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We are a multi-disciplinary property business covering Residential Sales & Lettings, International, Rural and Commercial with 60 offices nationally and international offices in Europe, Asia, Austr Read full description...We are a multi-disciplinary property business covering Residential Sales & Lettings, International, Rural and Commercial with 60 offices nationally and international offices in Europe, Asia, Australasia, Africa and the Middle East.
 
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Properties for sale
Properties for rent
Feb 24,2017
Minithumbup
By:
Feb 24,2017
0 people found
this helpful
Danielle is excellent at her job she communicated everything very well and was always willing to help. We would be happy to cooperate with Chestertons again....
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Comment on agent fees
Very satisfied
Was this helpful? Yes
Feb 23,2017
Minithumbup
By:
Feb 23,2017
0 people found
this helpful
Excellent and extremely friendly and professional service made by David Morgan. He spends time with us before and after to find our dreams house and on the end we found it. We are very happy with the new house and all over the great service that Chestertons offer to us. David's service and delivery of language were direct and honest and people will respond to that and acknowledge it. I just wish more were like him....
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Comment on agent fees
Agent's fees were acceptable
Was this helpful? Yes
Feb 22,2017
Minithumbup
By:
Feb 22,2017
0 people found
this helpful
Our experience with Julia was very brief, but we recognize her professionalism, and good attitude. She was very friendly and knowledgeable of the place, its contents, and the neighbourhood. We would definitely recommend her to friends....
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Comment on agent fees
n/a
Was this helpful? Yes
Feb 22,2017
Minithumbup
By:
Feb 22,2017
0 people found
this helpful
I am very happy with my decision to sell my property through Chestertons. In particular, the initial advice from James Turner on pricing and how to stage the property was spot on and, following offer acceptance, Lucy Foskett was very helpful in driving the sale to completion. They also used their network of offices effectively to widen their pool of potential buyers. I would have no hesitation in using them again or recommending them to others....
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Comment on agent fees
Fair
Was this helpful? Yes
Feb 16,2017
Minithumbup
By:
Feb 16,2017
0 people found
this helpful
Laura Reeve was a pleasure to deal with: firm-but-fair, politely persistent, no bullshit. Actually made some useful suggestions rather than useful agent blether....
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Feb 15,2017
Minithumbdown
By:
Feb 15,2017
0 people found
this helpful
If only I could put zero stars. The Management Department at Chestertons is simply woeful. There is no commitment to the block they manage, poor communication (if any) and leave residents with no hot water or heat. Massive service charges are that are in the main unsubstantiated and operate divide and rule - allowing residents to believe that they are the only ones with an issue. They take no responsibility for the issues even when clearly their fault. Unprofessional on all counts/...
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Comment on agent fees
Far too high for the work they do.
Was this helpful? Yes
Feb 10,2017
Minithumbdown
By:
Feb 10,2017
0 people found
this helpful
Fantastic Honest Service. I am a landlord in London with a few years in the profession under my belt and have dealt with many an agent in the property sector. Chestertons assisted me with the letting of property nearby to their offices. Tabrez Farooq was the associate director that handled all our matters. He is absolutely exceptional. I can honestly say that I have never had a better experience and I have dealt with many agents. He has raised the bar to no end. Honest, reliable, diligent and ex...
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Was this helpful? Yes
Feb 02,2017
Minithumbup
By:
Feb 02,2017
0 people found
this helpful
We sold our house through Chestertons, Putney and our house was based in Wimbledon. This made not a jot of difference and I have to say that Chris and his team worked hard to sell our property. I cannot fault their professionalism, and service, throughout the whole process, which was not straightforward. If you need an estate agent, then we can't recommend them highly enough....
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Was this helpful? Yes
Jan 30,2017
Minithumbup
By:
Jan 30,2017
0 people found
this helpful
I have been working with Nikki for over two years now, she is Very helpful, listen to the client issue and come up with concrete solution,a really asset....
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Comment on agent fees
OK
Was this helpful? Yes
Jan 27,2017
Minithumbup
By:
Jan 27,2017
0 people found
this helpful
Matthew handled my purchase of a property near Kew Bridge; an area I have always wanted to live in. I was thoroughly impressed by Matthews professionalism and thoughtful manner. He was organised and helpful too. I would recommend him to anyone who is out there looking for their next move on the property ladder...
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Comment on agent fees
I think the fees are reasonable and competitive...Ideally I want fees to be zero, but obviously you cant expect people to do stuff for nothing.
Was this helpful? Yes
Jan 24,2017
Minithumbup
By:
Jan 24,2017
0 people found
this helpful
They have been very nice and helpful. Always available and patient to answer all my questions and doubts. I really appreciate their service...
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Was this helpful? Yes
Jan 19,2017
Minithumbup
By:
Jan 19,2017
0 people found
this helpful
Matthew as really helpful in getting a flat sorted - he replied quickly to any questions and made sure the the whole process was smooth. Definitely recommend!...
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Was this helpful? Yes
Dec 23,2016
Minithumbup
By:
Dec 23,2016
0 people found
this helpful
Chesterton's agent, Ms Pippa Dougall, was very helpful and supportive to us as we went through the purchase of our Kensington flat. Pippa helped with the price negotiations, which concluded quickly and satisfactorly to both sides due to her quick and professional communication with both parties. Pippa also helped a lot with pushing the solicitors on both sides to move the conveyancing process forward in a timely manner. We owe our successful purchase to Pippa's professional and competent managem...
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Was this helpful? Yes
Dec 23,2016
Minithumbup
By:
Dec 23,2016
0 people found
this helpful
Umed Sharifi was a great agent, scrupulously professional throughout the process, who helped me bring the transaction to a quick and efficient close, despite acting at all times in the interests of his client, the seller. Friendly and good guy. Recommended!...
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Comment on agent fees
N/a as was the buyer.
Was this helpful? Yes
Dec 18,2016
Minithumbup
By:
Dec 18,2016
0 people found
this helpful
Chestertons Hampstead sold my apartment a few months ago. The service provided was excellent. After an informative meeting with Sam Gould Sabatino kept all parties fully informed throughout the process in a very friendly and positive way. I would certainly recommend this Agency....
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Comment on agent fees
Slightly higher than other agencies but this was more than compensated by the service provided.
Was this helpful? Yes
Dec 18,2016
Minithumbup
By:
Dec 18,2016
0 people found
this helpful
I am currently in the process of renting an apartment and have found Kyle and Alex to be extremely understanding of my situation and courteous. I'm extremely satisfied with my rental compared to my experience with another local agent....
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Comment on agent fees
Chesterton's fees are in line with other agents locally and not inflated.
Was this helpful? Yes
Dec 16,2016
Minithumbup
By:
Dec 16,2016
0 people found
this helpful
We changed to Chestertons from another agency and were pleased that we did. They were proactive and we received the first bid a week after viewings commenced. The result of Brexit referendum slowed things down and they tried to keep us updated regularly with their views. However there were a few minor hiccups- delay in for sale board being put up, lack of notification re change of the sales person allocated to our property. But all in all we achieved the result- sold the property in a difficult ...
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Comment on agent fees
Fees are about average based on several quotes we received.
Was this helpful? Yes
Dec 16,2016
Minithumbup
By:
Dec 16,2016
0 people found
this helpful
Very professional service, quick to respond and honest with very valid information when require. Sam as a manager was always at hand if there were any issues....
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Comment on agent fees
Good
Was this helpful? Yes
Dec 16,2016
Minithumbup
By:
Dec 16,2016
0 people found
this helpful
Jessica is professional, friendly, hard working with great communication skills. She has excellent local knowledge and is always happy to help where she can. As an independent buying agent I work with agents on a daily basis and it was a real pleasure to work with Jess. Thank you for all your efforts!...
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Comment on agent fees
N/A
Was this helpful? Yes
Dec 10,2016
Minithumbup
By:
Dec 10,2016
0 people found
this helpful
Rod and Tushar marketed our flat very professionally and found a buyer within 6 weeks in a very uncertain post Brexit environment. Subsequently they conducted the all important post-agreement STC exchanges between the parties in a straightforward way thus resulting in a successful conclusion. They also assisted with HMRC issues which have become more relevant over the last 2 years for BTL investors. All in all we would have no hesitation in recommending this agency....
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Comment on agent fees
Fees are reasonable
Was this helpful? Yes
Dec 08,2016
Minithumbup
By:
Dec 08,2016
0 people found
this helpful
Sarah was extremely helpful in that she was very hard working, always keeping in contact with me and was very thorough. I would defiantly recommend her or get her help if i was to sell again....
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Comment on agent fees
Good
Was this helpful? Yes
Dec 08,2016
Minithumbup
By:
Dec 08,2016
0 people found
this helpful
I am very satisfied with the service i received in Chestertons Sheen. Staff are Very professional, friendly & helpful. Special thanks to Stephen O'Connell for all his hard works in finding tenants in short period of time & all his follow up advise all the way until the completion. Also many thanks to Sarah Roy & Alex Okemefune for their part in seeing the letting through smoothly. They all go that extra mile that makes it worth recommending this branch to all friends & family....
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Comment on agent fees
Good
Was this helpful? Yes
Dec 04,2016
Minithumbup
By:
Dec 04,2016
0 people found
this helpful
Excellent all around start to finish, very impressed to have had the sale all go through so quickly - from finding buyer to completing in under 2 months! Great stuff thanks again :)...
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Comment on agent fees
Very reasonable
Was this helpful? Yes
Dec 02,2016
Minithumbup
By:
Dec 02,2016
0 people found
this helpful
This branch was recommended by a satisfied client. Camillo and Matthew have come up trumps for me too despite our apartment competing against all the newbuilds on Nine Elms and being just before Christmas. They've answered questions, made recommendations, and generally been encouraging. Thanks guys, we'd use you again....
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Comment on agent fees
The fees were reasonable, especially after previously using Foxtons!
Was this helpful? Yes
Dec 02,2016
Minithumbup
By:
Dec 02,2016
0 people found
this helpful
Umed Sharifi has always been so accommodating and patient and quick to respond and pleasure to deal with. Thank you :)...
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Was this helpful? Yes
Dec 01,2016
Minithumbup
By:
Dec 01,2016
0 people found
this helpful
Very responsive helpful and efficient. Was able to find potential buyers very quickly. Was able to help out with issues to speed up the exchange of contract....
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Comment on agent fees
The normal commercial rate was charged. No preferential treatment.
Was this helpful? Yes
Dec 01,2016
Minithumbdown
By:
Dec 01,2016
0 people found
this helpful
Bad bad bad service. Will not recommend them. A bit amateurish and lazy. Lack of communication and drive. I thinks they just wait for a bit from Right Move otherwise they aren't bothered....
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Was this helpful? Yes
Nov 29,2016
Minithumbup
By:
Nov 29,2016
0 people found
this helpful
Nikki and Leigh were very professional and helpful all throughout the process of marketing and finding a tenant for my house. Furthermore, they continued helping me on various issues after my house was rented out, especially Nikki who spent a great deal of time supporting me and ensuring I had a best advice on some of the more difficult issues, even though Chestertons were not managing agent. I am very thankful to them and I highly recommend them....
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Comment on agent fees
Very good and great value for money.
Was this helpful? Yes
Nov 29,2016
Minithumbup
By:
Nov 29,2016
0 people found
this helpful
We have just had our offer accepted on a property marketed by Chestertons. We had a few hiccups at first trying to get the best deal, as the purchase was through our company and not quite as straightforward as a personal one. Lucy Foskett the agent assigned to the property was extremely helpful and supportive - even when things weren't looking very positive for us. However, through her careful management of the situation between ourselves and the vendor, both parties were happy in the end thanks...
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Was this helpful? Yes
Nov 29,2016
Minithumbup
By:
Nov 29,2016
0 people found
this helpful
I have not dealt directly with the agents outside of the estate agent I dealt with but I would like to commend Oliver on his extremely friendly and professional service, it's a shame that the house wasn't quite big enough as I really would have like to proceed with an offer. Most of the time estate agents are full of nonsense and they tend to be infuriatingly pushy spouting the usual monotonous rhetoric that people can see through, however Oliver's service and delivery of language was direct and...
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Comment on agent fees
NA
Was this helpful? Yes

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Review statistics

From Landlords From Tenants From Vendors From Buyers Other
22 3 29 19 56 0 40 1 4 7

Job vacancies

Please see a list of jobs available

Agent Fees

Sales sole agency - 2% + vat
Sales multiple agency - 3% + vat
Lettings + Rent Collection Service - 11% + vat
Lettings + Full Management Service - 17% + vat
Renewals - 10% + vat
Last updated at 5:11 PM 11/11/2016 by Chris Firth

Complaints Procedure

The Royal Institution of Chartered Surveyors requires that there is a written complaints procedure
which is set out below.
At Chesterton Humberts, we endeavour to provide the highest levels of service. We do however
recognise that on occasions things do not go according to plan and in such instances we operate an
in house complaints procedure so that our clients may inform us of any issues they have experienced.
1. Please contact in writing with a summary of your complaint:
Complaints Handling Officer
Chesterton Humberts
3rd floor Connaught House
1-3 Mount Street
London
W1K 3NB
2. We will acknowledge receipt of your written complaint within 3 working days, and advise you
who will be investigating your complaint.
3. Within a further 21 days the above person will write to you to inform you of the outcome of the
investigation into your complaint and to let you know what (if any) actions have been or will be
taken. If a longer period is required to consider your complaint you will be notified in writing
with a revised timescale.
4. If the complaint has not been resolved to your satisfaction, we agree to the referral of you
complaint to
The Property Ombudsman
Milford House
43-55 Milford Street
Salisbury
WILTS, SP1 2BP
Please note that this must be done within six months of Chesterton Humberts final viewpoint
letter.
5. For business clients we will agree a referral of the complaint by mediation with you in
accordance with the Neutral Evaluation Procedure for Surveying Disputes (IDRS). If mediation
should fail then the case will be referred for formal Arbitration and the ArbitratorҀ™s fees will be payable as directed by the Arbitrator at his/her discretion.
Last updated at 5:11 PM 11/11/2016 by Chris Firth

Firm rankings



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654 Fulham Road, London SW6 5RU
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55-56 Hampstead High Street, London NW3 1QH
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274 Kentish Town Road, London NW5 2AA
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220 Tower Bridge Road, London SE1 2UP
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