Chappell & Matthews
2.8/5, 63 reviews
44% recommended
63% sales valuation accuracy
64% sales fee satisfaction
No company information

Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 63% 64% £22,500 £280,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
9 8 13 15 4 1 2 2 0 9
Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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“Dealing with Dominic from Chappel and Matthew......”

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Dec 22,2020
Minithumbup
By: 'Tyler'
Dec 22,2020
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Dealing with Dominic from Chappel and Matthews has taken the stress out of the complicated process of finding a new home. The no pressure approach and offers to help us along the way have been greatly appreciated....
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“Agent never showed up to viewing. Drove 60 mi......”

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Oct 02,2020
Minithumbdown
By: 'Jason'
Oct 02,2020
0 people found
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Agent never showed up to viewing. Drove 60 miles in treacherous, rainy conditions for the viewing, and got soaked through waiting for 30 minutes. Subsequently went to the office, to be greeted by the rude and nonchalant Lee (who apparently is some sort of sales manager). He ...
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“Jodie Brain of Chappell and Matthews Chippenh......”

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Sep 16,2020
Minithumbdown
By: 'Ronnie'
Sep 16,2020
1 people found
this helpful
Jodie Brain of Chappell and Matthews Chippenham has done a first class job in managing my Chippenham properties. Always on the ball and quick to respond. I recommend her to any landlord seeking an efficient service...
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“Rented a property in Chippenham and Abiga......”

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Aug 03,2020
Minithumbup
By: 'STEVEN'
Aug 03,2020
0 people found
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Rented a property in Chippenham and Abigail done the viewing and handover was on time and explained things very well good job as process is a bit complicated in my opinion property was very clean even after handover asking if everything was ok Thank you ...
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“Excellent service from Chappell & Matthews (B......”

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Apr 29,2020
Minithumbup
By: 'A'
Apr 29,2020
0 people found
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Excellent service from Chappell & Matthews (Bath). Exceptional professionalism, advice and assistance from Jennifer and Chloe, to whom I was particularly grateful for the arranging the let urgently in this time of the Coronavirus Pandemic, adapting processes to accommodate the move. Thank you....
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“Do not use this estate agent!...”

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Apr 23,2020
Minithumbdown
By: 'Caroline'
Apr 23,2020
0 people found
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Dealing with letting teams in Chappell&Matthews Harbourside office is a nightmare. It took them 4 months to fix the broken boiler in my flat in winter time, as they ignored my repair request in the first 2 months. The Harbourside office lost the spare key to ...
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“chapells and mattews is a catastrophic agency......”

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Apr 09,2020
Minithumbdown
By: 'oueslati'
Apr 09,2020
0 people found
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chapells and mattews is a catastrophic agency. no management no listening no competent people. really really really do everything to avoid them. before renting, they call you every day with sweet words. as soon as you rent and need them, there is no one left ...
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“Very pleased with the service....”

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Feb 01,2020
Minithumbup
By: 'Jill'
Feb 01,2020
0 people found
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Very pleased with the service we have received from Chappell & Matthews. They came up with credible tenants. I would definitely recommend them, and I'm sure we will be using their services again in the future. I would like to mention Alice Jackson in particular who ...
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“Helpful and considerate service!...”

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Jan 22,2020
Minithumbup
By: 'Dean'
Jan 22,2020
0 people found
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Debra from the Clifton, Bristol been wonderful. Very attentive and helpful. All our questions have been answered and she's helped us find a great property!...
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“Bristol Property Management CentreVery poor......”

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Oct 29,2019
Minithumbdown
By: 'Caren'
Oct 29,2019
0 people found
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Bristol Property Management Centre Very poorly managed - chaotic, unprofessional, disorganised. Try to speak with a manager - don't ever expect a response...
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“Very Satisfied...”

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Jul 07,2019
Minithumbup
By: 'David'
Jul 07,2019
0 people found
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First time renters. Agents were very friendly and helpful. Process was quick and smooth with no issues and quick responses. Referencing was easy and quick. Setting up of utilities was also very easy. Although not yet used, the maintenance issue report system sounds very streamlined. ...
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“Low professional standards...”

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Jun 24,2019
Minithumbdown
By: 'Geoff'
Jun 24,2019
0 people found
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As a building surveyor who meets agents constantly my opinion is this branch lacks professional discipline and discretion. I would not recommend them as agents based on the performance to date....
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“Worst agent I have used...”

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Jun 19,2019
Minithumbdown
By: 'One'
Jun 19,2019
0 people found
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Rented an apartment from the Chippenham office and had nothing but problems trying to get maintenance done and it was not fit to live in when they handed the keys over, now I have left I'm still trying to get my deposit back which they ...
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“Thank you,...”

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Jun 14,2019
Minithumbup
By: 'Wendy'
Jun 14,2019
1 people found
this helpful
I would like to thank Alice Jackson for helping me during my rental application. She could not have been kinder or more helpful guiding me through the whole rental process....
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“No feedback...”

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May 28,2019
Minithumbdown
By: 'Don'
May 28,2019
0 people found
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Initial experience positive, photos good and marketed quickly..all too get you on books...things turned bad quickly...promise of buyers looking to buy house similar to ours never came to fruition. Only 2 viewings in approx 10 weeks with no feedback whatesoever. Especially after getting house ...
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“Excellent service...”

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Apr 26,2019
Minithumbup
By: 'Neil'
Apr 26,2019
0 people found
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Great service all round,so professional from Jodie & the team,would recommend and have done so to a friend,keep up the great work ,Neil Moore ,landlord and 6 years of using the Chippenham office many thanks👍...
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Comment on agent fees
Good
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“Good experience - thank you very much...”

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Apr 25,2019
Minithumbup
By: 'Catherine'
Apr 25,2019
0 people found
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Thank you very much Alice! She has done a great job, efficiently and swiftly, and I am very happy to be living in my new property :)...
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“Smooth and fast Service...”

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Apr 05,2019
Minithumbup
By: 'Martin'
Apr 05,2019
0 people found
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Everything went smoothly with very helpful staff. All paperwork was completed in good time with credit references done very quickly enabling me to move in at very short notice, with a special mention to Alice....
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“Worst company...”

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Jan 30,2019
Minithumbdown
By: 'Rahul'
Jan 30,2019
1 people found
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It's been over a month and property management not bother to send out contractor to fix radiator and keep telling lies all time never go with this agent every my personal suggestion . Landlord or tennent both ....
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Comment on agent fees
Bad
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“Handled smoothly...”

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Jan 12,2019
Minithumbup
By: 'ACRH'
Jan 12,2019
0 people found
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Marketed well and purchaser quickly found. Managed prospective purchasers well and looked after empty property. Only criticism is that progress of purchasing chain could have been more forthcoming and important update only received by visit to office in person....
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Comment on agent fees
Fixed fee useful & cheaper than some
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“Good service...”

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Dec 16,2018
Minithumbup
By: 'David'
Dec 16,2018
0 people found
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Very professional and helpful. Good communication. All staff with a sense of humour and friendly. Special thanks to Harry It has been a please doing business with all the staff...
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Comment on agent fees
About average for Bristol agents
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“Worst Service EVER...”

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Oct 19,2018
Minithumbdown
By: 'AngryLandlord'
Oct 19,2018
0 people found
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DO NOT GO WITH CHAPPELL AND MATTHEWS This is by far the worst experience I have had with a property agent. First, when I bought the flat, their inefficiency slowed the process down to lasting 8 months instead of the normal 3 to 4, increasing stress levels and ...
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Comment on agent fees
Super expensive (10% of the rent) for what they do, which is nothing.
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“Alice Jjackson...”

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Oct 02,2018
Minithumbup
By: 'Mrs'
Oct 02,2018
0 people found
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Alice Jackson went out of her way to help me with my credit reference problems yesterday and arrived at a successful conclusion. I could not have managed tis without her - really excellent service. Thank you....
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“Superb Service...”

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Sep 05,2018
Minithumbup
By: 'Thomas'
Sep 05,2018
0 people found
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This is a note to say that Chappell and Matthews were superb in the whole process for my wife and I buying our first house! We really appreciated that Chappell and Matthews listened to our needs and requirements for buying a house. One aspect which ...
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Comment on agent fees
Very good
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“very quick response...”

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Jun 16,2018
Minithumbup
By: 'Susan'
Jun 16,2018
0 people found
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Jodi was looking to establish if my current tenant was extending or leaving my rented property, and i had several questions by email. I currently reside in Australia, so i prefer to use email due to the time difference. I got several replies to my ...
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Comment on agent fees
Average
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“Efficient, friendly service...”

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May 24,2018
Minithumbup
By: 'Jennifer'
May 24,2018
0 people found
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I have let my flat with Chappell and Matthews for a good number of years now and have always received excellent service. Any problems are always dealt with quickly and efficiently and I am kept fully in the picture....
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Comment on agent fees
Reasonable
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“We found Joel Seagar of Chappell & Matthews very professional in all aspects of the sale of my propety....”

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May 23,2018
Minithumbup
By: 'Ian'
May 23,2018
0 people found
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We are very pleased with Joel Seagar who did a great job in the process regarding the sale of our flat. He is a credit to Chappell & Matthews and was very professional....
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Comment on agent fees
The fees were very reasonable.
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“Excellent service...”

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May 19,2018
Minithumbup
By: 'MPJJ'
May 19,2018
0 people found
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Both Jasmine and Alice were extremely helpful and professional. Moving into my new rental accommodation was made as smooth and painless as possible and all my queries were responded to promptly and effectively. I am very happy with the service I have received....
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Comment on agent fees
Agent fees seem fair for the service provided.
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“Great communication!...”

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Apr 23,2018
Minithumbup
By: 'Tom'
Apr 23,2018
1 people found
this helpful
Just let my house with Chappell and Matthews, great customer service and communication throughout!! Thank you very much,will definitely use again!...
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Comment on agent fees
Good
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“The worst rental experience of my ten year rental life...”

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Mar 29,2018
Minithumbdown
By: 'Jamie'
Mar 29,2018
3 people found
this helpful
Many issues with our property including broken toilet flush, broken windows, broken door handles and broken heating were left completely unattended for months. Some issues were ignored for the ENTIRE DURATION of or our tenancy. We were patronised and left feeling as though we were ...
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Comment on agent fees
The fact that we had to pay for a service is outrageous. Even after delaying our deposit return by two months they refused to let ME PAY for a CHAPS same day transfer. They then failed to raise a BACS transfer for another week.
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By: Meshad
Aug 29, 2018
View all comments (1)
I had the same horrible experience. Lack of interest multiple problems never solved and eventually moved out. Now they want to make unreasonable deductions from the deposit!!!! ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure set.
Last updated at 10:04 AM 26/09/2017 by Alice

Awards won by Chappell & Matthews

Individual Branch Awards

Bath, BA1


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