Chappell & Matthews

27 reviews 1.7 /5 rating
  • 33% valuation accuracy
  • 22% recommend
  • 36% fee satisfaction
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    Craig Hayzen
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    Charlotte
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    Giuseppe Varano
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    Maggie
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    All staff
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    David Burke
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    Sharon Higgins
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Jun 08,2017
Minithumbdown
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Jun 08,2017
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As a Landlord using this company I am not impressed. Frequent problems with getting paid by them, arcane bank transfer system, poor customer service....
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Jun 02,2017
Minithumbdown
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Jun 02,2017
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I'd give 0 stars if it was an option!! Avoid at all costs - Rip off merchants looking to line their pockets at the expense of others. Was looking for my first place, thought I had found a nice 2 bed house with no strings attached. Looked okay, needed a bit of TLC, fairly priced with the monthly rates. So I said I'd have it. The agent muttered a figure for the fee's we'd have to pay - I thought to myself, haha he didn't mean that. He's obviously tired, however, later I asked for a break...
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Outrageous - Worst I've seen
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Aug 01,2016
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Sharon Higgins
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Aug 01,2016
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Chappell and Matthews, Thornbury branch Estate Agent placed a property onto the market which they did not know what they were selling i.e boundary, where the land did not belong to the seller. We spent nearly 9 months in a chain waiting while the Estate Agent was dishonest, on leave or busy. Disgusting behaviour...
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What agent could do to change your mind?
All fees were paid before any money was transferred
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Comment on agent fees
All fees were paid before any money was transferred
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Apr 29,2016
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Giuseppe Varano
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Apr 29,2016
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What a mess. Been dealing with this clown for the past few years as a tenant. Even the landlord, who had previously been lining his pockets at the advice of this muppet to rip of tenant's for their deposits, has admitted its wrong and has given me a refund. Done some research on this Giuseppe bloke, and if you met him his background fits him perfectly. Fancies himself as a mafioso with his knockoff suits and slicked-back hair. Seems to hop from job to job too, despite a posh education. First a...
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Comment on agent fees
Agency fees were'nt the issue, and senior management bend over backwards to help out. Giuseppe would rather see you bend over though, so he can have his way while you cough up your deposit.
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Jan 20,2016
Minithumbdown
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Jan 20,2016
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I called to book a viewing, and the sales said she will send me some details to look at and ask me to wait for their calls to discuss the date and time, which is good. One day later, I got a phone call from their guy. After I told him I am from China, he asked"Do you have enough money in your account? I heard it's difficult to transfer money from China to the UK. I need to see some proof that you had enough money before I let you view any houses." I do feel this judgement is a bit r...
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Nov 19,2015
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Maggie
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Nov 19,2015
3 people found
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I will never ever use Chappell and Matthews again. My boyfriend and I rented a flat through a landlord who went through Chappell and Matthews and they are all as bad as each other. They say they will contacted you back but never do. Whilst living in he flat we had no hot water for 2 months and we also had damp and mould growing in the bedroom due to an over grown greenery on the other side of the wall. After asking chappell and matthews to contact the landlord 6 time to sort the problem we fin...
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Sep 11,2015
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Giuseppe Varano
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Sep 11,2015
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This property has been at the stage of an agreed sale for 19 months and it is still not completed. I have never met such a bungling bunch of cowboys in all my days. Every time I phone up the guy I want to speak to is either out or he is so full of excuses. I would never use them again, purely because of the time scale and lack of communication between this company, my brother in law in Portugal and myself. The excuse they came up with is, "Oh the buyer has no proof of identity for the m...
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What agent could do to change your mind?
Sold the property in a fifth of the time and had kept better contact with all concerned.!!
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Comment on agent fees
The property having been on the market so long it could have been sold for ‚£25,000 more than the original asking price due the fluctuation of the property market.
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May 21,2015
Minithumbup
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May 21,2015
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After registering with numerous agents within bath and having no success i decided to pop into Chappell and Matthews. After reading some of the awful reviews i was pleasantly surprised. Welcomed with warm friendly faces who made me feel extremely welcome and vauled. They had exceptional knowledge of Bath and the surrounding areas and helped me find my dream home. They kept in regular contact with me from day one and not once did i feel they werent doing enough for me. Would definitely recommend ...
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Average for the area, very pleased
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Oct 20,2014
Minithumbdown
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Oct 20,2014
1 people found
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I called to see a specific property and register. I told them that I was supposed to give my landlord 30 days notice before moving out but was pretty sure I could reduce that term to two weeks. The agent said he wasn't sure he'd show me the property on the grounds that they wanted it occupied within two weeks. I pressed him, pointing out the landlord might agree to a slightly later offer for the right tenants, and he outright refused to show me the property. Of course I've had agent recommen...
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What agent could do to change your mind?
If the agent was more flexible or even more professional and courteous in how he dealt with the situation, I would have considered registering with the company.
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Oct 19,2014
Minithumbdown
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Oct 19,2014
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Rubbish not returning emails or phone calls trying to rip me off with deposit! 6 months of damp in house nothing done As long as there getting there cut they don't care!...
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Comment on agent fees
Don\'t do anything for the money
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Oct 15,2014
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Oct 15,2014
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Without a doubt the most unprofessional company I have every dealt with. Numerous unreturned phone calls despite promises to "get back to me" and incompetent office staff who don't seem to even know what their job is, means I would never be able to recommend this company. Before moving in, when we were shown around the property we were told that the attic was available to store things in. When we came to actually sign the contract, a clause said that the attic was not in fact availa...
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What agent could do to change your mind?
Acted in a professional manner and been competent.
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Sep 17,2014
Minithumbdown
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Sep 17,2014
1 people found
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An unprofessional 'service' from start to end, once i'd made the mistake of signing a contract. Avoid. They phoned me a day before I was due to move in to say that the property was dirty and would I like them to clean it (?!) I asked them to do so and they attempted to charge me. On arrival the 'cleaning' appeared to have been just vacuuming, for example, there was thick grease on the kitchen cabinets, and ladybird and moth infestation in the curtains in the lounge. There were also large pieces...
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Aug 19,2014
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Aug 19,2014
1 people found
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Terrible communication. When everything is going ok, they still find reasons to take money from your account on a regular basis. Several times they have deducted rental income from us for "investigative work". Despite repeated attempts, they refuse to tell you what it was for. Phone calls or emails are rarely replied to and when you finally have enough and refuse to give them permission to pay contractors twice for the same work, they ignore you. Needless to say, we are now with other ...
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Jul 10,2014
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Charlotte
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Jul 10,2014
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I had a really terrible experience where I was interested in a property and was one of the first to phone through (9am) to arrange a viewing. I was told by a colleauge that they were in a meeting and would call me back. So I waited but when it got to 14pm I phoned them back, I was told by Charlotte (who was going to call me back but didn't) that they were not hosting more viewings for this property as it was full. I expressed that this was unfair as I had phoned in this morning with no call-ba...
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Feb 28,2014
Minithumbup
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Feb 28,2014
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I let several properties using Chappell & Matthews, the service I receive is exceptional. Using this branch represents good value for money as they are very organised, so I rarely have to spend any effort thinking about these properties! I would highly recommend this branch if anyone else was looking to let out property in the Bath area....
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Feb 27,2014
Minithumbup
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Feb 27,2014
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I registered with pretty much all agents in Bath, and only Chappell and Matthews called me regulary to update me on what was coming available. They listened to my requirements and also gave me so much information on Bath, that no other agent offered. i took a property which was exactly what i was looking for and was kept updated with the paperwork and references etc. I have now been in my new home for 3 months and I am a very happy tenant! if there are any problems I wouldn\'t hesitate to contac...
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Feb 26,2014
Minithumbup
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Feb 26,2014
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Chappell and Matthews started marketing my property after no success in letting through another Bath agent, they were very professional from the start and kept me up to date with market trends and with what viewings they were doing, and the feedback. They let it very quickly and have sorted out any maintenance issues efficiently and at minimal disruption to the. Tenants and minimal cost for me! Would highly recommend...
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Feb 26,2014
Minithumbup
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Feb 26,2014
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When i started looking for a Bath agent to manage my property lot of people i spoke to had suggested other agents but my sister in law has a property managed by Chappell and Matthews in Bristol, so i thought i\'d take a chance and go with them seeing as she recommended them for their work ethic and excellent customer service. From day one Chappell and Matthews have been nothing short of excellent when it comes to managing my property. All staff were very welcoming when i went into the office to ...
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Feb 10,2014
Minithumbdown
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Feb 10,2014
1 people found
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They are liars! We made arrangements to view a property and they didn\'t turn up saying they had left a voicemail and an email, which they hadn\'t. Gave them the benefit of the doubt, rearranged the viewing. Called to confirm viewing on the morning. An hour before the viewing they said there was works at the property and they couldn\'t get access. I explained that they had only confirmed the viewing an hour ago so what had changed? Then they suddenly had a key and it was back on. Turned up. The ...
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Feb 10,2014
Minithumbdown
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Feb 10,2014
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Thieves. There is no other word for them. Charged the earth for getting tenants in place who then proceeded to grow cannabis in the attic. Then charged us for two property inspections, during neither of which was the cannabis farm detected. The day of the second visit, the tenants complained of not having working electricity so the dopes at the agents called out an electrician (at my expense) to look at the problem. The electrician pretty quickly noticed the cannabis leaves all over the upper fl...
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Jan 17,2014
Minithumbdown
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Jan 17,2014
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Have nothing to do with this company,i have been trying to get my deposit of over £1000 back since july 2013.They pass the buck between each other so that the person who is \'dealing\' with the issue is never in the office.My son and his friends were grossly overcharged for damages most of which were there when they moved in.This was challenged and has been reduced considerably. I am at the point of putting the matter into my solicitors hands. If i could give negative stars i would....
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Dec 11,2013
Minithumbdown
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Dec 11,2013
1 people found
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If I could give them a worse review than terrible I would. From start to finish they are useless charlatons out to grab money. Disgusted with how they notified us that we were being given notice by the landlord, a text message reading "Sorry checkout 18.2.14. Cheers P @ C&M". This sort of summed up the entire experience of how they have truely been over the last 18 months, the stress they have caused, the anxiety, and illness. I hope Karma catches up with these people....
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Nov 26,2013
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Craig Hayzen
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Nov 26,2013
1 people found
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Where to begin!? The whole experience was dreadful, started badly and only got worse. When I first went to see the flat, it was obvious they hadn\'t got a clue, and much less actually cared. Fees are extortionate, for which they actually do nothing. When it came to leaving, it was worse. Don\'t expect them to even speak to you if they\'ve got your money!...
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What agent could do to change your mind?
Their job.
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Sep 14,2013
Minithumbdown
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Sep 14,2013
0 people found
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At first seemed really helpful, replaced the carpet and mattress in the property before we moved in as these were both heavily soiled. However once there were problems within the property they were hopeless in sorting them out. We had a leak that started off as a very small damp bit of carpet but by the time anything was done the hallway was sodden and there was mould growing everywhere. We had to call the emergency line to get someone out, even though it could have been sorted with minimal dama...
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What agent could do to change your mind?
Reacted to problems more quickly, or in fact reacted to them at all. Been more polite in contacting people (bosses, previous landlords) for references.
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Sep 22,2011
Minithumbdown
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Sep 22,2011
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We used C&M 'Full Management Service' while abroad. When we came back there was over 10k damage to our home and the rent was 2k in arrears. A Director from C&M stated that they were NOT responsible for :- - collecting the rent owed after the end of the tenancy - collecting money for the damage to property at the end of the tenancy - the quality/speed of work carried out by their contractors ( they just arrange repairs not manage them ) - carrying out detailed inspections while we ...
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Aug 25,2009
Minithumbdown
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Aug 25,2009
1 people found
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My daughter was interested in purchasing a house, which was advertised as "offers above ...
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Feb 19,2009
Minithumbdown
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Feb 19,2009
0 people found
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Chappell & Matthews will charge you, as a tenant for EVERYTHING, checking your references (...
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View All 9 Branches


Chappell & Matthews - Branch, Bristol, BS8
Branch
151 Whiteladies Road, Bristol BS8 2RD
(7)
Chappell & Matthews - Branch, Bristol, BS8
Branch
151 Whiteladies Road, Bristol BS8 2RD
(1)
Chappell & Matthews - Branch, Bristol, BS8
Branch
8 The Mall, Bristol BS8 4DR
(0)
show all branches (9)
Chappell & Matthews - Bath, , BA1
Bath
2 Northumberland Passage, Bath BA1 2JB
(6)
Chappell & Matthews - Chippenham, , SN15
Chippenham
64 New Road, Chippenham SN15 1ES
(2)
Chappell & Matthews - Bristol, BS8
Office 1
8 The Mall, Clifton, Bristol BS8 4DR
(2)
Chappell & Matthews - Ferndown, Bournemouth, BH22
Office 3
66 Victoria Road, Bournemouth BH22 9JA
(1)
Chappell & Matthews - Thornbury, Bristol, BS35
Office 4
16 High Street Thornbury, Bristol BS35 2AH
(0)
Chappell & Matthews - Thornbury Branch, Bristol, BS35
Thornbury Branch
16 High Street, Bristol BS35 2AH
(2)

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