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We are a multi-disciplinary property business covering Residential Sales & Lettings, International, Rural and Commercial with 60 offices nationally and international offices in Europe, Asia, Austr Read full description...We are a multi-disciplinary property business covering Residential Sales & Lettings, International, Rural and Commercial with 60 offices nationally and international offices in Europe, Asia, Australasia, Africa and the Middle East.
 
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Properties for rent
Jun 27,2017
Minithumbdown
Victor vuillier
By:
Jun 27,2017
0 people found
this helpful
This was the worst experience I ever had. They are so incredibly slow in getting anything done for YOU but for themselves you have to pay ASAP. I was ready to sign an agreement over 20,000 per month for 2 years.. and they took my deposit sooo soon its like they couldnt wait for it. They said it would secure the property. To my disappointment the property remained unsecured on the market. They did not deliver anything on time. They remained advertising the property. They basically lied to m...
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Was this helpful? Yes
Jun 23,2017
Minithumbup
John Nightingale
Emma Wilbourne
By:
Jun 23,2017
0 people found
this helpful
A no nonsense family of dedicated professionals ready to go the extra mile to help you. Ethical and efficient. Rare....
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Comment on agent fees
S
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Jun 21,2017
Minithumbup
jack Stone
By:
Jun 21,2017
0 people found
this helpful
Jack was very helpful and attentive throughout the whole process of our house purchase. He ensured that all parties were in communication with each other so that we were able to exchange within 28 days of our solicitor receiving the draft contract. This was the most stress free and straightforward purchase of a property we have ever undertaken over the last 35 years, mainly due to Jack....
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Jun 19,2017
Minithumbdown
Stav Nicola
By:
Jun 19,2017
1 people found
this helpful
Very unprofessional. The Agent couldn't provide any information on the properties he was managing. He was unrealiable, he responded after 10 days to my queries. Also very arogant, rude, and passive....
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Comment on agent fees
Too overpriced for his terrible service and behaviour.
Was this helpful? Yes
Jun 17,2017
Minithumbup
Camillo Degregorio
By:
Jun 17,2017
0 people found
this helpful
Many thanks Camillo to you and your exceptionally friendly and professional team for a speedy and pain free service. First class service!...
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Jun 15,2017
Minithumbup
Sai Shanmugam
By:
Jun 15,2017
0 people found
this helpful
I bought a flat in Kensington on behalf of my father. My experience with Sai was phenomenal. In simple words, if it was not to Sai this deal wouldn't go through. He was responsive and available all the time, even out of office hours. He managed to find a solution to every problem, even when i thought this deal was never going to happen. He took care of everything, from my first flat viewing until the moment this deal was complete. I'd highly recommend Sai when looking for a flat in Kensington,...
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Was this helpful? Yes
Jun 12,2017
Minithumbup
Heather Phillip-St Louis
Catherine Sinnott
By:
Jun 12,2017
0 people found
this helpful
Heather is professional, helpful and always ready to give advice if needed. Most importantly she found me some very good tenants for my flat in Putney. Thanks Heather!...
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Comment on agent fees
Yes the fees are very reasonable.
Was this helpful? Yes
May 31,2017
Minithumbup
Chris Firth
By:
May 31,2017
0 people found
this helpful
A pleasure to deal with - attentive from the start, and pro-active throughout the process. Despite a tough London market, Chris was always positive and confident that a sale would be achieved....
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Comment on agent fees
Competitive
Was this helpful? Yes
May 24,2017
Minithumbup
oliver Sison
By:
May 24,2017
0 people found
this helpful
Oliver was very professional, efficient and helpful. He made the process easy and straightforward as could be. He was very open and honest which really make us both me and my wife confortable to deal with him....
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Comment on agent fees
Fair
Was this helpful? Yes
May 13,2017
Minithumbup
By:
May 13,2017
0 people found
this helpful
The rental department have been so helpful. They found us a tenant within 24 hours. Carried out all the relevant checks and helped us arrange everything quickly and efficiently. Nothing seemed too much trouble....
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Comment on agent fees
Competitive fees
Was this helpful? Yes
May 10,2017
Minithumbup
oliver Sison
By:
May 10,2017
0 people found
this helpful
Oliver did a great job throughout the whole process - he picked up my call for the search and organized the viewing for the same day. He was very friendly, professional and very honest. He has made very easy to communicate with the landlords, even if they live in another country - especially as we had a very specific request as we have a dog. Dealing with Chestertons has been a refreshing change compared to our previous experiences. Thank you....
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Was this helpful? Yes
May 09,2017
Minithumbup
Heather Phillip-St Louis
By:
May 09,2017
0 people found
this helpful
Heather was brilliant, I would definitely recommend her. She is extremely friendly, fair and warm. She kept me up to date on all developments and continues to support me now the tenants are in. Thank you Heather....
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Comment on agent fees
Fair
Was this helpful? Yes
May 09,2017
Minithumbup
Chris Firth
Catherine Sinnott
By:
May 09,2017
0 people found
this helpful
Chris on the Sales side and Catherine on the Lettings side are two of the most professional Estate Agents I have dealt with. Their knowledge of the market helped me make the right decision with my property without feeling any pressure. Both made me feel valued as a customer and I would not hesitate to recommend their services to friends and family....
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Comment on agent fees
Very fair for such a professional service.
Was this helpful? Yes
May 04,2017
Minithumbup
Lucy Foskett
James Turner
By:
May 04,2017
0 people found
this helpful
I decided to sale my flat,luckily with Chestertons just round the corner thought why not.,,and I was so right. I can only recommend them,they did make the whole process as easy as one can,proactive team, Jasper,James ,Lucy,the A team. It is never easy,sometimes stressful,disheartening,frustrating even but they handled the whole venture with care,personal support,advice . Of course one has to deal with so many things,visits,solicitors,paperwork but at each and every steps i could always count ...
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Comment on agent fees
Good
Was this helpful? Yes
Apr 28,2017
Minithumbup
Josh
David Featherstone
By:
Apr 28,2017
0 people found
this helpful
To say that I was impressed with David and Josh would be an understatement, They have kept me updated on a regular basis , given me sound advise and I was treated like a person, unlike Foxtons for whom I was a cash cow or just a number. I made more money and got my asking price when we sold our flat in London. Living abroad and doing this is not easy but David was there with solutions and ways to get this whole think done within our time frame. On top of all this, he was a true Genteleman....
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Comment on agent fees
They were good
Was this helpful? Yes
Apr 25,2017
Minithumbdown
Gary Weatherill
Holly Tafurelli
By:
Apr 25,2017
0 people found
this helpful
Avoid Chestertons like the plague. Very unprofessional and unreliable. I had issues in the property throughout my tenancy and Chestertons did nothing to resolve the issue. They lost my keys at one time, took a year to repair the electrics and refused to resolve the damp issue. They are awful, cause you unnecessary stress and make me want to pull your hair out. Please please avoid Chestertons....
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Comment on agent fees
Bad, charges were high and they did nothing to ease us into our tenancy.
Was this helpful? Yes
Apr 21,2017
Minithumbup
Matthew Gwyer
Camillo Degregorio
By:
Apr 21,2017
0 people found
this helpful
Great service from Matthew and Camillo. Tenants found quickly and all the paperwork done efficiently and to my specifications. Am happy to recommend this letting team....
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Comment on agent fees
acceptable!
Was this helpful? Yes
Apr 21,2017
Minithumbup
Camillo Degregorio
Matthew Gwyer
By:
Apr 21,2017
0 people found
this helpful
Top quality service provided by a highly professional and friendly team ( Camillo, Matthew, Luke and Karen ) in the rental department. I have been pleasantly surprised by the efficiency and the quality of their work....
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Was this helpful? Yes
Apr 16,2017
Minithumbup
John Nightingale
By:
Apr 16,2017
0 people found
this helpful
Excellent service. Without John's intervention the chain we were in would have fallen through but it didn't and we're really happy in our new home . Calm ,professional, polite and efficient Many thanks to you and the team...
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Comment on agent fees
Good
Was this helpful? Yes
Apr 04,2017
Minithumbup
Alessandro savarese
By:
Apr 04,2017
0 people found
this helpful
Alessandro helped me to find my Apartment in Little Venice. I really enjoyed being advised by him. I had the feeling he was always advising me in a way which is right for me. He didnt come across pushy and showed me Apartments, which made sense for me and not the next best one which came on his desk...
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Comment on agent fees
Good. as above
Was this helpful? Yes
Mar 28,2017
Minithumbup
Shanade Mcclelland
By:
Mar 28,2017
0 people found
this helpful
We don't live in London so trying to buy from a distance and learn about the area is really difficult without help. Shanade was so knowledgeable and her advice was sensible and useful. She was able to give us real insight into what constitutes value for money in the area and to steer us in the right direction for US rather than what suited the company's commission potential. I trusted her to show me properties which genuinely fitted our brief and she is warm, patient and friendly....
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Was this helpful? Yes
Mar 28,2017
Minithumbdown
patricia british
By:
Mar 28,2017
0 people found
this helpful
Awful customer service. They are very slow to check references, they didn't explain everything properly and they were confuse with the paperwork because the employees didn't speak between each others. Bas experience. I do not recommend them at all....
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Was this helpful? Yes
Mar 22,2017
Minithumbup
Chris Innes-Ker
By:
Mar 22,2017
0 people found
this helpful
My name is Paulo and I am writing this very brief email to compliment the great service I was given on Saturday 18th of March 2017 by Chris, the gentleman who showed us (myself and my mother) some of the apartments at the Pinto tower. Chris made us feel well looked after, welcome and in control through the whole experience. I have had many estate agents taking me to different houses and apartments before, but nothing like this. Therefore I simply wanted to thank Chris and share this example of ...
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Was this helpful? Yes
Mar 22,2017
Minithumbup
Matthew Gwyer
By:
Mar 22,2017
0 people found
this helpful
Really superb service from Matt, always helpful and full of all the information one would hope to get when looking at property to rent - one a few good agents I have dealt with.... unfortunately didn't get to rent a flat with Matt but defiently one I would be happy to recommend....
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Was this helpful? Yes
Mar 17,2017
Minithumbdown
David Featherstone
By:
Mar 17,2017
0 people found
this helpful
I recently sold a flat in Fulham. David has been a gentleman to work with and found a great buyer and facilitated a smooth, easy transaction. Easily contactable and available at any time, David helped to make this happen quickly and pain free. I hope to work with David and Chestertons again in the near future. Best wishes Maurice Esterkin...
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Was this helpful? Yes
Mar 17,2017
Minithumbup
Maxwell Rhodes
By:
Mar 17,2017
0 people found
this helpful
Maxwell Rhodes who primarily dealt with the sale of my property was first class in every respect. His courteous and efficient manner instilled great confidence and whilst he deserves a special mention, I found all the staff at the Chestertons Battersea Rise office to be excellent and totally professional. I would have no hesitation in recommending Max and the team there to anyone and indeed, I would instruct them again in the future, should the opportunity arise....
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Comment on agent fees
Good
Was this helpful? Yes
Mar 08,2017
Minithumbup
Alex Hensley
John Nightingale
By:
Mar 08,2017
0 people found
this helpful
Selling a home can be a very stressful experience but the professionalism and courtesy of Chesterton's staff made all the difference. I was impressed by their attention to detail and the degree to which I was kept informed as the process moved forward. I felt I could have every confidence in their handling of my property, a confidence which was justified in a successful conclusion!...
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Comment on agent fees
I found the fee negotiation very fair and the fees paid were well justified.
Was this helpful? Yes
Mar 07,2017
Minithumbup
Matthew Genders
By:
Mar 07,2017
0 people found
this helpful
Matthew and the Chesterton's team conducted the very emotional process of selling my late brother's flat for his partner. Matthew was sensational in terms of support, understanding and attentiveness. Nothing was too much trouble in this difficult process. Cannot praise his professionalism and compassion highly enough. Would thoroughly recommend....
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Comment on agent fees
Good - competitive
Was this helpful? Yes
Mar 03,2017
Minithumbup
Matthew Genders
By:
Mar 03,2017
0 people found
this helpful
We found Matthew Incredibly helpful, and with great attention to detail. We wanted to buy and complete in a very short space of time and he filled that criteria perfectly. Thank you....
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Was this helpful? Yes
Mar 03,2017
Minithumbup
Heather Phillip-St Louis
By:
Mar 03,2017
0 people found
this helpful
We had an excellent experience with Heather throughout our time looking for a flat. We were efficiently shown some good, appropriate properties and when one was selected, the paperwork and documentation was explained and sent to us with minimum stress. Thank you for helping us find a great place to live!...
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Was this helpful? Yes

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Review statistics

From Landlords From Tenants From Vendors From Buyers Other
30 3 34 23 62 1 45 2 6 7

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Agent Fees

Sales sole agency - 2% + vat
Sales multiple agency - 3% + vat
Lettings + Rent Collection Service - 11% + vat
Lettings + Full Management Service - 17% + vat
Renewals - 10% + vat
Last updated at 5:11 PM 11/11/2016 by Chris Firth

Complaints Procedure

The Royal Institution of Chartered Surveyors requires that there is a written complaints procedure
which is set out below.
At Chesterton Humberts, we endeavour to provide the highest levels of service. We do however
recognise that on occasions things do not go according to plan and in such instances we operate an
in house complaints procedure so that our clients may inform us of any issues they have experienced.
1. Please contact in writing with a summary of your complaint:
Complaints Handling Officer
Chesterton Humberts
3rd floor Connaught House
1-3 Mount Street
London
W1K 3NB
2. We will acknowledge receipt of your written complaint within 3 working days, and advise you
who will be investigating your complaint.
3. Within a further 21 days the above person will write to you to inform you of the outcome of the
investigation into your complaint and to let you know what (if any) actions have been or will be
taken. If a longer period is required to consider your complaint you will be notified in writing
with a revised timescale.
4. If the complaint has not been resolved to your satisfaction, we agree to the referral of you
complaint to
The Property Ombudsman
Milford House
43-55 Milford Street
Salisbury
WILTS, SP1 2BP
Please note that this must be done within six months of Chesterton Humberts final viewpoint
letter.
5. For business clients we will agree a referral of the complaint by mediation with you in
accordance with the Neutral Evaluation Procedure for Surveying Disputes (IDRS). If mediation
should fail then the case will be referred for formal Arbitration and the ArbitratorҀ™s fees will be payable as directed by the Arbitrator at his/her discretion.
Last updated at 5:11 PM 11/11/2016 by Chris Firth

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Barnes Village
133, Church Road, London SW13 9HR
(2)
Battersea
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99-101 Parkway,, London NW1 7PP
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Canary Wharf
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155 Chiswick High Road, London W4 2DT
(9)
Covent Garden
196 Shaftesbury Avenue, London WC2H 8JF
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254a Upper Richmond Road West, London SW14 8AG
(30)
Fulham
654 Fulham Road, London SW6 5RU
(7)
Fulham Munster Road
191 Munster Road, London SW6 6BY
(4)
Fulham Parsons Green
78 New Kings Road, London SW6 4LT
(2)
Greenwich
234 Trafalgar Road, London SE10 9ER
(1)
Hampstead
55-56 Hampstead High Street, London NW3 1QH
(4)
Hyde Park
40 Connaught Street, London W2 2AB
(11)
Islington Branch
327 - 329 Upper Street, London N1 2XQ
(7)
Kensington
116 Kensington High Street, London W8 7RW
(3)
Kensington Church Street
62 Kensington Church Street, London W8 4DB
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Kentish Town
274 Kentish Town Road, London NW5 2AA
(1)
Kew
306 Sandycombe Road, Kew TW9 3NG
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Knightsbridge and Belgravia
31 Lowndes Street, London SW1X 9HX
(2)
Little Venice
26 Clifton Road, London W9 1SX
(3)
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56 Queen Anne Street, London W1G 8LA
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47 South Audley Street, London W1K 2QA
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North Barnes
192 Castelnau,, London SW13 9DH
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30 Ledbury Road, London W11 2AB
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153 Upper Richmond Road, London SW15 2TX
(41)
Richmond
23a Friars Stile Road, Richmond TW10 6NH
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122 St. Johns Wood High Street, London NW8 7SG
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Tenterden
8 West Cross, Tenterden TN30 6JL
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220 Tower Bridge Road, London SE1 2UP
(10)
Wandsworth
11 Huguenot Place, London SW18 2EN
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10 Gillingham Street, London SW1V 1HJ
(1)

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