comment on agent fees
Agent's fees were acceptable
Was this helpful? Yes
Feb 22,2017
Minithumbup
Julia
By:
Feb 22,2017
0 people found
this helpful
Our experience with Julia was very brief, but we recognize her professionalism, and good attitude. She was very friendly and knowledgeable of the place, its contents, and the neighbourhood. We would definitely recommend her to friends....
read full review
Comment on agent fees
n/a
Was this helpful? Yes
Feb 22,2017
Minithumbup
James Turner
Lucy Foskett
By:
Feb 22,2017
0 people found
this helpful
I am very happy with my decision to sell my property through Chestertons. In particular, the initial advice from James Turner on pricing and how to stage the property was spot on and, following offer acceptance, Lucy Foskett was very helpful in driving the sale to completion. They also used their network of offices effectively to widen their pool of potential buyers. I would have no hesitation in using them again or recommending them to others....
read full review
Comment on agent fees
Fair
Was this helpful? Yes
Feb 16,2017
Minithumbup
Laura Reeve
By:
Feb 16,2017
0 people found
this helpful
Laura Reeve was a pleasure to deal with: firm-but-fair, politely persistent, no bullshit. Actually made some useful suggestions rather than useful agent blether....
read full review
Was this helpful? Yes
Feb 15,2017
Minithumbdown
By:
Feb 15,2017
2 people found
this helpful
If only I could put zero stars. The Management Department at Chestertons is simply woeful. There is no commitment to the block they manage, poor communication (if any) and leave residents with no hot water or heat. Massive service charges are that are in the main unsubstantiated and operate divide and rule - allowing residents to believe that they are the only ones with an issue. They take no responsibility for the issues even when clearly their fault. Unprofessional on all counts/...
read full review
Comment on agent fees
Far too high for the work they do.
Was this helpful? Yes
Feb 10,2017
Minithumbdown
Tabrez Subhan Farooq
By:
Feb 10,2017
0 people found
this helpful
Fantastic Honest Service. I am a landlord in London with a few years in the profession under my belt and have dealt with many an agent in the property sector. Chestertons assisted me with the letting of property nearby to their offices. Tabrez Farooq was the associate director that handled all our matters. He is absolutely exceptional. I can honestly say that I have never had a better experience and I have dealt with many agents. He has raised the bar to no end. Honest, reliable, diligent and ex...
read full review
Was this helpful? Yes
Feb 02,2017
Minithumbup
Chris Firth
By:
Feb 02,2017
0 people found
this helpful
We sold our house through Chestertons, Putney and our house was based in Wimbledon. This made not a jot of difference and I have to say that Chris and his team worked hard to sell our property. I cannot fault their professionalism, and service, throughout the whole process, which was not straightforward. If you need an estate agent, then we can't recommend them highly enough....
read full review
Was this helpful? Yes
Jan 30,2017
Minithumbup
Nikki Mention-Dennis
By:
Jan 30,2017
0 people found
this helpful
I have been working with Nikki for over two years now, she is Very helpful, listen to the client issue and come up with concrete solution,a really asset....
read full review
Comment on agent fees
OK
Was this helpful? Yes
Jan 27,2017
Minithumbup
Matthew Genders
By:
Jan 27,2017
0 people found
this helpful
Matthew handled my purchase of a property near Kew Bridge; an area I have always wanted to live in. I was thoroughly impressed by Matthews professionalism and thoughtful manner. He was organised and helpful too. I would recommend him to anyone who is out there looking for their next move on the property ladder...
read full review
Comment on agent fees
I think the fees are reasonable and competitive...Ideally I want fees to be zero, but obviously you cant expect people to do stuff for nothing.
Was this helpful? Yes
Jan 24,2017
Minithumbup
Julia
By:
Jan 24,2017
0 people found
this helpful
They have been very nice and helpful. Always available and patient to answer all my questions and doubts. I really appreciate their service...
read full review
Was this helpful? Yes
Jan 19,2017
Minithumbup
Matthew Gwyer
By:
Jan 19,2017
0 people found
this helpful
Matthew as really helpful in getting a flat sorted - he replied quickly to any questions and made sure the the whole process was smooth. Definitely recommend!...
read full review
Was this helpful? Yes

NAEA ARLA RICS ARMA TPOS TDS


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
25 3 32 21 59 1 43 2 6 7

Job vacancies

Please see a list of jobs available

Agent Fees

Sales sole agency - 2% + vat
Sales multiple agency - 3% + vat
Lettings + Rent Collection Service - 11% + vat
Lettings + Full Management Service - 17% + vat
Renewals - 10% + vat
Last updated at 5:11 PM 11/11/2016 by Chris Firth

Complaints Procedure

The Royal Institution of Chartered Surveyors requires that there is a written complaints procedure
which is set out below.
At Chesterton Humberts, we endeavour to provide the highest levels of service. We do however
recognise that on occasions things do not go according to plan and in such instances we operate an
in house complaints procedure so that our clients may inform us of any issues they have experienced.
1. Please contact in writing with a summary of your complaint:
Complaints Handling Officer
Chesterton Humberts
3rd floor Connaught House
1-3 Mount Street
London
W1K 3NB
2. We will acknowledge receipt of your written complaint within 3 working days, and advise you
who will be investigating your complaint.
3. Within a further 21 days the above person will write to you to inform you of the outcome of the
investigation into your complaint and to let you know what (if any) actions have been or will be
taken. If a longer period is required to consider your complaint you will be notified in writing
with a revised timescale.
4. If the complaint has not been resolved to your satisfaction, we agree to the referral of you
complaint to
The Property Ombudsman
Milford House
43-55 Milford Street
Salisbury
WILTS, SP1 2BP
Please note that this must be done within six months of Chesterton Humberts final viewpoint
letter.
5. For business clients we will agree a referral of the complaint by mediation with you in
accordance with the Neutral Evaluation Procedure for Surveying Disputes (IDRS). If mediation
should fail then the case will be referred for formal Arbitration and the ArbitratorҀ™s fees will be payable as directed by the Arbitrator at his/her discretion.
Last updated at 5:11 PM 11/11/2016 by Chris Firth

Firm rankings



Firm Widgets

My widgets

Barnes Village
133, Church Road, London SW13 9HR
(2)
Battersea
6 Battersea Rise, London SW11 1ED
(30)
Battersea Park
59 Battersea Bridge Road, London SW11 3AU
(22)
show all branches (33)
Camden and Primrosehill
99-101 Parkway,, London NW1 7PP
(1)
Canary Wharf
28 Harbour Exchange Square, London E14 9GE
(5)
Chelsea
60 Sloane Avenue, London SW3 3DD
(0)
Chiswick
155 Chiswick High Road, London W4 2DT
(9)
Covent Garden
196 Shaftesbury Avenue, London WC2H 8JF
(0)
East Sheen
254a Upper Richmond Road West, London SW14 8AG
(30)
Fulham
654 Fulham Road, London SW6 5RU
(5)
Fulham Munster Road
191 Munster Road, London SW6 6BY
(3)
Fulham Parsons Green
78 New Kings Road, London SW6 4LT
(2)
Greenwich
234 Trafalgar Road, London SE10 9ER
(1)
Hampstead
55-56 Hampstead High Street, London NW3 1QH
(4)
Hyde Park
40 Connaught Street, London W2 2AB
(11)
Islington Branch
327 - 329 Upper Street, London N1 2XQ
(7)
Kensington
116 Kensington High Street, London W8 7RW
(2)
Kensington Church Street
62 Kensington Church Street, London W8 4DB
(0)
Kentish Town
274 Kentish Town Road, London NW5 2AA
(1)
Kew
306 Sandycombe Road, Kew TW9 3NG
(2)
Knightsbridge and Belgravia
31 Lowndes Street, London SW1X 9HX
(2)
Little Venice
26 Clifton Road, London W9 1SX
(3)
Marylebone
56 Queen Anne Street, London W1G 8LA
(0)
Mayfair
47 South Audley Street, London W1K 2QA
(0)
North Barnes
192 Castelnau,, London SW13 9DH
(1)
Notting Hill
30 Ledbury Road, London W11 2AB
(0)
Putney
153 Upper Richmond Road, London SW15 2TX
(35)
Richmond
23a Friars Stile Road, Richmond TW10 6NH
(0)
St Johns Wood
122 St. Johns Wood High Street, London NW8 7SG
(0)
Tenterden
8 West Cross, Tenterden TN30 6JL
(0)
Tower Bridge
220 Tower Bridge Road, London SE1 2UP
(8)
Wandsworth
11 Huguenot Place, London SW18 2EN
(0)
Westminster and Pimlico
10 Gillingham Street, London SW1V 1HJ
(1)

Find the Best Agent to
Buy, Sell or Rent Property