• claim your profile
    Ade Grace
  • claim your profile
    Mark Charlton
  • claim your profile
    Lee Grace
  • claim your profile
    Jon Morris
  • claim your profile
    David Wilson
  • claim your profile
    Adrienne Grace
  • claim your profile
    Michele Blay
Charlton Grace is an established Independent Estate Agency focused on delivering a fresh approach to buying and selling property, through an unrivalled level of customer service.
 
Website not available

Properties for sale
Properties for rent
Aug 30,2016
Minithumbup
By:
Aug 30,2016
0 people found
this helpful
Bought a house through CG and can't fault them at all. Ade was a delight to speak to and Mark was extremely helpful too. Thank you....
read full review
Comment on agent fees
NA
Was this helpful? Yes
Aug 19,2016
Minithumbup
By:
Aug 19,2016
0 people found
this helpful
Having had three quotes from agents to sell my property, Mark Charlton was head and shoulders above the others in his approach, manner and professionalism. I am so glad I decided to sell my house with Charlton Grace. I was kept informed every step of the way and nothing was too much trouble. I knew exactly from the start how much the agents fees would cost me whereas the other agents had hedged and wouldn't give me a definite price. The house was sold within days after an 'open house' in excess ...
read full review
Comment on agent fees
I know it costs money to sell a property but the figure quoted was fair. As independent agents I felt they worked hard for me and went that extra mile. So therefore, in my view worth every penny.
Was this helpful? Yes
Aug 02,2016
Minithumbup
By:
Aug 02,2016
0 people found
this helpful
I never normally do this kind of thing (do a review), but I was so impressed with the service that I received on my House Sale from Mark and Ade that I thought it was important that other people should realise that there are fantastic Estate Agents out there! I was sent a very straight forward Contract (and I should know as it's what I do for a living), which makes life so much easier when you have so many other things to do. Mark and Ade are the epitome of professionalism, courtesy, understan...
read full review
Comment on agent fees
Good
Was this helpful? Yes
May 10,2016
Minithumbup
By:
May 10,2016
0 people found
this helpful
I have used this agent 3 times now to sell my houses and would not use any other agent. The are courteous, reliable and professional, nothing is too much trouble and all my houses sold within a short space of time....
read full review
Comment on agent fees
Agents fees are very competitive.
Was this helpful? Yes
May 06,2016
Minithumbup
By:
May 06,2016
0 people found
this helpful
Mark and Lee are excellent estate agents, very courteous and professional at all times, realistic property valuers and most importantly very effective. CG have successfully sold our home for the asking price and then guided us through the entire process to completion. Mark, in particular, worked tirelessly to push the transaction through where other agents were very slow....
read full review
Comment on agent fees
Very competitive
Was this helpful? Yes
Mar 23,2016
Minithumbdown
By:
Mar 23,2016
0 people found
this helpful
In our opinion these estate agents are rude, unhelpful and unprofessional. Disgusted with how we have been spoken to and treated. I'd advise you do not use them....
read full review
Was this helpful? Yes
Mar 21,2016
Minithumbdown
By:
Mar 21,2016
2 people found
this helpful
I am shocked by all the positive reviews on this site, the experience I have had with this agent has been nothing short of terrible. I rented a property through the agent for 2 years, during the course of the rental there was a water leak from the bathroom to the kitchen below and the response I received when reporting it was 'try not to splash around so much in the bath' rather than actually fixing the problem. The property was 'heated' with electric heaters and when one of the two for the pr...
read full review
What agent could do to change your mind?
As with all agencies the fees are extortionate (it shocks me how any agency is able to get away with charging hundreds of pounds for printing a standard contract out)
Comment on agent fees
As with all agencies the fees are extortionate (it shocks me how any agency is able to get away with charging hundreds of pounds for printing a standard contract out)
Was this helpful? Yes
Mar 16,2016
Minithumbup
By:
Mar 16,2016
0 people found
this helpful
We felt we had an fantastic service from them, would definitely recommend them! Very quick and efficient and very friendly....
read full review
Was this helpful? Yes
Feb 13,2016
Minithumbdown
By:
Feb 13,2016
1 people found
this helpful
We would like to thank Mark & Ade for all their help during our house move. They were always available for support and advice and very quick to respond to questions and issues. We have no hesitation to recommend them, a thoroughly professional set up. Thank you very much....
read full review
What agent could do to change your mind?
Good
Comment on agent fees
Good
Was this helpful? Yes
Feb 05,2016
Minithumbup
By:
Feb 05,2016
0 people found
this helpful
Thank you to Lee, Mark and Ade for all of their help in selling my late father's home. Their professional, prompt and friendly service meant that everything went smoothly throughout the process and their sensitivity was appreciated greatly. I thoroughly recommend Charlton Grace as a professional agent with the personal touch....
read full review
Comment on agent fees
Very competitive
Was this helpful? Yes
Jan 17,2016
Minithumbup
By:
Jan 17,2016
0 people found
this helpful
I was so very pleased with Charlton Grace. Michelle was my agent and she was so helpful!. She was very courteous and friendly, and made sure all I needed to move in was in place. All I can say is Charlton Grace made my entry to my new house very swift and stressless. Thank you Michele...
read full review
Comment on agent fees
Good
Was this helpful? Yes
Dec 04,2015
Minithumbup
By:
Dec 04,2015
0 people found
this helpful
Michele is always available and quick to respond to any queries/problems that we have. I would highly recommend Charlton Grace....
read full review
Was this helpful? Yes
Dec 03,2015
Minithumbup
By:
Dec 03,2015
0 people found
this helpful
My wife and myself have been very impressed and pleased in our dealings with this Agency; first with Ade who facilitated our initial visit to the property in question and then with Mark who dealt with a minor re-negotiation issue following our initial offer. Both members of staff have always been very courteous and have endeavoured to respond to our queries in a speedy fashion....
read full review
Was this helpful? Yes
Nov 09,2015
Minithumbup
By:
Nov 09,2015
0 people found
this helpful
Charlton Grace were gave us a professional and friendly service throughout or long process (not agents fault!). Would highly recommend to anyone looking for a local agent....
read full review
Was this helpful? Yes
Nov 06,2015
Minithumbup
By:
Nov 06,2015
0 people found
this helpful
My wife and I first approached Charlton Grace for a valuation of the property, as owner occupiers, we wished to sell. We were pleased with the figure Mr. Lee Grace quoted, also for the offer of his firm's services very competitively! Mr.Grace was evidently very knowledgeable about the local market and the property sold easily. Throughout the procedure Mr. Grace was very friendly, attentive and helpful, as were his colleagues in the office we spoke to on the telephone. We are most grateful to...
read full review
Was this helpful? Yes
Oct 18,2015
Minithumbup
By:
Oct 18,2015
0 people found
this helpful
Excellent service and communication throughout the purchase. Arranged me a viewing within half an hour of my first telephone enquiry. I then had a viewing that day within a few hours, which I thought was very responsive and efficient by CG. Once the property purchase was ongoing it was smooth sailing until key handover. Highly recommended....
read full review
Was this helpful? Yes
Oct 06,2015
Minithumbup
By:
Oct 06,2015
0 people found
this helpful
First and foremost I was most impressed with the courteous manner of anyone answering the telephone at this firm. We were also afforded the utmost attention in bringing this matter to a satisfactory conclusion. We would without any doubt, from the experience we have encountered, have no hesitation at all in putting this firm's name forward to any prospective seller or buyer....
read full review
Was this helpful? Yes
Sep 13,2015
Minithumbup
By:
Sep 13,2015
0 people found
this helpful
In all our house buying ventures Charlton Grace are the only Estate Agents we would recommend. All the staff at the Basingstoke branch are very helpful. Ade and Mark were extremely professional, helpful and friendly. They made what can be a vey stressful experience easier....
read full review
Was this helpful? Yes
Aug 24,2015
Minithumbup
By:
Aug 24,2015
0 people found
this helpful
Lee and Ady restored our faith in Estate Agents!!! They were at all times professional, friendly and caring, answered questions and responded promptly, his knowledge enabled us to sell the property quickly at unexpected asking price. We would not hesitate in recommending them....
read full review
Comment on agent fees
Resonable
Was this helpful? Yes
Jul 20,2015
Minithumbup
By:
Jul 20,2015
0 people found
this helpful
Found Charlton Grace to be very helpful and communicative, Lee Grace was great to deal with and the whole transaction was very efficient and easy....
read full review
Was this helpful? Yes
Jul 17,2015
Minithumbup
By:
Jul 17,2015
0 people found
this helpful
Lee, Ade, Mark & Michelle were excellent very professional, very pleasant and very efficient . They found a buyer with a mortgage approved and ready to go in next to no time . Best estate agent I have dealt with Recommended....
read full review
Was this helpful? Yes
Jul 13,2015
Minithumbup
By:
Jul 13,2015
1 people found
this helpful
Charlton Grace dealt with the purchase of our new property in an extremely professional manner. We were continually informed and updated at each stage of the process giving my wife and I the confidence that all other parties involved were also being advised keeping the stress levels to a minimum. It was a pleasure to deal with professionals that understud the needs of our requirements giving positive advise in the process....
read full review
Comment on agent fees
N/A
Was this helpful? Yes
May 26,2015
Minithumbup
By:
May 26,2015
1 people found
this helpful
Second time I have used this agency and I wouldn't go anywhere else. Both Lee and Ade (as I am sure the rest of the team) are fabulous. Despite having many deals to take care of, they made me feel like mine was the most important at all times. This particular sale was constrained to a tight timescale and Lee's response was 'I like a challenge'......he certainly does.....one week later, the house was sold!! Highly recommended!!...
read full review
Was this helpful? Yes
May 04,2015
Minithumbup
By:
May 04,2015
1 people found
this helpful
Looking to put my house on the market, I started a trawl of potential estate agents in Basingstoke town centre. After a few disappointing meetings I stumbled upon Charlton Grace. I was met at the door by partner Lee Grace, who immediately made me feel very comfortable and impressed me with his knowledge, enthusiasm and integrity. I decided there and then to place my property with them and abandon any further search. Lee came to value the house next day and had it on the market within hours. Adie...
read full review
Comment on agent fees
As expected.
Was this helpful? Yes
Jan 25,2015
Minithumbup
By:
Jan 25,2015
1 people found
this helpful
Charlton Grace were friendly from the offset and were able to find us the type of buyer we were looking for. In doing so they were very good at researching into a prospective buyer to determine whether they believed our timescale would be met. They provided us with suitable advice as and when we asked for it....
read full review
Was this helpful? Yes
Jan 16,2015
Minithumbup
By:
Jan 16,2015
1 people found
this helpful
Charlton Grace helped us buy our first home and we couldn't be happier. Had good contact with both David Wilson and Mark Charlton, who provided great customer service throughout the whole process whilst maintaining a professional yet personal manner. Would highly recommend them....
read full review
Was this helpful? Yes
Dec 05,2014
Minithumbup
By:
Dec 05,2014
1 people found
this helpful
My original house sale fell through, and Lee Grace was quick to re-market, at a better price. Adrienne Grace handled the open day, and within two weeks of their first visit, I had a buyer for the full asking price. The whole team then handled the process effectively, and I would recommend them, as plain speaking, (God knows I have have had plenty of wet wafflers) friendly people, and would use them again, if the need arises....
read full review
Comment on agent fees
Very competitive
Was this helpful? Yes
Sep 14,2014
Minithumbup
By:
Sep 14,2014
0 people found
this helpful
We found Lee and Mark a pleasure to deal with. Sadly, until our dealings with Charlton Grace we always found estate agents to be less than honest and lacking in integrity. Lee and Mark however are the exception in our experience. They understand what it means to be a professional yet offer a friendly and down to earth service. They know their market inside out and are not afraid to speak plainly. Lee's diligence, patience and sense of humour were very much appreciated throughout the process...
read full review
Was this helpful? Yes
Jul 09,2014
Minithumbup
By:
Jul 09,2014
1 people found
this helpful
I found all members of the Charlton Grace team both friendly and approachable. Whilst being very professional in all aspects of the sales process they were at the same time very realistic and honest at every stage and only updated myself when certain mile stones were reached. I would recommend to friends and family without hesitation....
read full review
Comment on agent fees
A subtle negation between Lee and myself quickly resulted in a mutually agreed rate with no unnecessary extras.
Was this helpful? Yes
Jun 06,2014
Minithumbup
By:
Jun 06,2014
1 people found
this helpful
Exceptional customer service from Lee and the team! Their friendly and helpful approach to any of my concerns or issues were greatly appreciated. Special mention to David Wilson whose kindness during a family member bereavement will always been remembered too. I will always recommend this estate agent to any friends/family who may be thinking about moving in the future....
read full review
Was this helpful? Yes



Review statistics

From Landlords From Tenants From Vendors From Buyers Other
0 0 3 1 36 2 8 2 1 3

Job vacancies

Please see a list of jobs available

Agent Fees

No fees set.

Complaints Procedure

No procedure available.

Awards won by Charlton Grace

Individual Branch Awards

Firm rankings



Office 1
The Warren 37 Church Street, Basingstoke RG21 7QQ
(55)
Office 2
3 Hartley Mews, Hartley Wintney RG27 8NX
(0)

Find the Best Agent to
Buy, Sell or Rent Property




.