Charlton Grace
4.6/5, 81 reviews
89% recommended
93% sales valuation accuracy
100% sales fee satisfaction
0% lettings valuation accuracy
67% lettings fee satisfaction
Charlton Grace is an established Independent Estate Agency focused on delivering a fresh approach to buying and selling property, through an unrivalled level of customer service. show more Charlton Grace is an established Independent Estate Agency focused on delivering a fresh approach to buying and selling property, through an unrivalled level of customer service.

Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 93% 100% £22,750 £2,150,000
Lettings 0% 67% £950 £1,150
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
0 0 5 1 47 2 19 2 1 4
Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Advertise on
Latest Properties

No Properties

“Excellent service from Charlton Grace...”

Share on :
Sep 11,2019
Minithumbup
By: 'Malcolm and Pamela Hammond'
Sep 11,2019
0 people found
this helpful
We have just exchanged contracts on a flat we are buying through Charlton Grace. We cannot speak highly enough about them. We had excellent service from Mark Charlton who was extremely helpful in all sorts of ways. He answered all the questions we had, and ...
read full review
Was this helpful? Yes

“We were very impressed with the service from ......”

Share on :
Aug 19,2019
Minithumbup
By: 'Caroline Kennett'
Aug 19,2019
0 people found
this helpful
We were very impressed with the service from start to finish. Mark Charlton was extremely professional and responded to every query very effectively and efficiently working on our behalf to keep both us and our buyer happy. We were made to feel like a very ...
read full review
Was this helpful? Yes

“Mark was excellent, responsive and helpful th......”

Share on :
Aug 01,2019
Minithumbup
By: 'Brendan Cavanagh'
Aug 01,2019
0 people found
this helpful
Mark was excellent, responsive and helpful throughout the entire process of our house purchase. He was always willing to take questions back to the seller and did so quickly and helpfully. We would definitely deal with Mark and Charlton Grace again in the future....
read full review
Was this helpful? Yes

“Recent house purchase...”

Share on :
Apr 21,2019
Minithumbup
By: 'Dan'
Apr 21,2019
0 people found
this helpful
Mark and Ade have been very helpful throughout my property purchase. They were unfailingly polite and swift to respond to my queries. The only issue was a small breakdown in communication, where a previous issue with the property was not disclosed fully, but this was ...
read full review
Comment on agent fees
As a buyer, I do not know about their fees
Was this helpful? Yes

“Professional service with a truly personal touch!...”

Share on :
Mar 13,2019
Minithumbup
By: 'NSU'
Mar 13,2019
0 people found
this helpful
Professional service with a truly personal touch! We bought our current house through Charlton Grace and we were so impressed by the service Lee and Michael provided we decided to sell our then home through them. From the very beginning they were both professional, courteous ...
read full review
Comment on agent fees
Very Competitive.
Was this helpful? Yes

“AVOID LIKE THE PLAGUE...”

Share on :
Feb 23,2019
Minithumbdown
By: 'HW'
Feb 23,2019
0 people found
this helpful
I requested to void my contract with Charlton Grace within 24 hours of signing it (which is my legal right given there is a 14 day cooling off period for estate agent contracts). The photos * took of my property were out of focus and poor quality. I ...
read full review
Comment on agent fees
N/A
Was this helpful? Yes

“Excellent Service...”

Share on :
Feb 03,2019
Minithumbup
By: 'gnutgnut'
Feb 03,2019
0 people found
this helpful
Brilliant from start to finish. Fair price, knowledgeable, helpful, friendly and competent staff. Fast responses to all enquiries. They make a complex process seem quite straightforward. An impressive operation I would not hesitate to engage again when the need arises....
read full review
Comment on agent fees
Very fair.
Was this helpful? Yes

“would recommend...”

Share on :
Dec 20,2018
Minithumbup
By: 'wmcleod99'
Dec 20,2018
0 people found
this helpful
Very obliging and very helpful nothing was a bother considering we are 400 miles apart. When I panic Mark was on hand to talk me through it...
read full review
Comment on agent fees
very fair considering the work he had done
Was this helpful? Yes

“Friendly, First Class Service...”

Share on :
Oct 29,2018
Minithumbup
By: 'Steve and Tina'
Oct 29,2018
0 people found
this helpful
We have not moved for many years and were very apprehensive about it; however, every contact with Charlton and Grace has been a good experience. There was none of the "hard selling" some agents use, which would have put us off. Charlton Grace's support and ...
read full review
Comment on agent fees
The most favourable of the quotes we got - but we would have chosen them anyway because of their pleasant, friendly approach,
Was this helpful? Yes

“There for us throughout...”

Share on :
Aug 24,2018
Minithumbup
By: 'Phipps'
Aug 24,2018
0 people found
this helpful
Not only have Mark and Ade ensured we have had consistent and reliable market advice, they have both gone above and beyond our expectations in terms of their persistance to get us through all the 'chain' communications and problems. This is not true of most ...
read full review
Comment on agent fees
Very good value for money
Was this helpful? Yes

“Friendly service...”

Share on :
Jul 16,2018
Minithumbup
By: 'Mrs Philpot'
Jul 16,2018
0 people found
this helpful
We found Ade and Mark extremely friendly and helpful. Mark was so helpful through a difficult exchange, we only brought through Charlton Grace but the service was fantastic....
read full review
Was this helpful? Yes

“I've bought a property through this company, at the same ......”

Share on :
Mar 11,2018
Minithumbup
By: 'JoanW'
Mar 11,2018
0 people found
this helpful
I've bought a property through this company, at the same time as selling a property through a London company. The latter was a very prolonged and painful affair. Through this Mark and Adrienne were supportive giving good advice and never lost faith in the sale ...
read full review
Comment on agent fees
Not applicable. I was buying.
Was this helpful? Yes

“I have just had a horrendous time selling my house ......”

Share on :
Mar 01,2018
Minithumbup
By: 'Alan J.'
Mar 01,2018
0 people found
this helpful
I have just had a horrendous time selling my house due to having purchasers with marital problems further down the chain. I sold my house in October but am moving in March. Throughout this period of time Mark and Ade kept phoning up and down ...
read full review
Comment on agent fees
I had a good and fair deal.
Was this helpful? Yes

“I have found Michele Blay to be very helpful and ......”

Share on :
Jan 15,2018
Minithumbup
By: 'Gray Healthcare'
Jan 15,2018
0 people found
this helpful
I have found Michele Blay to be very helpful and supportive in helping to find a suitable rented property. She has always been professional but has a very friendly personable manner. I hope to work with Michele again and would like to thank Michele for ...
read full review
Comment on agent fees
I do not agree with a payment for a check out fee, I feel that this should be responsibility of the landlord.
Was this helpful? Yes

“Charlton Grace Estate Agents, and in particular Mark, are a ......”

Share on :
Nov 15,2017
Minithumbup
By: 'Jason'
Nov 15,2017
1 people found
this helpful
Charlton Grace Estate Agents, and in particular Mark, are a breath of fresh air. After dealing previously with one of the so called 'big High Street agents' our experience with Charlton Grace was fantastic. From requesting a viewing right through to Exchange Of Contracts Mark ...
read full review
Comment on agent fees
I only purchased a property through Charlton Grace so unable to comment on this.
Was this helpful? Yes

“Charlton Grace are a fantastic estate agent and I would ......”

Share on :
Oct 24,2017
Minithumbup
By: 'Ashfords'
Oct 24,2017
0 people found
this helpful
Charlton Grace are a fantastic estate agent and I would highly recommend them. We dealt with Ade and Mark and wow what fantastic people they are and lovely too. People say buying a house is the most stressful time of your life but I can ...
read full review
Was this helpful? Yes

“Absolutely brilliant! The best agent in Basingstoke. We have dealt ......”

Share on :
Oct 02,2017
Minithumbup
By: 'Mrs Davies'
Oct 02,2017
0 people found
this helpful
Absolutely brilliant! The best agent in Basingstoke. We have dealt with both Mark and Lee with regards to Purchase, Lettings and Sale and they are honest (which I believe stands them above all others), reliable, professional and persistent when required. Everything you can ask for ...
read full review
Comment on agent fees
Very good
Was this helpful? Yes

“I found both Ade and Mark endlessly charming and helpful ......”

Share on :
Aug 30,2017
Minithumbup
By: 'Caroline'
Aug 30,2017
0 people found
this helpful
I found both Ade and Mark endlessly charming and helpful in all respects : Ade during the selling of my house and Mark chasing the purchasers' solicitors when signing the Contract and obtaining a Completion Date took forever .......
read full review
Comment on agent fees
Good
Was this helpful? Yes

“Excellent service from both Ade and Mark. I was kept ......”

Share on :
Aug 12,2017
Minithumbup
By: 'Ms M'
Aug 12,2017
0 people found
this helpful
Excellent service from both Ade and Mark. I was kept informed every step of the way. My property was sold within ten days of it going on the market. Brilliant!...
read full review
Was this helpful? Yes

“We needed a house to rent and had many complications ......”

Share on :
Apr 24,2017
Minithumbup
By: 'Kerry and Margot'
Apr 24,2017
0 people found
this helpful
We needed a house to rent and had many complications as we were moving back to the UK from Portugal. We hit many obstacles until we found the house that ticked all the boxes. Luckily the agent was Charlton Grace and in particular Michele who ...
read full review
Comment on agent fees
Fees are commensurate with the excellent service.
Was this helpful? Yes

“From the moment we called Charlton Grace to view a ......”

Share on :
Mar 06,2017
Minithumbup
By: 'Claire+Tim'
Mar 06,2017
0 people found
this helpful
From the moment we called Charlton Grace to view a house, Ade was fantastic. She arranged us a quick viewing and was incredibly helpful with all our questions what with this being our first home. Any emails or calls were have been answered quickly and ...
read full review
Was this helpful? Yes

“We sold our 6 bed detached house in Basingstoke via a ......”

Share on :
Feb 04,2017
Minithumbup
By: 'Sandra and David P.'
Feb 04,2017
0 people found
this helpful
We sold our 6 bed detached house in Basingstoke via a sole agency with Charlton Grace. We met with several larger and better known agents before deciding, but preferred Lee Grace's personal, polite, enthusiastic and friendly approach. The service was excellent from start to finish. We ...
read full review
Comment on agent fees
Good value.
Was this helpful? Yes

“I sold my house using a different agent and bought ......”

Share on :
Dec 06,2016
Minithumbup
By: 'PaulB_Basingstoke'
Dec 06,2016
0 people found
this helpful
I sold my house using a different agent and bought a house being sold by Charlton Grace. The chain came very close to falling through but Mark did an excellent job of chasing everyone up and smoothing out all the problems that came up. I ...
read full review
Was this helpful? Yes

“I used Charlton Grace for the second time as I ......”

Share on :
Nov 21,2016
Minithumbup
By: 'Kevin Davies - Basingstoke'
Nov 21,2016
0 people found
this helpful
I used Charlton Grace for the second time as I couldn't find anyone who I was happier to have representing the sale of my house. All points of contact have been nothing but professional and I would thoroughly recommend their services for either buying and ...
read full review
Comment on agent fees
Very good value for the service
Was this helpful? Yes

“I deal with Estate Agents across the South of the ......”

Share on :
Nov 14,2016
Minithumbup
By: 'Becky Allen'
Nov 14,2016
0 people found
this helpful
I deal with Estate Agents across the South of the UK on a regular basis as I work in the property industry and can honestly say I struggle to find anything positive to say about the majority. Overall every member of the team at Charlton ...
read full review
Comment on agent fees
N/A
Was this helpful? Yes

“Bought a house through CG and can't fault them at ......”

Share on :
Aug 30,2016
Minithumbup
By: 'Ben&Amy'
Aug 30,2016
0 people found
this helpful
Bought a house through CG and can't fault them at all. Ade was a delight to speak to and Mark was extremely helpful too. Thank you....
read full review
Comment on agent fees
NA
Was this helpful? Yes

“Having had three quotes from agents to sell my property, ......”

Share on :
Aug 19,2016
Minithumbup
By: 'Rosie S.'
Aug 19,2016
0 people found
this helpful
Having had three quotes from agents to sell my property, Mark Charlton was head and shoulders above the others in his approach, manner and professionalism. I am so glad I decided to sell my house with Charlton Grace. I was kept informed every step of ...
read full review
Comment on agent fees
I know it costs money to sell a property but the figure quoted was fair. As independent agents I felt they worked hard for me and went that extra mile. So therefore, in my view worth every penny.
Was this helpful? Yes

“I never normally do this kind of thing (do a ......”

Share on :
Aug 02,2016
Minithumbup
By: 'Chris Copper'
Aug 02,2016
0 people found
this helpful
I never normally do this kind of thing (do a review), but I was so impressed with the service that I received on my House Sale from Mark and Ade that I thought it was important that other people should realise that there are fantastic ...
read full review
Comment on agent fees
Good
Was this helpful? Yes

“I have used this agent 3 times now to sell my ......”

Share on :
May 10,2016
Minithumbup
By: 'GS1965'
May 10,2016
0 people found
this helpful
I have used this agent 3 times now to sell my houses and would not use any other agent. The are courteous, reliable and professional, nothing is too much trouble and all my houses sold within a short space of time....
read full review
Comment on agent fees
Agents fees are very competitive.
Was this helpful? Yes

“Mark and Lee are excellent estate agents, very courteous and ......”

Share on :
May 06,2016
Minithumbup
By: 'RBecket'
May 06,2016
0 people found
this helpful
Mark and Lee are excellent estate agents, very courteous and professional at all times, realistic property valuers and most importantly very effective. CG have successfully sold our home for the asking price and then guided us through the entire process to completion. Mark, in particular, ...
read full review
Comment on agent fees
Very competitive
Was this helpful? Yes
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure available.

Awards won by Charlton Grace

Individual Branch Awards

Basingstoke, RG21


.
As Seen On

Find the Best Agent to
Sell or Rent Your Home