Chancellors
2.6/5, 325 reviews
39% recommended
50% lettings valuation accuracy
51% lettings fee satisfaction
The Company The Chancellors Group of Estate Agents Limited is one of the country's leading independent Estate Agents with 50 networked offices in Southern England and Wales. These comprise Chancellors offices in the Home Counties and Oxfordshire, Anscombe & Ringland offices in London and Middlesex and Russell Baldwin & Bright offices in Herefordshire ... show more The Company The Chancellors Group of Estate Agents Limited is one of the country's leading independent Estate Agents with 50 networked offices in Southern England and Wales. These comprise Chancellors offices in the Home Counties and Oxfordshire, Anscombe & Ringland offices in London and Middlesex and Russell Baldwin & Bright offices in Herefordshire and Mid Wales.

Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Lettings 50% 51% £500 £2,500
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
21 32 22 87 47 21 33 12 4 47
Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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Latest Properties

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“Respectless in every sense...”

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Oct 14,2019
Minithumbdown
By: 'Jorne Laton'
Oct 14,2019
0 people found
this helpful
Look for other agencies or rent out in private. First of all, they are the most unreachable ever, unable to communicate properly. They organised a viewing without letting us know in advance. They were suddenly in front of the house with 15 people on a Saturday ...
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“Find them to be continually incompetent. The ......”

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Sep 25,2019
Minithumbdown
By: 'Anthony Shaw'
Sep 25,2019
1 people found
this helpful
Find them to be continually incompetent. The agents turn over so quickly that it's impossible to build a working relationship with anyone there. They never return calls. Rarely respond to requests to view. Do very little work to sell you property. I've seen this trying ...
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“They almost never answer the phone when you c......”

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Sep 25,2019
Minithumbdown
By: 'Adrian Tanasa'
Sep 25,2019
0 people found
this helpful
They almost never answer the phone when you call the agency. When they do answer, they tell you that someone is going to call you back but that never happens. They also cancel viewings you scheduled a week in advance 30 min before they're scheduled to ...
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“Don't even go for a viewing at any of their p......”

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Sep 13,2019
Minithumbdown
By: 'Ann Muggeridge'
Sep 13,2019
0 people found
this helpful
Don't even go for a viewing at any of their properties. Estate agents are bad but this agency are the worst. I wanted to view 1 property and made it absolutely clear it was on behalf of someone else who was not yet ready to sell ...
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“This has got to be the worst Estate Agents ou......”

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Aug 22,2019
Minithumbdown
By: 'Adaeze Badipe'
Aug 22,2019
0 people found
this helpful
This has got to be the worst Estate Agents out there. Not only do they lie with ease, forget they had told the same lie before and then repeat it a year later, if you want to rent property from them....please watch out. We ...
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“NEVER EVER USE CHANCELLORS!!...”

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Aug 22,2019
Minithumbdown
By: 'Josie Gilchriest'
Aug 22,2019
0 people found
this helpful
NEVER EVER USE CHANCELLORS!! Chancellors manage my last rented property and I can honestly say I have yet to have a positive experience. I informed my property manager of me moving out and conducting a tenancy swap in writing on the 8th May 2019 and to ...
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“Dealing with letting agent Samuel Hall Marla ......”

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Aug 22,2019
Minithumbup
By: 'MICHAEL S SANDERS'
Aug 22,2019
1 people found
this helpful
Dealing with letting agent Samuel Hall Marla has been pure joy! His enthusiasm, efficiency, helpfulness and general kind and positive attitude and demeanor has been such a pleasure to deal with that my Nickname for him is Samuel the Full Monty Marla! Looking forward to ...
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“Absolute worst salesman and agency I have ever seen...”

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Aug 21,2019
Minithumbdown
By: 'Daniel Rodrigues'
Aug 21,2019
0 people found
this helpful
The absolute worst agency I’ve ever heard of Me and my wife were trying to rent a flat in headington, we spoke to a guy named Sherko, we scheduled to see the house on Monday, we loved the house so much that we were ...
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“Totally useless...”

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Jul 27,2019
Minithumbdown
By: 'Melanie Clarke-Jacques'
Jul 27,2019
1 people found
this helpful
Totally useless in every aspect of buying and selling houses in Oxford from my recent and not so recent experiences...
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“I have spoken with many estate agents in Surb......”

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Jul 19,2019
Minithumbdown
By: 'Zilphia B'
Jul 19,2019
1 people found
this helpful
I have spoken with many estate agents in Surbiton and found them all to be extremely helpful and efficient, however Chancellors, Surbiton are incredibly slow to respond to queries and requests, have to be chased, and their manager Ryan Power is the rudest agent I ...
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“Unprofessional & Rude staff...”

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May 31,2019
Minithumbdown
By: 'DRA'
May 31,2019
3 people found
this helpful
Dealt with chancellors when purchasing a property and i will do my best to avoid them at all costs the staff are rude and unprofessional even up to branch manager level. During a phone call with one of the managers he swore which again is ...
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“Avoid Avoid Avoid...”

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May 21,2019
Minithumbdown
By: 'Mr not happy'
May 21,2019
4 people found
this helpful
Poor / non communication mainly because the local office has nothing to do with your sale , its all passed to the call centre in Bracknell who only communicate when you chase them. Your be better off using an online agent the service will be the same....
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Comment on agent fees
They did very little for their money
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“Liers...”

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May 07,2019
Minithumbdown
By: 'Aaron'
May 07,2019
3 people found
this helpful
They have promised me on for occasions to take down some signs I have been up on my property over a year. I keep getting the same response that they promise I will meet you at the next working day, given up calllings as I've ...
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“Worst Estate Agency I have ever dealt with...”

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May 03,2019
Minithumbdown
By: 'Tom'
May 03,2019
4 people found
this helpful
The Newbury branch is the WORST estate agency I have ever dealt with. They have zero care for any tenants. And do all they can to prevent you obtaining your deposit back. I accepted to live at one of their properties after I was told ...
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Comment on agent fees
Bad
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“Breach of security and proecedures...”

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Apr 02,2019
Minithumbdown
By: 'RuM2019'
Apr 02,2019
3 people found
this helpful
This branch handled our rental and one of the agents, Harj, took it upon himself to take all the extra keys out of the property after a viewing. He said it would be safer in case cleaners or contractors came in. It now transpires that ...
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“Rental Money not paying...”

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Feb 19,2019
Minithumbdown
By: 'RVK'
Feb 19,2019
5 people found
this helpful
I am a landlord and Chancellors estate agents are not paying my rental money with a proper tenancy agreement with Chancellors The Chancellors head office team paid wrongly to the previous land lord (Same tenants continuing in the property since I bought this property) and ...
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Comment on agent fees
OK
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“Excellent!...”

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Feb 06,2019
Minithumbup
By: 'NP'
Feb 06,2019
0 people found
this helpful
Chancellors Henley-on-Thames were excellent throughout the process of selling our property. They advertised widely with very good photos - also shown prominently in their window in Henley's main street. Our sale was managed by Robert Penford who advised us well throughout. It was his personal ...
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Comment on agent fees
OK - they worked hard for us.
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“appalling service...”

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Jan 20,2019
Minithumbdown
By: 'Landlord'
Jan 20,2019
3 people found
this helpful
Very unhelpful and blaming attitude to me as a landlord, not interested in providing a service or to trying to understand my point of view, always siding with tenants in any difference of opinion, got little or nothing for the monthly fee...
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Comment on agent fees
Very bad considering I got little for it. They made no effort to be helpful.
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“AVOID!...”

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Jan 16,2019
Minithumbdown
By: 'AVOID!'
Jan 16,2019
3 people found
this helpful
In branch is great. Head office who do the admin is beyond awful - regularly forget why your paying extra (internet), tell you end of tenancy deep clean is required (even though it wasn't done when you moved in), you have to chase up 3 times ...
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Comment on agent fees
As above
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“Appalling and unprofessional...”

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Dec 21,2018
Minithumbdown
By: 'A & K Crosby'
Dec 21,2018
4 people found
this helpful
Whilst a sale was achieved at asking price and relatively quickly ( not unexpected as my mums house was presented well) Chancellors did not progress the sale well and had introduced a buyer who was not financially proceedable, despite arguing they were. This went on for 3 ...
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Comment on agent fees
Fees were acceptable.
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“Buyers beware...”

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Dec 20,2018
Minithumbdown
By: 'pilotpa28'
Dec 20,2018
3 people found
this helpful
Branch staff are great but beware being sucked into the honey trap. Once the deal is done everything gets passed to Head Office in Bracknell where it takes on its honey-like characteristics The head office support is exactly that, outwardly sweet but thixotropic in the ...
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Comment on agent fees
Buyer
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“Disappointed...”

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Nov 23,2018
Minithumbdown
By: 'VictorVran'
Nov 23,2018
0 people found
this helpful
After an incredible and attentive start to our buying process, the momentum and attention to detail in noticeably diminished. As first time buyers (and foreign), we are unfamiliar with all the legal terms and their meanings, and as such expected to have guidance and explanations ...
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“Dragged on for almost a year...”

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Nov 09,2018
Minithumbdown
By: 'Waitingtosell'
Nov 09,2018
4 people found
this helpful
Do not pay these people a penny! Absolutely rubbish service level. They don't follow up unless you ask them to. Our sell has dragged on for almost a year now. Excuses after excuses and all to keep us sucked in! I know some of it ...
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Comment on agent fees
Standard high street fees that has absolutely no added benefit compared to an online agent
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“Horrific experience...”

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Nov 05,2018
Minithumbdown
By: 'Luca Basorji'
Nov 05,2018
2 people found
this helpful
Disgusted with my experience with chancellors, no such thing as good honest service. Trapped by a sole selling rights contract and ignored when I tried to amend it within the 14 day cooling off period. Streets clear of these sneaky dogs, they do not know how ...
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Comment on agent fees
I don’t mind paying fees when an agent does some work for it.
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“Misled for 19 days then gazumped...”

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Sep 21,2018
Minithumbdown
By: 'Nick Smith'
Sep 21,2018
2 people found
this helpful
Chancellors played the key role in a transaction that ended up with me being gazumped 19 days after my offer on a place in Brecon was accepted. For 16 days of that period, despite giving every assurance that all was fine, the agent refused/failed to mark ...
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Comment on agent fees
NA
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“Disguisting Treatment...”

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Sep 18,2018
Minithumbdown
By: 'veryangryandupset'
Sep 18,2018
2 people found
this helpful
Estate agents refused to return a set of keys that we lent to them to do a viewing meaning my partner was refused access to the property and had to sleep at a friends house as I had to leave to go out of town ...
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Comment on agent fees
Never gonna be great paying fees but we hadn't minded to pay as we liked the estate agents to begin with.
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“Do Not Use Chancellors...”

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Sep 11,2018
Minithumbdown
By: 'Williams'
Sep 11,2018
3 people found
this helpful
My husband and I are both working professionals with busy lives, we moved to the property due to the location and loving the house, it was happy to accommodate my little dog also which was fantastic. Our initial dealings with Chancellors wasn't great, we had ...
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Comment on agent fees
Terrible, I certainly didn't receive an acceptable level of service.
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“They used to be great; now I am a frustrated and disappointed landlord...”

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Aug 31,2018
Minithumbdown
By: 'Disappointed and frustrated landlord.'
Aug 31,2018
3 people found
this helpful
Long saga of multiple calls, emails, unanswered questions, repeat the cycle, for what should have been a couple of months of work and marketing and has extended for more than half a year. Individuals are pleasant and sometimes knowledgeable but no one appears accountable for ...
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“Worst experience ever!...”

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Aug 26,2018
Minithumbdown
By: 'Very angry landlord'
Aug 26,2018
1 people found
this helpful
Our experience with chancellors Surbiton branch had been a total nightmare! First of all Ryan had lid to us about a property we wanted to buy to get us sign up, and once we sign up we didn't hear from them for over a month! ...
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By: CC
Sep 04, 2019
View all comments (2)
We have been signed up with Chancellors since June with Ryan and have already made two formal complaints about his conduct. (I have never made a formal complaint before ). He is rude and incompetent. I hear he has just 'left'! Sadly Chancellors did not take our complaints seriously so not confident anything will change! ...

“Mrs...”

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Aug 17,2018
Minithumbdown
By: 'Pippa'
Aug 17,2018
4 people found
this helpful
My first and last dealings with Chancellors. Lost me a sale, are now inundating me with emails when I have told them not too. Bad behavior....
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Comment on agent fees
I was not told their fees
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure available.

Awards won by Chancellors

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