Chappell & Matthews

2.47/5 rating 45 reviews
  • 47% valuation accuracy
  • 40% recommend
  • 53% fee satisfaction
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Chappell & Matthews



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“Worst company...”

Jan 30,2019
Minithumbdown
By: 'Rahul'
Jan 30,2019
0 people found
this helpful
It's been over a month and property management not bother to send out contractor to fix radiator and keep telling lies all time never go with this agent every my personal suggestion . Landlord or tennent both ....
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Bad
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“Handled smoothly...”

Jan 12,2019
Minithumbup
By: 'ACRH'
Jan 12,2019
0 people found
this helpful
Marketed well and purchaser quickly found. Managed prospective purchasers well and looked after empty property. Only criticism is that progress of purchasing chain could have been more forthcoming and important update only received by visit to office in person....
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Comment on agent fees
Fixed fee useful & cheaper than some
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“Good service...”

Dec 16,2018
Minithumbup
By: 'David and Sally'
Dec 16,2018
0 people found
this helpful
Very professional and helpful. Good communication. All staff with a sense of humour and friendly. Special thanks to Harry It has been a please doing business with all the staff...
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Comment on agent fees
About average for Bristol agents
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“Worst Service EVER...”

Oct 19,2018
Minithumbdown
By: 'AngryLandlord'
Oct 19,2018
0 people found
this helpful
DO NOT GO WITH CHAPPELL AND MATTHEWS This is by far the worst experience I have had with a property agent. First, when I bought the flat, their inefficiency slowed the process down to lasting 8 months instead of the normal 3 to 4, increasing stress levels and ...
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Comment on agent fees
Super expensive (10% of the rent) for what they do, which is nothing.
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“Alice Jjackson...”

Oct 02,2018
Minithumbup
By: 'Mrs K S Fraser'
Oct 02,2018
0 people found
this helpful
Alice Jackson went out of her way to help me with my credit reference problems yesterday and arrived at a successful conclusion. I could not have managed tis without her - really excellent service. Thank you....
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“Superb Service...”

Sep 05,2018
Minithumbup
By: 'Thomas from Thornbury'
Sep 05,2018
0 people found
this helpful
This is a note to say that Chappell and Matthews were superb in the whole process for my wife and I buying our first house! We really appreciated that Chappell and Matthews listened to our needs and requirements for buying a house. One aspect which ...
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Comment on agent fees
Very good
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“very quick response...”

Jun 16,2018
Minithumbup
By: 'Susan Townsend'
Jun 16,2018
0 people found
this helpful
Jodi was looking to establish if my current tenant was extending or leaving my rented property, and i had several questions by email. I currently reside in Australia, so i prefer to use email due to the time difference. I got several replies to my ...
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Comment on agent fees
Average
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“Efficient, friendly service...”

May 24,2018
Minithumbup
By: 'Jennifer Weale'
May 24,2018
0 people found
this helpful
I have let my flat with Chappell and Matthews for a good number of years now and have always received excellent service. Any problems are always dealt with quickly and efficiently and I am kept fully in the picture....
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Comment on agent fees
Reasonable
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“We found Joel Seagar of Chappell & Matthews very professional in all aspects of the sale of my propety....”

May 23,2018
Minithumbup
By: 'Ian & Claire'
May 23,2018
0 people found
this helpful
We are very pleased with Joel Seagar who did a great job in the process regarding the sale of our flat. He is a credit to Chappell & Matthews and was very professional....
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Comment on agent fees
The fees were very reasonable.
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“Excellent service...”

May 19,2018
Minithumbup
By: 'MPJJ'
May 19,2018
0 people found
this helpful
Both Jasmine and Alice were extremely helpful and professional. Moving into my new rental accommodation was made as smooth and painless as possible and all my queries were responded to promptly and effectively. I am very happy with the service I have received....
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Comment on agent fees
Agent fees seem fair for the service provided.
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“Great communication!...”

Apr 23,2018
Minithumbup
By: 'Tom P'
Apr 23,2018
1 people found
this helpful
Just let my house with Chappell and Matthews, great customer service and communication throughout!! Thank you very much,will definitely use again!...
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Comment on agent fees
Good
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“The worst rental experience of my ten year rental life...”

Mar 29,2018
Minithumbdown
By: 'Jamie'
Mar 29,2018
3 people found
this helpful
Many issues with our property including broken toilet flush, broken windows, broken door handles and broken heating were left completely unattended for months. Some issues were ignored for the ENTIRE DURATION of or our tenancy. We were patronised and left feeling as though we were ...
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Comment on agent fees
The fact that we had to pay for a service is outrageous. Even after delaying our deposit return by two months they refused to let ME PAY for a CHAPS same day transfer. They then failed to raise a BACS transfer for another week.
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By: Meshad
Aug 29, 2018
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I had the same horrible experience. Lack of interest multiple problems never solved and eventually moved out. Now they want to make unreasonable deductions from the deposit!!!! ...

“As a landlord wanting to rent out our property these ......”

Jan 04,2018
Minithumbup
By: 'Jo G'
Jan 04,2018
1 people found
this helpful
As a landlord wanting to rent out our property these two members of staff have been highly efficient, professional and extremely courteous upon any correspondence. A great service! I feel that I have a positive working relationship with this company and would highly recommend them ...
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Comment on agent fees
good, responsible for the service being provided.
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“These people are absolute scumbags. They will rip you off ......”

Oct 24,2017
Minithumbdown
By: 'Never using CM again'
Oct 24,2017
2 people found
this helpful
These people are absolute scumbags. They will rip you off with fees and don't do their job properly - when I moved into a rented property in Bristol they were aggressive and forceful and told me that I must pay my deposit to the previous ...
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Comment on agent fees
Ludicrous fees for doing bugger all
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“Both Jasmin and Alice have been extremely helpful during every ......”

Sep 27,2017
Minithumbup
By: 'Ash'
Sep 27,2017
1 people found
this helpful
Both Jasmin and Alice have been extremely helpful during every step of my move and continue to be approachable and easy to get hold of....
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Comment on agent fees
I can't actually remember how much the agency fees were so they can't have been that extortionate!
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“Zero stars (not even 1). I have had a truly shocking ......”

Aug 26,2017
Minithumbdown
By: 'Tina'
Aug 26,2017
3 people found
this helpful
Zero stars (not even 1). I have had a truly shocking experience as a landlord and will not recommend these agents to anyone. My property was neglected and the inspection reports I was sent were falsified. I took photographic evidence within two weeks of the most ...
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Comment on agent fees
The fees were ridiculously high.
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“After reading the appalling review left by our buyer, I ......”

Aug 20,2017
Minithumbup
By: 'Steve'
Aug 20,2017
2 people found
this helpful
After reading the appalling review left by our buyer, I felt compelled to set the record straight. From our point of view, the estate agent provided a good service and carried out our instructions in a timely manner. The house was put back on the ...
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Comment on agent fees
Significantly cheaper than the 2 other agents we were considering.
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“Appalling service as buyers we were stressed out by the ......”

Jul 19,2017
Minithumbdown
By: 'Natalie'
Jul 19,2017
2 people found
this helpful
Appalling service as buyers we were stressed out by the dishonest and untrustworthy actions of the estate agents, they deliberately ignored clear instructions that we did not want to meet the seller after the house was put back on the market 2 days before exchange ( due ...
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“As a Landlord using this company I am not impressed. ......”

Jun 08,2017
Minithumbdown
By: 'Do not use !'
Jun 08,2017
2 people found
this helpful
As a Landlord using this company I am not impressed. Frequent problems with getting paid by them, arcane bank transfer system, poor customer service....
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“I'd give 0 stars if it was an option!! Avoid at ......”

Jun 02,2017
Minithumbdown
By: 'D'
Jun 02,2017
3 people found
this helpful
I'd give 0 stars if it was an option!! Avoid at all costs - Rip off merchants looking to line their pockets at the expense of others. Was looking for my first place, thought I had found a nice 2 bed house with no strings attached. Looked ...
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Comment on agent fees
Outrageous - Worst I've seen
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“Chappell and Matthews, Thornbury branch Estate Agent placed a property ......”

Aug 01,2016
Minithumbdown
By: 'Chappell and Matthews - Thornbury'
Aug 01,2016
1 people found
this helpful
Chappell and Matthews, Thornbury branch Estate Agent placed a property onto the market which they did not know what they were selling i.e boundary, where the land did not belong to the seller. We spent nearly 9 months in a chain waiting while the Estate ...
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What agent could do to change your mind?
All fees were paid before any money was transferred
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Comment on agent fees
All fees were paid before any money was transferred
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“What a mess. Been dealing with this clown for the ......”

Apr 29,2016
Minithumbup
By: 'Aggravated Tenant'
Apr 29,2016
1 people found
this helpful
What a mess. Been dealing with this clown for the past few years as a tenant. Even the landlord, who had previously been lining his pockets at the advice of this muppet to rip of tenant's for their deposits, has admitted its wrong and has ...
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Comment on agent fees
Agency fees were'nt the issue, and senior management bend over backwards to help out. Giuseppe would rather see you bend over though, so he can have his way while you cough up your deposit.
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“I called to book a viewing, and the sales said ......”

Jan 20,2016
Minithumbdown
By: 'Angel'
Jan 20,2016
1 people found
this helpful
I called to book a viewing, and the sales said she will send me some details to look at and ask me to wait for their calls to discuss the date and time, which is good. One day later, I got a phone call from ...
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“I will never ever use Chappell and Matthews again. My ......”

Nov 19,2015
Minithumbdown
By: 'Chloe'
Nov 19,2015
5 people found
this helpful
I will never ever use Chappell and Matthews again. My boyfriend and I rented a flat through a landlord who went through Chappell and Matthews and they are all as bad as each other. They say they will contacted you back but never do. Whilst ...
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“This property has been at the stage of an agreed ......”

Sep 11,2015
Minithumbdown
By: 'Richard E Draper (benifactor)'
Sep 11,2015
1 people found
this helpful
This property has been at the stage of an agreed sale for 19 months and it is still not completed. I have never met such a bungling bunch of cowboys in all my days. Every time I phone up the guy I want to speak to ...
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What agent could do to change your mind?
Sold the property in a fifth of the time and had kept better contact with all concerned.!!
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Comment on agent fees
The property having been on the market so long it could have been sold for ‚£25,000 more than the original asking price due the fluctuation of the property market.
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“After registering with numerous agents within bath and having no ......”

May 21,2015
Minithumbup
By: 'Sunshine'
May 21,2015
1 people found
this helpful
After registering with numerous agents within bath and having no success i decided to pop into Chappell and Matthews. After reading some of the awful reviews i was pleasantly surprised. Welcomed with warm friendly faces who made me feel extremely welcome and vauled. They had ...
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Comment on agent fees
Average for the area, very pleased
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“I called to see a specific property and register. I ......”

Oct 20,2014
Minithumbdown
By: 'Meg'
Oct 20,2014
2 people found
this helpful
I called to see a specific property and register. I told them that I was supposed to give my landlord 30 days notice before moving out but was pretty sure I could reduce that term to two weeks. The agent said he wasn't sure he'd show ...
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What agent could do to change your mind?
If the agent was more flexible or even more professional and courteous in how he dealt with the situation, I would have considered registering with the company.
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“Rubbish not returning emails or phone calls trying to rip ......”

Oct 19,2014
Minithumbdown
By: 'Debbie'
Oct 19,2014
0 people found
this helpful
Rubbish not returning emails or phone calls trying to rip me off with deposit! 6 months of damp in house nothing done As long as there getting there cut they don't care!...
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Comment on agent fees
Don\'t do anything for the money
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“Without a doubt the most unprofessional company I have every ......”

Oct 15,2014
Minithumbdown
By: 'Mike'
Oct 15,2014
0 people found
this helpful
Without a doubt the most unprofessional company I have every dealt with. Numerous unreturned phone calls despite promises to "get back to me" and incompetent office staff who don't seem to even know what their job is, means I would never be able to recommend ...
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What agent could do to change your mind?
Acted in a professional manner and been competent.
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“An unprofessional 'service' from start to end, once i'd made ......”

Sep 17,2014
Minithumbdown
By: 'DrFred'
Sep 17,2014
1 people found
this helpful
An unprofessional 'service' from start to end, once i'd made the mistake of signing a contract. Avoid. They phoned me a day before I was due to move in to say that the property was dirty and would I like them to clean it (?!) I ...
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Review statistics

From Landlords From Tenants From Vendors From Buyers Other
7 6 5 12 4 1 2 2 0 6

Fees

No fees set.

Complaints Procedure

No procedure available.

Awards won by Chappell & Matthews

Individual Branch Awards

Firm rankings


Overall

Estate agents

Letting agents

View All 9 Branches


Chappell & Matthews - Bath, BA1
Bath
2 Northumberland Buildings, Bath BA1 2JB
(13)
Chappell & Matthews - Bournemouth, BH22
Bournemouth
66 Victoria Road, Bournemouth BH22 9JA
(1)
Chappell & Matthews - Bristol, BS35
Bristol
16 High Street Thornbury, Bristol BS35 2AH
(0)
show all branches (9)
Chappell & Matthews - Bristol, BS8
Bristol
151 Whiteladies Road, Bristol BS8 2RD
(10)
Chappell & Matthews - Bristol, BS8
Bristol
151 Whiteladies Road, Bristol BS8 2RD
(3)
Chappell & Matthews - Bristol, BS8
Bristol
8 The Mall, Clifton, Bristol BS8 4DR
(2)
Chappell & Matthews - Bristol, BS8
Bristol
8 The Mall, Bristol BS8 4DR
(0)
Chappell & Matthews - Chippenham, SN15
Chippenham
64 New Road, Chippenham SN15 1ES
(5)
Chappell & Matthews - Thornbury Branch, Bristol, BS35
Thornbury Branch
16 High Street, Bristol BS35 2AH
(4)

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