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Since 1994 we have provided a first-class level of service within the Richmond borough. Our success in this competitive and contentious business has been widely recognised and has gained us a number o Read full description...Since 1994 we have provided a first-class level of service within the Richmond borough. Our success in this competitive and contentious business has been widely recognised and has gained us a number of industry awards.
We are members of all the main regulatory bodies and we constantly monitor customer/client feedback to look for possible improvements. Our staff are highly-trained in all aspects of their role and have an ongoing desire to exceed expectations. Our professionalism and transparency is appreciated and consequently a vast amount of our business comes by way of recommendation.
Dec 15,2017
Minithumbup
Lucy Lenton
By: 'Hannah'
Dec 15,2017
0 people found
this helpful
Lucy was amazing, I would definitely recommend her! She didn't push us into anything we weren't sure on, she was honest and was so lovely during the whole process. If I had any questions, Lucy would get back to me straight away and explain everything in detail. Thank you Lucy....
read full review
Comment on agent fees
A tiny bit higher than other agencies, but worth it.
Was this helpful? Yes
By: Chase Buchanan
Dec 15, 2017
View all comments (1)
Hi Hannah Thank you so much for your kind review and feedback. We are delighted to hear of your positive experience with Chase Buchanan. Please do not hesitate to get in touch in the future, you know where we are! Merry Christmas!! ...
Dec 08,2017
Minithumbup
Lucy Lenton
By: 'Charlotte'
Dec 08,2017
0 people found
this helpful
Overall an efficient service and less scary and stressful than I anticipated. Lucy is calm and helpful and drawing up the contracts was efficient and speedy. Glad to be in my new home before Christmas. Thank you for all your help....
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Comment on agent fees
Agents fees are standard with all estate agents.
Was this helpful? Yes
By: Chase Buchanan
Dec 12, 2017
View all comments (1)
Hi Charlotte Thank you so much for your kind feedback, we are delighted to hear you are in your new home in time for Christmas! Enjoy the holidays and do not hesitate to get in touch in the future, you know where we are! ...
Nov 27,2017
Minithumbup
Chelsea Ryan
By: 'Jay'
Nov 27,2017
0 people found
this helpful
Chelsea helped us find a rental property and ensured excellent communications between us and the landlord while we were in negotiation. We found Chelsea to be helpful and professional, she was aware of our requirements and never pushed us into settling for something inferior. After we agreed on a property, she helped co-ordinate the paperwork ensuring the process was smooth. We wouldn't hesitate to approach Chase Buchanan again when it comes time to move....
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Comment on agent fees
The fees should be paid by the landlord since it's their own property. Same as employment agents where the recruiter pays, not the employee.
Was this helpful? Yes
By: Chase Buchanan
Nov 28, 2017
View all comments (1)
Hi Jay, Thank you very much for your kind review, we are delighted that you found Chelsea so helpful and that she made your move an easier process. We do hope you enjoy your new home and that we can help you again in the future. All the best, Chase Buchanan ...
Nov 20,2017
Minithumbup
By: 'Lina'
Nov 20,2017
0 people found
this helpful
Excellent experts, responsible, competent approach to business, you can feel the professionalism and knowledge of the business. They followed and participated in all aspects from choosing an apartment to concluding a deal, constantly monitoring the whole process and always available to help....
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Was this helpful? Yes
By: Chase Buchanan
Nov 21, 2017
View all comments (1)
Hi Lina, Thank you for taking the time to leave such a kind review. We are so happy to hear that you felt that you had helpful and professional advice throughout your renting process. Should you need our help again please do not hesitate to contact us! ...
Nov 17,2017
Minithumbdown
Lucy Lenton
By: 'Andrea'
Nov 17,2017
0 people found
this helpful
Terrible experience. Have just done an inventory of a flat and moving in today. The state of the property is disgraceful, what was supposed to professionally cleaned has been barely touched - mould everywhere, spider webs, human hair in the cupboards, food on the floor, dirt in the corners. Ceiling in the. Atheism is coming down and bathtub is covered in black mould. The inventory agent said this is a normal standard and it can't be done better! I have just sprayed a little bleach on the ba...
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Comment on agent fees
Higher fees than other agents.
Was this helpful? Yes
By: Chase Buchanan
Nov 28, 2017
View all comments (1)
Dear Andrea Thank you for your time on the phone. Once again, I sincerely apologise for the initial inconvenience. I believe we have now dealt with your concerns in full. As ever, although we don't manage the property you have moved into ourselves, we are here to try and help with anything we can. Please let me know if there are any further difficulties. Kind regards, Aiden. ...
Nov 16,2017
Minithumbup
Michelle
By: 'Michelle'
Nov 16,2017
0 people found
this helpful
Liane and Breda are a pleasure to deal with. They are proffesional and efficient and I value their honest opinion regarding prospective tenants. We live in Sydney and we have received amazing service and peace of mind from Chase Buchanan over the last 2 years....
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Was this helpful? Yes
Nov 14,2017
Minithumbup
Jenna McCann
Abdul Miah
By: 'Tom Tennant'
Nov 14,2017
0 people found
this helpful
Chase Buchanan were able to quickly find us a tenant. They also dealt with sorting gas safety certificate, cleaning, inventory and tenant check in...
read full review
Was this helpful? Yes
By: Chase Buchanan
Nov 17, 2017
View all comments (1)
Hi Tom. Thank you for taking the time to write a review. It's fantastic to know that we quickly found you a tenant and that we also helped organise cleaning, gas safety etc. Should you need anything throughout the tenancy please do no hesitate to contact us. ...
Nov 13,2017
Minithumbup
Abdul Miah
Sarita
By: 'Raluca'
Nov 13,2017
0 people found
this helpful
Great service , helpfull and outgoing. Our agent Abdul managed all aspects to get us the house! And everything was very quick!...
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Comment on agent fees
Very friendly and I would gladly recommend
Was this helpful? Yes
By: Chase Buchanan
Nov 17, 2017
View all comments (1)
Hi Raluca. We're so happy to hear that Abdul went above and beyond to secure your perfect rental and that the process was quick for you. Thank you for your feedback and we wish you every happiness in your new home! ...
Nov 13,2017
Minithumbup
Abdul Miah
Sarita
By: 'Flavius'
Nov 13,2017
0 people found
this helpful
Most estate agents leave people wondering what they got for the fees that they have paid. Not so the Chase Buchanan. From start to finish, professional, efficient, honest and straight talking. They tell you what should be done, tell you when and how it will be done, and deliver. Thank you Abdul and Sarita...
read full review
Comment on agent fees
Very friendly, out going and helpfull
Was this helpful? Yes
By: Chase Buchanan
Nov 17, 2017
View all comments (1)
Hi Flavius. It's great to hear that Abdul and Sarita offered an honest helping hand throughout the rental process (as we knew they would!). Thank you for your glowing review and should you need our help in the future please do not hesitate to get in touch. ...
Nov 13,2017
Minithumbup
Kris Elgar
By: 'Oakley62'
Nov 13,2017
0 people found
this helpful
Brilliant service! Kris was on the ball every step of the way, not only did he sell the flat really quickly, but he helpes us through the entire process in a really friendly and professional manner. I would definitely recommend to any friends in the area!...
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Comment on agent fees
Competitive
Was this helpful? Yes
By: Chase Buchanan
Nov 17, 2017
View all comments (1)
Thank you so much for your kind feedback. Its great to hear that we sold your property quickly and that you felt supported by Kris every step of the way. Should you need our help again please do not hesitate to get in touch! ...
Nov 12,2017
Minithumbdown
Jenna McCann
Abdul Miah
By: 'Anaïs and Vincent'
Nov 12,2017
0 people found
this helpful
Jenna and Abdul were available and could answer to all our questions (and we had a few as newly arrived in UK). They explained very clearly all the different steps so we had no bad surprises!...
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Was this helpful? Yes
By: Chase Buchanan
Nov 17, 2017
View all comments (1)
Dear Anais and Vincent. Thank you for leaving a lovely review. We're so happy that Jenna and Abdul helped you quickly find a property in the UK and guided you through the process, we wish you every happiness in your new home! ...
Nov 10,2017
Minithumbup
Chelsea Ryan
By: 'Richard'
Nov 10,2017
0 people found
this helpful
Chelsea has been excellent during the process from gaining access to view properties to communicating with both landlord and reference checking agencies to achieve a good outcome. She work efficiently and effectively on our behalf so that we could secure the property we wanted and a timely manner. She presents herself professionally, is courteous and has positive energy and enthusiasm in what she does....
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Comment on agent fees
Good
Was this helpful? Yes
By: Chase Buchanan
Nov 10, 2017
View all comments (1)
Thank you Richard for your kind words, it's great to hear such positive feedback for Chelsea. We hope you enjoy your new home and you know where we are if you need us again. ...
Nov 08,2017
Minithumbup
Chelsea Ryan
By: 'Garret'
Nov 08,2017
0 people found
this helpful
Chelsea was friendly and great from the point of first contact. I didn't feel pressured to make a decision. She explained the process very simply and was a joy to work with...
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Was this helpful? Yes
By: Chase Buchanan
Nov 08, 2017
View all comments (1)
Hi Garret, Thanks for your lovely comments regarding Chelsea, we're pleased to hear you found her so helpful and friendly and hope you enjoy your new home. Regards, Chase Buchanan ...
Nov 08,2017
Minithumbup
Elliott Finn
By: 'Gabriela'
Nov 08,2017
0 people found
this helpful
Elliot came across very friendly and got in touch with the landlord very quick to get us lower rent which made us deciding for the property he has in offer....
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Comment on agent fees
Competitive to other agencies however we had a little misunderstanding with if it's £200 per person or in total but I guess its company regulations not agent him self.
Was this helpful? Yes
By: Chase Buchanan
Nov 09, 2017
View all comments (1)
Hi Gabriela, Great to hear you were happy with the service from Elliott and we hope you enjoy your new home. Regards, Chase Buchanan ...
Nov 07,2017
Minithumbdown
Elliott Finn
By: 'Angry'
Nov 07,2017
0 people found
this helpful
Booked a very first viewing with Elliot Finn of Chase Buchanan Heath Road Twickenham Let's for 6.30pm which was changed to 4pm by agent. We were assured that we were the first to view, and that it would be first come first serve, to secure flat! The agents access keys did not work in lock, we waited for agent to return to office to collect right keys, but these also did not work, the agent rearranged viewing1 hour later, and as we were patiently waiting outside for agent to let us into the ...
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Comment on agent fees
N/A
Was this helpful? Yes
By: Bradley Reece - Managing Director
Nov 10, 2017
View all comments (1)
Dear Mr Tutssel, I am sorry to hear of the issues you have recently experienced. As a company we always strive to give the best customer service as possible, I have tried to get in touch with you directly and would like the opportunity to discuss this matter further with you. Please contact me at b.reece@chasebuchanan.london or 020 8744 2434. ...
Nov 01,2017
Minithumbup
Abdul Miah
By: 'Bethany'
Nov 01,2017
0 people found
this helpful
I couldn't be happier with the service I have experienced from this branch, this is my first place living away from parents and the staff were all more than happy to answer all of my questions, and there were a lot!! All so patient and polite, thankyou....
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Was this helpful? Yes
By: Chase Buchanan
Nov 01, 2017
View all comments (1)
Hi Bethany, Thank you for your review. We hope you settle into your first place nicely and we're glad we could ease the process for you! Should you need anything please do not hesitate to call. ...
Oct 26,2017
Minithumbup
By: 'Deon'
Oct 26,2017
0 people found
this helpful
Sophie has been brilliant throughout the process - the selling of a property is an extremely taxing period and had it might been for Sophie, I might have lost my patience and the belief that the sale would actually materialise. She is definitely an asset to the company and I am grateful that she was the "go-to" person....
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Was this helpful? Yes
Oct 23,2017
Minithumbup
By: 'Hayley & Charlie'
Oct 23,2017
0 people found
this helpful
Sophie has been amazing at communicating throughout our sale process. It has been an emotional journey for us and we have appreciated her calm words of encouragement! Her close relationship with both us and our buyers has been instrumental in getting our sale over the line. Thank you for your help and patience!...
read full review
Comment on agent fees
The fees were very fair and we feel they really earnt their commission on this one!
Was this helpful? Yes
By: Chase Buchanan
Oct 23, 2017
View all comments (1)
Dear Hayley and Charlie, Thank you, we are delighted to hear your kind feedback on Sophie and your experience with Chase Buchanan. If we can assist you in anyway in the future, please do not hesitate to get in touch. You know where we are! Wishing you many years of happiness in your new home. ...
Oct 09,2017
Minithumbdown
Abdul Miah
Jenna McCann
By: 'Jorge Gomez'
Oct 09,2017
0 people found
this helpful
Tenancy contract signed for a property not having the legal permits from the Council. Indeed, the landlord was building a conservatory / house extension without the legal permits from the Council. Chase Buchanan branch did not check this and we signed a tenancy contract for the property only knowing there was a problem 2 weeks before moving in and 4 weeks before my wife delivery date for our baby. When we were called by the agent to inform us about the issue, she never proposed any alternative s...
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Comment on agent fees
This agent does not deserve any fee as the property marketed by Chase Buchanan did not have the right permits from the Council and Chase Buchanan was not even aware of the situation. To me surprise the property was still been advertised on the branch windows the day after the incident... !!!
Was this helpful? Yes
By: Chase Buchanan
Oct 13, 2017
View all comments (3)
Dear Mr Gomez Once again, I fully understand that you were inconvenienced by this situation. My initial response was not intended to inflame that, more to clarify a few claims. In answer to your question, as to whether or not it's an Agent's duty to check all permits relating to building work, it is the Landlord's responsibility, ultimately. That said, as building works were in progress, it would only be signed off by Building Control once fully completed. Extensions are often carried o ...
Sep 20,2017
Minithumbup
Jenna McCann
By: 'Nav'
Sep 20,2017
0 people found
this helpful
Jenna was extremely good from the start till finish . I highly recommend the chase buchanan Isleworth . They are one of the best in the U.K we looked at a property to rent , got a call from Adbul Miah , viewing booked and Jenna took over from there . Jenna was really good and answered all questions appropriately . I am really delighted to choose the CB isle worth and will use them in future also....
read full review
Comment on agent fees
reasonable
Was this helpful? Yes
By: Chase Buchanan
Sep 27, 2017
View all comments (1)
Hi, What a lovely review! We really appreciate your feedback and are glad you chose to rent through us, we agree that Jenna and Abdul are a dream team! We wish you every happiness in your new home. ...
Sep 14,2017
Minithumbdown
danielle fogarty
By: 'Bea'
Sep 14,2017
0 people found
this helpful
Absolutely shocking as property managers. We had endless issues with our property from damp, peeling wall paper, broken fixtures and no white goods. It took forever for them to respond to an email and over 3 years to get any of the maintenance done. They work only on behalf of their landlord and couldn't give a monkeys about the tenant. Worst Lettings agent I have ever felt with....
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Comment on agent fees
In line with others in the area
Was this helpful? Yes
By: Chase Buchanan
Sep 15, 2017
View all comments (1)
We are sorry to hear of the issues you have experienced with your rental property. As a company we always strive to give the best customer service as possible, we would like the opportunity to discuss this matter further with you. Please contact us directly at concierge@chasebuchanan.london or 0208 941 8343. ...
Sep 07,2017
Minithumbup
Jenna McCann
Abdul Miah
By: 'Vijayakumar A R'
Sep 07,2017
0 people found
this helpful
Jenna and Abdul are very kind and helpful to secure the property. This is the second time I went with Chase for the quality of service. Will recommend to my friends as well. Thanks for your kind support Jenna and Abdul. Much appreciated....
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Comment on agent fees
Reasonable Agent's Fees
Was this helpful? Yes
By: Chase Buchanan
Sep 27, 2017
View all comments (1)
Hi, Thank you for your review. It is fantastic to know that you have used us not once but twice and found that Jenna and Abdul were not only successful in finding you a property but offered support throughout. We hope to help you again and thank you for spreading the word! ...
Sep 01,2017
Minithumbup
Abdul Miah
Jenna McCann
By: 'Anna'
Sep 01,2017
0 people found
this helpful
Abdul and Jenna have been absolutely amazing helping me to find a flat. Abdul was great at suggesting different places I might like, as well as checking in with me throughout the process. They have been supportive and helpful and understood how stressful moving house can be. Their positivity throughout has been fantastic. I really appreciate all their help and would, without a doubt, recommend them to others....
read full review
Comment on agent fees
There are agent's fees, as with any other estate agent, but I feel it really is good value for money considering how good the estate agents are.
Was this helpful? Yes
By: Chase Buchanan
Sep 04, 2017
View all comments (1)
Hi Anna. What excellent feedback! It's great to hear that Abdul and Jenna made the process as smooth as can be for you and that their positivity shone through. We wish you every happiness in your new home. ...
Aug 31,2017
Minithumbup
Jenna McCann
Abdul Miah
By: 'Joanna'
Aug 31,2017
0 people found
this helpful
Both Jenna and Abdul have been so professional in finding me a suitable Tennant. Highly recommend this agent. Streets ahead of other agents in the area....
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Was this helpful? Yes
By: Chase Buchanan
Sep 01, 2017
View all comments (1)
Hi Joanna, Thank you for your lovely review. So pleased that we successfully found a tenant for you. Should you need any further assistance please do not hesitate to contact us. ...
Aug 23,2017
Minithumbup
Jenna McCann
By: 'Joe G'
Aug 23,2017
0 people found
this helpful
Friendly, ORGANISED and caring. Puts you at ease from the very start, and very understanding of how stressful moving is! Thank you Jenna...
read full review
Comment on agent fees
Tad high, but professional from Jenna's end.
Was this helpful? Yes
By: Chase Buchanan
Aug 25, 2017
View all comments (1)
Hi Joe, thank you for your review. It is great to hear that Jenna's professionalism shines through and that she put you at ease throughout the process. We hope you enjoy your new home, should you need anything please do not hesitate to contact us! ...
Aug 18,2017
Minithumbdown
Chelsea Ryan
By: 'Ed Fisher'
Aug 18,2017
0 people found
this helpful
Chelsea is one of the best estate agents I have had the pleasure of working with. Responsive, friendly and organised she is an asset to Chase Buchanan....
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Was this helpful? Yes
By: Chase Buchanan
Aug 18, 2017
View all comments (1)
Dear Ed, Thank you very much for your lovely comments regarding Chelsea. We are very proud of our staff and this confirms why. ...
Aug 17,2017
Minithumbup
Chelsea Ryan
By: 'Shelley Ploos'
Aug 17,2017
0 people found
this helpful
Chelsea was extremely helpful in finding us an apartment to rent. She even went so far as to show us a video tour of the apartment, as we were not able to attend the viewing....
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Was this helpful? Yes
By: Chase Buchanan
Aug 18, 2017
View all comments (1)
Hi Shelley, Many thanks for your comments and we are very pleased to hear how Chelsea helped you find your new home - hope you are enjoying living there. ...
Aug 01,2017
Minithumbdown
By: 'Authenticated Reviewer'
Aug 01,2017
2 people found
this helpful
Terrible service - errors, lack of communication, stress, expensive fees, no compensation offered. Don't believe the reviews - they are most likely inflated / false. I would not recommend this letting agent to anyone....
read full review
Comment on agent fees
Charged £400 for a credit check and compiling the tenancy agreement - wow! That should cost about £50 tops! Can't wait for the law to change making it illegal to charge such extortionate fees to tenants.
Was this helpful? Yes
By: Chase Buchanan
Aug 01, 2017
View all comments (1)
Dear Customer, Thank you for your review. I apologise if you felt let down by Chase Buchanan lettings department. I understand this is being dealt with accordingly. If there is anything further I can do, please feel free to contact me on: l.gregory@chasebuchanan.london Yours sincerely, Lianne Gregory Lettings Manager ...
Jul 08,2017
Minithumbup
Jenna McCann
Abdul Miah
By: 'George'
Jul 08,2017
0 people found
this helpful
This is the second time I have used Chase Buchanan to rent my property. Abdul and Jenna dealt with the rental in an efficient manner and were able to find new tenants as soon as the previous tenants left due to Jenna ensuring there were a continuous flow of viewings. Throughout the process I was regularly kept informed of progress by Jenna and it was helpful to get feedback from the viewings. If you are a Landlord in Isleworth I highly recommend Chase Buchanan, they are realistic in terms of r...
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Comment on agent fees
Fees are comparable with other large Agencies
Was this helpful? Yes
By: Chase Buchanan
Aug 16, 2017
View all comments (1)
Thank you so much for your review and continued business George. It is great to hear that you felt fully informed throughout the whole letting process and that you would recommend us as an Agent. Should you need anything in the meantime please do not hesitate to contact us! ...
Jul 04,2017
Minithumbup
By: 'Derya & Oguz'
Jul 04,2017
0 people found
this helpful
We have just relocated to UK and renting a suitable property within 5 days was our first priority. Thanks to Lorenc, he showed this very nice flat, which is quite suitable for our family. He took us to property with his own car, sorted many problems that we've faced with, answered all our questions within a very polite way. We really felt to have a first class service from Chase Buchanan. We would like to thank to him once more for all his supports and effords. Hope to work again....
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Was this helpful? Yes
By: Chase Buchanan
Jul 06, 2017
View all comments (1)
Hi Derya & Oguz, Thanks for your kind comments about Lorenc, we are very pleased to hear that you found him so helpful and polite and hope you enjoy your new home. ...

NAEA ARLA


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Last updated at 10:42 AM 30/08/2016 by Fiona Oakley

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Last updated at 10:42 AM 30/08/2016 by Fiona Oakley

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20 Red Lion Street, Richmond TW9 1RW
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124 St Margarets Road, St Margarets TW1 2AA
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