Chelsea Square Partnership

My whole experience with them has been awful. So bad that the property they rented to me one of the bathrooms stinks so bad even after the 'professional' clean they gave it and after I cleaned it that it can't be used and the bedroom next to it either. So I'm living here and ... Read Full Review

Rebecca Lucas has managed the property for months now, and is easy to talk to and replied emails and call promptly and efficiently, top ... Read Full Review

The overall experience with Chelsea Square in renting the place was relaxed and friendly. After our tenancy ended they coordinated well to get us our deposits back. However, we left our Dyson vacuum cleaner at the apartment when we were moving out. I contacted Rebecca Lucas, and she confirmed the ... Read Full Review

Rebecca Lucas was friendly, approachable and very responsive and proactive throughout ending my tenancy considering my circumstances were very serious. I would highly recommend Chelsea ... Read Full Review

Very professional so far, like that i have one point of contact i can go to to help resolve issues, and so far she has been very good and a pleasure to work ... Read Full Review

Summary: great sales people, TERRIBLE property management who is unhelpful - I hope you won't have any issues with the property that you have rented out. Initial service - great! Once we were happy with the property which was shown and advice the agent of our circumstance where we would ... Read Full Review

Cesar was professional, polite, straight forward and honest. We had a positive experience dealing with him and as soon as we put in an offer he made sure we could get the contract sorted and we moved in the next ... Read Full Review

***AVOID THIS AGENCY AT ALL COSTS**** As a tenant I received very disturbing and threatening phone calls from staff at Chelsea Square, demanding that I leave the property even though I had a legally binding contract and had not been given any notice to quit. I was met outside the house by a MR ... Read Full Review

The worst experience I have had so far with a estate agent. First person who was dealing with me was highly unprofessional, not much experience. When I had asked him questions he didn't know the answers to he refused to answer them then when I had asked to speak to the manger he refused until I ... Read Full Review

Moved into flat and faced many issues with the property and we are now months into the contract. The flat looked nice but once moved in there were many underlying ... Read Full Review

Like any real estate agent, they spared the negative details about the apartment (like the entire plumbing system was clogged) and it took them only 3 moths to fix it. This aside, they are very helpful before you sign the contract. Fees are reasonable compared to other agents and they were very ... Read Full Review

I was really impressed start to finish with Chelsea Square overall and Matt Ettinger in particular. Matt was very available and very responsive. I felt like he always knew exactly what state our transaction was in and that I could pick up the phone to him any time. We were very grateful for ... Read Full Review

Although I do not use Chelsea Square as Agents for me property the owner of the flat above mine does. When a water leak from the flat above caused damaged to my property an agent from Chelsea Square, Ray Jacobs , responded very quickly to the incident. The day after the event he arranged for a ... Read Full Review

Chelsea Square have no conscience. I'm not referring to the poorly forged reviews below. I'm referring to the fact that they neglected to inform us that the property we rented from them had spent its previous 15 years filling up with excrement every time the toilet got flushed. And then when ... Read Full Review

By far the best estate agents I've ever experienced. From their first involvement, they were polite, efficient, plain-talking and knowledgeable, and - most importantly - did what they said they would. They were really easy to talk to and get my needs across, and helped me market my property ... Read Full Review

After 2 years living around West Hampstead area I cannot say how happy we were when we find this letting agency. To be honest with you, after a bad experience with our former agency, we decided to go with Chelsea Square as they didn't charged any hidden fees. At the end, we didn't find just an ... Read Full Review

Chelsea Square were really good to deal with. We had a few maintenance issues whilst we were in the flat and they dealt with them quickly and efficiently. Reena was always very helpful and friendly to deal with. Would rent through them again if I move back to West ... Read Full Review

Reena was quick, helpful and upfront with information. I appreciated the valuable advice she gave me concerning deposits and regulations. I needed to move fast and Reena helped process everything for me in a couple of days. Overall very good ... Read Full Review

I dealt with Reena at Chelsea Square to find my current property. I had a viewing with her of somewhere I was not keen on but two weeks later she contacted me with this one. I was impressed that she had recognised that this property would suit me, even after a couple of weeks without any contact. ... Read Full Review

Excellent service received throughout the transaction of renting a property through Chelsea Square. Quick and helpful communication at all times and the best estate agent I have dealt with in London over the past 6 years for lettings. Would highly ... Read Full Review