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Since 1994 we have provided a first-class level of service within the Richmond borough. Our success in this competitive and contentious business has been widely recognised and has gained us a number o Read full description...Since 1994 we have provided a first-class level of service within the Richmond borough. Our success in this competitive and contentious business has been widely recognised and has gained us a number of industry awards.
We are members of all the main regulatory bodies and we constantly monitor customer/client feedback to look for possible improvements. Our staff are highly-trained in all aspects of their role and have an ongoing desire to exceed expectations. Our professionalism and transparency is appreciated and consequently a vast amount of our business comes by way of recommendation.
Apr 27,2017
Minithumbup
Danny Hicks
Dawn Platt
By:
Apr 27,2017
0 people found
this helpful
Chase Buchanan's Danny Hicks and Dawn Platt represent the absolute peak of professionalism and diligence in a business sector which all too often, and for very good reason, suffers from bad PR. Their communication skills, their spot-on analysis of the housing market, and their continuing oversight into all aspects of a property sale, gives one complete confidence that their advice is the one to listen to. Can't recommend them highly enough....
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Comment on agent fees
Fees very reasonable.
Was this helpful? Yes
Apr 27,2017
Minithumbup
Danny Hicks
Dawn Platt
By:
Apr 27,2017
0 people found
this helpful
it was a pleasure to deal with Dawn and Danny at Richmond. Both were extremely helpful, knowledgeable and pro-active in dealing with, ourselves and our buyers. They also assisted willingly in pushing other (not so good) agents within the property chain. I recommend them highly...
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Comment on agent fees
Fees are very reasonable fair, and well earned!
Was this helpful? Yes
By: Chase Buchanan
Apr 27, 2017
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Dear Mrs Bowen, Thank you very much for your testimonial -we are pleased we could make your experience much more pleasurable. We really appreciate you taking the time out to tell us about the positive experience you have had with Danny and Dawn. ...
Apr 27,2017
Minithumbup
Abdul Miah
By:
Apr 27,2017
1 people found
this helpful
Abdul was very helpfull and friendly. Provided all the relevant informations.he helped me to find my house within a day as I need to move asap....
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Was this helpful? Yes
Apr 27,2017
Minithumbup
Danny Hicks
By:
Apr 27,2017
0 people found
this helpful
Danny and Dawn are the most helpful and reliable agents I have come across during what has been a difficult selling process...
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By: Chase Buchanan
Apr 27, 2017
View all comments (1)
Hi Mike, Thank you so much for taking the time out to review Danny and Dawn - we really appreciate it and are pleased they impressed you! ...
Apr 25,2017
Minithumbup
Abdul Miah
Jenna McCann
By:
Apr 25,2017
0 people found
this helpful
Abdul was very courteous and made it very easy for us from initially looking at different properties to then helping us through the process in a helpful and friendly manner. He has always been a phone call away and would deffinetly recommend....
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Comment on agent fees
Agent fees higher than average
Was this helpful? Yes
Apr 20,2017
Minithumbup
Abdul Miah
Jenna McCann
By:
Apr 20,2017
1 people found
this helpful
Abdul and Jenna were brilliant. Jenna sent me properties in a timely mannner which were suitable, and really helped me when I found one we were really interested in. Abdul supported us through the offer process, he was extremely fair and efficient, and I really appreciate the support he gave me and my partner. I also appreciate the help from the staff member who showed us round - Thank you!...
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Comment on agent fees
Fair price of fees.
Was this helpful? Yes
Apr 19,2017
Minithumbup
Kris Elgar
Stephen Crane
By:
Apr 19,2017
1 people found
this helpful
I've always found that I either love or hate estate agents. Thankfully the gang at chase Buchanon in Isleworth fall into the latter category. Kris is a good guy. Courteous, professional with good interpersonal skills. The sale took ages but I always felt I was being dealt with well. I've even recommended them to a friend who has instructed them too. A refferal scheme might be a good idea guys!!!...
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Comment on agent fees
Average
Was this helpful? Yes
Apr 19,2017
Minithumbup
Ricky Bajwa
By:
Apr 19,2017
1 people found
this helpful
Just sold my house in Isleworth thanks to the help and support from Ricky at Chase. We had an amazing number of viewings with at least 3 providing offers so had a choice of buyers. Great service all the way through the process, many thanks for all you help...
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Comment on agent fees
Fees work ok and held there price from first valuation to putting on the market which was great
Was this helpful? Yes
Apr 18,2017
Minithumbup
Lianne Gregory
Arabella Skinner
By:
Apr 18,2017
0 people found
this helpful
Good, we wanted Tenants found as quickly as possible and Chase Buchanan obliged, after very importantly to us turning down a tenant who had potential to be difficult.The Agents displayed energy and enthusiasm, there was an impression of `buzz` and graft in the Office whenever we attended and a work ethic totally missing from one of your rivals which is why we changed....
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Comment on agent fees
Good, as above Chase Buchanan provided and delivered a service. We expected to pay whilst changing agents. The Inventory Fees are high but they were very thorough.
Was this helpful? Yes
Apr 18,2017
Minithumbup
Jade Ridgers
By:
Apr 18,2017
0 people found
this helpful
What an absolute pleasure it was once again to find a house through Chase Buchanan. Jade done so much for us in locating the right properties and knew exactly what we were looking for and found it for us....
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Comment on agent fees
AGents fees a little expensive however!
Was this helpful? Yes
By: Chase Buchanan
Apr 19, 2017
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Thanks Tracey for passing on your kind comments regarding Chase and Jade. We are so pleased to hear you are a returning client and would recommend us once more! If we can be of any assistance in the future, please do not hesitate to get in touch! ...
Apr 18,2017
Minithumbup
Jade Ridgers
By:
Apr 18,2017
0 people found
this helpful
Jade's enthusiasm and professionalism was very much appreciated in finding our new home, she's a great asset to Chase Buchanan, we were in great hands...
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Comment on agent fees
£400 is a lot but then renting is expensive
Was this helpful? Yes
Apr 16,2017
Minithumbup
Jenna McCann
Abdul Miah
By:
Apr 16,2017
1 people found
this helpful
Both Jenna and Abdul were very courteous, helpful and quick to reply to any queries both via the phone or email....
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Comment on agent fees
Fees are reasonable and all outlined in advance
Was this helpful? Yes
By: Chase Buchanan
Apr 18, 2017
View all comments (1)
Hi, Thank you for your feedback. We really appreciate you taking the time to write a review and look forward to assisting you again in the future. ...
Apr 16,2017
Minithumbup
Dawn Platt
Danny Hicks
By:
Apr 16,2017
1 people found
this helpful
Dawn Platt was absolutely fantastic from start to finish and truly went above and beyond throughout the entire process. She's highly competent, reliable, knowledgable and would always respond to all correspondence imminently. If it wasn't for her I wouldn't have got the property I purchased, I can't thank her enough. Her colleague Danny Hicks was equally as helpful, diligent and proficient at all times, consequently making them a fantastic team. I'm extremely happy with my purchase and will enjo...
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By: Chase Buchanan
Apr 18, 2017
View all comments (1)
Thank you so much for your feedback, Mr Callister! We are so grateful you took the time out to submit a review. ...
Apr 10,2017
Minithumbup
Jenna McCann
Abdul Miah
By:
Apr 10,2017
1 people found
this helpful
Very happy with the service from both Jenna and Abdul. I will use again to let properties in the future....
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Comment on agent fees
as requested
Was this helpful? Yes
Apr 10,2017
Minithumbup
Abdul Miah
Jenna McCann
By:
Apr 10,2017
1 people found
this helpful
I have been letting a 2 bed flat in Isleworth with Chase for a number of years after the tenancy of a very good tenant from a rival agency finished The lettings manager, Abdul Miah, managed to fnd even better tenants when the existing tenants service slipped through the loss of a key person. Unfortunately the new tenants lease has now ended however once again Abdul and his colleague Jenna have managed to let to seemingly good people through a single open day. Although I am not a full time prope...
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Comment on agent fees
Fee's are reasonable and proportionate
Was this helpful? Yes
Apr 07,2017
Minithumbup
Jade Ridgers
By:
Apr 07,2017
0 people found
this helpful
Working with the team, especially Jade has been great. Jade has a lot of knowledge about the area and was very helpful in finding us the right type of properties to view. A very professional but personable team!...
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Comment on agent fees
Agents fees were quite reasonable.
Was this helpful? Yes
By: Chase Buchanan
Apr 10, 2017
View all comments (1)
Thanks so much for your kind feedback regarding Jade and the team Laura. We are delighted to hear you are happy with the service you received with us. If we can be of any assistance in the future please do not hesitate to get in touch! ...
Apr 05,2017
Minithumbup
Jade Ridgers
By:
Apr 05,2017
0 people found
this helpful
Jade, has been fantastic from start to finish. So proactive and supportive. Ever the professional, helping move things along whilst keeping you up to speed with all the moving parts. I can not recommend her and Chase Buchanan enough....
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Comment on agent fees
Good, fair.
Was this helpful? Yes
By: Chase Buchanan
Apr 10, 2017
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Thanks so much for your kind feedback regarding Jade and your experience with Chase Buchanan Jackie. If we can be of any assistance in the future please do not hesitate to get in touch! ...
Mar 29,2017
Minithumbup
Chelsea Ryan
By:
Mar 29,2017
0 people found
this helpful
Chelsea was very proactive in helping us to find our perfect place to rent. She performed some great negotiating for us and got us a good deal very quickly. I highly recommend her and Chase Buchanan, all staff seemed very helpful....
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Comment on agent fees
Reasonable.
Was this helpful? Yes
Mar 28,2017
Minithumbup
Jade Ridgers
By:
Mar 28,2017
0 people found
this helpful
Very professional, friendly and polite. Everything taken care of in a timely fashion and kept updated at all times. Thanks....
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Was this helpful? Yes
By: Chase Buchanan
Apr 10, 2017
View all comments (1)
Thanks so much for your kind feedback regarding Jade and your experience with Chase Buchanan Shaun. We are delighted to hear you are happy with the service your received. If we can be of any assistance in the future, please do not hesitate to get in touch! ...
Mar 24,2017
Minithumbup
Jenna McCann
Abdul Miah
By:
Mar 24,2017
1 people found
this helpful
Absolutely great! We found both Jenna and Abdul to be very helpful and pleasant to deal with in securing our next rental property! We would definitely use them again....
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Was this helpful? Yes
Mar 24,2017
Minithumbup
Jade Ridgers
By:
Mar 24,2017
0 people found
this helpful
The team at this branch were very efficenct and supported us throughout finding our new home. They made it where easy to choose a home and also the staff were very friendly whilst helping us prepare for our move....
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Was this helpful? Yes
Mar 21,2017
Minithumbup
Arabella Skinner
By:
Mar 21,2017
0 people found
this helpful
Very professional service provided and has been on hand every step of the way to deal with any queries or questions that we had....
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Comment on agent fees
Agents fees are an added expense at a time when deposits and rent need to be paid. But credit checks need to be carried out and contracts drawn up and signed.
Was this helpful? Yes
Mar 21,2017
Minithumbup
Jenna McCann
Abdul Miah
By:
Mar 21,2017
1 people found
this helpful
I was really happy with both, Jenna as pur agent and Abdul with our documents. Very systematic and organised. Thank you for being approachable....
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Comment on agent fees
Good
Was this helpful? Yes
Mar 21,2017
Minithumbup
Jenna McCann
By:
Mar 21,2017
1 people found
this helpful
Jenna was superb, helpful and very professional. I thoroughly enjoyed communicating with her and meeting her. She was always available and ready to help or answer any queries I could possibly have....
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Comment on agent fees
Personally, I think the fees (I'm not sure if they are agent or agency fees) were quite high.
Was this helpful? Yes
Mar 17,2017
Minithumbup
Lianne Gregory
By:
Mar 17,2017
0 people found
this helpful
As always the team made the whole process quick and straight forward, with a tenant being found within the 1st week. The property was only empty for five days due to maintenance works. I would and have recommend Chase Buchanan to a number of people....
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Comment on agent fees
The fees are good for the level of service and success that is given.
Was this helpful? Yes
Mar 14,2017
Minithumbup
Aiden Lynch
Lorenc Denizi
By:
Mar 14,2017
0 people found
this helpful
Very pleased with the service that is provided by Chase lettings in Twickenham over the years. Again have just re-let property and as always the tenants have been well selected and vetted. I am always kept informed by Aiden and Lorenc. Very happy landlord....
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Comment on agent fees
Good
Was this helpful? Yes
Mar 14,2017
Minithumbup
Aiden Lynch
By:
Mar 14,2017
0 people found
this helpful
Chase Buchanan has provided us with a truly helpful and professional service and are always very friendly. We've had great support from both the Lettings office and the concierge team. New tenants have been found promptly and paperwork provided in a timely manner. We have recently switched our 2nd rental property from another Twickenham agent to Chase as the service and support we get is far superior. Thank you to the whole team!!...
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Comment on agent fees
Reasonable
Was this helpful? Yes
Mar 02,2017
Minithumbup
Jade Ridgers
By:
Mar 02,2017
0 people found
this helpful
We received excellent support from Jade during our property search. She identified a good range of apartments that met our criteria and quickly closed negotiations on the one we wanted....
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Comment on agent fees
No adverts comments.
Was this helpful? Yes
Mar 02,2017
Minithumbup
Jenna McCann
By:
Mar 02,2017
1 people found
this helpful
Well, it was my first viewing and from the first moment I felt relaxed and confident. All of these good things were coming from Jenna, a pleasant, cheerful person! She did a very good job, even if we were, maybe, a little cheeky asking for a second viewing, but she didn't lose her smile and patience. Even if, finally, we found something different ( to another letting agency) she still called us to ask if everything is going well and if we need her help. Highly recommended!!! Well done, Jenna! Γ°...
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Comment on agent fees
Market price, so nothing to worry about!
Was this helpful? Yes
Mar 02,2017
Minithumbup
Lucy Lenton
By:
Mar 02,2017
0 people found
this helpful
Great service. Efficient, friendly and very helpful. The follow up has also been very good and I am being kept updated regularly....
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Was this helpful? Yes

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Last updated at 10:42 AM 30/08/2016 by Fiona Oakley

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Last updated at 10:42 AM 30/08/2016 by Fiona Oakley

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Hampton Hill
101 High Street, Hampton Hill TW12 1NJ
(34)
Isleworth
7 Odeon Parade, 480 London Road, Isleworth TW7 4DE
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141-143 High Street, Hampton Hill TW12 1NJ
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Richmond
20 Red Lion Street, Richmond TW9 1RW
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St Margarets
124 St Margarets Road, St Margarets TW1 2AA
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Twickenham Lettings
122 Heath Road, Twickenham TW1 4BW
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Twickenham Sales
4 York Street, Twickenham TW1 3LD
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