Chase Evans
2.6/5, 226 reviews
42% recommended
33% sales valuation accuracy
75% sales fee satisfaction
56% lettings valuation accuracy
44% lettings fee satisfaction
Chase Evans is an independent estate agency, dedicated to providing the highest levels of service and drawing on more than twenty years of experience in the London property market. show more Chase Evans is an independent estate agency, dedicated to providing the highest levels of service and drawing on more than twenty years of experience in the London property market.

Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 33% 75% £320,000 £320,000
Lettings 56% 44% £270 £3,780
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
13 9 64 106 5 0 10 1 2 16
Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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Latest Properties

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“Secure tenants within reasonable time frameK......”

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Sep 09,2019
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By: 'Joselyn Ne'
Sep 09,2019
0 people found
this helpful
Secure tenants within reasonable time frame Keep good statement of accounts Prompt response to queries. Well done. Keep it up. Helpful and responsible....
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“I just moved in and no one has been helpful r......”

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Sep 04,2019
Minithumbdown
By: 'Anna Apice'
Sep 04,2019
1 people found
this helpful
I just moved in and no one has been helpful regarding the heating and water. No one has answered and every time I contact them for a question or contact my property manage I am treated very rudely. I would not recommend....
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“Stay Away...”

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Aug 09,2019
Minithumbdown
By: 'Michael'
Aug 09,2019
4 people found
this helpful
Avoid at all costs. Moved into an apartment that had urine stained bedding and mattress that the landlord won't replace (after 30 emails/calls back and fourth they agreed to a steam cleaning of the mattress), faeces left in the toilet, fixtures falling off, dirt everywhere ...
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“Terrible experience. I chose an apartment and paid its reservation ......”

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Jul 29,2019
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By: 'Customer'
Jul 29,2019
2 people found
this helpful
Terrible experience. I chose an apartment and paid its reservation deposit 2 months before the move in date. 4 days before moving in, the agent I was working with tells me that they have given my apartment to someone else. It was a clear contract breach which ...
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“If I could give no stars I would. The incompe......”

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Jun 27,2019
Minithumbdown
By: 'Felicity Kate'
Jun 27,2019
3 people found
this helpful
If I could give no stars I would. The incompetence and unprofessionalism of this company are unfathomable! Everything was great until we gave them our money. The day we went to move the there were no keys and the parking space that was specified in ...
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“Pan Peninsula letting and sale...”

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Jun 02,2019
Minithumbup
By: 'Rob wilkins'
Jun 02,2019
1 people found
this helpful
I used Chase Evans lettings for over 10 years finding them to be very professional and easy to deal with. During this time I hardly had any void periods. Lauren was always thorough and extremely efficient in dealing with any concerns. I recently sold the apartment ...
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“Dishonest, unethical and incompetent...”

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May 08,2019
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By: 'Consumer Champion'
May 08,2019
5 people found
this helpful
One of the worst firm of managing agents which I have ever encountered in the world of renting. The problems with this firm go all the way to the top of Senior Management at Chase Evans. It's time the UK Regulators sorted out these cowboys ...
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Comment on agent fees
Will try and milk you for all they can and will incessantly lie to you in relation to your tenancy deposit to retain the money in their bank account for as long as possible.
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“GREAT SERVICE...”

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Apr 19,2019
Minithumbup
By: 'Anna'
Apr 19,2019
0 people found
this helpful
I met Lauren back in 2017, when she had helped me moved to a brand new apartment/building, dealing with the initial contract and all the others logistics. Over the last three years she has helped me with the tenancy renewal, even though she wasn't assigned ...
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Comment on agent fees
Fine. Standard
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“They take our money and we need to constantly chase them...”

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Apr 03,2019
Minithumbdown
By: 'Sara Marijuan'
Apr 03,2019
2 people found
this helpful
We've moved to one of their apartments a year ago and every time we have a problem with the utilities we have to chase them for a week. This time our washing machine won't open the door and it has clothes with water inside so ...
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Comment on agent fees
Extremely unreasonable
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“Never...”

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Apr 02,2019
Minithumbdown
By: 'AJ'
Apr 02,2019
4 people found
this helpful
It's been two months of chasing the tenancy deposit, and I have finally learnt that I need to raise a dispute. The inventory checkout report has listed items as missing because the were were moved one foot from their checkin location. In my 8 years of ...
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Comment on agent fees
Bad
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“Chase Evans at Pan Peninsula...”

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Mar 19,2019
Minithumbup
By: 'NIgel Francis'
Mar 19,2019
0 people found
this helpful
The team at CE have looked after the letting of my property at PP since it was built and have provided consistently good service, both letting and managment. As I live overseas, I am reliant on CE to monitor the position as regards the letting ...
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Comment on agent fees
I am happy with the fees charged for the services offered.
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“Bad service and very rude...”

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Mar 05,2019
Minithumbdown
By: 'SUK'
Mar 05,2019
3 people found
this helpful
We had so many problems with this company while we were tenants. They did not address to any of the issues on time. Property maintenance was very poor and no response to calls and mails even after reporting critical issues. However we finished out tenancy ...
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Comment on agent fees
Bad agent fees for the service provided.
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“DEPOSIT FRAUD...”

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Feb 28,2019
Minithumbdown
By: 'Selin'
Feb 28,2019
2 people found
this helpful
They have stalled and stalled me for months! I could not get my deposit in any way. After 9 months, they released a compensation amount and promised to follow the rest. BUT THEY DID NOT. THIS IS A COMPLETE FRAUD. I have emailed for thousands of ...
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“Terrible, unprofessional...”

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Jan 22,2019
Minithumbdown
By: 'Hao Xu'
Jan 22,2019
4 people found
this helpful
Chase Evans has failed to provide inventory 3 months after the tenants moved in. Totally lack of communication, no reply to emails on many occasions. I paid full service and hidden charges - they have authorised tenants to replace a large broken window on 7th floor ...
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Comment on agent fees
It’s too much as they don’t do what they are paid for.
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“Regret, regret, regret!...”

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Jan 15,2019
Minithumbdown
By: 'Albert'
Jan 15,2019
7 people found
this helpful
Inefficient and ineffective service provided by Chase Evans. Paid full management fee yet received poor service to resolve issues related to tenant. Tenant now sue me for negligence when I instructed Chase Evans to follow up instantly. Gathering evidence currently to deal with lawsuit....
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Comment on agent fees
Full management fee at 15% VAT inclusive after negotiation. If not, it would have been close to 20% VAT inclusive. An absolute rip off!
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“Avoid at all costs...”

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Jan 09,2019
Minithumbdown
By: 'Anonymous'
Jan 09,2019
6 people found
this helpful
As other reviewers have noted, this agency is to be avoided, in particular because of their completely unprofessional, not to mention unethical, behaviour. I must say I did not encounter many issues during my tenancy (although they are quite slow in responding to issues), but ...
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“Deposit not refunded...”

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Dec 10,2018
Minithumbdown
By: 'Arsh'
Dec 10,2018
6 people found
this helpful
We never had a problem with this company while we were tenants. However we finished out tenancy on 10th Oct 2018, and have still not seen the deposit hit our account and today it is the 10th Dec 2018. We are speaking about almost 2400 pounds. All the ...
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Comment on agent fees
The worst, ever.
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“Excellent Staff and Profressionalism...”

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Dec 03,2018
Minithumbup
By: 'David Chiu'
Dec 03,2018
0 people found
this helpful
Met Wei about three tears ago and with his professional and expert advices,answer all our Qs on purchase of U.K. properties that help us to decide and bought the first unit at West Tower of Pan Pen . Wei's enthusiasm and passion brought us ...
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Comment on agent fees
No need to pay as I’m the buyer.
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“AVOID AVOID AVOID CHASE EVANS...”

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Nov 27,2018
Minithumbdown
By: 'Disappointed1'
Nov 27,2018
6 people found
this helpful
Having rented in London for many years, Chase Evans has easily been the worst experience I have had with an agent. I regret having given them any benefit of any doubt, and I would recommend any prospective landlord or tenant to stay away. First, the ...
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Comment on agent fees
Not worth it for the service.
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“Chase Evans is a compete fraud...”

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Nov 27,2018
Minithumbdown
By: 'Ash'
Nov 27,2018
4 people found
this helpful
Chase Evans are a fraud After giving them the exact notice in line with the tenancy agreement we are still out of pocket as Chase Evans is delaying matters for no reason. It's been 3 weeks and there is no reason to hold the deposit specially ...
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Comment on agent fees
Bad
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“Avoid like the plague...”

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Nov 26,2018
Minithumbdown
By: 'Harrow 1'
Nov 26,2018
1 people found
this helpful
Appalling time wasters, unresponsive, poor internal coordination. If I could post a worse star rating then I would. Luckily because of their terrible service we did not begin a tenancy with them which is the only saving grace here....
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“AVOID AT ALL COSTS...”

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Nov 01,2018
Minithumbdown
By: 'DA1'
Nov 01,2018
5 people found
this helpful
Absolute scam artists. Please do not use this company. You will not receive your deposit back without taking them to court. They will run rings around you and are impossible to deal with. Even if you fall in love with the property you are wanting ...
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By: Wayne Treveil
Nov 19, 2018
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Please email me wtreveil@chaseevans.co.uk, I will look into for you ...

“Avoid like the plague...”

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Oct 28,2018
Minithumbdown
By: 'Anon123'
Oct 28,2018
3 people found
this helpful
Take months to resolve serious issues with our flat (leaking shower, fire hazards etc.), have to be constantly chased or nothing happens, are rude and never apologise. Try and shirk responsibility by blaming the developer for issues with our new build flat. We were also ...
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Comment on agent fees
Too expensive
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“Very poor service and not professional...”

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Oct 28,2018
Minithumbdown
By: 'steve'
Oct 28,2018
5 people found
this helpful
Very poor service and never think of their customers. No check in report and charge a lot for moving out without reasonable explains. Not do what the promised compensation for malfunction of facilities...
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Comment on agent fees
not worth for the service
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“Record Everything and Take Photos, Or Lose Your Money....”

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Oct 25,2018
Minithumbdown
By: 'inventory12'
Oct 25,2018
9 people found
this helpful
Main suggestions: -Check your check-in and check-out reports in detail -Take photos of everything when moving in and moving out -Send the deposit request form the day after you moved out via a regular mail, wait for 10 days and raise a dispute with mydeposits. For ...
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“Terrible, terrible firm...”

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Oct 09,2018
Minithumbdown
By: 'PanPen2017'
Oct 09,2018
4 people found
this helpful
I rented from Pan Peninsula in 2017 through Chase Evans. They are by far the worst firm I have ever dealt with. In every aspect their service was unprofessional, rude and simply dishonest. I would strongly urge people to use another firm...
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“TOTAL SCAMMERS...”

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Sep 20,2018
Minithumbdown
By: 'Tenant'
Sep 20,2018
6 people found
this helpful
The WORST agency / company I've ever dealt with in my life. We are proceeding with legal action. They lie and point blank mislead customers. Do not resolve issues, pass the book. NO customer service. Honestly, I would avoid to save yourself money, time and energy. ...
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Comment on agent fees
BAD
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“Bad customer service, no communications, hidden fees, misrepresentation. Lack of competency....”

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Sep 15,2018
Minithumbdown
By: 'Eva'
Sep 15,2018
7 people found
this helpful
Hidden fees, misrepresentations, lack of communication & competency, bad office politics are only some of the issues we encountered with Chase Evans. Their agents are helpful only until you sign the contract. After that, there's barely any communication and assistance. On top of that I must ...
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Comment on agent fees
A lot of agent fees, hidden fees and costs. Definitely not recommended.
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“Context:- I rented one of their apartments for 1.5 yearsProblems:......”

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Sep 10,2018
Minithumbdown
By: 'André'
Sep 10,2018
10 people found
this helpful
Context: - I rented one of their apartments for 1.5 years Problems: - 2 months with broken drier (multiple contacts) - No heating for 4 months during Winter (multiple contacts) - Broken furniture that was never repaired (multiple contacts) - Unfair contract terms: -- non-limited/indexed costs for ...
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By: Lisa
Nov 15, 2018
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Dear André, Thank you for your review. This is most helpful. I am currently in the process of arranging the check-out with Chase Evans and have run into exactly the same problems. The email specifying the cleaning company allowed to reenter the property names one single company, Hyway Cleaning Limited, as described by you above. This is clearly an unfair competition practice. I have been unable to find any online reviews or pricing of this company. Have you or anyone reading this used ...

“Do not rent with Chase Evans...”

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Aug 10,2018
Minithumbdown
By: 'Qwerty'
Aug 10,2018
5 people found
this helpful
The agents of Case Evans are helpful until the point where you sign the contract. After that, you are left on your own for the repairs. I am paying over £500 a week (2 beds, 2 baths), but fridge + freezer are broken, as well as the microwave. All ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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Last updated at 4:37 PM 08/11/2016 by Adam

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