Charters Estate Agents
4.5/5, 118 reviews
89% recommended
82% sales valuation accuracy
91% sales fee satisfaction
87% lettings valuation accuracy
89% lettings fee satisfaction
No company information

...left to get your reviews in for the
2021 allAgents Estate & Letting Agents Awards


Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 82% 91% £53,500 £2,650,000
Lettings 87% 89% £720 £1,750
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
15 0 8 4 49 5 29 1 4 3
Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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Latest Properties

No Properties

“Terrible. Avoid. Wasted time and let me down ......”

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Jun 15,2021
Minithumbdown
By: 'not happy'
Jun 15,2021
0 people found
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Terrible. Avoid. Wasted time and let me down completely. Not helpful at all. Didnt care. Will not be going back....
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“Appalling Customer Service & Communication Skills...”

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Mar 15,2021
Minithumbdown
By: 'Winchester Renter'
Mar 15,2021
1 people found
this helpful
The letting agent ( Christina Grigor ) organising the viewings was lovely and communicated well - no complaints there. However, after it passed out of her hands and moved to the letting team once we confirmed we wanted the property, they were dreadful. Despite us chasing repeatedly ...
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“I've bought and sold lots of houses over the ......”

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Mar 04,2021
Minithumbup
By: 'Kevin Hobbs'
Mar 04,2021
0 people found
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I've bought and sold lots of houses over the years and the Charters Romsey team are by far the best I've ever worked with!! Thank you....
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“Excellent all the way...”

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Mar 02,2021
Minithumbup
By: 'Pash'
Mar 02,2021
0 people found
this helpful
Excellent service from Nony, Robert & Co. Used all their knowledge and expertise to navigate us through some difficult times as was not a straight forward sale and purchase. Both Nony and Robert worked long hours til late in the evening to make this happen so ...
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Comment on agent fees
Very competitive
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“Lettings...”

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Mar 01,2021
Minithumbup
By: 'KJ'
Mar 01,2021
0 people found
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Katherine marketed my flat in Upper Hale towards the end of 2018. I was given feedback after every viewing and she quickly found me a lovely tenant....
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Comment on agent fees
Average for service
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“First Class service...”

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Mar 01,2021
Minithumbup
By: 'Tim'
Mar 01,2021
0 people found
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Cannot thank all the team at Charters enough, from start to finish they kept us informed of the process, keeping both us as Landlords and the new Tenants in the loop. First class and will use again. We have since used the Romsey Branch for ...
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Comment on agent fees
Fees right on the money.
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“Terrible Review on my first day of tenancy...”

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Oct 02,2020
Minithumbdown
By: 'Michael'
Oct 02,2020
0 people found
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- Before beginning the tenancy, Charters sent the paperwork to incorrect emails on two separate occasions delaying the process of completing contracts. -I had to email and call them over 10 times, in order for them to agree to give me the keys before 17:30 on my first ...
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“Charters....”

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Sep 30,2020
Minithumbup
By: 'Annette'
Sep 30,2020
0 people found
this helpful
We are in the process of buying a property through Charters in Winchester. We have met several of their staff and e mailed others. They have been extremely helpful throughout. We would like to offer special thanks to Eden Bravery Sales Manager who has been ...
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“Charters Romsey ( Steve, Becky, Alex & the t......”

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Sep 15,2020
Minithumbup
By: 'Kate'
Sep 15,2020
0 people found
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Charters Romsey ( Steve, Becky, Alex & the team) have been brilliant from Start to finish with both the sale of our property and purchase of another. Jo Goddard, Charters Sales Progressor has also been amazing , making sure that the whole process ran smoothly . We can't recommend ...
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“Shockingly Bad!...”

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Jul 10,2020
Minithumbdown
By: 'Kevin'
Jul 10,2020
0 people found
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Very very poor! Such was their incompetence that I had to communicate directly with the buyer to get things done! Even when we did this, Charters still claimed they were "waiting for information" even though we had BOTH provided that information. Charters also have a ...
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“Exceptional and professional. Our sale and pu......”

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Jun 08,2020
Minithumbup
By: 'Emma'
Jun 08,2020
0 people found
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Exceptional and professional. Our sale and purchase was a bumpy ride and Charters supported us throughout with honest, consistent and helpful communication. Henry was always supporting us as a buyer and Rebecca was excellent in ensuring that the sale progressed. If it wasn't for Charters ...
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“Charters Alton...”

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Jun 04,2020
Minithumbup
By: 'Barbara'
Jun 04,2020
0 people found
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Sarah and Jonathan provided an absolutely excellent service in our house sale. The valuation of it was spot on and they were both professional, proactive and charming in these "unprecedented times". They kept us fully in the loop throughout the last few months and were ...
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“I have just sold a property with Charters Win......”

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Apr 20,2020
Minithumbup
By: 'Paul'
Apr 20,2020
0 people found
this helpful
I have just sold a property with Charters Winchester. The whole experience couldn't have been smoother. The whole team are exceptional. Nony Kerr-Smiley and Peter Sterling were great in putting the property on the market and finding potential buyers. Jo Goddard was excellent in making ...
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“Purchased our family home through Charters an......”

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Mar 12,2020
Minithumbup
By: 'Tim'
Mar 12,2020
0 people found
this helpful
Purchased our family home through Charters and dealt with Nony and Elliot who were very helpful and professional throughout . The whole process was stress free and I can't recommended them enough . First class agents and you won't find better ....
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“Absolute sharks of estate agents, no professionalism or decency, and ......”

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Feb 09,2020
Minithumbdown
By: 'Potential'
Feb 09,2020
2 people found
this helpful
Absolute sharks of estate agents, no professionalism or decency, and a business model that is built on lies. You will only be contacted if they want something from you, otherwise they don't respond to phone calls or e-mails. I asked for updates from the vendor ...
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Comment on agent fees
Average.
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“ACT Property...”

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Aug 31,2019
Minithumbup
By: 'Tomas'
Aug 31,2019
0 people found
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ACT Property have recently started working with Charters. They are hugely professional and their customer service is second to none. The current team are hugely knowledgeable in all things property and they seem to have a real passion in what they do. I have worked ...
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“Charters Review...”

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Aug 31,2019
Minithumbup
By: 'S'
Aug 31,2019
0 people found
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I received a very good service from Charters in Bishops Waltham. The staff were quick to respond to queries and were most helpful....
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“Every part of the renting process was very cl......”

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Aug 31,2019
Minithumbup
By: 'Teodora'
Aug 31,2019
0 people found
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Every part of the renting process was very clear and I was kept up-to-date on my application process at all steps. Rebecca replied to any of my queries in a reasonable amount of time and helped through the whole process....
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“Friendly efficient service...”

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Aug 31,2019
Minithumbup
By: 'Chiara'
Aug 31,2019
0 people found
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In a challenging housing market you need to know your agent is doing everything they can to attract the right buyers through your door, which is what Charters did. I never felt they were wasting time with unsuitable buyers/viewings. This is my third house ...
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Comment on agent fees
Reasonable
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“Pre-Tenancy Process...”

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Aug 31,2019
Minithumbup
By: 'Sofia'
Aug 31,2019
1 people found
this helpful
The pre-tenancy process with Charters Letting has run very smoothly. They were always quick to respond to emails and phone calls and very helpful when answering all of my queries. Eloise Thompson has been of particular help during this whole process and wonderful to work ...
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By: AnnoyedTenant
Nov 04, 2019
View all comments (1)
*appalling record of deceit, lies and downright lack of professionalism from all members of staff. You should be ashamed! ...

“Brilliant service, friendly and professional.......”

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Aug 31,2019
Minithumbup
By: 'Ffion'
Aug 31,2019
0 people found
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Brilliant service, friendly and professional. Estate agents at charters keep you updated and fully informed, i trust and reccomend this company....
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“The Bishops Waltham and Chandlers Ford Office......”

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Aug 30,2019
Minithumbup
By: 'Karen'
Aug 30,2019
0 people found
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The Bishops Waltham and Chandlers Ford Offices were superb in every protracted aspect of my sale and purchase! When the going got tough, Dale, Ellie and Gemma went all out to pull things together. Dale was unrelenting in his search for suitable buyers (several times ...
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“A very professional company Was very helpful......”

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Aug 30,2019
Minithumbup
By: 'Victoria'
Aug 30,2019
0 people found
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A very professional company Was very helpful from the get go with our circumstances. They kept us in the loop and up to date with all our news and up to date with tasks that needed to be completed....
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“Super help and support from Ashleigh and her team....”

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Aug 19,2019
Minithumbup
By: 'peter'
Aug 19,2019
0 people found
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Super help and support from Ashleigh and her team in Bishops Waltham, I recently purchased an apartment in Bishops Waltham with a view to let. Ashleigh was professional from the outset and always flexible and helpful. She came around at 17H on the Friday evening ...
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“Great Service...”

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Jun 19,2019
Minithumbup
By: 'Keris'
Jun 19,2019
0 people found
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Charters Bishops Waltham are fantastic! They rent a large number of our properties and always do a great job. They are very efficient and the staff are very friendly. A special mention to Ashleigh Mutimear who is very professional and continues to help and support ...
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Comment on agent fees
The fees are acceptable.
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“Mr & Mrs Foxwell...”

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Jun 13,2019
Minithumbup
By: 'Robert'
Jun 13,2019
0 people found
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I highly recommend Charters they had the most viewing out of two estate agents. They were always helpful courteous backed up by excellent communication skills constantly keeping us updated on viewings etc as a family via WhatsApp or phone and text. We will definitely sell ...
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“Third property...”

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Jun 03,2019
Minithumbup
By: 'Solent'
Jun 03,2019
0 people found
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This is the third new property I have purchased through Charters and on all three occasions the level of service I have received from Jo has been very professional. Liaising between my solicitor and vendor and keeping me up to date with the sale. Any ...
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Comment on agent fees
Good
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“House Sale...”

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May 14,2019
Minithumbup
By: 'Jane'
May 14,2019
1 people found
this helpful
I am very impressed by the service given by the staff at Charters in Winchester. Jo kept me up to date with what was happening. She was unfailingly calm, efficient & reassuring when things got a bit stressful & was a pleasure to deal with....
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Comment on agent fees
Good
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“Proactive & Professional...”

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Apr 27,2019
Minithumbup
By: 'Fiona'
Apr 27,2019
0 people found
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Had a professional and proactive service from all at Charters when we sold our house with them - thank you Sarah, Hayley, Jamie, Johnathan & Ellie. Very responsive and supportive without being pushy. Definitely recommend them....
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Comment on agent fees
Competitive.
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“Very helpful!...”

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Apr 26,2019
Minithumbup
By: 'Chelsea'
Apr 26,2019
0 people found
this helpful
Buying our first home has been easy! Any questions we have, have been answered quickly and fully by Rebecca, we have been really pleased with Charters!...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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Last updated at 11:14 AM 08/04/2019 by allAgents

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