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Since 1994 we have provided a first-class level of service within the Richmond borough. Our success in this competitive and contentious business has been widely recognised and has gained us a number o Read full description...Since 1994 we have provided a first-class level of service within the Richmond borough. Our success in this competitive and contentious business has been widely recognised and has gained us a number of industry awards.
We are members of all the main regulatory bodies and we constantly monitor customer/client feedback to look for possible improvements. Our staff are highly-trained in all aspects of their role and have an ongoing desire to exceed expectations. Our professionalism and transparency is appreciated and consequently a vast amount of our business comes by way of recommendation.
Feb 24,2017
Minithumbup
By:
Feb 24,2017
0 people found
this helpful
I would highly recommend Chase Buchanan lettings. They were sensitive to my needs during a challenging time for me, ensuring the process of moving was smooth and straightforward. Overall, their service and communication was excellent, and Lorenc in particular was very helpful....
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Was this helpful? Yes
Feb 23,2017
Minithumbup
By:
Feb 23,2017
0 people found
this helpful
We had a great house hunting experience with Renee. Renee clearly understood our requirements and provided us with suitable (and great) options. We have already recommended Chase Buchanan and Renee to our friends....
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Was this helpful? Yes
Feb 23,2017
Minithumbup
By:
Feb 23,2017
0 people found
this helpful
I've had a very pleasant and efficient service.Both ladies have always been very helpful.The tenant was found and checked out very quickly....
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Comment on agent fees
reasonable
Was this helpful? Yes
Feb 23,2017
Minithumbup
By:
Feb 23,2017
0 people found
this helpful
I was very limited on time when looking for property to let. CB Twickenham were very responsive and supportive. Lorenc was very respectful of my need for urgency and ensured a smooth and easy process that enabled me to complete all requirements despite my crazy travel schedule....
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Was this helpful? Yes
Feb 22,2017
Minithumbup
By:
Feb 22,2017
0 people found
this helpful
We are very happy with Jenna. She was professional , nice and very helpful. We would like to recommended her as a great agent....
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Was this helpful? Yes
Feb 22,2017
Minithumbup
By:
Feb 22,2017
0 people found
this helpful
Friendly, professional, hard working and efficient. Excellent at providing feed back from viewings. Kept us in touch regularly to make sure we were up to date with details of the sale. Ensured that buyers kept to agreed timescale....
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Comment on agent fees
Fees were fair
Was this helpful? Yes
Feb 22,2017
Minithumbup
By:
Feb 22,2017
0 people found
this helpful
I got in touch with the Richmond branch during the week end asking for an early viewing on Tuesday morning. Renee contacted me first thing on Monday morning and our initial exchange was very nice. I was impressed with her efficiency and professionalism. I work very long hours and it's very difficult for me to find the time to do things like visiting a house, so I needed to focus on the flats with the potential to satisfy my needs. I asked Renee for her honest opinion and I'm happy to say that sh...
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Was this helpful? Yes
Feb 20,2017
Minithumbdown
By:
Feb 20,2017
0 people found
this helpful
Both Jenna and Abdul have been very professional; they have been very kind and have answered all my questions/requests really fast....
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Comment on agent fees
I must say that I find fees expensive. In fact, I have seen there is a "renewal fee". In 4 years living as a teenant is this country, I have never been asked to pay for renewing a tenancy contract. The fees are the only reason why my overall rating is not 5.
Was this helpful? Yes
Feb 17,2017
Minithumbup
By:
Feb 17,2017
0 people found
this helpful
We are very thankfull for Jenna, she was very profesionall, helpfull and open person. She explained to us eveything very clearly.;) We would like to thank her....
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Was this helpful? Yes
Feb 17,2017
Minithumbup
By:
Feb 17,2017
0 people found
this helpful
I am very thankfull for Jenna. Jenna and Abdul were very profesionall, helpfull and answered all my questions. They explained everything clearly....
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Comment on agent fees
The agent's fee is ok, maybe it could be a bit cheaper.
Was this helpful? Yes
Feb 17,2017
Minithumbup
By:
Feb 17,2017
0 people found
this helpful
Abdul, assisted by Jenna, delivered a first class service. The market was slow and my property was equally as slow moving- both Abdul and Jenna kept me posted regularly and offered advice on how to proceed. Very professional, comprehensive and clearly well trained staff members. Thank you both...
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Comment on agent fees
Market rate
Was this helpful? Yes
Feb 15,2017
Minithumbdown
By:
Feb 15,2017
0 people found
this helpful
Very happy with service from Jenna and Abdul. Accommodated request to negotiate on fees and kept fully informed during process, successful in securing suitable tenants. Prompt in calling back and responding to questions. Very good customer service...
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Comment on agent fees
For London...not bad
Was this helpful? Yes
Feb 14,2017
Minithumbup
By:
Feb 14,2017
0 people found
this helpful
Many thanks to the team! I am very pleased with the service, quite professional and proactive too! I will recommend this Agent anytime....
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Comment on agent fees
Good
Was this helpful? Yes
Feb 13,2017
Minithumbup
By:
Feb 13,2017
0 people found
this helpful
After initially down valuing my property we agreed on a higher advertising figure and within weeks Chase Buchanan managed to secure a sale of my property. I have been kept up to date with the whole process so overall good experience with Steve & Kris. The only comment I would make is that some of the Saturday staff helping with viewings did not know much about the property they were showing but because Kris managed to secure a quick sale this was not a big issue. Overall good experience and ...
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Comment on agent fees
Chase Buchanan were the most flexible on their fees comparing with other agents in Isleworth so good value for money!
Was this helpful? Yes
Feb 13,2017
Minithumbup
By:
Feb 13,2017
0 people found
this helpful
Professional and efficient estate agents. Jade dealt with all our enquirys and wishes in a timely manner and secured us a lovely flat. Jade communicates on our behalf with the landlord everything has always been seamless....
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Feb 05,2017
Minithumbup
By:
Feb 05,2017
0 people found
this helpful
I was very satisfied with how my rental property search was handled from start to finish. Lucy showed me a good selection of properties, all meeting most my requirements. When I had chosen the one it was all handeled quickly and swift. Thanks...
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Comment on agent fees
In line with London rates
Was this helpful? Yes
Feb 02,2017
Minithumbup
By:
Feb 02,2017
0 people found
this helpful
Jade was very accommodating when we contacted Chase Buchanan about renting a property. She was quick and responded quickly, even allowing a last minute viewing to finalize a deal on the property....
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Comment on agent fees
Rates are standard to greater London, if not cheaper than other agents we dealt with.
Was this helpful? Yes
Feb 02,2017
Minithumbup
By:
Feb 02,2017
0 people found
this helpful
I am grateful to Abdul for taking the initiative in contacting me about my property recently coming onto the market, albeit with another agent. His willingness to abide by my timescales resulted in a positive outcome. Jenna accompanied the prospective tenants on their first visit to the property and made some very positive comments about the condition of property, size, location etc. This was commented on by my previous tenant who told me that he had not witnessed such positive comments from rep...
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Comment on agent fees
No-one likes paying fees. I am content with the fees agreed with Abdul.
Was this helpful? Yes
Feb 01,2017
Minithumbup
By:
Feb 01,2017
0 people found
this helpful
Huge thank you to Jenna who helped us with all we needed to rent a property. She is very nice and friendly and made process of moving much easier. for us....
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Was this helpful? Yes
Feb 01,2017
Minithumbup
By:
Feb 01,2017
0 people found
this helpful
Lucy has been very helpful in finding me two flats. She understood very quickly what I was looking for and did not waste hers or my time by showing flats that would have not been a good choice for me. The whole process was quick and efficient....
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Comment on agent fees
In line with other fees
Was this helpful? Yes
Jan 31,2017
Minithumbup
By:
Jan 31,2017
0 people found
this helpful
Excellent and quick service. Very pleased. Got the flat I wanted at the right price. Would thoroughly recommend Lucy to all....
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Was this helpful? Yes
Jan 28,2017
Minithumbup
By:
Jan 28,2017
0 people found
this helpful
Jenna & Abdul were very friendly, helpful and very efficient in helping finding our home. Minimal effort required from our side as they have handled it all for us. Very easy and stress free experience. Will definitely recommend to others....
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Comment on agent fees
Fees were reasonable and billed as expected
Was this helpful? Yes
Jan 18,2017
Minithumbup
By:
Jan 18,2017
0 people found
this helpful
We just completed a sale of a flat with sole agent CB Isleworth. They provided accurate cost estimate, found a buyer in very short time and have been proactive and helpful all the way through the sale, which wasn't completely straight forward. All this with the most competitive rate we got from agents in the area. Thank you!...
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Comment on agent fees
The best rate we got offered, very competitive.
Was this helpful? Yes
Jan 11,2017
Minithumbup
By:
Jan 11,2017
0 people found
this helpful
We sold our house through the team in Twickenham and bought our new home at the same time. We have the most amazing experience, we had a very long sales cycle of well over a year and the team stuck with us throughout this time. Nick and his team were extremely professional and we had no doubt that they would help us meet our goal of moving home. We are very happy in our new home and are thankful to the team for making this happen, we could not have done it with out them! Thank you to to. Lucy, J...
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Comment on agent fees
Competitive and worth every penny
Was this helpful? Yes
By: Chase Buchanan
Jan 14, 2017
View all comments (1)
Thanks Sarah & Mark for your kind review, it's great to hear such positive feedback about our Twickenham office. We hope you have many happy years in your new home, but when the time comes to move again, you know where we are. Regards, Chase Buchanan ...
Jan 03,2017
Minithumbup
By:
Jan 03,2017
0 people found
this helpful
We have had a very positive experience selling our flat with Chase Buchanan. From start to finish they have been professional, hard working and have given us very good advice through the process. We have come across both good and not so good agents whilst selling with the worst ones lacking knowledge and being pushy or tricky in their approach. Chase Buchanan are the complete opposite of this and were very refreshing to deal with from the first valuation right through to exchange. Particular t...
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Comment on agent fees
Fees were not the cheapest (1.25% + VAT) but felt they were good value given the service
Was this helpful? Yes
By: Chase Buchanan
Jan 03, 2017
View all comments (1)
Hi Huw & Sarah, Thank you very much for your lovely review, we are very proud of our service & staff and it's always nice to hear such positive comments. We hope you enjoy your new home and that we can help you again in the future. Regards, Chase Buchanan ...
Dec 30,2016
Minithumbup
By:
Dec 30,2016
0 people found
this helpful
I would highly recommend Chase Buchanan as a Letting Agent. On two occasions they stepped up to help me market my house in alternative circumstances. I found them helpful and polite and I thank them for the time....
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Comment on agent fees
Market rate.
Was this helpful? Yes
By: Chase Buchanan
Jan 03, 2017
View all comments (1)
Hi Emma, We are very pleased to hear that our Twickenham office were able to help you again and that you found them so helpful. Thanks for taking the time to write your review. Regards, Chase Buchanan ...
Dec 29,2016
Minithumbup
By:
Dec 29,2016
0 people found
this helpful
Both Jenna and Abdul were extremely helpful, efficient and friendly and went above and beyond to find us a property that we loved....
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Comment on agent fees
Good
Was this helpful? Yes
By: Chase Buchanan
Jan 03, 2017
View all comments (1)
Many thanks Abi, for posting your comments, we hope you will be very happy in your new home. Regards, Chase Buchanan ...
Dec 28,2016
Minithumbup
By:
Dec 28,2016
1 people found
this helpful
Very friendly and helpful staff. Showed us some great properties including our new home. Even when we had some issues they were quickly sorted out and our move went ahead smoothly....
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Was this helpful? Yes
By: Chase Buchanan
Jan 03, 2017
View all comments (1)
Hi Tim, We are very happy to know that you found both Abdul & Jenna so friendly and hope you enjoy your new home. Regards, Chase Buchanan ...
Dec 22,2016
Minithumbup
By:
Dec 22,2016
0 people found
this helpful
If you are looking for a great real estate agent that will take care of all your needs, Lorenc is the guy for you! We where in a relocation process to the UK with a dog, a bad way to start a property search, but Lorenc found us a great flat in Twickenham that accept pets, went to the flat and filmed us a video so we can see the potential of the place. He did such a great work and found the perfect place for us and answer all our queries with detailed and fast answers (and we had a lot of queries...
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Comment on agent fees
good
Was this helpful? Yes
By: Chase Buchanan
Jan 03, 2017
View all comments (1)
Hi Jerome, Many thanks for posting your comments, it's always nice to hear such positive reviews and we hope you enjoy your new home, plus the wonderful parks for dog walks nearby. Regards, Chase Buchanan ...
Dec 16,2016
Minithumbup
By:
Dec 16,2016
1 people found
this helpful
I have been so impressed with the amazing work of Abdul & Jenna in helping us to secure the rental property we desperately wanted. They have been so supportive & conscientious in their efforts to help us & honestly couldn't have done more....
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Comment on agent fees
Entirely appropriate fee considering the work that was involved
Was this helpful? Yes
By: Chase Buchanan
Jan 03, 2017
View all comments (1)
Hi Claire, Many thanks for your lovely comments, we are very proud of our service and are pleased to hear that Abdul & Jenna found you a new home. Regards, Chase Buchanan ...

NAEA ARLA


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
40 3 73 11 43 1 23 2 5 4

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Agent Fees

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Last updated at 10:42 AM 30/08/2016 by Fiona Oakley

Complaints Procedure

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Last updated at 10:42 AM 30/08/2016 by Fiona Oakley

Firm rankings



Hampton Hill
101 High Street, Hampton Hill TW12 1NJ
(30)
Isleworth
7 Odeon Parade, 480 London Road, Isleworth TW7 4DE
(62)
Residential Concierge
141-143 High Street, Hampton Hill TW12 1NJ
(14)
show all branches (7)
Richmond
20 Red Lion Street, Richmond TW9 1RW
(7)
St Margarets
124 St Margarets Road, St Margarets TW1 2AA
(21)
Twickenham Lettings
122 Heath Road, Twickenham TW1 4BW
(31)
Twickenham Sales
4 York Street, Twickenham TW1 3LD
(31)

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