View all comments (1) Hi Amarildo, i'm sorry you feel aggrieved but as your aware you made exactly the same offer as another person , you were both told that the Vendor was happy to accept the offer of the person that was able to get their survey booked in first, both yourself and the other party agreed to this, unfortunately, the other party manged to get their survey arranged before you did, you then increased your offer and were informed that the Vendor was happy to continue with the sale with the other person.... ...

View all comments (1) Hi Jan, firstly when you made an appointment for a member of staff to value your flat you told us you were thinking of selling, when we arrived you then informed us that you had no interest in selling your flat but required a valuation in order to help you negotiate the cost of a lease extension with your freeholder..We explained that there is normally a charge to provide such a report, however on this occasion we told you there would be no charge , you asked if you could pick up the valuation r ...