Chelton Brown

76 reviews 4 /5 rating
  • 73% valuation accuracy
  • 78% recommend
  • 78% fee satisfaction
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Chelton Brown has been established for over 35 years and manages a large portfolio of properties across Northamptonshire.
We specialise in lettings and property management and pride ourselves on our Read full description...Chelton Brown has been established for over 35 years and manages a large portfolio of properties across Northamptonshire.
We specialise in lettings and property management and pride ourselves on our customer service and marketing.
Chelton Brown is ARLA regulated and adhere to strict guidelines.
 
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Jun 14,2017
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Therese Leonard
Nadine Lindsay
Nadine Lindsay
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Jun 14,2017
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Excellent service from the girls in the office, they worked hard to get me in on my proposed date which seemed unrealistic but due to there speedy work I moved in on time. Great work, highly recommended. Thanks Matt...
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Comment on agent fees
Market rate
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Jun 03,2017
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Therese Leonard
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Jun 03,2017
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Threrese was very attentive from start to finnish and answered all questions no mater how small with a positive attitude. As did any other member of staff who we spoke to. As we have never rented before all staff we have taken the time to go over everything and nothing is to much trouble. Afer taking in our needs for a property we were guided in the right direction and shown only what would be right for us. So a big thank you....
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Comment on agent fees
Ok about the same as other agents.
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May 31,2017
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Therese Leonard
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Georgina Stevenson
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May 31,2017
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From booking the viewing to collecting my keys the ladies at Chelton Brown could not do enough for me. Their approach was very professional and if I had any issue or uncertainty about any matter it was explained very thoroughly. Even when I had a problem they tried their utmost to resolve it....
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Good
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May 31,2017
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Nadine Lindsay
Nadine Lindsay
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May 31,2017
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During a very difficult period Nadine was brilliant and helpful, Nadine facilitated my departure from a property with professionalism and care and was an absolute pleasure to deal with. Thank you Nadine!...
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Comment on agent fees
Fees are high and very regular, would be my only critisism of the agent, rent was higher than area average and the fees were unjustified.
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May 26,2017
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May 26,2017
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Made our move as easy as could be. Very well organised and professional. Also very friendly and would use again....
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Comment on agent fees
Reasonable.
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May 16,2017
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Therese Leonard
Nadine Lindsay
Nadine Lindsay
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May 16,2017
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We are delighted with the manner in which our Tenancy was conducted by Therese and Nadine. Nothing was too much trouble and always kept us fully informed and up to date....
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Comment on agent fees
Fees are OK
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May 15,2017
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Therese Leonard
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May 15,2017
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Excellent service couldn't be happier.very polite and professional approach from Theresa made you feel at ease and extremely knowledgeable definately recommend chelton Brown...
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May 14,2017
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Nadine Lindsay
Nadine Lindsay
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Therese Leonard
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May 14,2017
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All members of staff were very friendly,helpful and made the transition into our new home a pleasant and hassle free experience...
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Comment on agent fees
Good
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May 12,2017
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Donna Copp
Donna Copp
Sali Brown
Sali Brown
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May 12,2017
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I have been continuously renting out my property through Chelton Brown for the last 26 years. I have always been extremely happy with the service they have provided during that time. The staff are very efficient, helpful and delightful to deal with. They have assisted me not only with rentals, but repairs, refurbishments and advice relating to the property. I would give them a 10 out of 10 for the quality of the services they provide....
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Good
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May 10,2017
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Katie Buswell
Katie Buswell
Sali Brown
Sali Brown
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May 10,2017
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Chelton Brown have recently completed the sale of a flat on my behalf in Northampton. All their staff were helpful, efficient friendly,, optimistic,, and were prepared to go beyond the call of duty,to assist with the sale. .Their fees were competitive , and I would certainly use their service again if the need arises . I thoroughly recommend Chelton Brown as an Agent to anybody wishing to sell a residential property...
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Good
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May 04,2017
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Edward Brown
Edward Brown
Donna Copp
Donna Copp
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May 04,2017
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Excellent service throughout my time inbetween tennants. Chelton Brown are very professional and good at managing and marketing property for landlords....
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Comment on agent fees
Fair for the service provided
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Apr 25,2017
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Therese Leonard
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Apr 25,2017
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Therese Leonard provided an outstanding service. She breaks the mould of the archetypal agent; she's honest, affable, empathetic, totally professional and a real pleasure to deal with. If only more estate and lettings agents were like Therese. Thank you Charlton Brown, and in particular Therese Leonard....
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Comment on agent fees
It's worth paying Chelton Brown for peace of mind and high quality of service. We went for the platinum service. (Pay peanuts, get monkeys...!)
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Apr 22,2017
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Therese Leonard
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Apr 22,2017
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I was really apprehensive before dealing with Therese at Chelton Brown, because I had spoken to a couple of local people who rented and they were not at all impressed with the Estate Agents' attitude once they had them on board. Neither had dealt with Chelton Brown! I must say, it was a delight to deal with Therese. She was enthusiastic and above all very positive throughout the process. She showed me around the prospective property, talked to me in plain English throughout. I have never rented ...
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Comment on agent fees
Very reasonable compared to other Agents.
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Apr 21,2017
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Therese Leonard
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Apr 21,2017
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We have just recently moved into a rented a property through Chelton Brown and cannot fault them at all. The whole process was made easy and stress free. Therese and her colleagues have been very helpful and informative and kept us up to date with everything. A much better experience than who we were renting with previously! Thank you very much...
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Comment on agent fees
Fees are in line with others that we know of
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Mar 21,2017
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Therese Leonard
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Mar 21,2017
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We found the staff at Chelton Brown Daventry really helpful. As my husband is self-employed there were complications with the referral process but they worked with us and the landlord to make an agreement that we were all happy with. They were always friendly when I called and they made the application process easy....
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Comment on agent fees
The fees were lower than a lot of other companies and I like that they have a "couples fee" rather than paying a large sum for one person and an additional fee for others like a lot of companies which saved us money.
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By: Sali Brown
Mar 28, 2017
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Thanks you Sarah for your review. The Daventry team offer great customer service and I am pleased they were able to help. Sali Brown MD Chelton Brown ...
Feb 24,2017
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Feb 24,2017
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Really friendly and helpful service, happy to answer any of our questions, though we were told when viewing the property it was newly decorated which did not seem accurate when we got in. The house could have done with a better clean before we moved, especially the kitchen which was very greasy....
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Feb 13,2017
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Therese Leonard
Nadine Lindsay
Nadine Lindsay
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Feb 13,2017
2 people found
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Disgusting thieves. Therese was helpful when I rented the property initially, and kept out of the issues I had. Management useless, rude and speak to you like a piece of dirt. From what I can gather from speaking to other people who have been unfortunate enough to use them, they are ok unless you report issues. Prepare to be well out of pocket if you use them. Will never recommend to anyone. Take photos of EVERYTHING because they will lie to keep your deposit...
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Comment on agent fees
Extortionate. Thieves
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Feb 13,2017
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Nadine Lindsay
Nadine Lindsay
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Therese Leonard
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Feb 13,2017
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We were really happy with service, whole Daventry team was so friendly and professional, always tried to help with everything and had no problem to answer any questions. They do what was promised and also a huge plus is that you can pay by card in their office....
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Feb 09,2017
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Therese Leonard
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Feb 09,2017
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Therese was so helpful from the word go, arranging a really short notice viewing, explaining every aspect of what was required for the process to run smoothly. Regular updates throughout, and really could not do enough for me !! Would Totally recommend to anyone!! Thanks Therese 😊...
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Feb 02,2017
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Natalie Wilby
Katie Buswell
Katie Buswell
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Feb 02,2017
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I am writing this review about 2 members of staff at Chelton Brown Northampton. Both are lovely, friendly and professional. I received excellent customer service from both, they talked me through every question I had and made me feel very comfortable. Property Management have been less helpful....
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Comment on agent fees
Well over priced, but wasn't in this world.
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Jan 27,2017
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Therese Leonard
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Jan 27,2017
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We were given 11 days to relocate from Scotland to the Rugby area for employment, Therese was so helpful the process from start to finish was so fuild and pain free. Any questions were answered straight away and not just about the house ,kennels, vets ect. The whole team are very friendly and so helpful....
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Comment on agent fees
Coming from Scotland we had not fees to pay so it was a bit of a shock but from other inquires with other agencies the fees are not the highest
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Jan 27,2017
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Therese Leonard
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Jan 27,2017
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I found Chelton Brown to be an exceptional letting agent highly professional very helpful and friendly ,Therese Leonard went over and above her job to make it any easy letting ,I have nothing but high praise for all the staff at Daventry...
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Comment on agent fees
Very fair
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Jan 06,2017
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Therese Leonard
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Jan 06,2017
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It was a pleasure to deal with Therese, very helpful and quick to get things rolling so that we can move in as soon as possible...
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Dec 19,2016
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Therese Leonard
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Dec 19,2016
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Therese has helped me move on two occasions and both occasions she has been both professional and extremely helpful. On the latest occasion Therese went above and beyond to help my move - be the right move and be stress free....
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Comment on agent fees
Good
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Dec 16,2016
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Therese Leonard
Nadine Lindsay
Nadine Lindsay
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Dec 16,2016
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(Foreword: I would like to Include Edward Chelton Brown in this review as well) The entire experience was exemplary, from first application on RightMove.co.uk to being handed the keys. At every step of the way I felt that I was being well looked after. Therese Leonard was more than happy to answer all my questions promptly and efficiently and even gave me suggestions as to activities and goings on in the Village. You really get the feeling that Therese had a deep knowledge and background unde...
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Comment on agent fees
As an Australian immigrant to the UK who has no cognizance of what the usual accepted band of agents fees is I can't really comment on the value of this. All I can say is that the reference application was completed very quickly and all utilities were taken care of which is the main thing.
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Nov 18,2016
Minithumbup
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Therese Leonard
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Nov 18,2016
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Very nice people and friendly agency who helped me to find a good house for my family thank you very much...
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Comment on agent fees
Good
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Nov 18,2016
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Lynn Carson
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Nov 18,2016
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Very happy with the service that was provided during our bathroom renovation.I was kept up to date with the progress from the landlord and the guys doin the work....
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Oct 31,2016
Minithumbup
Georgina Stevenson
Georgina Stevenson
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Oct 31,2016
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Brilliant service, sold our house for exactly what we wanted within 7 days. From start to finish the service we received was the best experience of an agent we've ever had....
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Comment on agent fees
Really competitive
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Oct 21,2016
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Therese Leonard
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Oct 21,2016
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Using Chelton Brown to rent a local property provided us with a professional and efficient service. Willing to offer help and guidance to ease the process....
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Comment on agent fees
High overall but justifiable.
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By: Sali Brown
Oct 25, 2016
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Hi Sarah, thank you for your review. Therese and the Daventry team were pleased to help. Sali Brown MD ...
Oct 10,2016
Minithumbup
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Oct 10,2016
0 people found
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arranged a viewing to suit my unusual circumstances. paperwork organised quickly. friendly and professional. very detailed information on check in...
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Comment on agent fees
average
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By: Sali Brown
Oct 12, 2016
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Thank yo Darren for your review. The Daventry team are really pleased they were able to help. Sali Brown MD ...

NAEA ARLA TDS


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
15 2 40 13 3 0 1 1 0 1
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Agent Fees

For all prospective tenants:

Single applicant fee - £225 Inc. VAT
Joint tenancy - £265 Inc. VAT
Additional applicants (per tenant over the age of 18) - £65 Inc. VAT

In certain situations:

Guarantor fee* (if required)- £130 Inc. VAT

*A Guarantor may be required if you do not completely fulfill our affordability criteria. The Guarantor fee is in addition to the applicant fee.

Company Lets

Company let fee - £280 Inc. VAT

The fee(s) above cover the cost incurred by Chelton Brown in order to successfully set up the tenancy for you.

This fee(s) is/are payable to conduct your references and other administrative work. Chelton Brown will NOT hold the property until you provide all required documents and successfully pass your references.

The fee(s) is/are NON-REFUNDABLE.

It is therefore critical to provide accurate information about your employment and your financial position BEFORE payment of the fees in order to avoid disappointment at a later stage.
Last updated at 3:23 PM 15/06/2016 by Sali Brown

Complaints Procedure

Once a complaint is registered with the branch, a Manager will be allocated to investigate and respond to the complaint via phone and then follow up in writing.
Last updated at 3:23 PM 15/06/2016 by Sali Brown

Awards won by Chelton Brown

Individual Branch Awards

Daventry, NN11 4BH

Northampton, NN1 1DF

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View All 2 Branches


Chelton Brown - Daventry, , NN11
Daventry
15 Market Square, Daventry NN11 4BH
(32)
Chelton Brown - Northampton, , NN1
Northampton
4/5 George Row, Northampton NN1 1DF
(43)

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