Charters Estate Agents
4.7/5, 100 reviews
92% recommended
84% sales valuation accuracy
92% sales fee satisfaction
No company information

Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 84% 92% £53,500 £2,650,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
12 0 8 2 45 4 23 1 4 1
Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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Latest Properties

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“ACT Property...”

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Aug 31,2019
Minithumbup
By: 'Tomas Bowen-Perkins'
Aug 31,2019
0 people found
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ACT Property have recently started working with Charters. They are hugely professional and their customer service is second to none. The current team are hugely knowledgeable in all things property and they seem to have a real passion in what they do. I have worked ...
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“Charters Review...”

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Aug 31,2019
Minithumbup
By: 'S Sharland'
Aug 31,2019
0 people found
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I received a very good service from Charters in Bishops Waltham. The staff were quick to respond to queries and were most helpful....
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“Every part of the renting process was very cl......”

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Aug 31,2019
Minithumbup
By: 'Teodora Sandu'
Aug 31,2019
0 people found
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Every part of the renting process was very clear and I was kept up-to-date on my application process at all steps. Rebecca replied to any of my queries in a reasonable amount of time and helped through the whole process....
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“Friendly efficient service...”

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Aug 31,2019
Minithumbup
By: 'Chiara'
Aug 31,2019
0 people found
this helpful
In a challenging housing market you need to know your agent is doing everything they can to attract the right buyers through your door, which is what Charters did. I never felt they were wasting time with unsuitable buyers/viewings. This is my third house ...
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Comment on agent fees
Reasonable
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“Pre-Tenancy Process...”

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Aug 31,2019
Minithumbup
By: 'Sofia Daniel-Papi'
Aug 31,2019
0 people found
this helpful
The pre-tenancy process with Charters Letting has run very smoothly. They were always quick to respond to emails and phone calls and very helpful when answering all of my queries. Eloise Thompson has been of particular help during this whole process and wonderful to work ...
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By: AnnoyedTenant
Nov 04, 2019
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*appalling record of deceit, lies and downright lack of professionalism from all members of staff. You should be ashamed! ...

“Brilliant service, friendly and professional.......”

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Aug 31,2019
Minithumbup
By: 'Ffion Suzanne Marshall'
Aug 31,2019
0 people found
this helpful
Brilliant service, friendly and professional. Estate agents at charters keep you updated and fully informed, i trust and reccomend this company....
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“The Bishops Waltham and Chandlers Ford Office......”

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Aug 30,2019
Minithumbup
By: 'Karen McGovern'
Aug 30,2019
0 people found
this helpful
The Bishops Waltham and Chandlers Ford Offices were superb in every protracted aspect of my sale and purchase! When the going got tough, Dale, Ellie and Gemma went all out to pull things together. Dale was unrelenting in his search for suitable buyers (several times ...
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“A very professional company Was very helpful......”

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Aug 30,2019
Minithumbup
By: 'Victoria Bierbamer'
Aug 30,2019
0 people found
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A very professional company Was very helpful from the get go with our circumstances. They kept us in the loop and up to date with all our news and up to date with tasks that needed to be completed....
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“Super help and support from Ashleigh and her team....”

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Aug 19,2019
Minithumbup
By: 'peter marke'
Aug 19,2019
0 people found
this helpful
Super help and support from Ashleigh and her team in Bishops Waltham, I recently purchased an apartment in Bishops Waltham with a view to let. Ashleigh was professional from the outset and always flexible and helpful. She came around at 17H on the Friday evening ...
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“Third property...”

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Jun 03,2019
Minithumbup
By: 'Solent'
Jun 03,2019
0 people found
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This is the third new property I have purchased through Charters and on all three occasions the level of service I have received from Jo has been very professional. Liaising between my solicitor and vendor and keeping me up to date with the sale. Any ...
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Comment on agent fees
Good
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“House Sale...”

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May 14,2019
Minithumbup
By: 'Jane'
May 14,2019
1 people found
this helpful
I am very impressed by the service given by the staff at Charters in Winchester. Jo kept me up to date with what was happening. She was unfailingly calm, efficient & reassuring when things got a bit stressful & was a pleasure to deal with....
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Comment on agent fees
Good
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“Proactive & Professional...”

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Apr 27,2019
Minithumbup
By: 'Fiona'
Apr 27,2019
0 people found
this helpful
Had a professional and proactive service from all at Charters when we sold our house with them - thank you Sarah, Hayley, Jamie, Johnathan & Ellie. Very responsive and supportive without being pushy. Definitely recommend them....
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Comment on agent fees
Competitive.
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“Very helpful!...”

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Apr 26,2019
Minithumbup
By: 'Chelsea'
Apr 26,2019
0 people found
this helpful
Buying our first home has been easy! Any questions we have, have been answered quickly and fully by Rebecca, we have been really pleased with Charters!...
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“Brilliant!...”

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Apr 25,2019
Minithumbup
By: 'Lisa'
Apr 25,2019
0 people found
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The process was so quick and easy - nothing was difficult. Loved the docusign process. Rebecca was brilliant, keeping us well informed during the whole process....
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“Excellent service and really friendly!!...”

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Apr 25,2019
Minithumbup
By: 'Rhiannon Hutchinson'
Apr 25,2019
0 people found
this helpful
Excellent service and really friendly! Would highly recommend. Everything was done very quickly and you are updated on every process in the paper work and payments. Very happy....
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Comment on agent fees
Happy with all fees.
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“A diligent & personal service...”

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Apr 24,2019
Minithumbup
By: 'Samuel'
Apr 24,2019
3 people found
this helpful
Charters have acted for our business on numerous occasions and have always treated us, as well as our prospective purchasers, with the utmost respect and friendliness. All of the team at the Winchester branch are a credit to the wider Charters brand and I would ...
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“Outstanding Communication...”

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Apr 21,2019
Minithumbup
By: 'Dawn'
Apr 21,2019
0 people found
this helpful
When a simple house purchase with no chain doesn't go to plan this is when Jo and the team at Charters show their true professionalism and outstanding skills. Jo was incredible at communicating with all parties involved and had the right knowledge to quick think ...
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Comment on agent fees
Appropriate for all the work involved.
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“Excellent Service...”

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Apr 18,2019
Minithumbup
By: 'Beverley Minall'
Apr 18,2019
0 people found
this helpful
Gemma was excellent in keeping us informed as our sale/purchase progressed. She was very professional and dealt with all our enquiries promptly. Charters in Alresford were very proactive selling our property. I would recommend them....
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Comment on agent fees
Fees were in line with most agents for buying/selling
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“Exceptional attitude...”

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Apr 17,2019
Minithumbup
By: 'Great agent'
Apr 17,2019
0 people found
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Hayley was professional at all times and had prepared for the viewing and meeting us very thoroughly. She was able to answer questions in detail and dealt with all of our concerns. She was friendly and helpful throughout and made the viewing really enjoyable. It ...
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“Mrs Samantha Parsons (Lettings)...”

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Apr 16,2019
Minithumbup
By: 'Sam Parsons'
Apr 16,2019
0 people found
this helpful
Kathryn Dyer was an excellent introduction to my experience with Charters. She was keen to fit in with my busy schedule viewing your multiple properties in the area and was good in following up with after the viewings. Rebecca Mead has been fantastic supporting me ...
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Comment on agent fees
I don't have a comparison. The experience of letting a property has a lot of initial costs, so of course another £500 on top seems a lot.
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“VR at Charters...”

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Apr 16,2019
Minithumbup
By: 'VR at Charters'
Apr 16,2019
0 people found
this helpful
Helpful, friendly staff. Very accommodating in what can be challenging times; selling your home! Victoria went out of her way to guide and help us....
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Comment on agent fees
Brexit reduced negotiation opportunity but 1.25% not too bad!
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“Both very helpful at all times...”

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Apr 15,2019
Minithumbup
By: 'Arrivals from Worcestershire'
Apr 15,2019
0 people found
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Sarah has a nice customer perspective not feeling in any way 'pushy'. Always approachable and generally replies promptly to any questions. Robert is very professional and informative....
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Comment on agent fees
N/A
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“Excellent Lettings team service...”

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Apr 15,2019
Minithumbup
By: 'Caroline F'
Apr 15,2019
0 people found
this helpful
Due to my husband's job posting overseas, we've let our house in Hampshire three times in the last 5 Years using Charters in Winchester and we've had an excellent service each time. Their proactive work to Find new tenants, high level of communication, professionalism and attention ...
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“Such a positive experience with Charters. I attended a viewing ......”

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Apr 11,2019
Minithumbup
By: 'Em'
Apr 11,2019
1 people found
this helpful
Such a positive experience with Charters. I attended a viewing with Dawn and was extremely pleased with her knowledge of the property, she seemed to have gone the extra mile to find out as much information as possible. Rebecca and Jo have also been incredibly ...
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By: John Smith
Apr 20, 2019
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Charters are awful. All these reviews are written by members of staff. ...

“Jo was Fabulous!...”

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Apr 11,2019
Minithumbup
By: 'Sarah'
Apr 11,2019
3 people found
this helpful
A complicated purchase from overseas meant that Jo had to keep the chain together when things got difficult. She kept us all informed, helped us remain calm and kept things progressing so that eventually we were ready to exchange and complete on our new home. ...
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“Wonderful Service...”

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Apr 10,2019
Minithumbup
By: 'Gavin'
Apr 10,2019
5 people found
this helpful
What can I say two viewings and two offers from two great prospective tenants. Charters Lettings Dept in Winchester have been amazing! The back office professionalism has been amazing. Thank you again Charters!...
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Comment on agent fees
Great fees for great service!
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“Always a top class service !!...”

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Apr 10,2019
Minithumbup
By: 'Connor Doswell'
Apr 10,2019
5 people found
this helpful
I have used Charters not only to buy and sell my own private properties but also to help sell our companies properties. I have always received a top class service from Charters. Communication is key in Estate Agency and this is something they do incredibly ...
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“Thanks for all your help...”

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Apr 10,2019
Minithumbup
By: 'Rebecca'
Apr 10,2019
4 people found
this helpful
I have once again been impressed with the professionalism of Charters. My parents wanted to sell their home and buy another one while on holiday for 10 weeks! The tackled the situation really well, identified a buyer, did the deal on the new property for my ...
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Comment on agent fees
Most reasonable in comparison to other, local agents.
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“'Very Professional & Efficient'...”

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Apr 10,2019
Minithumbup
By: ''Bonny''
Apr 10,2019
4 people found
this helpful
So grateful to Gary (and the Charters Team at Winchester) for their professional advice on the current rental market. Very impressed with the communication by email on viewing dates and times and the feedback calls after viewings....
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“Charters, Winchester Lettings...”

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Apr 10,2019
Minithumbup
By: 'Colin H'
Apr 10,2019
4 people found
this helpful
We use Charters to manage a rental property which we own. We find they provide an excellent service in all aspects from Marketing onwards. They have access to a team of trades people who efficiently and promptly handle all maintenance problems as they arise - ...
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Comment on agent fees
Excellent
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure set.
Last updated at 9:26 AM 12/04/2019 by Simon Comber

Awards won by Charters Estate Agents

Individual Branch Awards

Chandlers Ford, SO53

Winchester, SO23

Alton, GU34


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