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    Chloe Ashman
Since 1994 we have provided a first-class level of service within the Richmond borough. Our success in this competitive and contentious business has been widely recognised and has gained us a number o Read full description...Since 1994 we have provided a first-class level of service within the Richmond borough. Our success in this competitive and contentious business has been widely recognised and has gained us a number of industry awards.
We are members of all the main regulatory bodies and we constantly monitor customer/client feedback to look for possible improvements. Our staff are highly-trained in all aspects of their role and have an ongoing desire to exceed expectations. Our professionalism and transparency is appreciated and consequently a vast amount of our business comes by way of recommendation.
Mar 24,2017
Minithumbup
By:
Mar 24,2017
0 people found
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Absolutely great! We found both Jenna and Abdul to be very helpful and pleasant to deal with in securing our next rental property! We would definitely use them again....
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Mar 24,2017
Minithumbup
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Mar 24,2017
0 people found
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The team at this branch were very efficenct and supported us throughout finding our new home. They made it where easy to choose a home and also the staff were very friendly whilst helping us prepare for our move....
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Mar 21,2017
Minithumbup
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Mar 21,2017
0 people found
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Very professional service provided and has been on hand every step of the way to deal with any queries or questions that we had....
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Comment on agent fees
Agents fees are an added expense at a time when deposits and rent need to be paid. But credit checks need to be carried out and contracts drawn up and signed.
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Mar 21,2017
Minithumbup
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Mar 21,2017
0 people found
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I was really happy with both, Jenna as pur agent and Abdul with our documents. Very systematic and organised. Thank you for being approachable....
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Comment on agent fees
Good
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Mar 21,2017
Minithumbup
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Mar 21,2017
0 people found
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Jenna was superb, helpful and very professional. I thoroughly enjoyed communicating with her and meeting her. She was always available and ready to help or answer any queries I could possibly have....
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Comment on agent fees
Personally, I think the fees (I'm not sure if they are agent or agency fees) were quite high.
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Mar 17,2017
Minithumbup
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Mar 17,2017
0 people found
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As always the team made the whole process quick and straight forward, with a tenant being found within the 1st week. The property was only empty for five days due to maintenance works. I would and have recommend Chase Buchanan to a number of people....
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Comment on agent fees
The fees are good for the level of service and success that is given.
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Mar 14,2017
Minithumbup
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Mar 14,2017
0 people found
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Very pleased with the service that is provided by Chase lettings in Twickenham over the years. Again have just re-let property and as always the tenants have been well selected and vetted. I am always kept informed by Aiden and Lorenc. Very happy landlord....
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Comment on agent fees
Good
Was this helpful? Yes
Mar 14,2017
Minithumbup
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Mar 14,2017
0 people found
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Chase Buchanan has provided us with a truly helpful and professional service and are always very friendly. We've had great support from both the Lettings office and the concierge team. New tenants have been found promptly and paperwork provided in a timely manner. We have recently switched our 2nd rental property from another Twickenham agent to Chase as the service and support we get is far superior. Thank you to the whole team!!...
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Comment on agent fees
Reasonable
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Mar 02,2017
Minithumbup
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Mar 02,2017
0 people found
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We received excellent support from Jade during our property search. She identified a good range of apartments that met our criteria and quickly closed negotiations on the one we wanted....
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Comment on agent fees
No adverts comments.
Was this helpful? Yes
Mar 02,2017
Minithumbup
By:
Mar 02,2017
1 people found
this helpful
Well, it was my first viewing and from the first moment I felt relaxed and confident. All of these good things were coming from Jenna, a pleasant, cheerful person! She did a very good job, even if we were, maybe, a little cheeky asking for a second viewing, but she didn't lose her smile and patience. Even if, finally, we found something different ( to another letting agency) she still called us to ask if everything is going well and if we need her help. Highly recommended!!! Well done, Jenna! Γ°...
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Comment on agent fees
Market price, so nothing to worry about!
Was this helpful? Yes
Mar 02,2017
Minithumbup
By:
Mar 02,2017
0 people found
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Great service. Efficient, friendly and very helpful. The follow up has also been very good and I am being kept updated regularly....
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Mar 01,2017
Minithumbup
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Mar 01,2017
0 people found
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Great local agent! Have used Chase Buchanan to let my property for the past 5 years and will continue to use them. They are extremely helpful, knowledgeable and easy to communicate with, always keeping me in the loop!...
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Mar 01,2017
Minithumbup
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Mar 01,2017
0 people found
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From first conversation with the experienced Aidan through to concierge with Chloe, overall experience with CB was a real positive one. I generally have a negative viewpoint when it comes to agents these days, however CB stand alone at the top. The best service ive experienced so far in my many years in property was provided by Lorenc Denizi. Courteous, highly professional and provided valuable information. Would like to express sincere thanks to all CB staff involved....
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Comment on agent fees
As expected given the market, however could perhaps be more competitive.
Was this helpful? Yes
Mar 01,2017
Minithumbup
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Mar 01,2017
0 people found
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Thank you for making the process of finding new tenants easy and quick. Your staff are always helpful and polite....
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Comment on agent fees
Average
Was this helpful? Yes
Feb 28,2017
Minithumbup
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Feb 28,2017
0 people found
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We sold our house through Chase Buchanan and Nick and his team were professional and very efficient throughout. Communication following viewings was excellent and they were proactive in finding potential buyers. All in all, a great experience...
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Comment on agent fees
Reasonable fees - you get what you pay for.
Was this helpful? Yes
Feb 28,2017
Minithumbup
By:
Feb 28,2017
0 people found
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All the staff at this branch were courteous and helpful. They knew me and welcomed me. Buying and selling on my own I was extremely grateful for their help with the sales but they also helped me even after completion and are still helping me now! Other agents could learn a lot from them Thank you to John and all his staff!...
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Comment on agent fees
good
Was this helpful? Yes
Feb 28,2017
Minithumbup
By:
Feb 28,2017
0 people found
this helpful
Lucy was very professional from start to finish, kept me updated until I moved in. Also concierge team made all the transaction go through smoothly....
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Comment on agent fees
Good
Was this helpful? Yes
Feb 27,2017
Minithumbup
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Feb 27,2017
0 people found
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Very easy and straightforward to book the property viewings, Lorenc had a great understanding of what we were looking for and the property he recommended was perfect for us. Both Lorenc and Aiden are friendly and helpful and went out of their way to secure us the property at the price we wanted. Very happy....
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Comment on agent fees
The fees are higher than we expected and in comparison with some of the other agents in the area.
Was this helpful? Yes
Feb 27,2017
Minithumbup
By:
Feb 27,2017
0 people found
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When looking for a property in the Twickenham area I went to all the Letting agents on the high street and none of them could help me like Chase Buchanan. My initial rapport with Aiden was great. He was honest about what was available on the market for our requirements at that time, which prompted me to come back to Chase Buchanan a few weeks later when an online property became available which suited our budget and requirements. We was offered great service and a further 3 options to the on...
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Feb 25,2017
Minithumbup
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Feb 25,2017
0 people found
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Thank you so much for the excellent customer service from chase Buchanan in Twickenham. Lorenc was so helpful at setting up a property search and found me the perfect rental for me on my first day of viewings after seeing 7 properties during the day cb had a new additioncalled me immediately and was viewing the perfect flat within 1 hour this was excellent for me and the concierge service let the process run smoothly for me . Chase Buchanan is the way to go ....
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Comment on agent fees
Good
Was this helpful? Yes
Feb 24,2017
Minithumbup
By:
Feb 24,2017
0 people found
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I would highly recommend Chase Buchanan lettings. They were sensitive to my needs during a challenging time for me, ensuring the process of moving was smooth and straightforward. Overall, their service and communication was excellent, and Lorenc in particular was very helpful....
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Feb 23,2017
Minithumbup
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Feb 23,2017
0 people found
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We had a great house hunting experience with Renee. Renee clearly understood our requirements and provided us with suitable (and great) options. We have already recommended Chase Buchanan and Renee to our friends....
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Feb 23,2017
Minithumbup
By:
Feb 23,2017
0 people found
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I've had a very pleasant and efficient service.Both ladies have always been very helpful.The tenant was found and checked out very quickly....
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Comment on agent fees
reasonable
Was this helpful? Yes
Feb 23,2017
Minithumbup
By:
Feb 23,2017
0 people found
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I was very limited on time when looking for property to let. CB Twickenham were very responsive and supportive. Lorenc was very respectful of my need for urgency and ensured a smooth and easy process that enabled me to complete all requirements despite my crazy travel schedule....
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Feb 22,2017
Minithumbup
By:
Feb 22,2017
0 people found
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We are very happy with Jenna. She was professional , nice and very helpful. We would like to recommended her as a great agent....
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Feb 22,2017
Minithumbup
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Feb 22,2017
0 people found
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Friendly, professional, hard working and efficient. Excellent at providing feed back from viewings. Kept us in touch regularly to make sure we were up to date with details of the sale. Ensured that buyers kept to agreed timescale....
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Comment on agent fees
Fees were fair
Was this helpful? Yes
Feb 22,2017
Minithumbup
By:
Feb 22,2017
0 people found
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I got in touch with the Richmond branch during the week end asking for an early viewing on Tuesday morning. Renee contacted me first thing on Monday morning and our initial exchange was very nice. I was impressed with her efficiency and professionalism. I work very long hours and it's very difficult for me to find the time to do things like visiting a house, so I needed to focus on the flats with the potential to satisfy my needs. I asked Renee for her honest opinion and I'm happy to say that sh...
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Feb 20,2017
Minithumbdown
By:
Feb 20,2017
0 people found
this helpful
Both Jenna and Abdul have been very professional; they have been very kind and have answered all my questions/requests really fast....
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Comment on agent fees
I must say that I find fees expensive. In fact, I have seen there is a "renewal fee". In 4 years living as a teenant is this country, I have never been asked to pay for renewing a tenancy contract. The fees are the only reason why my overall rating is not 5.
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Feb 17,2017
Minithumbup
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Feb 17,2017
0 people found
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We are very thankfull for Jenna, she was very profesionall, helpfull and open person. She explained to us eveything very clearly.;) We would like to thank her....
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Feb 17,2017
Minithumbup
By:
Feb 17,2017
0 people found
this helpful
I am very thankfull for Jenna. Jenna and Abdul were very profesionall, helpfull and answered all my questions. They explained everything clearly....
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Comment on agent fees
The agent's fee is ok, maybe it could be a bit cheaper.
Was this helpful? Yes

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45 3 85 11 44 1 24 2 6 4

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Last updated at 10:42 AM 30/08/2016 by Fiona Oakley

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Last updated at 10:42 AM 30/08/2016 by Fiona Oakley

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