Chappell & Matthews
2.8/5, 74 reviews
45% recommended
63% sales valuation accuracy
64% sales fee satisfaction



Property Features

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2024 allAgents People Awards


Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 63% 64% £22,500 £280,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
9 9 18 19 4 1 2 2 0 10
Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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Latest Properties

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“This is the best agency I have met with a top......”

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Dec 05,2023
Minithumbup
Emily
By: 'ILOERIKA'
Dec 05,2023
0 people found
this helpful
This is the best agency I have met with a top notch customer service, making things(letting) easier in a professional way @EMILY and @ ETIMA ETIM. I will keep recommending CHAPPELL & MATTHEWS to people for being the best ....
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“I had the pleasure of working with the outsta......”

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Oct 26,2023
Minithumbup
Debra
By: 'Mary'
Oct 26,2023
0 people found
this helpful
I had the pleasure of working with the outstanding Debra. Her patience, kindness, and efficiency throughout the entire process was remarkable. Her professionalism made the stressful process of renting an apartment much more manageable. Additionally, her efficiency and responsiveness was outstanding, always addressing my questions ...
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“Extremely unprofessional and unhelpful. Kate ......”

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Aug 16,2023
Minithumbdown
Kate Reed
By: 'Jem'
Aug 16,2023
0 people found
this helpful
Extremely unprofessional and unhelpful. Kate Reed speficially is very rude....
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“My thanks to Jodie Brain for the provision of......”

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Aug 11,2023
Minithumbdown
Joel
By: 'Ronnie'
Aug 11,2023
0 people found
this helpful
My thanks to Jodie Brain for the provision of much needed urgent rental information...
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“Our new house was unliveable when we moved in......”

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Aug 01,2022
Minithumbdown
By: 'Bethany'
Aug 01,2022
1 people found
this helpful
Our new house was unliveable when we moved in. We were told by the agents that we would be waiting for a bit of paint to dry when we move in but when we stepped foot into the house it was a building site with ...
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“From commencing into a terms of agreement wit......”

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Feb 02,2022
Minithumbdown
Jack
By: 'Noreen'
Feb 02,2022
0 people found
this helpful
From commencing into a terms of agreement with this branch manager Jack Mitchell we have received poor Quality interpersonal skills . Which have lead to a collection of errors & stressful events which lead to the chosen tenants had our home burgled 🤧🤦‍♀️. Not a pleasant situation ....
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“I would like to thank Lauren Figurski for h......”

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Jun 05,2021
Minithumbup
Lauren
By: 'Simona Havristiuc'
Jun 05,2021
0 people found
this helpful
I would like to thank Lauren Figurski for helping us during our rental application. She could not have been more kinder than she was. Excellent service from Chappell&Matthews Bath. Exceptional professionalism, advice and assistance from Lauren to whom I am particularly grateful for all ...
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“My dealings with both Dan Roberts and Dan Smi......”

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Mar 20,2021
Minithumbup
Dan
By: 'Esther'
Mar 20,2021
1 people found
this helpful
My dealings with both Dan Roberts and Dan Smith for a property i am interested in has been outstanding. They have both provided fantastic customer service always keeping me up to date wuth the process as well as talking through any of the necessary paperwork. ...
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“Jack Mitchell...”

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Feb 24,2021
Minithumbdown
By: 'Unknown'
Feb 24,2021
2 people found
this helpful
Dealt with someone called Jack Mitchell from Chappel and Matthews. Out of everyone he is the only one I believe brings down the high reputation of the company. The way he dealt with an issue I had was very unreasonable and quite rude. Threatening to ...
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“Dealing with Dominic from Chappel and Matthew......”

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Dec 22,2020
Minithumbup
Dominic
By: 'Tyler'
Dec 22,2020
0 people found
this helpful
Dealing with Dominic from Chappel and Matthews has taken the stress out of the complicated process of finding a new home. The no pressure approach and offers to help us along the way have been greatly appreciated....
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“Agent never showed up to viewing. Drove 60 mi......”

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Oct 02,2020
Minithumbdown
By: 'Jason'
Oct 02,2020
1 people found
this helpful
Agent never showed up to viewing. Drove 60 miles in treacherous, rainy conditions for the viewing, and got soaked through waiting for 30 minutes. Subsequently went to the office, to be greeted by the rude and nonchalant Lee (who apparently is some sort of sales manager). He ...
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“Jodie Brain of Chappell and Matthews Chippenh......”

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Sep 16,2020
Minithumbdown
Jodi
By: 'Ronnie'
Sep 16,2020
1 people found
this helpful
Jodie Brain of Chappell and Matthews Chippenham has done a first class job in managing my Chippenham properties. Always on the ball and quick to respond. I recommend her to any landlord seeking an efficient service...
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“Rented a property in Chippenham and Abiga......”

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Aug 03,2020
Minithumbup
Abigail
By: 'STEVEN'
Aug 03,2020
0 people found
this helpful
Rented a property in Chippenham and Abigail done the viewing and handover was on time and explained things very well good job as process is a bit complicated in my opinion property was very clean even after handover asking if everything was ok Thank you ...
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“Excellent service from Chappell & Matthews (B......”

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Apr 29,2020
Minithumbup
Chloe
By: 'A'
Apr 29,2020
0 people found
this helpful
Excellent service from Chappell & Matthews (Bath). Exceptional professionalism, advice and assistance from Jennifer and Chloe, to whom I was particularly grateful for the arranging the let urgently in this time of the Coronavirus Pandemic, adapting processes to accommodate the move. Thank you....
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“Do not use this estate agent!...”

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Apr 23,2020
Minithumbdown
By: 'Caroline'
Apr 23,2020
2 people found
this helpful
Dealing with letting teams in Chappell&Matthews Harbourside office is a nightmare. It took them 4 months to fix the broken boiler in my flat in winter time, as they ignored my repair request in the first 2 months. The Harbourside office lost the spare key to ...
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“chapells and mattews is a catastrophic agency......”

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Apr 09,2020
Minithumbdown
By: 'oueslati'
Apr 09,2020
0 people found
this helpful
chapells and mattews is a catastrophic agency. no management no listening no competent people. really really really do everything to avoid them. before renting, they call you every day with sweet words. as soon as you rent and need them, there is no one left ...
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“Chappell & Matthews catastrophic...”

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Apr 09,2020
Minithumbdown
By: 'Myriam'
Apr 09,2020
0 people found
this helpful
Chappell & Matthews rented the house to us without us visiting it, ensuring a good condition and in terms of service and management of the property, they are useless. we lived 7 months of horror and the nightmare continues, we are foreigners and there is nobody to ...
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“Very pleased with the service....”

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Feb 01,2020
Minithumbup
Lauren
By: 'Jill'
Feb 01,2020
0 people found
this helpful
Very pleased with the service we have received from Chappell & Matthews. They came up with credible tenants. I would definitely recommend them, and I'm sure we will be using their services again in the future. I would like to mention Alice Jackson in particular who ...
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“Helpful and considerate service!...”

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Jan 22,2020
Minithumbup
Debra
By: 'Dean'
Jan 22,2020
0 people found
this helpful
Debra from the Clifton, Bristol been wonderful. Very attentive and helpful. All our questions have been answered and she's helped us find a great property!...
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“Thank you chapell and matthews, thank you Pho......”

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Nov 05,2019
Minithumbup
By: 'phoebe'
Nov 05,2019
0 people found
this helpful
Thank you chapell and matthews, thank you Phoebe!! Although we faced two tenants dropping out, Phoebe was dedicated and patient and very professional, very responsive and helpful. we are happily moved into the property!...
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“Bristol Property Management CentreVery poor......”

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Oct 29,2019
Minithumbdown
By: 'Caren'
Oct 29,2019
0 people found
this helpful
Bristol Property Management Centre Very poorly managed - chaotic, unprofessional, disorganised. Try to speak with a manager - don't ever expect a response...
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“Very Satisfied...”

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Jul 07,2019
Minithumbup
By: 'David'
Jul 07,2019
0 people found
this helpful
First time renters. Agents were very friendly and helpful. Process was quick and smooth with no issues and quick responses. Referencing was easy and quick. Setting up of utilities was also very easy. Although not yet used, the maintenance issue report system sounds very streamlined. ...
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“Low professional standards...”

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Jun 24,2019
Minithumbdown
By: 'Geoff'
Jun 24,2019
0 people found
this helpful
As a building surveyor who meets agents constantly my opinion is this branch lacks professional discipline and discretion. I would not recommend them as agents based on the performance to date....
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“Worst agent I have used...”

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Jun 19,2019
Minithumbdown
By: 'One'
Jun 19,2019
0 people found
this helpful
Rented an apartment from the Chippenham office and had nothing but problems trying to get maintenance done and it was not fit to live in when they handed the keys over, now I have left I'm still trying to get my deposit back which they ...
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“Thank you,...”

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Jun 14,2019
Minithumbup
Alice
By: 'Wendy'
Jun 14,2019
1 people found
this helpful
I would like to thank Alice Jackson for helping me during my rental application. She could not have been kinder or more helpful guiding me through the whole rental process....
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“No feedback...”

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May 28,2019
Minithumbdown
By: 'Don'
May 28,2019
0 people found
this helpful
Initial experience positive, photos good and marketed quickly..all too get you on books...things turned bad quickly...promise of buyers looking to buy house similar to ours never came to fruition. Only 2 viewings in approx 10 weeks with no feedback whatesoever. Especially after getting house ...
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“Excellent service...”

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Apr 26,2019
Minithumbup
By: 'Neil'
Apr 26,2019
0 people found
this helpful
Great service all round,so professional from Jodie & the team,would recommend and have done so to a friend,keep up the great work ,Neil Moore ,landlord and 6 years of using the Chippenham office many thanks👍...
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Comment on agent fees
Good
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“Good experience - thank you very much...”

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Apr 25,2019
Minithumbup
Alice
By: 'Catherine'
Apr 25,2019
0 people found
this helpful
Thank you very much Alice! She has done a great job, efficiently and swiftly, and I am very happy to be living in my new property :)...
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“Smooth and fast Service...”

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Apr 05,2019
Minithumbup
Alice
By: 'Martin'
Apr 05,2019
0 people found
this helpful
Everything went smoothly with very helpful staff. All paperwork was completed in good time with credit references done very quickly enabling me to move in at very short notice, with a special mention to Alice....
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“Worst company...”

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Jan 30,2019
Minithumbdown
By: 'Rahul'
Jan 30,2019
1 people found
this helpful
It's been over a month and property management not bother to send out contractor to fix radiator and keep telling lies all time never go with this agent every my personal suggestion . Landlord or tennent both ....
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Comment on agent fees
Bad
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

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Last updated at 10:04 AM 26/09/2017 by Alice

Awards won by Chappell & Matthews

Regional Awards won by Chappell & Matthews

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