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Since 1994 we have provided a first-class level of service within the Richmond borough. Our success in this competitive and contentious business has been widely recognised and has gained us a number o Read full description...Since 1994 we have provided a first-class level of service within the Richmond borough. Our success in this competitive and contentious business has been widely recognised and has gained us a number of industry awards.
We are members of all the main regulatory bodies and we constantly monitor customer/client feedback to look for possible improvements. Our staff are highly-trained in all aspects of their role and have an ongoing desire to exceed expectations. Our professionalism and transparency is appreciated and consequently a vast amount of our business comes by way of recommendation.
Sep 28,2016
Minithumbup
By:
Sep 28,2016
0 people found
this helpful
This was the first time we were renting a flat long term, and found a lovely little one in Twickenham thanks to Chase Buchanan. All in all was pleased with the service, a few hiccups (the main one being when we received a call saying we could not rent and no longer had the flat, but after a call back and a few chats this was soon sorted) but nothing that couldn't be worked through. Replies to emails and phone calls came quickly. Now we are in the flat and the concierge service is also prompt and...
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Comment on agent fees
A bit expensive, but so is everywhere else nowadays.
Was this helpful? Yes
Sep 28,2016
Minithumbup
By:
Sep 28,2016
0 people found
this helpful
We honestly can't rate Chase Buchanan highly enough. We set up several viewings over three days and as soon as we met with the CB agent, Lorenc, on the first day, we cancelled our other viewings. He had really taken into account exactly what we were looking for and didn't push the hard sell on anything outside of our budget. The office always responds quickly and we have now met the landlord they represent, and he is lovely too!...
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Comment on agent fees
We did find the fees a bit steep as they don't exist at all in Dublin, but it seems they're about normal for London.
Was this helpful? Yes
Sep 27,2016
Minithumbup
By:
Sep 27,2016
0 people found
this helpful
Aiden and his team did what he promised they would do. The market was proving challenging in terms of finding a good tenant, quickly at the right rent. We were kept informed of viewings and feedback and a tenancy was negotiated in the timescale I required. Aiden has been there for us throughout the tenancy and is always keen and well equipped to help with problems arising that we need to deal with from our home outside the UK....
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Comment on agent fees
The fees are fair.
Was this helpful? Yes
Sep 24,2016
Minithumbup
By:
Sep 24,2016
0 people found
this helpful
Despite the market being slow, Abdul and Kerry persevered and successfully secured a tenancy agreement. As always a very professional service given by a competent team. Regular updates from them were gratefully received....
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Sep 22,2016
Minithumbup
By:
Sep 22,2016
0 people found
this helpful
Was so happy with her assistance in finding my husband and I our perfect property for what we was looking for .would advice any body looking for a professional service to seek assistance through your establishment ,many thanks....
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Comment on agent fees
Satisfied
Was this helpful? Yes
Sep 19,2016
Minithumbup
By:
Sep 19,2016
0 people found
this helpful
I met Mr. Abdul Miah in his office one year ago when I needed a Tenant for my property. He was extremely thorough in explaining every detail and I had no hesitation in accepting the Terms and conditions he offered. Throughout the year he has been very helpful in giving professional advise when needed. I have no doubt that I will most certainly approach him for future Tenants and recommend him to prospective Lanlords ....
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Comment on agent fees
The Agent's fee was very reasonable.
Was this helpful? Yes
Sep 15,2016
Minithumbup
By:
Sep 15,2016
0 people found
this helpful
I had the pleasure of working with Lianne and Arabella at Chase Buchanan. From start to finish they were very responsive, kind, and consistently professional. I look forward to the opportunity to work with them and the Team again. Thank you for your efforts....
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Comment on agent fees
Very Reasonable
Was this helpful? Yes
Sep 15,2016
Minithumbup
By:
Sep 15,2016
0 people found
this helpful
Kris was excellent from start to finish, always on hand, gave great advice, and I never felt pressure from him to do anything I didn't ever want to do. I am doing the equivalent to what he does here in the US, so totally understand the nature of the job, and Kris handled everything very well even during the some very challenging situations we encountered during the sale process. Top man...
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Comment on agent fees
Good
Was this helpful? Yes
Sep 14,2016
Minithumbup
By:
Sep 14,2016
0 people found
this helpful
An absolutely excellent level of service from initial contact all the way through to concierge/ check in and follow up calls. Abdul, Kerry and the staff in concierge were polite, informed and remarkably helpful throughout. No hesitation in going back to them for help or future Lettings. Stars!...
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Comment on agent fees
In line with competition.
Was this helpful? Yes
Sep 14,2016
Minithumbup
By:
Sep 14,2016
0 people found
this helpful
Before I had a viewing with Chase Buchanan, I had a few other viewings and almost all turned out to be quite bad (either the agencies seemed suspicious or the appartments were much worse than advertised). I had only three days total in London to find my new appartment and at the end of the second day, it felt a bit hopeless. Then the appartment Chase Buchanan presented to me saved me. It was high quality, close to my new job and they were able to arrange everything within just a few days and I c...
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Comment on agent fees
Fees were low, very reasonable.
Was this helpful? Yes
Sep 08,2016
Minithumbup
By:
Sep 08,2016
0 people found
this helpful
Professional, punctual, user friendly and flexible through out the process. As a distressed case due to the failings of another agent Abdul and his team quickly let the flat and dealt with the eviction day of the previous tenant seamlessly. Enormously appreciated....
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Comment on agent fees
Competitive and fair
Was this helpful? Yes
Sep 08,2016
Minithumbup
By:
Sep 08,2016
0 people found
this helpful
We dealt with Abdul and Kerry who were just brilliant. They were entirely professional and went the extra mile to ensure we were happy. They are not just professional but really nice people too who are easy to deal with, makes such a difference. If ever there was a glitch it was sorted out rapidly and efficiently...
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Comment on agent fees
Ok. No issues
Was this helpful? Yes
Sep 02,2016
Minithumbup
By:
Sep 02,2016
1 people found
this helpful
I rented a flat last August in Isleworth dealing with Kerry. She was excellent in every aspect of her job. She made the setting up if the lease a very painless operation. When it came to me departing from the flat she made the departure a very simple and painless operation also. I can safely say she is an asset to Chase Buchanan by the way she does her job. During both the setting up of the lease and my departure I also dealt with Abul and he was also very helpful and easy to deal with....
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Comment on agent fees
The fees were less than quoted by other agents and they were made very clear from the very start.
Was this helpful? Yes
Sep 02,2016
Minithumbup
By:
Sep 02,2016
1 people found
this helpful
Professional and friendly went out of their way to help us right up to when we moved in. Professionalism 2nd to none Thank you...
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Comment on agent fees
Good
Was this helpful? Yes
Sep 02,2016
Minithumbup
By:
Sep 02,2016
0 people found
this helpful
I have been very happy with the marketing and sales service offered by CB. The staff have been unfailingly professional, helpful and efficient, and I have been kept informed at every step of the way. A last minute hitch was skillfully negotiated, and the outcome has been most satisfactory. I would certainly recommend them!...
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Comment on agent fees
Broadly comparable with high street agents.
Was this helpful? Yes
Aug 31,2016
Minithumbup
By:
Aug 31,2016
0 people found
this helpful
I've dealt with Abdul over the last 3 years and I cannot fault the service that he has provided me in that time. My flat has always been let promptly and efficiently, and despite the fact that I have not signed up to the full Management Service, Abdul has always made it clear that he is ready and willing to help with anything as required. Most recently, I had some unexpected problems with my tenants, who wanted to terminate their contract early, and who had caused extensive interior damage to m...
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Comment on agent fees
I think the 7% fee rate that I agreed with Abdul is fair. n.b. I paid 10% the first year, and have paid 7% thereafter.
Was this helpful? Yes
Aug 29,2016
Minithumbup
By:
Aug 29,2016
0 people found
this helpful
Very professional and diligent. Always get the job done. Always careful to select the right tenants for the right property...
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Aug 29,2016
Minithumbup
By:
Aug 29,2016
0 people found
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Excellent service from beginning to end. Kris kept us well informed. Reliable and friendly. Would definitely do business with him again...
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Aug 27,2016
Minithumbup
By:
Aug 27,2016
0 people found
this helpful
Having dealt with a number of agents in the past, I found Abdul to be helpful and knowledgeable about the area and process, which most agents lack. I was kept informed throughout, and we had a swift move in and checkout in the timescales we required due to purchasing a new home. Thank you Abdul...
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Comment on agent fees
Average
Was this helpful? Yes
Aug 26,2016
Minithumbdown
By:
Aug 26,2016
0 people found
this helpful
Kerry and the team at Chase Buchanan have been very kind and helpful. Professional service. Thank you for your help....
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Aug 24,2016
Minithumbup
By:
Aug 24,2016
0 people found
this helpful
We bought our family home through Ricky at Chase Buchanan in Isleworth and cannot thank him enough for the outstanding service he gave us. From start to finish Ricky went that extra mile to find our ideal home and the house he sold us was one that we had our eye on for years but had never come to the market. Ricky explained that he would write to the owners and express interest in buying on our behalf. Surprisingly they responded and decided that they were interested in a move, and before we kn...
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Was this helpful? Yes
Aug 24,2016
Minithumbup
By:
Aug 24,2016
0 people found
this helpful
Sophie was great to work with. She was responsive, patient and skillful at balancing the needs of both buyer and seller. We would definitely work with her again....
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Was this helpful? Yes
Aug 23,2016
Minithumbdown
By:
Aug 23,2016
0 people found
this helpful
I got in touch with Ricky as a first-time buyer with very specific requirements. He was extremely helpful and able to identify suitable properties in his area as well as widen my search. Every property I was presented with was always relevant and of interest. Most importantly, the advice and help I got as a first-time buyer from Ricky was invaluable, making the entire process more enjoyable....
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Aug 22,2016
Minithumbup
By:
Aug 22,2016
0 people found
this helpful
We bought our first flat using Chase Buchanan earlier this year, and could not be happier with the service Ricky Bajwa gave us. The nature of the leasehold agreement and the fact the seller was based in the US meant the purchase had quirks and the seller's responsiveness to some of our solicitor's enquiries was a challenge, however Ricky was one person in the process we could completely rely on, and was integral later in the process to getting us across the completion line, due to his hard wor...
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Was this helpful? Yes
Aug 22,2016
Minithumbup
By:
Aug 22,2016
0 people found
this helpful
Ricky worked very diligently to find a suitable buyer for our property. We had the most viewers from Chase Buchanan and throughout the long process we were given good advice by Ricky and Stephen. Even though the sale took some time to materialise we have to thank Ricky for eventually succeeding in finding the right buyer....
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Comment on agent fees
Agent's fee was reasonable.
Was this helpful? Yes
Aug 22,2016
Minithumbup
By:
Aug 22,2016
0 people found
this helpful
Abdul is a pleasure to deal with. Organised and efficient - excellent communications with the office in Isleworth. He got me an offer on my house that exceeded my expectations - thank you for all your hard work!...
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Was this helpful? Yes
Aug 19,2016
Minithumbup
By:
Aug 19,2016
0 people found
this helpful
Decided to sell my property via Chase Buchanan. Ricky decided that an open day would be the best way to market our property,At first we found this strange but his reasoning behind this was for our benefit , he explained that as we had a baby and a toddler. it would be best to hold an open day and for us to all go out as a family and let him try to market the flat to possible vendors, rather than have multiple viewings during the week. This worked, a number of people turned up for the open day an...
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Comment on agent fees
reasonable fees - compared to market rates
Was this helpful? Yes
Aug 19,2016
Minithumbup
By:
Aug 19,2016
0 people found
this helpful
Sophie was dedicated from the start to the end of our selling process. She seemed hungry for the sale and chased everything up. Hard to fault her. True professional....
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Comment on agent fees
Good
Was this helpful? Yes
Aug 19,2016
Minithumbup
By:
Aug 19,2016
0 people found
this helpful
Sophie has been brilliant throughout the entire process of purchasing the property. She was always more than happy to accommodate our last minute requests to visit the house as often as we required. Thanks to her the whole thing wasn't as much of an ordeal as I had thought earlier....
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Was this helpful? Yes
Aug 19,2016
Minithumbup
By:
Aug 19,2016
0 people found
this helpful
As a first time landlord, I have just let my property via Chase Buchanan. The company sourced really good, targeted viewers, and so we had strong interest and then snagged what look to be highly suitable tenants (who made an offer at the rental asking price) within a short period of time. My point of contact, Abdul Miah, understood my property, the type of Let I needed, and addressed all my concerns very effectively and on a regular basis. So far, I can say that the company offers excellent cust...
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Comment on agent fees
Good. Medium range rate. While CB does not offer the cheapest deal, nor the most cost-effective over time, if the service continues to be as good as it has been to date, then it will be worth it.
Was this helpful? Yes

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Review statistics

From Landlords From Tenants From Vendors From Buyers Other
25 2 32 9 33 1 18 2 3 3

Job vacancies

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Agent Fees

No fees set.
Last updated at 10:42 AM 30/08/2016 by Fiona Oakley

Complaints Procedure

No procedure set.
Last updated at 10:42 AM 30/08/2016 by Fiona Oakley

Awards won by Chase Buchanan

Individual Branch Awards

Hampton Hill, TW12 1NJ

Twickenham, TW1 3LD

Firm rankings



Hampton Hill
101 High Street, Hampton Hill TW12 1NJ
(27)
Isleworth
7 Odeon Parade, 480 London Road, Isleworth TW7 4DE
(32)
Residential Concierge
141-143 High Street, Hampton Hill TW12 1NJ
(14)
show all branches (7)
Richmond
20 Red Lion Street, Richmond TW9 1RW
(0)
St Margarets
124 St Margarets Road, St Margarets TW1 2AA
(12)
Twickenham Lettings
122 Heath Road, Twickenham TW1 4BW
(9)
Twickenham Sales
4 York Street, Twickenham TW1 3LD
(27)

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