Chase Buchanan estate agents has been established in 1994 and since then we have provided the highest level of property management service in the Richmond borough, London. We are an Read full description...


Chase Buchanan estate agents has been established in 1994 and since then we have provided the highest level of property management service in the Richmond borough, London. We are an established estate agency in London with many prizes awarded for our service. We have estate agent office branches in the Twickenham area which can be found in Richmond, St Margarets, Hampton Hill and Isleworth.


Why Chace Buchanan estate agents?


Our services include new house sales, land sales, corporate relocation and residential concierge. You can also get an instant online valuation of your property on our website. We are members of important regulatory bodies and we pride on our ability to monitor client feedback and apply improvements. Chase Buchanan estate agents are highly trained professionals in property management and we offer an honest and transparent service. We have an effective property marketing strategy in place which involves our unique Folio magazine which is distributed to over 30,000 homes and businesses in London. Chase Buchanan are reliable estate agents with dedicated departments of residential sales, lettings, financial services and additional experience in valuations, portfolio management, surveying, conveyancing, insurance and relocation.


Why move to Richmond borough in London ?


Residents of Richmond are one of the happiest in the UK. It is one of the six safest boroughs of London. Young professionals and families choose Richmond for the short commute time to the city and 20% cheaper rental costs than average property prices in London. You can find modern apartment blocks or quaint cottages, so there are options for singles, couples and families. Despite the small size of Richmond area, it has two theatres, three cinemas, great schools, a beautiful park and a great variety of unique shops and restaurants. Sports fans can enjoy game days at the Twickenham stadium. With only over 20 minutes of commute to the central London, Richmond is a great place to buy property and settle.

Properties
   to Rent   28

Performance Statistics
- Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 94% 98% £115,500 £1,500,000
Lettings 94% 94% £750 £0

Review statistics
From Landlords From Tenants From Vendors From Buyers Other
140 5 319 22 79 1 46 5 7 5

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Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice

Members of
NAEA ARLA

“Reliable renting process...”

Share on :
Oct 22,2018
Minithumbup
By: 'Fazal'
Oct 22,2018
1 people found
this helpful
We had a smooth process in branch when putting forward an offer for renting. This followed by prompt communication to finalise our references for the landlord. Overall a good experience with both Abdul Miah and Jenna McCann....
read full review
Comment on agent fees
Reasonable fees compared to competitors.
Was this helpful? Yes
By: Chase Buchanan
Oct 24, 2018
View all comments (1)
Hi Fazal, Thank you for your review. We're glad that you had a positive experience with us and please get in touch should you need any further assistance! ...

“Thoroughly Professional...”

Share on :
Oct 21,2018
Minithumbup
By: 'Mike Barnaville'
Oct 21,2018
2 people found
this helpful
Chelsea responded promptly when called upon to find us accommodation at very short notice. Having identified a property, she quickly arranged a viewing which meant squeezing us in between her other commitments. She also quickly confirmed the Landlord's acceptance of our offer and timetable and ...
read full review
Comment on agent fees
Good
Was this helpful? Yes
By: Chase Buchanan
Oct 23, 2018
View all comments (1)
Hi Mike, We are delighted to hear you found Chelsea so helpful and professional and very much appreciate your recommendation. We hope you enjoy your new home and if you need anything, please get in touch. Regards, Chase Buchanan ...

“Excellent personalised service...”

Share on :
Oct 20,2018
Minithumbup
By: 'Bimal'
Oct 20,2018
1 people found
this helpful
Both Abdul and Jenna demonstrated exceptional customer service when I was looking for a place to rent and found the right place for me and my family....
read full review
Was this helpful? Yes
By: Chase Buchanan
Oct 24, 2018
View all comments (1)
Hi Bimal, Thank you for your lovely review. We wish you every happiness and should you need any further assistance please do not hesitate to contact us! ...

“Excellent in every respect...”

Share on :
Oct 20,2018
Minithumbup
By: 'vanquish'
Oct 20,2018
0 people found
this helpful
Abdul and Jenna could not have been more helpful. Renting a property can be a minefield but Abdul and Jenna set out the process clearly and provided all the support along the way. They had excellent knowledge of the local area and were always on ...
read full review
Comment on agent fees
Agents fees seemed reasonable to me and were clearly explained upfront
Was this helpful? Yes
By: Chase Buchanan
Oct 24, 2018
View all comments (1)
Hi, Thank you for taking the time to leave us such a positive review. Abdul and Jenna are a great team and we're happy we could provide you with such great support. Warm regards, Chase Buchanan. ...

“Great & Efficient...”

Share on :
Oct 20,2018
Minithumbup
By: 'TK'
Oct 20,2018
3 people found
this helpful
Chelsea was great. She was clear, and she made it simple for us to follow the necessary procedure to get the lease....
read full review
Was this helpful? Yes
By: Chase Buchanan
Oct 23, 2018
View all comments (1)
Hi TK, We thank you for your comments for Chelsea and are really happy to hear she made the process clear and simple for you. We hope you enjoy your new. Warm regards, Chase Buchanan ...

“Great Service...”

Share on :
Oct 19,2018
Minithumbup
By: 'Best in Twickenham'
Oct 19,2018
0 people found
this helpful
Great service provided by the whole team at Chase Buchanan. Stand-out performances from Kristian and Nick. Buying and selling a property is not a simple process and the team at CB made a complex sale far easier. I highly recommend working these two experienced gents! ...
read full review
Comment on agent fees
Good value and competitive
Was this helpful? Yes
By: Chase Buchanan
Oct 19, 2018
View all comments (1)
Thank you so much for your fantastic comments for both Kristian and Nick. Your recommendation is much appreciated and we are delighted to hear you found the process so efficient. Kind regards, Chase Buchanan ...

“They are very profesional and frendly service always there to help...”

Share on :
Oct 19,2018
Minithumbup
By: 'Igor Polikarski'
Oct 19,2018
1 people found
this helpful
Chelsea and Aiden They explane to me everything very clearly. They are profesional and frendly service always there to help when i need them....
read full review
Comment on agent fees
They are very profesional and frendly service always there to help
Was this helpful? Yes
By: Chase Buchanan
Oct 23, 2018
View all comments (1)
Hi Igor, We are pleased to hear you found both Chelsea and Aiden so professional and helpful and appreciate your recommendation. Kind regards, Chase Buchanan ...

“5 stars...”

Share on :
Oct 18,2018
Minithumbup
By: 'Kristy'
Oct 18,2018
2 people found
this helpful
Nick is very cordial and helpful with every step of the tenancy process, would recommend to anyone wanting a good real estate agent....
read full review
Was this helpful? Yes
By: Chase Buchanan
Oct 23, 2018
View all comments (1)
Hi Kirsty, Thanks for your review and recommendation for Nick. We are glad you found the service helpful and Nick so pleasant. Warm regards, Chase Buchanan ...

“Made life easier...”

Share on :
Oct 18,2018
Minithumbup
By: 'Andy P'
Oct 18,2018
1 people found
this helpful
Moving home can be a stressful business but Abdul and Jenna removed as much of the stress as possible, kept me in the loop and really made the effort to get me a good deal. Great to work with people who actually care!...
read full review
Comment on agent fees
Reasonable
Was this helpful? Yes
By: Chase Buchanan
Oct 24, 2018
View all comments (1)
Hi Andy, Moving home can certainly be stressful so its great to hear that we helped alleviate some of that stress for you. Thank you for taking the time to leave a review! ...

“Fantastic service - would highly recommend!...”

Share on :
Oct 17,2018
Minithumbup
By: 'Simon H'
Oct 17,2018
0 people found
this helpful
We recently sold our house and bought another through Chase Buchanan, Hampton Hill. Our chain was not straightforward but Chris and John at Chase did an incredible job of keeping everything on track. These guys are straightforward, work hard and communicate effectively. Definitely far better ...
read full review
Comment on agent fees
Fair
Was this helpful? Yes
By: Chase Buchanan
Oct 18, 2018
View all comments (2)
Hi Simon,Thank you for leaving such a gleaming review! We really appreciate your feedback and its lovely to know that you found the service from John and the team excellent. Should you need any further assistance please do not hesitate to contact us! ... ...

“Great service...”

Share on :
Oct 17,2018
Minithumbup
By: 'Deep'
Oct 17,2018
1 people found
this helpful
Have dealt with this agent for a few years now and I have to say they never disappoint me in the service they provide. Great work from Abdul and Jenna and will be using them again....
read full review
Comment on agent fees
Good
Was this helpful? Yes
By: Chase Buchanan
Oct 17, 2018
View all comments (1)
Hi Deep, Thanks a lot for leaving this lovely review. It is a pleasure to work with you and we look forward to assisting you again in the future! ...

“Excellent service....”

Share on :
Oct 16,2018
Minithumbup
By: 'JW'
Oct 16,2018
1 people found
this helpful
Very helpful and able to sort out any queries regarding the property. Communication was good. Very friendly and knowledgeable. Would definitely recommend....
read full review
Comment on agent fees
Good
Was this helpful? Yes
By: Chase Buchanan
Oct 17, 2018
View all comments (1)
Hi JW, Many thanks for taking the time to write us a review. It is great to hear that our lovely team communicated well with you throughout the process and that as a result you would recommend our service - which speaks for itself. Thanks again and all the best in your new home! ...

“Amazing Help...”

Share on :
Oct 16,2018
Minithumbup
By: 'Ymsharaf'
Oct 16,2018
1 people found
this helpful
Nick assisted us in finding a flat and was a great help at every stage of the process, I would highly recommend him to anyone that was looking to rent....
read full review
Comment on agent fees
good
Was this helpful? Yes
By: Chase Buchanan
Oct 18, 2018
View all comments (1)
Many thanks for your great review for Nick, we are very pleased to hear that he was so helpful and found you your new home. Your recommendation is much appreciated and if you need anything, please let us know. Warm regards, Chase Buchanan ...

“Number 1 agent for me...”

Share on :
Oct 16,2018
Minithumbup
By: 'R Brar'
Oct 16,2018
1 people found
this helpful
A big thank you to Abdul and Jenna for renting my property - efficient, organised and all around a great team....
read full review
Comment on agent fees
Good
Was this helpful? Yes
By: Chase Buchanan
Oct 17, 2018
View all comments (1)
Hi Mrs Brar, It's fantastic to hear such great feedback and that the efficiency and organisation of our team shines through! Should you need any further assistance please do not hesitate to get in touch! ...

“Great...”

Share on :
Oct 15,2018
Minithumbup
By: 'Andrea Seabrook'
Oct 15,2018
1 people found
this helpful
Jenna was perfect. Very friendly, personable and easy to talk to. She is a credit to the team and the company...
read full review
Comment on agent fees
The agent fee is way too high and unnecessary. This will put off future customers as most agent fees are way less
Was this helpful? Yes
By: Chase Buchanan
Oct 17, 2018
View all comments (1)
Hi Andrea, Thank you for taking the time to leave a review and its great to hear that you experienced Jenna's top class service! We appreciate that our fees may not be the cheapest, but we do pride ourselves in being great value for money and hope that your experience with us would encourage you to return to us should you need any assistance in the future. Thanks again for your feedback and we wish you every happiness in your new home! ...

“Excellent experience...”

Share on :
Oct 15,2018
Minithumbup
By: 'Parminder sekhon'
Oct 15,2018
1 people found
this helpful
Abdul and the team at CB made the whole experience easy and hassle free. Good communication and couldn't ask for more....
read full review
Comment on agent fees
As expected
Was this helpful? Yes
By: Chase Buchanan
Oct 17, 2018
View all comments (1)
Hi Parminder, Thank you for taking the time to leave a review. A hassle free let is always our aim and we're glad that we found you a suitable property. We wish you every happiness in your new home! ...

“Professional and a pleasure to deal with...”

Share on :
Oct 15,2018
Minithumbup
By: 'Mrs Shah'
Oct 15,2018
1 people found
this helpful
Abdul and Jenna secured my tenants for a house I am renting in Hounslow. The whole process was efficient and professional and I would have no hesitation in recommending them. I am delighted with the tenants and being a Landlord feel re-assured that my property ...
read full review
Comment on agent fees
The fees are extremely competitive
Was this helpful? Yes
By: Chase Buchanan
Oct 17, 2018
View all comments (1)
Hi Mrs Shah, What a lovely review! It's great to know that you are re-assured your property is in the best hands and it speaks volumes that you would be happy to recommend us. Thank you again for the lovely review and if you need any further assistance please do not hesitate to get in touch! ...

“Outstanding...”

Share on :
Oct 15,2018
Minithumbup
By: 'Arvind Hickman'
Oct 15,2018
0 people found
this helpful
Elliot provided outstanding service to help my partner and I find the perfect rental property in Richmond. He was very polite, informative and went above and beyond to ensure the process was smooth and hassle free. I've had my fair share of difficult estate agents ...
read full review
Comment on agent fees
Good
Was this helpful? Yes
By: Arvind Hickman
Oct 18, 2018
View all comments (2)
Love the new place and always happy to provide positive feedback when it is so richly deserved. Cheers, Arvind ...

“Great "Old School" Estate Agent...”

Share on :
Oct 12,2018
Minithumbup
By: 'Hampton'
Oct 12,2018
1 people found
this helpful
From start to finish, John and his team were enthusiastic,understanding and polite. There were no "sales pressure" tactics you get from certain Estate Agents in the area, we felt they were working for us, not their pockets....
read full review
Comment on agent fees
In these modern times where you can sell via an "online agent" at a much greater price, it is hard to justify the agents fee. However, we felt John and his team really earn't the fee, even after instructing a joint agent a few months in, they powered through with the viewings and eventually secured a sale. We are unsure as to what the outcome would have been if we had gone with an online company - You get what you pay for?..
Was this helpful? Yes
By: Chase Buchanan
Oct 18, 2018
View all comments (2)
Thank you for leaving your review! We really appreciate your feedback and its lovely to know that you found the service from John and the team excellent. Should you need any further assistance please do not hesitate to contact us! ... ...

“I had very limited time to find accommodation and Nick ......”

Share on :
Oct 12,2018
Minithumbup
By: 'Ray'
Oct 12,2018
2 people found
this helpful
I had very limited time to find accommodation and Nick was very flexible in helping me find a flat... sacrificing his out of working hours to show me properties available. Great friendly guy!...
read full review
Comment on agent fees
N/a
Was this helpful? Yes
By: Chase Buchanan
Oct 13, 2018
View all comments (2)
Hi Ray, Thank you very much for your review and we are really glad you found Nick so helpful and accommodating. We hope you enjoy your new home and if you need anything, please let us know. Kind regards, Chase Buchanan ...

“Great sevice...”

Share on :
Oct 12,2018
Minithumbup
By: 'Dave'
Oct 12,2018
1 people found
this helpful
Having bought my flat from Kris a little over a year go and been exceptionally happy with the service I received, I have now rented this property out through Jenna and Abdul. Everything about the Chase Buchanan service has been excellent and they have made ...
read full review
Comment on agent fees
Not the cheapest, but great value for money
Was this helpful? Yes
By: Chase Buchanan
Oct 17, 2018
View all comments (1)
Hi Dave, Thank you for taking the time to leave such a lovely review, which speaks volumes about both our sales and lettings teams. We pride ourselves in providing an all-round service and we're glad to have made the whole process an easy one for you. Should you need any further assistance please do not hesitate to contact us! ...

“5 Star Service!...”

Share on :
Oct 12,2018
Minithumbup
By: 'Sangeeta Patel'
Oct 12,2018
1 people found
this helpful
Abdul and his team worked tirelessly to find me a flat - I moved in today. Thank you so much for all your hard work and for finding me the perfect home....
read full review
Comment on agent fees
Better than most!
Was this helpful? Yes
By: Chase Buchanan
Oct 17, 2018
View all comments (1)
Hi Sangeeta, Thank you for your lovely review. We wish you every happiness in your new home and should you need any further assistance please do not hesitate to contact us! ...

“I had been searching for my rental property for almost 6 months. So, I was delighted to finally secure a flat, in my preferred location....”

Share on :
Oct 12,2018
Minithumbup
By: 'Mrs A C H'
Oct 12,2018
1 people found
this helpful
Chelsea is really 5 star. She knows her job and is very personable. She was always available to answer queries. Aiden couldn't be more helpful....
read full review
Comment on agent fees
N/A
Was this helpful? Yes
By: Chase Buchanan
Oct 13, 2018
View all comments (1)
Thank you very much for your great review for Chelsea and Aiden. We are so pleased you found them both so helpful and knowledgeable. Warm regards, Chase Buchanan ...

“Sale of Apartment in Kew...”

Share on :
Oct 04,2018
Minithumbup
By: 'Kew resident'
Oct 04,2018
0 people found
this helpful
I turned to Chase Buchanan after having had a slightly frustrating sales process (a buyer was found after only a few weeks of marketing, but the sale fell through and my then acting agents were unable to secure another buyer for several weeks). I received ...
read full review
Comment on agent fees
In line with the market
Was this helpful? Yes
By: Chase Buchanan
Oct 05, 2018
View all comments (1)
Hi, Thank you so much for posting your wonderful comments, your praise for the service you received from both Danny & Daniel is excellent to hear and many thanks for your recommendation. If you need their advice or help again in the future, you know where they are. Thank you, Chase Buchanan. ...

“Excellent...”

Share on :
Sep 26,2018
Minithumbup
By: 'Anna'
Sep 26,2018
1 people found
this helpful
Fantastic help from Chelsea. Prompt replies to my emails and excellent management of expectations. She explained process clearly and helped me to get the best price for this property. After offer was accepted Chelsea made sure all relevant information are captured by informing me straight ...
read full review
Comment on agent fees
Nothing bad to say
Was this helpful? Yes
By: Chase Buchanan
Sep 27, 2018
View all comments (1)
Hi Anna, Thanks for posting such a great review for Chelsea, we are very pleased to hear that you found the process stress free and really appreciate your comments. Warm regards, Chase Buchanan ...

“Great Estate Agency Experience...”

Share on :
Sep 20,2018
Minithumbup
By: 'Paula'
Sep 20,2018
1 people found
this helpful
My husband and I are extremely pleased with the service provided by Jenna and Abdul at Chase Buchanan Isleworth. Friendly, Good team, good experience! Kindest Re...
read full review
Was this helpful? Yes
By: Chase Buchanan
Sep 20, 2018
View all comments (1)
Hi Paula, Thank you so much for the lovely review. It's great to know that the friendliness and experience of our team shone through. Should you need any further assistance please do not hesitate to contact us! Warm regards, Chase Buchanan ...

“Excellent till the end...”

Share on :
Sep 18,2018
Minithumbup
By: 'R.E'
Sep 18,2018
1 people found
this helpful
I would like to thank Robert, Chris and Ricky for all their help and support in helping us sell and buy our dream home. Thanks guys you was brilliant....
read full review
Comment on agent fees
Good
Was this helpful? Yes
By: Chase Buchanan
Sep 18, 2018
View all comments (1)
Hi, Thank you so much for taking the time to leave a review. Its lovely to know that we have helped you find your dream home, in which we wish you every happiness! Warm regards, Chase Buchanan. ...

“Fantastic support...”

Share on :
Sep 17,2018
Minithumbup
By: 'A Francis'
Sep 17,2018
0 people found
this helpful
Chase were extremely professional, persistent and sympathetic in leading the sale of our property. Myles was enthusiastic, sensible on commercial matters and proactive in pushing the process as best he could. We were thoroughly impressed and very grateful for all the support in getting our ...
read full review
Comment on agent fees
Fair fees given amount of time dedicated to our sale.
Was this helpful? Yes
By: Chase Buchanan
Sep 24, 2018
View all comments (1)
Thank you very much for your wonderful comments for Myles and Chase Buchanan. We are delighted Myles was so supportive and professional and really appreciate your review and recommendation. Kind regards, Chase Buchanan ...

“Very easy to deal with...”

Share on :
Sep 17,2018
Minithumbup
By: 'CBeynon'
Sep 17,2018
0 people found
this helpful
Made our move very easy and kept us informed at all times, always available to contact and always called back when they promised....
read full review
Comment on agent fees
Average tenancy fees
Was this helpful? Yes
By: Chase Buchanan
Sep 18, 2018
View all comments (1)
Hi, It's great to hear that the team made your move easy and that you felt fully informed throughout the process. We wish you every happiness in your new home and should you need any further assistance please do not hesitate to contact us! ...

“Friendly and accomodating...”

Share on :
Sep 17,2018
Minithumbup
By: 'Nick'
Sep 17,2018
0 people found
this helpful
We are happy with the experience of finding our place with chase Buchanan. They were happy to wait for us to get through traffic. Professional and friendly...
read full review
Comment on agent fees
Ok fees
Was this helpful? Yes
By: Chase Buchanan
Sep 18, 2018
View all comments (1)
Hi Nick, Thank you very much for taking the time to leave a review. It is very pleasing to hear that you found our approach professional and friendly. Please let us know if we can assist you in the future. Warm regards, Chase Buchanan. ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure set.
Last updated at 10:42 AM 30/08/2016 by Fiona Oakley

Awards won by Chase Buchanan

Individual Branch Awards

Hampton Hill, TW12

Twickenham, TW1

Twickenham, TW1

St Margarets, TW1

Hampton Hill, TW12

Richmond, TW9

Isleworth, TW7


Hampton Hill
101 High Street, Hampton Hill TW12 1NJ
(79)
Isleworth
7 Odeon Parade, 480 London Road, Isleworth TW7 4DE
(219)
Residential Concierge
141-143 High Street, Hampton Hill TW12 1NJ
(15)
show all branches (8)
Richmond
20 Red Lion Street, Richmond TW9 1RW
(39)
St Margarets
124 St Margarets Road, St Margarets TW1 2AA
(57)
Teddington
43 High Street, Teddington TW11 8HB
(0)
Twickenham Lettings
122 Heath Road, Twickenham TW1 4BW
(168)
Twickenham Sales
4 York Street, Twickenham TW1 3LD
(45)


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