• Katie Buswell
    Katie Buswell
  • Sali Brown
    Sali Brown
  • Debbie Parker
    Debbie Parker
  • Julie Bryan
    Julie Bryan
  • Edward Brown
    Edward Brown
  • Donna Copp
    Donna Copp
  • Tracey Sample
    Tracey Sample
  • Victoria Copp
    Victoria Copp
  • Nicola Atkins
    Nicola Atkins
  • Edwina Lane
    Edwina Lane
  • Christian Halls
    Christian Halls
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    Charlotte Welsh
  • Monika Puk
    Monika Puk
  • Anita Howson
    Anita Howson
  • Michelle  Lamberton
    Michelle Lamberton
  • Nadine Lindsay
    Nadine Lindsay
  • upload your photo
    Alex Welsh
  • claim your profile
    Marion Minter
  • claim your profile
    Georgina Stevenson
  • upload your photo
    Jas Badhan
  • upload your photo
    Natalie Wilby
  • upload your photo
    Therese Leonard
  • upload your photo
    Hannah Wilkins
  • upload your photo
    Alison Wilkins
  • upload your photo
    Lynn Carson
Chelton Brown has been established for over 35 years and manages a large portfolio of properties across Northamptonshire.
We specialise in lettings and property management and pride ourselves on our
Read full description...Chelton Brown has been established for over 35 years and manages a large portfolio of properties across Northamptonshire.
We specialise in lettings and property management and pride ourselves on our customer service and marketing.
Chelton Brown is ARLA regulated and adhere to strict guidelines.
 
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Properties for sale
Properties for rent
Nov 18,2016
Minithumbup
By:
Nov 18,2016
0 people found
this helpful
Very nice people and friendly agency who helped me to find a good house for my family thank you very much...
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Comment on agent fees
Good
Was this helpful? Yes
Nov 18,2016
Minithumbup
By:
Nov 18,2016
0 people found
this helpful
Very happy with the service that was provided during our bathroom renovation.I was kept up to date with the progress from the landlord and the guys doin the work....
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Oct 31,2016
Minithumbup
By:
Oct 31,2016
0 people found
this helpful
Brilliant service, sold our house for exactly what we wanted within 7 days. From start to finish the service we received was the best experience of an agent we've ever had....
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Comment on agent fees
Really competitive
Was this helpful? Yes
Oct 21,2016
Minithumbup
By:
Oct 21,2016
0 people found
this helpful
Using Chelton Brown to rent a local property provided us with a professional and efficient service. Willing to offer help and guidance to ease the process....
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Comment on agent fees
High overall but justifiable.
Was this helpful? Yes
By: Sali Brown
Oct 25, 2016
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Hi Sarah, thank you for your review. Therese and the Daventry team were pleased to help. Sali Brown MD....
Oct 10,2016
Minithumbup
By:
Oct 10,2016
0 people found
this helpful
arranged a viewing to suit my unusual circumstances. paperwork organised quickly. friendly and professional. very detailed information on check in...
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Comment on agent fees
average
Was this helpful? Yes
By: Sali Brown
Oct 12, 2016
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Thank yo Darren for your review. The Daventry team are really pleased they were able to help. Sali Brown MD....
Oct 02,2016
Minithumbup
By:
Oct 02,2016
0 people found
this helpful
Thank you so much for everything that you have done for me. I liked your attitude and the friendly way that you explain everything to me. Wish you all the best....
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Comment on agent fees
Good
Was this helpful? Yes
By: Sali Brown
Oct 12, 2016
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Thanks you Georgiana, Kate is a valued member of the letting team and always does a great job. Your review is really appreciated. Sali Brown MD....
Sep 06,2016
Minithumbup
By:
Sep 06,2016
0 people found
this helpful
I was a tenant of Chelton Brown for 18 months and never had any problems. Their communications were always spot on and they always called back when they said they would. All staff members at the Daventry branch were always friendly and eager to help. I wouldn't hesitate to use them again. They were a great letting agent. I felt I got the best service as a tenant whilst the landlord's rights were also fully observed....
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Comment on agent fees
The fees were about average. Not as expensive as some in the area.
Was this helpful? Yes
By: Sali Brown
Sep 06, 2016
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Thank you Bekki for your review. Our Daventry team were delighted to receive such positive feedback. Sali Brown MD....
Aug 17,2016
Minithumbup
By:
Aug 17,2016
0 people found
this helpful
Michelle and Katie were my main contacts and they handled the process with clarity and professionalism. Overall was impressed with Chelton's approach....
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Comment on agent fees
In general I disagree with agency fees. Chelton's are no different from other agents.
Was this helpful? Yes
By: Sali Brown
Aug 17, 2016
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Thank you Mr Brindley for your review. Kate and Michelle are both valued experienced members of staff. They really appreciate your kind comments. Sali Brown MD....
Aug 04,2016
Minithumbup
By:
Aug 04,2016
0 people found
this helpful
Myself and my mother were very happy with the speed and professionalism that our application and needs were attended too....
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Comment on agent fees
Very reasonable for the area
Was this helpful? Yes
By: Sali Brown
Aug 04, 2016
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Thank you Martin for your review. We are pleased that you and your mother are happy with the service you have received from our Daventry office. Sali Brown MD....
Jul 25,2016
Minithumbup
By:
Jul 25,2016
0 people found
this helpful
Chelton Brown in Northampton is amazing! They helped me to get my lovely new home in the most professional manner possible!...
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Comment on agent fees
I was buyer so it was free for me.
Was this helpful? Yes
By: Sali Brown
Jul 26, 2016
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Thank you for your review I am so pleased we were able to help you. Sali Brown MD....
Jul 20,2016
Minithumbup
By:
Jul 20,2016
1 people found
this helpful
I used Chelton Brown to sell my property in Daventry and am pleased to say it was a quick and easy experience. The whole team couldn't do enough to help and were only ever a phone call away. The sales team made the experience as easy as possible giving me regular updates on the marketing of the property and feedback on the progression of the sale. I'm now settled in my new home and if I ever decide to sell again I will be giving Chelton Brown a call....
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Comment on agent fees
Fixed fee was fantastic
Was this helpful? Yes
Jul 08,2016
Minithumbup
By:
Jul 08,2016
0 people found
this helpful
Dear Victoria, Thank you for the efficient way you and your team handled the sale of my property. I am pleased with the outcome especially with all the uncertainty Brexit has thrown at us....
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Comment on agent fees
The flat fee was competitive.
Was this helpful? Yes
Jul 05,2016
Minithumbup
By:
Jul 05,2016
0 people found
this helpful
What a pleasure to deal with everyone. Nothing was ever too much trouble and always with a big friendly smile. Having just moved to the area I feel like I made friends !...
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Comment on agent fees
Fees are too high.
Was this helpful? Yes
By: Sali Brown
Jul 06, 2016
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Thank you for your review, we are pleased we were able to help.....
Jul 04,2016
Minithumbup
By:
Jul 04,2016
0 people found
this helpful
The Chelton Brown Daventry team are an amazing bunch of professionals! I have worked with them as a land lord with multiple properties for over ten years. I live abroad so depend upon them heavily. They have never once let me down. They are fast to respond, always polite, always professional, proactive and a pleasure to work with. I would recommend them to any land lord or tenant looking for a reliable letting agent! Thanks - Great work!!...
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Comment on agent fees
Very competitive fees and overall excellent value for money considering the great service levels!!
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By: Sali Brown
Jul 06, 2016
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Thank you Simon. We all really enjoy working with you.....
Jun 27,2016
Minithumbup
By:
Jun 27,2016
1 people found
this helpful
This is the first time my friend and I ever looked at renting a property and it couldn't have been easier. Therese Leonard walked us through the procedure flawlessly and went above and beyond her job to ensure we not only got the property we wanted but it was on our terms and as easy for us as we could have wanted. Overall this was a first class service and we not only recommend them but also will continue to use them moving forward....
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Comment on agent fees
Extremely acceptable
Was this helpful? Yes
Jun 06,2016
Minithumbdown
By:
Jun 06,2016
0 people found
this helpful
I have never known such bad practice! 3 times I was promised a return call from Kate and also promised she would contact the landlord. I received no calls what so ever. I complained and was promised a call from the manager. Needless to say I did not receive one from her either. I fear she didn't have guts to tell me the property had gone. What a disgrace they are to their professional. Shame on them for their unprofessionalism as they give their fellow colleagues a bad reputation and add the th...
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By: Victoria Copp
Jun 07, 2016
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Good afternoon Louise, I am so sorry that you feel that you have received a poor service from Chelton Brown. I understand that you visited our office on Friday to discuss your application, however Kate was unavailable and my colleague Charlotte explained that I, the Lettings & Sales Manage would call you later that day to discuss your concerns. I did call you about 3pm on Friday on your mobile number. The phone diverted to your answering service, so I left a voicemail. Having looked in....
May 26,2016
Minithumbdown
By:
May 26,2016
0 people found
this helpful
Absolutely the worst estate agents we have ever used!! Will never ever use again! I have rented for 5+ years and never have I experienced such a shambles in all my life! The fees are absolutely ridiculous - I had to pay £36.00 for them to give a reference to my new landlord. The whole reason we were moving out in the first place was due to the way Chelton Brown were. The staff were rude, had an attitude when we raised issues, did not reply to emails, tried to claim that there was damage to...
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Comment on agent fees
Absolutely ridiculous fees! Charges for absolutely everything!!!
Was this helpful? Yes
Feb 17,2016
Minithumbup
By:
Feb 17,2016
1 people found
this helpful
We are delighted with our new house. Kate was an absolute pleasure to liase with. She listened to our criteria and this was the only house we looked at and it was perfect. The process was faultless from beginning to end and it was incredibly quick. We were moved in within 2 weeks. We are so grateful for everything Kate and her team did for us and we are so happy with our new family home....
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Comment on agent fees
Fair
Was this helpful? Yes
Nov 22,2014
Minithumbup
By:
Nov 22,2014
3 people found
this helpful
As a landlord the Chelton Brown team have made the letting process as easy and stress free as possible, and any issues with the flat or tennants have been swiftly sorted. The service has been reliable and regular communication has reassured me that the property has been managed well. I wouldn't hesitate to recommend Chelton Brown, I have been really impressed with the service I have received over the past seven years....
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Was this helpful? Yes
Nov 05,2014
Minithumbup
By:
Nov 05,2014
4 people found
this helpful
I rented the same house from Chelton Brown for over 7 years and in all that time they acted professionally and any problems with any aspect of my property were dealt with quickly and without fuss. The staff are always helpful and i was never bombarded by inspections or letters. I would recommend them to anyone looking for a letting company in Northampton....
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Comment on agent fees
I was happy with the fees paid, they were balanced against the service and attitude of the company.
Was this helpful? Yes
Oct 13,2014
Minithumbdown
By:
Oct 13,2014
4 people found
this helpful
They are terrible and unfair. The first thing is that they are raising the price after half a year. I had this situation and know some other people which have the same. They are raising the price as they know that you will have to agree anyway as moving again is expensive. This is very unfair from their side. Other problem is that they were really treating me about the deposit when I gave my notice and saying that they will check every square inch of the house. Woman responsible for that said th...
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What agent could do to change your mind?
Vanish from the market.
Was this helpful? Yes
Oct 08,2014
Minithumbup
By:
Oct 08,2014
1 people found
this helpful
What a fantastic company. Went to them at the beginning of the week and by the following week we had a tenant move in. Their process is seemless and nothing is too much trouble for any of the staff. The quality of the tenant and their admin processes are excellent. I have been back a couple of times to ask them who they use for various maintenance tasks and I have left with several good companies who have all turned out to be excellent too. As either a Landlord or a Tenant you should certa...
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Was this helpful? Yes
Sep 16,2014
Minithumbup
By:
Sep 16,2014
1 people found
this helpful
The team in the Daventry branch were all very helpful, professional and friendly. I would most certainly recommend them. Jackie and Kim thank you for helping us move from Norfolk to Northamptonshire and making the procedure easy and stress free....
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Comment on agent fees
Average price for agents fees
Was this helpful? Yes
Aug 04,2014
Minithumbdown
By:
Aug 04,2014
7 people found
this helpful
As a tenant who's agent is Chelton Brown I have experienced nothing but rudeness both in person and on the phone by most if not all staff i've been in contact with. They are slow to report and arrange repairs and their workforce that does them is so bad that repeated repairs for shoddy workmanship are frequent. Never allow these people to inspect your property unattended as they will invade your privacy and photograph EVERYTHING, all your belongings, clothes left out, the lot. They enter ...
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Was this helpful? Yes
Jun 24,2014
Minithumbdown
By:
Jun 24,2014
3 people found
this helpful
Please avoid these letting agents at all costs. They will try to screw you over at the end of the tenancy and claim the deposit no matter what condition you leave the property in. Luckily we took photos of our place on the day we moved out and won some of the money back when we raised a dispute with the TDS. The agents had included several lies on the report, e.g stating that the oven was left in a soiled condition when we had evidence it had been professionally cleaned. They also tried to charg...
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What agent could do to change your mind?
Not tell lies and try to screw people over. Admit their mistakes and not try to blame tenants
Was this helpful? Yes
Jan 03,2014
Minithumbup
By:
Jan 03,2014
0 people found
this helpful
The all round experience with Chelton Brown has been positive from moving into the property as first time tenants and vacating the property we would recommend them if you are thinking of becoming tenants. They are very efficient dealing with any issues that arise and most staff are helpful beyond the call of duty....
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Was this helpful? Yes
Nov 25,2013
Minithumbup
By:
Nov 25,2013
0 people found
this helpful
Chelton Brown property management team is and has always been most helpful in resolving my tenancy queries most efficiently. Renting with Chelton Brown for a few years now, I can vouch that their services are consistently of a very high professional standard thus would most gladly recommend Chelton Brown as the top lettings agency covering Northampton. Thank you to the entire team, once again! Kind regards, DI...
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Was this helpful? Yes
Oct 20,2013
Minithumbup
By:
Oct 20,2013
0 people found
this helpful
I found Donna Copps, Sali Brown and Debbie Spence helpful in resolving all my tenancy queries when I was having difficulty communicating with the landlord over a contractual issue. Thankfully now that I\'ve moved out of the property all of my difficulties have been resolved. Chelton Brown were extremely helpful in assisting me in retrieving my damage deposit from the landlord. I have found their services of a professional standard compared to other property management companies I\'ve had dealing...
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Was this helpful? Yes
Sep 07,2013
Minithumbup
By:
Sep 07,2013
1 people found
this helpful
Chelton Brown have managed 2 flats for me for the past few years. Both long term tenants recently moved out and the inventory checkouts were conducted thoroughly and fairly, Jackie Lewis kept me frequently informed and I am pleased that both flats were re-let quickly. I feel confident that Chelton Brown will continue to manage my properties efficiently....
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Was this helpful? Yes
Aug 21,2013
Minithumbup
By:
Aug 21,2013
2 people found
this helpful
After reporting a maintenance issue I was really please with how quickly it was dealt with. With Victoria keeping me up to date with the response from the landlord. Informing me when to expect the contractor. Then making sure I was happy with the result. Taking all the stress out it. King Regard P...
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Was this helpful? Yes

NAEA ARLA TDS


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
10 2 21 12 3 0 1 1 0 1

Job vacancies

Please see a list of jobs available

Agent Fees

For all prospective tenants:

Single applicant fee - £225 Inc. VAT
Joint tenancy - £265 Inc. VAT
Additional applicants (per tenant over the age of 18) - £65 Inc. VAT

In certain situations:

Guarantor fee* (if required)- £130 Inc. VAT

*A Guarantor may be required if you do not completely fulfill our affordability criteria. The Guarantor fee is in addition to the applicant fee.

Company Lets

Company let fee - £280 Inc. VAT

The fee(s) above cover the cost incurred by Chelton Brown in order to successfully set up the tenancy for you.

This fee(s) is/are payable to conduct your references and other administrative work. Chelton Brown will NOT hold the property until you provide all required documents and successfully pass your references.

The fee(s) is/are NON-REFUNDABLE.

It is therefore critical to provide accurate information about your employment and your financial position BEFORE payment of the fees in order to avoid disappointment at a later stage.
Last updated at 3:23 PM 15/06/2016 by Sali Brown

Complaints Procedure

Once a complaint is registered with the branch, a Manager will be allocated to investigate and respond to the complaint via phone and then follow up in writing.
Last updated at 3:23 PM 15/06/2016 by Sali Brown

Firm rankings



Daventry
15 Market Square, Daventry NN11 4BH
(13)
Northampton
4/5 George Row, Northampton NN1 1DF
(37)

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