Chelton Brown

4.40/5 rating 154 reviews
  • 77% valuation accuracy
  • 86% recommend
  • 90% fee satisfaction
Chelton Brown has been established for over 35 years and manages a large portfolio of properties across Northamptonshire.
We specialise in lettings and property management and pride ourselves on our Read full description...Chelton Brown has been established for over 35 years and manages a large portfolio of properties across Northamptonshire.
We specialise in lettings and property management and pride ourselves on our customer service and marketing.
Chelton Brown is ARLA regulated and adhere to strict guidelines.
Chelton Brown

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“ Heartless disregard for vulnerable tenants whilst defending rogue landlords!... ”

Jun 13,2018
Minithumbdown
By: 'Peter Baxter - Baxter Property Services'
Jun 13,2018
1 people found
this helpful
Having worked as a contractor for Chelton Brown I have seen from the inside how this Agent enforces the terms of the lease to the letter on behalf of their fee paying landlords yet is prepared to turn a blind eye and to close their ...
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A rip off because they do not adequately defend the rights of rent paying tenants against rogue landlords!
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“ Communication... ”

Jun 13,2018
Minithumbup
By: 'Ade'
Jun 13,2018
0 people found
this helpful
Communication was very good and clear between Therese and I, my needs were met and there was good understanding between us....
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Comment on agent fees
Good
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“ Property rental & sale... ”

Jun 13,2018
Minithumbup
By: 'Nick'
Jun 13,2018
0 people found
this helpful
I used Chelton Brown for approx. 4.5 years to manage the rental of my property. In my opinion they dealt with all aspects in a timely & professional manner. Any issues were dealt with promptly by Nicola and her team. I have recently sold the property ...
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I believe the agent fees to be broadly in line with local competitors and had no issues with them.
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“ Verry happy... ”

Jun 06,2018
Minithumbup
By: 'Costea'
Jun 06,2018
1 people found
this helpful
From my experience with chelton brown I will highly recommend the agency... The staff is friendly and helpful.. Verry professional services and from my side they are the best on the market... Thanks guys !!!...
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“ Everything... ”

Jun 06,2018
Minithumbup
By: 'EB'
Jun 06,2018
0 people found
this helpful
Anytime anything goes right or wrong, Chelton brown have got you covered. I had a couple of unavoidable nightmares in a wonderful flat, and Chelton brown helped me through it all, even down to the tiniest silliest questions....
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Acceptable, definitely got my monies worth
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“ Excellent Service... ”

May 30,2018
Minithumbup
By: 'Simon Whitaker'
May 30,2018
0 people found
this helpful
Therese and Michelle have provided an excellent service in supporting myself to gain a second residency in Daventry. Quick thorough and well received in making this a great experience in line with customer service excellence …… Thank You so much...
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All fabulous no complaints
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“ TDS Deposit... ”

May 30,2018
Minithumbup
By: 'AJ'
May 30,2018
0 people found
this helpful
Nadine did an outstanding job of presenting our case to TDS. We recovered the majority of the necessary repair costs. Her diligence in preparing the inventories and reporting routine inspections, provided the foundations for a successful claim....
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“ Excellent Service... ”

May 29,2018
Minithumbup
By: 'AndyW'
May 29,2018
0 people found
this helpful
A very professional and detailed service was provided, every i and t dotted and crossed and clearly explained. All done with a smile and excellent customer service....
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“ Abysml Service... ”

May 28,2018
Minithumbdown
By: 'Bobby Isom'
May 28,2018
0 people found
this helpful
Booked to view a house that was on the market for sale. Turned up and waited for over an hour and the estate agent didn't turn up. I tried to call but they were closed. I left a voicemail and asked them to call ...
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Na
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“ Excellent Service... ”

May 22,2018
Minithumbup
By: 'Landlord/Seller'
May 22,2018
0 people found
this helpful
I have been using Chelton Brown over the last 5 for renting my property out, and then selling my property. The service I have received over the years has been excellent, and all of the staff have been very helpful....
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The fees have been good for both renting and selling.
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“ Awesome services... ”

May 16,2018
Minithumbup
By: 'Kwame konadu'
May 16,2018
0 people found
this helpful
I really appreciate Chelton Brown mutual relationship towards me as a customer. So use this medium to advertise all Chelton Brown staffs to keep it up....
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Comment on agent fees
Moderate
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“ Great service!... ”

May 12,2018
Minithumbup
By: 'Tim'
May 12,2018
0 people found
this helpful
Dan did a great job with renting the new property we are in now! He was very helpful in liaising with the landlord, patient and asking all necessary questions from him before we moved in! Even with the challenges on the way, he gave us ...
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Comment on agent fees
I just think it's normal procedure for fees to be asked for! they did their job and fees paid!
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“ 5 years with Chelton Brown... ”

May 11,2018
Minithumbup
By: 'Akos Marosy'
May 11,2018
0 people found
this helpful
I have been with Chelton Brown in the last 5 years. They were always helpful and well mannered. It is never black or white so do not expect some fairy tale as they have to consider your and also the landlord's interest. They were fair ...
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Comment on agent fees
normal fees
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“ Excellent service... ”

May 11,2018
Minithumbdown
By: 'Excellent Agent'
May 11,2018
0 people found
this helpful
Donna is always very polite and extremely helpful and is very organised and efficient especially when dealing with any issues or problems - thank you...
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Comment on agent fees
Reasonable
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“ She is working properly... ”

May 08,2018
Minithumbup
By: 'Natalie wilby'
May 08,2018
0 people found
this helpful
Respectful person gives you the right information working properly and at time so happy to be on chelton brown agency...
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Comment on agent fees
Good
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“ patience throughout... ”

May 02,2018
Minithumbup
By: 'chris'
May 02,2018
0 people found
this helpful
Katie was patient as we were for a time if we were going ahead with the rental property at all...
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“ Very professional... ”

Apr 23,2018
Minithumbup
By: 'Debra'
Apr 23,2018
0 people found
this helpful
I can't thank Therese enough. She helped me though all the processes from viewing to signing my tenancy. Nothing was to much trouble for her....
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Comment on agent fees
Good
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“ Renting through Chelton Brown... ”

Apr 17,2018
Minithumbup
By: 'Alison'
Apr 17,2018
0 people found
this helpful
Very good experience from giving the deposit to moving in. Helpful and friendly staff and reasonable fees compared to other agents....
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Good compared to most other agents I've seen
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“ Top quality customer service... ”

Apr 16,2018
Minithumbup
By: 'Craig Addison'
Apr 16,2018
0 people found
this helpful
The experience I have had with Chelton has been positive from start to finish. Therese was excellent in helping me to locate the right property to fit my circumstances. Donna was always punctual and professional when dealing with my queries and questions. Nadine completed all ...
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Comment on agent fees
Very competitive and the only time I didn't begrudge spending my money.
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“ Landlord's Review... ”

Apr 12,2018
Minithumbup
By: 'Mary K'
Apr 12,2018
0 people found
this helpful
Was recommended to use Chelton Brown by a very good friend of mine who has been using them for a number of years. An excellent recommendation and I believe she receives a payment for this which is a plus. From the moment I met Vikky ...
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Comment on agent fees
I would say the fees are reasonable, especially with regard to the excellent service they give.
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By: damaris
Apr 12, 2018
View all comments (2)
Damaris Herriot Not at all surprised, I do not know Kate but I have met Victoria a few times both as a tenant and a landlord , she is super helpful and efficient and a credit to your company but Chelton Brown are the best so I am sure Kate is the same. ...

“ Current tenant... ”

Apr 12,2018
Minithumbup
By: 'Daventry'
Apr 12,2018
0 people found
this helpful
Very happy with the service i received when starting the process to rent a property. Therese was extremely helpful and lovely. Many thanks to all at Chelton Brown...
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“ I was very pleased to work with your agency! everything was fast and good! thank you Therese.... ”

Apr 10,2018
Minithumbup
By: 'Evgheni St.'
Apr 10,2018
0 people found
this helpful
Me and my family were happy to rent a flat from Chelton Brown,all the papers were presented in a clear form, which made us make the right decision.In the future we will only work with your agency! with Therese...
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Comment on agent fees
Good
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“ Second flat through this estate agent... ”

Apr 06,2018
Minithumbup
By: 'Tom'
Apr 06,2018
0 people found
this helpful
After finishing my second successful flat application with the amazing team at Chelton Brown I have no hesitation if recommending friends and work colleagues to speak to them first. The staff are friendly, happy to make time for you and they care about getting you ...
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Comment on agent fees
Very good. Alot lower than most other companies in Northampton
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“ Stress free... ”

Apr 05,2018
Minithumbup
By: 'Liam'
Apr 05,2018
0 people found
this helpful
What a lovely lady Therese is, she made our time with her pleasurable and stress free. Needed not to ask any questions as all topics were covered and very clear and easy to understand....
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Comment on agent fees
Good
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Mar 06,2018
Minithumbup
By: 'James D'
Mar 06,2018
0 people found
this helpful
My experience with Chelton Brown was great from start to finish. The only thing I wasn't too impressed with was the lack of knowledge about the property from the agent during the viewing. She did explain to us that as its a property they ...
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This was good
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Mar 05,2018
Minithumbup
By: 'Mr Chris Dunne'
Mar 05,2018
0 people found
this helpful
I would not hesitate to use Cheltenham Brown again as the quality of there properties outshone the competition easily.The properties in looked at before there's were of a very poor standard....
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Comment on agent fees
Fair fees
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Mar 03,2018
Minithumbup
By: 'Sarah'
Mar 03,2018
0 people found
this helpful
I have used Chelton Brown as a letting agent for the past 5 years and would like to recommend their excellent services. During this time, Chelton Brown have quickly found suitable tenants for my rental property. The only periods that the house has been empty was ...
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Mar 01,2018
Minithumbup
By: 'Dale Cobley'
Mar 01,2018
0 people found
this helpful
Therese was very polite and helpful with arranging the property we have now moved into. The services was great and explained well and any further questions that came up were answered quickly....
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Comment on agent fees
Fee ok...not a massive fan of fees your pay and dont get back if not successful.
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Feb 25,2018
Minithumbup
By: 'Michael A'
Feb 25,2018
0 people found
this helpful
Absolutely 1st class service from Chelton Brown. This is my first rented property and Natalie explained everything to me and was very helpful giving me all the information I needed to move in hassle free. The whole process from viewing to moving in was great. ...
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Comment on agent fees
Fees were very reasonable, especially compared to some of the other Agents that I had been looking at prior to agreeing a Let through Chelton Brown. You get a quality service for the fees you pay
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Feb 15,2018
Minithumbup
By: 'Flaviu'
Feb 15,2018
0 people found
this helpful
Lovely approach, full information, kind professional I will like to have a long rapport with Chelton Brown agency in the future....
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Comment on agent fees
Agent's fees is fair.
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NAEA ARLA DPS TDS SAGEagent


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
32 2 93 15 4 0 1 1 3 3

Agent Fees

For all prospective tenants:

Single applicant fee - £225 Inc. VAT
Joint tenancy - £265 Inc. VAT
Additional applicants (per tenant over the age of 18) - £65 Inc. VAT

In certain situations:

Guarantor fee* (if required)- £130 Inc. VAT

*A Guarantor may be required if you do not completely fulfill our affordability criteria. The Guarantor fee is in addition to the applicant fee.

Company Lets

Company let fee - £280 Inc. VAT

The fee(s) above cover the cost incurred by Chelton Brown in order to successfully set up the tenancy for you.

This fee(s) is/are payable to conduct your references and other administrative work. Chelton Brown will NOT hold the property until you provide all required documents and successfully pass your references.

The fee(s) is/are NON-REFUNDABLE.

It is therefore critical to provide accurate information about your employment and your financial position BEFORE payment of the fees in order to avoid disappointment at a later stage.
Last updated at 11:03 AM 27/10/2017 by Edward Chelton Brown

Complaints Procedure

Once a complaint is registered with the branch, a Manager will be allocated to investigate and respond to the complaint via phone and then follow up in writing.
Last updated at 11:03 AM 27/10/2017 by Edward Chelton Brown

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View All 2 Branches


Chelton Brown - Daventry, NN11
Daventry
15 Market Square, Daventry NN11 4RN
(90)
Chelton Brown - Northampton, NN1
Northampton
4/5 George Row, Northampton NN1 1DF
(63)

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