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    Chloe Ashman
Since 1994 we have provided a first-class level of service within the Richmond borough. Our success in this competitive and contentious business has been widely recognised and has gained us a number o Read full description...Since 1994 we have provided a first-class level of service within the Richmond borough. Our success in this competitive and contentious business has been widely recognised and has gained us a number of industry awards.
We are members of all the main regulatory bodies and we constantly monitor customer/client feedback to look for possible improvements. Our staff are highly-trained in all aspects of their role and have an ongoing desire to exceed expectations. Our professionalism and transparency is appreciated and consequently a vast amount of our business comes by way of recommendation.
Oct 09,2017
Minithumbdown
Abdul Miah
Jenna McCann
By: 'Jorge Gomez'
Oct 09,2017
0 people found
this helpful
Tenancy contract signed for a property not having the legal permits from the Council. Indeed, the landlord was building a conservatory / house extension without the legal permits from the Council. Chase Buchanan branch did not check this and we signed a tenancy contract for the property only knowing there was a problem 2 weeks before moving in and 4 weeks before my wife delivery date for our baby. When we were called by the agent to inform us about the issue, she never proposed any alternative s...
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Comment on agent fees
This agent does not deserve any fee as the property marketed by Chase Buchanan did not have the right permits from the Council and Chase Buchanan was not even aware of the situation. To me surprise the property was still been advertised on the branch windows the day after the incident... !!!
Was this helpful? Yes
By: Chase Buchanan
Oct 13, 2017
View all comments (3)
Dear Mr Gomez Once again, I fully understand that you were inconvenienced by this situation. My initial response was not intended to inflame that, more to clarify a few claims. In answer to your question, as to whether or not it's an Agent's duty to check all permits relating to building work, it is the Landlord's responsibility, ultimately. That said, as building works were in progress, it would only be signed off by Building Control once fully completed. Extensions are often carried o ...
Sep 20,2017
Minithumbup
Jenna McCann
By: 'Nav'
Sep 20,2017
0 people found
this helpful
Jenna was extremely good from the start till finish . I highly recommend the chase buchanan Isleworth . They are one of the best in the U.K we looked at a property to rent , got a call from Adbul Miah , viewing booked and Jenna took over from there . Jenna was really good and answered all questions appropriately . I am really delighted to choose the CB isle worth and will use them in future also....
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Comment on agent fees
reasonable
Was this helpful? Yes
By: Chase Buchanan
Sep 27, 2017
View all comments (1)
Hi, What a lovely review! We really appreciate your feedback and are glad you chose to rent through us, we agree that Jenna and Abdul are a dream team! We wish you every happiness in your new home. ...
Sep 14,2017
Minithumbdown
Chloe
By: 'Bea'
Sep 14,2017
0 people found
this helpful
Absolutely shocking as property managers. We had endless issues with our property from damp, peeling wall paper, broken fixtures and no white goods. It took forever for them to respond to an email and over 3 years to get any of the maintenance done. They work only on behalf of their landlord and couldn't give a monkeys about the tenant. Worst Lettings agent I have ever felt with....
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Comment on agent fees
In line with others in the area
Was this helpful? Yes
By: Chase Buchanan
Sep 15, 2017
View all comments (1)
We are sorry to hear of the issues you have experienced with your rental property. As a company we always strive to give the best customer service as possible, we would like the opportunity to discuss this matter further with you. Please contact us directly at concierge@chasebuchanan.london or 0208 941 8343. ...
Sep 07,2017
Minithumbup
Jenna McCann
Abdul Miah
By: 'Vijayakumar A R'
Sep 07,2017
0 people found
this helpful
Jenna and Abdul are very kind and helpful to secure the property. This is the second time I went with Chase for the quality of service. Will recommend to my friends as well. Thanks for your kind support Jenna and Abdul. Much appreciated....
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Comment on agent fees
Reasonable Agent's Fees
Was this helpful? Yes
By: Chase Buchanan
Sep 27, 2017
View all comments (1)
Hi, Thank you for your review. It is fantastic to know that you have used us not once but twice and found that Jenna and Abdul were not only successful in finding you a property but offered support throughout. We hope to help you again and thank you for spreading the word! ...
Sep 01,2017
Minithumbup
Abdul Miah
Jenna McCann
By: 'Anna'
Sep 01,2017
0 people found
this helpful
Abdul and Jenna have been absolutely amazing helping me to find a flat. Abdul was great at suggesting different places I might like, as well as checking in with me throughout the process. They have been supportive and helpful and understood how stressful moving house can be. Their positivity throughout has been fantastic. I really appreciate all their help and would, without a doubt, recommend them to others....
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Comment on agent fees
There are agent's fees, as with any other estate agent, but I feel it really is good value for money considering how good the estate agents are.
Was this helpful? Yes
By: Chase Buchanan
Sep 04, 2017
View all comments (1)
Hi Anna. What excellent feedback! It's great to hear that Abdul and Jenna made the process as smooth as can be for you and that their positivity shone through. We wish you every happiness in your new home. ...
Aug 31,2017
Minithumbup
Jenna McCann
Abdul Miah
By: 'Joanna'
Aug 31,2017
0 people found
this helpful
Both Jenna and Abdul have been so professional in finding me a suitable Tennant. Highly recommend this agent. Streets ahead of other agents in the area....
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Was this helpful? Yes
By: Chase Buchanan
Sep 01, 2017
View all comments (1)
Hi Joanna, Thank you for your lovely review. So pleased that we successfully found a tenant for you. Should you need any further assistance please do not hesitate to contact us. ...
Aug 23,2017
Minithumbup
Jenna McCann
By: 'Joe G'
Aug 23,2017
0 people found
this helpful
Friendly, ORGANISED and caring. Puts you at ease from the very start, and very understanding of how stressful moving is! Thank you Jenna...
read full review
Comment on agent fees
Tad high, but professional from Jenna's end.
Was this helpful? Yes
By: Chase Buchanan
Aug 25, 2017
View all comments (1)
Hi Joe, thank you for your review. It is great to hear that Jenna's professionalism shines through and that she put you at ease throughout the process. We hope you enjoy your new home, should you need anything please do not hesitate to contact us! ...
Aug 18,2017
Minithumbdown
Chelsea Ryan
By: 'Ed Fisher'
Aug 18,2017
0 people found
this helpful
Chelsea is one of the best estate agents I have had the pleasure of working with. Responsive, friendly and organised she is an asset to Chase Buchanan....
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Was this helpful? Yes
By: Chase Buchanan
Aug 18, 2017
View all comments (1)
Dear Ed, Thank you very much for your lovely comments regarding Chelsea. We are very proud of our staff and this confirms why. ...
Aug 17,2017
Minithumbup
Chelsea Ryan
By: 'Shelley Ploos'
Aug 17,2017
0 people found
this helpful
Chelsea was extremely helpful in finding us an apartment to rent. She even went so far as to show us a video tour of the apartment, as we were not able to attend the viewing....
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Was this helpful? Yes
By: Chase Buchanan
Aug 18, 2017
View all comments (1)
Hi Shelley, Many thanks for your comments and we are very pleased to hear how Chelsea helped you find your new home - hope you are enjoying living there. ...
Aug 01,2017
Minithumbdown
By: 'Authenticated Reviewer'
Aug 01,2017
2 people found
this helpful
Terrible service - errors, lack of communication, stress, expensive fees, no compensation offered. Don't believe the reviews - they are most likely inflated / false. I would not recommend this letting agent to anyone....
read full review
Comment on agent fees
Charged £400 for a credit check and compiling the tenancy agreement - wow! That should cost about £50 tops! Can't wait for the law to change making it illegal to charge such extortionate fees to tenants.
Was this helpful? Yes
By: Chase Buchanan
Aug 01, 2017
View all comments (1)
Dear Customer, Thank you for your review. I apologise if you felt let down by Chase Buchanan lettings department. I understand this is being dealt with accordingly. If there is anything further I can do, please feel free to contact me on: l.gregory@chasebuchanan.london Yours sincerely, Lianne Gregory Lettings Manager ...
Jul 08,2017
Minithumbup
Jenna McCann
Abdul Miah
By: 'George'
Jul 08,2017
0 people found
this helpful
This is the second time I have used Chase Buchanan to rent my property. Abdul and Jenna dealt with the rental in an efficient manner and were able to find new tenants as soon as the previous tenants left due to Jenna ensuring there were a continuous flow of viewings. Throughout the process I was regularly kept informed of progress by Jenna and it was helpful to get feedback from the viewings. If you are a Landlord in Isleworth I highly recommend Chase Buchanan, they are realistic in terms of r...
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Comment on agent fees
Fees are comparable with other large Agencies
Was this helpful? Yes
By: Chase Buchanan
Aug 16, 2017
View all comments (1)
Thank you so much for your review and continued business George. It is great to hear that you felt fully informed throughout the whole letting process and that you would recommend us as an Agent. Should you need anything in the meantime please do not hesitate to contact us! ...
Jul 04,2017
Minithumbup
Lorenc Denizi
By: 'Derya & Oguz'
Jul 04,2017
0 people found
this helpful
We have just relocated to UK and renting a suitable property within 5 days was our first priority. Thanks to Lorenc, he showed this very nice flat, which is quite suitable for our family. He took us to property with his own car, sorted many problems that we've faced with, answered all our questions within a very polite way. We really felt to have a first class service from Chase Buchanan. We would like to thank to him once more for all his supports and effords. Hope to work again....
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Was this helpful? Yes
By: Chase Buchanan
Jul 06, 2017
View all comments (1)
Hi Derya & Oguz, Thanks for your kind comments about Lorenc, we are very pleased to hear that you found him so helpful and polite and hope you enjoy your new home. ...
Jun 24,2017
Minithumbup
Lorenc Denizi
By: 'Silvana'
Jun 24,2017
0 people found
this helpful
Thank you Lorenc for the best and quick service ever on renting a property.Very professional and polite in whole renting process.😊...
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Was this helpful? Yes
By: Chase Buchanan
Jun 26, 2017
View all comments (1)
Hi Silvana, Many thanks for your kind review, we are delighted you found Lorenc so helpful and hope you will be very happy in your new home. ...
Jun 22,2017
Minithumbup
Renee Acton
Holly Birch
By: 'Boudy'
Jun 22,2017
0 people found
this helpful
Renee Acton was a geat help to us in finding the right rental apartment in the area of Brentford-London. The challeges Renee was facing 1) communication with us (living in South Korea), covering an 8 hours time difference between UK and SK), 2) finding a rental apt. which meets our reqs/wishes/budget and 3) signing the rental contract with our corporate finance 4) providing acccess to the apt within 4 days after UK arrival within 21 days !!!! after our first contact by email. Renee thank you...
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Comment on agent fees
na
Was this helpful? Yes
By: Chase Buchanan
Jun 22, 2017
View all comments (1)
Hi Boudy, We are very pleased to hear that you found Renee and Holly so helpful and that they found you the perfect new home. We hope you will be very happy there and if you need our services again, we would be delighted to see you. ...
Jun 10,2017
Minithumbup
Jenna McCann
Abdul Miah
By: 'KazRoll'
Jun 10,2017
0 people found
this helpful
I have rented my property with Chase Buchanan and the service I received from Jenna and Abdul was very good. I previously had a terrible experience with a letting agent so I was very weary of trusting another one but they were both very patient with me as I decided on which agent to go with and took the time to explain everything in detail. I would recommend them to any other landlords. Hopefully the tenancy will go smoothly....
read full review
Comment on agent fees
The fees are slightly high compared to other agents but I feel you do get slightly more for your money from Chase Buchanan.
Was this helpful? Yes
By: Chase Buchanan
Jun 15, 2017
View all comments (1)
Hi, Thank you ever so much for your great review for Chase Buchanan Isleworth. It is great to hear that you felt fully supported by Abdul and Jenna throughout your letting process and that you would recommend us to other landlords. We look forward to further assisting you, thanks again. ...
Jun 09,2017
Minithumbup
Jenna McCann
By: 'Abigail'
Jun 09,2017
0 people found
this helpful
We were only in the area by chance and as soon as Jenna spoke to me on the phone she was more than helpful - extremely friendly in fact. She took notice of what we wanted and within a couple of hours we were meeting her to view a property she suggested. We knew instantly she had got it right for us - we are so excited to move into the property. Jenna has been extremely efficient, friendly and knowledgeable throughout and I am so appreciative and thankful!...
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Was this helpful? Yes
By: Chase Buchanan
Jun 15, 2017
View all comments (1)
Hi Abigail, What a lovely review! Were so glad that you felt Jenna got it right and found you a perfect property in no time. We wish you every happiness in your new home! ...
Jun 08,2017
Minithumbup
Jenna McCann
Abdul Miah
By: 'Milena'
Jun 08,2017
0 people found
this helpful
We recently had the pleasure of working with Ms Jenna McCann and Mr Abdul Miah when looking for our house/flat. From day 1, Jenna was extremely responsive and had great suggestions for houses and flats to view based on what we were looking for. All throughout the negotiations and closing Jenna and Abdul were there quickly handling any issues that may have risen. If the time ever comes when I will be looking for a new home, there isn't any question on who my Realtor will be! :)...
read full review
Comment on agent fees
Fees are quite high, but acceptable
Was this helpful? Yes
By: Chase Buchanan
Jun 15, 2017
View all comments (1)
Hi Milena, Thanks a lot for your review. Its wonderful to hear how responsive Jenna and Abdul were to your queries and needs and fantastic to know that you will return to us if necessary. We wish you every happiness in your new home! ...
Jun 08,2017
Minithumbup
Jenna McCann
By: 'Mateusz'
Jun 08,2017
0 people found
this helpful
Very pleased with the agency. Jenna was very helpful, kind and did her best to satisfy our needs. Pictures from agency website did reflect current house condition we were shown which is not obvious when i compare other agencies. We are still waiting for moving day but i do believe all will go smoothly as it was at the first day when we met Jenna....
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Comment on agent fees
Little high comparing other agencies but affordable
Was this helpful? Yes
By: Chase Buchanan
Jun 15, 2017
View all comments (1)
Hi Mateusz, Thank you for your review. Its great to hear that you found Jenna helpful and kind throughout your process. We wish you all the best in your new home. ...
Jun 08,2017
Minithumbup
Jenna McCann
Abdul Miah
By: 'Mr Bell'
Jun 08,2017
0 people found
this helpful
We recently had the pleasure of working with Ms Jenna McCann and Mr Abdul Miah when looking for our house/flat. Jenna was extremely friendly and helpful and knew exactly what we was looking for. All throughout the negotiations and closing Jenna and Abdul were there quickly handling any issues that may have risen. When the time comes and we need another property the we will be wanting to use them again....
read full review
Comment on agent fees
For the speed of resolving issues and getting back to me, I think they are good.
Was this helpful? Yes
By: Chase Buchanan
Jun 15, 2017
View all comments (1)
Dear Mr Bell, Thank you for taking the time to write a review. Its great to hear that you had such a good experience that you would use us again. We hope you are very happy in your new home. ...
May 23,2017
Minithumbup
Dawn Platt
By: 'mark'
May 23,2017
0 people found
this helpful
Dawn was great. Super helpful and responsive. No matter what you ask, she always gets you an answer quick. Sale of the property went through as smoothly as possibly with Dawn's help....
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Was this helpful? Yes
By: ellie blake
May 23, 2017
View all comments (1)
Dear Mark, thank you for your kind words. We couldn't agree more! Dawn is a great asset to our team and always puts 100% effort into all she does. Thanks again, we hope to help you again in the future! ...
May 20,2017
Minithumbup
Dawn Platt
By: 'Anonymous'
May 20,2017
1 people found
this helpful
Chase Buchanan has provided excellent advice and service culminating in the successful sale of three flats in 2016/2017. Dawn is a very good negotiator, keeping everyone informed during sales process, ensuring a successful outcome for both purchaser and vendor, and pursuing details to be finalised. The advice regarding asking price was spot on - with the price being right, sales were achieved. We are delighted with the service given to us by Chase Buchanan....
read full review
Comment on agent fees
Competitive
Was this helpful? Yes
By: Chase Buchanan
May 22, 2017
View all comments (1)
Thank you for submitting this wonderful review regarding our Richmond Office. We pride ourselves on customer service and always try our best to help make the process' of moving home that little bit easier so your words were great to read on a Monday morning! Thank you! ...
May 10,2017
Minithumbup
Ricky Bajwa
Christina Beckwith
By: 'T Singh'
May 10,2017
0 people found
this helpful
Chase have done a superb job of marketing my property. It was sold within two weeks. They were very professional and kept me informed at every step of the process. In particular, Ricky Bajwa went above and beyond to ensure the best possible result. Christina also did a fabulous job ensuring it achieved the best outcome. I recommend the team at Chase to any potential buyer or seller as I found them to be excellent and driven by results....
read full review
Comment on agent fees
Good
Was this helpful? Yes
By: Chase Buchanan
May 11, 2017
View all comments (1)
Thank you ever so much for your kind review Mr Singh. We are delighted that your property was sold quickly to suit your needs and that you felt fully informed throughout the process. If we can be of any assistance in the future, please do not hesitate to get in touch! ...
May 10,2017
Minithumbup
Jenna McCann
Abdul Miah
By: 'Saqib'
May 10,2017
0 people found
this helpful
We are extremely pleased with the service we received from Chase Buchanan. From the day of viewing till move in, everthing was taken cared of in orderly manner. Extremely good service! Super highly recommended. Keep up the the brilliant work!...
read full review
Comment on agent fees
Good
Was this helpful? Yes
By: Chase Buchanan
May 10, 2017
View all comments (1)
Hi Saqib, Thank you so much for your glowing review of Chase Buchanan Isleworth. It is great to hear that the process what smooth for you from start to finish. Should you need any assistance again please do not hesitate to get in touch! ...
May 09,2017
Minithumbup
Jenna McCann
By: 'sgiddy'
May 09,2017
0 people found
this helpful
I was very happy with the service offered from Chase. Jenna was extremely friendly and helpful considering this is my first time renting....
read full review
Comment on agent fees
good
Was this helpful? Yes
By: Chase Buchanan
May 10, 2017
View all comments (1)
Hi, Thank you for your review of Chase Buchanan Isleworth, in particular your kind words about Jenna. We are so glad she helped you find a property and ease the daunting process of renting for the first time! Should you need any help again please do not hesitate to get in touch! ...
May 03,2017
Minithumbup
Dawn Platt
By: 'Mr Howard'
May 03,2017
0 people found
this helpful
We had a great experience buying a property from Dawn at Chase Buchanan. She helped us move the process along at every stage. In fact, I don't think we would have completed without Dawn's help....
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Comment on agent fees
N/A
Was this helpful? Yes
By: Chase Buchanan
May 03, 2017
View all comments (1)
Hi Mr Howard, We are delighted Dawn helped you buy a property and that you felt she was great. Thank you so much for taking the time out to tell us your thoughts on the help Dawn provided. We hope to help you again in the future. ...
May 03,2017
Minithumbup
Abdul Miah
Jenna McCann
By: 'Nick Hall'
May 03,2017
0 people found
this helpful
From the first contact to the final process Abul has been excellent, the service he has provided has been excellent, very happy....
read full review
Comment on agent fees
Reasonable
Was this helpful? Yes
By: Chase Buchanan
May 03, 2017
View all comments (1)
Hi Nick, Thank you ever so much for your review. We are delighted that you are happy with the service you received from us. Should you need our help again please do not hesitate to get in touch! ...
Apr 27,2017
Minithumbup
Danny Hicks
Dawn Platt
By: 'Paul B'
Apr 27,2017
0 people found
this helpful
Chase Buchanan's Danny Hicks and Dawn Platt represent the absolute peak of professionalism and diligence in a business sector which all too often, and for very good reason, suffers from bad PR. Their communication skills, their spot-on analysis of the housing market, and their continuing oversight into all aspects of a property sale, gives one complete confidence that their advice is the one to listen to. Can't recommend them highly enough....
read full review
Comment on agent fees
Fees very reasonable.
Was this helpful? Yes
By: Chase Buchanan
May 02, 2017
View all comments (1)
Hi Paul, Thank you so much for taking the time out to let us know about the wonderful work done by Danny and Dawn. We are very proud of them and pleased they impressed. ...
Apr 27,2017
Minithumbup
Danny Hicks
Dawn Platt
By: 'MrsSBowen'
Apr 27,2017
0 people found
this helpful
it was a pleasure to deal with Dawn and Danny at Richmond. Both were extremely helpful, knowledgeable and pro-active in dealing with, ourselves and our buyers. They also assisted willingly in pushing other (not so good) agents within the property chain. I recommend them highly...
read full review
Comment on agent fees
Fees are very reasonable fair, and well earned!
Was this helpful? Yes
By: Chase Buchanan
Apr 27, 2017
View all comments (1)
Dear Mrs Bowen, Thank you very much for your testimonial -we are pleased we could make your experience much more pleasurable. We really appreciate you taking the time out to tell us about the positive experience you have had with Danny and Dawn. ...
Apr 27,2017
Minithumbup
Abdul Miah
By: 'Abdul miah'
Apr 27,2017
1 people found
this helpful
Abdul was very helpfull and friendly. Provided all the relevant informations.he helped me to find my house within a day as I need to move asap....
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Was this helpful? Yes
By: Chase Buchanan
May 02, 2017
View all comments (1)
Hi, We are delighted that Abdul helped you find a property so quickly and that you felt fully informed by Abdul's professional advice. We look forward to helping you again in the future. ...
Apr 27,2017
Minithumbup
Danny Hicks
By: 'mike'
Apr 27,2017
0 people found
this helpful
Danny and Dawn are the most helpful and reliable agents I have come across during what has been a difficult selling process...
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Was this helpful? Yes
By: Chase Buchanan
Apr 27, 2017
View all comments (1)
Hi Mike, Thank you so much for taking the time out to review Danny and Dawn - we really appreciate it and are pleased they impressed you! ...

NAEA ARLA


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Last updated at 10:42 AM 30/08/2016 by Fiona Oakley

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Last updated at 10:42 AM 30/08/2016 by Fiona Oakley

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Hampton Hill
101 High Street, Hampton Hill TW12 1NJ
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Isleworth
7 Odeon Parade, 480 London Road, Isleworth TW7 4DE
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141-143 High Street, Hampton Hill TW12 1NJ
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Richmond
20 Red Lion Street, Richmond TW9 1RW
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St Margarets
124 St Margarets Road, St Margarets TW1 2AA
(31)
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122 Heath Road, Twickenham TW1 4BW
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Twickenham Sales
4 York Street, Twickenham TW1 3LD
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