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Website not available Properties for sale
Properties for rent
Sep 26,2017
Minithumbup
Dawn Warren
By: 'Former Gorse Hill Resident'
Sep 26,2017
0 people found
this helpful
The sale of our property in Gorse Hill turned out to be a complicated and protracted affair. When finding a buyer, and throughout the conveyancing process, Charles Harding staff were well-informed, supportive and responsive to our queries. We would certainly recommend them to prospective buyers sellers in the area....
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Comment on agent fees
In line with the market
Was this helpful? Yes
Sep 08,2017
Minithumbup
Heidi
George
By: 'Jill & Michael'
Sep 08,2017
0 people found
this helpful
Thank you so much to Jon, George and especially Heidi for helping us selling our house. You made the process so much easier with your calm and professional manner...
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Comment on agent fees
Value for money
Was this helpful? Yes
Sep 07,2017
Minithumbup
Dawn Warren
Lee Thrush
By: 'Diana and craig'
Sep 07,2017
0 people found
this helpful
We cannot thank all of the team at Charles's Harding gorsehill branch enough. From start to finish they have helped us every step of the way.. The follow ups,feedback,support and advice was second to none and nothing was ever too much bother for them,even with my daily phone calls! We can honestly say that they are such a wonderful team who are fully committed before,throughout and even after a sale. Dawn,Lee,James and Karen are truly wonderful and I'm so glad we chose to sell our house with the...
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Comment on agent fees
Great
Was this helpful? Yes
Sep 06,2017
Minithumbup
Dawn Warren
James Griffiths
By: 'Ian J'
Sep 06,2017
1 people found
this helpful
I purchased a property through Charles Harding & all through the process they were very professional & helpful in getting us what we needed. We had multiple viewings of the property to make sure everything was ok & even requested a 2 hour slot so our builder could attend, all the time Charles Harding were able to support. James was fantastic in supporting our viewings & Dawn was on hand to push the process along when needed....
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Was this helpful? Yes
Aug 21,2017
Minithumbup
Heidi
George
By: 'Sold'
Aug 21,2017
0 people found
this helpful
We was pleased with the service provided and received regular updates to successfully get our sale through. Thank you to all that helped in the Old Town team...
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Comment on agent fees
Good
Was this helpful? Yes
Aug 08,2017
Minithumbdown
George
By: 'craigpb'
Aug 08,2017
0 people found
this helpful
Reading other reviews, I am not really sure if I just experienced just an average service or what? I purchased a property in Old Town, anytime I wanted to view there wasn't a problem, however the communication between me the buyer and the seller wasn't great, particularly when I was trying to set up a builder to come in and give an estimate. Estate Agents really need to up their game generally as no agency that I experienced in Old Town went above and beyond....
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Comment on agent fees
n/a
Was this helpful? Yes
Aug 05,2017
Minithumbdown
By: 'Cracker'
Aug 05,2017
0 people found
this helpful
Extremely bad customer service from two branches now, Old Town & Gorse Hill. We had put an offer in on a property recently and never received a call as to whether our offer was successful or if we would like to increase our offer if not. We have since called to try and arrange a viewing on another property being marketed but as no Sales staff were in as of 9.11am on a Saturday we spoke to a lady in rentals who took our number and said she would get someone from Sales to call us when they go...
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Was this helpful? Yes
Aug 04,2017
Minithumbup
Heidi
George
By: 'Katie'
Aug 04,2017
1 people found
this helpful
Fabulous at all times. Thank you so much for all your efforts. Seamless selling processes. Very happy.Will always recommend....
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Comment on agent fees
Good
Was this helpful? Yes
Aug 02,2017
Minithumbup
By: 'Tom8080'
Aug 02,2017
1 people found
this helpful
Being a buyer from Reading I found Charles Harding to be extremely helpful there local knowledge helped narrow down my search and they suggested a property which I later bought....
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Comment on agent fees
Good value for money
Was this helpful? Yes
Jul 25,2017
Minithumbup
By: 'Norton'
Jul 25,2017
0 people found
this helpful
I purchased a property in Old Town and I was extremely impressed by the way Charles Harding handled the process, regular updates helped make my buying process reassuring....
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Was this helpful? Yes
Jun 09,2017
Minithumbup
Dawn Warren
By: 'Jeanette Miller'
Jun 09,2017
0 people found
this helpful
Dawn and the Gorse Hill team provided a really professional experience throughout the whole selling process. I no longer lived locally and wanted an estate agent I could trust to deal with the whole sales process for me, in my absence. From the moment I met Dawn I felt confident I could put my trust in her and the team. Dawn did her utmost to work with my timescales and viewing arrangements. I was kept me up to date regularly with the sales activity both by email and phone, Dawn and her team p...
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Comment on agent fees
We negotiated a sensible fee which I feel was value for money
Was this helpful? Yes
May 27,2017
Minithumbup
By: 'JJ'
May 27,2017
0 people found
this helpful
Charles Harding sold my house for the asking price where another agent failed - I have moved to Spain now but would definitely use again if ever needed to. Adios - JJ...
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Comment on agent fees
Good - Cheaper than last agent and far better service
Was this helpful? Yes
May 18,2017
Minithumbup
Lee Thrush
Dawn Warren
By: 'Bev'
May 18,2017
0 people found
this helpful
All in all a fantastic service !! For buying selling and rental. And we have used all of these services they provide. Lee, Dawn. Karen. James. All professional and always wearing a smile !! A pleasure to do business with you all. Bev Neal...
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Comment on agent fees
Very fair
Was this helpful? Yes
Mar 14,2017
Minithumbup
By: 'Rosie x'
Mar 14,2017
0 people found
this helpful
I sold my property in Old Town with Charles Harding. I was very satisfied with the service. Thank you x...
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Comment on agent fees
good
Was this helpful? Yes
Mar 13,2017
Minithumbup
By: 'Liden'
Mar 13,2017
0 people found
this helpful
We are so happy, I would like to thank Charles Harding for getting my purchase through. We found the office to be very friendly and helpful when contacting for updates. Would recommend to anyone. A* service...
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Was this helpful? Yes
Mar 07,2017
Minithumbdown
By: 'Patti'
Mar 07,2017
0 people found
this helpful
Appalling customer service, checks on tenants not carried out, property inspections not carried out, property left in disgusting state, sale lost when tenants refused to move out on agreed date. Everything I had left at the property for tenants use vanished when they eventually left. Avoid this agent at all costs!...
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Comment on agent fees
As I was paying for virtually no service - bad. I would have been better off renting it out myself.
Was this helpful? Yes
Mar 02,2017
Minithumbdown
By: 'Mart'
Mar 02,2017
2 people found
this helpful
Expensive,ignorant,dont care about customer, fail to maintain property flews,problems with getting deposit back, promises with no cover....
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Comment on agent fees
High fees
Was this helpful? Yes
Feb 27,2017
Minithumbup
Dawn Warren
By: 'Mike Burgess'
Feb 27,2017
0 people found
this helpful
Professional and personal service from Dawn Warren from the initial appointment to the sale completion. The best thing about Dawn is she keeps you well informed and always follows up on potential buyers. I highly recommend Dawn and her team at Charles Harding - excellent work !...
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Comment on agent fees
Excellent value for money for the job that was completed. It really is worth paying for an experienced and professional agent - like Dawn
Was this helpful? Yes
Feb 20,2017
Minithumbup
By: 'down with Harding'
Feb 20,2017
1 people found
this helpful
Truely terrible service and attitude. Anyone thinking of letter their property, please use anyone else other than Charles Harding. Having been on the tenent side of renting a property through them. I absolutely would not use them again. They do nothing, and take large amounts of money. Even when you pay on time they still accuse you of not paying on time and then try and blame you for their mistake. Utter, Utter crap/...
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Comment on agent fees
Very expensive for little in return
Was this helpful? Yes
Dec 13,2016
Minithumbdown
By: 'Frustrated customer for your acts'
Dec 13,2016
1 people found
this helpful
If there is any chance to give less than zero star I want to give them minus zero star for Swindon Commercial Road branch worst letting agency.Staff will not respond to our calls or mails but they will put 200% effort to take all out deposit without our consideration....
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Comment on agent fees
worst
Was this helpful? Yes
Sep 29,2016
Minithumbup
James Griffiths
Dawn Warren
By: 'Ali Johnson'
Sep 29,2016
0 people found
this helpful
Fantastic service from James who was so professional and Dawn with her calm approach to the sale of my home .I would definitely happily recommend this office and a big thank you to James and his team ....
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Comment on agent fees
Excellent value
Was this helpful? Yes
Aug 21,2016
Minithumbup
Dawn Warren
James Griffiths
By: 'Mr and Mrs Kirby'
Aug 21,2016
0 people found
this helpful
Fantastic agents delivered everything they promised with lovely helpful staff. Dawn was brilliant would fully recommend this agent. Ten out of Ten....
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Comment on agent fees
Fees were by far the best out of all agents we tried.
Was this helpful? Yes
Mar 23,2016
Minithumbup
By: 'G. May'
Mar 23,2016
1 people found
this helpful
I would like to say thank you to Charles Harding especially Jon Harding for selling my property in Plymouth Street. An open house was recommended and generated so much interested I sold my property the same day. Regular communication from him made the selling process quick and easy. Thanks again. Greg May...
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Comment on agent fees
Good
Was this helpful? Yes
Mar 23,2016
Minithumbdown
By: 'Clare Lafferty'
Mar 23,2016
0 people found
this helpful
My partner and I found a property being listed by Charles Harding in Swindon (2bed flat 1bathroom & ensuite) we made an offer and after a lot of back and forth ended up agreeing at the asking price. After paying for searches the lender down valued the house by 15k! Naturally no one would over pay for a house by 15k however Charles Harding called us and asked us to change lender... (I'm happy with my interest rate & lender thanks). Charles Harding & our lender went through a valuation...
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What agent could do to change your mind?
Bad.
Attached Files
Comment on agent fees
Bad.
Was this helpful? Yes
By: James Kirkham
Mar 23, 2016
View all comments (2)
Nicely done! Find someone is dissatisfied with your company and their interactions with you, then tell them they are wrong. This is great customer service! Makes me wonder why you have 4 times as many negative reviews as positive. ...
Mar 09,2016
Minithumbdown
By: 'MR OX'
Mar 09,2016
0 people found
this helpful
I happened to have my 2 properties buying through Charles Harding. I wasn't experienced the first time and transaction went fairly smoothly, however, the second time around I noticed a lot of flaws working with them. The communication and follow ups were poor, you will have to chase all the time yet you wouldn't get a real update, We have been delayed at least 2 months, yet the handover was roughly dealt by them, left us a series of problems with no answers. They got their commission, clap off t...
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Was this helpful? Yes
By: Heidi-Jayne George
Mar 15, 2016
View all comments (1)
Mr Ox, I note your comments and would be more than happy to discuss in detail but we are unaware of your details or the address of the property purchase you are referring to. ...
Oct 16,2014
Minithumbdown
By: 'Freddie'
Oct 16,2014
1 people found
this helpful
Avoid like the bubonic plague - A discredit to their industry and it's an insult to their competitors to say they actually provide a service. They don't even have a service....
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Was this helpful? Yes
Apr 26,2013
Minithumbup
Lee Thrush
Dawn Warren
By: 'Simon Bees'
Apr 26,2013
0 people found
this helpful
I have previously used Charles Harding for sale of other properties. The service I received from Branch Manager Lee and Dawn at the Gorse Hill office was excellent. They kept me informed of the sale all the way through and at was a stressful time been exemplary in their customer care. I would have no qualms about recommending them far better than other agents I have had dealings with over the sale of our house. Thanks again...
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Was this helpful? Yes
Sep 07,2012
Minithumbdown
By: 'Char2012'
Sep 07,2012
3 people found
this helpful
We had very little support during our 13 months with one of their properties - who then passed us over to the landlord who did deal with all our issues more effectively...sometimes! However my main concern was once we had moved out and we requested our deposits back (over ‚£1100) they had a "don\'t care attitude" and said they were no longer involved with the property DO NOT USE THIS COMPANY...
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What agent could do to change your mind?
Assisted more with the property throughout the year. Co-operated with our deposits and holding our money - which has proved difficult for us to afford our next property.
Attached Files
Was this helpful? Yes
Aug 21,2012
Minithumbup
Dawn Warren
Lee Thrush
By: 'Tracy'
Aug 21,2012
0 people found
this helpful
Very professional and friendly from start to finish, we tried to sell our property using another agent but we were not getting many bookings. Charles Harding came to the rescue by advising us on what we could do to help sell our home, sold within 5 weeks . Communication throughout was fantastic by phone and e mails. We also brought from Charles Harding as well we us advising them what we wanted as in garage of road parking etc, they come up trumps . They showed us one house we fell in love ...
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Was this helpful? Yes
Aug 20,2012
Minithumbdown
By: 'p\'d off'
Aug 20,2012
1 people found
this helpful
We are having a nightmaere with charles harding our home we are renting is damaged and flooded with mould on the walls with no smoke alarms working etc.personnal belongings are damaged and personal photos etc. We went away on holiday for one week and come home to a wrecked and flooded house on a saturady evening. We had no way of contacting them after requesting contact details of landlord for emergencies nearly a year a go. They come out on the monday and try and blame us. We have now gone ...
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Was this helpful? Yes



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Last updated at 12:51 PM 31/05/2017 by Dawn Warren

Complaints Procedure

Email the Director; Lee Thrush lee.thrush@charles-harding.co.uk
Last updated at 12:51 PM 31/05/2017 by Dawn Warren

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