Chase Buchanan
4.8/5, 685 reviews
94% recommended
96% sales valuation accuracy
98% sales fee satisfaction
95% lettings valuation accuracy
94% lettings fee satisfaction

Chase Buchanan estate agents has been established in 1994 and since then we have provided the highest level of property management service in the Richmond borough, London. We are an established estate agency in London with many prizes awarded ... show more


Chase Buchanan estate agents has been established in 1994 and since then we have provided the highest level of property management service in the Richmond borough, London. We are an established estate agency in London with many prizes awarded for our service. We have estate agent office branches in the Twickenham area which can be found in Richmond, St Margarets, Hampton Hill and Isleworth.


Why Chace Buchanan estate agents?


Our services include new house sales, land sales, corporate relocation and residential concierge. You can also get an instant online valuation of your property on our website. We are members of important regulatory bodies and we pride on our ability to monitor client feedback and apply improvements. Chase Buchanan estate agents are highly trained professionals in property management and we offer an honest and transparent service. We have an effective property marketing strategy in place which involves our unique Folio magazine which is distributed to over 30,000 homes and businesses in London. Chase Buchanan are reliable estate agents with dedicated departments of residential sales, lettings, financial services and additional experience in valuations, portfolio management, surveying, conveyancing, insurance and relocation.


Why move to Richmond borough in London ?


Residents of Richmond are one of the happiest in the UK. It is one of the six safest boroughs of London. Young professionals and families choose Richmond for the short commute time to the city and 20% cheaper rental costs than average property prices in London. You can find modern apartment blocks or quaint cottages, so there are options for singles, couples and families. Despite the small size of Richmond area, it has two theatres, three cinemas, great schools, a beautiful park and a great variety of unique shops and restaurants. Sports fans can enjoy game days at the Twickenham stadium. With only over 20 minutes of commute to the central London, Richmond is a great place to buy property and settle.

...left to get your reviews in for the
2020 Estate & Letting Agent Awards


Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 96% 98% £115,500 £1,500,000
Lettings 95% 94% £750 £3,500
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
148 5 332 22 99 2 58 6 8 5
Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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Members of
NAEA ARLA
Latest Properties to Rent   28

“We bought a property through Chase Buchanan I......”

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Apr 03,2020
Minithumbup
By: 'Janaki Hemaratne'
Apr 03,2020
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We bought a property through Chase Buchanan Isleworth. Very professional service from Kris. Quick response to emails and calls. Professional and friendly team.Very much recommended....
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“Just rented my first property through the Twi......”

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Mar 31,2020
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By: 'Rita Daoud'
Mar 31,2020
0 people found
this helpful
Just rented my first property through the Twickenham branch. Great service and everything was done so efficiently and smoothly. Property management are super responsive too. Thank you to Lorenc and his team. Would definitely recommend to renters!...
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“Look no further...”

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Mar 20,2020
Minithumbup
By: 'Angela Burton'
Mar 20,2020
0 people found
this helpful
Amy at Chase Buchanan (and all of her team) are fantastic. We had a tricky and lengthy sales process for a few unforeseen reasons, but Amy was unfailingly professional, positive and 100% on the case at every turn. She went above and beyond on several occasions ...
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By: Chase Buchanan
Mar 30, 2020
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Dear Angela, thank you for taking the time out to leave such positive feedback about Amy and the sales team. We are delighted to hear she exceeded your expectations! We always aim to make the process of selling run as smoothly as possible as we understand that this can be a stressful time. If you need any assistance in the future, please don’t hesitate to contact us. Best wishes, Chase Buchanan. ...

“Any Guyett was amazing and co-ordinated the w......”

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Mar 16,2020
Minithumbup
By: 'Kate Young'
Mar 16,2020
0 people found
this helpful
Any Guyett was amazing and co-ordinated the whole chain really going the extra mile and beyond her brief to get our sale through. We’re very grateful to her. Thank you Amy....
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By: Chase Buchanan
Mar 30, 2020
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Dear Kate, Thank you for taking the time to leave a fantastic review about Amy. We are delighted to hear of the exceptional service you received. Should you need any further assistance please do not hesitate to get in touch! Best wishes, Chase Buchanan. ...

“Highly Recommend!...”

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Feb 25,2020
Minithumbup
By: 'Michael Shelford'
Feb 25,2020
0 people found
this helpful
It is my first time renting a property and Nick and his team at Hampton shill has made the whole process easy and relaxed. There is a sense of reliability from them that certainly eases you into the process if you’re a first time ...
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By: Chase Buchanan
Feb 26, 2020
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Dear Michael, We are so pleased to hear that Nick made your search easier. I hope you are very happy in your new home! Any questions along the way, please feel free to contact us. Best wishes, Lucy Foster. ...

“Jake at CB Twickenham was extremely helpful t......”

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Feb 21,2020
Minithumbup
By: 'Katie'
Feb 21,2020
0 people found
this helpful
Jake at CB Twickenham was extremely helpful throughout a protracted buying process (the delays were nothing to do with the agents). He kept in touch even while not much was happening and was always on hand to answer my questions when it was. I didn't ...
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By: Chase Buchanan
Feb 21, 2020
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Hi Katie, Many thanks for your great review for Jake and Chase Buchanan, we are really pleased that you felt so supported throughout your purchase and hope you are enjoying your new home. Kind regards, Chase Buchanan ...

“I would really to thank Kris for all his work......”

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Feb 14,2020
Minithumbup
By: 'Vijay Bhatt'
Feb 14,2020
0 people found
this helpful
I would really to thank Kris for all his work he did to resolve all our queries and communicate us in very good timelines. He made an easy communication between the developer and ourselves to tackle any ad hoc requests. He is very friendly knows ...
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By: Chase Buchanan
Feb 17, 2020
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Dear Vijay, Thank you for taking the time to leave a fantastic review about Kris. We are delighted to hear of the exceptional service you received based heavily on clear communication. Should you need any further assistance please do not hesitate to get in touch! Best wishes, Chase Buchanan. ...

“The team at Chase Buchanan, especially Amy an......”

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Feb 12,2020
Minithumbup
Ricky Bajwa
amy
By: 'Vivienne White'
Feb 12,2020
0 people found
this helpful
The team at Chase Buchanan, especially Amy and Ricky, were welcoming, friendly and helpful throughout the process and made it pretty painless. When I went to them I was nervous of the whole process as I was on my own, having to sell a house ...
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By: Chase Buchanan
Feb 17, 2020
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Dear Vivienne, thank you for taking the time out to leave such positive feedback about Ricky and Amy. We are delighted that the team exceeded your expectations! We always aim to make the process of selling run as smoothly as possible as we understand that this can be a stressful time. If you need any assistance in the future, please don’t hesitate to contact us. Best wishes, Chase Buchanan. ...

“Would recommend...”

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Feb 11,2020
Minithumbup
By: 'mo williams'
Feb 11,2020
0 people found
this helpful
We have both bought and sold property via CB, Twickenham. The staff are well-managed and clearly receive good training all aspects of the job as they are friendly, helpful, competent and communicative both within the office and with clients. They work intelligently and efficiently to ...
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By: Chase Buchanan
Feb 12, 2020
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Dear Mo, Many thanks for your great comments for the team, we are delighted that you were impressed by the service received and really appreciate your recommendation. Kind regards, Chase Buchanan ...

“Very professional organisation....”

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Feb 10,2020
Minithumbup
By: 'Joanne Coughlan'
Feb 10,2020
0 people found
this helpful
Very professional organisation. Took a long time to sell in a really sluggish market, but got there in the end! Great communication and efficient support during the selling process....
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By: Chase Buchanan
Feb 12, 2020
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Hi Joanne, Many thanks for your kind comments for the team, it's great to hear that you found them so efficient. Kind regards, Chase Buchanan ...

“We had an excellent experience from start to ......”

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Feb 09,2020
Minithumbup
By: 'Angharad Daniel'
Feb 09,2020
0 people found
this helpful
We had an excellent experience from start to finish. Rob Dawson was highly professional but warm and personable. I felt he was being straightforward and honest with us. I would recommend him without hesitation....
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By: Chase Buchanan
Feb 10, 2020
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Hi Angharad, Thank you for taking the time to leave such a lovely review. It has been a pleasure working with you and we also look forward to doing so in the future. Warm regards, Chase Buchanan ...

“Positive experience with Chase Buchan St Margarets...”

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Feb 07,2020
Minithumbup
By: 'Zenab Barry'
Feb 07,2020
0 people found
this helpful
We have had a very positive experience with Chase Buchanan's St Margarets branch. Scott Messeder's professional approach has enabled us to find the property that meets our family needs - in a straight forward manner. Many thanks to you all!...
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By: Chase Buchanan
Feb 12, 2020
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Dear Zenab, Thank you for your kind feedback about Scott. We are so happy that you found a property that fits all of your requirements, this is what we always aim to do. If you ever need us again in the future for Sales or Lettings, please do not hesitate to contact us on the details provided below. Kind regards, Chase Buchanan ...

“Chase Buchanan in Isleworth sold my property ......”

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Feb 07,2020
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By: 'Liam Nevin'
Feb 07,2020
0 people found
this helpful
Chase Buchanan in Isleworth sold my property in less than four months. They did a good job in finding a buyer in less than a month at a reasonable price. I was kept informed of prospective buyers and viewings and when a positive buyer was ...
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By: isleworth
Feb 17, 2020
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Hi Liam, thank you for your great feedback! its fantastic to hear you were pleased with our service. If you need any assistance in the future, please do not hesitate to contact us, Kind regards, Chase Buchanan . ...

“I have recently rented a Hampton Hill flat th......”

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Feb 06,2020
Minithumbup
By: 'Giovanni Cinquemani'
Feb 06,2020
0 people found
this helpful
I have recently rented a Hampton Hill flat through Chase Buchanan. I would like to thank Nick ( lettings team) I found Nick extremely professional and friendly to deal with, made the whole process stress free. Would highly recommend....
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By: Chase Buchanan
Feb 10, 2020
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Hi Giovanni, thank you for taking the time to leave us such fabulous feedback and awarding chase Buchanan 5 stars! I know Nick will be thrilled you were so pleased with the service he delivered. All the very best, Chase Buchanan. ...

“Thank you CB Twickenham...”

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Feb 05,2020
Minithumbup
By: 'Anthony Parkes'
Feb 05,2020
0 people found
this helpful
I recently sold through Jake and had an awesome experience!! We were relocating to a different part of the country, had a difficult chain and time pressures associated with schooling for our children. Jake was brilliant at chasing, managing the chain and making sure everything ...
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By: Chase Buchanan
Feb 05, 2020
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Hi Anthony, Thank you very much for the great review for Jake, we are delighted that you were so impressed with the service and managing of your sale. We really appreciate your comments. Best wishes, Chase Buchanan ...

“Would thoroughly recommend...”

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Feb 05,2020
Minithumbup
By: 'Maria Swindell'
Feb 05,2020
0 people found
this helpful
My brother and I recently sold our mum and dads house as a probate property through Chase Buchanan. The journey was a little rocky, the chain collapsed after a rather complicted series of events, but hats off to the guys for their resiliance and perseverence, ...
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By: Chase Buchanan
Feb 12, 2020
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Hi Maria, Thank you very much for the wonderful review for the team. We are delighted that you were impressed with the service received and that you felt supported. We really appreciate your recommendation. Kind regards, Chase Buchanan ...

“New home purchase - excellent service...”

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Feb 05,2020
Minithumbup
By: 'Zoe Croft'
Feb 05,2020
0 people found
this helpful
We have just purchased our new home using Chase Buchanan with Kristian. Found him very helpful and professional throughout the process. We have also used CB in the past (many years ago) and it was great to see their service is still as good. We ...
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By: Chase Buchanan
Feb 12, 2020
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Hi Zoe, Many thanks for your great review for CB and Kristian, we are delighted that you used us again and that you were impressed with the service. We hope we can help again in the future. Best wishes, Chase Buchanan ...

“I would definitely recommend Chase Buchanan...”

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Feb 04,2020
Minithumbup
By: 'Martin Ayling'
Feb 04,2020
0 people found
this helpful
The guys were good natured, thorough and did plenty of chasing when my buyers’ solicitor was slow to react. I felt they gave me an honest valuation of my property and spelled out the pros and cons of changing prices when necessary. Paperwork came through ...
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By: Chase Buchanan
Feb 05, 2020
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Hi Martin, Thanks for your great review, we are delighted that you found the service efficient and helpful. Kind regards, Chase Buchanan ...

“My Wife and I would like to thank Sophie Good......”

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Feb 03,2020
Minithumbup
By: 'Stuart Harrison'
Feb 03,2020
0 people found
this helpful
My Wife and I would like to thank Sophie Goodlace fro. Chase Buchanan for all her help in marketing our property in Richmond . Her passion energy and dedication was unbelievable throughout the process . Big thank you to Sophie ....
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By: Chase Buchanan
Feb 04, 2020
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Dear Stuart, Thank you so much for your kind words about Sophie here in the Sales team at Chase Buchanan St Margarets. We understand that the process of moving home can be some what stressful so we always aim to make it as stress free as possible. If you ever need us in the future for Sales or Lettings, you know where we are! Kind regards, Chase Buchanan ...

“I bought my first home through Chase Buchanan......”

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Jan 31,2020
Minithumbup
By: 'Victoria Mason'
Jan 31,2020
0 people found
this helpful
I bought my first home through Chase Buchanan and Naj Fox was my contact at Chase Buchanan. She was superb! From the moment I had my offer accepted to the point of completion, she was efficient and prompt at communicating with me, always keeping me ...
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By: Chase Buchanan
Feb 04, 2020
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Dear Victoria, Thank you for taking the time out to leave such positive feedback about Naj. We are glad that she exceeded your expectations! we always aim to make the process of buying and selling run as smoothly as possible as we understand that this can be a stressful time. If you ever need us for Sales or Lettings in the future, you know where we are! Kind regards Chase Buchanan ...

“Great service!...”

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Jan 31,2020
Minithumbup
By: 'Thomas Lee'
Jan 31,2020
0 people found
this helpful
Kim was the only agent who took the time to fully understand what we were looking for . She is very professional and friendly and keeps in touch regularly. Great agent...
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By: Chase Buchanan
Feb 04, 2020
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Dear Thomas, Thank you for your feedback regarding Kim. We are pleased that you found Kim very professional and helpful and if you ever need us in the future for Sales or Lettings, you know where we are! Kind regards, Chase Buchanan ...

“I am very happy with the service provided by ......”

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Jan 31,2020
Minithumbup
By: 'Dinesh Bhalsod'
Jan 31,2020
0 people found
this helpful
I am very happy with the service provided by CB in Isleworth. They sold my property fast after a previous agent failed to secure a sale during prime summer months. They are easily contactable and I found all the staff very helpful and friendly. The ...
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By: Chase Buchanan
Feb 05, 2020
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Hi Dinesh, many thanks for your lovely review, its delightful to hear you had a very positive experience with us, its been a pleasure to work with you! Should you need any further assistance please do not hesitate to get in touch! Best wishes, Chase Buchanan. ...

“The service that I received from Kris at Chas......”

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Jan 30,2020
Minithumbup
By: 'Siobhan Hollows'
Jan 30,2020
0 people found
this helpful
The service that I received from Kris at Chase Buchanan was nothing short of exemplary. Kris kept me updated on every aspect of my purchase, he was incredibly professional and they were a very customer centric organisation to work with. I would fully recommend them...
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By: Chase Buchanan
Feb 05, 2020
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Hi Siobhan, Thank you very much for your lovely review. It’s fantastic to hear of the exemplar service Kris Provided you with and the fact you would recommend us speaks for itself. Should you need any further assistance please do not hesitate to get in touch! Best wishes, Chase Buchanan. ...

“We are so happy to have chosen Chase Buchanan......”

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Jan 23,2020
Minithumbup
By: 'C Williams'
Jan 23,2020
0 people found
this helpful
We are so happy to have chosen Chase Buchanan to sell out property in St Margaret’s! Steve was right on point with how the sale would likely play out! Naj and the rest of the sales support team ensured the viewing process was not ...
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By: Chase Buchanan
Feb 04, 2020
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Dear Ms Williams, Thank you very much for taking the time out to leave such positive feedback about Steve, Kim and Naj. We are delighted that you chose us to sell your property and if you ever need us in the future for Sales or Lettings, you know where we are! Kind regards Chase Buchanan ...

“Best decision instructing the Richmond Lettings Team...”

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Jan 21,2020
Minithumbup
By: 'John turner'
Jan 21,2020
0 people found
this helpful
I recently arranged a valuation with the Richmond Lettings manager Chelsea Ryan. When she visited my home to carry this out I was blown away with her professionalism and friendly can do attitude. She ran through the whole process answering all my questions and queries ...
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By: Chase Buchanan
Feb 03, 2020
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Hi John, Thank you very much for your lovely review for Chelsea and the lettings team at Richmond. We are delighted that you were so impressed by the service and that a tenant was found so quickly. We really appreciate your recommendation and look forward to many more successful years. Warm regards, Chase Buchanan ...

“Chase Buchanan Hampton Hill office recently s......”

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Jan 17,2020
Minithumbup
By: 'mohan Kripalani'
Jan 17,2020
0 people found
this helpful
Chase Buchanan Hampton Hill office recently sold my 4 bed detached house in Hampton. I still cannot believe they arranged 4 viewings within 24 hrs of listing the property online and a "strong offer" was accepted by me on the same day. The level of service provided by ...
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By: Chase Buchanan
Jan 17, 2020
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Hi Mohan, thank you so much for taking the time to leave such an awesome five star review! We are thrilled to hear how impressed you are with the excellent, friendly and helpful service that you have received from our Hampton Hill office, in particular Anna. We also count ourselves very lucky to have clients like you. We look forward to working with you again in the future! All the very best, Chase Buchanan ...

“Kris and Ricky sold my property fast. They se......”

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Jan 16,2020
Minithumbup
By: 'Rav chatha'
Jan 16,2020
0 people found
this helpful
Kris and Ricky sold my property fast. They secured the right person and most importantly the right offer. Communication all the way to completion was spot on and i couldn't recommend the guys especially Kris at Chase Isleworth more highly. Kris who negotiated and dealt ...
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By: Chase Buchanan
Jan 27, 2020
View all comments (1)
Hi Rav, Many thanks for taking the time to leave your review. It's fantastic to hear that you received such a great service from both Ricky and Kris, If you ever need any assistance in the future, please do not hesitate to contact us, you know where we are! Kind regards, Chase Buchanan ...

“I have recently rented my Hampton Hill flat o......”

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Jan 09,2020
Minithumbup
By: 'Philip Jude'
Jan 09,2020
0 people found
this helpful
I have recently rented my Hampton Hill flat out through Chase Buchanan. All the staff that I have dealt with have been very professional, helpful, knowledgeable and friendly. They have handled the whole listing process efficiently and ensured that a suitable tenant was found very ...
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By: Chase Buchanan
Jan 10, 2020
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Hi Philip, Thank you so much for taking the time to leave such a wonderful five star review! We are so pleased to hear how our fabulous team in Hampton Hill were able to hit the mark and to seamlessly manage the let of your property! Thank you so much for choosing Chase Buchanan. All the very best, Lucy Foster ...

“Great team work....”

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Jan 04,2020
Minithumbup
By: 'Dominique Field'
Jan 04,2020
1 people found
this helpful
At a tricky time in the year and with very limited time, Chase Buchanan managed to find a tenant for my flat. Chelsea Ryan and her team worked extremely quickly and efficiently with support from Rihanna Andrews and Elliot Finn who succeeded in finding a ...
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Comment on agent fees
good.
Was this helpful? Yes
By: Chase Buchanan
Jan 08, 2020
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Many thanks Dominique, its great to hear that you were so impressed with the service from all the team at Richmond, we look forward to many more successful years. Kind regards, Chase Buchanan ...

“Very professional and speedy service received......”

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Dec 31,2019
Minithumbup
By: 'Saima Khan'
Dec 31,2019
1 people found
this helpful
Very professional and speedy service received from Abdul and Miah in finding a new tenant. Definitely recommend the team at Isleworth....
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By: Chase Buchanan
Jan 02, 2020
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Hi Saima, many thanks for leaving a review, its fantastic to hear you are pleased with our service. If you need any assistance in the future, please do not hesitate to contact us, Kind regards, Chase Buchanan ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure set.
Last updated at 10:42 AM 30/08/2016 by Fiona Oakley

Awards won by Chase Buchanan

Individual Branch Awards

Richmond, TW9

Hampton Hill, TW12

Twickenham, TW1

Twickenham, TW1

St Margarets, TW1

Isleworth, TW7


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