Charlesons are a completely independent agency, which will allow our growth and direction to be shaped by learning, adapting, and responding ethically to our client’s needs.

We believe that now is the time to bring a more personalised way to professional estate agency in Redbridge.

What it means for you…
Traditional customer service integrity - to meet the specific needs of twenty-first century property sales and lettings.
A personalised approach - a fresh way forward, whilst pres
Read full description...Charlesons are a completely independent agency, which will allow our growth and direction to be shaped by learning, adapting, and responding ethically to our client’s needs.

We believe that now is the time to bring a more personalised way to professional estate agency in Redbridge.

What it means for you…
Traditional customer service integrity - to meet the specific needs of twenty-first century property sales and lettings.
A personalised approach - a fresh way forward, whilst preserving the established values of client service and compliance to industry standards.
Charlesons

357 Eastern Avenue
Ilford
Essex
IG2 6NE
0208 550 2221

www.charlesons.co.uk

Properties for Sale
Properties to Rent

“ Good Agents... ”

Apr 30,2018
Minithumbdown
By: 'Raveen K'
Apr 30,2018
0 people found
this helpful
Very good agents - helped me during my tenancy and to get all my deposit back. Thank you for all your help...
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Comment on agent fees
good
Was this helpful? Yes

“ Fault with my heating system and door bell... ”

Apr 30,2018
Minithumbup
By: 'Osas dickson'
Apr 30,2018
0 people found
this helpful
Kervin was so amaziing. He came to solve the problems as soon as he was called now my heating system and door bell is working very well...
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Was this helpful? Yes

“ Great service... ”

Apr 30,2018
Minithumbup
By: 'Ajay'
Apr 30,2018
0 people found
this helpful
Very good company to deal with. Very professional from the start. We had a few issues with appliances in our flat and Kevin managed to get this sorted in a matter of days. They are quick to respond and have not had any issues as ...
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Comment on agent fees
Good
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“ Amazing service without any delay!... ”

Apr 29,2018
Minithumbup
By: 'Jay s'
Apr 29,2018
0 people found
this helpful
I have been dealing with Kevin for renting my property out and he has been doing an outstanding job, he manages the prieprt effectively and efficiently. If the tenants have any issues or queries he is quick to answer them and assist them. When i ...
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Comment on agent fees
Agent fees were competitive compared against other agencies. So you can't complain especially with the level of service you are getting.
Was this helpful? Yes

“ Great service... ”

Apr 29,2018
Minithumbup
By: 'Ajay'
Apr 29,2018
0 people found
this helpful
Very good company to deal with. Very professional from the start. We had a few issues with appliances in our flat and Kevin managed to get this sorted in a matter of days. They are quick to respond and have not had any issues as ...
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Comment on agent fees
Good
Was this helpful? Yes

“ Extremely helpful and knowledgeable... ”

Apr 28,2018
Minithumbup
By: 'Kamile Buk'
Apr 28,2018
1 people found
this helpful
I have been renting properties in London for 5 years.  I had very bad experience with other agents, in terms of fees and service...then found Charlesons.  Can't express how delighted I am with them, staff are amazing and they have extensive knowledge on the ...
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“ Very professional... ”

Apr 28,2018
Minithumbdown
By: 'Linzi'
Apr 28,2018
0 people found
this helpful
Kevin actually manages the flat above mine. When we had a few issues regarding some leaks in the property. I spoke to a lovely lady at Charlesons who passed me on to Kevin. After explaining the issue, Kevin had his builders onsite within a few ...
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Comment on agent fees
n/a
Was this helpful? Yes

“ Good agent... ”

Apr 24,2018
Minithumbup
By: 'Kareen'
Apr 24,2018
1 people found
this helpful
Everyone at charlesons are great. I have mostly spoken to Kevin as he manages the property and helps with and issues as quickly and best as possibly. He is great at his job. Very good at fixing any issue that I have at home...
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Comment on agent fees
Okay
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“ Exceptional service... ”

Apr 24,2018
Minithumbup
By: 'Angela'
Apr 24,2018
2 people found
this helpful
I have had numerous dealings with Kevin through Charlesons. His service has been nothing short of exceptional. He is always easy to reach and very professional when conducting his work. The whole team is brilliant and helpful....
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Comment on agent fees
Good
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“ Professional and efficient... ”

Apr 23,2018
Minithumbup
By: 'Hasan'
Apr 23,2018
1 people found
this helpful
Charlesons have been managing my properties for over 5 years now and things have changed drastically with the company. All for the better. They had rebranded and have made a amazing job with their decor in their Gants Hill office. The staff are excellent and very ...
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Comment on agent fees
Can be cheaper, but hey everyone would like things cheaper
Was this helpful? Yes

“ Best property manager... ”

Apr 22,2018
Minithumbup
By: 'Hameed'
Apr 22,2018
1 people found
this helpful
Cannot fault kevin for the work he has put in. Kevin manages 5 of my properties in the redbridge area and has been a pleasure to work with. Any issues is efficiently and professionally dealt with and I would highly reccomend him....
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Comment on agent fees
The amount of time and effort Kevin puts it justifies the fee I pay.
Was this helpful? Yes

“ Very easy, clear and precise.... ”

Apr 22,2018
Minithumbup
By: 'K Vadher'
Apr 22,2018
2 people found
this helpful
A little difficult to get hold of at times, but they always come back to you and between them they have good communication.   We had a boiler leak at one of our properties and due to their Management teams experience they expedited this within no ...
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Was this helpful? Yes
Feb 19,2018
Minithumbup
By: 'Aneef'
Feb 19,2018
0 people found
this helpful
Very professional and helpful. I have got my full refund back. Not a single penny is deducted from my deposit. A good bunch of excellent people are running the Gantshill branch...
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Was this helpful? Yes
Feb 14,2018
Minithumbup
By: 'Incra Lucas'
Feb 14,2018
1 people found
this helpful
Managing my property for over 6 years. Never any issues. Friendliest agents i have ever dealt with. Warm and welcoming. Very professional and knows the area and legislations. Thank you once again....
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Comment on agent fees
what you would expect to pay.
Was this helpful? Yes
Jul 18,2017
Minithumbup
By: 'Mrs M Brickell'
Jul 18,2017
2 people found
this helpful
Firstly, the agency's decor is fantastic. The agency has a very welcoming and elegant look which made me walk in in the first place. The team are very friendly and polite. They assisted me perfectly in finding great tenants for my property. I highly recommend ...
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Comment on agent fees
You pay for a remarkable service . They are very well educated , polite, professional and perfect with communicating and ensuring I am kept up to date. Very pleased . You okay for what you get and they guide you through the process.
Was this helpful? Yes
May 29,2017
Minithumbdown
By: 'THEREALLANDLORD'
May 29,2017
7 people found
this helpful
*. They will let your property out to anybody as long as they get their admin fees. They are known to charge extortionate and unnecessary charges also. In my case they were managing many of my properties where one tenant had been a nuisance not paying ...
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Comment on agent fees
Not the best around
Was this helpful? Yes
Apr 27,2017
Minithumbdown
By: 'Sev'
Apr 27,2017
9 people found
this helpful
Just a few examples: - Charging us for carpet cleaning and professional cleaning when we had already paid for a service (and have invoices to prove it). - Charging us for a balcony door that broke due to poor quality; the locksmith confirmed that the ...
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Was this helpful? Yes
Jan 18,2017
Minithumbup
By: 'Miss Rahman'
Jan 18,2017
3 people found
this helpful
They were a fantastic Estate Agent & Adam is one of the best Estate Agents that my family have ever had. He is excellent with people, is extremely knowledgable and a brilliant person to deal with, exceptionally professional. Him and his team deserve extreme success, ...
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Comment on agent fees
Fine
Was this helpful? Yes
Jan 04,2017
Minithumbup
By: 'Akif'
Jan 04,2017
2 people found
this helpful
If I was to summarise these two gentlemen (Adam & Mohammed) in one word, it would be PROACTIVE. I was searching for a house since July 2016 and after many many search hits and 5 viewings all over London which didn't materialise into anything, I received a ...
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Comment on agent fees
Good - Reasonable given the level of service I received. 1.5% split 50/50 between buyer and seller (both clients to the estate agent).
Was this helpful? Yes
Dec 28,2016
Minithumbup
By: 'Ozzie'
Dec 28,2016
2 people found
this helpful
Kevin is an absolute pleasure to deal with. He is always attentive and incredibly friendly. Makes it all a lot less stressful. Thanks....
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Comment on agent fees
Good
Was this helpful? Yes
Dec 23,2016
Minithumbup
By: 'Brigitte'
Dec 23,2016
2 people found
this helpful
Kevin is a really pleasant agent, kind and very helpful. Every time i have called in he was always friendly and ready to help resolve any query as soon as possible....
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Was this helpful? Yes
Dec 23,2016
Minithumbdown
By: 'Aly'
Dec 23,2016
2 people found
this helpful
Kevin has been excellent at managing my investment. Great knowledge on many aspects of housing laws and a truly great advisor. I trust Kevin with all maintenance issue, with his vast knowledge, it simple to understand what the problems are and always quick at sorting ...
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Comment on agent fees
With the level of customer service and detail, its worth it!
Was this helpful? Yes
Dec 22,2016
Minithumbup
By: 'George'
Dec 22,2016
2 people found
this helpful
Kevin was very helpful whenever I needed help. Very polite and always respectful. However, I think the most important attribute that Kevin displayed was his eagerness and celerity shown when he was asked for help. A top man....
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Comment on agent fees
Agents fees are agents fees.
Was this helpful? Yes
Dec 22,2016
Minithumbup
By: 'Mr J.Gurjar'
Dec 22,2016
2 people found
this helpful
Mr Kevin Bhurisah's ability to interpret my requirements and to explain building,technical and overall generals matters in words that I could understand which made my worries totally stress less and very satisfaction.He has always showed a polite and considerable attitude,making me feel ...
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Comment on agent fees
So far so good .
Was this helpful? Yes
Sep 26,2016
Minithumbup
By: 'Helena's Daugher'
Sep 26,2016
1 people found
this helpful
I approached Century 21, to sell my mother's flat earlier this year, with the usual prejudices and preconceived ideas about Estate Agents - all quickly dispelled. Polite and efficient throughout our dealings. I was even advised on the type of refurbishment I should undertake. After only ...
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Comment on agent fees
Quite acceptable and good value for the service given.
Was this helpful? Yes
Aug 29,2016
Minithumbup
By: 'Mr Patel'
Aug 29,2016
1 people found
this helpful
We recently sold a house with Century 21. The quality of service was fantastic, correspondence was quick, we were kept informed of the progress of the sale and Adam and Mohammed were very helpful. Overall we had a positive experience and would definitely use them again, ...
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Was this helpful? Yes
Aug 29,2016
Minithumbup
By: 'Baby'
Aug 29,2016
1 people found
this helpful
He was very polite while dealing with me as a customer. Whenever I contacted him and if he was not in the office, he always phoned me back and did whatever was to be done....
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Comment on agent fees
good
Was this helpful? Yes
Jul 08,2016
Minithumbup
By: 'Howard Wolowitz'
Jul 08,2016
2 people found
this helpful
excellent service from Mohammed, was great in dealing with some difficult situation with the solicitors which I did not understand. I informed him and he explained everything and made me understand what is happening. It's nice to know that agents are not as bad as ...
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Comment on agent fees
Faboulous
Was this helpful? Yes
Jul 05,2016
Minithumbup
By: 'L & Family'
Jul 05,2016
2 people found
this helpful
5* Service from Century 21 In Gants Hill. I recently went though a private letting process as a prospective tenant. My family and I are so thankful to Akeel and Simran who worked so hard to find us the perfect home. Both Akeel and Simran went above ...
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Comment on agent fees
Fees are in line with what I have paid before with agents who are not the most efficient. Of course it makes a difference of admin fees can be a better rate.
Was this helpful? Yes
Jul 05,2016
Minithumbup
By: 'Amy Molten'
Jul 05,2016
1 people found
this helpful
I had the the best service from start to finish. I can't express how grateful I am to Mohammed for keeping me updated with everything that was going on during my purchase, he and the century21 team have been a great help. I have got ...
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Comment on agent fees
Excellent
Was this helpful? Yes
Areas covered
  • IG2
  • Ilford
  • IG7
  • London
  • IG1
  • Essex
  • IG3

NAEA ARLA DPS TDS SAGEagent My deposits scheme Move With Us


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
32 3 24 4 11 0 8 1 3 4

Agent Fees

No fees set.
Last updated at 2:22 PM 31/10/2017 by allAgents

Complaints Procedure

No procedure set.
Last updated at 2:22 PM 31/10/2017 by allAgents

Awards won by Charlesons

Individual Branch Awards

Ilford, IG2


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