Chestertons
4.4/5, 405 reviews
84% recommended
88% sales valuation accuracy
98% sales fee satisfaction
94% lettings valuation accuracy
86% lettings fee satisfaction
We are a multi-disciplinary property business covering Residential Sales & Lettings, International, Rural and Commercial with 60 offices nationally and international offices in Europe, Asia, Australasia, Africa and the Middle East. show more We are a multi-disciplinary property business covering Residential Sales & Lettings, International, Rural and Commercial with 60 offices nationally and international offices in Europe, Asia, Australasia, Africa and the Middle East.

...left to get your reviews in for the
2021 allAgents Estate & Letting Agents Awards


Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 88% 98% £285,000 £3,750,000
Lettings 94% 86% £500 £9,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
55 7 121 37 100 1 59 3 7 15
Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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Members of
NAEA ARLA ARMA TPOS Sales TPOS Lettings TPOS TDS
Latest Properties

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“Chestertons Islington - give out misleading i......”

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May 13,2021
Minithumbdown
By: 'Rosa'
May 13,2021
0 people found
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Chestertons Islington - give out misleading information about properties and then tell you you are wasting their time. I have waited two days for someone to get back to me with an appointment to view because they say they’re waiting to hear from the ...
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“Chestertons sold 2 flats in Fulham for me. I ......”

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May 10,2021
Minithumbup
By: 'Kevin'
May 10,2021
0 people found
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Chestertons sold 2 flats in Fulham for me. I don't live in London anymore, hence the choice of agent was critical, and I polled and received valuations from various agencies serving the area, and finally chose Chestertons. Whilst both sales were successful, and I received the ...
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“Chestertons sold 2 flats in Fulham for me. I ......”

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May 08,2021
Minithumbup
By: 'Kevin'
May 08,2021
0 people found
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Chestertons sold 2 flats in Fulham for me. I don't live in London anymore, hence the choice of agent was critical, and I polled and received valuations from various agencies serving the area, and finally chose Chestertons. Whilst both sales were successful, and I received the ...
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“Chestertons - Professional and Hard Working...”

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May 07,2021
Minithumbup
By: 'Bella'
May 07,2021
0 people found
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I am really pleased with the service that Chestertons had offered me during the process of selling my home. They were supportive and accommodating throughout, particularly in a difficult year filled with many challenges. I was routinely kept informed of any developments, and the whole ...
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“Had a great customer experience with Chestert......”

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Apr 12,2021
Minithumbup
By: 'Chisato'
Apr 12,2021
0 people found
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Had a great customer experience with Chestertons in Canary wharf. Bradley helped me a lot understanding what I was looking for and showing me a lot of flats. Thank you so much Bradley!!...
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“Thank you Bradley, your guidance during the r......”

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Apr 12,2021
Minithumbup
By: 'Rocio'
Apr 12,2021
0 people found
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Thank you Bradley, your guidance during the renting process has been excellent. You are very nice and very good professional in your sector. Thank for all your support. Cheers, Rocio...
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“I need to say that Bradley's approach to cust......”

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Apr 12,2021
Minithumbup
By: 'Piotr'
Apr 12,2021
0 people found
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I need to say that Bradley's approach to customer service is truly exceptional. He at first conducted a very detailed interview to understand our needs and expectations. Seeing several properties in one go was great and very comfortable as he drove us with a company ...
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“Efficient agent with good business acumen...”

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Mar 25,2021
Minithumbup
By: 'Etienne'
Mar 25,2021
0 people found
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We had a great experience working with Bradley. He paid close attention to our core requirements and designed for us an efficient tour of 4-5 properties that suited our needs and then helped us negotiate an agreeable contract with the landlord. We definitely recommend using ...
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“Good flat search experience I had with Cheste......”

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Mar 25,2021
Minithumbup
By: 'Shemona'
Mar 25,2021
0 people found
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Good flat search experience I had with Chestertons. They invest time in understanding your requirements and suggest you flats accordingly. I will highly recommend Bradley as he has helped me in finding a desired flat in Canary. He understood the requirements and budget I had ...
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“Bradley provided us with fantastic support...”

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Mar 23,2021
Minithumbup
By: 'K & D'
Mar 23,2021
0 people found
this helpful
Bradley provided us with fantastic support in finding a flat in Canary Wharf. He went above and beyond in his negotiations with the landlord on our behalf. We always felt that he had our best interests in mind and was friendly and approachable throughout, keeping ...
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“Brad has been great in helping me find my fla......”

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Mar 19,2021
Minithumbup
By: 'Mia'
Mar 19,2021
0 people found
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Brad has been great in helping me find my flat. He understood what I was looking for and was very diligent in helping with the transition. Great agent to work with. I was very pleased...
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“We are having a really great experience searc......”

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Mar 11,2021
Minithumbup
By: 'Irene'
Mar 11,2021
0 people found
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We are having a really great experience searching for a property to rent with the help of Bradley as he has meet our exact requirements on each flat he has been showing us. We haven't has a better customer service experience from any agent in ...
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“Thanks to Lauren Morgan from Chestertons me a......”

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Mar 09,2021
Minithumbup
By: 'Deea'
Mar 09,2021
0 people found
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Thanks to Lauren Morgan from Chestertons me and my husband we are very happy in our new flat situated in pimlico ! I need to say that is one of the best agency in London ! They are very helpful and Lauren is always there for us ...
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“Really great experience searching for a prope......”

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Mar 05,2021
Minithumbup
By: 'Catrinel Ciplea'
Mar 05,2021
0 people found
this helpful
Really great experience searching for a property to rent with the help of Bradley Jenkins. He has gone above and beyond to scout for properties that meet our exact requirements and he has been incredibly efficient at planning the viewings to suit our busy schedule ...
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“Good local knowledge, strong team...”

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Mar 01,2021
Minithumbup
Henry Moloney MNAEA
Sarah
By: 'Katharine'
Mar 01,2021
1 people found
this helpful
We had a great experience with the whole team at Chestertons East Sheen. We had the most to do with Sarah who negotiated a great price for our sale and was extremely helpful and understanding throughout. The team all have a lot of local and ...
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“Niema has been an excellent asset to us in ou......”

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Feb 26,2021
Minithumbup
By: 'Joe'
Feb 26,2021
0 people found
this helpful
Niema has been an excellent asset to us in our contract renewal. The knowledge, help and care she provided throughout the whole process was next to none. Would highly recommend Niema!...
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“Bradley has been very kind, patient, and he h......”

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Feb 16,2021
Minithumbup
By: 'Andres'
Feb 16,2021
0 people found
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Bradley has been very kind, patient, and he has adapted to everything we asked for. He was always there in the moments we need him, answering all questions. We are very happy to have gone through this process with him....
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“Property Sold.A really good service in diffi......”

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Feb 11,2021
Minithumbup
By: 'Peter'
Feb 11,2021
0 people found
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Property Sold. A really good service in difficult times. Would highly recommend. They worked extremely hard, keeping me informed, and especially during the buyer negotiating process, assisted with moving things forward to completion....
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“I was very happy with Bradley and the propert......”

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Feb 11,2021
Minithumbup
By: 'Nikolay'
Feb 11,2021
0 people found
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I was very happy with Bradley and the property I looked at. He helped me with all of my questions and worries. He made a very positive impact on me for the flat. I haven't had a better customer service experience from any other agent ...
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“Mr. Bradley is very professional and he made ......”

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Feb 10,2021
Minithumbup
By: 'SaiSujana'
Feb 10,2021
0 people found
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Mr. Bradley is very professional and he made our experience better in finding a new home. we are happy with the service....
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“I was very happy with Maria at Chestertons in......”

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Feb 08,2021
Minithumbup
By: 'Gohar'
Feb 08,2021
0 people found
this helpful
I was very happy with Maria at Chestertons in Kensington. She was very hands-on without being intrusive, chased everything up, answered all queries professionally and was not in any way patronising or dismissive which unfortunately was my experience with another agent. She made what was ...
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“Abigail is the most professional agent I came......”

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Feb 03,2021
Minithumbup
By: 'Kseniia'
Feb 03,2021
0 people found
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Abigail is the most professional agent I came across during my search for a new apartment. She is very helpful and knowledgeable. Thanks to her support I managed to find my dream flat...
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“EXCELLENT CUSTOMER CARE!!...”

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Feb 03,2021
Minithumbup
By: 'Gianni'
Feb 03,2021
0 people found
this helpful
I have been surprised by the service provide by Giancarlo from the Lettings Department. I was looking for a flat and dealt with plenty of agencies, I have to say that none of the agents were as good as him. Very professional and friendly, he ...
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“I let my apartment in Berkeley Street (W1) th......”

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Jan 18,2021
Minithumbup
By: 'Sheel Khemka'
Jan 18,2021
0 people found
this helpful
I let my apartment in Berkeley Street (W1) through Chestertons in Mayfair in 2018-19. I dealt with Eric and Chris in their lettings dept, and they were both v professional, and also achieved the full asking price at a time when the market was quiet. ...
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“AVOID AT ALL COSTS!!!We have had the unfort......”

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Jan 14,2021
Minithumbdown
By: 'Shane'
Jan 14,2021
2 people found
this helpful
AVOID AT ALL COSTS!!! We have had the unfortunate experience of renting a property from Chesterton’s in Fulham for 3 years. The rental price was £9,000 per month and the entire service from start to finish has been nothing short of shambolic especially considering the premium ...
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“beware- thieves -they will steal your rental proceeds...”

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Dec 24,2020
Minithumbdown
By: 'distressed landlady'
Dec 24,2020
3 people found
this helpful
They have withheld thousands of pounds of my tenants money for management fees (2 years upfront), citing that it is their policy to pay themselves management fees first, upfront, then pay landlords rent, which means I have not been paid for 3 months by them now, I ...
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By: Daniel Fisher
Jan 08, 2021
View all comments (1)
Good morning, I am so sorry that you have received such bad service from my chestertons Canary wharf office. Please can you contact me and i will resolve any issues you have. Daniel Fisher ...

“I had a good experience working with Chestert......”

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Dec 02,2020
Minithumbup
By: 'Yanina'
Dec 02,2020
0 people found
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I had a good experience working with Chestertons. We rented two years in a row 2 different properties and were supported by the team in all the process. Thank you...
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“Terrible service - AVOID...”

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Dec 01,2020
Minithumbdown
By: 'Rena'
Dec 01,2020
2 people found
this helpful
The most unprofessional agency I have ever worked with... We made an offer on the flat that landlord accepted. They sent us application form and we needed to pay 1 week deposit. One hour after sending the application, agent called me and told that there was ...
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By: Simon
Feb 02, 2021
View all comments (1)
Do you not think that they were acting on behalf of the landlord and it's them that are making the decisions? An estate agent is a go between, not the decision maker. ...

“efficient, helpful and completely thorough. I......”

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Nov 27,2020
Minithumbup
By: 'Elise'
Nov 27,2020
0 people found
this helpful
efficient, helpful and completely thorough. I'd recommend this agency 100%. Always ready to help with any issues or queries. The process was easy....
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“They take months of rental proceeds upfront w......”

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Nov 25,2020
Minithumbdown
By: 'Hannah'
Nov 25,2020
1 people found
this helpful
They take months of rental proceeds upfront without informing you, for managing your letting. On enquiry, I was told this is standard practice. That's a lie. Why would any self respecting landlord shoulder the risk of paying years of letting fees upfront to a management ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

The Royal Institution of Chartered Surveyors requires that there is a written complaints procedure
which is set out below.
At Chesterton Humberts, we endeavour to provide the highest levels of service. We do however
recognise that on occasions things do not go according to plan and in such instances we operate an
in house complaints procedure so that our clients may inform us of any issues they have experienced.
1. Please contact in writing with a summary of your complaint:
Complaints Handling Officer
Chesterton Humberts
3rd floor Connaught House
1-3 Mount Street
London
W1K 3NB
2. We will acknowledge receipt of your written complaint within 3 working days, and advise you
who will be investigating your complaint.
3. Within a further 21 days the above person will write to you to inform you of the outcome of the
investigation into your complaint and to let you know what (if any) actions have been or will be
taken. If a longer period is required to consider your complaint you will be notified in writing
with a revised timescale.
4. If the complaint has not been resolved to your satisfaction, we agree to the referral of you
complaint to
The Property Ombudsman
Milford House
43-55 Milford Street
Salisbury
WILTS, SP1 2BP
Please note that this must be done within six months of Chesterton Humberts final viewpoint
letter.
5. For business clients we will agree a referral of the complaint by mediation with you in
accordance with the Neutral Evaluation Procedure for Surveying Disputes (IDRS). If mediation
should fail then the case will be referred for formal Arbitration and the Arbitrator’s fees will be payable as directed by the Arbitrator at his/her discretion.
Last updated at 5:11 PM 11/11/2016 by Chris Firth

Awards won by Chestertons

Individual Branch Awards

London, SW1X

London, SW14

London, SW13

London, SW15


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