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    Ade Grace
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    Mark Charlton
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    Lee Grace
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    Jon Morris
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    David Wilson
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    Adrienne Grace
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    Michele Blay
Charlton Grace is an established Independent Estate Agency focused on delivering a fresh approach to buying and selling property, through an unrivalled level of customer service.
Properties for sale
Properties for rent
Apr 24,2017
Minithumbup
Michele Blay
By:
Apr 24,2017
0 people found
this helpful
We needed a house to rent and had many complications as we were moving back to the UK from Portugal. We hit many obstacles until we found the house that ticked all the boxes. Luckily the agent was Charlton Grace and in particular Michele who was more than helpful and accommodating regarding our complicated circumstances. Due to Michele's sterling efforts our move went very smoothly and we are now personalising our new home. We cannot praise the professionalism and courteousness of this agent eno...
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Comment on agent fees
Fees are commensurate with the excellent service.
Was this helpful? Yes
Mar 06,2017
Minithumbup
Ade Grace
By:
Mar 06,2017
0 people found
this helpful
From the moment we called Charlton Grace to view a house, Ade was fantastic. She arranged us a quick viewing and was incredibly helpful with all our questions what with this being our first home. Any emails or calls were have been answered quickly and thoroughly. Really couldn't have asked for anymore!...
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Was this helpful? Yes
Feb 04,2017
Minithumbup
Lee Grace
By:
Feb 04,2017
0 people found
this helpful
We sold our 6 bed detached house in Basingstoke via a sole agency with Charlton Grace. We met with several larger and better known agents before deciding, but preferred Lee Grace's personal, polite, enthusiastic and friendly approach. The service was excellent from start to finish. We would recommend them without hesitation....
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Comment on agent fees
Good value.
Was this helpful? Yes
Dec 06,2016
Minithumbup
Mark Charlton
Lee Grace
By:
Dec 06,2016
0 people found
this helpful
I sold my house using a different agent and bought a house being sold by Charlton Grace. The chain came very close to falling through but Mark did an excellent job of chasing everyone up and smoothing out all the problems that came up. I only wish that my own agent had been so diligent. If I move again, Charlton Grace will be the agents I go to....
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Was this helpful? Yes
Nov 21,2016
Minithumbup
Lee Grace
Ade Grace
By:
Nov 21,2016
0 people found
this helpful
I used Charlton Grace for the second time as I couldn't find anyone who I was happier to have representing the sale of my house. All points of contact have been nothing but professional and I would thoroughly recommend their services for either buying and selling. Very friendly manner both on the phone and in person....
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Comment on agent fees
Very good value for the service
Was this helpful? Yes
Nov 14,2016
Minithumbup
Lee Grace
Mark Charlton
By:
Nov 14,2016
0 people found
this helpful
I deal with Estate Agents across the South of the UK on a regular basis as I work in the property industry and can honestly say I struggle to find anything positive to say about the majority. Overall every member of the team at Charlton Grace is very pleasant to deal with, never rude and generally do what they say they will. The only negative I have and recommendation for improvement is that both sellers and purchasers prefer to be told the truth, even if it's not what they want to hear. Hope...
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Comment on agent fees
N/A
Was this helpful? Yes
Aug 30,2016
Minithumbup
Mark Charlton
Ade Grace
By:
Aug 30,2016
0 people found
this helpful
Bought a house through CG and can't fault them at all. Ade was a delight to speak to and Mark was extremely helpful too. Thank you....
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Comment on agent fees
NA
Was this helpful? Yes
Aug 19,2016
Minithumbup
Mark Charlton
Ade Grace
By:
Aug 19,2016
0 people found
this helpful
Having had three quotes from agents to sell my property, Mark Charlton was head and shoulders above the others in his approach, manner and professionalism. I am so glad I decided to sell my house with Charlton Grace. I was kept informed every step of the way and nothing was too much trouble. I knew exactly from the start how much the agents fees would cost me whereas the other agents had hedged and wouldn't give me a definite price. The house was sold within days after an 'open house' in excess ...
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Comment on agent fees
I know it costs money to sell a property but the figure quoted was fair. As independent agents I felt they worked hard for me and went that extra mile. So therefore, in my view worth every penny.
Was this helpful? Yes
Aug 02,2016
Minithumbup
Mark Charlton
Ade Grace
By:
Aug 02,2016
0 people found
this helpful
I never normally do this kind of thing (do a review), but I was so impressed with the service that I received on my House Sale from Mark and Ade that I thought it was important that other people should realise that there are fantastic Estate Agents out there! I was sent a very straight forward Contract (and I should know as it's what I do for a living), which makes life so much easier when you have so many other things to do. Mark and Ade are the epitome of professionalism, courtesy, understan...
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Comment on agent fees
Good
Was this helpful? Yes
May 10,2016
Minithumbup
Mark Charlton
Lee Grace
By:
May 10,2016
0 people found
this helpful
I have used this agent 3 times now to sell my houses and would not use any other agent. The are courteous, reliable and professional, nothing is too much trouble and all my houses sold within a short space of time....
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Comment on agent fees
Agents fees are very competitive.
Was this helpful? Yes
May 06,2016
Minithumbup
Mark Charlton
Lee Grace
By:
May 06,2016
0 people found
this helpful
Mark and Lee are excellent estate agents, very courteous and professional at all times, realistic property valuers and most importantly very effective. CG have successfully sold our home for the asking price and then guided us through the entire process to completion. Mark, in particular, worked tirelessly to push the transaction through where other agents were very slow....
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Comment on agent fees
Very competitive
Was this helpful? Yes
Mar 23,2016
Minithumbdown
Mark Charlton
By:
Mar 23,2016
0 people found
this helpful
In our opinion these estate agents are rude, unhelpful and unprofessional. Disgusted with how we have been spoken to and treated. I'd advise you do not use them....
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Was this helpful? Yes
Mar 21,2016
Minithumbdown
By:
Mar 21,2016
2 people found
this helpful
I am shocked by all the positive reviews on this site, the experience I have had with this agent has been nothing short of terrible. I rented a property through the agent for 2 years, during the course of the rental there was a water leak from the bathroom to the kitchen below and the response I received when reporting it was 'try not to splash around so much in the bath' rather than actually fixing the problem. The property was 'heated' with electric heaters and when one of the two for the pr...
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What agent could do to change your mind?
As with all agencies the fees are extortionate (it shocks me how any agency is able to get away with charging hundreds of pounds for printing a standard contract out)
Attached Files
Comment on agent fees
As with all agencies the fees are extortionate (it shocks me how any agency is able to get away with charging hundreds of pounds for printing a standard contract out)
Was this helpful? Yes
Mar 16,2016
Minithumbup
By:
Mar 16,2016
0 people found
this helpful
We felt we had an fantastic service from them, would definitely recommend them! Very quick and efficient and very friendly....
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Was this helpful? Yes
Feb 13,2016
Minithumbdown
By:
Feb 13,2016
1 people found
this helpful
We would like to thank Mark & Ade for all their help during our house move. They were always available for support and advice and very quick to respond to questions and issues. We have no hesitation to recommend them, a thoroughly professional set up. Thank you very much....
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What agent could do to change your mind?
Good
Attached Files
Comment on agent fees
Good
Was this helpful? Yes
Feb 05,2016
Minithumbup
By:
Feb 05,2016
0 people found
this helpful
Thank you to Lee, Mark and Ade for all of their help in selling my late father's home. Their professional, prompt and friendly service meant that everything went smoothly throughout the process and their sensitivity was appreciated greatly. I thoroughly recommend Charlton Grace as a professional agent with the personal touch....
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Comment on agent fees
Very competitive
Was this helpful? Yes
Jan 17,2016
Minithumbup
Michele Blay
By:
Jan 17,2016
0 people found
this helpful
I was so very pleased with Charlton Grace. Michelle was my agent and she was so helpful!. She was very courteous and friendly, and made sure all I needed to move in was in place. All I can say is Charlton Grace made my entry to my new house very swift and stressless. Thank you Michele...
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Comment on agent fees
Good
Was this helpful? Yes
Dec 04,2015
Minithumbup
Michele Blay
By:
Dec 04,2015
0 people found
this helpful
Michele is always available and quick to respond to any queries/problems that we have. I would highly recommend Charlton Grace....
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Was this helpful? Yes
Dec 03,2015
Minithumbup
Ade Grace
Mark Charlton
By:
Dec 03,2015
0 people found
this helpful
My wife and myself have been very impressed and pleased in our dealings with this Agency; first with Ade who facilitated our initial visit to the property in question and then with Mark who dealt with a minor re-negotiation issue following our initial offer. Both members of staff have always been very courteous and have endeavoured to respond to our queries in a speedy fashion....
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Was this helpful? Yes
Nov 09,2015
Minithumbup
Mark Charlton
By:
Nov 09,2015
0 people found
this helpful
Charlton Grace were gave us a professional and friendly service throughout or long process (not agents fault!). Would highly recommend to anyone looking for a local agent....
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Was this helpful? Yes
Nov 06,2015
Minithumbup
Lee Grace
By:
Nov 06,2015
0 people found
this helpful
My wife and I first approached Charlton Grace for a valuation of the property, as owner occupiers, we wished to sell. We were pleased with the figure Mr. Lee Grace quoted, also for the offer of his firm's services very competitively! Mr.Grace was evidently very knowledgeable about the local market and the property sold easily. Throughout the procedure Mr. Grace was very friendly, attentive and helpful, as were his colleagues in the office we spoke to on the telephone. We are most grateful to...
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Was this helpful? Yes
Oct 18,2015
Minithumbup
By:
Oct 18,2015
0 people found
this helpful
Excellent service and communication throughout the purchase. Arranged me a viewing within half an hour of my first telephone enquiry. I then had a viewing that day within a few hours, which I thought was very responsive and efficient by CG. Once the property purchase was ongoing it was smooth sailing until key handover. Highly recommended....
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Was this helpful? Yes
Oct 06,2015
Minithumbup
Mark Charlton
Adrienne Grace
By:
Oct 06,2015
0 people found
this helpful
First and foremost I was most impressed with the courteous manner of anyone answering the telephone at this firm. We were also afforded the utmost attention in bringing this matter to a satisfactory conclusion. We would without any doubt, from the experience we have encountered, have no hesitation at all in putting this firm's name forward to any prospective seller or buyer....
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Was this helpful? Yes
Sep 13,2015
Minithumbup
Ade Grace
Mark Charlton
By:
Sep 13,2015
0 people found
this helpful
In all our house buying ventures Charlton Grace are the only Estate Agents we would recommend. All the staff at the Basingstoke branch are very helpful. Ade and Mark were extremely professional, helpful and friendly. They made what can be a vey stressful experience easier....
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Was this helpful? Yes
Aug 24,2015
Minithumbup
Lee Grace
Ade Grace
By:
Aug 24,2015
0 people found
this helpful
Lee and Ady restored our faith in Estate Agents!!! They were at all times professional, friendly and caring, answered questions and responded promptly, his knowledge enabled us to sell the property quickly at unexpected asking price. We would not hesitate in recommending them....
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Comment on agent fees
Resonable
Was this helpful? Yes
Jul 20,2015
Minithumbup
Lee Grace
By:
Jul 20,2015
0 people found
this helpful
Found Charlton Grace to be very helpful and communicative, Lee Grace was great to deal with and the whole transaction was very efficient and easy....
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Was this helpful? Yes
Jul 17,2015
Minithumbup
Lee Grace
Ade Grace
By:
Jul 17,2015
0 people found
this helpful
Lee, Ade, Mark & Michelle were excellent very professional, very pleasant and very efficient . They found a buyer with a mortgage approved and ready to go in next to no time . Best estate agent I have dealt with Recommended....
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Was this helpful? Yes
Jul 13,2015
Minithumbup
Lee Grace
Mark Charlton
By:
Jul 13,2015
1 people found
this helpful
Charlton Grace dealt with the purchase of our new property in an extremely professional manner. We were continually informed and updated at each stage of the process giving my wife and I the confidence that all other parties involved were also being advised keeping the stress levels to a minimum. It was a pleasure to deal with professionals that understud the needs of our requirements giving positive advise in the process....
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Comment on agent fees
N/A
Was this helpful? Yes
May 26,2015
Minithumbup
Lee Grace
Ade Grace
By:
May 26,2015
1 people found
this helpful
Second time I have used this agency and I wouldn't go anywhere else. Both Lee and Ade (as I am sure the rest of the team) are fabulous. Despite having many deals to take care of, they made me feel like mine was the most important at all times. This particular sale was constrained to a tight timescale and Lee's response was 'I like a challenge'......he certainly does.....one week later, the house was sold!! Highly recommended!!...
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Was this helpful? Yes
May 04,2015
Minithumbup
Lee Grace
Ade Grace
By:
May 04,2015
1 people found
this helpful
Looking to put my house on the market, I started a trawl of potential estate agents in Basingstoke town centre. After a few disappointing meetings I stumbled upon Charlton Grace. I was met at the door by partner Lee Grace, who immediately made me feel very comfortable and impressed me with his knowledge, enthusiasm and integrity. I decided there and then to place my property with them and abandon any further search. Lee came to value the house next day and had it on the market within hours. Adie...
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Comment on agent fees
As expected.
Was this helpful? Yes
Jan 25,2015
Minithumbup
By:
Jan 25,2015
1 people found
this helpful
Charlton Grace were friendly from the offset and were able to find us the type of buyer we were looking for. In doing so they were very good at researching into a prospective buyer to determine whether they believed our timescale would be met. They provided us with suitable advice as and when we asked for it....
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Was this helpful? Yes
Jan 16,2015
Minithumbup
David Wilson
By:
Jan 16,2015
1 people found
this helpful
Charlton Grace helped us buy our first home and we couldn't be happier. Had good contact with both David Wilson and Mark Charlton, who provided great customer service throughout the whole process whilst maintaining a professional yet personal manner. Would highly recommend them....
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Was this helpful? Yes
Dec 05,2014
Minithumbup
Lee Grace
Ade Grace
By:
Dec 05,2014
1 people found
this helpful
My original house sale fell through, and Lee Grace was quick to re-market, at a better price. Adrienne Grace handled the open day, and within two weeks of their first visit, I had a buyer for the full asking price. The whole team then handled the process effectively, and I would recommend them, as plain speaking, (God knows I have have had plenty of wet wafflers) friendly people, and would use them again, if the need arises....
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Comment on agent fees
Very competitive
Was this helpful? Yes
Sep 14,2014
Minithumbup
Lee Grace
Mark Charlton
By:
Sep 14,2014
0 people found
this helpful
We found Lee and Mark a pleasure to deal with. Sadly, until our dealings with Charlton Grace we always found estate agents to be less than honest and lacking in integrity. Lee and Mark however are the exception in our experience. They understand what it means to be a professional yet offer a friendly and down to earth service. They know their market inside out and are not afraid to speak plainly. Lee's diligence, patience and sense of humour were very much appreciated throughout the process...
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Was this helpful? Yes
Jul 09,2014
Minithumbup
Lee Grace
By:
Jul 09,2014
1 people found
this helpful
I found all members of the Charlton Grace team both friendly and approachable. Whilst being very professional in all aspects of the sales process they were at the same time very realistic and honest at every stage and only updated myself when certain mile stones were reached. I would recommend to friends and family without hesitation....
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Comment on agent fees
A subtle negation between Lee and myself quickly resulted in a mutually agreed rate with no unnecessary extras.
Was this helpful? Yes
Jun 06,2014
Minithumbup
Lee Grace
David Wilson
By:
Jun 06,2014
1 people found
this helpful
Exceptional customer service from Lee and the team! Their friendly and helpful approach to any of my concerns or issues were greatly appreciated. Special mention to David Wilson whose kindness during a family member bereavement will always been remembered too. I will always recommend this estate agent to any friends/family who may be thinking about moving in the future....
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Was this helpful? Yes
Apr 16,2014
Minithumbup
Lee Grace
By:
Apr 16,2014
1 people found
this helpful
I have no hesitancy recommending this agent. The sale of our house was complicated as I live overseas and was selling my parents property. We met Lee when in England along with 2 other agents. His valuation was very realistic (not the highest). He then worked hard to bring in an abundant number of offers. The one we finally accepted and exchanged with was well in excess of the asking price, due to the effort that Lee put in. Being overseas it was hard to sort out certain matters. Lee was ver...
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Was this helpful? Yes
Feb 28,2014
Minithumbup
Ade Grace
By:
Feb 28,2014
1 people found
this helpful
I first engaged with Charlton Grace around 18 months when I wanted to put my property on the market, after being unable to sell, they then rented the property out on my behalf for 12 months. After that period I was able to sell, and I found them to be very helpful with a personal touch which helps when going through a sale. Thanks for all your help....
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Was this helpful? Yes
Feb 20,2014
Minithumbup
By:
Feb 20,2014
1 people found
this helpful
We were about to sell my Mother\'s flat when we received a notification that they had a prospective purchaser who made an offer which was acceptable. They had already found out that the buyer was in a position to proceed and the only reason that the sale took a bit longer than expected was that it was arranged just before Christmas. We were very satisfied with the result....
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Was this helpful? Yes
Jan 23,2014
Minithumbup
By:
Jan 23,2014
1 people found
this helpful
We would highly recommend Charlton Grace in selling a property. Always very professional but approachable, and able to answer any questions. They were always courteous in responding to any situation and kept us fully appraised of visits with feedback from potential buyers. With their marketing we were able to make a quick sale at our asking price....
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Was this helpful? Yes
Nov 25,2013
Minithumbdown
By:
Nov 25,2013
2 people found
this helpful
We decided against allowing Charlton Grace to sell our property as the pitch they used and the value they put on our property was way too high given the current market - most other agencies laughed at the price that Charlton Grace had given us!. Further down the path of buying a property from them, I found them to be rude when I made an offer, no one bother to call me back after my offer was made, when I tried to make a second offer, no one was available and apparently the house had been so...
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What agent could do to change your mind?
Try and have some repsect for prospective customers.
Attached Files
Was this helpful? Yes
Nov 20,2013
Minithumbup
Lee Grace
Ade Grace
By:
Nov 20,2013
2 people found
this helpful
I sold my 1 bedroom maisonette through Charlton Grace, and I am very happy with the level of service. The lease was deemed short, and other agents seem to turn away the business, but Charlton Grace were keen to sell the property and found a good buyer. It so happened that I then purchased my new house through Charton Grace, which made the transaction much easier. The staff are really friendly and you get a personal service, I dealt with Lee, Ade and Mark, all of whom remembered me without me...
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Was this helpful? Yes
Oct 26,2013
Minithumbup
Mark Charlton
By:
Oct 26,2013
0 people found
this helpful
We have just sold our house through Charlton and Grace and we cannot recommend them highly enough. They were professional, fully committed to selling our house (found a buyer within 3 weeks!) They kept us up to date at all times and when we were having a nightmare with our solicitors, Mark became the liaison between all parties and solicitors which meant no room for confusion or any delays. They are everything and more that you would hope to find in an estate agents. Thank you!...
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Was this helpful? Yes
Sep 11,2013
Minithumbup
By:
Sep 11,2013
1 people found
this helpful
Just completed a sale through Charlton Grace. Bought the property through them some years ago and was impressed with the service then so decided to sell it through them too. Cant reconcile some of the other comments in this listing, as I found the team at CG to be very proactive in moving things along at all stages (more so than my solicitor). Bottom line is that CG sold my property within a week at a price I was happy with, then completed the sale within my tight deadline. Thanks guys!...
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Was this helpful? Yes
Aug 16,2013
Minithumbup
By:
Aug 16,2013
1 people found
this helpful
CG were very easy to deal with and kept us up to date at all times. It was nice dealing with an agent that wasn\'t part of a larger group or chain and could offer a more flexible service. CG were honest in the appraisal and valuation of the property we sold and gave us good constructive advice on the property we bought. We have recommended them to family and friends and will certainly use them again in future....
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Was this helpful? Yes
Aug 16,2013
Minithumbup
Lee Grace
By:
Aug 16,2013
0 people found
this helpful
What I liked about charlton grace was their openness and honesty. At our first meeting it was obvious that Lee had done his research on my type of property and was realistic about the asking price. At all times I was kept aware of viewings and was given feedback. They sold my property quickly and got a good price for it, I would definitely recommend them....
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Was this helpful? Yes
Aug 16,2013
Minithumbup
Lee Grace
Mark Charlton
By:
Aug 16,2013
1 people found
this helpful
We used Lee and Mark from Charlton Grace in Basingstoke to sell my house recently. I must say I am a little surprised to see the feedback below as both my partner and I couldn't rate Charlton Grace highly enough. They viewed and valued our property and from instruction our details were distributed with their database and online marketing commenced within 24 hours. Our property met the asked price, a price that other agents felt was un achievable. During the whole process they showed excellen...
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Was this helpful? Yes
Aug 12,2013
Minithumbup
By:
Aug 12,2013
1 people found
this helpful
Charlton Grace were a great help to me both in letting out my property and then later on helping me to sell the same property. Having never been through this process before they were very informative and patient, providing assistance every step of the way. When letting the property they arranged for cleaners and removed some furnishings for me. The tenants were selected by Charlton Grace and were fantastic! I was very pleased that my house was kept spotless and that the tenants paid in ful...
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Was this helpful? Yes
Aug 12,2013
Minithumbup
By:
Aug 12,2013
0 people found
this helpful
The team at Charlton and Grace were great, very helpful and kept us informed all the way through the transaction. We had lots of viewings on our house within weeks of the house being listed, Ade worked really hard for us and we sold our house for nearly the asking value. I would highly recommend them for future buying or selling....
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Was this helpful? Yes
Aug 12,2013
Minithumbup
Mark Charlton
Lee Grace
By:
Aug 12,2013
1 people found
this helpful
We sold our 4 bed detached property in Basingstoke through Charlton Grace and would highly recommend them. We dealt with Mark, Adie and Lee who were always at the other end of the phone when needed and at our request only arranged for those in a strong and proceed-able position to view the house as we needed to move quickly. They did not disappoint on any level and we ended up selling at full (fixed) asking price to cash buyers. Our experience of Charlton Grace was of a company who had a ...
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Was this helpful? Yes
Aug 10,2013
Minithumbup
Lee Grace
By:
Aug 10,2013
0 people found
this helpful
We used Charlton Grace Estate Agents to purchase our property, we dealt with Lee Grace, who provided us with an outstanding service. We were always provided with regular updates and information so that our purchase proceeded smoothly. Highly recommended!!!...
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Was this helpful? Yes
Aug 09,2013
Minithumbdown
By:
Aug 09,2013
3 people found
this helpful
I am a long distance landlord looking to sell my property so booked the agent for a valuation. After meeting him my tenants said they would be happy to deal with him. However due to other reviews on the agency I decided to appoint someone else to handle our sale. When I spoke to Lee Grace and attempted to break it to him gently that although we had been happy with is valuation and fees etc, we had decided not o appoint him at this time. I explained that as I was unable to meet him in person and...
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Was this helpful? Yes
Dec 17,2012
Minithumbdown
By:
Dec 17,2012
5 people found
this helpful
AVOID AVOID AVOID! - Lee Grace does not want to do anything that does not fit into his scheme of things. They need to be chased to perform basic tasks. They don't seem to understand that you are spending hundreds of thousands pounds and have every right to ask questions and to double check information. The service I received as a purchaser was unbelievably poor, if it was my house they were selling and I knew how poor their communication was I would terminate the contract immediately and sit it ...
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What agent could do to change your mind?
- not be rude - return calls when they say they would - Not lie - Communicate internally - be polite and have some respect for customers and the buyers of properties they market.
Attached Files
Was this helpful? Yes
Oct 11,2012
Minithumbdown
By:
Oct 11,2012
1 people found
this helpful
They dod not seem as though selling the house was a priority and make no attempt to actually "sell" the property during viewings. We witnessed this as they showed us round properties we were buying. They aslo showed more concern and loyalty to the person buying our house as they were buying to let and Charlton Grace were thier agent. They continually called me by the wrong name (the name of our buyer) and even came on the phone to ask me if I was still looking for houses when we ...
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Was this helpful? Yes
Jun 22,2012
Minithumbup
Mark Charlton
By:
Jun 22,2012
1 people found
this helpful
In December 2010 Charlton Grace were recommended to me by a friend and her sister, having used most estate agents in Basingstoke to buy and sell houses we thought we\'d try Charlton Grace. Nothing was too much trouble, the whole team were helpful and courteous throughout. At our request they only showed buyers able to proceed,they always picked the phone up straight away and called back when they said they would. The whole customer experience was fantastic and memorable from start to finish keep...
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Was this helpful? Yes
Mar 29,2012
Minithumbup
Lee Grace
Jon Morris
By:
Mar 29,2012
1 people found
this helpful
The sale of my house was not straight forward and I was unlucky enough to lose two lots of buyers. The first chain broke and the second potential buyers pulled out because of a subsidence problem that my property had suffered many years ago. Throughout the whole of this very stressful time I found Charlton Grace to be wholly professional and honest in their dealings and at the same time very supportive in going the extra mile in helping me to sell my property. All four staff at Charlton Grace w...
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Was this helpful? Yes
Mar 24,2012
Minithumbup
By:
Mar 24,2012
0 people found
this helpful
Charlton Grace have been a breath of fresh air! We sold our house end of 2011 and we were given practical advice on what was realistic to sell for and subsequently it took four days! Viewings were booked the same week and having a six week old baby at the time I cannot express what a relief it was to have the worry taken away. We had no problems with the sale and everyone that works there really does provide true customer service. Nothing was too much trouble and any viewings to arrange on ot...
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Was this helpful? Yes
Mar 22,2012
Minithumbup
Jon Morris
Lee Grace
By:
Mar 22,2012
0 people found
this helpful
We recently sold our house through Charlton Grace and were very pleased with the service. Lee came round to take the pictures and worked with us to show the house in the best way to attract viewers. The house went in the paper and also on the various websites that same week and four viewings were arranged immediately. Various staff members handled the viewings so we didn't have to show people round and the house was sold within two days. From then on Jon handled things and kept in regular con...
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Was this helpful? Yes
Mar 20,2012
Minithumbup
Lee Grace
Jon Morris
By:
Mar 20,2012
3 people found
this helpful
I saw the other reviews and it feels like they are talking about a different agency. I have been really impressed with the service and attitude of all the staff I've been involved with at Charlton Grace in Basingstoke. We put our house on the market in October 2011 and asked that the property wasn't marketed because we were only really thinking of moving after Christmas and didn't want the place being advertised for several months. However, we were happy for people to be told that it was avai...
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Was this helpful? Yes
Mar 20,2012
Minithumbup
Ade Grace
Mark Charlton
By:
Mar 20,2012
2 people found
this helpful
I have used Charlton Grace on multiple occasions to buy and sell property. They are efficient, reliable and most importantly honest. I would highly recommend their service, as it has proved value for money and has been very successful. When I have encountered unreliable purchasers, Charlton Grace have endeavoured to ensure that the sale has stayed on course and we have got to completion. They are the only agent I would use in Basingstoke, for sale and lettings....
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Oct 06,2011
Minithumbup
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Oct 06,2011
10 people found
this helpful
Useless. Advised us that they had sold yet refused to list as sold STC, never communicated, never passed offers on, advised buyer to keep looking as we hadn't found. when buying a property through them we were advised a price to enter the bid, we did then they advised the bid wss way to low???, what the hell!! Grace side of Charlton Grace is as typical an estate agent as you could ever expect, rude, blames all others for their mistakes, through enough crap against the wall and some will stick ...
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Oct 04,2010
Minithumbdown
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Oct 04,2010
8 people found
this helpful
Rude, rude, rude. Would never use again. One woman who works there has a terible attitude problem. Amazed they do any business atall! Avoid unless you want to be spoken to with very little respect....
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By: anon
Jan 05, 2012
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I don't usually post reviews but have to leave a comment here to totally agree with the reviews made so far and I hope save any readers from extra undue stress. The lady estate agent who indeed appears to be mum of one of the 'owners' and is also clearly the matriarch to the business at first seemed very pleasant and professional. However this quickly deteriorated and I can only imagine her offensive posturing over the phone to me was prompted by the pursuit of the fee? This lady is the school ...



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Office 1
The Warren 37 Church Street, Basingstoke RG21 7QQ
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