The Company The Chancellors Group of Estate Agents Limited is one of the country's leading independent Estate Agents with 50 networked offices in Southern England and Wales. These comprise Chancellors Read full description...The Company The Chancellors Group of Estate Agents Limited is one of the country's leading independent Estate Agents with 50 networked offices in Southern England and Wales. These comprise Chancellors offices in the Home Counties and Oxfordshire, Anscombe & Ringland offices in London and Middlesex and Russell Baldwin & Bright offices in Herefordshire and Mid Wales.
Branch: Henley on Thames, 17 Hart Street
Services: Sales (as a Vendor)
Would you recommend?: Yes
Postcode: RG9
Branch: Henley on Thames, 17 Hart Street
Sales (as a Vendor)
Postcode: RG9
0people found this helpful
Chancellors Henley-on-Thames were excellent throughout the process of selling our property. They advertised widely with very good photos - also shown prominently in their window in Henley's main street. Our sale was managed by Robert Penford who advised us well throughout. It was his personal ... read full review
Branch: Maidenhead, 14-16 Queen Street
Services: Lettings (as a Landlord)
Would you recommend?: No
Postcode: SL6
Branch: Maidenhead, 14-16 Queen Street
Lettings (as a Landlord)
Postcode: SL6
0people found this helpful
Very unhelpful and blaming attitude to me as a landlord, not interested in providing a service or to trying to understand my point of view, always siding with tenants in any difference of opinion, got little or nothing for the monthly fee... read full review
Comment on agent fees
Very bad considering I got little for it. They made no effort to be helpful.
Branch: Henley on Thames, 17 Hart Street
Services: Lettings (as a Tenant)
Rent PCM: £1600 Would you recommend?: No
Postcode: Rg9
Branch: Henley on Thames, 17 Hart Street
Lettings (as a Tenant)
Rent PCM: £1600 Postcode: Rg9
1people found this helpful
In branch is great. Head office who do the admin is beyond awful - regularly forget why your paying extra (internet), tell you end of tenancy deep clean is required (even though it wasn't done when you moved in), you have to chase up 3 times ... read full review
Whilst a sale was achieved at asking price and relatively quickly ( not unexpected as my mums house was presented well) Chancellors did not progress the sale well and had introduced a buyer who was not financially proceedable, despite arguing they were. This went on for 3 ... read full review
Branch: High Wycombe, 2 Crendon Street
Services: Sales (as a Buyer)
Would you recommend?: No
Postcode: HP
Branch: High Wycombe, 2 Crendon Street
Sales (as a Buyer)
Postcode: HP
1people found this helpful
Branch staff are great but beware being sucked into the honey trap. Once the deal is done everything gets passed to Head Office in Bracknell where it takes on its honey-like characteristics
The head office support is exactly that, outwardly sweet but thixotropic in the ... read full review
Branch: Abingdon, 14 High Street
Services: Sales (as a Buyer)
Sold price: £310000 Would you recommend?: No
Postcode: OX14
Branch: Abingdon, 14 High Street
Sales (as a Buyer)
Sold price: £310000 Postcode: OX14
0people found this helpful
After an incredible and attentive start to our buying process, the momentum and attention to detail in noticeably diminished.
As first time buyers (and foreign), we are unfamiliar with all the legal terms and their meanings, and as such expected to have guidance and explanations ... read full review
Branch: Kidlington, 7 High Street
Services: Sales (as a Vendor)
Would you recommend?: No
Postcode: OX5
Branch: Kidlington, 7 High Street
Sales (as a Vendor)
Postcode: OX5
2people found this helpful
Do not pay these people a penny! Absolutely rubbish service level. They don't follow up unless you ask them to. Our sell has dragged on for almost a year now. Excuses after excuses and all to keep us sucked in! I know some of it ... read full review
Comment on agent fees
Standard high street fees that has absolutely no added benefit compared to an online agent
Branch: Lightwater, 76 Guildford Road
Services: Sales (as a Vendor)
Sold price: £335000 Would you recommend?: No
Postcode: GU18
Branch: Lightwater, 76 Guildford Road
Sales (as a Vendor)
Sold price: £335000 Postcode: GU18
1people found this helpful
Disgusted with my experience with chancellors, no such thing as good honest service. Trapped by a sole selling rights contract and ignored when I tried to amend it within the 14 day cooling off period. Streets clear of these sneaky dogs, they do not know how ... read full review
Comment on agent fees
I don’t mind paying fees when an agent does some work for it.
Branch: Brecon, 33 High St
Services: Sales (as a Buyer)
Would you recommend?: No
Postcode: LD3
Branch: Brecon, 33 High St
Sales (as a Buyer)
Postcode: LD3
2people found this helpful
Chancellors played the key role in a transaction that ended up with me being gazumped 19 days after my offer on a place in Brecon was accepted. For 16 days of that period, despite giving every assurance that all was fine, the agent refused/failed to mark ... read full review
Branch: Surbiton, 1-5 St Mark's Hill
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: kt5
Branch: Surbiton, 1-5 St Mark's Hill
Lettings (as a Tenant)
Postcode: kt5
2people found this helpful
Estate agents refused to return a set of keys that we lent to them to do a viewing meaning my partner was refused access to the property and had to sleep at a friends house as I had to leave to go out of town ... read full review
Comment on agent fees
Never gonna be great paying fees but we hadn't minded to pay as we liked the estate agents to begin with.
Branch: Abingdon, 14 High Street
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: OX14
Branch: Abingdon, 14 High Street
Lettings (as a Tenant)
Postcode: OX14
2people found this helpful
My husband and I are both working professionals with busy lives, we moved to the property due to the location and loving the house, it was happy to accommodate my little dog also which was fantastic.
Our initial dealings with Chancellors wasn't great, we had ... read full review
Comment on agent fees
Terrible, I certainly didn't receive an acceptable level of service.
“They used to be great; now I am a frustrated and disappointed landlord...”
1 Star Review
Aug 31,2018
By: 'Disappointed and frustrated landlord.'
Aug 31,2018
Branch: Bracknell, One Station Square
Services: Lettings (as a Landlord)
Rent PCM: £1300 Would you recommend?: No
Postcode: GU16
Branch: Bracknell, One Station Square
Lettings (as a Landlord)
Rent PCM: £1300 Postcode: GU16
2people found this helpful
Long saga of multiple calls, emails, unanswered questions, repeat the cycle, for what should have been a couple of months of work and marketing and has extended for more than half a year. Individuals are pleasant and sometimes knowledgeable but no one appears accountable for ... read full review
Branch: Surbiton, 1-5 St Mark's Hill
Services: Sales (Prospective customer)
Would you recommend?: No
Postcode: Kt6
Branch: Surbiton, 1-5 St Mark's Hill
Sales (Prospective customer)
Postcode: Kt6
1people found this helpful
Our experience with chancellors Surbiton branch had been a total nightmare! First of all Ryan had lid to us about a property we wanted to buy to get us sign up, and once we sign up we didn't hear from them for over a month!
... read full review
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(1)
This does not surprise me. I arranged to view a property where I was genuinely go make and offer on the spot if the internal inspection went well. They never turned up, When I called they said agent has just left and was on her way. Half an hour later the office was closed. When I called the next day they denied the viewing had been arranged. Their calls are now blocked on my phone. ...
“Mrs...”
1 Star Review
Aug 17,2018
By: 'Pippa'
Aug 17,2018
Branch: Richmond, 23 The Quadrant
Services: Lettings (as a Landlord)
Would you recommend?: No
Postcode: TW10
Branch: Richmond, 23 The Quadrant
Lettings (as a Landlord)
Postcode: TW10
3people found this helpful
My first and last dealings with Chancellors. Lost me a sale, are now inundating me with emails when I have told them not too.
Bad behavior.... read full review
Branch: Bracknell, One Station Square
Services: Lettings (as a Landlord)
Would you recommend?: No
Postcode: sl4
Branch: Bracknell, One Station Square
Lettings (as a Landlord)
Postcode: sl4
3people found this helpful
While Chancellors have some great staff in their actual branches, some being better than others, the head office is a complete joke. Poor listening and communication skills make life as a landlord (and for the tenants) 100x harder than it's ever been. Too many cooks ... read full review
My experience with Chancellors has been absolutely terrible. From day one, the agent Mr. Adam McBrien booked the viewing on the house for the wrong time, sent me conflicting information, which resulted in me waiting for 2 hours under the rain. Once in the property, he ... read full review
Comment on agent fees
Very high fees, specially given how terrible their service is.
Branch: Kington, 5 High St,
Services: Sales (Prospective customer)
Would you recommend?: No
Postcode: HR5
Branch: Kington, 5 High St,
Sales (Prospective customer)
Postcode: HR5
3people found this helpful
We travelled to view a property in Powys, via Chancellors in Kington, Wales. We we were travelling from Leicester, so it was long journey, but we set out because the property looked so good online.
When we got there, the agent could not get us ... read full review
Branch: Bracknell, One Station Square
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: RG12
Branch: Bracknell, One Station Square
Lettings (as a Tenant)
Postcode: RG12
4people found this helpful
As a renter, In hindsight would not use them again. The contract is too much in their favour. They are poor communicators and got the rental charges quite wrong in their favour. I was in fact always well ahead in rental payments. It was eventually ... read full review
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(1)
They are awful. Appalling communication and prioritise landlords over tenants. Avoid at all costs. ...
“Never arrange viewings or update re: viewings. Would never recommend them...”
1 Star Review
Jul 08,2018
By: 'Dissatisfied prospective tentant'
Jul 08,2018
Branch: Chesham, 64 The Broadway
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: HP5
Branch: Chesham, 64 The Broadway
Lettings (as a Tenant)
Postcode: HP5
3people found this helpful
Lost two rental properties because they never called to arrange viewings despite my calling and chasing and stating I'm keen to move fast.... read full review
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(1)
You had a lucky escape! Still waiting for my deposit back.....tick tock ...
“Excellent...”
5 Star Review
Jun 29,2018
By: 'LB'
Jun 29,2018
Branch: Oxford, 12a The Square
Westway Shopping Centre
Services: Sales (as a Buyer)
Would you recommend?: Yes
Postcode: OX2
Branch: Oxford, 12a The Square
Westway Shopping Centre
Sales (as a Buyer)
Postcode: OX2
1people found this helpful
I have moved home twice in 10 years and both times used the Botley branch for my moves. The staff are friendly and helpful and always do their best to keep you up to date and informed at each step of the process. I would highly ... read full review
Branch: Slough, London Road
Services: Sales (as a Buyer)
Would you recommend?: Yes
Postcode: GU20
Branch: Slough, London Road
Sales (as a Buyer)
Postcode: GU20
0people found this helpful
As a recent buyer of a property in Windlesham, I found dealing with the Sunningdale branch of Chancellors incredibly user friendly. We were first shown around by James Fothergill, who, even after the offer was made and accepted was quite happy to meet us at ... read full review
“If I could give them 0 starts it would be too much...”
1 Star Review
Jun 20,2018
By: 'Katie Maughfling'
Jun 20,2018
Branch: Bracknell, One Station Square
Services: Lettings (as a Landlord)
Would you recommend?: No
Postcode: HR1
Branch: Bracknell, One Station Square
Lettings (as a Landlord)
Postcode: HR1
3people found this helpful
Again frustrated by their complete incompetence. They must be the worst employer too as I am always dealing with someone different - which is probably why things dont get done.... read full review
Comment on agent fees
They dont provide a service; they just take your money.
Branch: London, 2 South Grove
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: N6 5
Branch: London, 2 South Grove
Lettings (as a Tenant)
Postcode: N6 5
7people found this helpful
We went through a horrible and traumatic experience while being tenants of a property let and managed by Chancellors Highgate. Chancellors jeopardised our safety.
Last summer, on Saturday 8th July 2017, while we were away on holidays, a Chancellors contractor entered our property without our knowledge ... read full review
Branch: Surbiton, 1-5 St Mark's Hill
Services: Sales (as a Buyer)
Would you recommend?: No
Postcode: KT5
Branch: Surbiton, 1-5 St Mark's Hill
Sales (as a Buyer)
Postcode: KT5
8people found this helpful
Lying, bullying, general harassment and unprofessional behaviour seem to be Ryan Powers' method of estate agency. He called constantly, demanding answers to questions there is no way I would know and refusing to call any of the other professionals involved. My solicitor finally instructed me ... read full review
Branch: High Wycombe, 2 Crendon Street
Services: Buying agent
Would you recommend?: No
Postcode: HP14
Branch: High Wycombe, 2 Crendon Street
Buying agent
Postcode: HP14
2people found this helpful
Our buyers sold their house through Chancellors, and they were absolutely useless at organising their one property sale in a 4 property chain. As soon as they have sold the property all dealing are sent to a faceless central office, who couldn't care less about a ... read full review
Paid our holding fee to the Sunbury branch for a bungalow in Sunbury and they went ahead and let the property to someone else without letting us know.Very unprofessional and rude staff... read full review
Branch: Kidlington, 7 High Street
Services: Sales (as a Vendor)
Would you recommend?: No
Postcode: OX25
Branch: Kidlington, 7 High Street
Sales (as a Vendor)
Postcode: OX25
4people found this helpful
We had a bad experience with this agent - both staff listed no longer work for this office, they have a very high turnover of staff who leave quickly and without warning in some cases.
Our property was originally overpriced by Nick Sampson.
Our advert ... read full review
Absolutely appaling service, rented through them and the whole experience was stressful and very badly managed. As soon as we had signed contract they didn't want to deal woth us. Any problems we had, they always sided with the landlord. The property management at Brackley ... read full review
We recently checked out of a property we had been renting in Didcot and managed by Chancellors. We took very good care of the property: replanting the garden after the grass had been destroyed by neighborhood cats, repainting whole rooms where previous tenants had done ... read full review
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(1)
Superb service letting my house over the last 28 months. Katy and Nick have found me lovely new tenants really quickly, given me good advice and kept me really well informed. It's a pleasure to work with them. I have always found their communication great between all parties. ...
“Satisfied customers...”
5 Star Review
Apr 09,2018
By: 'Callum'
Apr 09,2018
Branch: Bicester, 46 Market Square
Services: Lettings (as a Tenant)
Would you recommend?: Yes
Postcode: OX26