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Since 1994 we have provided a first-class level of service within the Richmond borough. Our success in this competitive and contentious business has been widely recognised and has gained us a number o Read full description...Since 1994 we have provided a first-class level of service within the Richmond borough. Our success in this competitive and contentious business has been widely recognised and has gained us a number of industry awards.
We are members of all the main regulatory bodies and we constantly monitor customer/client feedback to look for possible improvements. Our staff are highly-trained in all aspects of their role and have an ongoing desire to exceed expectations. Our professionalism and transparency is appreciated and consequently a vast amount of our business comes by way of recommendation.
Feb 14,2018
Minithumbup
Elliott Finn
By: 'Lottie & Jade'
Feb 14,2018
0 people found
this helpful
Elliot is helpful and on the ball when it comes to organising property viewings. He replies to emails quickly and we appreciated that he worked late into the evening, helping us to secure our perfect rental property. Really going above and beyond....
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Was this helpful? Yes
By: Chase Buchanan
Feb 14, 2018
View all comments (1)
Hi Lottie & Jade, Great to hear that Elliot found you both your perfect new home and worked so efficiently for you. If you need us again, you know where we are. Kind regards, Chase Buchanan ...
Feb 10,2018
Minithumbup
Myles Moloney
By: 'Binod'
Feb 10,2018
0 people found
this helpful
Chase Buchanan's service was good. Myles was friendly and approachable, made himself available whenever necessary. I was able to negotiate the price and purchase a property with his assistance. Thank you Myles....
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Was this helpful? Yes
By: Chase Buchanan
Feb 14, 2018
View all comments (1)
Hi Binod, Many thanks for your kind review, we are pleased to hear that Myles was so helpful and hope that you are enjoying your new home. Kind regards, Chase Buchanan ...
Feb 09,2018
Minithumbup
Lucy Lenton
By: 'Paul'
Feb 09,2018
0 people found
this helpful
Lucy and the team at Chase Buchanan have been excellent throughout the whole process during my search. At no point were they pushy or forceful like some other agents that I have dealt with during my search for a property. They had a great understanding of what type of property I was looking to rent and my first viewing with them was the one I wanted. They have been a pleasure to deal with and highly recommend....
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Comment on agent fees
Good
Was this helpful? Yes
By: Chase Buchanan
Feb 09, 2018
View all comments (1)
Hi Paul Thank you so much for your kind feedback regarding your service here at Chase Buchanan and with Lucy. We are delighted to have left you feeling that not all agents are pushy! We hope you have settled into your new home, and if you do require any of our services in the future, please do not hesitate to get in touch! ...
Feb 08,2018
Minithumbup
Lucy Lenton
By: 'Mark'
Feb 08,2018
0 people found
this helpful
Working with Lucy was a welcomed breath of fresh air after a pretty poor experience elsewhere. She was super accommodating and flexible in order to secure viewings and dealings thereafter were a breeze. Lucy was helpful, detailed and made both myself and my partner feel as though she had our best interests in mind. Couldn't recommend more....
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Comment on agent fees
Good
Was this helpful? Yes
By: Chase Buchanan
Feb 08, 2018
View all comments (1)
Hi Mark We are delighted to hear we could turn around your bad experience with another agent. Thank you for your kind words regarding your service at Chase Buchanan and with Lucy. If you require anything in the future please do not hesitate to get in touch! ...
Feb 06,2018
Minithumbup
Abdul Miah
By: 'Graham'
Feb 06,2018
0 people found
this helpful
Process was quick and painless and rental was achieved extremely quickly. At all times the approach was professional. Local knowledge and pricing was on the mark....
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Comment on agent fees
Agreed Agents Fees were fine.
Was this helpful? Yes
By: Chase Buchanan
Feb 08, 2018
View all comments (1)
Hi Graham, Thank you for your review. I am so glad that the rental process was quick and painless and that you were very happy with the service you received. Should you need any further assistance please do not hesitate to contact us! ...
Feb 05,2018
Minithumbup
Reece Honeyball
By: 'Alan G'
Feb 05,2018
0 people found
this helpful
I spoke to and exchanged emails with Reece through the first couple of weeks of arranging our new tenancy via Chase Buchanan. He was always prompt to respond, very helpful, and kept us fully up to date with how the tenancy application process was progressing....
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Comment on agent fees
Fine
Was this helpful? Yes
By: Chase Buchanan
Feb 06, 2018
View all comments (1)
Hi Alan, thanks for your kind words and we are glad that you are happy with our service. We hope you enjoy your time at your new property and look forward to seeing you again in the future. ...
Feb 05,2018
Minithumbup
Breda Tuohy
By: 'George'
Feb 05,2018
0 people found
this helpful
The whole procedure was smooth and fast, staff was available when needed and there were no unpleasant surprises, what else can someone ask for?...
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Comment on agent fees
Nobody likes agent fees
Was this helpful? Yes
By: Chase Buchanan
Feb 06, 2018
View all comments (1)
Hi George, Thank you for your kind words, we are very happy to hear that you were happy with our service. We hope that your move goes well and that you are happy in your new home. ...
Feb 05,2018
Minithumbup
Kristian Fitchett
Myles Moloney
By: 'Michael Massey'
Feb 05,2018
0 people found
this helpful
Can't go wrong with this agency. Kristian with the help of Myles managed my property sale and were professional, on the ball, courteous and importantly they DELIVERED! They were spot on from the off, with a sensible and realistic valuation - which meant we didn't need to 'reduce the price' at a later point. They bent over backwards to show the flat to it's best and ironed out a few 'hitches' along the way to help secure the sale. I was glad they were th...
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Comment on agent fees
Very commutative rate.
Was this helpful? Yes
By: Chase Buchanan
Feb 05, 2018
View all comments (1)
Hi Michael, Thank you very much for such a glowing review. It's always nice to hear how Chase Buchanan have helped and that both Kristian & Myles were able to make your sale a positive experience. If we can be of service again in the future, please let us know. Warm regards, Chase Buchanan ...
Feb 05,2018
Minithumbup
Lianne Gregory
By: 'C Hughes'
Feb 05,2018
0 people found
this helpful
I'm definitely happy to recommend Lianne at Chase Buchanan in Hampton Hill. She was incredibly efficient, sorting out my new tenancy in double-quick time with no problems or hold-ups. She's also really friendly and courteous. Excellent....
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Comment on agent fees
Agent's fees were fair.
Was this helpful? Yes
By: Chase Buchanan
Feb 06, 2018
View all comments (1)
Hi C.Hughes, Thank you for your lovely words, we hope that your move goes smoothly and that you are happy in your new home. ...
Feb 05,2018
Minithumbup
Lianne Gregory
Breda Tuohy
By: 'Brunello Nardone'
Feb 05,2018
0 people found
this helpful
I can say that my experience with Chase Buchanan has been great so far. I recently relocated to Hampton from Oxford and the Chase Buchanan office was very helpful....
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Comment on agent fees
Fees are not as high as for other agencies.
Was this helpful? Yes
By: Chase Buchanan
Feb 06, 2018
View all comments (1)
Hi Bunello, Thank you for your kind words, we are so happy to hear you found our services to be helpful. We would like to wish you the best of luck in your new home. ...
Feb 03,2018
Minithumbup
Myles Moloney
By: 'Shikha'
Feb 03,2018
0 people found
this helpful
We recently purchased our property through CB Twickenham. Myles was extremely helpful and kept us informed throughout the whole process. Without his efforts I think the whole chain would have collapsed! He was reliable in all of his communications and always got back to us when he said he would, something that makes all the difference. Really, really happy to recommend him and Chase Buchanan and hope that Myles is on hand should we ever move again! Thank you....
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Comment on agent fees
N/A (purchaser)
Was this helpful? Yes
By: Chase Buchanan
Feb 05, 2018
View all comments (1)
Thanks Shikha for your kind review, it's great to hear such positive feedback about Myles and for recommending us. We hope you have many happy years in your new home and when the time comes to move again, you know where we are. ...
Jan 31,2018
Minithumbup
John Sawyer
By: 'Muhammad Riaz Gul'
Jan 31,2018
0 people found
this helpful
Brilliant people to do business with. John Sawyer is one of the best salesperson I have ever met with. Sold my property like his own and I would not hesitate to give him another propty to sell ....
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Comment on agent fees
Fees was very reasonable cheaper then alm other local estate agents .
Was this helpful? Yes
By: Chase Buchanan
Jan 31, 2018
View all comments (1)
Hi Muhammad, Thank you for your generous words, we are very happy that you found our service competitive. We look forward to working with you again in the future. ...
Jan 31,2018
Minithumbup
Jenna McCann
Abdul Miah
By: 'M.M.'
Jan 31,2018
0 people found
this helpful
Thanks for helping us find our simple and spacious accommodation. Wishing all the best for your agency. And Cheers mate!...
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Was this helpful? Yes
By: Chase Buchanan
Feb 05, 2018
View all comments (1)
Hi, Thank you for leaving us a great review, we wish you every happiness in your new home! ...
Jan 30,2018
Minithumbup
Breda Tuohy
Lianne Gregory
By: 'Nadine'
Jan 30,2018
0 people found
this helpful
Both Breda and Lianne have been amazing at helping me find the perfect house to rent in a stressful time for myself and my family whilst we sold our home. They were patient whilst we waiting for the exchange for our house to come through and have been very consistent at answering all my questions and making sure that we are happy with the property we are renting. Thank you for your help....
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Was this helpful? Yes
By: Chase Buchanan
Jan 30, 2018
View all comments (1)
Hi Nadine, Thank you for your lovely feedback, we hope that your move goes smoothly and that you are happy in your new home. ...
Jan 29,2018
Minithumbup
Abdul Miah
Sarita Hayer
By: 'Pavlo&Irina'
Jan 29,2018
1 people found
this helpful
Absolutely proffesional and diligent team.Very good service,extremely helpful and friendly advisors.Thank you very much Abdul and Sarita!Would recommend....
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Was this helpful? Yes
By: Chase Buchanan
Jan 30, 2018
View all comments (1)
Hi, Thank you very much for your lovely comments. We're glad that Abdul and Sarita supported you throughout the process and that you would recommend us. Should you need anything please do not hesitate to contact us. ...
Jan 29,2018
Minithumbup
Jenna McCann
By: 'giacomo'
Jan 29,2018
1 people found
this helpful
thanks jenna for always being patient with me I'm sorry for the ignorance of the rules of london thanks again for everything by all my family...
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Comment on agent fees
very good
Was this helpful? Yes
By: Chase Buchanan
Jan 30, 2018
View all comments (1)
Hi Giacomo, Thank you for your review and I'm glad we could assist you with the daunting process of renting in the area for the first time. Should you have any further questions please do not hesitate to contact us. ...
Jan 29,2018
Minithumbup
By: 'Landlord'
Jan 29,2018
0 people found
this helpful
Chelsea is professional and friendly but most importantly efficient in the whole process of letting and then re-letting a flat. She has proved adept at dealing with problems that sometimes crop up and has made my life as a landlord much easier....
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Comment on agent fees
Fees are competitive in the local market
Was this helpful? Yes
By: Chase Buchanan
Jan 30, 2018
View all comments (1)
Many thanks for your lovely review and kind words. We are very pleased to hear that Chelsea has been able to help you again and we very much value your loyalty. ...
Jan 28,2018
Minithumbup
Reece Honeyball
Lianne Gregory
By: 'newlandlord'
Jan 28,2018
0 people found
this helpful
The lettings team are very friendly, approachable and always on the end of the phone when you need them. They are great at updating you as soon as they've spoken to prospective tenants / after a viewing. We did have a couple of tenants pull out at the last minute but the team kept momentum and got some brilliant tenants in our home...
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Comment on agent fees
I think they are a little high for management fees
Was this helpful? Yes
Jan 28,2018
Minithumbup
Jenna McCann
By: 'Irina'
Jan 28,2018
1 people found
this helpful
Jenna has been very helpful and proactive. She took care of all necessary arrangements to find good tenants for my rental property. Friendly and approachable, Jenna has exceeded all expectations....
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Comment on agent fees
Very good, competitive.
Was this helpful? Yes
By: Chase Buchanan
Jan 30, 2018
View all comments (1)
Hi Irina, We really appreciate you taking the time to leave a review and its fantastic to know you were more than happy with the service you received. Should you need anything else please do not hesitate to contact us! ...
Jan 26,2018
Minithumbup
Breda Tuohy
By: 'Andrew'
Jan 26,2018
1 people found
this helpful
Breda Tuohy was an excellent agent. She understood what property type I was looking for. Was punctual on showing us the viewing and answered all the questions I had asked. I would recommend this agency to anyone....
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Comment on agent fees
Good
Was this helpful? Yes
Jan 26,2018
Minithumbup
Aiden Lynch
Chelsea Ryan
By: 'Nicholas W'
Jan 26,2018
0 people found
this helpful
Aiden and Chelsea are consumate professionals who ensure landlords and tenants receive great service with a minimum of fuss. They understand the market, the local area and the prevailing winds that shape the letting landscape. I've spent more than a decade with CB and they're the reason why. Speak to them and you'll see....
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Comment on agent fees
They bring value with their fees.
Was this helpful? Yes
By: Chase Buchanan
Jan 27, 2018
View all comments (1)
Hi Nicholas, What a wonderful review, we are very proud of our service and Aiden & Chelsea are a big part of this. Thank you for taking the time to comment and your loyalty is very valued. Warm regards, Chase Buchanan ...
Jan 26,2018
Minithumbup
Jenna McCann
Abdul Miah
By: 'Rebecca'
Jan 26,2018
1 people found
this helpful
I had an extremely positive experience with chase. Jenna went above and beyond and was always happy to answer my questions. I would absolutely recommend chase and I can't thank them enough for finding the right home for me and my family....
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Was this helpful? Yes
By: Chase Buchanan
Jan 30, 2018
View all comments (1)
Hi Rebecca, Thank you so much for your lovely comments, its great to hear that you had such a positive experience with Jenna and we found you a home suited to you and your family. Should you need any assistance in the future please do not hesitate to contact us! ...
Jan 25,2018
Minithumbup
Lianne Gregory
By: 'Shamash'
Jan 25,2018
1 people found
this helpful
Excellent service from start to finish, kept me updated and clearly worked very hard on my behalf, would definitely recommend....
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Comment on agent fees
Fair
Was this helpful? Yes
By: Chase Buchanan
Jan 29, 2018
View all comments (1)
Thank you for your kind words, we are very pleased to hear that you found our service of a high standard. We hope to work with you again in the future. ...
Jan 25,2018
Minithumbup
Myles Moloney
By: 'Tom'
Jan 25,2018
0 people found
this helpful
Purchased my property through Chase Bucanan in December 2017. Without the agent Myles Moloney I think we'd still be waiting on solicitors dragging their heals. His communication was without fault and returned my emails and calls promptly. Those who have sold/bought will have experienced the weeks of silence, no news or unanswered question that make the experience to frustrating and stressful, but I never experienced this with Myles. I would 100% recommend him and would use again if I wa...
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Comment on agent fees
As expected.
Was this helpful? Yes
By: Chase Buchanan
Jan 27, 2018
View all comments (1)
Hi Tom, Many thanks for such a great review. Very pleased to hear that Myles was so proactive and helped you through the process. We hope you have many content years in your new home and when the time comes to move on, you know where we are. Kind regards, Chase Buchanan ...
Jan 25,2018
Minithumbup
Abdul Miah
By: 'Maria'
Jan 25,2018
1 people found
this helpful
I had a very rewarding expirence with Chase Buchanan. I apreciate Abdul hard work and commitment to finding tenants and helping me with any issues as a landlord, always honest. I highly recommend and I will use it in the future....
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Was this helpful? Yes
By: Chase Buchanan
Jan 26, 2018
View all comments (1)
Hi Maria, Thank you very much for your review. It's great to hear that Abdul of course supported you throughout the process and that you would use us again. Should you need anything in the meantime please do not hesitate to contact us! ...
Jan 25,2018
Minithumbup
Kristian Fitchett
By: 'Stewart'
Jan 25,2018
0 people found
this helpful
Kristian was excellent throughout the purchase of our flat. Always courteous, proactive and generally very helpful, he even researched the possibility of renting local garages to get over the problem of no parking permits! Very far indeed from the conventional image of an estate agent- no offence to other estate agents!. Very impressive....
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Comment on agent fees
n/a
Was this helpful? Yes
By: Chase Buchanan
Jan 27, 2018
View all comments (1)
Dear Stewart, Thanks for posting such a positive review, glad to hear you found Kristian so helpful and efficient. Hope you are enjoying your new home. Warm regards, Chase Buchanan ...
Jan 25,2018
Minithumbup
Chelsea Ryan
By: 'Steven'
Jan 25,2018
0 people found
this helpful
Chelsea was really friendly and helpful, and managed to find a way to negotiate with the landlord when issues arose over the guarantor status....
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Was this helpful? Yes
By: Chase Buchanan
Jan 27, 2018
View all comments (1)
Hi Steven, Thanks for posting your review, glad to hear that Chelsea was able to help you and you found her so friendly. Kind regards, Chase Buchanan ...
Jan 25,2018
Minithumbup
danielle fogarty
By: 'Thomas Todd'
Jan 25,2018
1 people found
this helpful
From start to finish Danielle has been incredibly helpful. From getting to know us personally to helping us with all paperwork involved in the tenancy, Danielle has made the process very efficient and always provided a positive experience. I would definitely recommend the agency as her level of service was exceptional, and the agency fees are very reasonable....
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Comment on agent fees
Very reasonable considering the size of the property and standard of the furnishings.
Was this helpful? Yes
By: Chase Buchanan
Jan 27, 2018
View all comments (1)
Hi Thomas, Many thanks for posting such a lovely review. We are very pleased to hear that you found the service from Danielle so efficient and such a positive experience. Kind regards, Chase Buchanan ...
Jan 24,2018
Minithumbup
Lianne Gregory
Breda Tuohy
By: 'Holly'
Jan 24,2018
1 people found
this helpful
Chase has managed our property for almost 3 years. During which time we have let our property twice with Lianne & Breda. They are an excellent team who on both occasions took the stress out of finding the right tenants in a very short space of time. The advice they offered was thoughtful and relevant and ultimately led to our successful lettings. Lianne and Breda are a capable, trustworthy and awesome team....
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Comment on agent fees
Agents fees are good and reflect fair market value.
Was this helpful? Yes
By: Chase Buchanan
Jan 29, 2018
View all comments (1)
Hi Holly, Thank you for your kind words, we are very pleased to hear that you found our service stress free. We hope to continue working with you in the future. ...
Jan 24,2018
Minithumbup
By: 'Sally Prickett'
Jan 24,2018
0 people found
this helpful
Chelsea is always friendly, efficient, pragmatic and provides sensible advice which has led to my flat never being without a tenant. Great job!...
read full review
Comment on agent fees
Is this an intelligence test? :-) Agent fees should be lower!
Was this helpful? Yes
By: Chase Buchanan
Jan 27, 2018
View all comments (1)
Hi Sally, Thanks for your very nice review, glad to hear that Chelsea has always given you such good advice and service. Warm regards, Chase Buchanan ...

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From Landlords From Tenants From Vendors From Buyers Other
74 3 150 18 56 1 32 3 6 5

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Last updated at 10:42 AM 30/08/2016 by Fiona Oakley

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Last updated at 10:42 AM 30/08/2016 by Fiona Oakley

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20 Red Lion Street, Richmond TW9 1RW
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124 St Margarets Road, St Margarets TW1 2AA
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