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Chase Evans is an independent estate agency, dedicated to providing the highest levels of service and drawing on more than twenty years of experience in the London property market.
 
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Properties for rent
Nov 10,2017
Minithumbdown
By: 'Nn'
Nov 10,2017
0 people found
this helpful
This agency is the worst! I would love to put 0 stars but I can't. They gave my deposit back after 3 month and I have the worst experience with them. I didn't have any contact with the landlord and if you need something they take forever to give you a solution. 3 weeks without a boiler because they couldn't find an easy solution. The customer service is the worst, thay are rude and terrible people. I can see that they have many bad reviews and I can't understand how they sti...
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Sep 28,2017
Minithumbup
By: 'Ali'
Sep 28,2017
0 people found
this helpful
Chaseevans probably the worst estate agency in London!! Firstly i was renting a flat for one year and they were always reminding me to pay the rent on time however when it came to the deposit refund i had to wait for it for 2 months and everytime i was trying to contact my property manager he didn't answer the phone calls and when i was trying to reach him via email i was receiving automatic replies that he is on holidays. Then i rented another flat for 1 year as well, when i decided not to exte...
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Sep 25,2017
Minithumbdown
By: 'Nad'
Sep 25,2017
0 people found
this helpful
I am disgusted with the way this company operates and surprised they are still in business. I rented from them for a year. * At the end of the tenancy it was a nightmare getting the deposit back with numerous people being assigned as 'property managers'. Its been over 2 months and still no sign of the deposit. Their communication with tenants and each other is extremely poor. Numerous emails have been sent back and forth with no resolve....
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Comment on agent fees
extensive fees
Was this helpful? Yes
Sep 20,2017
Minithumbdown
By: 'Steve'
Sep 20,2017
0 people found
this helpful
Please guys avoid this agency!!! its nothing else only just take as much as money as they can... unprofessional service. after one year when we wanted to extend the contract they said everything is fine. we can extend and they still put back the property to the market. they want to put unbelivble prices for everything. they gave you a very hard time and obviusly they do in that when you almost need to go out from the house! disgusting agency!!! i would not recommend to not even my enemys!!!! Avo...
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Sep 09,2017
Minithumbdown
Raimonda Stasiulyte
By: 'Rosie'
Sep 09,2017
4 people found
this helpful
We have had such disgraceful service from Chase Evans, regarding the return of our deposit. We kept chasing our check out report which took over 7 weeks. When we eventually received it the report it was full of mistakes as the third party company didn't know the property at all and consequently didn't turn on master switches etc, which added hundreds of pounds of additional costs. We pointed these obvious mistakes out but chase Evans said that it's nothing to do with them as it's a third party,...
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Comment on agent fees
Bad
Was this helpful? Yes
By: Nina
Sep 22, 2017
View all comments (1)
Hi rosie, I have had similar issues after renting with them for one year. Its now been 7 weeks and our deposit has not been returned. We have been passed from one incompetent property manager to another. I am utterly disgusted that this company is allowed to stay in business and with the way they treat tenants. Similarly their check out company 'Attic', did not complete a thorough enough check out resulting in us also being charged for bulbs and other items that were in the flat adding hundre ...
Sep 04,2017
Minithumbdown
By: 'Henley'
Sep 04,2017
0 people found
this helpful
Avoid it at all costs. Such a scam. They are not reputable company. They tried to scam us and rise the price of advertised company. They are ver manipulative and basically want as much money as they can or they just waste your time....
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Comment on agent fees
they want to rip you off
Was this helpful? Yes
Aug 09,2017
Minithumbup
Ian Bates
By: 'Chan'
Aug 09,2017
0 people found
this helpful
Ian is very efficient to find a good tenant for my apartment in Bromley-by-Bow. Actually, 3 other agents of Chase Evans have tried to market my property starting from June, but in vain for 6 weeks. Ian managed to sign a tenancy for me within 2 weeks and finally shorten my void period. Thanks your great work, precise communication and timely update of the whole letting process for me....
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Comment on agent fees
Good & reasonable
Was this helpful? Yes
Jul 29,2017
Minithumbdown
Shahid Miah
By: 'Ellie'
Jul 29,2017
4 people found
this helpful
He was just very rude and it as so unpleasant dealing with him. Don't waste your time with these guys... Most of the properties on their rightmove are fake...
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Jul 10,2017
Minithumbdown
By: 'AVOIDCE'
Jul 10,2017
3 people found
this helpful
Hi All, My experience with Chase eavns Checkout was one of the worst events of my all tenancy stay in London. I stayed in a property managed by Chase Evans. The checkin process was good smooth and they took a fee of £270 for agreement creation etc. The flat whcih i moved in was good however it was not clean. The checking was done by Attic inventory. Stayed their for an year and my stay was pleasant. I kept the flat in a good shape and almost as it was handed over to me. I checked out of th...
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Was this helpful? Yes
Jun 30,2017
Minithumbdown
Shahid Miah
By: 'Lady.P'
Jun 30,2017
3 people found
this helpful
Been looking at places online and spoke to a guy called Shahid who assured me if I have him £250 up front I am guaranteed a flat when available, now come on who in their right mind would hand over £250 to a complete stranger after reading these reviews. I suspect the 5* Ines are all fake anyhow done by friends...
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Comment on agent fees
N/a
Was this helpful? Yes
Jun 17,2017
Minithumbup
Holly
By: 'Clive'
Jun 17,2017
1 people found
this helpful
Read some bad reviews but our experience is the opposite. Polite professional and efficient reponse from James at Pan Peninsular followed up by a profesional service in terms of reviews of the contracts deposit holding service and draft inventories. Finally a superb response from Holly Acock at main office with issues and repairs after move in. Thoroughly reccomend them....
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Comment on agent fees
Fair
Was this helpful? Yes
May 23,2017
Minithumbdown
By: 'Avoid Chase Evans!'
May 23,2017
4 people found
this helpful
They take a £250 holding deposit without completing an offer in writing, prospect tenants do not have a written confirmation of the monthly rent agreed, of the conditions of the offer etc just a card receipt for £250 that might be for...strawberries or whatever. When you ask for proof of offer, you face with endless delays that betray that they do not care to keep decent standards in customer services and second you need to cope up with their semi-informed staff that shows that they...
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Was this helpful? Yes
May 10,2017
Minithumbup
Ian Bates
By: 'Mrs LO'
May 10,2017
0 people found
this helpful
Rent our properties in OTE with Ian, always have true and good advice from him. There were almost no void days. He is always looking after our interest. We are happy with his service. Happy to have IAN to rent the properties that we are going to complete soon...
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Comment on agent fees
good
Was this helpful? Yes
May 10,2017
Minithumbdown
By: 'bhop33'
May 10,2017
4 people found
this helpful
Do not engage this company under any circumstances. They have totally ripped me off with regards to my checkout by deliberately overcharging for cleaning and damage that was done before i even moved into the property. If you want truly dreadful customer service then these are the guys for you. Avoid like the black plague....
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Was this helpful? Yes
May 09,2017
Minithumbup
Ian Bates
By: 'Sukru Haskan'
May 09,2017
0 people found
this helpful
Ian Bates has been helping me to rent my property in Hammersmith and he has done a great job! Even though he secured a tenant, he was happy to talk with another agent who found a tenant with a higher monthly rental to split his commission with him. He seeks landlord's interest ahead of him which is unique and rare in the London market. Highly recommended!...
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Comment on agent fees
Reasonable.
Was this helpful? Yes
May 05,2017
Minithumbup
By: 'Juan'
May 05,2017
0 people found
this helpful
Fantastic speedy service needed to move within 48hrs all done very smoothly and efficiently big thank you to shahid for making this all happen definitely recommend chase evans...
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Comment on agent fees
Good cheaper then others
Was this helpful? Yes
Apr 27,2017
Minithumbup
Ian Bates
By: 'Dr Shah'
Apr 27,2017
0 people found
this helpful
Used Ian for a few of our properties and has always offered excellent advice, a true gentleman and always gave us the impression we were important and being looked after. Very happy with ChaseEvans over all and will continue to use them as we acquire more properties...
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Comment on agent fees
Good
Was this helpful? Yes
Apr 21,2017
Minithumbdown
By: 'TS'
Apr 21,2017
2 people found
this helpful
I took on this flat for 12mths. It had not been cleaned the furniture was stained and had cigarette burns etc. (Which was all documented and photographed at check-in). During my stay. They were constantly having viewings and pestering me to check the property every 2 months and I was even without hot water Nov/Dec for over a month. I vacated the flat at 2813 Pan Peninsula before New Year. My tenancy was due to end 7th January. They had viewings at the flat after I had vacated and they lef...
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Apr 21,2017
Minithumbup
By: 'Happy tenant!'
Apr 21,2017
1 people found
this helpful
I recently move into a property through Chase Evans estate agency and honestly couldn't be happier we the service I received. From my initial offer right the way through to moving into my new house, my agent James was very responsive to all of my enquiries and helped me through every stage of the process (Unfortunately for James I had many questions as this was my first time renting in the UK!!) I admit that I was concerned after reading reviews about Chase Evans online, but I understand that ...
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Comment on agent fees
Roughly same as other agents in the area.
Was this helpful? Yes
Apr 20,2017
Minithumbdown
Svetlana Gavalcova
Kevin Goes
By: 'Donttrustchaseevans'
Apr 20,2017
6 people found
this helpful
AVOID CHASE EVANS AT ALL COST!! I really wish I had read and done my research on this estate agency before I took up my tenancy agreement with them. This agency is run by completely uneducated and unqualified people. **Chase Evans were a nightmare to deal with and had a serious attitude problem.They are all very dishonest and will take as much money as they can from you and there is completely no customer service at all. Whenever I contacted Chase Evans I found them very rude and unhelpful. I ca...
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Mar 13,2017
Minithumbup
By: 'Laura and Tony'
Mar 13,2017
1 people found
this helpful
We chose Chase Evans for their professionalism and their perfect management. We decided to find our new flat a Saturday and our letting agent Vilmis Ziurlys found straight away the one we wanted. We recommand Vilmis with 5 stars and more ! Thank you again! Laura...
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Comment on agent fees
Good
Was this helpful? Yes
Feb 28,2017
Minithumbdown
By: 'Tyler'
Feb 28,2017
6 people found
this helpful
This letting agent is overall one of the worst letting agents I have dealt with while living in London. They are slick and fast until the money comes in and then you can forget it. I was not well informed about costs associated with my rental prior to tenancy and found those once the bills showed up in the post. I have been chasing their property management division for what is now into the 4th week for an electrical issue in my flat and have yet to actually speak to the person who is meant to b...
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Comment on agent fees
Agent fees are very high here and they push for short leases in order to hit you with expensive contract renewals as many times as possible
Was this helpful? Yes
Feb 23,2017
Minithumbdown
By: 'Unhappy'
Feb 23,2017
3 people found
this helpful
I will never ever deal with Chase Evans again. There is a strict lack of professionalism and they have no idea how to treat a client. The guy that was helping me was a complete waste of time. He listed a flat that wasn't available then tried to upsell me into a more expensive one. When I asked about parking, he was able to find one after a little effort. I asked if I could view the flat the next day and he tried to pressure me into renting it sight unseen. Then he began complaining that he ...
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Comment on agent fees
NA
Was this helpful? Yes
Dec 22,2016
Minithumbdown
By: 'George'
Dec 22,2016
5 people found
this helpful
First time we used this agent to find us tenants for a let only. One year later tenants want to go periodic for a few months only. Chase Evans insist they want their relet fee for doing nothing and not only that they want it 12 months up front. No doubt we would never see a refund of this. So unfortunately we decided we could not let the tenants stay....
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Comment on agent fees
Too high for the "service" you get.
Was this helpful? Yes
By: Elizabeth
Jan 25, 2017
View all comments (1)
I believe that this is standard practice for any agent. I had a let only service from another agent and had the same process (and had them take fees and refund them pro rata) Whilst I also thought they 'did nothing', they did, in fact, find the tenant and then serve them appropriate notice etc and once this was explained I had to concede they also had to earn money for their time. Letting ones property always comes at a cost. I am considering letting my property through this company which is w ...
Nov 25,2016
Minithumbup
By: 'Avoidchaseevans'
Nov 25,2016
4 people found
this helpful
Avoid chase evans at all costs, the staff there are blood sucking cowboys who are just trying to extract as much money as possible very their tenants whilst providing as little assistance as possible. If you have an issues with the flat then expect to wait a long time to have problems sorted, waited 3 weeks for them to fix the hot water/heating. Everytime you contact them they avoid your calls and don't respond to emails. They treat you like their best friend and customer until the contract is s...
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Nov 09,2016
Minithumbdown
By: 'Shreyans Surana'
Nov 09,2016
4 people found
this helpful
I would honestly give 0 stars but they aren't letting me do that. The most useless bunch of people I've ever dealt with in my life. Vacated the property 2 months ago and I'm still chasing them for my deposit! Nobody at chase even cares about us. I wouldn't ever want to deal with them again. Have spoken to Omar Ally, Chanel and others over the course of 2 months and nobody cares and they just keep passing me from one person to another. Useless and incompetent!...
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Was this helpful? Yes
Nov 01,2016
Minithumbdown
By: 'LG'
Nov 01,2016
6 people found
this helpful
Chase Evans are utterly incompetent and dishonest -I would give 0 stars if I could. Initially helpful, as soon as I paid a reservation deposit the staff became unresponsive at best, and otherwise rude and disrespectful. I cannot express enough how I regret getting involved with them as it has been a constant battle after another. The amount of stress and anger they have caused me and my landlord they should be banned from the market -I am frankly shocked a corporation like this is still allow...
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Comment on agent fees
Fees very high, none of it deserved as they create nothing but hassle, difficulties and obstacles
Was this helpful? Yes
Oct 08,2016
Minithumbdown
By: 'Frustrated Susan.'
Oct 08,2016
3 people found
this helpful
It's our first time renting in London and unfortunately the service of the management team has been nothing but poor. Initially we were so grateful for the service we had when obtaining the leasing agreement and moving in with such a fast turnaround. However, it's been downhill from there. We have had multiple fire alarms go off with no response from the property manager. The property management business number advised they were unable to assist and to call the emergency lettings number, whi...
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Was this helpful? Yes
Sep 08,2016
Minithumbdown
By: 'E'
Sep 08,2016
2 people found
this helpful
Extremely unhelpful when moving out, providing as little information as possible. Requested to speak to a Chase Evans agent regarding various moving out procedures. They informed me that someone would be in touch but failed to say who, and when asked would not respond....
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Was this helpful? Yes
Aug 22,2016
Minithumbdown
By: 'Peter'
Aug 22,2016
3 people found
this helpful
They are sucking money and stressing you out every time you get in contact with them. Avoid them in any possible way. During my whole life I have not experienced such negative emotions which I have experienced during 2 years of tenancy through chase evans. Everything, from letting, to viewings and leaving the property was absolutely horrible. THERE SHOULD BE NO PLACE FOR SUCH A COMPANY IN THE MARKET!!!!!!! One star review is too much for chase evans, but there was not option to put 0....
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What agent could do to change your mind?
Any fees for such services are too high, they should be paying you back money for stressing you out by such a horrible, unethical attitude.
Attached Files
Comment on agent fees
Any fees for such services are too high, they should be paying you back money for stressing you out by such a horrible, unethical attitude.
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Last updated at 10:04 AM 28/04/2017 by Ian Bates

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Last updated at 10:04 AM 28/04/2017 by Ian Bates

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