Chase Buchanan
4.8/5, 643 reviews
94% recommended
95% sales valuation accuracy
98% sales fee satisfaction
94% lettings valuation accuracy
94% lettings fee satisfaction

Chase Buchanan estate agents has been established in 1994 and since then we have provided the highest level of property management service in the Richmond borough, London. We are an established estate agency in London with many prizes awarded ... show more


Chase Buchanan estate agents has been established in 1994 and since then we have provided the highest level of property management service in the Richmond borough, London. We are an established estate agency in London with many prizes awarded for our service. We have estate agent office branches in the Twickenham area which can be found in Richmond, St Margarets, Hampton Hill and Isleworth.


Why Chace Buchanan estate agents?


Our services include new house sales, land sales, corporate relocation and residential concierge. You can also get an instant online valuation of your property on our website. We are members of important regulatory bodies and we pride on our ability to monitor client feedback and apply improvements. Chase Buchanan estate agents are highly trained professionals in property management and we offer an honest and transparent service. We have an effective property marketing strategy in place which involves our unique Folio magazine which is distributed to over 30,000 homes and businesses in London. Chase Buchanan are reliable estate agents with dedicated departments of residential sales, lettings, financial services and additional experience in valuations, portfolio management, surveying, conveyancing, insurance and relocation.


Why move to Richmond borough in London ?


Residents of Richmond are one of the happiest in the UK. It is one of the six safest boroughs of London. Young professionals and families choose Richmond for the short commute time to the city and 20% cheaper rental costs than average property prices in London. You can find modern apartment blocks or quaint cottages, so there are options for singles, couples and families. Despite the small size of Richmond area, it has two theatres, three cinemas, great schools, a beautiful park and a great variety of unique shops and restaurants. Sports fans can enjoy game days at the Twickenham stadium. With only over 20 minutes of commute to the central London, Richmond is a great place to buy property and settle.


Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 95% 98% £115,500 £1,500,000
Lettings 94% 94% £750 £3,500
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
142 5 326 22 82 1 48 5 7 5
Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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Members of
NAEA ARLA
Latest Properties to Rent   28

“Amy at Chase Buchanan was absolutely fantasti......”

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Nov 03,2019
Minithumbup
By: 'Joel Kelly'
Nov 03,2019
1 people found
this helpful
Amy at Chase Buchanan was absolutely fantastic. She invested a lot of time to make sure our deal went through smoothly. Amy went above and beyond to help us secure our deal and we are very thankful for her hard work. She was always on ...
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“Amazing service from dedicated and knowledgea......”

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Oct 19,2019
Minithumbup
By: 'Leah'
Oct 19,2019
1 people found
this helpful
Amazing service from dedicated and knowledgeable agents. Amy helped me so much with my sale and was kind and proactive and al round brilliant! Will definitely use again...
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By: Chase Buchanan
Oct 29, 2019
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Hi Leah, Thank you for leaving such a lovely review. We are delighted to hear you received a fantastic service from Amy. Should you need any further assistance please do not hesitate to get in touch. Chase Buchanan ...

“I had a good feeling about giving our propert......”

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Sep 26,2019
Minithumbup
By: 'Gracie Turner'
Sep 26,2019
0 people found
this helpful
I had a good feeling about giving our property to Danny and his team to sell given how on the ball & professional they all seemed. I didn't need to have many dealings with or meet too many members of the team, as Danny had our ...
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By: Danny Hicks
Oct 07, 2019
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Thank you so much for your kind words, Grace. We know the sale was rather stressful, for you and your sister and it was great that we all pulled together to get the job done. Thanks again and best wishes to you and your family. Danny ...

“Frustration Resolved...”

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Sep 21,2019
Minithumbup
Ricky Bajwa
By: 'Michael Goodwin'
Sep 21,2019
1 people found
this helpful
After an achievable Exchange/Completion date lack of imputes by my Solicitor in chasing documents started making these dates a serious impossibility. I contacted Ricky and he got involved in with all parties and acted as an intermediary keeping me updated. After the lack of ...
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By: Chase Buchanan
Sep 23, 2019
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Hi Michael, Thank you for taking the time to leave us a lovely review. We are delighted to have reached completion and it's fantastic to hear that you received such a great service from Ricky. Should you need any further assistance please do not hesitate to get in touch! Warm regards, Chase Buchanan ...

“RENTING A FLAT IN TWICKENHAM:Coming fresh fr......”

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Sep 19,2019
Minithumbup
By: 'Marine DECONINCK'
Sep 19,2019
3 people found
this helpful
RENTING A FLAT IN TWICKENHAM: Coming fresh from France, it was not easy for the two of us to find a flat to rent that could suit all of our criteria in the short amount of time we had before the beginning of our school ...
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By: Chase Buchanan
Sep 20, 2019
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Dear Marine, Thank you very much for your great comments for Lorenc and Chris. We are delighted that you were so impressed with the service received and that you are really happy in your new home. Your recommendation is much appreciated. Kind regards, Chase Buchanan ...

“found a suitable flat through Lorenc......”

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Aug 30,2019
Minithumbup
By: 'Mr & Mrs P Thornton'
Aug 30,2019
2 people found
this helpful
Lorenc showed us a flat that we have just moved into. Lorenc’s knowledge of the area is brilliant and helped us make a decision on the flat. Thanks for sorting us out!...
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By: Chase Buchanan
Sep 20, 2019
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Dear Mr & Mrs Thornton, Thank you very much for your review for Lorenc. We are delighted that he helped you with finding your new home and hope you are enjoying it. Kind regards, Chase Buchanan ...

“Lorenc Denzi was very friendly and very helpf......”

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Aug 30,2019
Minithumbup
By: 'danielle'
Aug 30,2019
1 people found
this helpful
Lorenc Denzi was very friendly and very helpful answered all my questions was there on time. went above and beyond to make sure i got the property i wanted. i would definitely recommend as i received amazing service....
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By: Chase Buchanan
Sep 20, 2019
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Hi Danielle, Many thanks for your lovely comments about the service you received from Lorenc. Your recommendation is much appreciated and we hope you are enjoying your new home. Warm regards, Chase Buchanan ...

“The team worked tirelessly to sell our proper......”

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Aug 15,2019
Minithumbup
Ricky Bajwa
By: 'tim'
Aug 15,2019
1 people found
this helpful
The team worked tirelessly to sell our property in potentially difficult conditions (Brexit uncertainty) and eventually achieved a good result. Special mention to Amy, who in particular put in a lot of hard work and managed to achieve the sale. Also charged reasonable fees compared ...
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By: Chase Buchanan
Sep 20, 2019
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Hi Tim, Thank you very much for leaving such a lovely review. We are delighted Amy secured the sale for you and provided you with a fantastic service. Should you need any further assistance please do not hesitate to get in touch! Warm regards, Chase Buchanan. ...

“Ellie...”

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Aug 10,2019
Minithumbup
By: 'Meredith Bennett'
Aug 10,2019
0 people found
this helpful
We could not thank and praise Ellie (Lettings team) more highly. Ellie was professional, courteous and accommodating. We expressed a strong and very keen interest in a property to let and Ellie then efficiently arranging not 1 but 2 separate viewings within 4 hour timescale, then worked and ...
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By: Chase Buchanan
Aug 12, 2019
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Hi Meredith, thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear how impressed you have been with Ellie. I know that she will be delighted with your feedback. All the best, Chase Buchanan ...

“Have rented our property through Chase now fo......”

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Aug 09,2019
Minithumbup
By: 'Sian Jones'
Aug 09,2019
1 people found
this helpful
Have rented our property through Chase now for various years and am writing this review as I would like to make a particular mention of Lorenc. The quality of his service and professionalism in every aspect of the business is top notch. He is extremely ...
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By: Chase Buchanan
Aug 28, 2019
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Dear Sian, We are delighted to hear that Lorenc has provided you with such a great service over the years and really appreciate your comments. Kind regards, Chase Buchanan ...

“Had a lovely experience with a young lady cal......”

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Aug 07,2019
Minithumbup
By: 'Chloe May'
Aug 07,2019
1 people found
this helpful
Had a lovely experience with a young lady called Emma was very helpful answered all my questions and went above and beyond to ensure me and my partner were satisfied. Thank you!...
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By: Chase Buchanan
Aug 08, 2019
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Hi Chloe, Many thanks for your lovely comments, we are really pleased to hear that you found Emma so helpful and efficient. Warm regards, Chase Buchanan ...

“Lorenc was friendly, easy to deal with and ac......”

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Jul 23,2019
Minithumbup
By: 'John Garley'
Jul 23,2019
1 people found
this helpful
Lorenc was friendly, easy to deal with and accommodating with our requests. Hassle free move. Would use Chase Buchanan again....
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By: Chase Buchanan
Jul 24, 2019
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Hi John, Many thanks for your great review, we really appreciate your recommendation and are delighted that you found Lorenc so helpful. Warm regards, Chase Buchanan ...

“Excellent Service, Fast ResponseRecommend t......”

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Jul 21,2019
Minithumbup
By: 'Ferdian Jovan'
Jul 21,2019
2 people found
this helpful
Excellent Service, Fast Response Recommend to use Chase Buchanan for renting around Richmond / Twickenham. Lorenc Denizi is really responsive as an agent. He cares enough to call from time to time to help me progress with my tenancy application. The best house agent I have ...
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By: Chase Buchanan
Jul 24, 2019
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Hi Ferdian, Many thanks for your great comments for Lorenc, we are delighted that you found the service excellent and we really appreciate your recommendation. Warm regards, Chase Buchanan ...

“Highly professional with expert local knowledge.....”

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Jul 19,2019
Minithumbup
By: 'Marion Atkinson'
Jul 19,2019
2 people found
this helpful
Lorenz and all the staff at Twickenham branch have provided an excellent service, quickly finding me a Tennant and making the handover effortless. They are extremely proactive and always putting my interests first....
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By: Chase Buchanan
Jul 24, 2019
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Dear Marion, We are delighted that you found the service excellent by Lorenc and the team and really appreciate your lovely comments. We look forward to helping again in the future. Thank you, Chase Buchanan ...

“Scott...”

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Jun 19,2019
Minithumbup
By: 'Monika and Pete'
Jun 19,2019
2 people found
this helpful
We are so pleased that we met Scott who helped us to find the right place for us in Twickenham. Scott was really friendly and helpful during the whole application process. Scott is very quick in his response and keep you up to date with ...
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By: Chase Buchanan
Jul 05, 2019
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Dear Monika & Pete, Thank you very much for your review for Scott, it's good to know that you found him so helpful and efficient and we hope you are enjoying your new home in Twickenham. Best regards, Chase Buchanan ...

“Purchase...”

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Jun 07,2019
Minithumbup
By: 'JH'
Jun 07,2019
0 people found
this helpful
Danny and Daniel were extremely professional and efficient with driving the the purchase forward. They maintained timely and transparent communication between ourselves and the vendor and through their understanding of the local market were able to advise us on determining what offer we made, which ...
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By: Chase Buchanan
Jul 01, 2019
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Dear Jonathan, Thank you for your kind words. We are pleased you were happy with our service and we wish you well in your new home. We are sure to see you around town and should you need any advice in the future, you know where to find us. Thanks again. ...

“Great Agent...”

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May 28,2019
Minithumbup
By: 'Celia'
May 28,2019
1 people found
this helpful
Rory helped me find a home when I needed to do so at very short notice. He understood what I was looking for and was able to find me a flat that ticked all my boxes and was readily available. Excellent negotiator too....
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Comment on agent fees
Reasonable
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By: Chase Buchanan
May 30, 2019
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Hi Celia, Thank you very much for your review, we are really pleased that Rory found you a new home and that you were impressed with his service. Kind regards, Chase Buchanan ...

“Excellent Agent...”

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May 25,2019
Minithumbup
By: 'Cuneyt K'
May 25,2019
1 people found
this helpful
Scott was very friendly and helpful from the beginning till the end. We felt very confident and happy, and we recommend him all our close friends who are planning to move to Twickenham area. Thank you very much again....
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Comment on agent fees
Everyting was perfect
Was this helpful? Yes
By: Chase Buchanan
May 30, 2019
View all comments (1)
Thank you very much for taking the time to post your review, we really appreciate your recommendation and hope we can be of service again in the future. Kind regards, Chase Buchanan ...

“Excellent...”

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May 23,2019
Minithumbup
By: 'Susan'
May 23,2019
2 people found
this helpful
I have had some bad experiences with different estate agent companies, but meeting Scott in Twickenhams Buchanan's made my new flat process run very smoothly, I felt very relaxed knowing I could contact Scott and ask even the smallest questions and be answered with patience ...
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Comment on agent fees
Good
Was this helpful? Yes
By: Chase Buchanan
May 30, 2019
View all comments (1)
Hi Susan, We are delighted that your experience was so positive with Scott and you felt reassured by him. We hope we can help again in the future. Kind regards, Chase Buchanan ...

“One hundred percent positive...”

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May 16,2019
Minithumbup
By: 'Belinda'
May 16,2019
0 people found
this helpful
For me using Chase Buchanan has been a most pleasurable smooth process on finding the perfect home for myself . A positive experience since the staff are trusting, professional and most reliable. Both Daniel and Danny have been wonderful....
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Comment on agent fees
I recommend them highly .
Was this helpful? Yes
By: Chase Buchanan
May 30, 2019
View all comments (1)
Dear Belinda, Many thanks for your lovely comments for both Danny & Daniel, it's great to hear how positive you found the experience and we do hope you are enjoying your perfect home. Warm regards, Chase Buchanan ...

“Star service...”

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May 16,2019
Minithumbdown
Ricky Bajwa
By: 'Laura'
May 16,2019
1 people found
this helpful
Ricky has been fantastic all though this stressful process. He has such integrity and promised the flat would be taken offline as soon as I put the offer in. He kept his word, he also liaised well between vendor and myself, keeping everyone happy....
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Was this helpful? Yes
By: Chase Buchanan
May 16, 2019
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Hi Laura, Many thanks for leaving such a lovely review. We are are delighted to get you to exchange and wish you every happiness in your new home! Warm regards, Chase Buchanan. ...

“The Best Agents...”

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May 08,2019
Minithumbup
By: 'Albert Philpott'
May 08,2019
0 people found
this helpful
Back in the 1980's I was Partner in 3 Estate Agencies in the Richmond and Ealing areas. If I was still in the business and Chase Buchanan under the management of Danny Hicks and his more than able assistant Daniel Johns, were my competitors I would ...
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Comment on agent fees
Fees very reasonable indeed
Was this helpful? Yes
By: Chase Buchanan
May 30, 2019
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Dear Albert, Thank you so much for such a fantastic review for both Danny & Daniel, your comments are very much appreciated and we are delighted that they impressed you so much. Warm regards, Chase Buchanan ...

“Outstanding service...”

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May 05,2019
Minithumbup
By: 'Jayne'
May 05,2019
0 people found
this helpful
Excellent service from start to finish, made the whole process seamless. I will definitely come back to work with Danny in the future, very professional and courteous . If only all estate agency service were like this. I felt he did everything he could to market ...
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Comment on agent fees
Very competitive and worth the excellent service
Was this helpful? Yes
By: Chase Buchanan
May 30, 2019
View all comments (1)
Dear Jayne, Thanks for such a glowing review for Danny, we really appreciate your comments and look forward to being of service again in the future. Warm regards, Chase Buchanan ...

“Great Experience!...”

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Apr 23,2019
Minithumbup
By: 'Renato'
Apr 23,2019
1 people found
this helpful
Lucy is a great professional and a kind person to deal with! Working with her was a great pleasure - she supported us a lot and always responded to our queries promptly and efficiently. We really wish all the best for her!...
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By: Sarah Lowis
Apr 25, 2019
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Dear Renato Thank you so much for your kind words feedback regarding the service you received with Lucy! I would like to thank you for taking the time to leave us a review, its always great to read such lovely feedback regarding my staff. If you do require any of our services in the future please do not hesitate to contact us! Best wishes, Sarah Lowis Lettings Manager ...

“102 Wensleydale Road, Hampton...”

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Apr 21,2019
Minithumbup
By: 'Irene Crapnell'
Apr 21,2019
0 people found
this helpful
The very professional, friendly and efficient Hampton Hill team ensured that we received the best advice and guidance in selling our property. They also went the extra mile in always being available, should we need them....
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Comment on agent fees
Good
Was this helpful? Yes
By: John Sawyer
Apr 29, 2019
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Thank You for your kind words. I would like to wish you all the best with onward move. Kind Regards John ...

“Recent letting...”

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Apr 18,2019
Minithumbup
By: 'Jennifer'
Apr 18,2019
0 people found
this helpful
Lucy was very helpful and always responded quickly to all queries. She listened carefully to all of our original requirements and so we didn't waste time seeing properties that were not in line with what we were looking for. Would definitely recommend....
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By: Sarah Lowis
Apr 25, 2019
View all comments (1)
Dear Jennifer I am so pleased to hear you found Lucy helpful, quick to respond and listened to all of your requirements. It is always a pleasure to read such great feedback regarding my staff, i am always grateful to anyone taking the time to leave us a review. If you do require any of our services in the future, please do not hesitate to contact us. Best wishes, Sarah Lowis. Lettings Manager ...

“Lettings...”

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Apr 17,2019
Minithumbup
By: 'Ramsey'
Apr 17,2019
1 people found
this helpful
Thank you to Elliot and Chelsea for finding me a tenant in a short space of time and securing an immediate follow on tenancy with no vacancy period....
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Comment on agent fees
Fees are competitive
Was this helpful? Yes
By: Chase Buchanan
Apr 27, 2019
View all comments (1)
Dear Ramsey, We are delighted that Elliot and Chelsea found you a new tenant so promptly and your review is very appreciated. We look forward to being of service again in the future. Kind regards, Chase Buchanan ...

“Kingsworthy...”

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Apr 09,2019
Minithumbup
By: 'Les Maher'
Apr 09,2019
0 people found
this helpful
Danny managed the relationship between buyer & seller expertly & professionally whilst at the same time managing expectations & keeping up to date with the conveyancing process to maintain the positive momentum. At the viewings Danny was friendly and very informative with excellent local knowledge. Great work...
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Was this helpful? Yes
By: Chase Buchanan
Apr 16, 2019
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Dear Les, We are delighted to hear that you found Danny so informative and professional and really appreciate your review. If we can help with anything else, please let us know. Kind regards, Chase Buchanan ...

“I would do it again!...”

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Apr 08,2019
Minithumbup
By: 'L van Zijl'
Apr 08,2019
1 people found
this helpful
Moving countries is no easy task, but Rory helped me every step of the way. I made fist contact from my home country and Rory maintained contact, scheduling check-ins on arrival and ensuring that I have appointments set-up with properties suiting my budget and wishlist. ...
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Comment on agent fees
Some of the best I’ve seen in town.
Was this helpful? Yes
By: Chase Buchanan
Apr 16, 2019
View all comments (1)
Many thanks for your great review for Rory, we are delighted that you found the service efficient and hope you enjoy your new home. Warm regards, Chase Buchanan ...

“Professional service...”

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Apr 05,2019
Minithumbup
By: 'Mel J'
Apr 05,2019
1 people found
this helpful
Abdul has been instrumental in finding us high quality tenants to reside in our home while we are abroad for a few years. From the moment we engaged Abdul, he has been very responsive to all requests and responded to queries efficiently and quickly. He ...
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Comment on agent fees
Fees were fair considering the quality of service.
Was this helpful? Yes
By: Chase Buchanan
Apr 05, 2019
View all comments (1)
Hi Mel, Many thanks for taking the time to write a review. It is great to hear of the fantastic service you have received from Abdul, based heavily on clear communication. It is our pleasure to have helped you rent out your property, and please do get in touch should you need any assistance in the future! ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure set.
Last updated at 10:42 AM 30/08/2016 by Fiona Oakley

Awards won by Chase Buchanan

Individual Branch Awards

Richmond, TW9

Hampton Hill, TW12

Twickenham, TW1

Twickenham, TW1

St Margarets, TW1

Isleworth, TW7


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