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Since 1994 we have provided a first-class level of service within the Richmond borough. Our success in this competitive and contentious business has been widely recognised and has gained us a number o Read full description...Since 1994 we have provided a first-class level of service within the Richmond borough. Our success in this competitive and contentious business has been widely recognised and has gained us a number of industry awards.
We are members of all the main regulatory bodies and we constantly monitor customer/client feedback to look for possible improvements. Our staff are highly-trained in all aspects of their role and have an ongoing desire to exceed expectations. Our professionalism and transparency is appreciated and consequently a vast amount of our business comes by way of recommendation.
Jan 17,2018
Minithumbup
Chelsea Ryan
By: 'Phil & Beverley Norman'
Jan 17,2018
0 people found
this helpful
Spent the day with Cheslea looking around rental properties in Twickenham. Chelsea was informative and Knowledgeable on the local market and was able to offer recommendations and answer questions. A suitable property was found and Chelsea helped us to complete the deal with minimum fuss. Excellent....
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Comment on agent fees
As expected.
Was this helpful? Yes
Jan 17,2018
Minithumbdown
Renee Acton
Holly Birch
By: 'Agent to the Landlord'
Jan 17,2018
0 people found
this helpful
Chase Buchanan would appear to be a very efficient agent but what if things go terribly wrong? I rented a cottage in Richmond from Chase Buchanan a few months a go. On the day of check in I met with both my landlord and the estate agent. Whilst the landlord was checking the carbon monoxide alarm I asked to open the doors leading to the garden which didn't have a key in the lock at the time. I pushed on them to look outside and they opened up at which point my landlord casually commented...
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Comment on agent fees
Bad
Was this helpful? Yes
Jan 16,2018
Minithumbup
Chelsea Ryan
By: 'Emma'
Jan 16,2018
0 people found
this helpful
Lovely person, very accommodating, listened to what we were looking for and picked relevant properties. Very responsive on email and always available if needed...
read full review
Comment on agent fees
£200 reference check seems high especially as it is per adult
Was this helpful? Yes
Jan 13,2018
Minithumbup
Abdul Miah
Jenna McCann
By: 'Simon'
Jan 13,2018
0 people found
this helpful
Very helpful. They got me the house really quick and managed to negotiate good deal for me. Very well done....
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Comment on agent fees
100% more than what I paid from my previous agent.
Was this helpful? Yes
By: Chase Buchanan
Jan 15, 2018
View all comments (1)
Hi Simon, Thank you for your review. We're so happy that we found you a rental home quickly and negotiated to suit you. Wishing you lots of happiness in your new home! ...
Jan 11,2018
Minithumbup
Abdul Miah
Jenna McCann
By: 'ANON'
Jan 11,2018
0 people found
this helpful
These guys were very helpful and once I had decided to list my flat for rent they managed to get tenants very quickly and efficiently. The whole process ran very well and there were no issues- well done!...
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Comment on agent fees
Think they are reasonable and well within the market value for this size agent.
Was this helpful? Yes
By: Chase Buchanan
Jan 11, 2018
View all comments (1)
Hi, Thank you for taking the time to write a review. Its great to know that the team found you tenants quickly and that the process was smooth for you. Please do not hesitate to contact us if you need any further assistance! ...
Jan 10,2018
Minithumbup
By: 'Tj1'
Jan 10,2018
0 people found
this helpful
Chelsea helped me to find a great new flat, she's been very accommodating flexible and a pleasure to house hunt with....
read full review
Was this helpful? Yes
By: Chase Buchanan
Jan 11, 2018
View all comments (1)
Hi TJ, Thanks for your review, glad to hear Chelsea found you a new home and the process was a pleasure. Regards, Chase Buchanan ...
Jan 10,2018
Minithumbup
Jenna McCann
Abdul Miah
By: 'Victor and Anatolie'
Jan 10,2018
0 people found
this helpful
Jenna has been absolutely fantastic, excellent service, she was very helpful and gave a professional service, constant updates, she did very quick and good job. She has been a pleasure to deal with. Thank you Jenna and Abdul....
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Comment on agent fees
Good
Was this helpful? Yes
By: Chase Buchanan
Jan 11, 2018
View all comments (1)
Thank you Victor and Anatolie for your kind review. It's great to hear that you had such a positive experience with Jenna. Should you need any further assistance please do not hesitate to contact us! ...
Jan 09,2018
Minithumbup
danielle fogarty
By: 'Hugo Firth'
Jan 09,2018
0 people found
this helpful
Danielle was very efficient and let the property within 48hrs. She understood exactly what type of tenant would want the flat and lined them up. Well done. The rest of the team have been really easy to work with too....
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Comment on agent fees
Good.
Was this helpful? Yes
By: Chase Buchanan
Jan 10, 2018
View all comments (1)
Hi Hugo, Many thanks for posting your review. We are very pleased to hear you found Danielle and the Twickenham team so competent and we hope we can help again in the future. Regards, Chase Buchanan ...
Jan 09,2018
Minithumbup
Abdul Miah
Jenna McCann
By: 'SA'
Jan 09,2018
0 people found
this helpful
Excellent customer service, Very professional, Helpful and Friendly person Abdul Miah. I am very pleased with the service and let my house with in 2 days amazing and achieved the best results....
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Comment on agent fees
Agent fee is very competitive.
Was this helpful? Yes
By: Chase Buchanan
Jan 11, 2018
View all comments (1)
Hi, Thank you for taking the time to give us feedback. We are so happy to have found you tenants so quickly! Should you need any further assistance please do not hesitate to call! ...
Jan 09,2018
Minithumbup
Jenna McCann
By: 'Dayo'
Jan 09,2018
0 people found
this helpful
Excellent service as usual and Jenna was consistent and gave a professional service. Good service, constant updates, all round good job...
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Comment on agent fees
Good fee as usual
Was this helpful? Yes
By: Chase Buchanan
Jan 11, 2018
View all comments (1)
Hi Dayo, Many thanks for your kind review. It's lovely to hear that you had constant communication with Jenna, which always makes the process less stressful. Should you need any further assistance please do not hesitate to contact us. ...
Jan 09,2018
Minithumbup
Jenna McCann
By: 'Priya Sandhu'
Jan 09,2018
0 people found
this helpful
Jenna has been absolutely fantastic - proactive, professional, and so helpful. She has been a pleasure to deal with and would not hesitate using her again or recommending her to anyone. Thank you Jenna and all the CB team....
read full review
Comment on agent fees
good
Was this helpful? Yes
By: Chase Buchanan
Jan 11, 2018
View all comments (1)
Hi, Thank you for taking the time to write a review, we really appreciate your comments and are so happy to know that you had such a positive experience with us. Should you need any further assistance do not hesitate to contact us. ...
Jan 09,2018
Minithumbup
Jenna McCann
By: 'Lilian'
Jan 09,2018
0 people found
this helpful
Jenna has been fantastic since her first contact with me, she was very professional and friendly, arranged for me to view 5 properties on a day that suited me, we liked all of them but off course one was a favourite, the process of putting in the offer was very simple an done over the phone which was fantastic help for anyone who cant attend the office due to work. Once the offer was accepted the referencing process was very simple, Jenna was always a phone call away if I needed any further clar...
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Comment on agent fees
good
Was this helpful? Yes
By: Chase Buchanan
Jan 11, 2018
View all comments (1)
Hi Lilian, Thank you for your kind words about Jenna. Its great to hear that her fantastic customer service skills shone through and you have felt fully supported throughout the process. Should you need any further assistance from the Isleworth branch please do not hesitate to contact us. ...
Jan 08,2018
Minithumbup
Chelsea Ryan
Aiden Lynch
By: 'Simone'
Jan 08,2018
0 people found
this helpful
Chelsea and Aiden are good, focused on solving issues and helpful. All the team in the Twickenham office seems to work well....
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Comment on agent fees
I was hoping to get lower fees, to be honest.
Was this helpful? Yes
By: Chase Buchanan
Jan 08, 2018
View all comments (1)
Dear Simone, Many thanks for your review, we are pleased to hear that you found Chelsea and Aiden so helpful and efficient. Regards, Chase Buchanan ...
Jan 05,2018
Minithumbup
Abdul Miah
Jenna McCann
By: 'Indra Sharma'
Jan 05,2018
0 people found
this helpful
Abdul and Jenna are the most helpful individuals I have come across . So pleased with their service and professionalism I have let out all my properties through them. When I was faced with an unpleasant situation with another agency they offered much needed support and even found me excellent tenants in a short space of time Couldn't be more pleased...
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Comment on agent fees
Good
Was this helpful? Yes
By: Chase Buchanan
Jan 09, 2018
View all comments (1)
Hi, Thank you so much for taking the time to leave a review, and what a great one it is. It's great to hear that you received not only a very professional service but we speedily found you great tenants too! Should you need any assistance again please do not hesitate to get in touch! ...
Jan 05,2018
Minithumbup
Abdul Miah
Sarita
By: 'HM'
Jan 05,2018
0 people found
this helpful
Great service from both. Good experience received from Abdul and good customer services from Sarita. Overall they give total great services....
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Was this helpful? Yes
By: Chase Buchanan
Jan 09, 2018
View all comments (1)
Hi, Thank you for your lovely review. Should you need any assistance from us again please do not hesitate to contact us! ...
Jan 05,2018
Minithumbup
Abdul Miah
Jenna McCann
By: 'Miss AA'
Jan 05,2018
0 people found
this helpful
I cannot thank Chase enough for the service they have provided us. We were in need to find tenants as soon as possible and they were on the ball straight away. The service has been nothing but incredible, I would definitely work with them again in the future. Jenna and Abdul have kept us informed throughout the process with regular updates which really eased of the stress....
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Was this helpful? Yes
By: Chase Buchanan
Jan 09, 2018
View all comments (1)
Hi, What a fantastic review. It's great to hear that you had great communication throughout the whole process. Thank you for the review and we look forward to the opportunity of working with you again! ...
Jan 04,2018
Minithumbup
Chelsea Ryan
Chelsea Ryan
By: 'Laura Kennedy'
Jan 04,2018
0 people found
this helpful
Chelsea new my expectations and found me exactly what I wanted the first day of viewings. If your ever using Chase for rentals, be sure to ask for Chelsea :) Thank you...
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Comment on agent fees
Good
Was this helpful? Yes
By: Chase Buchanan
Jan 08, 2018
View all comments (1)
Thanks for your kind review Laura, We are glad Chelsea was able to find you a new home so quickly and your recommendation. Regards, Chase Buchanan ...
Jan 04,2018
Minithumbup
Abdul Miah
Sarita Hayer
By: 'Theodora Johal'
Jan 04,2018
0 people found
this helpful
A big thank you to Sarita Hayer at Chase Buchanan who helped me find the right property to rent and was very kind, helpful and honest throughout the whole process. Both Abdul Miah and Sarita then helped to complete all the necessary paperwork and made the move into the new flat very smooth. Very professional, efficient and honest in their negotiations....
read full review
Comment on agent fees
good fees
Was this helpful? Yes
By: Chase Buchanan
Jan 04, 2018
View all comments (1)
Hi Theodora, Thank you for your review. It's wonderful to hear that the rental process was smooth throughout, from finding you a property to the move itself. We wish you every happiness in your new home!! ...
Jan 04,2018
Minithumbup
Jenna McCann
By: 'JP'
Jan 04,2018
0 people found
this helpful
Aside from being very helpful in finding us a great flat to move into, we really love how cheerful and bubbly Jenna is in dealing with all her customers. Thanks for everything! Cheers! :)...
read full review
Comment on agent fees
It's alright. Not much I have to comment.
Was this helpful? Yes
By: Chase Buchanan
Jan 04, 2018
View all comments (1)
Hi, Thank you for your lovely review. At Chase Buchanan Isleworth we are big believers in service with a smile! Should you need any assistance in the future please do not hesitate to contact us! ...
Jan 03,2018
Minithumbup
Dawn Platt
Danny Hicks
By: 'Andrew'
Jan 03,2018
0 people found
this helpful
Great people to work with. The team was very helpful in facilitating the transaction and providing good recommendations. They made what could have been very painful experience into a pleasant and efficient one....
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Was this helpful? Yes
Jan 03,2018
Minithumbup
Dawn Platt
Danny Hicks
By: 'Henry P'
Jan 03,2018
0 people found
this helpful
Dawn and Danny sold our 1970s flat at a very good price in a difficult market. It took a while because of various peculiarities of the property and the market, but they never lost patience or enthusiasm. Their communication with us was excellent at all times, always keeping us informed and giving their honest advice. I would highly recommend the firm, the branch and both of these individuals!...
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Comment on agent fees
Fees were very competitive and fair.
Was this helpful? Yes
Jan 03,2018
Minithumbup
danielle fogarty
By: 'Morrin'
Jan 03,2018
0 people found
this helpful
I did 2 viewings with Danielle. She came across as honest and made us feel comfortable. She's been prompt with every query I've had even since we've moved in. No qualms....
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Comment on agent fees
average
Was this helpful? Yes
By: Chase Buchanan
Jan 08, 2018
View all comments (1)
Hi Morrin, Thanks for taking the time to comment on your experience with Danielle, we are very pleased to hear that it was so positive and hope you are enjoying your new home. Regards, Chase Buchanan ...
Dec 28,2017
Minithumbup
danielle fogarty
By: 'Nick S'
Dec 28,2017
0 people found
this helpful
Danielle was great to work with she made everything nice and easy and helped with the turn around time to make sure i was able to get into the right flat right off the bat....
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Was this helpful? Yes
By: Chase Buchanan
Jan 08, 2018
View all comments (1)
Hi Nick, Really pleased to hear that Danielle made your move so easy and quick. Thanks for posting your comment. Regards, Chase Buchanan ...
Dec 22,2017
Minithumbup
danielle fogarty
By: 'Roger & Lilian Pilgrim'
Dec 22,2017
0 people found
this helpful
Daniella was simply amazing in helping us when we let the property we currently live in. She was very professional, kind and made a whole difference in the process to go smoothly. At the time we had very little idea of how the process to let a property is and she explained it in plain terms. When we stumbled across a major barrier, which could have prevented us letting the property we wanted, she was very efficient in providing a solution. Thank you again, Daniella....
read full review
Comment on agent fees
good
Was this helpful? Yes
By: Chase Buchanan
Jan 08, 2018
View all comments (1)
Thanks Roger & Lilian for your kind comments. We are very pleased to hear how efficient and professional you found Danielle and hope we can help you again in the future. Regards, Chase Buchanan ...
Dec 21,2017
Minithumbdown
By: 'Unhappy Buyer'
Dec 21,2017
0 people found
this helpful
*They were the vendor's agent on our last property purchase. He effectively lied to us about the length of lease remaining on the property, then proceeded to pressure us to reach an agreement when this information finally came to light, very late in the sale. This behaviour ultimately left us thousands of pounds out of pocket. I am yet to research the law in this area, but it seemed to me that, legally speaking, this behaviour was sailing very close to the wind. In addition, his manager ...
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Comment on agent fees
N/A
Was this helpful? Yes
By: Nick Simpson
Jan 08, 2018
View all comments (1)
I am sorry to hear of the issues you have recently experienced. As a company we always strive to give the best customer service as possible. I would like the opportunity to discuss this further with you. Please contact me directly on 020 8744 0101 or n.simpson@chasebuchanan.london ...
Dec 15,2017
Minithumbup
Lucy Lenton
By: 'Hannah'
Dec 15,2017
0 people found
this helpful
Lucy was amazing, I would definitely recommend her! She didn't push us into anything we weren't sure on, she was honest and was so lovely during the whole process. If I had any questions, Lucy would get back to me straight away and explain everything in detail. Thank you Lucy....
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Comment on agent fees
A tiny bit higher than other agencies, but worth it.
Was this helpful? Yes
By: Chase Buchanan
Dec 15, 2017
View all comments (1)
Hi Hannah Thank you so much for your kind review and feedback. We are delighted to hear of your positive experience with Chase Buchanan. Please do not hesitate to get in touch in the future, you know where we are! Merry Christmas!! ...
Dec 08,2017
Minithumbup
Lucy Lenton
By: 'Charlotte'
Dec 08,2017
0 people found
this helpful
Overall an efficient service and less scary and stressful than I anticipated. Lucy is calm and helpful and drawing up the contracts was efficient and speedy. Glad to be in my new home before Christmas. Thank you for all your help....
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Comment on agent fees
Agents fees are standard with all estate agents.
Was this helpful? Yes
By: Chase Buchanan
Dec 12, 2017
View all comments (1)
Hi Charlotte Thank you so much for your kind feedback, we are delighted to hear you are in your new home in time for Christmas! Enjoy the holidays and do not hesitate to get in touch in the future, you know where we are! ...
Nov 27,2017
Minithumbup
Chelsea Ryan
By: 'Jay'
Nov 27,2017
0 people found
this helpful
Chelsea helped us find a rental property and ensured excellent communications between us and the landlord while we were in negotiation. We found Chelsea to be helpful and professional, she was aware of our requirements and never pushed us into settling for something inferior. After we agreed on a property, she helped co-ordinate the paperwork ensuring the process was smooth. We wouldn't hesitate to approach Chase Buchanan again when it comes time to move....
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Comment on agent fees
The fees should be paid by the landlord since it's their own property. Same as employment agents where the recruiter pays, not the employee.
Was this helpful? Yes
By: Chase Buchanan
Nov 28, 2017
View all comments (1)
Hi Jay, Thank you very much for your kind review, we are delighted that you found Chelsea so helpful and that she made your move an easier process. We do hope you enjoy your new home and that we can help you again in the future. All the best, Chase Buchanan ...
Nov 20,2017
Minithumbup
By: 'Lina'
Nov 20,2017
0 people found
this helpful
Excellent experts, responsible, competent approach to business, you can feel the professionalism and knowledge of the business. They followed and participated in all aspects from choosing an apartment to concluding a deal, constantly monitoring the whole process and always available to help....
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Was this helpful? Yes
By: Chase Buchanan
Nov 21, 2017
View all comments (1)
Hi Lina, Thank you for taking the time to leave such a kind review. We are so happy to hear that you felt that you had helpful and professional advice throughout your renting process. Should you need our help again please do not hesitate to contact us! ...
Nov 17,2017
Minithumbdown
Lucy Lenton
By: 'Andrea'
Nov 17,2017
0 people found
this helpful
Terrible experience. Have just done an inventory of a flat and moving in today. The state of the property is disgraceful, what was supposed to professionally cleaned has been barely touched - mould everywhere, spider webs, human hair in the cupboards, food on the floor, dirt in the corners. Ceiling in the. Atheism is coming down and bathtub is covered in black mould. The inventory agent said this is a normal standard and it can't be done better! I have just sprayed a little bleach on the ba...
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Comment on agent fees
Higher fees than other agents.
Was this helpful? Yes
By: Chase Buchanan
Nov 28, 2017
View all comments (1)
Dear Andrea Thank you for your time on the phone. Once again, I sincerely apologise for the initial inconvenience. I believe we have now dealt with your concerns in full. As ever, although we don't manage the property you have moved into ourselves, we are here to try and help with anything we can. Please let me know if there are any further difficulties. Kind regards, Aiden. ...

NAEA ARLA


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Last updated at 10:42 AM 30/08/2016 by Fiona Oakley

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Last updated at 10:42 AM 30/08/2016 by Fiona Oakley

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Hampton Hill
101 High Street, Hampton Hill TW12 1NJ
(36)
Isleworth
7 Odeon Parade, 480 London Road, Isleworth TW7 4DE
(110)
Residential Concierge
141-143 High Street, Hampton Hill TW12 1NJ
(14)
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Richmond
20 Red Lion Street, Richmond TW9 1RW
(17)
St Margarets
124 St Margarets Road, St Margarets TW1 2AA
(36)
Twickenham Lettings
122 Heath Road, Twickenham TW1 4BW
(58)
Twickenham Sales
4 York Street, Twickenham TW1 3LD
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