Charters Estate Agents
4.4/5, 126 reviews
87% recommended
83% sales valuation accuracy
91% sales fee satisfaction
88% lettings valuation accuracy
84% lettings fee satisfaction

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Latest Reviews

 View all Reviews 126
13th Dec 2023
reviewed by 'Quaresma'
“Avoid these people, me and my family have been on a property for 3 month now. They will not attend any ......”
3rd Apr 2023
reviewed by 'Charles'
“Unprofessional Estate agents and elite time wasters. Tried to increase the rental price and engage in a bidding war then ......”
5th Jan 2023
reviewed by 'Dominic'
“(Please note that the below relates to a tenancy taken out with St Mooores Lettings, which Charters Estate Agents bought ......”
16th Nov 2022
reviewed by 'Mandy'
“Excellent staff especially Fred and Johnny who have showed us properties. Staff helpful friendly and listen to our needs. They ......”
28th Jul 2022
reviewed by 'Lynne'
“We loved working with Sarah and the team from the outset. We selected Charters based on reviews and local word ......”
2nd Feb 2022
reviewed by 'LYH'
“Need to be carefulWe live away from the property, so asked to find a tenant as well as manage it. ......”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 83% 91% £53,500 £2,650,000
Lettings 88% 84% £720 £1,750
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
15 1 8 5 52 5 29 1 5 5
Opening Hours
  • Monday: 08:30 - 18:00
  • Tuesday: 08:30 - 18:00
  • Wednesday: 08:30 - 18:00
  • Thursday: 08:30 - 18:00
  • Friday: 08:30 - 18:00
  • Saturday: 09:00 - 00:00
  • Sunday: 11:00 - 15:00
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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Rankings
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Estate agents
Letting agents
Latest Properties

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Charters Estate Agents Branches (view all 9)
Alresford, SO24
Alton, GU34
Bishops Waltham, SO32
Chandlers Ford, SO53
Farnham, GU9
SO17
Park Gate, SO31
Romsey, SO51

“Avoid these people, me and my family have bee......”

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Dec 13,2023
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By: 'Quaresma'
Dec 13,2023
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Avoid these people, me and my family have been on a property for 3 month now. They will not attend any of your needs very unprofessional. The washing machine is draining into buckets the shower doesn't work properly, these are just some the issues they have ...
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“Unprofessional Estate agents and elite time w......”

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Apr 03,2023
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By: 'Charles'
Apr 03,2023
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Unprofessional Estate agents and elite time wasters. Tried to increase the rental price and engage in a bidding war then cancelled the viewing 40 minutes before....
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“(Please note that the below relates to a tenancy taken ......”

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Jan 05,2023
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By: 'Dominic'
Jan 05,2023
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(Please note that the below relates to a tenancy taken out with St Mooores Lettings, which Charters Estate Agents bought in 2022, therefore being responsible for their property portfolio and legal obligations). I could write an essay on this company, but to summarise: . They breached the ...
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“Excellent staff especially Fred and Johnny wh......”

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Nov 16,2022
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fred
By: 'Mandy'
Nov 16,2022
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Excellent staff especially Fred and Johnny who have showed us properties. Staff helpful friendly and listen to our needs. They are professional at all times cant praise them enough....
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“Fantastic Service from Sarah and the Charters Team...”

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Jul 28,2022
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Sarah
By: 'Lynne'
Jul 28,2022
0 people found
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We loved working with Sarah and the team from the outset. We selected Charters based on reviews and local word of mouth. Sarah arrived promptly and during that initial visit demonstrated wide local knowledge and professional insight. She has been incredibly helpful throughout and attentive, ...
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“Need to be careful...”

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Feb 02,2022
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By: 'LYH'
Feb 02,2022
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Need to be careful We live away from the property, so asked to find a tenant as well as manage it. It took months to find the new tenant, and the surprisingly electric bill we got for the empty period of the property, was more ...
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“The team at Charters Bishops Waltham did an e......”

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Dec 01,2021
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By: 'G&H'
Dec 01,2021
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The team at Charters Bishops Waltham did an exceptional job selling our property. They kept us informed and answered any questions we had throughout the sale. Highly recommend them....
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“Great service - Sold before it was even listed!...”

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Jul 09,2021
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Edward
By: 'Kevin Drain'
Jul 09,2021
0 people found
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Great service - Called on late Thursday afternoon, first viewing Saturday 1000hrs, asking price offer by 1200hrs on Saturday. Property sold before it was ever formally listed or on Rightmove. The price achieved was way above our best expectations, with everything wrapped up in 6 weeks. ...
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“Terrible. Avoid. Wasted time and let me down ......”

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Jun 15,2021
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By: 'not happy'
Jun 15,2021
1 people found
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Terrible. Avoid. Wasted time and let me down completely. Not helpful at all. Didnt care. Will not be going back....
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“Appalling Customer Service & Communication Skills...”

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Mar 15,2021
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By: 'Winchester Renter'
Mar 15,2021
1 people found
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The letting agent ( Christina Grigor ) organising the viewings was lovely and communicated well - no complaints there. However, after it passed out of her hands and moved to the letting team once we confirmed we wanted the property, they were dreadful. Despite us chasing repeatedly ...
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“I've bought and sold lots of houses over the ......”

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Mar 04,2021
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Amy
By: 'Kevin Hobbs'
Mar 04,2021
0 people found
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I've bought and sold lots of houses over the years and the Charters Romsey team are by far the best I've ever worked with!! Thank you....
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“Excellent all the way...”

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Mar 02,2021
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Nony
By: 'Pash'
Mar 02,2021
0 people found
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Excellent service from Nony, Robert & Co. Used all their knowledge and expertise to navigate us through some difficult times as was not a straight forward sale and purchase. Both Nony and Robert worked long hours til late in the evening to make this happen so ...
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Comment on agent fees
Very competitive
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“Lettings...”

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Mar 01,2021
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Katherine
By: 'KJ'
Mar 01,2021
0 people found
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Katherine marketed my flat in Upper Hale towards the end of 2018. I was given feedback after every viewing and she quickly found me a lovely tenant....
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Comment on agent fees
Average for service
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“First Class service...”

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Mar 01,2021
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By: 'Tim'
Mar 01,2021
0 people found
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Cannot thank all the team at Charters enough, from start to finish they kept us informed of the process, keeping both us as Landlords and the new Tenants in the loop. First class and will use again. We have since used the Romsey Branch for ...
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Comment on agent fees
Fees right on the money.
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“Terrible Review on my first day of tenancy...”

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Oct 02,2020
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By: 'Michael'
Oct 02,2020
0 people found
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- Before beginning the tenancy, Charters sent the paperwork to incorrect emails on two separate occasions delaying the process of completing contracts. -I had to email and call them over 10 times, in order for them to agree to give me the keys before 17:30 on my first ...
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“Charters....”

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Sep 30,2020
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Eden
By: 'Annette'
Sep 30,2020
0 people found
this helpful
We are in the process of buying a property through Charters in Winchester. We have met several of their staff and e mailed others. They have been extremely helpful throughout. We would like to offer special thanks to Eden Bravery Sales Manager who has been ...
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“Charters Romsey ( Steve, Becky, Alex & the t......”

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Sep 15,2020
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Jo
By: 'Kate'
Sep 15,2020
0 people found
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Charters Romsey ( Steve, Becky, Alex & the team) have been brilliant from Start to finish with both the sale of our property and purchase of another. Jo Goddard, Charters Sales Progressor has also been amazing , making sure that the whole process ran smoothly . We can't recommend ...
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“Shockingly Bad!...”

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Jul 10,2020
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By: 'Kevin'
Jul 10,2020
1 people found
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Very very poor! Such was their incompetence that I had to communicate directly with the buyer to get things done! Even when we did this, Charters still claimed they were "waiting for information" even though we had BOTH provided that information. Charters also have a ...
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“Exceptional and professional. Our sale and pu......”

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Jun 08,2020
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Rebecca
By: 'Emma'
Jun 08,2020
0 people found
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Exceptional and professional. Our sale and purchase was a bumpy ride and Charters supported us throughout with honest, consistent and helpful communication. Henry was always supporting us as a buyer and Rebecca was excellent in ensuring that the sale progressed. If it wasn't for Charters ...
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“Charters Alton...”

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Jun 04,2020
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Sarah
By: 'Barbara'
Jun 04,2020
0 people found
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Sarah and Jonathan provided an absolutely excellent service in our house sale. The valuation of it was spot on and they were both professional, proactive and charming in these "unprecedented times". They kept us fully in the loop throughout the last few months and were ...
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“I have just sold a property with Charters Win......”

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Apr 20,2020
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Nony
By: 'Paul'
Apr 20,2020
0 people found
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I have just sold a property with Charters Winchester. The whole experience couldn't have been smoother. The whole team are exceptional. Nony Kerr-Smiley and Peter Sterling were great in putting the property on the market and finding potential buyers. Jo Goddard was excellent in making ...
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“Purchased our family home through Charters an......”

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Mar 12,2020
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Elliot
By: 'Tim'
Mar 12,2020
0 people found
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Purchased our family home through Charters and dealt with Nony and Elliot who were very helpful and professional throughout . The whole process was stress free and I can't recommended them enough . First class agents and you won't find better ....
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“Absolute sharks of estate agents, no professionalism or decency, and ......”

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Feb 09,2020
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By: 'Potential'
Feb 09,2020
2 people found
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Absolute sharks of estate agents, no professionalism or decency, and a business model that is built on lies. You will only be contacted if they want something from you, otherwise they don't respond to phone calls or e-mails. I asked for updates from the vendor ...
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Comment on agent fees
Average.
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“ACT Property...”

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Aug 31,2019
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By: 'Tomas'
Aug 31,2019
0 people found
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ACT Property have recently started working with Charters. They are hugely professional and their customer service is second to none. The current team are hugely knowledgeable in all things property and they seem to have a real passion in what they do. I have worked ...
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“Charters Review...”

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Aug 31,2019
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Ashleigh
By: 'S'
Aug 31,2019
0 people found
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I received a very good service from Charters in Bishops Waltham. The staff were quick to respond to queries and were most helpful....
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“Every part of the renting process was very cl......”

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Aug 31,2019
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By: 'Teodora'
Aug 31,2019
0 people found
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Every part of the renting process was very clear and I was kept up-to-date on my application process at all steps. Rebecca replied to any of my queries in a reasonable amount of time and helped through the whole process....
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“Friendly efficient service...”

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Aug 31,2019
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Nony
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Jo
By: 'Chiara'
Aug 31,2019
0 people found
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In a challenging housing market you need to know your agent is doing everything they can to attract the right buyers through your door, which is what Charters did. I never felt they were wasting time with unsuitable buyers/viewings. This is my third house ...
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Comment on agent fees
Reasonable
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“Pre-Tenancy Process...”

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Aug 31,2019
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By: 'Sofia'
Aug 31,2019
1 people found
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The pre-tenancy process with Charters Letting has run very smoothly. They were always quick to respond to emails and phone calls and very helpful when answering all of my queries. Eloise Thompson has been of particular help during this whole process and wonderful to work ...
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By: AnnoyedTenant
Nov 04, 2019
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*appalling record of deceit, lies and downright lack of professionalism from all members of staff. You should be ashamed! ...

“Brilliant service, friendly and professional.......”

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Aug 31,2019
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By: 'Ffion'
Aug 31,2019
0 people found
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Brilliant service, friendly and professional. Estate agents at charters keep you updated and fully informed, i trust and reccomend this company....
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“The Bishops Waltham and Chandlers Ford Office......”

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Aug 30,2019
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By: 'Karen'
Aug 30,2019
0 people found
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The Bishops Waltham and Chandlers Ford Offices were superb in every protracted aspect of my sale and purchase! When the going got tough, Dale, Ellie and Gemma went all out to pull things together. Dale was unrelenting in his search for suitable buyers (several times ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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Last updated at 11:14 AM 08/04/2019 by allAgents

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