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Since 1994 we have provided a first-class level of service within the Richmond borough. Our success in this competitive and contentious business has been widely recognised and has gained us a number o Read full description...Since 1994 we have provided a first-class level of service within the Richmond borough. Our success in this competitive and contentious business has been widely recognised and has gained us a number of industry awards.
We are members of all the main regulatory bodies and we constantly monitor customer/client feedback to look for possible improvements. Our staff are highly-trained in all aspects of their role and have an ongoing desire to exceed expectations. Our professionalism and transparency is appreciated and consequently a vast amount of our business comes by way of recommendation.
Jan 11,2017
Minithumbup
By:
Jan 11,2017
0 people found
this helpful
We sold our house through the team in Twickenham and bought our new home at the same time. We have the most amazing experience, we had a very long sales cycle of well over a year and the team stuck with us throughout this time. Nick and his team were extremely professional and we had no doubt that they would help us meet our goal of moving home. We are very happy in our new home and are thankful to the team for making this happen, we could not have done it with out them! Thank you to to. Lucy, J...
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Comment on agent fees
Competitive and worth every penny
Was this helpful? Yes
By: Chase Buchanan
Jan 14, 2017
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Thanks Sarah & Mark for your kind review, it's great to hear such positive feedback about our Twickenham office. We hope you have many happy years in your new home, but when the time comes to move again, you know where we are. Regards, Chase Buchanan....
Jan 03,2017
Minithumbup
By:
Jan 03,2017
0 people found
this helpful
We have had a very positive experience selling our flat with Chase Buchanan. From start to finish they have been professional, hard working and have given us very good advice through the process. We have come across both good and not so good agents whilst selling with the worst ones lacking knowledge and being pushy or tricky in their approach. Chase Buchanan are the complete opposite of this and were very refreshing to deal with from the first valuation right through to exchange. Particular t...
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Comment on agent fees
Fees were not the cheapest (1.25% + VAT) but felt they were good value given the service
Was this helpful? Yes
By: Chase Buchanan
Jan 03, 2017
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Hi Huw & Sarah, Thank you very much for your lovely review, we are very proud of our service & staff and it's always nice to hear such positive comments. We hope you enjoy your new home and that we can help you again in the future. Regards, Chase Buchanan....
Dec 30,2016
Minithumbup
By:
Dec 30,2016
0 people found
this helpful
I would highly recommend Chase Buchanan as a Letting Agent. On two occasions they stepped up to help me market my house in alternative circumstances. I found them helpful and polite and I thank them for the time....
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Comment on agent fees
Market rate.
Was this helpful? Yes
By: Chase Buchanan
Jan 03, 2017
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Hi Emma, We are very pleased to hear that our Twickenham office were able to help you again and that you found them so helpful. Thanks for taking the time to write your review. Regards, Chase Buchanan....
Dec 29,2016
Minithumbup
By:
Dec 29,2016
0 people found
this helpful
Both Jenna and Abdul were extremely helpful, efficient and friendly and went above and beyond to find us a property that we loved....
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Comment on agent fees
Good
Was this helpful? Yes
By: Chase Buchanan
Jan 03, 2017
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Many thanks Abi, for posting your comments, we hope you will be very happy in your new home. Regards, Chase Buchanan....
Dec 28,2016
Minithumbup
By:
Dec 28,2016
1 people found
this helpful
Very friendly and helpful staff. Showed us some great properties including our new home. Even when we had some issues they were quickly sorted out and our move went ahead smoothly....
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By: Chase Buchanan
Jan 03, 2017
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Hi Tim, We are very happy to know that you found both Abdul & Jenna so friendly and hope you enjoy your new home. Regards, Chase Buchanan....
Dec 22,2016
Minithumbup
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Dec 22,2016
0 people found
this helpful
If you are looking for a great real estate agent that will take care of all your needs, Lorenc is the guy for you! We where in a relocation process to the UK with a dog, a bad way to start a property search, but Lorenc found us a great flat in Twickenham that accept pets, went to the flat and filmed us a video so we can see the potential of the place. He did such a great work and found the perfect place for us and answer all our queries with detailed and fast answers (and we had a lot of queries...
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Comment on agent fees
good
Was this helpful? Yes
By: Chase Buchanan
Jan 03, 2017
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Hi Jerome, Many thanks for posting your comments, it's always nice to hear such positive reviews and we hope you enjoy your new home, plus the wonderful parks for dog walks nearby. Regards, Chase Buchanan....
Dec 16,2016
Minithumbup
By:
Dec 16,2016
1 people found
this helpful
I have been so impressed with the amazing work of Abdul & Jenna in helping us to secure the rental property we desperately wanted. They have been so supportive & conscientious in their efforts to help us & honestly couldn't have done more....
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Comment on agent fees
Entirely appropriate fee considering the work that was involved
Was this helpful? Yes
By: Chase Buchanan
Jan 03, 2017
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Hi Claire, Many thanks for your lovely comments, we are very proud of our service and are pleased to hear that Abdul & Jenna found you a new home. Regards, Chase Buchanan....
Dec 15,2016
Minithumbup
By:
Dec 15,2016
1 people found
this helpful
Abdul and Jenna were fantastic in securing tenants for us quickly. They were both extremely helpful, and easy to talk to. Pleasure to work with!...
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Comment on agent fees
Reasonable
Was this helpful? Yes
By: Chase Buchanan
Jan 03, 2017
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Hi Priya, We are very pleased that you found Abdul & Jenna so helpful and thank you for taking the time to comment. Regards, Chase Buchanan, Isleworth Lettings....
Dec 12,2016
Minithumbup
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Dec 12,2016
1 people found
this helpful
A very nice experience indeed. Sophie ensured that she was on top of everything right from the beginning to the end of the transaction. Timely responses and very professional attitude....
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Dec 09,2016
Minithumbup
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Dec 09,2016
1 people found
this helpful
Both were committed to finding me a new home and in a short space of time showed many different properties. I'm happy...
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Dec 08,2016
Minithumbup
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Dec 08,2016
1 people found
this helpful
From the moment I viewed the house I fell in love with, to today's thrilling exchange, Dawn has been patient, knowledgeable, diligent, kind, funny and a pleasure to deal with. She so kindly showed my entire family round, returned with us to measure up, and kept patient and calm whilst mortage trickiness sent me into agony. The smoothest way to buy a house, and a wonderful person to deal with. In the rare moments Dawn was unavailable, Danny beautifully covered and filled me with equal confidence...
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By: Michael Peacock
Dec 09, 2016
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Thank you Holly for your kind words, it's great to hear such positive feedback on Dawn & Danny. I hope you enjoy your house for many years to come, you know where we are when you need us, Thanks again, Michael Peacock, Director,....
Dec 08,2016
Minithumbup
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Dec 08,2016
0 people found
this helpful
I was really happy with chase buchanans customer service. After viewing a few properties with different estate agents Chase Buchanan were the only one to call back and discuss the properties I viewed and offer other similar properties I may not have considered. Thanks...
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Comment on agent fees
Average
Was this helpful? Yes
Dec 08,2016
Minithumbup
By:
Dec 08,2016
1 people found
this helpful
Both the above worked really hard to secure sale at the right price. Despite odd set back kept me informed at all times with honest feedback....
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Comment on agent fees
Competitive.
Was this helpful? Yes
Dec 02,2016
Minithumbup
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Dec 02,2016
0 people found
this helpful
Very patient and very well versed in their properties. Found a place that's Great location and ideal for me....
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Comment on agent fees
Exactly what they said
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By: Chase Buchanan
Dec 06, 2016
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Hi Ruby, Thank you for your comments, we are very pleased that Lucy & Christina found you your ideal home.....
Dec 01,2016
Minithumbup
By:
Dec 01,2016
1 people found
this helpful
I bought a house through Chase Buchanan then sold my old house through them, and their knowledge of the local market was absolutely first rate. I'm certain that I'd have had a much harder time with another agent, and they also gave us advice at every stage so that there were no nasty surprises. Kris handled our purchase and Sophie took care of our sale, but I also had help from several other members of the team and they were all helpful and communicative. Bonus points for using modern technology...
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Comment on agent fees
Reasonable fees, billed exactly as agreed in advance
Was this helpful? Yes
Dec 01,2016
Minithumbup
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Dec 01,2016
0 people found
this helpful
This is our second home rental with Chase and specifically with Lorenc. Though we had to move out of our first house a bit unexpectedly, Chase was very quick in helping us find a new home that was to our liking. I highly recommend Lorenc and the team at Chase...
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Comment on agent fees
On the higher side
Was this helpful? Yes
By: Chase Buchanan
Dec 06, 2016
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Hi Jacob, We are delighted that you have used Chase Buchanan twice now and that the Twickenham team were able to find you a new home so quickly. Thank you for your comments.....
Dec 01,2016
Minithumbup
By:
Dec 01,2016
1 people found
this helpful
Dawn headed a team for our purchase close to the stamp duty rise. Through hers and the Chase team's tireless coordination and efforts we managed to get this completed on the day of the deadline despite obstructions from the surveyors and our own mortgage provider. From our first impromptu meeting where we walked in off the street unannounced, to the final decision, Dawn was professional, positive and realistic - pushing everyone to do what they could. She project managed and man managed throug...
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By: Chase Buchanan
Dec 08, 2016
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Thank you for your positive comments, we are very pleased to hear that you found Dawn so impressive and that she helped you through your purchase so successfully. We are very proud of our sales and lettings team at Richmond and delighted that they could help you.....
Nov 30,2016
Minithumbup
By:
Nov 30,2016
0 people found
this helpful
In terms of property search , letting agents were extremely helpful and polite.chase Buchanan Twickenham branch agents helped me out in every way ....
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Comment on agent fees
I was dealing with Lorenc Denizi and he found me a very nice property and I am really grateful to him. He was very helpful.
Was this helpful? Yes
Nov 29,2016
Minithumbup
By:
Nov 29,2016
1 people found
this helpful
Throughout the process the two of them were extremely professional and courteous. Even when workmen delayed them, they were not stroppy or petulant which showed good temperament. They were efficient and punctual. Having had my property on the market for almost 10 weeks with no success, they were able to find a tenant within 4 days (2 of which were a weekend!)...
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Comment on agent fees
Great
Was this helpful? Yes
Nov 24,2016
Minithumbup
By:
Nov 24,2016
0 people found
this helpful
Chase Buchanan are a knowledgeable, friendly and most importantly an effective local agent. After becoming increasingly frustrated with negative market feedback from other agents in the area I turned to Chase to assist with the let of a cottage that had previously been with an international agency. Lucy not only found a tenant within a week of the property being advertised but secured a higher rental than had been achieved previously. The property management team has also been excellent and thei...
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Comment on agent fees
Very good and management fees are deducted monthly.
Was this helpful? Yes
Nov 22,2016
Minithumbup
By:
Nov 22,2016
1 people found
this helpful
It took a while to let the property but of course this is the nature of letting and I can't doubt Abdul and his team in their efforts trying to let it quickly and to the right person. I was very impressed with the constant communication, something other agents elsewhere don't seem to consider. Many Thanks!...
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Comment on agent fees
Fees were good in the end.
Was this helpful? Yes
Nov 22,2016
Minithumbdown
By:
Nov 22,2016
0 people found
this helpful
Friendly and professional, extremely quick and responsive, understanding client needs and greatly managing time and process. The whole thing went smooth and fast....
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Was this helpful? Yes
Nov 21,2016
Minithumbup
By:
Nov 21,2016
0 people found
this helpful
Kristian did a great job keeping our buyers informed as we hunted for our perfect house to move to, which took far longer than we anticipated. Knowing our buyers were kept happy ensured we could focus on the search and not worry about other parts of the chain....
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Comment on agent fees
Excellent value for access to a team of full-time staff with no weekend-only employees.
Was this helpful? Yes
By: Chase Buchanan
Dec 02, 2016
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Thank you for your review, we are very pleased to hear that you found Kristian so supportive and hope you are enjoying your perfect home.....
Nov 19,2016
Minithumbup
By:
Nov 19,2016
0 people found
this helpful
I contacted Chase Bucanan wia Right move and I got a call back by Jade Ridgers in a few minutes. She arranged three viewings for me, one of which was on a very short notice. She was updating me with the latest info regularly via e-mail and on the phone. Due to change of my circumstances I had to stop looking for a property to rent nevertheless I nave found her to be kind, patient and doing her duties in a very professional manner....
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Nov 19,2016
Minithumbdown
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Nov 19,2016
0 people found
this helpful
Try being a potential customer trying to sort out an issue about a property CB have rented out in your street. An email, a letter and a tweet asking for an answer and no response - not even a two line 'sorry, we can't help you.' This company lacks the basics of courtesy if you don't look like you are going to make money for it.One star for the fact that when they are reminded what rules they are governed by they do at least act on it....
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Nov 18,2016
Minithumbup
By:
Nov 18,2016
0 people found
this helpful
Very friendly, helpful staff at this estate agents. For someone who has never rented before Miss Ryan explained clearly everything I needed to know and kept me constantly up to date of each process and what I needed to do for it to be as smooth as possible which gladly it was! Fully recommend using them and I'm glad I did. Thank you....
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Comment on agent fees
Reasonable prices
Was this helpful? Yes
By: Chase Buchanan
Nov 18, 2016
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Thank you for your lovely review, we are very pleased that you found Chelsea so helpful & friendly.....
Nov 18,2016
Minithumbup
By:
Nov 18,2016
0 people found
this helpful
I highly recommend Lorenc, he is very professional and will go the extra mile to get you the best deal....
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By: Chase Buchanan
Nov 18, 2016
View all comments (1)
Thank you for recommending Lorenc, we are very happy that he was able to help you.....
Nov 18,2016
Minithumbup
By:
Nov 18,2016
0 people found
this helpful
Chelsea was excellent in helping us secure great tenants. She called me every few days with updates and was always positive, helpful and thorough....
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Comment on agent fees
they are competitive
Was this helpful? Yes
By: Chase Buchanan
Nov 18, 2016
View all comments (1)
Hi Georgina, Thanks for your lovely review for Chelsea, we are delighted she found your tenants for you and that you are very happy with her service.....
Nov 17,2016
Minithumbup
By:
Nov 17,2016
0 people found
this helpful
It was a pleasure to meet an estate agent as open and friendly as Ms Ryan. She was very straight and helpful with our oroperty search and move....
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Comment on agent fees
Fees were fair and not excessive like some other agencies
Was this helpful? Yes
By: Chase Buchanan
Nov 18, 2016
View all comments (1)
Hi Stephen & Magdalena, Many thanks for posting such a nice review for Chelsea, we are very pleased to have such friendly & professional staff at Chase Buchanan and delighted that she was able to help you.....
Nov 17,2016
Minithumbup
By:
Nov 17,2016
0 people found
this helpful
Jade was there for as at each stage until we moved in our flat. She called back asap and replied to mails very fast too. She acted fast when the first flat we said ok didn't work out and found the one we are in now in a few days. Very pleased with her assistance. Thanks...
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Comment on agent fees
Fair enough...
Was this helpful? Yes
By: Chase Buchanan
Nov 18, 2016
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Hi Zerrin, We are delighted to hear that Jade found you a property to rent and that your were so pleased with her service. Many thanks for posting your review, from Chase Buchanan, St Margarets.....

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Last updated at 10:42 AM 30/08/2016 by Fiona Oakley

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Last updated at 10:42 AM 30/08/2016 by Fiona Oakley

Firm rankings



Hampton Hill
101 High Street, Hampton Hill TW12 1NJ
(29)
Isleworth
7 Odeon Parade, 480 London Road, Isleworth TW7 4DE
(50)
Residential Concierge
141-143 High Street, Hampton Hill TW12 1NJ
(14)
show all branches (7)
Richmond
20 Red Lion Street, Richmond TW9 1RW
(4)
St Margarets
124 St Margarets Road, St Margarets TW1 2AA
(16)
Twickenham Lettings
122 Heath Road, Twickenham TW1 4BW
(30)
Twickenham Sales
4 York Street, Twickenham TW1 3LD
(31)

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