Chase Buchanan estate agents has been established in 1994 and since then we have provided the highest level of property management service in the Richmond borough, London. We are an Read full description...


Chase Buchanan estate agents has been established in 1994 and since then we have provided the highest level of property management service in the Richmond borough, London. We are an established estate agency in London with many prizes awarded for our service. We have estate agent office branches in the Twickenham area which can be found in Richmond, St Margarets, Hampton Hill and Isleworth.


Why Chace Buchanan estate agents?


Our services include new house sales, land sales, corporate relocation and residential concierge. You can also get an instant online valuation of your property on our website. We are members of important regulatory bodies and we pride on our ability to monitor client feedback and apply improvements. Chase Buchanan estate agents are highly trained professionals in property management and we offer an honest and transparent service. We have an effective property marketing strategy in place which involves our unique Folio magazine which is distributed to over 30,000 homes and businesses in London. Chase Buchanan are reliable estate agents with dedicated departments of residential sales, lettings, financial services and additional experience in valuations, portfolio management, surveying, conveyancing, insurance and relocation.


Why move to Richmond borough in London ?


Residents of Richmond are one of the happiest in the UK. It is one of the six safest boroughs of London. Young professionals and families choose Richmond for the short commute time to the city and 20% cheaper rental costs than average property prices in London. You can find modern apartment blocks or quaint cottages, so there are options for singles, couples and families. Despite the small size of Richmond area, it has two theatres, three cinemas, great schools, a beautiful park and a great variety of unique shops and restaurants. Sports fans can enjoy game days at the Twickenham stadium. With only over 20 minutes of commute to the central London, Richmond is a great place to buy property and settle.

“Scott...”

Jun 19,2019
Minithumbup
By: 'Monika and Pete'
Jun 19,2019
0 people found
this helpful
We are so pleased that we met Scott who helped us to find the right place for us in Twickenham. Scott was really friendly and helpful during the whole application process. Scott is very quick in his response and keep you up to date with ...
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“Purchase...”

Jun 07,2019
Minithumbup
By: 'JH'
Jun 07,2019
0 people found
this helpful
Danny and Daniel were extremely professional and efficient with driving the the purchase forward. They maintained timely and transparent communication between ourselves and the vendor and through their understanding of the local market were able to advise us on determining what offer we made, which ...
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“Great Agent...”

May 28,2019
Minithumbup
By: 'Celia'
May 28,2019
0 people found
this helpful
Rory helped me find a home when I needed to do so at very short notice. He understood what I was looking for and was able to find me a flat that ticked all my boxes and was readily available. Excellent negotiator too....
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Comment on agent fees
Reasonable
Was this helpful? Yes
By: Chase Buchanan
May 30, 2019
View all comments (1)
Hi Celia, Thank you very much for your review, we are really pleased that Rory found you a new home and that you were impressed with his service. Kind regards, Chase Buchanan ...

“Excellent Agent...”

May 25,2019
Minithumbup
By: 'Cuneyt K'
May 25,2019
0 people found
this helpful
Scott was very friendly and helpful from the beginning till the end. We felt very confident and happy, and we recommend him all our close friends who are planning to move to Twickenham area. Thank you very much again....
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Comment on agent fees
Everyting was perfect
Was this helpful? Yes
By: Chase Buchanan
May 30, 2019
View all comments (1)
Thank you very much for taking the time to post your review, we really appreciate your recommendation and hope we can be of service again in the future. Kind regards, Chase Buchanan ...

“Excellent...”

May 23,2019
Minithumbup
By: 'Susan'
May 23,2019
1 people found
this helpful
I have had some bad experiences with different estate agent companies, but meeting Scott in Twickenhams Buchanan's made my new flat process run very smoothly, I felt very relaxed knowing I could contact Scott and ask even the smallest questions and be answered with patience ...
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Comment on agent fees
Good
Was this helpful? Yes
By: Chase Buchanan
May 30, 2019
View all comments (1)
Hi Susan, We are delighted that your experience was so positive with Scott and you felt reassured by him. We hope we can help again in the future. Kind regards, Chase Buchanan ...

“One hundred percent positive...”

May 16,2019
Minithumbup
By: 'Belinda'
May 16,2019
0 people found
this helpful
For me using Chase Buchanan has been a most pleasurable smooth process on finding the perfect home for myself . A positive experience since the staff are trusting, professional and most reliable. Both Daniel and Danny have been wonderful....
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Comment on agent fees
I recommend them highly .
Was this helpful? Yes
By: Chase Buchanan
May 30, 2019
View all comments (1)
Dear Belinda, Many thanks for your lovely comments for both Danny & Daniel, it's great to hear how positive you found the experience and we do hope you are enjoying your perfect home. Warm regards, Chase Buchanan ...

“Star service...”

May 16,2019
Minithumbdown
Ricky Bajwa
By: 'Laura'
May 16,2019
0 people found
this helpful
Ricky has been fantastic all though this stressful process. He has such integrity and promised the flat would be taken offline as soon as I put the offer in. He kept his word, he also liaised well between vendor and myself, keeping everyone happy....
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Was this helpful? Yes
By: Chase Buchanan
May 16, 2019
View all comments (1)
Hi Laura, Many thanks for leaving such a lovely review. We are are delighted to get you to exchange and wish you every happiness in your new home! Warm regards, Chase Buchanan. ...

“The Best Agents...”

May 08,2019
Minithumbup
By: 'Albert Philpott'
May 08,2019
0 people found
this helpful
Back in the 1980's I was Partner in 3 Estate Agencies in the Richmond and Ealing areas. If I was still in the business and Chase Buchanan under the management of Danny Hicks and his more than able assistant Daniel Johns, were my competitors I would ...
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Comment on agent fees
Fees very reasonable indeed
Was this helpful? Yes
By: Chase Buchanan
May 30, 2019
View all comments (1)
Dear Albert, Thank you so much for such a fantastic review for both Danny & Daniel, your comments are very much appreciated and we are delighted that they impressed you so much. Warm regards, Chase Buchanan ...

“Outstanding service...”

May 05,2019
Minithumbup
By: 'Jayne'
May 05,2019
0 people found
this helpful
Excellent service from start to finish, made the whole process seamless. I will definitely come back to work with Danny in the future, very professional and courteous . If only all estate agency service were like this. I felt he did everything he could to market ...
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Comment on agent fees
Very competitive and worth the excellent service
Was this helpful? Yes
By: Chase Buchanan
May 30, 2019
View all comments (1)
Dear Jayne, Thanks for such a glowing review for Danny, we really appreciate your comments and look forward to being of service again in the future. Warm regards, Chase Buchanan ...

“Great Experience!...”

Apr 23,2019
Minithumbup
By: 'Renato'
Apr 23,2019
1 people found
this helpful
Lucy is a great professional and a kind person to deal with! Working with her was a great pleasure - she supported us a lot and always responded to our queries promptly and efficiently. We really wish all the best for her!...
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By: Sarah Lowis
Apr 25, 2019
View all comments (1)
Dear Renato Thank you so much for your kind words feedback regarding the service you received with Lucy! I would like to thank you for taking the time to leave us a review, its always great to read such lovely feedback regarding my staff. If you do require any of our services in the future please do not hesitate to contact us! Best wishes, Sarah Lowis Lettings Manager ...

“102 Wensleydale Road, Hampton...”

Apr 21,2019
Minithumbup
By: 'Irene Crapnell'
Apr 21,2019
0 people found
this helpful
The very professional, friendly and efficient Hampton Hill team ensured that we received the best advice and guidance in selling our property. They also went the extra mile in always being available, should we need them....
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Comment on agent fees
Good
Was this helpful? Yes
By: John Sawyer
Apr 29, 2019
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Thank You for your kind words. I would like to wish you all the best with onward move. Kind Regards John ...

“Recent letting...”

Apr 18,2019
Minithumbup
By: 'Jennifer'
Apr 18,2019
0 people found
this helpful
Lucy was very helpful and always responded quickly to all queries. She listened carefully to all of our original requirements and so we didn't waste time seeing properties that were not in line with what we were looking for. Would definitely recommend....
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Was this helpful? Yes
By: Sarah Lowis
Apr 25, 2019
View all comments (1)
Dear Jennifer I am so pleased to hear you found Lucy helpful, quick to respond and listened to all of your requirements. It is always a pleasure to read such great feedback regarding my staff, i am always grateful to anyone taking the time to leave us a review. If you do require any of our services in the future, please do not hesitate to contact us. Best wishes, Sarah Lowis. Lettings Manager ...

“Lettings...”

Apr 17,2019
Minithumbup
By: 'Ramsey'
Apr 17,2019
1 people found
this helpful
Thank you to Elliot and Chelsea for finding me a tenant in a short space of time and securing an immediate follow on tenancy with no vacancy period....
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Comment on agent fees
Fees are competitive
Was this helpful? Yes
By: Chase Buchanan
Apr 27, 2019
View all comments (1)
Dear Ramsey, We are delighted that Elliot and Chelsea found you a new tenant so promptly and your review is very appreciated. We look forward to being of service again in the future. Kind regards, Chase Buchanan ...

“Kingsworthy...”

Apr 09,2019
Minithumbup
By: 'Les Maher'
Apr 09,2019
0 people found
this helpful
Danny managed the relationship between buyer & seller expertly & professionally whilst at the same time managing expectations & keeping up to date with the conveyancing process to maintain the positive momentum. At the viewings Danny was friendly and very informative with excellent local knowledge. Great work...
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Was this helpful? Yes
By: Chase Buchanan
Apr 16, 2019
View all comments (1)
Dear Les, We are delighted to hear that you found Danny so informative and professional and really appreciate your review. If we can help with anything else, please let us know. Kind regards, Chase Buchanan ...

“I would do it again!...”

Apr 08,2019
Minithumbup
By: 'L van Zijl'
Apr 08,2019
1 people found
this helpful
Moving countries is no easy task, but Rory helped me every step of the way. I made fist contact from my home country and Rory maintained contact, scheduling check-ins on arrival and ensuring that I have appointments set-up with properties suiting my budget and wishlist. ...
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Comment on agent fees
Some of the best I’ve seen in town.
Was this helpful? Yes
By: Chase Buchanan
Apr 16, 2019
View all comments (1)
Many thanks for your great review for Rory, we are delighted that you found the service efficient and hope you enjoy your new home. Warm regards, Chase Buchanan ...

“Professional service...”

Apr 05,2019
Minithumbup
By: 'Mel J'
Apr 05,2019
0 people found
this helpful
Abdul has been instrumental in finding us high quality tenants to reside in our home while we are abroad for a few years. From the moment we engaged Abdul, he has been very responsive to all requests and responded to queries efficiently and quickly. He ...
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Comment on agent fees
Fees were fair considering the quality of service.
Was this helpful? Yes
By: Chase Buchanan
Apr 05, 2019
View all comments (1)
Hi Mel, Many thanks for taking the time to write a review. It is great to hear of the fantastic service you have received from Abdul, based heavily on clear communication. It is our pleasure to have helped you rent out your property, and please do get in touch should you need any assistance in the future! ...

“Quick, Friendly and Open...”

Apr 05,2019
Minithumbup
By: 'Jen'
Apr 05,2019
1 people found
this helpful
Lorenc was very friendly professional and candid- which goes a long way. We were shown around a couple of properties and given plenty of time to discuss and decide without any pressure. Lorenc was more than happy for us to go and have a second ...
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Comment on agent fees
The fees were reasonable and clearly explained before we went ahead.
Was this helpful? Yes
By: Chase Buchanan
Apr 16, 2019
View all comments (1)
Hi Jen, Great to hear that Lorenc was so helpful and friendly and that he found you a property so quickly. We hope you enjoy your new home. Kind regards, Chase Buchanan ...

“Rory Blowers - Excellent agent...”

Apr 05,2019
Minithumbup
By: 'Jessica T'
Apr 05,2019
1 people found
this helpful
Rory helped me to find the right flat for me to move into with my children. He was always prompt for appointments, very helpful and knowledgeable about the properties that I was viewing. He answered my emails very quickly and provided me with all the ...
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Comment on agent fees
Good
Was this helpful? Yes
By: Chase Buchanan
Apr 16, 2019
View all comments (1)
Hi Jessica, Thank you very much for your great review for Rory, we are delighted that he understood what you were looking for and we hope you and your family enjoy your new home. Warm regards, Chase Buchanan ...

“Excellent, friendly service...”

Apr 05,2019
Minithumbup
By: 'Jon'
Apr 05,2019
1 people found
this helpful
We have had a very positive experience dealing with Chase Buchanan. Lorenc has been extremely helpful in finding us the right place and is a friendly, professional individual who made the whole process completely stress free....
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Was this helpful? Yes

“Professional and helpful...”

Apr 04,2019
Minithumbup
By: 'Eavison Beluli'
Apr 04,2019
1 people found
this helpful
Agent was very Friendly, professional and helpful. I would recommend this Agent on Future dealings regards to Lettings. In the end he answered all quaesitions with professionalism. Top Agent...
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Comment on agent fees
Reasonable and good Fees
Was this helpful? Yes
By: Chase Buchanan
Apr 16, 2019
View all comments (1)
Hi Eavison, We are delighted to hear that you found the Twickenham team so helpful and friendly and many thanks for your recommendation and comments. Warm regards, Chase Buchanan ...

“Always when i need something, i just give him a ring and he is always happy to help...”

Apr 04,2019
Minithumbup
By: 'Enea Zouka'
Apr 04,2019
1 people found
this helpful
Since first day he Showed us so much respect and he helped us in things that we needed, i'm so happy to have an agent like Lorenc Denizi....
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Comment on agent fees
Always there when we needed, he is so respectful, he is always so polite and he is very good at what he does.
Was this helpful? Yes
By: Chase Buchanan
Apr 16, 2019
View all comments (1)
Hi Enea, Many thanks for your review for Lorenc, we are glad you found him so helpful and if you need any further advise, please get in touch. Kind regards, Chase Buchanan ...

“Friendly Service, Well-Informed...”

Feb 25,2019
Minithumbup
By: 'CDDay'
Feb 25,2019
1 people found
this helpful
When we phoned up to see the property, Rory showed us immediately. When we wanted to see it a second time, he again showed us immediately. He was courteous, well presented and professional the entire time. When it came time to discuss the contract, Aiden ...
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Was this helpful? Yes
By: Chase Buchanan
Feb 26, 2019
View all comments (1)
Thank you very much for your review for Rory, Aiden and the Twickenham Lettings team. We are glad you found the process reassuring and friendly and hope you enjoy your new home. Kind regards, Chase Buchanan ...

“Buyer's Feedback...”

Feb 18,2019
Minithumbup
Ricky Bajwa
Kris
By: 'Wati'
Feb 18,2019
1 people found
this helpful
Recently purchased a property through this estate agent. Both Ricky and Kris have been a pleasure to deal with. Kris has been very generous with his viewing time with me to ensure I got everything I needed as a buyer. Ricky has a lot of ...
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Was this helpful? Yes
By: Chase Buchanan
Feb 18, 2019
View all comments (1)
Hi Wati, Many thanks for taking the time to leave your review. It's fantastic to hear that you received such a great service from both Ricky and Kris, and the fact that you will be looking to use our services again in the future speaks for itself. We wish you every happiness in your new home and look forward to being of assistance in the future! ...

“So nice and helpful...”

Feb 06,2019
Minithumbup
By: 'Catherine'
Feb 06,2019
0 people found
this helpful
She was so nice and helpful. Really easy to talk to and express and concerns with. She gave me practical advice about the area. I felt she was really honest with me and I'm delighted that I found my dream apartment with her help!!...
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Comment on agent fees
Good. They are half the price of the other agency I was looking at places with.
Was this helpful? Yes
By: Sarah Lowis
Feb 07, 2019
View all comments (1)
Hi Catherine Thank you so much for taking the time to leave Lucy such a lovely review. I'm so glad to hear you found Lucy, honest, helpful and really easy to talk to. It is always a pleasure to hear such great feedback regarding my staff! We are so pleased we found you your dream apartment. If we can be of any assistance in the future, please do not hesitate to contact us. Best wishes, Sarah Lowis Lettings Manager 020 8744 2888 ...

“Very Satisfied with the house - an easy move...”

Feb 06,2019
Minithumbup
By: 'Stephanie'
Feb 06,2019
0 people found
this helpful
The properties listed to me were of the correct specifications, with a nice amount of documentation about the property/floor plans on the Chase Buchanan brochures. Abdul who I met first was very professional/friendly and gave good advice about things which would make us ...
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Comment on agent fees
The fees were similar to what was quoted from other companies.
Was this helpful? Yes
By: Chase Buchanan
Feb 07, 2019
View all comments (1)
Hi Stephanie, Thank you for your lovely review. Jenna and Abdul work hard to make the renting process as seamless as possible, so it is great to hear that you had such a positive experience with us. Should you need any further assistance please do not hesitate to get in touch! ...

“Horrific...”

Feb 05,2019
Minithumbdown
By: 'Matt'
Feb 05,2019
0 people found
this helpful
I've had more pleasurable Osteo-odonto-keratoprosthesis surgeries than dealing with Lucy, quite possibly the most useless person in the world...
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Comment on agent fees
A rediculious amount considering how much work they actually did
Was this helpful? Yes
By: Sarah Lowis - Lettings Manager
Feb 06, 2019
View all comments (1)
Hi Matt, I believe Lucy has helped in securing yourself and your partner a property to rent and she is currently assisting you through the reference process. Sometimes references aren't as straight forward as we would like and Lucy is doing everything she can to help. I would appreciate it if you gave me a call at your earliest convenience to discuss this further. Kind regards, Sarah Lowis Lettings Manager 020 8744 2888 ...

“Super service...”

Feb 03,2019
Minithumbup
By: 'Jo Jones'
Feb 03,2019
0 people found
this helpful
Thanks to Myles we experienced a straight forward sale with an honest approach and good communication. He also put us in touch with a gem of a conveyancer with whom he has regular contact. All in all a highly positive transaction....
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Comment on agent fees
As per current market.
Was this helpful? Yes
By: Chase Buchanan
Feb 08, 2019
View all comments (1)
Hi Jo, Thank you very much for posting such a great review for Myles and we are delighted you found the process so positive and simple. If we can help again in the future, please do let us know. Warm regards, Chase Buchanan ...

“Highly recommend...”

Feb 02,2019
Minithumbup
By: 'Agota'
Feb 02,2019
0 people found
this helpful
So grateful that we found our family home through Chase Buchanan Isleworth. Jenna was one of the nicest agents we have ever met and our whole experience with the company was very pleasant. Would highly recommend this agency to anyone....
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Comment on agent fees
very reasonable
Was this helpful? Yes
By: Chase Buchanan
Feb 04, 2019
View all comments (1)
Hi Agota, Many thanks for your lovely review. We are happy to have helped you find a suitable home for your family and wish you every happiness in it! Warm regards, Chase Buchanan. ...

“Jenna is brilliant...”

Jan 31,2019
Minithumbup
By: 'Jess L'
Jan 31,2019
1 people found
this helpful
Jenna was efficient, quick and overall 10/10. Couldn't of been better! Made the stress of moving exciting and very easy....
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Comment on agent fees
Good
Was this helpful? Yes
By: Chase Buchanan
Jan 31, 2019
View all comments (1)
Hi Jess, Thank you for your lovely review. We are aware moving can be very stressful so its great to hear that Jenna made the process a lot easier for you. We wish you every happiness in your new home! ...

“Excellent service...”

Jan 31,2019
Minithumbup
By: 'Psweetman'
Jan 31,2019
1 people found
this helpful
I would highly recommend Jenna as an agent. Excellent service and made the process so simply for me. Thanks Jenna!...
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Comment on agent fees
Good
Was this helpful? Yes
By: Chase Buchanan
Feb 01, 2019
View all comments (1)
Hi, Thank you for taking the time to leave such a lovely review. Jenna provides fantastic customer service and we're glad that you had such a positive experience with us. Warm regards, Chase Buchanan. ...

Review statistics

From Landlords From Tenants From Vendors From Buyers Other
140 5 319 22 79 1 46 5 7 5
No fees information available
Kindly note that legally, letting agents needs to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents needs to keep this information up to date and precise on allAgents, either in the Fees Tab Section on your profile page or within the property description.

Complaints Procedure

No procedure set.
Last updated at 10:42 AM 30/08/2016 by Fiona Oakley

Awards won by Chase Buchanan

Individual Branch Awards

Hampton Hill, TW12

Twickenham, TW1

Twickenham, TW1

St Margarets, TW1

Hampton Hill, TW12

Richmond, TW9

Isleworth, TW7


Hampton Hill
101 High Street, Hampton Hill TW12 1NJ
(79)
Isleworth
7 Odeon Parade, 480 London Road, Isleworth TW7 4DE
(219)
Residential Concierge
141-143 High Street, Hampton Hill TW12 1NJ
(15)
show all branches (8)
Richmond
20 Red Lion Street, Richmond TW9 1RW
(39)
St Margarets
124 St Margarets Road, St Margarets TW1 2AA
(57)
Teddington
43 High Street, Teddington TW11 8HB
(0)
Twickenham Lettings
122 Heath Road, Twickenham TW1 4BW
(168)
Twickenham Sales
4 York Street, Twickenham TW1 3LD
(45)


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