Chapmans
5/5, 45 reviews
93% recommended
100% lettings valuation accuracy
97% lettings fee satisfaction



Property Features

Chapmans is a small yet mighty full service Property Lettings & Management agency based in Edinburgh. Our team of friendly and cheerful letting experts apply a common-sense approach to our range of specialist services, tailored to suit your specific needs and involvement as a landlord. show more Chapmans is a small yet mighty full service Property Lettings & Management agency based in Edinburgh. Our team of friendly and cheerful letting experts apply a common-sense approach to our range of specialist services, tailored to suit your specific needs and involvement as a landlord.
Chapmans

Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Lettings 100% 97% £650 £2,395
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
19 0 21 3 0 0 0 0 2 0
Areas covered
  • EH1
  • Edinburgh
  • EH2
  • EH3
  • EH4
  • EH12
  • EH11
  • EH10
  • EH13
  • EH9
  • EH8
Address

26 Roseburn Terrace
Edinburgh
City of Edinburgh
EH12 6AW
01314474453

Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Advertise on
Members of
SAL
Images & Videos

“Friendly and kind Service...”

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Jan 25,2024
Minithumbup
By: 'KC'
Jan 25,2024
0 people found
this helpful
Very friendly and letting you what’s coming, explaining everything needs to be done. Quick reply and response ,all the charges are clearly shown. The kind of service,I can trust....
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Was this helpful? Yes
By: Laura Chapman
Jan 26, 2024
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Dear KC Thank you so much for taking the time to write this review! Luke was pleased to receive it and we are so glad your onboarding with Chapmans as a new Landlord has gone so smoothly! Welcome aboard and I hope your continuing relationship with Chapmans continues as it started! Thank you for entrusting your property to us! Thanks Laura and the Team ...

“Absolutely fantastic customer service at Chap......”

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Oct 02,2023
Minithumbdown
Olivia
By: 'bob'
Oct 02,2023
0 people found
this helpful
Absolutely fantastic customer service at Chapman, though I didn't meet their requirements for home renting,they treated me with respect and dignity. Professionalism at its best!💥🎊🥰...
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“Olivia was wonderful. Very helpful and patien......”

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Sep 29,2023
Minithumbup
Olivia
By: 'Kim'
Sep 29,2023
0 people found
this helpful
Olivia was wonderful. Very helpful and patient as I tried to figure out the rental system here after immigrating from the United States. The company was very organized and the property I viewed was in great condition....
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“The experience we have had so far with Chapma......”

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Aug 09,2023
Minithumbup
Eve
By: 'Rishab'
Aug 09,2023
0 people found
this helpful
The experience we have had so far with Chapmans is great. The team is very prompt in taking care of any issues reported, they take time to understand and are very helpful. If given an option i would always like to rent via them. Sincere ...
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Was this helpful? Yes
By: Laura Chapman
Aug 21, 2023
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Dear Divya and Rishab Thank you so much for your lovely review - we really loved getting it and we are so pleased we are going to be keeping you for a lot longer as tenants! Lovely tenants + lovely property + lovely landlords = it's a win-win all round! :-) With best wishes, Laura and the Team! ...

“Top Quality Service...”

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Jun 01,2023
Minithumbup
Eve
By: 'Katharine Bailey'
Jun 01,2023
1 people found
this helpful
I have just had an excellent client experience with Chapmans following a tenant. vacating a property. The property was inspected, I received a. comprehensive, detailed report, issues were actioned and the flat relet in record time. Eve Walker handled all of this with her usual ...
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“We have been very happy with Chapmans over th......”

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Mar 10,2023
Minithumbup
By: 'Liz and Roy'
Mar 10,2023
0 people found
this helpful
We have been very happy with Chapmans over the years. They have a friendly, efficient service with a personal touch....
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“Smooth and helpful...”

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Nov 30,2022
Minithumbup
Luke
By: 'Quentin'
Nov 30,2022
0 people found
this helpful
Extremely efficient and really helpful staff with the renting and any questions I would have (little plus for the little videos that are really helpful) Everything was smooth despite me being a foreigner just arriving in a new country....
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“Really good agency for tenants too...”

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Nov 02,2022
Minithumbup
Laura
Luke
By: 'Jana'
Nov 02,2022
0 people found
this helpful
I've been renting a property through Chapmans for about 1.5 years now and the team have been amazing from the start. They've always been friendly, reliable, and respectful and have been extremely responsive whenever I've had a question or something needed repaired in the flat. Unlike ...
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“Chapmans- A Pleasant Property Management Experience in Edinburgh.....”

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Aug 16,2022
Minithumbup
Eve
By: 'Karthik Rajamani'
Aug 16,2022
0 people found
this helpful
We had quite a pleasant experience working with Chapmans. While we were looking for a new property to move in, they were quite prompt in responses. Before move-in, they explained all processes & shared all required details. After move-in, they were quite prompt with any maintenance ...
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“5 Stars...”

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Aug 16,2022
Minithumbup
By: 'Maddie Luhrs'
Aug 16,2022
0 people found
this helpful
Since we moved in as tenants in May 2021, Chapmans have been very responsive and helpful. We had a stressful issue with our boiler last summer which they helped sort out as soon as possible! They're always friendly too, definitely recommend them for other renters....
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“Myself and my flatmate have been renting from......”

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Aug 16,2022
Minithumbup
By: 'Rona Blyth'
Aug 16,2022
0 people found
this helpful
Myself and my flatmate have been renting from Chapmans for nearly a year and a half, we are so grateful to have them as our agency. They are always there to help for any issue small or big and are quick to respond to any ...
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“Thank you Georgina for all your help in getti......”

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Aug 11,2022
Minithumbdown
By: 'Olu'
Aug 11,2022
0 people found
this helpful
Thank you Georgina for all your help in getting me settled in my new apartment with Chapman properties. The company is the best☑️...
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“Chapmans ably managed my property in Edinburg......”

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Mar 16,2022
Minithumbup
By: 'Jamie'
Mar 16,2022
0 people found
this helpful
Chapmans ably managed my property in Edinburgh for over 5 years, this included a period where I was overseas for several years and away from Edinburgh for the rest of the time. Throughout this period they swiftly dealt with any issues that arose, with minimal input ...
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Was this helpful? Yes
By: Mrs Laura Chapman
Mar 29, 2022
View all comments (1)
Jamie. thank you so much for this lovely review! I am so glad the team has looked after you, your property and your tenants so well! Really great that there has never been a void either in all the years you have been with us - something we work really hard on! So lovely to get this feedback and we wish you all the best for the sale and for the future. Best wishes, Laura ...

“Lorraine and Maggie are great letting agents...”

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Aug 16,2021
Minithumbup
By: 'Marcus'
Aug 16,2021
0 people found
this helpful
Chapmans and particularly Lorraine and Maggie have been great to deal with as a tenant. They are very knowledgable, thorough and proactive in ensuring any outstanding maintenance issues are resolved. Overall, they are professional and attentive to both landlord and tenant needs....
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“Amazing Service...”

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May 12,2021
Minithumbup
By: 'Emma W'
May 12,2021
0 people found
this helpful
As a first time landlord, I was nervous about the process of renovating and letting a property I had inherited. I needn’t have worried. MC at Chapman’s did an amazing job throughout the whole process, being especially sensitive around how I came to ...
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“We've had amazing service from Chapman's and ......”

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May 02,2021
Minithumbup
By: 'Marion'
May 02,2021
0 people found
this helpful
We've had amazing service from Chapman's and special thanks to Mhairi-Claire for her help! Found ourselves a difficult task in organising our property due to current restrictions and living abroad. Chapman's took on responsibilities way beyond their usual remit to accommodate our many needs at ...
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Was this helpful? Yes
By: Laura Chapman
May 04, 2021
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Hi Marion, Thank you so much for this review - delighted that we have looked after you so well! I do hope the tenancy runs smoothly and please do let us know if we can help again in the future! With best wishes, Laura ...

“Amazing!...”

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Apr 07,2021
Minithumbup
By: 'Maeve'
Apr 07,2021
0 people found
this helpful
Luke and Lorraine were amazing and really helped us through our move, they did their best to make everything go as smoothly as possible, as well as being extremely friendly throughout! Couldn't recommend them enough!...
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By: Mrs Laura Chapman
Apr 13, 2021
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Maeve we were so pleased to get this review - Luke and Lorraine were delighted to have the special mention! Thank you so much and really glad everything has gone so well! We do pride ourselves on being friendly and professional and so glad this service shone through! Really hope you continue to be happy with everything in your new home and our team! Best wishes, Laura ...

“Nice and efficient...”

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Mar 19,2021
Minithumbup
By: 'Steffen'
Mar 19,2021
0 people found
this helpful
Pleasant experience throughout. Viewing was pleasant and considering the current situation the agent made sure to take all necessary safety precaution seriously. Agency was quick to answer any questions during the offer period and afterwards....
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By: Laura Chapman
Mar 19, 2021
View all comments (1)
Hi Steffen. Thank you so much for this great review - we are really glad Luke and the rest of the team made the process as smooth as possible and as safe and reassuring as possible during this really tough time. I am hoping this leads to a long and happy tenancy for you! Best wishes, Laura and the Team ...

“Top Class Service...”

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Nov 18,2020
Minithumbup
By: 'Alice'
Nov 18,2020
0 people found
this helpful
From that first ever Zoom call we had I knew we were in the right hands. Thank you so much for your top-class service. Being overseas landlords was no challenge whatsoever for Chapmans. Professional and responsive, we had every confidence that our asset was being ...
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“Approachable, prompt , extremely helpful and great communication....”

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Oct 26,2020
Minithumbup
By: 'Angeliki'
Oct 26,2020
0 people found
this helpful
Our rental process with Chapman's has been excellent, smooth and fast. We had very good communication with everyone, including prompt replies and helpful information for any question we might had. They are very well organised and provide all the required information and paperwork for renting ...
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“Exceptional Service...”

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Aug 31,2020
Minithumbup
By: 'Nerina'
Aug 31,2020
0 people found
this helpful
We've had more than our fair share of issues with tenants and agents alike and subsequently were very wary about entering into another relationship that would potentially result in even more issues. Since our first tentative phone call requesting information, the service provided by Chapmans, ...
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“Chapmans extremely helpful in uncertain COVID times...”

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Aug 04,2020
Minithumbup
By: 'Caryn'
Aug 04,2020
0 people found
this helpful
Chapmans were very helpful in getting our apartment let during these uncertain times of COVID. Corinne was extra helpful and made sure the process was smooth and all the paper work was done correctly and without delays. She went the extra mile to make sure ...
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“Impressive all encompassing care...”

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Jul 30,2020
Minithumbup
Laura
By: 'Lorna'
Jul 30,2020
0 people found
this helpful
Excellent fully comprehensive care of both landlord and tenant . Lots of guidance and advice on the website. Prompt attention to any problems....
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“Helpful and friendly...”

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Jul 10,2020
Minithumbup
By: 'Alison'
Jul 10,2020
0 people found
this helpful
Chapmans were really helpful and thorough, coming up with great alternative solutions during covid! Friendly and responsive to all involved :) they didnt miss anything out!...
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By: Laura Chapman
Jul 10, 2020
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Hi Alison - thank you so much for this super review! Covid has been a real challenge so I am so glad you appreciated all we did! I really hope you are happy in the flat - it has been a pleasure working with you and your landlord! ...

“An exceptional agent, thoughtful, kind and clear....”

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May 19,2020
Minithumbup
By: 'Helen'
May 19,2020
0 people found
this helpful
From the start the team have been fantastic. The quality and clarity of communication, the kindness and thoughtfulness when we were very stressed and the work to ensure it all went smoothly was excellent. The videos to help you move are short, focused and well ...
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“Highly recommend...”

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Apr 20,2020
Minithumbup
Laura
By: 'Fiona'
Apr 20,2020
0 people found
this helpful
I would highly recommend Chapmans property management! I have rented properties from a few letting agencies and Chapmans have been the most helpful, fair and reliable. They are quick to answer email queries and it’s easy to contact them via phone (which isn’t ...
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“Good service in comparison to other letting a......”

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Feb 27,2020
Minithumbdown
By: 'Irene'
Feb 27,2020
0 people found
this helpful
Good service in comparison to other letting agents but room for improvement Efficient and friendly service whilst I was a tenant living in their property. Thorough Tenant briefing, instructions, call-out service and communication etc, However I felt that the minute we handed in our notice ...
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“Easy to deal with...”

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Apr 30,2019
Minithumbup
By: 'JohnDC'
Apr 30,2019
0 people found
this helpful
As tenants we found Chapmans very easy to deal with. Everything was very straight forward and clear, they used technology to make the process as efficient as possible but never forgot about the human angle associated with moving, demonstrating a strong customer ethos within the ...
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By: Laura Chapman
Apr 30, 2019
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Thank you so much for this review. The team were delighted with this and we are so pleased you have enjoyed the process with us so far. We hope it leads to a really enjoyable tenancy! Best wishes. Laura ...

“Thank you...”

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Feb 07,2019
Minithumbup
Laura
By: 'Rachel'
Feb 07,2019
0 people found
this helpful
Thank you to Laura and Tony for all your hard work and efforts in helping me get my flat set up on the rental market. You really did make it as painless as possible. 😊...
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Comment on agent fees
Competitively priced
Was this helpful? Yes
By: Laura Chapman
Feb 07, 2019
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Rachel thank you so much for this lovely review - it was a pleasure working with you and delighted we have found such lovely tenants for your gorgeous flat. Let's hope they stay a long time! Best wishes, Laura ...

“Great Service...”

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Oct 08,2018
Minithumbup
By: 'AngelaS'
Oct 08,2018
0 people found
this helpful
As a first time landlord Chapmans provided great advice and support which enabled me to get set up quickly and find tenants within a tight time frame. Laura and the team always responded quickly to any query and everything was dealt with very professionally....
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By: Laura Chapman
Oct 08, 2018
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Hi Angela. Thank you for this lovely review. We do always strive to work to the highest levels of professional so appreciate the feedback. We really hope the tenants work out well for you. Do let us know if you ever need help again in the future. Kind regards, Laura ...
Staff picture Laura
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Staff picture Luke
Staff picture Eve
Staff picture Olivia
Staff picture Edyta
Staff picture Aileen
Staff picture Kornelia
Staff picture Robbie
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

We are committed to providing a high-quality service to all our clients. When something goes wrong, we need you to tell us about it. This will help us to improve our standards.

If you have a complaint about our service, or about the service of a contractor or third party who we have instructed to provide goods or services in relation to a property owned by or occupied by you, please write down the details of your complaint and send it to either:

Chapmans PM Ltd
26 Roseburn Terrace
Edinburgh
EH12 6AW

or

[email protected]

On receipt of your complaint we will adhere to the following procedure: –

Stage 1

We will acknowledge receipt of your complaint in writing within 5 working days of receiving it, giving you a named contact who will be dealing with the complaint.

Stage 2

Your named contact will then investigate your complaint and will send you a detailed written reply, including their suggestions for resolving the matter, within 10 working days of us receiving your complaint. There may occasionally be circumstances out with our control which prevent us from adhering to this timeframe.

These include: –

• when the office is closed for public holidays;

• where adverse weather or sickness has led to staff shortages;

• where we cannot respond in full without the input of a third party (e.g. contractor, landlord, tenant) who is not available;

• where we cannot respond in full without visiting the rental property and the tenant is restricting access;

• where we cannot respond in full without the input of a key member of staff who is not available.

We will contact you if we are unable to respond within this timeframe and let you know when we aim to respond by.

Stage 3

Upon receipt of our response under Stage 2 above, if you are still not satisfied, you can contact us again in writing and we will arrange for a senior manager to review the decision.

Stage 4

Our senior manager will write to you within 10 working days of us receiving your request for a review, confirming our final position on your complaint and explaining our reasons.

Stage 5

You may apply to the First-tier Tribunal for Scotland (Housing & Property Chamber) if we have breached the Scottish Letting Agent Code of Practice and you remain dissatisfied once the above stages have been exhausted, or if we do not process your complaint within a reasonable timescale.

You can contact the Housing & Property Chamber at:
4th floor
1 Atlantic Quay
45 Robertson Street
Glasgow
G2 8JB
0141 3025900

https://www.housingandpropertychamber.scot

Chapmans PM Ltd is also a member of the Council of Letting Agents (www.counciloflettingagents.com) and you may invoke their complaints procedure if you remain dissatisfied once stages 1-4 above have been exhausted, or if we do not process your complaint within a reasonable timescale.
Last updated at 4:27 PM 15/03/2017 by Rebecca Masjosthusmann

Awards won by Chapmans

Regional Awards won by Chapmans

Individual Branch Awards

Edinburgh, EH12



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Chapmans