Chase Evans
2.6/5, 236 reviews
40% recommended
25% sales valuation accuracy
60% sales fee satisfaction
57% lettings valuation accuracy
45% lettings fee satisfaction
Chase Evans is an independent estate agency, dedicated to providing the highest levels of service and drawing on more than twenty years of experience in the London property market. show more Chase Evans is an independent estate agency, dedicated to providing the highest levels of service and drawing on more than twenty years of experience in the London property market.

Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 25% 60% £320,000 £320,000
Lettings 57% 45% £270 £3,780
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
14 9 64 113 5 0 10 1 2 18
Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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“Appalling service. I have been waiting for th......”

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Feb 15,2020
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By: 'Julia'
Feb 15,2020
0 people found
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Appalling service. I have been waiting for three months for a simple some maintenance to be done. Chased dozens of times and still no action result. All issues were supposed to be fixed before i moved into the property and was assured it would not ...
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“GREAT SERVICES...”

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Feb 13,2020
Minithumbup
By: 'Liberty Pattinson'
Feb 13,2020
0 people found
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Chase Evans provide us with great services, they are very quick to respond and help us with anything we ask regarding our property especially with us being based outside of London. We are very happy with the service Chase Evans deliver to us and will ...
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“ Extremely disappointed with the way we are......”

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Feb 12,2020
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By: 'Ben Parker'
Feb 12,2020
0 people found
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 Extremely disappointed with the way we are being treated by Chase Evans. We have not had hot water or heating for five months , and they have zero urgency with getting the problem fixed . Please think twice before renting any properties from this estate agent! ...
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“Barely legal crooks......”

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Feb 06,2020
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By: 'Clive'
Feb 06,2020
0 people found
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These guys are legal crooks...quick to chase u to pay up on time, but slow on anything that is their responsibility! Staff always changing always delaying any action. No decision on amount or deposit refund 4months after moving out of Landmark E. Tower! Now ...
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“First of all, they don't have professionalism......”

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Jan 31,2020
Minithumbdown
By: 'Satyasheel'
Jan 31,2020
1 people found
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First of all, they don't have professionalism. You ask them for viewing and they will say it is confirmed then they will say please wait for 5 mins and they will confirm if the viewing is still open or not (this is just before 5 mins of ...
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“ChaseEvans: very very poor service.. they don......”

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Jan 28,2020
Minithumbdown
By: 'ASm'
Jan 28,2020
1 people found
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ChaseEvans: very very poor service.. they dont respond at all.. house of a very poor quality.. service is non existent. avoid them like plague....
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“We have rented with Chase Evans for 18 months. They have ......”

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Jan 23,2020
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By: 'Emma'
Jan 23,2020
0 people found
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We have rented with Chase Evans for 18 months. They have left damp in our property for the entire period, have not tended to the garden (despite the landlord stating the garden would be dealt with at least every 6 months), one worker they sent left a ...
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By: Mioara larie
Jan 23, 2020
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I am an demanding client, I recognize this, I pay as required but I want maximum quality and professionalism. I have tried many real estate agents and agents, but Ahmad is the most professional. He understood and found my right home in 3 days, which others did not succeed in 6 months! Amazing how easy it was for a real estate expert. Thank you very much Ahmad Raza ...

“BEWARE !!!...”

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Nov 25,2019
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By: 'Francois Le Dain'
Nov 25,2019
3 people found
this helpful
BEWARE !!! Chase Evans is a very very bad agency. They have good letting team and after when you move to your apartment, they have an UNACCEPTABLE property management. Do not let their agents rent you something because when you will move in it will be ...
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“Rude, disrespectful Agent...”

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Nov 13,2019
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By: 'Barbara'
Nov 13,2019
1 people found
this helpful
Salesperson Alexandre Chapalian is one the worst, rudest agent in E14. He got really upset after I didnt raise my offer and he started sending me insulting emails. I have never come across anyone like that before. Avoid them at any cost. They are overpricing ...
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By: Ms duley
Nov 27, 2019
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02038692898 - Called this office and spoke to Jason who was very rude and unprofessional. I would never go through this company ever again as the staff clearly don't understand a thing! ...

“33 Plymouth Wharf - Claudio and Carol - do no......”

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Nov 01,2019
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By: 'Luke Stevens'
Nov 01,2019
1 people found
this helpful
33 Plymouth Wharf - Claudio and Carol - do not rent from them. Chase Evans tool a holding deposit of £300 and never removed the property from the market. The property had rats coming into the toilet and sewage backing into the shower. All of the furniture ...
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“Secure tenants within reasonable time frameK......”

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Sep 09,2019
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By: 'Joselyn Ne'
Sep 09,2019
0 people found
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Secure tenants within reasonable time frame Keep good statement of accounts Prompt response to queries. Well done. Keep it up. Helpful and responsible....
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“I just moved in and no one has been helpful r......”

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Sep 04,2019
Minithumbdown
By: 'Anna Apice'
Sep 04,2019
1 people found
this helpful
I just moved in and no one has been helpful regarding the heating and water. No one has answered and every time I contact them for a question or contact my property manage I am treated very rudely. I would not recommend....
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“Stay Away...”

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Aug 09,2019
Minithumbdown
By: 'Michael'
Aug 09,2019
5 people found
this helpful
Avoid at all costs. Moved into an apartment that had urine stained bedding and mattress that the landlord won't replace (after 30 emails/calls back and fourth they agreed to a steam cleaning of the mattress), faeces left in the toilet, fixtures falling off, dirt everywhere ...
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“Terrible experience. I chose an apartment and paid its reservation ......”

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Jul 29,2019
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By: 'Customer'
Jul 29,2019
3 people found
this helpful
Terrible experience. I chose an apartment and paid its reservation deposit 2 months before the move in date. 4 days before moving in, the agent I was working with tells me that they have given my apartment to someone else. It was a clear contract breach which ...
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“If I could give no stars I would. The incompe......”

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Jun 27,2019
Minithumbdown
By: 'Felicity Kate'
Jun 27,2019
4 people found
this helpful
If I could give no stars I would. The incompetence and unprofessionalism of this company are unfathomable! Everything was great until we gave them our money. The day we went to move the there were no keys and the parking space that was specified in ...
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“Pan Peninsula letting and sale...”

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Jun 02,2019
Minithumbup
By: 'Rob wilkins'
Jun 02,2019
1 people found
this helpful
I used Chase Evans lettings for over 10 years finding them to be very professional and easy to deal with. During this time I hardly had any void periods. Lauren was always thorough and extremely efficient in dealing with any concerns. I recently sold the apartment ...
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“Dishonest, unethical and incompetent...”

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May 08,2019
Minithumbdown
By: 'Consumer Champion'
May 08,2019
6 people found
this helpful
One of the worst firm of managing agents which I have ever encountered in the world of renting. The problems with this firm go all the way to the top of Senior Management at Chase Evans. It's time the UK Regulators sorted out these cowboys ...
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Comment on agent fees
Will try and milk you for all they can and will incessantly lie to you in relation to your tenancy deposit to retain the money in their bank account for as long as possible.
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“GREAT SERVICE...”

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Apr 19,2019
Minithumbup
By: 'Anna'
Apr 19,2019
0 people found
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I met Lauren back in 2017, when she had helped me moved to a brand new apartment/building, dealing with the initial contract and all the others logistics. Over the last three years she has helped me with the tenancy renewal, even though she wasn't assigned ...
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Comment on agent fees
Fine. Standard
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“They take our money and we need to constantly chase them...”

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Apr 03,2019
Minithumbdown
By: 'Sara Marijuan'
Apr 03,2019
3 people found
this helpful
We've moved to one of their apartments a year ago and every time we have a problem with the utilities we have to chase them for a week. This time our washing machine won't open the door and it has clothes with water inside so ...
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Comment on agent fees
Extremely unreasonable
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“Never...”

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Apr 02,2019
Minithumbdown
By: 'AJ'
Apr 02,2019
4 people found
this helpful
It's been two months of chasing the tenancy deposit, and I have finally learnt that I need to raise a dispute. The inventory checkout report has listed items as missing because the were were moved one foot from their checkin location. In my 8 years of ...
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Comment on agent fees
Bad
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“Chase Evans at Pan Peninsula...”

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Mar 19,2019
Minithumbup
By: 'NIgel Francis'
Mar 19,2019
0 people found
this helpful
The team at CE have looked after the letting of my property at PP since it was built and have provided consistently good service, both letting and managment. As I live overseas, I am reliant on CE to monitor the position as regards the letting ...
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Comment on agent fees
I am happy with the fees charged for the services offered.
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“Bad service and very rude...”

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Mar 05,2019
Minithumbdown
By: 'SUK'
Mar 05,2019
3 people found
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We had so many problems with this company while we were tenants. They did not address to any of the issues on time. Property maintenance was very poor and no response to calls and mails even after reporting critical issues. However we finished out tenancy ...
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Comment on agent fees
Bad agent fees for the service provided.
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“DEPOSIT FRAUD...”

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Feb 28,2019
Minithumbdown
By: 'Selin'
Feb 28,2019
2 people found
this helpful
They have stalled and stalled me for months! I could not get my deposit in any way. After 9 months, they released a compensation amount and promised to follow the rest. BUT THEY DID NOT. THIS IS A COMPLETE FRAUD. I have emailed for thousands of ...
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“Terrible, unprofessional...”

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Jan 22,2019
Minithumbdown
By: 'Hao Xu'
Jan 22,2019
5 people found
this helpful
Chase Evans has failed to provide inventory 3 months after the tenants moved in. Totally lack of communication, no reply to emails on many occasions. I paid full service and hidden charges - they have authorised tenants to replace a large broken window on 7th floor ...
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Comment on agent fees
It’s too much as they don’t do what they are paid for.
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“Regret, regret, regret!...”

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Jan 15,2019
Minithumbdown
By: 'Albert'
Jan 15,2019
7 people found
this helpful
Inefficient and ineffective service provided by Chase Evans. Paid full management fee yet received poor service to resolve issues related to tenant. Tenant now sue me for negligence when I instructed Chase Evans to follow up instantly. Gathering evidence currently to deal with lawsuit....
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Comment on agent fees
Full management fee at 15% VAT inclusive after negotiation. If not, it would have been close to 20% VAT inclusive. An absolute rip off!
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“Avoid at all costs...”

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Jan 09,2019
Minithumbdown
By: 'Anonymous'
Jan 09,2019
6 people found
this helpful
As other reviewers have noted, this agency is to be avoided, in particular because of their completely unprofessional, not to mention unethical, behaviour. I must say I did not encounter many issues during my tenancy (although they are quite slow in responding to issues), but ...
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“Deposit not refunded...”

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Dec 10,2018
Minithumbdown
By: 'Arsh'
Dec 10,2018
6 people found
this helpful
We never had a problem with this company while we were tenants. However we finished out tenancy on 10th Oct 2018, and have still not seen the deposit hit our account and today it is the 10th Dec 2018. We are speaking about almost 2400 pounds. All the ...
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Comment on agent fees
The worst, ever.
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“Excellent Staff and Profressionalism...”

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Dec 03,2018
Minithumbup
By: 'David Chiu'
Dec 03,2018
0 people found
this helpful
Met Wei about three tears ago and with his professional and expert advices,answer all our Qs on purchase of U.K. properties that help us to decide and bought the first unit at West Tower of Pan Pen . Wei's enthusiasm and passion brought us ...
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Comment on agent fees
No need to pay as I’m the buyer.
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“AVOID AVOID AVOID CHASE EVANS...”

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Nov 27,2018
Minithumbdown
By: 'Disappointed1'
Nov 27,2018
6 people found
this helpful
Having rented in London for many years, Chase Evans has easily been the worst experience I have had with an agent. I regret having given them any benefit of any doubt, and I would recommend any prospective landlord or tenant to stay away. First, the ...
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Comment on agent fees
Not worth it for the service.
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“Chase Evans is a compete fraud...”

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Nov 27,2018
Minithumbdown
By: 'Ash'
Nov 27,2018
4 people found
this helpful
Chase Evans are a fraud After giving them the exact notice in line with the tenancy agreement we are still out of pocket as Chase Evans is delaying matters for no reason. It's been 3 weeks and there is no reason to hold the deposit specially ...
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Comment on agent fees
Bad
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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Last updated at 4:37 PM 08/11/2016 by Adam

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