Chase Buchanan estate agents has been established in 1994 and since then we have provided the highest level of property management service in the Richmond borough, London. We are an Read full description...


Chase Buchanan estate agents has been established in 1994 and since then we have provided the highest level of property management service in the Richmond borough, London. We are an established estate agency in London with many prizes awarded for our service. We have estate agent office branches in the Twickenham area which can be found in Richmond, St Margarets, Hampton Hill and Isleworth.


Why Chace Buchanan estate agents?


Our services include new house sales, land sales, corporate relocation and residential concierge. You can also get an instant online valuation of your property on our website. We are members of important regulatory bodies and we pride on our ability to monitor client feedback and apply improvements. Chase Buchanan estate agents are highly trained professionals in property management and we offer an honest and transparent service. We have an effective property marketing strategy in place which involves our unique Folio magazine which is distributed to over 30,000 homes and businesses in London. Chase Buchanan are reliable estate agents with dedicated departments of residential sales, lettings, financial services and additional experience in valuations, portfolio management, surveying, conveyancing, insurance and relocation.


Why move to Richmond borough in London ?


Residents of Richmond are one of the happiest in the UK. It is one of the six safest boroughs of London. Young professionals and families choose Richmond for the short commute time to the city and 20% cheaper rental costs than average property prices in London. You can find modern apartment blocks or quaint cottages, so there are options for singles, couples and families. Despite the small size of Richmond area, it has two theatres, three cinemas, great schools, a beautiful park and a great variety of unique shops and restaurants. Sports fans can enjoy game days at the Twickenham stadium. With only over 20 minutes of commute to the central London, Richmond is a great place to buy property and settle.

Properties
   to Rent   28

Performance Statistics
- Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 94% 98% £115,500 £1,500,000
Lettings 94% 94% £750 £0

Review statistics
From Landlords From Tenants From Vendors From Buyers Other
140 5 319 22 79 1 46 5 7 5

Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice

Members of
NAEA ARLA

“Efficient Service...”

Share on :
Nov 07,2018
Minithumbup
By: 'Alpha'
Nov 07,2018
1 people found
this helpful
Efficient administration and friendly team. Always available to speak with on any issues. Have a number of properties with this office, management services are very good....
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Comment on agent fees
Always up for negotiation
Was this helpful? Yes
By: Chase Buchanan
Nov 07, 2018
View all comments (1)
Hi Alpha, Many thanks for your lovely review. We like to build a good relationship with our landlords and it is our pleasure to be able to assist on multiple properties. Should you need our assistance in the near future please do not hesitate to get in touch. Warm regards, Chase Buchanan. ...

“Outstanding...”

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Nov 07,2018
Minithumbup
By: 'Lee'
Nov 07,2018
1 people found
this helpful
It's mine and my partners first time moving and we could not have asked for any more, From start to finish Jenna has been amazing during this stressful time. Thank you....
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Comment on agent fees
Good
Was this helpful? Yes
By: Chase Buchanan
Nov 09, 2018
View all comments (1)
Hi Lee, Thank you for your lovely review. Moving can certainly be very stressful so its great to hear that Jenna could alleviate some of this stress for you. We wish you every happiness in your new home. Warm regards, Chase Buchanan ...

“Brilliant!...”

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Nov 06,2018
Minithumbup
By: 'Chloeroberts'
Nov 06,2018
1 people found
this helpful
Jenna has been amazing through the whole journey of me and my partner moving for the first time! I've had a lot of questions and have contacted her quite a lot as I'm a nervous wreck but each time she has been happy to help ...
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Comment on agent fees
Good
Was this helpful? Yes
By: Chase Buchanan
Nov 06, 2018
View all comments (1)
Hi Chloe, Thank you for leaving such a lovely review! It's great to hear that Jenna supported you throughout the renting process, it certainly can be daunting. We wish you every happiness in your new home and should you need any further assistance please do not hesitate to get in touch! ...

“Chase Buchanan...”

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Nov 06,2018
Minithumbup
By: 'Imran'
Nov 06,2018
0 people found
this helpful
Dealing with Jenna for renting a property has been a very pleasant experience. She is very professional and possesses excellent administrative skills....
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Was this helpful? Yes
By: Chase Buchanan
Nov 06, 2018
View all comments (1)
Hi Imran, Thank you for your lovely review. Its fantastic to hear how highly you praise Jenna's service and that she provided a pleasant rental experience. Should you need any further assistance please do not hesitate to get in touch! ...

“Highly recommend...”

Share on :
Nov 06,2018
Minithumbup
By: 'Sam'
Nov 06,2018
0 people found
this helpful
Many thanks to Jenna for providing a fantastic and hassle-free service. We were always kept informed and she did not hesitate to answer all our questions! Very professional from start to finish. Highly recommend....
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Comment on agent fees
Very reasonable
Was this helpful? Yes
By: Chase Buchanan
Nov 06, 2018
View all comments (1)
Hi Sam, Your comments about Jenna's service are much appreciated and we thank you for taking the time to leave a review. Should you need any further assistance please do not hesitate to get in touch! ...

“Juliana was professional and very helpful...”

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Nov 06,2018
Minithumbup
By: 'Susan'
Nov 06,2018
0 people found
this helpful
I had the pleasure of dealing with Juliana at Chase Buchanan In Hampton Hill and she made my search process so much easier. She was very professional and all the advice she gave was useful. I would definitely recommend!...
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Was this helpful? Yes
By: Lianne Gregory
Nov 15, 2018
View all comments (1)
Dear Susan, We are so pleased to hear that Juliana made your search easier. I hope you are very happy in your new home! Any questions along the way, please feel free to contact us. Best wishes, Lianne Gregory ...

“Great service...”

Share on :
Nov 05,2018
Minithumbdown
By: 'Bethan and Ed'
Nov 05,2018
0 people found
this helpful
Many thanks to Kris for making our house purchase fast and easy. He kept us in the loop and was quick to answer question or sort any issues....
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Was this helpful? Yes
By: Chase Buchanan
Nov 06, 2018
View all comments (1)
Hi Bethan and Ed, Thank you for taking the time to leave a review. We're glad to hear that you felt supported by Kris throughout the purchase, and wish you every happiness in your new home! Warm regards, Chase Buchanan. ...

“Very professional...”

Share on :
Nov 04,2018
Minithumbup
By: 'Edmond'
Nov 04,2018
2 people found
this helpful
From the first meeting we had at the property, she was very professional and honest and made me feel like I knew her along time....
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Comment on agent fees
Good
Was this helpful? Yes
By: Chase Buchanan
Nov 09, 2018
View all comments (1)
Hi Edmond, Great review for Chelsea, we are really pleased you found her so efficient and friendly and we appreciate your review. Kind regards, Chase Buchanan ...

“Hardip...”

Share on :
Nov 02,2018
Minithumbup
By: 'Hardip'
Nov 02,2018
2 people found
this helpful
Good service all-around from the whole team. Our contact point kept us fully informed of all comings and goings. We achieved the required rent. Success...
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Comment on agent fees
Its the same rate as most of the other estate agents, though lower than some of the pricier ones.
Was this helpful? Yes
By: Chase Buchanan
Nov 09, 2018
View all comments (1)
Many thanks for your review Hardip, We are very pleased that you found the service so efficient and successful. Warm regards, Chase Buchanan ...

“Professional and efficient...”

Share on :
Nov 01,2018
Minithumbup
By: 'Deborah'
Nov 01,2018
2 people found
this helpful
I would highly recommend Chelsea as an agent to everyone I know. She is highly professional and personable! She is very efficient and goes the extra mile What more could you ask for!...
read full review
Was this helpful? Yes
By: Chase Buchanan
Nov 09, 2018
View all comments (1)
Hi Deborah, It's great to hear that you were so impressed with the service provided by Chelsea and we really appreciate your review. Warm regards, Chase Buchanan ...

“Thank you...”

Share on :
Nov 01,2018
Minithumbup
By: 'Louise'
Nov 01,2018
1 people found
this helpful
Thanks to Nick's hard work and professionalism the task of finding our first flat was easy and stress free. Nick is an agent that genuinely cares and will go the extra mile...
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Comment on agent fees
Good
Was this helpful? Yes
By: Chase Buchanan
Nov 09, 2018
View all comments (1)
Hi Louise, We hope you are enjoying your new home and are delighted to hear that Nick made your experience simple and stress free. Warm regards, Chase Buchanan ...

“Speedy responses, friendly manner!...”

Share on :
Oct 31,2018
Minithumbup
By: 'Pierre'
Oct 31,2018
0 people found
this helpful
Jenna has taken care of us throughout the process with a friendly and efficient manner. Always being on hand to answer any questions we may have....
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Was this helpful? Yes
By: Chase Buchanan
Oct 31, 2018
View all comments (1)
Hi Pierre, Thank you so much for taking the time to leave a review. It's lovely to hear that Jenna has supported you efficiently throughout the process. Warm regards, Chase Buchanan ...

“Easy and straighforward...”

Share on :
Oct 31,2018
Minithumbup
By: 'Dan'
Oct 31,2018
0 people found
this helpful
We were looking for a good place at a good price and we succeeded but jenna made it easy and comfortable to sort out what we needed to know and what we had to do. Just looking forward to getting moved in now as the ...
read full review
Comment on agent fees
Expensive, I know moving house is but that's a high sum.
Was this helpful? Yes
By: Chase Buchanan
Oct 31, 2018
View all comments (1)
Hi Dan, Thank you for leaving us a review. We're glad to know that Jenna helped find you a suitable property and made the experience pleasant. We wish you every happiness in your new home and should you need any further assistance please do not hesitate to contact us. ...

“Absolute star and very professional human being....”

Share on :
Oct 31,2018
Minithumbup
By: 'Kris'
Oct 31,2018
2 people found
this helpful
I have been renting for over 15 years and Chelsea is by far the most professional and caring agent I have delt with so far. Full stop....
read full review
Was this helpful? Yes
By: Chase Buchanan
Nov 05, 2018
View all comments (1)
Hi Kris, That's fantastic praise for Chelsea, the best agent you have dealt with, in 15 years. Thank you very much for posting this and we hope we can help again in the future. Warm regards, Chase Buchanan ...

“Thank you...”

Share on :
Oct 31,2018
Minithumbup
By: 'Ed'
Oct 31,2018
3 people found
this helpful
Nick did a great job in finding the right tenants in a short space of time. Much appreciated and thanks for all the hard work!...
read full review
Comment on agent fees
Good
Was this helpful? Yes
By: Chase Buchanan
Nov 05, 2018
View all comments (1)
Hi Ed, Many thanks for your wonderful review for Nick, it's great to hear that you found him so efficient and we hope to be of service again in the future. Kind regards, Chase Buchanan ...

“Thank You!...”

Share on :
Oct 31,2018
Minithumbup
By: 'A Vida'
Oct 31,2018
2 people found
this helpful
I have been renting for over 5 years and Chelsea is by far the most professional and caring agent I have dealt with so far....
read full review
Comment on agent fees
I think it is a little bit high.
Was this helpful? Yes
By: Chase Buchanan
Nov 05, 2018
View all comments (1)
Thank you very much for your kind review, we are very pleased you found Chelsea so pleasant and efficient and hope we can continue to help you in the future. Kind regards, Chase Buchanan ...

“Service...”

Share on :
Oct 31,2018
Minithumbup
By: 'Duncan Leopold'
Oct 31,2018
2 people found
this helpful
Nick was exceptionally helpful finding new tenants in what was a difficult situation due to existing tenants.and can now say the new tenants are in....
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Comment on agent fees
Fees were good
Was this helpful? Yes
By: Chase Buchanan
Nov 05, 2018
View all comments (1)
Dear Duncan, Great to hear that Nick found you new tenants and you found him so helpful. Your review is much appreciated. Kind regards, Chase Buchanan ...

“Professional, friendly and have made this a stress free process...”

Share on :
Oct 31,2018
Minithumbup
By: 'Miss Marlow'
Oct 31,2018
1 people found
this helpful
Both Nick and Chelsea have been very helpful in helping me and my partner get our first flat. We were very nervous but both Nick and Chelsea have been so professional and friendly that it's put us both at ease....
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Comment on agent fees
Good
Was this helpful? Yes
By: Chase Buchanan
Nov 05, 2018
View all comments (1)
Many thanks for your lovely review, we are delighted to hear your first experience in renting a flat was a success and hope you enjoy your new home. Kind regards, Chase Buchanan ...

“Chelsea and Nick were very helpful and professional....”

Share on :
Oct 30,2018
Minithumbup
By: 'MC'
Oct 30,2018
2 people found
this helpful
Chelsea and Nick have been superb. They made our home searching easy and comfortable. Chase Buchanan and the team have been helping us out for years now and we are very satisfied with the service....
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Was this helpful? Yes
By: Chase Buchanan
Nov 05, 2018
View all comments (1)
Thank you so much for your fantastic review. It's great to hear you have used Chase Buchanan for many years and we really appreciate your loyalty and hope we can continue to be of service. Warm regards, Chase Buchanan ...

“Quick and Professional...”

Share on :
Oct 26,2018
Minithumbup
By: 'Nathaniel'
Oct 26,2018
1 people found
this helpful
Received really good service from Jenna, she kept the communication between us, giving me updates as an when I needed to know with what's happening with our application. Her response time was amazing getting back to me within the hour with any queries I had ...
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Was this helpful? Yes
By: Chase Buchanan
Oct 26, 2018
View all comments (1)
Hi Nathaniel, Thank you for leaving a review. We're glad that you were impressed with Jenna's service and that you felt fully updated throughout the process. Should you need any assistance in the future please do not hesitate to get in touch! ...

“Unquestionably the best estate agents in Richmond....”

Share on :
Oct 25,2018
Minithumbup
By: 'Matt Woods'
Oct 25,2018
0 people found
this helpful
I can't rate my experience with Chase Buchanan highly enough. The quality of service from Danny Hicks and Daniel Johns for the sale of my property was superb, they went above and beyond to help and really have set the benchmark for my dealings with ...
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Comment on agent fees
Perfectly fair and reasonable.
Was this helpful? Yes
By: Chase Buchanan
Oct 26, 2018
View all comments (1)
Dear Matt, Thank you so much for your fantastic comments for both Danny & Daniel, we are delighted you found the service superb and your recommendation is greatly appreciated. Kind regards, Chase Buchanan ...

“Excellent ! Stress free....”

Share on :
Oct 24,2018
Minithumbup
By: 'Roberta'
Oct 24,2018
2 people found
this helpful
I have never met, a better Agent then Nick and I have met qoute a few Agents... Professional and friendly, has a sense of humour. It looks like he enjoys what he does, which is rare these days. Thank you....
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Comment on agent fees
Excellent
Was this helpful? Yes
By: Chase Buchanan
Oct 26, 2018
View all comments (1)
Hi Roberta, We are really pleased to hear that you found the service from Nick so pleasant and enjoyable. We very much appreciate your review and recommendation. Kind regards, Chase Buchanan ...

“More than I expected!!...”

Share on :
Oct 24,2018
Minithumbup
Ricky Bajwa
By: 'Archie'
Oct 24,2018
0 people found
this helpful
Extremely professional and were there to support me with any questions or issues from day 1. Both Ricky and Kris worked with me to sell both my mother's and my own property. I don't know what I would have done without them really. Would give 10 stars ...
read full review
Comment on agent fees
Reasonable based on the amount of work it took to sell both houses.
Was this helpful? Yes
By: Chase Buchanan
Oct 25, 2018
View all comments (1)
Hi Archie, Thank you for taking the time to leave such a lovely review. It's great to hear that you felt fully supported on both of the sales and that you developed a good relationship with both Kris and Ricky. All the best and should you ever need further assistance please do not hesitate to contact us! ...

“Perfect service...”

Share on :
Oct 23,2018
Minithumbup
By: 'Jan'
Oct 23,2018
1 people found
this helpful
Jenna and Abdul were very accomodating when trying to find the right property for my family. I really appreciate their help in everything they have done for us....
read full review
Was this helpful? Yes
By: Chase Buchanan
Oct 25, 2018
View all comments (1)
Hi Jan, Thank you for your 5* review. We're glad that we could assist in finding a property for you and your family and would be happy to help should you need any assistance in the future. ...

“Exceeded Expectations...”

Share on :
Oct 23,2018
Minithumbup
By: 'AB'
Oct 23,2018
2 people found
this helpful
Very helpful, professional, and went the extra mile. Exceeded my expectations, and I would recommend them to friends and family....
read full review
Was this helpful? Yes
By: Chase Buchanan
Oct 23, 2018
View all comments (1)
Hi AB, Many thanks for your review for the team. It's excellent to hear how impressed you were and that you would recommend Chase Buchanan. Thank you. ...

“Happy tenants...”

Share on :
Oct 23,2018
Minithumbup
By: 'Happy customer'
Oct 23,2018
1 people found
this helpful
We rented a property through Abdul and Jenna and were very pleased with the service provided and process of moving in and vacating. We wouldn't not hesitate to recommend them again....
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Was this helpful? Yes
By: Chase Buchanan
Oct 25, 2018
View all comments (1)
Hi, Thank you for leaving such a lovely review. We're glad that you experienced Jenna and Abdul's usual 5* service and we made the whole process a smoother one for you. Should you need our help in the future please do not hesitate to get in touch! ...

“Efficient...”

Share on :
Oct 22,2018
Minithumbup
By: 'Zoe'
Oct 22,2018
3 people found
this helpful
Chelsea couldn't be have been more helpful. She was able to answer all of my queries efficiently and quickly. Thanks!...
read full review
Was this helpful? Yes
By: Chase Buchanan
Oct 23, 2018
View all comments (1)
Hi Zoe, Thanks for your lovely comments for Chelsea, we are very pleased you found her so helpful and efficient. Warm regards, Chase Buchanan ...

“Excellent experience...”

Share on :
Oct 22,2018
Minithumbup
By: 'Slavka'
Oct 22,2018
1 people found
this helpful
I would like to thank Jenna and Abdul for helping us to find the property matching our criteria. They are very proactive and proffesional. I would definitely recommend them and rent the property from Chase Buchanan in the future....
read full review
Comment on agent fees
Fees are competitive.
Was this helpful? Yes
By: Chase Buchanan
Oct 25, 2018
View all comments (1)
Hi Slavka, It's lovely to hear that our fantastic lettings team helped find you an ideal property. Thank you for taking the time to leave a review and we wish you every happiness in your new home! ...

“Smooth and Speedy Service...”

Share on :
Oct 22,2018
Minithumbup
By: 'Tim D'
Oct 22,2018
1 people found
this helpful
We recently used Chase in Twickenham to let out our flat. Nick in the lettings team found us tenants very quickly and progressed the tenancy in a timely fashion. We would not hesitate to use him or Chase Buchanan again....
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Was this helpful? Yes
By: Chase Buchanan
Oct 23, 2018
View all comments (1)
Hi Tim, We really appreciate your great review for Nick and are very pleased to hear that he found your new tenants quickly and arranged everything for you so efficiently. We do hope we can help again in the future. Kind regards, Chase Buchanan ...

“Very Good...”

Share on :
Oct 22,2018
Minithumbup
By: 'Malla'
Oct 22,2018
1 people found
this helpful
Chase Buchana I have known from Abdul last 4 year and his is Very good at communication suggestions and action....
read full review
Was this helpful? Yes
By: Chase Buchanan
Oct 25, 2018
View all comments (1)
Hi Malla, Many thanks for leaving us a review. Abdul certainly goes above and beyond and we hope we can be of assistance to you again in the future. Warm regards, Chase Buchanan. ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure set.
Last updated at 10:42 AM 30/08/2016 by Fiona Oakley

Awards won by Chase Buchanan

Individual Branch Awards

Hampton Hill, TW12

Twickenham, TW1

Twickenham, TW1

St Margarets, TW1

Hampton Hill, TW12

Richmond, TW9

Isleworth, TW7


Hampton Hill
101 High Street, Hampton Hill TW12 1NJ
(79)
Isleworth
7 Odeon Parade, 480 London Road, Isleworth TW7 4DE
(219)
Residential Concierge
141-143 High Street, Hampton Hill TW12 1NJ
(15)
show all branches (8)
Richmond
20 Red Lion Street, Richmond TW9 1RW
(39)
St Margarets
124 St Margarets Road, St Margarets TW1 2AA
(57)
Teddington
43 High Street, Teddington TW11 8HB
(0)
Twickenham Lettings
122 Heath Road, Twickenham TW1 4BW
(168)
Twickenham Sales
4 York Street, Twickenham TW1 3LD
(45)


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