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Chancellors

199 reviews
  • 2.9 /5 rating
  • 48% recommend
  • 67% fee satisfaction
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The Company The Chancellors Group of Estate Agents Limited is one of the country's leading independent Estate Agents with 50 networked offices in Southern England and Wales. These comprise Chancellors Read full description...The Company The Chancellors Group of Estate Agents Limited is one of the country's leading independent Estate Agents with 50 networked offices in Southern England and Wales. These comprise Chancellors offices in the Home Counties and Oxfordshire, Anscombe & Ringland offices in London and Middlesex and Russell Baldwin & Bright offices in Herefordshire and Mid Wales.
 
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Not a transparent agent

Sep 23,2016
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Sep 23,2016
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Horrific experiences - tardy to broken boilers, our back door was broken for a month (and allowed entry to all, so we couldn't move in for a month). They and the Landlord declined to push back the move-in date, thus losing �1100 of rent. The property wasn't cleaned twice and we ended up painting the entire property. Bed mattress was at a 45 degree angle and it took in excess of four opinions (independent company, ourselves, the letting agent and the land lord's!) in order to get it replac...
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What agent could do to change your mind?
As with all estate agent fees - extortionate.
Comment on agent fees
As with all estate agent fees - extortionate.
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Sep 14,2016
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Sep 14,2016
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I was very happy with Daniel. He was very helpful and made the process run smoothly. A pleasure to work with. Cheers Dan...
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What agent could do to change your mind?
Good
Comment on agent fees
Good
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Sep 13,2016
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Sep 13,2016
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Lou was very professional throughout our move, keeping us up to update consistently. We would recommend Louise for anyone looking to buy a property....
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N/A
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Sep 06,2016
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Sep 06,2016
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Do not use this estate agents, my company leased a property through Chancellors and the landlady illegally held our deposit and I had to take her to court to get our money back. This action took several months and was at great expense. Chancellors disclosed confidential emails to the landlady without my permission, furthermore I feel Chancellors really did make it very difficult for us to recover our deposit. I'm now having to report Chancellors to ICO. In my opinion you should seek a more ethic...
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n/a
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Aug 10,2016
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Aug 10,2016
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I will call you back means nothing to these people. Absolutely pathetic. I have been calling for 1 week now and they don't have any updates at all. Lettings team is hopeless. I think they have lot of properties and very few staff members to handle them. Why take so many properties when you don't have 2 minutes to call back a prospective customer. Sickening. At least increase your staff if you are short staffed. Do something about it. It is very very frustrating to call chancellors a million time...
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What agent could do to change your mind?
Bad
Comment on agent fees
Bad
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Aug 05,2016
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Aug 05,2016
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Worst estate agents, period! Total Cowboys! I had to call their head office just to get it on right move as manager arrogant beyond belief. Even classes staff viewing property as a viewing on marketing report! After 2 months still no pic in their window and this is their only advantage over online agent. Now they tell me I have sole agency ruling for god knows how long where they can charge me to sell with someone else. How can they make money if don't sell any property?...
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Comment on agent fees
Appalling £2800k against purple bricks £730
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Jul 26,2016
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Jul 26,2016
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Chancellors East are the most dishonest, incompetent, morally bankrupt estate agents I ever had the misfortune to meet. They will charge you at every stage of the way. It does not matter if it is their mistakes, or yours, they will find a way to squeeze money out of you. While they are all sweet talk and honey before the contract is signed, they actually do not care about their tenants in the slightest. They only care about money - and tenants trying to make a home in a property managed by Chanc...
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What agent could do to change your mind?
This Agent's Fees are ridiculous. They claim they can justify every single on them, which I am sure they can. But I could come up with fees and justify them too. What about £25 for the hassle of setting up a direct debit? Or how about £15 for every time we had to waste our time with them on the phone or in person?
Comment on agent fees
This Agent's Fees are ridiculous. They claim they can justify every single on them, which I am sure they can. But I could come up with fees and justify them too. What about £25 for the hassle of setting up a direct debit? Or how about £15 for every time we had to waste our time with them on the phone or in person?
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Mar 13,2016
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Mar 13,2016
1 people found
this helpful
Don't waste your time. That seems to be their job. Broken promises, disinterested staff. Never felt so under-valued by a business. How they mange to keep running is a mystery to me. After a month of silence we walked away and went across the road to Connels. Best decision ever. We now have our dream home, thanks to the amazing Alex Peters-Bean...
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N/A
Comment on agent fees
N/A
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Feb 08,2016
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Feb 08,2016
1 people found
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Interesting that all the current reviews are over 2 years old. Avoid this agency like the plague! They are ruthless in their pursuit of commission and care little for buyer and seller. I also recently made an offer on a property which they failed to pass onto the vendor - despite their legal obligation to do this. On a Saturday they only had a pathetic 2 people to do viewings - another nearby agency had five! Not to be trusted, unprofessional and unorganized - enough said!...
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Jan 25,2016
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Jan 25,2016
1 people found
this helpful
If you contact this estate agent expect the property you have phoned about to be already sold or on offer....
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Nov 27,2015
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Nov 27,2015
3 people found
this helpful
Avoid this agency! The worst estate agents I have ever had to deal with. From showing us a property that didn't resemble fully the property we actually got to inflated and unnecessary charges. The people have the worst possible customer service, they do not respond when you email with issues during the tennancy. They are invasive when it comes to inspections, and they will charge you at every possible step....
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Nov 08,2015
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Nov 08,2015
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Renting from Chancellors East Oxford was one of the worst experiences I've had with a company. Having signed a short let Chancellors gave us a single month's notice after one month's rental, citing the landlord's desire to have us vacate. When we queried this, as it's in contravention of the 2 month period given to Assured Shorthold Tenancies, we were told that our contract was not in this category. Chancellors had just made up a random housing contract that aimed to deprive tenants of the prote...
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By: Chancellors HQ
Nov 11, 2015
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We are sorry to learn you feel unhappy with elements of the service you have received from our East Oxford office. Our landlord clients will inform us when they wish to serve notice on tenants; we marketed the property as a short-term let, and, as such, the landlord may require the property back at short notice. Owing to the length of the tenancy it was not classed as an assured shorthold tenancy and the deposit would not have had to have been protected, and the contract you signed confirms i....
Oct 17,2015
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Oct 17,2015
3 people found
this helpful
First we bought the property through them and the sale was unnecessarily delayed for no valid reason and blamed the other party continuously. Communication from Chancellors was very poor and we had to chase them up constantly. During this time we even had to leave our own home after false promises from Chancellors and live with family miles away. This was until the house was ready and deal went through. This was 4 months down the line and we had to fork out an extra 6% on top of the agreed sale...
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Sep 07,2015
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Sep 07,2015
3 people found
this helpful
After many dealings with this company I can confidently tell you collectively they represent the worst traits found in estate agents. From knowingly leaving sold or let properties as available on their website to draw you in at the start, to flatly ignoring you during and at the end of the tenancy if you ever need them. If there isn't an opportunity for them to get as much money as possible out of you, they are not interested. Glad to finally nearly be done with these people although they still ...
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What agent could do to change your mind?
Admin Fees originally were extortionate compared to competitors, dropped the fees by over 50% when we raised this which showed they really were just trying it on!
Comment on agent fees
Admin Fees originally were extortionate compared to competitors, dropped the fees by over 50% when we raised this which showed they really were just trying it on!
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Sep 04,2015
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Sep 04,2015
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Chancellors Ref. 12524ME2 From start to finish Chancellors (mainly Terry Proxton) made the process of selling our property as painless and straight forwards as possible. We much appreciated the honest approach and solid guidance given at every stage and the overall support was much appreciated. Nothing was too much trouble and, even though you could argue 'that's what you pay for', our honest opinion is that they went the extra mile and always with a smile. Within a week of going to market we...
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Comment on agent fees
Chancellors offered a very fair and competitive fee
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Aug 27,2015
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Aug 27,2015
3 people found
this helpful
Chancellor's handles the difficult position of having both a landlord and a tenant as their client by assuming the tenants are idiots and wrong, and covering for the landlord. St the start of the lease the slick salesman are all friendly and supportive until you put a signature on a piece of paper; they have made their score and are moving on. They do not answer the phone anymore. We had to wait 5 days for the landlord to sign the contract making all kinds of additional costs for not being abl...
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Aug 17,2015
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Aug 17,2015
3 people found
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Hi everyone! I do not normally put reviews for anything, but this time I decided to do so; as this was a result of my terrible experience with Chancellors agency. I will mention bullet points as there were many disappointments which caused me to share the story with you. 1) Property was advertised including parking space. We were also advised by an agent working in Chancellors named Joel...
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What agent could do to change your mind?
They gave me the wrong information, I should pay for an satisfying service although I was unsatisfied with situations from the beginning. I will pay the check out fees as I am aware that agency is charging these and I will not hesitate to pay them straight away after the situation has been resolved.
Comment on agent fees
They gave me the wrong information, I should pay for an satisfying service although I was unsatisfied with situations from the beginning. I will pay the check out fees as I am aware that agency is charging these and I will not hesitate to pay them straight away after the situation has been resolved.
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Jul 07,2015
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Jul 07,2015
3 people found
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Incapable, arrogant, careless people! They never helped us when we needed. They gave us wrong information, which caused us financial loss. They always reminded us to do our duty, but they never did theirs. We paid a lot of money for nothing! As we complained they treated us like s##t, humiliated us by declaring that all our problems are fake. One thing is important for them: money. I would never recommend anyone to do any business with them....
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May 14,2015
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May 14,2015
0 people found
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I wish to say a huge thank you to Grace Curry at Chancellors Chesham for her help and dedication to her job. Our current landlord sold the property and I started a search for a new home just after Christmas (we had 4 months notice, so not a problem I thought). However, as we have 2 dogs, it was proving to be very difficult to find a property that would accept our beloved pets. But I then contacted Chancellors Chesham about a pet friendly property and Grace got me a viewing that day. Sadly th...
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May 08,2015
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May 08,2015
2 people found
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I cannot put into words how much I would discourage you from using this awful estate agents. They are the rudest, most unorganised, dishonest, unprofessional company I have ever dealt with. We started renting with them in November last year, it is now May and our pre-tenancy work is still outstanding. There was a lot of work that needed to be done on the house, it was in a dangerous condition, yet they don't see exposed wires, rising damp, mould, and pest infestations as priorities. ...
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What agent could do to change your mind?
As soon as he got his commission we never heard from him again. There was so much work that needed to be done and he assured us that he would help to push this forward. We haven't heard from him since getting the keys. Absolutely useless.
Comment on agent fees
The admin fees are £170 per person in a shared house, £30 each for a check in and then another £30 for check out, £750 deposit each in a 5 bed house. They will try and rinse you.
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Apr 28,2015
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Apr 28,2015
4 people found
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Let my house with Chancellors no problems Tenant easily found. They handle everything that is where the problem starts. Their maintenance department is terrible they send out their contractors to diagnose faults and carry out repairs. Three times to diagnose one fault 3 lots of costs and parts supplied. If the contractor worked for you we would not pay them. They do because it is our money and they receive commission from the Contractor. Do not use them find someone else who is more capable an...
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Apr 14,2015
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Apr 14,2015
0 people found
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We have been very impressed by Lawrence Charles &Neil Ballard they were very helpful throughout the all process .sold our flat straight way , they were very friendly and professional Many thanks K&E Velo...
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Mar 17,2015
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Mar 17,2015
6 people found
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Both the landlord and myself have been disgusted at Chancellors' inability to carry out basic tasks or respond to requests. They ignore emails, it typically takes several reminders before an inevitably unsatisfactory response is given. I had overpaid my account (due to paying 5 months upfront - I had moved from abroad and there was no data for a credit check) and it took 2-3 months for them to resolve. During that process they never responded to my first mails, everything took at least one re...
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Feb 24,2015
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Feb 24,2015
5 people found
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I cant list the names of those that gave poor customer service as there are so many. Having raised with the senior team the response was hidden behind T&C's. My advise is that there are a lot of agents out there dont think a glossy brochure gives you good customer services. As a seller you are the customer, dont let the agent forget that....
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What agent could do to change your mind?
Listen to the customer. If you promise to call back do it. If you dont know the answer, dont make it up.
Comment on agent fees
Based on experience i dont think the service even warranted the 1% we signed up for.
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Jan 22,2015
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Jan 22,2015
0 people found
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Rhianna was very helpful when I was looking at properties, she seemed to have a good idea of what I was looking for and recommended a number of properties which I considered making offers on before settling on the one I eventually brought. She was very quick at getting back to me with any questions I had though out the process, and was also very quick to get back to me when dealing with the sellers - which was very useful as they were very difficult people to get hold of....
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Jan 05,2015
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Jan 05,2015
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My experience with Chancellors Oxford branch was excellent, the positive attitudes of the staff was very impressive in particular Oliver who was the sales adviser that sold my property, I would recommend this company to friends and family without any hesitation. In the past i have dealt with other local estate agents and had quite bad experiencies but the team in Cowley were brilliant....
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Comment on agent fees
The Fees paid were fine as I believe it was good value considering all the hard work that was put in to my sale.
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Nov 16,2014
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Nov 16,2014
11 people found
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In 10 years of renting in west London I have never encountered a set of agents that offere a more complete mix of laziness, dishonesty and sheer incompetence. this is true of the Surbiton branch and also the 'central lettings office' Avoid at all costs...
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What agent could do to change your mind?
be honest, competent or efficient
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Nov 14,2014
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Nov 14,2014
8 people found
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I'd suggest visiting the branch before proceeding with this agent, the appearance is somewhat akin to sweatshop with crowded desks full of inexperienced agents who appeared to be little over school-leaver ages, something we didn't realize until the lack of experience became painfully evident during the 10 long and painful months it took them to sell our properties. We're both experienced in house buying, selling, and letting, and thought we'd try Chancellors for a change after having generall...
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Oct 22,2014
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Oct 22,2014
0 people found
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Joanne Fox was very efficient, highly professional and extremely supportive and understanding during the difficult process of selling our mother's house. She had already been recommended to us by another successful vendor and we were very happy with our decision to instruct her. I would have no hesitation in recommending her to other prospective vendors and wish her every success in her career....
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Oct 21,2014
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Oct 21,2014
0 people found
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Jake was amazing. He really listened to what we wanted and only phoned with suitable properties. He was professional and competent throughout and I have highly recommended him to friends and family....
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Firm rankings


Overall

View All 32 Branches


Chancellors - Abingdon, Abingdon, OX14
Abingdon
14 High Street, Abingdon OX14 5AX
(4)
Chancellors - Banbury, Banbury, OX16
Banbury
1 Horse Fair, Banbury OX16 0AA
(1)
Chancellors - Bicester, Bicester, OX26
Bicester
46 Market Square, Bicester OX26 6AJ
(2)
show all branches (32)
Chancellors - Botley, Oxford, OX2
Botley
12a The Square Westway Shopping Centre, Oxford OX2 0JH
(2)
Chancellors - Bracknell, Bracknell, RG12
Bracknell
One Station Square, Bracknell RG12 1QB
(13)
Chancellors - Camberley Branch, Camberley, GU15
Camberley Branch
26 High Street, Camberley GU15 3RS
(0)
Chancellors - Maidenhead, Maidenhead, SL6
Maidenhead
14-16 Queen Street, Maidenhead SL6 1HZ
(0)
Chancellors - Newbury, Newbury, RG14
Newbury
46 Northbrook Street, Newbury RG14 1DT
(15)
Chancellors - Witney, OX28
Office 10
14 Corn Street, Witney OX28 6BL
(6)
Chancellors - Ascot, Slough, SL5
Office 11
31 High Street, Slough SL5 7HG
(1)
Chancellors - Carterton, OX18
Office 16
Black Bourton Road, Carterton OX18 3DN
(9)
Chancellors - Chesham, HP5
Office 18
64 The Broadway, Chesham HP5 1EG
(7)
Chancellors - Chipping Norton, OX7
Office 19
7 Market Place, Chipping Norton OX7 5NA
(0)
Chancellors - Thatcham, RG19
Office 2
56 The Broadway, Thatcham RG19 3HP
(10)
Chancellors - Cowley, Oxford, OX4
Office 22
215 Cowley Road Cowley, Oxford OX4 1XF
(12)
Chancellors - Headington, Oxford, OX3
Office 23
107 London Road, Oxford OX3 9HZ
(12)
Chancellors - Kidlington, OX5
Office 24
7 High Street, Kidlington OX5 2DH
(2)
Chancellors - High Wycombe, HP13
Office 25
2 Crendon Street, High Wycombe HP13 6LW
(7)
Chancellors - Lightwater, GU18
Office 26
76 Guildford Road, Lightwater GU18 5ST
(3)
Chancellors - Richmond, TW9
Office 27
23 The Quadrant, Richmond TW9 1BP
(25)
Chancellors - Summertown, Oxford, OX2
Office 28
255 Banbury Road, Oxford OX2 7HN
(3)
Chancellors - Surbiton, KT6
Office 29
1-5 St Mark's Hill, Surbiton KT6 4LH
(4)
Chancellors - Henley on Thames, RG9
Office 3
17 Hart Street, Henley on Thames RG9 2AR
(10)
Chancellors - Woodstock, OX20
Office 33
21 Oxford Street, Woodstock OX20 1TH
(3)
Chancellors - Sunbury-on-Thames, TW16
Office 34
1 Staines Road West, Sunbury-on-Thames TW16 7AB
(2)
Chancellors - Woking, GU21
Office 4
38 Commercial Way, Woking GU21 6JN
(4)
Chancellors - Didcot, OX11
Office 5
212 Broadway, Didcot OX11 8RS
(15)
Chancellors - Virginia Water, GU25
Office 7
11 Station Parade, Virginia Water GU25 4AB
(0)
Chancellors - High Wycombe, HP13
Office 9
2 Crendon Street, High Wycombe HP13 6LW
(8)
Chancellors - Reading, Reading, RG1
Reading
46 Market Place, Reading RG1 2DT
(1)
Chancellors - Sunningdale, Slough, SL5
Sunningdale
London Road, Slough SL5 0DP
(1)
Chancellors - Wallingford, Wallingford, OX10
Wallingford
5 St Martin's Street, Wallingford OX10 0AL
(1)

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