Chancellors
2.4/5, 366 reviews
35% recommended
47% lettings valuation accuracy
47% lettings fee satisfaction
The Company The Chancellors Group of Estate Agents Limited is one of the country's leading independent Estate Agents with 50 networked offices in Southern England and Wales. These comprise Chancellors offices in the Home Counties and Oxfordshire, Anscombe & Ringland offices in London and Middlesex and Russell Baldwin & Bright offices in Herefordshire ... show more The Company The Chancellors Group of Estate Agents Limited is one of the country's leading independent Estate Agents with 50 networked offices in Southern England and Wales. These comprise Chancellors offices in the Home Counties and Oxfordshire, Anscombe & Ringland offices in London and Middlesex and Russell Baldwin & Bright offices in Herefordshire and Mid Wales.

Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Lettings 47% 47% £500 £2,500
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
21 43 22 104 47 21 34 13 5 57
Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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Latest Properties

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“I saw a property with the group for sale, I e......”

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Oct 27,2020
Minithumbdown
By: 'Dee Scheepers'
Oct 27,2020
0 people found
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I saw a property with the group for sale, I emailed them and asked specific questions(more than once) and for them to not contact me via phone due to signal problems where I live, not once have I received an email detailing my query, ...
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“I advise any potential renters to avoid using......”

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Oct 03,2020
Minithumbdown
By: 'Anne Noyed'
Oct 03,2020
0 people found
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I advise any potential renters to avoid using Chancellors!!! Trying to rent a property with them has been absolute chaos. We completed the paperwork straight away and we’re referred to a reference company called ‘Canopy’ to process our references. Well, Canopy I’m not ...
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“The worst. Don’t do anything with them, ever!......”

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Sep 30,2020
Minithumbdown
By: 'Irene Herans Aguilar-Tablada'
Sep 30,2020
0 people found
this helpful
The worst. Don’t do anything with them, ever! I would rate it 0 stars but I can’t. They were late with the keys and we had to pay in our old apartment, no apologies, and now they want to charge for one night....
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“Horrendous agency. Ceiling collapsed and tena......”

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Sep 25,2020
Minithumbdown
By: 'Matt Jones'
Sep 25,2020
0 people found
this helpful
Horrendous agency. Ceiling collapsed and tenants are still a few weeks without a home. There has been no apology, days and days between communications with a different person each time not knowing what was going on. Do not recommend at all....
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“Absolutely horrendous. If you're ok with bre......”

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Sep 21,2020
Minithumbdown
By: 'joanna Lawrence'
Sep 21,2020
0 people found
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Absolutely horrendous. If you're ok with breach of data protection and disclosure of your personal finances to your ex-husband, hey, go with Chancellors. They are SO inept, unbelievably arrogant, inordinately incompetent and even with numerous court demands, they refused to engage. At your peril....
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“Awful estate agency!! They do not respond to ......”

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Sep 16,2020
Minithumbdown
By: 'Inga Brikaite'
Sep 16,2020
0 people found
this helpful
Awful estate agency!! They do not respond to our emails or phone calls. They have absolutely ignored us since we moved out of the property. 3 months have already passed and our deposit has still not been paid back!! I couldn't say anything good about this ...
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“If I could give zero stars I would. Awful com......”

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Aug 27,2020
Minithumbdown
By: 'LA'
Aug 27,2020
2 people found
this helpful
If I could give zero stars I would. Awful company unprofessional, can’t get deposit back. Left from right does not know what they are doing. Quite happy to rent out dangerous property’s to people....
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“Complete waste of time...”

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Aug 25,2020
Minithumbdown
By: 'chelsea morris'
Aug 25,2020
1 people found
this helpful
Complete waste of time Booked viewing, the didnt bother to turn up without even calling to cancel, or sending an email explanation. Did not want to use again after this incident but they had a monopoly on a property I wanted to view. Contacted them, ...
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“I had bad experience with this letting agency......”

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Aug 25,2020
Minithumbdown
By: 'Anastasija Bogdanova'
Aug 25,2020
0 people found
this helpful
I had bad experience with this letting agency. I rented a house from this agency. I can't get my deposit back almost three months from moving day. The management ignored my messages, I had to return the deposit through TDS deposit system. Passed five months ...
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“Don’t do it!!!...”

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Aug 11,2020
Minithumbdown
By: 'Stacy'
Aug 11,2020
2 people found
this helpful
I use(d) chancellors to manage my property and they are awful, nothing is urgent, emails are never responded to in a timely matter. I am forever chasing them, nothing is ever proactive. For a fully managed service for the last 5 years my property has ...
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By: Monica
Aug 11, 2020
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I am a tenant in a property “managed” by Chancellors. My experience is very similar. So awful you could not make it up. They charge for the service and deliver nothing. ...

“They will steal your money even in the first ......”

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Aug 06,2020
Minithumbdown
By: 'Michelle Wenlock'
Aug 06,2020
1 people found
this helpful
They will steal your money even in the first instance, if the tenant pays them any money at all they will steal it. Do not use them under any circumstances! They take money from tenants and do NOT pass it on to the landlord or ...
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“WORST EXPERIENCE !!!!!!!!! No help, no commun......”

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Jul 31,2020
Minithumbdown
By: 'Besma Alani'
Jul 31,2020
0 people found
this helpful
WORST EXPERIENCE !!!!!!!!! No help, no communication, no empathy!! Completely useless and if I could give them 0 stars I would. Mice all over the place and not a single thing done!! Everything was broken. We saw around 5 mice, and the kitchen infested with them!!! NIGHTMARES !!!...
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“Terrible communication and service...”

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Jul 31,2020
Minithumbdown
By: 'Gemma Gibbs'
Jul 31,2020
0 people found
this helpful
Once again we have been completely failed by the Chesham branch and its managers. Our previous tenants vacated the property 4 months ago. It was recommended by Chancellors that we collect a small cleaning fee for the condition that the property was left in. Despite holding ...
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“The Worst Experience ever...”

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Jul 01,2020
Minithumbdown
By: 'Parth Shah'
Jul 01,2020
3 people found
this helpful
Extremely bad experience 3 Manager changed in 2 months. There lettings team was handling the sales teams calls so people who would enquire about the property would be turned away,Therefore In 3 months we had 2 viewings. All without any estate agents present. They make extremely long contracts ...
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“Worst letting agents in 20 years of renting...”

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Jun 26,2020
Minithumbdown
By: 'Yvette HOBBS'
Jun 26,2020
1 people found
this helpful
years renting with letting agents in the High Wycombe/Amersham area and Chancellors ARE THE MOST UNPROFESSIONAL AND INCOMPETENT LETTING AGENTS I’ve ever encountered. Happy to take our money from the outset but 5 weeks later and 4 working days before our move date and still ...
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“Bad Customer Service.....”

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Jun 21,2020
Minithumbup
By: 'Sheila Frampton'
Jun 21,2020
2 people found
this helpful
Called a few days ago to view a property what an obnoxious person I spoke with so unprofessional clearly no good at his job .He has a answer phone messaging service as well that were just as bad . So many other estate agents much more ...
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“Stay away.Very poor communication and servic......”

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May 26,2020
Minithumbdown
By: 'D Kurtaz'
May 26,2020
6 people found
this helpful
Stay away. Very poor communication and service levels with many changing people involved during the tenancy process, none of whom take any kind of responsibility or properly communicate with each other. We have used them on and off for a number of years and seen ...
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By: Sarah Holmed
May 28, 2020
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Not nice at all - couldn’t agree more with your review ...

“I rented from Chancellors and the below letti......”

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May 18,2020
Minithumbdown
By: 'SG'
May 18,2020
5 people found
this helpful
I rented from Chancellors and the below lettings reviews are 100% correct. They are a nightmare. When it suits them financially, they are nice to you. Once you sign, they are rude, constantly lie, especially Grace and Gemma. They will do anything to hold back your ...
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“I m so disappointed, this brunch they don't ......”

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Apr 06,2020
Minithumbdown
By: 'Sandu'
Apr 06,2020
2 people found
this helpful
I m so disappointed, this brunch they don't know what they are doing. I don't know why they put Jack Knight to be senior lettings negotiator bec he don't know what he is doing....
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“Be very careful to see the written contr......”

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Mar 18,2020
Minithumbdown
By: 'Nicholas Gorrill'
Mar 18,2020
4 people found
this helpful
Be very careful to see the full written contract before engaging this agent. What you are told on the phone or by email is not binding - the full contract comes from head office in Bracknell. I found that the verbal description of the terms ...
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“Chancellors have provided a NON service as fa......”

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Mar 15,2020
Minithumbdown
By: 'Kristine Weston'
Mar 15,2020
3 people found
this helpful
Chancellors have provided a NON service as far as we are concerned. The property we moved into, after paying six months rent in advance and deposit, had clearly not been inspected at all. It was filthy with many defects, including a back gate that did ...
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“Honest?...”

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Feb 27,2020
Minithumbdown
By: 'Andy Doon'
Feb 27,2020
3 people found
this helpful
We tried to view a ptoperty last week and was told they were to busy to show us. This week the same property we are told the seller did not want people to view unless they had already sold their property. Smell a rat here. ...
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“I don't normally post, but feel responsible for saving other ......”

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Feb 14,2020
Minithumbdown
By: 'anthony gibbs'
Feb 14,2020
2 people found
this helpful
I don't normally post, but feel responsible for saving other prospective landlords the agony using Chancellors 'Chesham'. There has been no benefit to using Chancellors. Only Stress! There is a general lack of courtesy and care since contracts have been signed. When I had queries ...
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“we had a bad experience with this branch. The......”

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Feb 13,2020
Minithumbdown
By: 'Ines W.'
Feb 13,2020
3 people found
this helpful
We had a bad experience with this branch. They were good at showing us properties and getting us signed on, but once we were tenants, things went downhill. There were quite a few things that needed fixing in the property, for any landlord should be ...
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“From the very outset Chancellors were quite d......”

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Feb 07,2020
Minithumbdown
By: 'Mark Elvin'
Feb 07,2020
2 people found
this helpful
From the very outset Chancellors were quite difficult to deal with. Only about 25% of my calls were ever returned, they couldn't even help out with bathroom size (not on floorpan) as "they don't have a tape measure". Their completions department were pretty clueless too, all ...
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“I let my flat through chancellors. From day ......”

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Feb 04,2020
Minithumbdown
By: 'Sally Evans'
Feb 04,2020
2 people found
this helpful
I let my flat through chancellors. From day 1 there has been problems. Each and every time iv contacted them they never admit they are at fault. They always state different sections of any agreements. Send letters to Tennant when requested not to. Fire alarm took 6 ...
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“LANDLORDS BEWARE...”

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Jan 29,2020
Minithumbdown
By: 'Akhil Gupta'
Jan 29,2020
2 people found
this helpful
LANDLORDS BEWARE - I put my buy to let flat on with Chancellors. I was (in my opinion) mislead into signing a "sole-agency" agreement with them. In the small print it said I cannot advertise my property with another agent for 52 weeks regardless of if ...
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“Lack Communication skills and empathy. They o......”

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Jan 23,2020
Minithumbdown
By: 'Elizabeth'
Jan 23,2020
2 people found
this helpful
Lack Communication skills and empathy. They only get two stars because as awful as they are to deal with I have actually experienced worse only one other time. The structure for this company seems to be to hire a lot of people who have the ...
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“I was extremely disappointed with their servi......”

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Jan 22,2020
Minithumbdown
By: 'Irina'
Jan 22,2020
2 people found
this helpful
I was extremely disappointed with their servicers. The house that we rented for 1 year and a half had, of course, issues and was not perfectly clean. This was not a problem for us but when we moved, they claimed a huge amount from the deposit, ...
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“Poor service...”

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Jan 17,2020
Minithumbdown
By: 'Emma Ferry'
Jan 17,2020
1 people found
this helpful
We have let our property out through this company for over 8 years but have had so many problems with the administration of the tenancy's. They are extremely unorganised and unprofessional....
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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