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    Michael Peacock
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    Steve Crane
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    Reece Honeyball
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    Anna Crowborough
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    Kris Elgar
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    Chelsea Ryan
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    Sophi Thomson
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Since 1994 we have provided a first-class level of service within the Richmond borough. Our success in this competitive and contentious business has been widely recognised and has gained us a number o Read full description...Since 1994 we have provided a first-class level of service within the Richmond borough. Our success in this competitive and contentious business has been widely recognised and has gained us a number of industry awards.
We are members of all the main regulatory bodies and we constantly monitor customer/client feedback to look for possible improvements. Our staff are highly-trained in all aspects of their role and have an ongoing desire to exceed expectations. Our professionalism and transparency is appreciated and consequently a vast amount of our business comes by way of recommendation.
Dec 02,2016
Minithumbup
By:
Dec 02,2016
0 people found
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Very patient and very well versed in their properties. Found a place that's Great location and ideal for me....
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Comment on agent fees
Exactly what they said
Was this helpful? Yes
Dec 01,2016
Minithumbup
By:
Dec 01,2016
0 people found
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I bought a house through Chase Buchanan then sold my old house through them, and their knowledge of the local market was absolutely first rate. I'm certain that I'd have had a much harder time with another agent, and they also gave us advice at every stage so that there were no nasty surprises. Kris handled our purchase and Sophie took care of our sale, but I also had help from several other members of the team and they were all helpful and communicative. Bonus points for using modern technology...
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Comment on agent fees
Reasonable fees, billed exactly as agreed in advance
Was this helpful? Yes
Dec 01,2016
Minithumbup
By:
Dec 01,2016
0 people found
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This is our second home rental with Chase and specifically with Lorenc. Though we had to move out of our first house a bit unexpectedly, Chase was very quick in helping us find a new home that was to our liking. I highly recommend Lorenc and the team at Chase...
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Comment on agent fees
On the higher side
Was this helpful? Yes
Dec 01,2016
Minithumbup
By:
Dec 01,2016
1 people found
this helpful
Dawn headed a team for our purchase close to the stamp duty rise. Through hers and the Chase team's tireless coordination and efforts we managed to get this completed on the day of the deadline despite obstructions from the surveyors and our own mortgage provider. From our first impromptu meeting where we walked in off the street unannounced, to the final decision, Dawn was professional, positive and realistic - pushing everyone to do what they could. She project managed and man managed throug...
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Nov 30,2016
Minithumbup
By:
Nov 30,2016
0 people found
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In terms of property search , letting agents were extremely helpful and polite.chase Buchanan Twickenham branch agents helped me out in every way ....
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Comment on agent fees
I was dealing with Lorenc Denizi and he found me a very nice property and I am really grateful to him. He was very helpful.
Was this helpful? Yes
Nov 29,2016
Minithumbup
By:
Nov 29,2016
0 people found
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Throughout the process the two of them were extremely professional and courteous. Even when workmen delayed them, they were not stroppy or petulant which showed good temperament. They were efficient and punctual. Having had my property on the market for almost 10 weeks with no success, they were able to find a tenant within 4 days (2 of which were a weekend!)...
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Comment on agent fees
Great
Was this helpful? Yes
Nov 24,2016
Minithumbup
By:
Nov 24,2016
0 people found
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Chase Buchanan are a knowledgeable, friendly and most importantly an effective local agent. After becoming increasingly frustrated with negative market feedback from other agents in the area I turned to Chase to assist with the let of a cottage that had previously been with an international agency. Lucy not only found a tenant within a week of the property being advertised but secured a higher rental than had been achieved previously. The property management team has also been excellent and thei...
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Comment on agent fees
Very good and management fees are deducted monthly.
Was this helpful? Yes
Nov 22,2016
Minithumbup
By:
Nov 22,2016
0 people found
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It took a while to let the property but of course this is the nature of letting and I can't doubt Abdul and his team in their efforts trying to let it quickly and to the right person. I was very impressed with the constant communication, something other agents elsewhere don't seem to consider. Many Thanks!...
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Comment on agent fees
Fees were good in the end.
Was this helpful? Yes
Nov 22,2016
Minithumbdown
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Nov 22,2016
0 people found
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Friendly and professional, extremely quick and responsive, understanding client needs and greatly managing time and process. The whole thing went smooth and fast....
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Nov 21,2016
Minithumbup
By:
Nov 21,2016
0 people found
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Kristian did a great job keeping our buyers informed as we hunted for our perfect house to move to, which took far longer than we anticipated. Knowing our buyers were kept happy ensured we could focus on the search and not worry about other parts of the chain....
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Comment on agent fees
Excellent value for access to a team of full-time staff with no weekend-only employees.
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By: Chase Buchanan
Dec 02, 2016
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Thank you for your review, we are very pleased to hear that you found Kristian so supportive and hope you are enjoying your perfect home.....
Nov 19,2016
Minithumbup
By:
Nov 19,2016
0 people found
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I contacted Chase Bucanan wia Right move and I got a call back by Jade Ridgers in a few minutes. She arranged three viewings for me, one of which was on a very short notice. She was updating me with the latest info regularly via e-mail and on the phone. Due to change of my circumstances I had to stop looking for a property to rent nevertheless I nave found her to be kind, patient and doing her duties in a very professional manner....
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Nov 19,2016
Minithumbdown
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Nov 19,2016
0 people found
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Try being a potential customer trying to sort out an issue about a property CB have rented out in your street. An email, a letter and a tweet asking for an answer and no response - not even a two line 'sorry, we can't help you.' This company lacks the basics of courtesy if you don't look like you are going to make money for it.One star for the fact that when they are reminded what rules they are governed by they do at least act on it....
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Nov 18,2016
Minithumbup
By:
Nov 18,2016
0 people found
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Very friendly, helpful staff at this estate agents. For someone who has never rented before Miss Ryan explained clearly everything I needed to know and kept me constantly up to date of each process and what I needed to do for it to be as smooth as possible which gladly it was! Fully recommend using them and I'm glad I did. Thank you....
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Comment on agent fees
Reasonable prices
Was this helpful? Yes
By: Chase Buchanan
Nov 18, 2016
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Thank you for your lovely review, we are very pleased that you found Chelsea so helpful & friendly.....
Nov 18,2016
Minithumbup
By:
Nov 18,2016
0 people found
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I highly recommend Lorenc, he is very professional and will go the extra mile to get you the best deal....
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By: Chase Buchanan
Nov 18, 2016
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Thank you for recommending Lorenc, we are very happy that he was able to help you.....
Nov 18,2016
Minithumbup
By:
Nov 18,2016
0 people found
this helpful
Chelsea was excellent in helping us secure great tenants. She called me every few days with updates and was always positive, helpful and thorough....
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Comment on agent fees
they are competitive
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By: Chase Buchanan
Nov 18, 2016
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Hi Georgina, Thanks for your lovely review for Chelsea, we are delighted she found your tenants for you and that you are very happy with her service.....
Nov 17,2016
Minithumbup
By:
Nov 17,2016
0 people found
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It was a pleasure to meet an estate agent as open and friendly as Ms Ryan. She was very straight and helpful with our oroperty search and move....
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Comment on agent fees
Fees were fair and not excessive like some other agencies
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By: Chase Buchanan
Nov 18, 2016
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Hi Stephen & Magdalena, Many thanks for posting such a nice review for Chelsea, we are very pleased to have such friendly & professional staff at Chase Buchanan and delighted that she was able to help you.....
Nov 17,2016
Minithumbup
By:
Nov 17,2016
0 people found
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Jade was there for as at each stage until we moved in our flat. She called back asap and replied to mails very fast too. She acted fast when the first flat we said ok didn't work out and found the one we are in now in a few days. Very pleased with her assistance. Thanks...
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Comment on agent fees
Fair enough...
Was this helpful? Yes
By: Chase Buchanan
Nov 18, 2016
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Hi Zerrin, We are delighted to hear that Jade found you a property to rent and that your were so pleased with her service. Many thanks for posting your review, from Chase Buchanan, St Margarets.....
Nov 16,2016
Minithumbup
By:
Nov 16,2016
0 people found
this helpful
Had a very Good experience in terms of property viewing, information needed and going through the paperwork. Charges were also clearly explained upfront...
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By: Chase Buchanan
Nov 18, 2016
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Hi Pijush, Thanks for leaving your comments on Chelsea, we are very happy to hear you had such a good experience with Chase Buchanan Twickenham Lettings.....
Nov 14,2016
Minithumbup
By:
Nov 14,2016
0 people found
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A good local estate agent with a professional & helpful attitude. Good communications, always keeping the full chain of parties informed, and a straightforward and up front approach when difficulties occurred. Recommended....
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By: Michael Peacock
Nov 21, 2016
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Thank you so much for your positive experience with regards to your dealings with Malcolm in St Margarets. I'm sure you will enjoy the house for many years to come and hope to be of service to you again in the future. Thank you again, Michael.....
Nov 09,2016
Minithumbup
By:
Nov 09,2016
0 people found
this helpful
We had been looking for a property for quite a while but kept being shown unsuitable ones - however the three houses Lorenc showed me were the best I saw in the whole time and we took the third one. He knows the area, he's quick and efficient (and realistic) at sorting out viewings which was very tricky for us, and just seemed to make the whole process very simple, which is kind of how moving should be but rarely is....
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Was this helpful? Yes
Nov 08,2016
Minithumbup
By:
Nov 08,2016
0 people found
this helpful
I have just used Chase Buchanan, Twickenham for both the sale of my house and the purchase of a new flat in the past few months. I also used Chase a few years ago, so this time round there was no question about using them to sell my property and really happy they found new new place also. Myles and Jake were my main contacts and really easy to get on with and also knew their stuff. The rest of the team were always on hand to cover during holidays or if they were out on viewings - so my questions...
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Comment on agent fees
Good fees and you get a great service for the fees you pay
Was this helpful? Yes
By: Chase Buchanan
Nov 18, 2016
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Hi Louisa, Thanks for your lovely comments about Chase Buchanan, Twickenham office. We are really pleased to know how positive your experience was and that this is the second time you have used Chase Buchanan and recommended us to your friends.....
Nov 07,2016
Minithumbup
By:
Nov 07,2016
0 people found
this helpful
Jenna was very helpful in helping us find a suitable home for my parents who are relocating. She kept me up to date with new properties and was flexible in making appointments for viewings....
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Was this helpful? Yes
Nov 03,2016
Minithumbup
By:
Nov 03,2016
0 people found
this helpful
Lorenc is always helpful and very courteous. If you call him and he is unavailable he always makes it a point to call you back and keep you up to date with all the proceedings. This is my second property i am renting through him. I would certainly recommend Chase Buchanan and Lorenc to family and friends....
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Comment on agent fees
Good
Was this helpful? Yes
Nov 03,2016
Minithumbup
By:
Nov 03,2016
0 people found
this helpful
Very pleased with the professional service I received from this Company and particularly the two staff I dealt with, Kerry Detain and Abdul Miah. Procedures were explained, appointments kept, phone calls/emails returned and I was kept full informed during the whole process of letting my Flat, which was complete in just a few days; very organised, professional service....
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Comment on agent fees
Fees are in line with other companies and are reasonable for the service received.
Was this helpful? Yes
Nov 02,2016
Minithumbup
By:
Nov 02,2016
0 people found
this helpful
Lorenc was excellent - he was very helpful and pleasant in showing tenants around and in our dealings. I would recommend him. As a result the flats were let very quickly....
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Comment on agent fees
Fees were average
Was this helpful? Yes
Nov 02,2016
Minithumbup
By:
Nov 02,2016
0 people found
this helpful
I have been using Chase Buchanan for a number of years and have several properties that I let through their branches and in particular the Twickenham lettings office. As a company the staff are all very helpful, friendly and knowledgeable but special praise has to go to Aiden who has always gone above and beyond to help me in any way needed and has always given me solid professional advice regarding my properties. In recent years I have also worked with Lorence who is also very efficient helpfu...
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Comment on agent fees
competeitive
Was this helpful? Yes
Oct 28,2016
Minithumbup
By:
Oct 28,2016
0 people found
this helpful
I met Abdul when he came to value my property for renting and was immediately struck by his personable nature and clear communication of the important issues and fee's. I subsequently chose him and Chase Buchanan to market my property and was delighted with not only how they advertised it but also the speed with which they found a tennant willing to pay the full asking price (less than a week) Kerry spoke with me on the phone throughout and updated me with viewings appointments, feedback and ke...
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Comment on agent fees
Fee's were around the normal rates but they did bundle in rent guarantee and legal cover as well which was a bonus. They were never pushy and happy for you to shop around to get other services elsewhere if you wished which was nice and made me feel more confident they were looking after my interests.
Was this helpful? Yes
Oct 26,2016
Minithumbup
By:
Oct 26,2016
0 people found
this helpful
Lorenc was great. He really help me when i was looking for my flat. Glad to say that i would recommend using him....
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Comment on agent fees
good
Was this helpful? Yes
Oct 26,2016
Minithumbup
By:
Oct 26,2016
0 people found
this helpful
Abdul has been flexible and worked with me throughout the process. It hasn't been an easy chain and I have appreciated his advise and problem solving throughout. He could have been frustrated a number of times throughout the process but always looked to make a positive contribution and ultimately achieved a good outcome. My thanks to him for his patience and 'can do' attitude. Real customer service on this occasion, made the difference. Thank you....
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Comment on agent fees
Competitive.
Was this helpful? Yes
Oct 20,2016
Minithumbup
By:
Oct 20,2016
0 people found
this helpful
Lianne has been very helpful and thorough. She has chosen excellent tenants, so I trust her judgment and feel secure in her abilities to chose best tenants for the property. She is always pleasant and friendly....
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Comment on agent fees
Good
Was this helpful? Yes

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35 2 53 10 37 1 21 2 4 4

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Agent Fees

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Last updated at 10:42 AM 30/08/2016 by Fiona Oakley

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Last updated at 10:42 AM 30/08/2016 by Fiona Oakley

Firm rankings



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show all branches (7)
Richmond
20 Red Lion Street, Richmond TW9 1RW
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124 St Margarets Road, St Margarets TW1 2AA
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