Chancellors

2.60/5 rating 315 reviews
  • 40% recommend


  • 47% lettings valuation accuracy
    • |
  • 49% lettings fee satisfaction
The Company The Chancellors Group of Estate Agents Limited is one of the country's leading independent Estate Agents with 50 networked offices in Southern England and Wales. These comprise Chancellors Read full description...The Company The Chancellors Group of Estate Agents Limited is one of the country's leading independent Estate Agents with 50 networked offices in Southern England and Wales. These comprise Chancellors offices in the Home Counties and Oxfordshire, Anscombe & Ringland offices in London and Middlesex and Russell Baldwin & Bright offices in Herefordshire and Mid Wales.
Chancellors



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“Avoid Avoid Avoid...”

May 21,2019
Minithumbdown
By: 'Mr not happy'
May 21,2019
0 people found
this helpful
Poor / non communication mainly because the local office has nothing to do with your sale , its all passed to the call centre in Bracknell who only communicate when you chase them. Your be better off using an online agent the service will be the same....
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Comment on agent fees
They did very little for their money
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“Liers...”

May 07,2019
Minithumbdown
By: 'Aaron'
May 07,2019
0 people found
this helpful
They have promised me on for occasions to take down some signs I have been up on my property over a year. I keep getting the same response that they promise I will meet you at the next working day, given up calllings as I've ...
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“Worst Estate Agency I have ever dealt with...”

May 03,2019
Minithumbdown
By: 'Tom'
May 03,2019
1 people found
this helpful
The Newbury branch is the WORST estate agency I have ever dealt with. They have zero care for any tenants. And do all they can to prevent you obtaining your deposit back. I accepted to live at one of their properties after I was told ...
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Comment on agent fees
Bad
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“Breach of security and proecedures...”

Apr 02,2019
Minithumbdown
By: 'RuM2019'
Apr 02,2019
2 people found
this helpful
This branch handled our rental and one of the agents, Harj, took it upon himself to take all the extra keys out of the property after a viewing. He said it would be safer in case cleaners or contractors came in. It now transpires that ...
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“Rental Money not paying...”

Feb 19,2019
Minithumbdown
By: 'RVK'
Feb 19,2019
3 people found
this helpful
I am a landlord and Chancellors estate agents are not paying my rental money with a proper tenancy agreement with Chancellors The Chancellors head office team paid wrongly to the previous land lord (Same tenants continuing in the property since I bought this property) and ...
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Comment on agent fees
OK
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“Excellent!...”

Feb 06,2019
Minithumbup
By: 'NP'
Feb 06,2019
0 people found
this helpful
Chancellors Henley-on-Thames were excellent throughout the process of selling our property. They advertised widely with very good photos - also shown prominently in their window in Henley's main street. Our sale was managed by Robert Penford who advised us well throughout. It was his personal ...
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Comment on agent fees
OK - they worked hard for us.
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“appalling service...”

Jan 20,2019
Minithumbdown
By: 'Landlord'
Jan 20,2019
2 people found
this helpful
Very unhelpful and blaming attitude to me as a landlord, not interested in providing a service or to trying to understand my point of view, always siding with tenants in any difference of opinion, got little or nothing for the monthly fee...
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Comment on agent fees
Very bad considering I got little for it. They made no effort to be helpful.
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“AVOID!...”

Jan 16,2019
Minithumbdown
By: 'AVOID!'
Jan 16,2019
2 people found
this helpful
In branch is great. Head office who do the admin is beyond awful - regularly forget why your paying extra (internet), tell you end of tenancy deep clean is required (even though it wasn't done when you moved in), you have to chase up 3 times ...
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Comment on agent fees
As above
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“Appalling and unprofessional...”

Dec 21,2018
Minithumbdown
By: 'A & K Crosby'
Dec 21,2018
3 people found
this helpful
Whilst a sale was achieved at asking price and relatively quickly ( not unexpected as my mums house was presented well) Chancellors did not progress the sale well and had introduced a buyer who was not financially proceedable, despite arguing they were. This went on for 3 ...
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Comment on agent fees
Fees were acceptable.
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“Buyers beware...”

Dec 20,2018
Minithumbdown
By: 'pilotpa28'
Dec 20,2018
1 people found
this helpful
Branch staff are great but beware being sucked into the honey trap. Once the deal is done everything gets passed to Head Office in Bracknell where it takes on its honey-like characteristics The head office support is exactly that, outwardly sweet but thixotropic in the ...
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Comment on agent fees
Buyer
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“Disappointed...”

Nov 23,2018
Minithumbdown
By: 'VictorVran'
Nov 23,2018
0 people found
this helpful
After an incredible and attentive start to our buying process, the momentum and attention to detail in noticeably diminished. As first time buyers (and foreign), we are unfamiliar with all the legal terms and their meanings, and as such expected to have guidance and explanations ...
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“Dragged on for almost a year...”

Nov 09,2018
Minithumbdown
By: 'Waitingtosell'
Nov 09,2018
2 people found
this helpful
Do not pay these people a penny! Absolutely rubbish service level. They don't follow up unless you ask them to. Our sell has dragged on for almost a year now. Excuses after excuses and all to keep us sucked in! I know some of it ...
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Comment on agent fees
Standard high street fees that has absolutely no added benefit compared to an online agent
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“Horrific experience...”

Nov 05,2018
Minithumbdown
By: 'Luca Basorji'
Nov 05,2018
1 people found
this helpful
Disgusted with my experience with chancellors, no such thing as good honest service. Trapped by a sole selling rights contract and ignored when I tried to amend it within the 14 day cooling off period. Streets clear of these sneaky dogs, they do not know how ...
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Comment on agent fees
I don’t mind paying fees when an agent does some work for it.
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“Misled for 19 days then gazumped...”

Sep 21,2018
Minithumbdown
By: 'Nick Smith'
Sep 21,2018
2 people found
this helpful
Chancellors played the key role in a transaction that ended up with me being gazumped 19 days after my offer on a place in Brecon was accepted. For 16 days of that period, despite giving every assurance that all was fine, the agent refused/failed to mark ...
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Comment on agent fees
NA
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“Disguisting Treatment...”

Sep 18,2018
Minithumbdown
By: 'veryangryandupset'
Sep 18,2018
2 people found
this helpful
Estate agents refused to return a set of keys that we lent to them to do a viewing meaning my partner was refused access to the property and had to sleep at a friends house as I had to leave to go out of town ...
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Comment on agent fees
Never gonna be great paying fees but we hadn't minded to pay as we liked the estate agents to begin with.
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“Do Not Use Chancellors...”

Sep 11,2018
Minithumbdown
By: 'Williams'
Sep 11,2018
3 people found
this helpful
My husband and I are both working professionals with busy lives, we moved to the property due to the location and loving the house, it was happy to accommodate my little dog also which was fantastic. Our initial dealings with Chancellors wasn't great, we had ...
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Comment on agent fees
Terrible, I certainly didn't receive an acceptable level of service.
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“They used to be great; now I am a frustrated and disappointed landlord...”

Aug 31,2018
Minithumbdown
By: 'Disappointed and frustrated landlord.'
Aug 31,2018
3 people found
this helpful
Long saga of multiple calls, emails, unanswered questions, repeat the cycle, for what should have been a couple of months of work and marketing and has extended for more than half a year. Individuals are pleasant and sometimes knowledgeable but no one appears accountable for ...
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“Worst experience ever!...”

Aug 26,2018
Minithumbdown
By: 'Very angry landlord'
Aug 26,2018
1 people found
this helpful
Our experience with chancellors Surbiton branch had been a total nightmare! First of all Ryan had lid to us about a property we wanted to buy to get us sign up, and once we sign up we didn't hear from them for over a month! ...
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By: NB
Dec 08, 2018
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This does not surprise me. I arranged to view a property where I was genuinely go make and offer on the spot if the internal inspection went well. They never turned up, When I called they said agent has just left and was on her way. Half an hour later the office was closed. When I called the next day they denied the viewing had been arranged. Their calls are now blocked on my phone. ...

“Mrs...”

Aug 17,2018
Minithumbdown
By: 'Pippa'
Aug 17,2018
4 people found
this helpful
My first and last dealings with Chancellors. Lost me a sale, are now inundating me with emails when I have told them not too. Bad behavior....
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Comment on agent fees
I was not told their fees
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“Naming no names...”

Aug 13,2018
Minithumbdown
By: 'WindsorOne'
Aug 13,2018
3 people found
this helpful
While Chancellors have some great staff in their actual branches, some being better than others, the head office is a complete joke. Poor listening and communication skills make life as a landlord (and for the tenants) 100x harder than it's ever been. Too many cooks ...
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Comment on agent fees
Very high fees for the quality of service
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“Worst possible experience...”

Aug 07,2018
Minithumbdown
By: 'Ms Maria Santos'
Aug 07,2018
3 people found
this helpful
My experience with Chancellors has been absolutely terrible. From day one, the agent Mr. Adam McBrien booked the viewing on the house for the wrong time, sent me conflicting information, which resulted in me waiting for 2 hours under the rain. Once in the property, he ...
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Comment on agent fees
Very high fees, specially given how terrible their service is.
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“Appalling Customer Service...”

Jul 31,2018
Minithumbdown
By: 'Ria'
Jul 31,2018
3 people found
this helpful
We travelled to view a property in Powys, via Chancellors in Kington, Wales. We we were travelling from Leicester, so it was long journey, but we set out because the property looked so good online. When we got there, the agent could not get us ...
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“Poor communicators and high charges...”

Jul 16,2018
Minithumbdown
By: 'NAB'
Jul 16,2018
4 people found
this helpful
As a renter, In hindsight would not use them again. The contract is too much in their favour. They are poor communicators and got the rental charges quite wrong in their favour. I was in fact always well ahead in rental payments. It was eventually ...
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Comment on agent fees
Definitely not the cheapest
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By: Chris
Jul 18, 2018
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They are awful. Appalling communication and prioritise landlords over tenants. Avoid at all costs. ...

“Never arrange viewings or update re: viewings. Would never recommend them...”

Jul 08,2018
Minithumbdown
By: 'Dissatisfied prospective tentant'
Jul 08,2018
3 people found
this helpful
Lost two rental properties because they never called to arrange viewings despite my calling and chasing and stating I'm keen to move fast....
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By: Chris
Jul 18, 2018
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You had a lucky escape! Still waiting for my deposit back.....tick tock ...

“Excellent...”

Jun 29,2018
Minithumbup
By: 'LB'
Jun 29,2018
1 people found
this helpful
I have moved home twice in 10 years and both times used the Botley branch for my moves. The staff are friendly and helpful and always do their best to keep you up to date and informed at each step of the process. I would highly ...
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“Efficient and Friendly...”

Jun 26,2018
Minithumbup
By: 'D Wilkins'
Jun 26,2018
0 people found
this helpful
As a recent buyer of a property in Windlesham, I found dealing with the Sunningdale branch of Chancellors incredibly user friendly. We were first shown around by James Fothergill, who, even after the offer was made and accepted was quite happy to meet us at ...
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Comment on agent fees
Normal rates of fees charged by this agent
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“If I could give them 0 starts it would be too much...”

Jun 20,2018
Minithumbdown
By: 'Katie Maughfling'
Jun 20,2018
3 people found
this helpful
Again frustrated by their complete incompetence. They must be the worst employer too as I am always dealing with someone different - which is probably why things dont get done....
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Comment on agent fees
They dont provide a service; they just take your money.
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“Horror Show...”

Jun 19,2018
Minithumbdown
By: 'Charles'
Jun 19,2018
7 people found
this helpful
We went through a horrible and traumatic experience while being tenants of a property let and managed by Chancellors Highgate. Chancellors jeopardised our safety. Last summer, on Saturday 8th July 2017, while we were away on holidays, a Chancellors contractor entered our property without our knowledge ...
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“Avoid at all costs...”

May 29,2018
Minithumbdown
By: 'Nic'
May 29,2018
8 people found
this helpful
Lying, bullying, general harassment and unprofessional behaviour seem to be Ryan Powers' method of estate agency. He called constantly, demanding answers to questions there is no way I would know and refusing to call any of the other professionals involved. My solicitor finally instructed me ...
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“Useless...”

May 16,2018
Minithumbdown
By: 'Chris'
May 16,2018
2 people found
this helpful
Our buyers sold their house through Chancellors, and they were absolutely useless at organising their one property sale in a 4 property chain. As soon as they have sold the property all dealing are sent to a faceless central office, who couldn't care less about a ...
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Review statistics

From Landlords From Tenants From Vendors From Buyers Other
20 31 22 85 47 20 33 10 4 43

Fees

No fees set.

Complaints Procedure

No procedure available.

Firm rankings


Overall

Estate agents

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View All 42 Branches


Chancellors - Abingdon, OX14
Abingdon
14 High Street, Abingdon OX14 5AX
(8)
Chancellors - Ascot, SL5
Ascot
31 High Street, Ascot SL5 7HG
(0)
Chancellors - Ascot Slough, Slough, SL5
Ascot Slough
31 High Street, Slough SL5 7HG
(2)
show all branches (42)
Chancellors - Aylesbury, HP20
Aylesbury
13 Market Square,, Aylesbury HP20 1TB
(2)
Chancellors - Banbury, OX16
Banbury
1 Horse Fair, Banbury OX16 0AA
(3)
Chancellors - Bicester, OX26
Bicester
46 Market Square, Bicester OX26 6AJ
(8)
Chancellors - Botley, Oxford, OX2
Botley
12a The Square Westway Shopping Centre, Oxford OX2 0JH
(5)
Chancellors - Bracknell, RG12
Bracknell
1 Station Square, Bracknell RG12 1QB
(30)
Chancellors - Brecon, LD3
Brecon
33 High St, Brecon LD3 7AN
(1)
Chancellors - Camberley Branch, Camberley, GU15
Camberley Branch
26 High Street, Camberley GU15 3RS
(0)
Chancellors - Carterton, OX18
Carterton
Black Bourton Road, Carterton OX18 3DN
(9)
Chancellors - Chesham, HP5
Chesham
64 The Broadway, Chesham HP5 1EG
(14)
Chancellors - Chipping Norton, OX7
Chipping Norton
7 Market Place, Chipping Norton OX7 5NA
(0)
Chancellors - Cowley Oxford, Oxford, OX4
Cowley Oxford
215 Cowley RoadCowley, Oxford OX4 1XF
(16)
Chancellors - Dicot, Didcot, OX11
Dicot
212 Broadway, Didcot OX11 8RS
(17)
Chancellors - Headington Oxford, Oxford, OX3
Headington Oxford
107 London Road, Oxford OX3 9HZ
(15)
Chancellors - Henley on Thames, RG9
Henley on Thames
17 Hart Street, Henley on Thames RG9 2AR
(14)
Chancellors - Hereford, HR4
Hereford
20 King Street, Hereford HR4 9DB
(0)
Chancellors - High Wycombe, HP13
High Wycombe
2 Crendon Street, High Wycombe HP13 6LW
(21)
Chancellors - Highgate, London, N6
Highgate
2 South Grove, London N6 6BS
(2)
Chancellors - Kidlington, OX5
Kidlington
7 High Street, Kidlington OX5 2DH
(6)
Chancellors - Kington, HR5
Kington
5 High St,, Kington HR5 3AX
(1)
Chancellors - Leominster, HR6
Leominster
16 Broad Street, Leominster HR6 8BS
(0)
Chancellors - Lightwater Guildford, Lightwater, GU18
Lightwater Guildford
76 Guildford Road, Lightwater GU18 5ST
(7)
Chancellors - London, W11
London
15 Notting Hill Gate, London W11 3JQ
(0)
Chancellors - London NW8, London, NW8
London NW8
88 St. Johns Wood High Street, London NW8 7SH
(0)
Chancellors - Maidenhead, SL6
Maidenhead
14-16 Queen Street, Maidenhead SL6 1HZ
(3)
Chancellors - Newbury, RG14
Newbury
46 Northbrook Street, Newbury RG14 1DT
(18)
Chancellors - Reading, RG1
Reading
46 Market Place, Reading RG1 2DT
(6)
Chancellors - Richmond, TW9
Richmond
23 The Quadrant, Richmond TW9 1BP
(29)
Chancellors - Summertown Oxford, Oxford, OX2
Summertown Oxford
255 Banbury Road, Oxford OX2 7HN
(5)
Chancellors - Sunbury-on-thames, Sunbury-on-Thames, TW16
Sunbury-on-thames
1 Staines Road West, Sunbury-on-Thames TW16 7AB
(9)
Chancellors - Sunningdale, Ascot, SL5
Sunningdale
London Road, Ascot SL5 0DP
(5)
Chancellors - Surbiton, KT6
Surbiton
1-5 St Mark\\\'s Hill, Surbiton KT6 4LH
(12)
Chancellors - Thatcham, RG19
Thatcham
56 The Broadway, Thatcham RG19 3HP
(11)
Chancellors - Virginia Water, GU25
Virginia Water
11 Station Parade, Virginia Water GU25 4AB
(1)
Chancellors - Wallingford, OX10
Wallingford
5 St Martin\'s Street, Wallingford OX10 0AL
(1)
Chancellors - Windsor, SL4
Windsor
15 High St, Windsor SL4 1LD
(1)
Chancellors - Witney, OX28
Witney
14 Corn Street, Witney OX28 6BL
(9)
Chancellors - Woking Guildford, Woking, GU21
Woking Guildford
38 Commercial Way, Woking GU21 6JN
(4)
Chancellors - Wokingham, RG40
Wokingham
8 Broad St, Wokingham RG40 1AB
(1)
Chancellors - Woodstock, OX20
Woodstock
21 Oxford Street, Woodstock OX20 1TH
(3)


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