Chancellors

2.60/5 rating 307 reviews
  • 53% valuation accuracy
  • 41% recommend
  • 61% fee satisfaction
The Company The Chancellors Group of Estate Agents Limited is one of the country's leading independent Estate Agents with 50 networked offices in Southern England and Wales. These comprise Chancellors Read full description...The Company The Chancellors Group of Estate Agents Limited is one of the country's leading independent Estate Agents with 50 networked offices in Southern England and Wales. These comprise Chancellors offices in the Home Counties and Oxfordshire, Anscombe & Ringland offices in London and Middlesex and Russell Baldwin & Bright offices in Herefordshire and Mid Wales.
Chancellors

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“Dragged on for almost a year...”

Nov 09,2018
Minithumbdown
By: 'Waitingtosell'
Nov 09,2018
1 people found
this helpful
Do not pay these people a penny! Absolutely rubbish service level. They don't follow up unless you ask them to. Our sell has dragged on for almost a year now. Excuses after excuses and all to keep us sucked in! I know some of ...
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Comment on agent fees
Standard high street fees that has absolutely no added benefit compared to an online agent
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“Horrific experience...”

Nov 05,2018
Minithumbdown
By: 'Luca Basorji'
Nov 05,2018
0 people found
this helpful
Disgusted with my experience with chancellors, no such thing as good honest service. Trapped by a sole selling rights contract and ignored when I tried to amend it within the 14 day cooling off period. Streets clear of these sneaky dogs, they do not know how ...
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Comment on agent fees
I don’t mind paying fees when an agent does some work for it.
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“Misled for 19 days then gazumped...”

Sep 21,2018
Minithumbdown
By: 'Nick Smith'
Sep 21,2018
1 people found
this helpful
Chancellors played the key role in a transaction that ended up with me being gazumped 19 days after my offer on a place in Brecon was accepted. For 16 days of that period, despite giving every assurance that all was fine, the agent refused/failed to mark ...
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Comment on agent fees
NA
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“Disguisting Treatment...”

Sep 18,2018
Minithumbdown
By: 'veryangryandupset'
Sep 18,2018
2 people found
this helpful
Estate agents refused to return a set of keys that we lent to them to do a viewing meaning my partner was refused access to the property and had to sleep at a friends house as I had to leave to go out of town ...
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Comment on agent fees
Never gonna be great paying fees but we hadn't minded to pay as we liked the estate agents to begin with.
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“Do Not Use Chancellors...”

Sep 11,2018
Minithumbdown
By: 'Williams'
Sep 11,2018
2 people found
this helpful
My husband and I are both working professionals with busy lives, we moved to the property due to the location and loving the house, it was happy to accommodate my little dog also which was fantastic. Our initial dealings with Chancellors wasn't great, we ...
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Comment on agent fees
Terrible, I certainly didn't receive an acceptable level of service.
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“They used to be great; now I am a frustrated and disappointed landlord...”

Aug 31,2018
Minithumbdown
By: 'Disappointed and frustrated landlord.'
Aug 31,2018
2 people found
this helpful
Long saga of multiple calls, emails, unanswered questions, repeat the cycle, for what should have been a couple of months of work and marketing and has extended for more than half a year. Individuals are pleasant and sometimes knowledgeable but no one appears accountable for ...
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“Worst experience ever!...”

Aug 26,2018
Minithumbdown
By: 'Very angry landlord'
Aug 26,2018
1 people found
this helpful
Our experience with chancellors Surbiton branch had been a total nightmare! First of all Ryan had lid to us about a property we wanted to buy to get us sign up, and once we sign up we didn't hear from them for over a ...
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“Mrs...”

Aug 17,2018
Minithumbdown
By: 'Pippa'
Aug 17,2018
3 people found
this helpful
My first and last dealings with Chancellors. Lost me a sale, are now inundating me with emails when I have told them not too. Bad behavior....
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Comment on agent fees
I was not told their fees
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“Naming no names...”

Aug 13,2018
Minithumbdown
By: 'WindsorOne'
Aug 13,2018
3 people found
this helpful
While Chancellors have some great staff in their actual branches, some being better than others, the head office is a complete joke. Poor listening and communication skills make life as a landlord (and for the tenants) 100x harder than it's ever been. Too many ...
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Comment on agent fees
Very high fees for the quality of service
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“Worst possible experience...”

Aug 07,2018
Minithumbdown
By: 'Ms Maria Santos'
Aug 07,2018
2 people found
this helpful
My experience with Chancellors has been absolutely terrible. From day one, the agent Mr. Adam McBrien booked the viewing on the house for the wrong time, sent me conflicting information, which resulted in me waiting for 2 hours under the rain. Once in the property, he ...
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Comment on agent fees
Very high fees, specially given how terrible their service is.
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“Appalling Customer Service...”

Jul 31,2018
Minithumbdown
By: 'Ria'
Jul 31,2018
3 people found
this helpful
We travelled to view a property in Powys, via Chancellors in Kington, Wales. We we were travelling from Leicester, so it was long journey, but we set out because the property looked so good online. When we got there, the agent could not get us ...
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“Poor communicators and high charges...”

Jul 16,2018
Minithumbdown
By: 'NAB'
Jul 16,2018
4 people found
this helpful
As a renter, In hindsight would not use them again. The contract is too much in their favour. They are poor communicators and got the rental charges quite wrong in their favour. I was in fact always well ahead in rental payments. It was eventually ...
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Comment on agent fees
Definitely not the cheapest
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By: Chris
Jul 18, 2018
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They are awful. Appalling communication and prioritise landlords over tenants. Avoid at all costs. ...

“Never arrange viewings or update re: viewings. Would never recommend them...”

Jul 08,2018
Minithumbdown
By: 'Dissatisfied prospective tentant'
Jul 08,2018
3 people found
this helpful
Lost two rental properties because they never called to arrange viewings despite my calling and chasing and stating I'm keen to move fast....
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By: Chris
Jul 18, 2018
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You had a lucky escape! Still waiting for my deposit back.....tick tock ...

“Excellent...”

Jun 29,2018
Minithumbup
By: 'LB'
Jun 29,2018
1 people found
this helpful
I have moved home twice in 10 years and both times used the Botley branch for my moves. The staff are friendly and helpful and always do their best to keep you up to date and informed at each step of the process. I would highly ...
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“Efficient and Friendly...”

Jun 26,2018
Minithumbup
By: 'D Wilkins'
Jun 26,2018
0 people found
this helpful
As a recent buyer of a property in Windlesham, I found dealing with the Sunningdale branch of Chancellors incredibly user friendly. We were first shown around by James Fothergill, who, even after the offer was made and accepted was quite happy to meet us at ...
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Comment on agent fees
Normal rates of fees charged by this agent
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“If I could give them 0 starts it would be too much...”

Jun 20,2018
Minithumbdown
By: 'Katie Maughfling'
Jun 20,2018
3 people found
this helpful
Again frustrated by their complete incompetence. They must be the worst employer too as I am always dealing with someone different - which is probably why things dont get done....
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Comment on agent fees
They dont provide a service; they just take your money.
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“Horror Show...”

Jun 19,2018
Minithumbdown
By: 'Charles'
Jun 19,2018
7 people found
this helpful
We went through a horrible and traumatic experience while being tenants of a property let and managed by Chancellors Highgate. Chancellors jeopardised our safety. Last summer, on Saturday 8th July 2017, while we were away on holidays, a Chancellors contractor entered our property without our knowledge ...
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“Avoid at all costs...”

May 29,2018
Minithumbdown
By: 'Nic'
May 29,2018
7 people found
this helpful
Lying, bullying, general harassment and unprofessional behaviour seem to be Ryan Powers' method of estate agency. He called constantly, demanding answers to questions there is no way I would know and refusing to call any of the other professionals involved. My solicitor finally instructed me ...
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“Useless...”

May 16,2018
Minithumbdown
By: 'Chris'
May 16,2018
2 people found
this helpful
Our buyers sold their house through Chancellors, and they were absolutely useless at organising their one property sale in a 4 property chain. As soon as they have sold the property all dealing are sent to a faceless central office, who couldn't care less about ...
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“LETTINGS DEPARTMENT...”

May 10,2018
Minithumbdown
By: 'Nelson'
May 10,2018
3 people found
this helpful
Paid our holding fee to the Sunbury branch for a bungalow in Sunbury and they went ahead and let the property to someone else without letting us know.Very unprofessional and rude staff...
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Comment on agent fees
Bad
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“Waste of time & energy...”

Apr 24,2018
Minithumbdown
By: 'Karen'
Apr 24,2018
4 people found
this helpful
We had a bad experience with this agent - both staff listed no longer work for this office, they have a very high turnover of staff who leave quickly and without warning in some cases. Our property was originally overpriced by Nick Sampson. Our advert ...
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“Appaling service...”

Apr 18,2018
Minithumbdown
By: 'Anonymous'
Apr 18,2018
4 people found
this helpful
Absolutely appaling service, rented through them and the whole experience was stressful and very badly managed. As soon as we had signed contract they didn't want to deal woth us. Any problems we had, they always sided with the landlord. The property management at ...
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“Do Not Rent From Chancellors...”

Apr 17,2018
Minithumbdown
By: 'Alias'
Apr 17,2018
4 people found
this helpful
We recently checked out of a property we had been renting in Didcot and managed by Chancellors. We took very good care of the property: replanting the garden after the grass had been destroyed by neighborhood cats, repainting whole rooms where previous tenants had done ...
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“Satisfied customers...”

Apr 09,2018
Minithumbup
By: 'Callum'
Apr 09,2018
0 people found
this helpful
Very warm hearted,willing to help, accurate, answered all of our questions ,hard working guy Thank you buddy,! Nora and Hris...
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“Appalling...”

Apr 09,2018
Minithumbdown
By: 'Claire Gainford'
Apr 09,2018
5 people found
this helpful
As a property developer & landlady, I have been used to dealing with estate agents for nearly 20 years - I found this branch to be beyond inept with managerial staff who were imperious & at times, downright rude. I approached Chancellors last June to help ...
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Comment on agent fees
None paid in the event of sales falling through.
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“HORRENDOUS...”

Apr 04,2018
Minithumbdown
By: 'JenBFlat3'
Apr 04,2018
3 people found
this helpful
Horrendous lettings agency. It's been over 5 weeks since I moved out and my deposit hasn't been returned. All the agency fees go where? You get dismissed at every opportunity - even by managers and I hate chasing up payments. AVOID AT ALL COSTS!...
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Comment on agent fees
No point paying the agency fees. They don't go to any good use
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“Crown mews abingdon...”

Apr 04,2018
Minithumbdown
By: 'Tezza'
Apr 04,2018
3 people found
this helpful
Rented a flat in Abingdon. Had a rat came from under the sink Main water outlet into the property ate doors and food. 3 days of cleaning and bleach the agent got a vermin inspector out the rat was caught once poison was taken each day ...
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Comment on agent fees
Fees for a piece of paper. Outrageous
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“Unprofessional...”

Mar 23,2018
Minithumbdown
By: 'Sam'
Mar 23,2018
2 people found
this helpful
All we want to do is sell our house. Twice we have been let down by prospective viewings and lied to by being told that there is a viewing yet no one has been. We have a young family and have to tidy and leave ...
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Mar 12,2018
Minithumbdown
By: 'TLG'
Mar 12,2018
3 people found
this helpful
Awful service. We made an appointment with one of the agents about a week earlier to visit 4 houses. We came from abroad specially to view those properties and we saw none of them. Our flight was delayed so we were very late for the appointment, ...
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Mar 10,2018
Minithumbdown
By: 'Thatcham landlord'
Mar 10,2018
3 people found
this helpful
Beware charges above that agreed, even complaining to head office was a waste of time so be warned, I will never use again...
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Comment on agent fees
Much higher than competitors
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Review statistics

From Landlords From Tenants From Vendors From Buyers Other
20 28 22 83 46 18 33 7 4 46

Fees

No fees set.

Complaints Procedure

No procedure available.

Firm rankings


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View All 36 Branches


Chancellors - Abingdon, OX14
Abingdon
14 High Street, Abingdon OX14 5AX
(7)
Chancellors - Aylesbury, HP20
Aylesbury
13 Market Square,, Aylesbury HP20 1TB
(2)
Chancellors - Banbury, OX16
Banbury
1 Horse Fair, Banbury OX16 0AA
(3)
show all branches (36)
Chancellors - Bicester, OX26
Bicester
46 Market Square, Bicester OX26 6AJ
(7)
Chancellors - Botley, Oxford, OX2
Botley
12a The Square Westway Shopping Centre, Oxford OX2 0JH
(5)
Chancellors - Bracknell, RG12
Bracknell
One Station Square, Bracknell RG12 1QB
(29)
Chancellors - Brecon, LD3
Brecon
33 High St, Brecon LD3 7AN
(1)
Chancellors - Camberley Branch, Camberley, GU15
Camberley Branch
26 High Street, Camberley GU15 3RS
(0)
Chancellors - High Wycombe, HP13
High Wycombe
2 Crendon Street, High Wycombe HP13 6LW
(20)
Chancellors - Highgate, London, N6
Highgate
2 South Grove, London N6 6BS
(1)
Chancellors - Kington, HR5
Kington
5 High St,, Kington HR5 3AX
(1)
Chancellors - Maidenhead, SL6
Maidenhead
14-16 Queen Street, Maidenhead SL6 1HZ
(2)
Chancellors - Newbury, RG14
Newbury
46 Northbrook Street, Newbury RG14 1DT
(17)
Chancellors - Witney, OX28
Office 10
14 Corn Street, Witney OX28 6BL
(9)
Chancellors - Ascot, Slough, SL5
Office 11
31 High Street, Slough SL5 7HG
(3)
Chancellors - Carterton, OX18
Office 16
Black Bourton Road, Carterton OX18 3DN
(9)
Chancellors - Chesham, HP5
Office 18
64 The Broadway, Chesham HP5 1EG
(14)
Chancellors - Chipping Norton, OX7
Office 19
7 Market Place, Chipping Norton OX7 5NA
(0)
Chancellors - Thatcham, RG19
Office 2
56 The Broadway, Thatcham RG19 3HP
(11)
Chancellors - Cowley, Oxford, OX4
Office 22
215 Cowley Road Cowley, Oxford OX4 1XF
(16)
Chancellors - Headington, Oxford, OX3
Office 23
107 London Road, Oxford OX3 9HZ
(15)
Chancellors - Kidlington, OX5
Office 24
7 High Street, Kidlington OX5 2DH
(6)
Chancellors - Lightwater, GU18
Office 26
76 Guildford Road, Lightwater GU18 5ST
(6)
Chancellors - Richmond, TW9
Office 27
23 The Quadrant, Richmond TW9 1BP
(29)
Chancellors - Summertown, Oxford, OX2
Office 28
255 Banbury Road, Oxford OX2 7HN
(5)
Chancellors - Surbiton, KT6
Office 29
1-5 St Mark's Hill, Surbiton KT6 4LH
(12)
Chancellors - Henley on Thames, RG9
Office 3
17 Hart Street, Henley on Thames RG9 2AR
(13)
Chancellors - Woodstock, OX20
Office 33
21 Oxford Street, Woodstock OX20 1TH
(3)
Chancellors - Sunbury-on-Thames, TW16
Office 34
1 Staines Road West, Sunbury-on-Thames TW16 7AB
(9)
Chancellors - Woking, GU21
Office 4
38 Commercial Way, Woking GU21 6JN
(4)
Chancellors - Didcot, OX11
Office 5
212 Broadway, Didcot OX11 8RS
(18)
Chancellors - Virginia Water, GU25
Office 7
11 Station Parade, Virginia Water GU25 4AB
(1)
Chancellors - Reading, RG1
Reading
46 Market Place, Reading RG1 2DT
(6)
Chancellors - Sunningdale, Slough, SL5
Sunningdale
London Road, Slough SL5 0DP
(5)
Chancellors - Wallingford, OX10
Wallingford
5 St Martin's Street, Wallingford OX10 0AL
(1)
Chancellors - Wokingham, RG40
Wokingham
8 Broad St, Wokingham RG40 1AB
(1)

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