Chase Buchanan estate agents has been established in 1994 and since then we have provided the highest level of property management service in the Richmond borough, London. We are an Read full description...


Chase Buchanan estate agents has been established in 1994 and since then we have provided the highest level of property management service in the Richmond borough, London. We are an established estate agency in London with many prizes awarded for our service. We have estate agent office branches in the Twickenham area which can be found in Richmond, St Margarets, Hampton Hill and Isleworth.


Why Chace Buchanan estate agents?


Our services include new house sales, land sales, corporate relocation and residential concierge. You can also get an instant online valuation of your property on our website. We are members of important regulatory bodies and we pride on our ability to monitor client feedback and apply improvements. Chase Buchanan estate agents are highly trained professionals in property management and we offer an honest and transparent service. We have an effective property marketing strategy in place which involves our unique Folio magazine which is distributed to over 30,000 homes and businesses in London. Chase Buchanan are reliable estate agents with dedicated departments of residential sales, lettings, financial services and additional experience in valuations, portfolio management, surveying, conveyancing, insurance and relocation.


Why move to Richmond borough in London ?


Residents of Richmond are one of the happiest in the UK. It is one of the six safest boroughs of London. Young professionals and families choose Richmond for the short commute time to the city and 20% cheaper rental costs than average property prices in London. You can find modern apartment blocks or quaint cottages, so there are options for singles, couples and families. Despite the small size of Richmond area, it has two theatres, three cinemas, great schools, a beautiful park and a great variety of unique shops and restaurants. Sports fans can enjoy game days at the Twickenham stadium. With only over 20 minutes of commute to the central London, Richmond is a great place to buy property and settle.


Jul 12,2018
Minithumbup
By: 'patrick'
Jul 12,2018
0 people found
this helpful
I would happily recommend Chase Buchanan through whom I used to sell my house with. Kristian Fitchett was particularly professional and did a great job....
read full review
Comment on agent fees
My only reason to not give 5 stars is that I do not feel the agent fees are value for money, especially considering they justify their fees by stating that they can achieve the best price possible. I should have insisted on a fee structure that reflected the price achieved which was a mistake on my part.
Was this helpful? Yes
By: Chase Buchanan
Jul 13, 2018
View all comments (1)
Hi Patrick, Many thanks for your recommendation, we are pleased you found Kristian so professional and thank you for posting your review. Kind regards, Chase Buchanan ...

“ Supportive and helpful... ”

Jul 12,2018
Minithumbup
By: 'Marcus'
Jul 12,2018
0 people found
this helpful
Only agent that showed me around in orientation fase. Friendly and communicative Support in all kind of details closing the contract in order to help my moving in from abroad....
read full review
Was this helpful? Yes
By: Chase Buchanan
Jul 16, 2018
Dear Marcus,
Thanks for your kind comments and for posting your review. We are pleased you found the Twickenham office so friendly and efficient and if we need anything else, please get in touch.
Warm regards,
Chase Buchanan

“ Very efficient and professional... ”

Jul 11,2018
Minithumbup
By: 'Hugo'
Jul 11,2018
0 people found
this helpful
The whole process was made very easy with Chelsea. Very proactive with things and made the whole experience very straightforward. Very knowledgeable about the area also....
read full review
Comment on agent fees
Good
Was this helpful? Yes
By: Chase Buchanan
Jul 12, 2018
View all comments (1)
Hi Hugo, We are delighted you found Chelsea so proactive and helpful and really appreciate your comments. If you need anything else, please let us know. Warm regards, Chase Buchanan ...

“ A most helpful and patient young lady... ”

Jul 11,2018
Minithumbup
By: 'Gary Piper'
Jul 11,2018
0 people found
this helpful
Chelsea was very welcoming the moment we walked through the door. She was professional in the way she took our details, and showed great patience with me over my lack of computer skills! Chelsea understood exactly what type of property would suit us, and found ...
read full review
Comment on agent fees
Good
Was this helpful? Yes
By: Chase Buchanan
Jul 12, 2018
View all comments (1)
Hi Gary, Many thanks for your kind review, we are really pleased that Chelsea took such good care of you and found you your new home. We do hope you and your wife will be very happy there and if you need anything else, please get in touch. Kind regards, Chase Buchanan ...

“ Great agency... ”

Jul 11,2018
Minithumbup
By: 'Andreea'
Jul 11,2018
0 people found
this helpful
It has been a great experience using Chase Buchanan and having Abdul as our agent. After an unpleasant experience the first time we started to look for a place to start our family, we were a little unsure what to expect but we couldn't ...
read full review
Comment on agent fees
They have reasonable fees, especially considering they use an external referencing agency.
Was this helpful? Yes
By: Chase Buchanan
Jul 12, 2018
View all comments (1)
Hi Andreea, We are so happy to have helped you find a home to raise a family in. Thank you for taking the time to leave a review and we hope you create many happy memories in your new home. ...

“ Lettings... ”

Jul 10,2018
Minithumbup
By: 'KB'
Jul 10,2018
0 people found
this helpful
Having recently rented my flat through Chase Buchanan I found Lianne and all the staff at the branch to be professional and supportive with regular updates and advice at all stages. Would highly recommend this estate agent....
read full review
Comment on agent fees
Found the fees to be a on par with other agencies.
Was this helpful? Yes
By: Chase Buchanan
Jul 11, 2018
View all comments (1)
Hi KB, Thank you very much for posting your positive review, we are delighted we were able to secure you new tenants again and hope that we have proven that our fees are in line with our excellent service. Kind regards, Chase Buchanan ...

“ Letting Review... ”

Jul 10,2018
Minithumbup
By: 'No gel'
Jul 10,2018
0 people found
this helpful
After buying and refurbishing our buy-to-let 2-bed flat in Twickenham, we chose Chase Buchanan to be our letting agent. In almost four and a half years we have never had a single day with the property unlet and have had little in the way of ...
read full review
Comment on agent fees
CB’s fees are not the cheapest, but are worth it for the speed of finding fresh tenants whenever necessary and the day-to-day admin efficiency.
Was this helpful? Yes
By: Chase Buchanan
Jul 12, 2018
View all comments (1)
Thank you for your wonderful review for Chase Buchanan Lettings & Concierge Department, we always strive to give the best possible service and your continued loyalty is much appreciated. Many thanks for your recommendation. Kind regards, Chase Buchanan ...

“ Good experience... ”

Jul 09,2018
Minithumbdown
By: 'Simon Ng'
Jul 09,2018
0 people found
this helpful
Recently I have had a poor experience from ChaseBuchanan, but over the last 6 months the service has improved immensely. I dealt with Sarita in letting out my property which has been with Chase Buchanan for over 10 years. She was prompt in her replies and guided ...
read full review
Comment on agent fees
Average for London.
Was this helpful? Yes
By: Chase Buchanan
Jul 12, 2018
View all comments (1)
Hi Simon, We are very pleased to hear that you were impressed with the service received from Chase Buchanan and Sarita and your continued loyalty is much appreciated. If we can help with anything else, please let us know. Warm regards, Chase Buchanan ...

“ Outstanding service... ”

Jul 09,2018
Minithumbup
By: 'Sunbul'
Jul 09,2018
0 people found
this helpful
Abdul was responsible for managing our liaison with the landlord and building an agreement. He went above and beyond by using his phone to set up a conference with the landlord. He has a solution focused approach with a customer service manner that built our ...
read full review
Was this helpful? Yes
By: Chase Buchanan
Jul 10, 2018
View all comments (1)
Hi Sunbul, Thank you for taking the time to leave a review. We are so happy to hear of the fantastic service you have received from Abdul and wish you all the very best with your move! ...

“ Excellent service... ”

Jul 08,2018
Minithumbup
By: 'Christopher'
Jul 08,2018
0 people found
this helpful
Jenna was absolutely brilliant! Efficient, reasonable, friendly and professional couldn't ask for more. We extremely grateful that we selected Chase Buchanan to find for us new home....
read full review
Was this helpful? Yes
By: Chase Buchanan
Jul 09, 2018
View all comments (2)
Hi Christopher, What a lovely review! Thank you for leaving your kind words. We're really glad to have helped you find a new home and we wish you every happiness in it! ...

“ Excellent Service... ”

Jul 06,2018
Minithumbup
By: 'Nishtha'
Jul 06,2018
0 people found
this helpful
Jenna Showed us the first property and we liked that. It Suited out move in date as well. She was exceptionally helpful throughout this process....
read full review
Comment on agent fees
I found it A bit higher . But only for Jenna its GOOD!
Was this helpful? Yes
By: Chase Buchanan
Jul 09, 2018
View all comments (1)
Hi Nishtha, Thank you for taking the time to leave a review. We're glad that Jenna helped you find a suitable property, and quickly too! We wish you every happiness, and should you need anything else please do not hesitate to get in touch! ...

“ Customer focused service... ”

Jul 06,2018
Minithumbup
By: 'Rob'
Jul 06,2018
1 people found
this helpful
We walked into Chase Buchanan on the first day of our property search to make enquiries. After discussing our requirements with Sarita, she organised viewings of three suitable properties, and brought us out to see them immediately. All three properties were great and met our ...
read full review
Comment on agent fees
Fees are fair, generally a little less than other agents
Was this helpful? Yes
By: Chase Buchanan
Jul 07, 2018
View all comments (1)
Hi Rob, Many thanks for posting such a great review for Sarita, we are delighted she made your next move possible and that you were impressed with her service. We hope you enjoy your new home and if we can help with anything, please let us know. Warm regards, Chase Buchanan ...

“ Very friendly, engaging and informative... ”

Jul 06,2018
Minithumbup
By: 'Renee'
Jul 06,2018
1 people found
this helpful
Was showed several properties by Sarita and she was very bubbly, engaging and helpful. She was polite to us and currents tenants, showed us the ins and outs of the properties and even offered to drop me back at the train station!...
read full review
Comment on agent fees
Good
Was this helpful? Yes
By: Chase Buchanan
Jul 07, 2018
View all comments (1)
Hi Renee, Thank you very much for your 5* review and lovely comments for Sarita. We are pleased to hear that you found her so helpful and engaging and hope we can be of service again in the future. Warm regards, Chase Buchanan ...

“ Helpful and Patient... ”

Jul 05,2018
Minithumbup
By: 'Vincent'
Jul 05,2018
0 people found
this helpful
Lucy Lenton has helped us, an oversea tenant from Hong Kong, to find a flat patiently and professionally and deal with the landlord. Thank you very much....
read full review
Comment on agent fees
The Agent's Fees is acceptable and reasonable.
Was this helpful? Yes
By: Sarah Lowis
Jul 05, 2018
View all comments (1)
Hi Vincent Thank you for your review. I am delighted you found Lucy polite and her service professional. Its always good to hear such great feedback regarding my team, I am always so grateful to anyone taking the time to leave us a review. If we can assist you any further in the future please do not hesitate to contact us. Best wishes, Sarah Lowis Lettings Manager 020 8744 2888 ...

“ Exceptional service and very helpful... ”

Jul 05,2018
Minithumbup
By: 'Lucy'
Jul 05,2018
1 people found
this helpful
Aiden's knowledge of the lettings market is very impressive. He had a great insight into the current market and advises on the current values and a realistic rent which many agents increase in order to market properties. He is very helpful and professional and ...
read full review
Comment on agent fees
Very good
Was this helpful? Yes
By: Chase Buchanan
Jul 07, 2018
View all comments (1)
Hi Lucy, We are delighted that you found Aiden so impressive and knowledgeable and that he made the process simpler for you. We really appreciate your comments and loyalty to Chase Buchanan. Warm regards, Chase Buchanan ...

“ Mace House... ”

Jul 05,2018
Minithumbup
By: 'Seam Kelly'
Jul 05,2018
0 people found
this helpful
Great people to work with and very professional, they meet all the demands regarding size and price. I cant thank them enough....
read full review
Comment on agent fees
Good
Was this helpful? Yes
By: Chase Buchanan
Jul 09, 2018
View all comments (1)
Hi Mr Kelly, Thank you for your review and its great to hear that our lovely team met your demands with regards to size and price. We wish you every happiness in your new home! ...

“ Wonderful service... ”

Jul 04,2018
Minithumbup
By: 'David and Helen Beales/Whitten'
Jul 04,2018
0 people found
this helpful
From the time we met Danny Hicks, when buying our Kew home, he has been professional, attentive and encouraging. He helped steer us to a successful completion and we move in shortly. Could not recommend highly enough and able supported by team Richmond and in ...
read full review
Comment on agent fees
Buying therefore not applicable
Was this helpful? Yes
By: Chase Buchanan
Jul 05, 2018
View all comments (1)
Hi David & Helen, Thank you very much for your lovely review for our Richmond office. We are delighted you found the service excellent and we hope you will have many happy years in your new home. Kind regards, Chase Buchanan ...

“ Excellent... ”

Jul 04,2018
Minithumbup
By: 'Branimira'
Jul 04,2018
0 people found
this helpful
Absolutely pleased with Chase to have gone through another wonderful experience finding a rental property. Many thanks Sarita for helping me find a good one in a very short time.I am happy to move in my new home...
read full review
Was this helpful? Yes
By: Chase Buchanan
Jul 05, 2018
View all comments (1)
Hi Branimira, We are delighted to hear that Sarita found you a new home so quickly and for your lovely review. We appreciate your continued loyalty and if you need us again, you know where we are. Warm regards, Chase Buchanan ...

“ Quick and efficient... ”

Jul 03,2018
Minithumbup
By: 'Mark'
Jul 03,2018
0 people found
this helpful
Reece ensured every detail was dealt with quickly and efficiently making the whole experience seamless and stress free for me....
read full review
Was this helpful? Yes
By: Lianne Gregory
Jul 06, 2018
View all comments (1)
Hi Mark, I am really pleased to hear Reece made your experience stress free. If there is anything else you need, feel free to contact us. Thanks, Lianne ...

“ Great experience... ”

Jul 02,2018
Minithumbup
By: 'Tim Buffet'
Jul 02,2018
0 people found
this helpful
Chelsea has been so great to work with. Although I only got in touch by midday, at 3 p.m I was meeting Chelsea and she had come up with a selection of flats for me to view. Amongst them was the flat I would choose ...
read full review
Was this helpful? Yes
By: Chase Buchanan
Jul 05, 2018
View all comments (1)
Hi Tim, Thank you very much for your wonderful comments about Chelsea and that you were so impressed by her service, we really appreciate your comments and hope you enjoy your new home. Warm regards, Chase Buchanan ...

“ First time renter... ”

Jun 30,2018
Minithumbup
By: 'David Peyre'
Jun 30,2018
0 people found
this helpful
As a first time renter I was dreading dealing with estate agents but Abdul at chase Buchanan was a black and white estate agent with nothing unclear in the middle , he kept us informed , he gave us advice my only wish is that we could ...
read full review
Comment on agent fees
Found the agent fees quite high but the whole service went smooth and effiecent and when you get that service it pays dividends
Was this helpful? Yes
By: Chase Buchanan
Jul 02, 2018
View all comments (1)
Hi David, Thank you for the lovely review. Abdul is certainly fantastic at what he does and we're glad that he made the daunting process seamless and transparent for you. We certainly do hope we can help you again in the future. All the best in your new home. ...

“ Super efficient team... ”

Jun 29,2018
Minithumbup
By: 'Simone'
Jun 29,2018
0 people found
this helpful
I had to find a tenant in a short time, I previously instructed another agent (cheaper) with no results, so once again I contacted the team in the Twickenham office and they were very good, they acted quickly and found a new tenant right away....
read full review
Comment on agent fees
Bad: still too high
Was this helpful? Yes
By: Chase Buchanan
Jul 05, 2018
View all comments (1)
Hi Simone, Thank you very much for posting your positive review, we are delighted we were able to secure you new tenants again so quickly and hope that we have proven that our fees are in line with our excellent service. Kind regards, Chase Buchanan ...

“ Consistent and Diligent... ”

Jun 29,2018
Minithumbup
By: 'Niamh'
Jun 29,2018
0 people found
this helpful
Chelsea has worked really hard to let my flat despite setbacks such as a leak that damaged the ceiling. She has worked tirelessly contacting potential tenants with the end result that she has found what I will hope will be an ideal tenant within the ...
read full review
Comment on agent fees
In line with market rates.
Was this helpful? Yes
By: Chase Buchanan
Jul 05, 2018
View all comments (1)
Hi Niamh, Many thanks for you great review and for choosing Chase Buchanan. We are delighted Chelsea found you a tenant in your time frame and that you found her so helpful. If we can help with anything, please let us know. Kind regards, Chase Buchanan ...

“ Great Service... ”

Jun 28,2018
Minithumbup
By: 'Tom Hargreaves'
Jun 28,2018
0 people found
this helpful
The flat came back on the market after we thought we'd lost it. Chase Buchanan remembered us and contacted us. Really impressed. They've been great to deal with throughout the whole purchasing process and very professional. Thanks to them I got my dream ...
read full review
Comment on agent fees
Good
Was this helpful? Yes
By: Chase Buchanan
Jun 28, 2018
View all comments (1)
Hi Tom, Many thanks for you lovely review, we are delighted that our Richmond office were able to make your dream home a reality and hope you have many happy years there. If you need us again, we would love to help. Warm regards, Chase Buchanan ...

“ Friendly and efficient... ”

Jun 27,2018
Minithumbup
By: 'Diana Mart'
Jun 27,2018
0 people found
this helpful
I have recently signed a new contract for a 2 bedroom flat in Teddington. As soon as the flat was listed I got an appointment for the next day, had the viewing and in 2 days already had the agreement done....
read full review
Comment on agent fees
Good
Was this helpful? Yes
By: Lianne Gregory
Jun 29, 2018
View all comments (1)
Hi Diana, Thank you for taking the time to give your feedback! We are so pleased to hear of your positive and speedy experience at Chase Buchanan. We hope you are settling well into your new home. Thanks, Lianne ...

“ A perfect coincedence!... ”

Jun 27,2018
Minithumbup
By: 'Amy'
Jun 27,2018
0 people found
this helpful
Chase Buchanan have been nothing but a help to us since we first decided to move to London. From initially making contact with Chelsea (for a property that we had no idea existed!) throughout the process prior to moving in, we could not have been ...
read full review
Comment on agent fees
Perfectly reasonable
Was this helpful? Yes
By: Chase Buchanan
Jun 28, 2018
View all comments (1)
Hi Amy, We are delighted that Chelsea helped you find your new home and that you were very happy with the service provided. Your comments are much appreciated. Warm regards, Chase Buchanan ...

“ Excellent experience... ”

Jun 27,2018
Minithumbup
By: 'Jo'
Jun 27,2018
0 people found
this helpful
Extremely efficient reletting, proactive, very timely and understood change of circumstances with financial aspects well managed as well as the administrative ones. New Tenant is happy too Would highly recommend Chelsea, Aiden and the team...
read full review
Comment on agent fees
Very fair and value for money
Was this helpful? Yes
By: Chase Buchanan
Jun 28, 2018
View all comments (1)
Hi Jo, Thank you very much for your wonderful review for our Twickenham lettings office. We are very pleased you found the service so efficient and appreciate your comments. Kind regards, Chase Buchanan ...

“ Excellent service... ”

Jun 27,2018
Minithumbup
By: 'EmilyKla'
Jun 27,2018
0 people found
this helpful
Chelsea is a top-notch agent and kept the right properties in mind for us in our search. I have no doubt without her kind insistence of a viewing on a lovely property, that we would have missed out on the fabulous home we are about ...
read full review
Was this helpful? Yes
By: Chase Buchanan
Jun 28, 2018
View all comments (1)
Hi Emily, Thanks so much for your fantastic review for Chelsea, it's great to know how much she helped you with your search and we hope you enjoy your new home. We would love to help again if you need us in the future. Warm regards, Chase Buchanan ...

“ Ann Marie Mc Cabe... ”

Jun 26,2018
Minithumbup
By: 'Ann Marie Mc Cabe'
Jun 26,2018
0 people found
this helpful
Chelsea, is an excellent letting agent from start to finish with trying her upmost to accommodate you in your search for a property....
read full review
Was this helpful? Yes
By: Chase Buchanan
Jun 26, 2018
View all comments (1)
Many thanks for you very kind review Ann Marie, We are delighted Chelsea was able to help you and do hope you enjoy your new home. Warm regards, Chase Buchanan ...

“ Amazing!... ”

Jun 26,2018
Minithumbup
By: 'Travis'
Jun 26,2018
0 people found
this helpful
Chelsea contacted us as she found a property which fitted our profile, and knew it would work perfectly for us. She was honest and friendly from beginning to end, and you could tell wanted us to be happy in our new place. She showed us ...
read full review
Was this helpful? Yes
By: Chase Buchanan
Jun 26, 2018
View all comments (1)
Hi Travis, What lovely comments to hear about Chelsea, thank you for taking the time to post them and we hope you enjoy your new home. Warm regards, Chase Buchanan ...

NAEA ARLA


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
98 4 209 20 62 1 37 3 7 5

Agent Fees

No fees set.
Last updated at 10:42 AM 30/08/2016 by Fiona Oakley

Complaints Procedure

No procedure set.
Last updated at 10:42 AM 30/08/2016 by Fiona Oakley

Firm Widgets

My widgets

Hampton Hill
101 High Street, Hampton Hill TW12 1NJ
(69)
Isleworth
7 Odeon Parade, 480 London Road, Isleworth TW7 4DE
(147)
Residential Concierge
141-143 High Street, Hampton Hill TW12 1NJ
(14)
show all branches (7)
Richmond
20 Red Lion Street, Richmond TW9 1RW
(23)
St Margarets
124 St Margarets Road, St Margarets TW1 2AA
(53)
Twickenham Lettings
122 Heath Road, Twickenham TW1 4BW
(93)
Twickenham Sales
4 York Street, Twickenham TW1 3LD
(40)


.

Find the Best Agent to
Sell or Rent Your Home