No description available.
Properties
for Sale   4    to Rent   7

Performance Statistics
- Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 73% 92% £140,000 £395,000

Review statistics
From Landlords From Tenants From Vendors From Buyers Other
0 0 2 5 15 3 9 1 0 6

Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice

Members of
TPOS Sales TPOS Lettings TPOS DPS

“Simply Unacceptable...”

Share on :
Apr 03,2019
Minithumbdown
By: 'Tom'
Apr 03,2019
1 people found
this helpful
Charles Carr are quite happy to rent you a property without a functioning oven or fire alarm but will dodge any calls to remedy any and all issues no matter how dangerous they may be. As of writing, it has been 11 months with these issues. ...
read full review
Comment on agent fees
Dreadful.
Was this helpful? Yes

“Poor service from start to finish...”

Share on :
Dec 20,2018
Minithumbdown
By: 'Dawn'
Dec 20,2018
1 people found
this helpful
Poor communications, continuous errors, a shambles from start and still continuing after notice given and completed. Do not use at all. Staff are inadequate at their job. Also very bulshy with communication....
read full review
Comment on agent fees
Bad
Was this helpful? Yes

“Experience buying our home...”

Share on :
Oct 19,2018
Minithumbup
By: 'Shalz'
Oct 19,2018
0 people found
this helpful
We bought our home through Charles Carr. All around good experience, especially Rebekah who has been a delight to deal with! We viewed our prospective home a few times and she was always more than happy to help. On completion date when we went to ...
read full review
Was this helpful? Yes

“Made to feel like 2nd class citizen...”

Share on :
Oct 16,2018
Minithumbdown
By: 'Mrs N.O.T Goodenough'
Oct 16,2018
0 people found
this helpful
Poor service, bad communication.Often do not reply to reasonable queries, have had to chase them up several times. They should be providing a service to the Tenant as well as the Landlord and not treat the tenant as if they are a nuisance. Took ...
read full review
Comment on agent fees
Seemed fair at the time but not so sure now.
Was this helpful? Yes

“Unbusinesslike...”

Share on :
Aug 10,2018
Minithumbdown
By: 'Alex'
Aug 10,2018
1 people found
this helpful
10 months completely wasted!!! I have never encountered such a bad customer service in my life! Three buyers, property sold 3 times, 4 surveys done, and three agents who left the agency without even telling. No communication for weeks, even months, unless I was making the phone call ...
read full review
Was this helpful? Yes

“Horrendous experience...”

Share on :
Jul 04,2018
Minithumbdown
By: 'Anja'
Jul 04,2018
1 people found
this helpful
Charles Carr cancelled our tenancy agreement 2 weeks before move in date, through no fault of our own. They have refused to return the full sum of deposit paid. Response to emails was poor (delayed or no response) and were rarely available to take calls. I ...
read full review
Comment on agent fees
Bad
Was this helpful? Yes

“Mediocre service whilst letting... Appalling service upon moving out....”

Share on :
Jun 19,2018
Minithumbdown
By: 'Mrs Mac'
Jun 19,2018
4 people found
this helpful
Appalling service. Still waiting my deposit to be returned 6 weeks after moving out found Anna to be extremely rude by e-mail and unhelpful. She has since left and CC have ignored any emails sent over the last 2 weeks after trying to claim for unnecessary works. ...
read full review
Comment on agent fees
Extortionate, most expensive fees I've had to pay to date compared to 2 other rental properties.
Was this helpful? Yes

“After sale support...”

Share on :
Apr 26,2018
Minithumbup
By: 'Mrs Woodford'
Apr 26,2018
0 people found
this helpful
I have been so overwhelmed by the support I have received from Louise after agreeing a sale, finding a property to purchase and completing the whole process. Louise has, on many occasions, gone over and above my expectations, yes we have had a few hiccups ...
read full review
Comment on agent fees
Agent fees were ok - shame about the 20% vat!
Was this helpful? Yes

“Superb estate agents. Cannot fault the lloyd at all. The ......”

Share on :
Aug 24,2017
Minithumbup
By: 'Dan Buck'
Aug 24,2017
0 people found
this helpful
Superb estate agents. Cannot fault the lloyd at all. The option to have an 'open day' when selling our property was great and certainly seperates them from other estate agents. It also ensured we got a great price for our house. They have also found ...
read full review
Comment on agent fees
The fees were fair, based on the excellent price they managed to get for our house.
Was this helpful? Yes

“Very happy with the service ive had since i started ......”

Share on :
Aug 23,2017
Minithumbup
By: 'Rachel Knight'
Aug 23,2017
0 people found
this helpful
Very happy with the service ive had since i started renting from Carter Edwards they have been great and very professional they have worked hard to sort out the problems that have needed sorting out and have also kept me up to date ive been ...
read full review
Comment on agent fees
Good
Was this helpful? Yes

“I am very pleased with the overall service from Charles ......”

Share on :
Aug 18,2017
Minithumbup
By: 'Charlene May'
Aug 18,2017
1 people found
this helpful
I am very pleased with the overall service from Charles Carr, in particular Lauren because she assisted me every step of the way with the sale of my property. I'm so happy with their service that I'm currently selling 2 properties with them. They gave me ...
read full review
Comment on agent fees
Fair.
Was this helpful? Yes

“Alia was extremely helpful and polite when I spoke to ......”

Share on :
Aug 17,2017
Minithumbup
By: 'Donna'
Aug 17,2017
0 people found
this helpful
Alia was extremely helpful and polite when I spoke to her on the phone. As promised she sent me through information I required quickly, very efficient....
read full review
Was this helpful? Yes

“I have been renting since 2016 I having had problems but ......”

Share on :
Aug 14,2017
Minithumbup
By: 'Louise'
Aug 14,2017
0 people found
this helpful
I have been renting since 2016 I having had problems but the last few months since Anna has taken over I have seen a real big difference and am really happy and looking forward to the next couple of months....
read full review
Was this helpful? Yes

“Many thanks to everyone at Carter Edwards Mark when selling ......”

Share on :
Aug 11,2017
Minithumbup
By: 'Brenda'
Aug 11,2017
0 people found
this helpful
Many thanks to everyone at Carter Edwards Mark when selling and Lauren after we sold especially the last couple of weeks when stress levels were very high we are settled in now and very happy thank you all Brenda & John Palmer...
read full review
Was this helpful? Yes

“Lauryn is a wonderful agent, excellant communications and went the ......”

Share on :
Aug 01,2017
Minithumbup
By: 'M Ackland'
Aug 01,2017
0 people found
this helpful
Lauryn is a wonderful agent, excellant communications and went the extra mile for us. She is simply wonderful and huge asset to the Carter Edwards Team. I cannot recommend her enough...
read full review
Comment on agent fees
Very happy with the fees
Was this helpful? Yes

“would recommend the office to sellers. efficient and friendly team. ......”

Share on :
Jul 21,2017
Minithumbup
By: 'Richard'
Jul 21,2017
0 people found
this helpful
would recommend the office to sellers. efficient and friendly team. kept me informed of developments. discussed the various options when selling the house....
read full review
Comment on agent fees
good
Was this helpful? Yes

“Most of the estate agents I had come across did ......”

Share on :
Jul 20,2017
Minithumbup
By: 'kiran'
Jul 20,2017
0 people found
this helpful
Most of the estate agents I had come across did not leAve a good impression with me. But dealing with Carter edwards I can say I was really happy with their service. Emma Battynewas excellent I would recommend Carter Edwards because Emma was so friendly ...
read full review
Comment on agent fees
Good
Was this helpful? Yes

“Good service - quick, with a helpful response to queries. ......”

Share on :
Jul 20,2017
Minithumbup
By: 'Belinda Clark'
Jul 20,2017
0 people found
this helpful
Good service - quick, with a helpful response to queries. Polite on the phone, went out of her way to help us....
read full review
Comment on agent fees
Not known
Was this helpful? Yes

“A big thank you to Lauren @ Carter Edwards for fantastic ......”

Share on :
Jul 05,2017
Minithumbup
By: 'Paul Myford'
Jul 05,2017
0 people found
this helpful
A big thank you to Lauren @ Carter Edwards for fantastic customer service and for being exceptionally helpful throughout the sale of our property, Which she did so within 2 weeks of moving from another agent. I cannot thank Lauren and Carter Edwards staff enough and would ...
read full review
Comment on agent fees
For the service we had from Carter Edwards the fees were very reasonable.
Was this helpful? Yes

“Mark helped my parents find a suitable bungalow locally. They ......”

Share on :
Jun 30,2017
Minithumbup
By: 'Helen Smith'
Jun 30,2017
0 people found
this helpful
Mark helped my parents find a suitable bungalow locally. They had specific requirements due to accessibility. Thanks Mark my parents are now settled in their new home....
read full review
Comment on agent fees
Value for money
Was this helpful? Yes

“Really interesting reading different reviews and how the experiences vary ......”

Share on :
Jun 30,2017
Minithumbdown
By: 'Karen'
Jun 30,2017
2 people found
this helpful
Really interesting reading different reviews and how the experiences vary so much - I will be as objective and fair as possible with mine, but bottom line for my 2 stars is it was such a very impersonal service we received. For personal reasons it was ...
read full review
Comment on agent fees
In line with others.
Was this helpful? Yes

“Overall, Carter Edwards have provided a very informative, friendly and ......”

Share on :
Jun 29,2017
Minithumbup
By: 'MarcusGL'
Jun 29,2017
0 people found
this helpful
Overall, Carter Edwards have provided a very informative, friendly and prompt service to both myself and other family members. As a first time buyer, in particular, Emma was great at answering any questions that I had about properties, as well as giving additional information that ...
read full review
Comment on agent fees
Good.
Was this helpful? Yes

“I would not recommend this Agency to non-UK citizens. They're ......”

Share on :
Jun 09,2017
Minithumbdown
By: 'Alex Spataru'
Jun 09,2017
3 people found
this helpful
I would not recommend this Agency to non-UK citizens. They're just not ready to help people in hurry and from outside of UK. Also, keep in mind that once you sign up with them and make any holding deposit, this is not refundable, no matter ...
read full review
Comment on agent fees
As many other Agencies, the fees are just big.
Was this helpful? Yes

“Mark goes above and beyond. A great sales man with ......”

Share on :
May 30,2017
Minithumbup
By: 'Rachel'
May 30,2017
1 people found
this helpful
Mark goes above and beyond. A great sales man with real personality. I liked him the moment he came to value my property. Can't thank him enough for his effort and candour in working with us to secure the house we love. Will most certainly ...
read full review
Comment on agent fees
Very compete time.
Was this helpful? Yes

“Carter Edwards and particular Emma Battye have provided an excellent ......”

Share on :
May 25,2017
Minithumbup
By: 'Martin Kennedy'
May 25,2017
0 people found
this helpful
Carter Edwards and particular Emma Battye have provided an excellent service. Emma's response to questions and queries has always been done in a very timely manner even though she may have had difficulty contacting the sellers. She is always very pleasant and a joy to ...
read full review
Comment on agent fees
The fees we have agreed seem to be very competitive
Was this helpful? Yes

“Shane was excellent from advising on the value and marketing ......”

Share on :
May 24,2017
Minithumbup
By: 'stuart'
May 24,2017
0 people found
this helpful
Shane was excellent from advising on the value and marketing strategy to negotiating the sale price and following through to exchange of contracts....
read full review
Comment on agent fees
good
Was this helpful? Yes

“Having been let down badly with the sale of my ......”

Share on :
May 12,2017
Minithumbup
By: 'Magsallen'
May 12,2017
0 people found
this helpful
Having been let down badly with the sale of my house, right at the last minute, Mark turned things around with an open house organised in less than 12 days resulting in a successful sale. A first class effort by Mark and his team....
read full review
Comment on agent fees
Very good
Was this helpful? Yes

“After consulting Mark Lawrence I would just like to say ......”

Share on :
May 12,2017
Minithumbup
By: 'Susan'
May 12,2017
0 people found
this helpful
After consulting Mark Lawrence I would just like to say I most impressed by how helpful and knowledgeable he was. Mark is very courteous and I would recommend him and Carter Edwards to anyone either buying or selling....
read full review
Comment on agent fees
Acceptable
Was this helpful? Yes

“It is solely down to Mark Lawrence's ability to do ......”

Share on :
May 11,2017
Minithumbup
By: 'Julie Morris'
May 11,2017
0 people found
this helpful
It is solely down to Mark Lawrence's ability to do his job so well that I now live in my beautiful home, where I am really happy. I had to move due to personal reasons last year and Mark not only found the right house ...
read full review
Comment on agent fees
Fair
Was this helpful? Yes

“MARK was a professional and friendly, he gave to me ......”

Share on :
May 11,2017
Minithumbup
By: 'Elton'
May 11,2017
1 people found
this helpful
MARK was a professional and friendly, he gave to me and my family the opportunity to realise a dream.With he's acknowledgment we found a broker , solicitors in just 8 weeks we moved in and we are very happy, thanks Mark, Elton and Family....
read full review
Comment on agent fees
Thanks , there is no bad comments .He was fantastic.
Was this helpful? Yes
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure set.
Last updated at 4:32 PM 26/02/2016 by Lee Carr

Bitterne
5 West End Road, Southampton SO18 6TE
(32)
Bitterne Precinct
367 Bitterne Road, Southampton SO18 5RR
(7)
Southampton
38 London Road, Southampton SO15 2AG
(0)


.
As Seen On

Find the Best Agent to
Sell or Rent Your Home