Chancellors

2.68/5 rating 243 reviews
  • 58% valuation accuracy
  • 43% recommend
  • 61% fee satisfaction
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    Richard Wagstaff
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    Rhianna Aston-Moon
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    Ben Granville
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    Holly Valentine
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    Rachel Badger
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    laura collins
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    Maxine hall
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    Rachel O'Kane
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    Joanne Thompson
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    Rachel O'Kane
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    David Burrows
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    Conor Forster
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    Gareth Walsh
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    Samuel Hall
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    Jane Ulatowski
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    Branch manager High wycombe
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    jonathan pincott
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    Richard Thomas
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    Joanne Fox
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    michael anderson
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    Owen Robinson
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    Lianne Johnson
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    Robert Packham
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    Zachary Morton
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    Julian Dando
The Company The Chancellors Group of Estate Agents Limited is one of the country's leading independent Estate Agents with 50 networked offices in Southern England and Wales. These comprise Chancellors Read full description...The Company The Chancellors Group of Estate Agents Limited is one of the country's leading independent Estate Agents with 50 networked offices in Southern England and Wales. These comprise Chancellors offices in the Home Counties and Oxfordshire, Anscombe & Ringland offices in London and Middlesex and Russell Baldwin & Bright offices in Herefordshire and Mid Wales.
 
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Aug 18,2017
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Mike Thomas
By: 'Ann'
Aug 18,2017
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Trying to get to speak to Mike Thomas regarding a clients expirying mortgage offer is mission impossible. Despite leaving more than 5 messages for urgent call back over two days, I'm still waiting to hear from him. Apparently, he's a sales progressor. If he progresses sales as well as he calls back, I'm surprised Chancellors manage to sell any properties....
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Comment on agent fees
Not sure - I'm a broker acting on behalf of the buyer.
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Aug 17,2017
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By: 'Disgusted of banbury'
Aug 17,2017
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So NOT under any circumstances let your house through chancellor's estate agents. Although the local branch in Banbury was fine, the head office in Bracknell is totally incompetent and will rip off the landlord at any opportunity. I have lost well over a £1000. due to the incompetence and possibly illegal actions taken by their Head office. They are unhelpful to the most extreme degrees and let their so called agents charge what they like then simply deduct payment from your rent whether...
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Comment on agent fees
Appalling! !
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Aug 16,2017
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Hassan Hussain
By: 'Dr Akbar'
Aug 16,2017
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I had the pleasure of having dealings regarding a purchase of a flat with Hassan and found him to be very prompt and on time for the viewings and very informative and helpful with his knowledge about the property. He also kept me update with regular communications about the progress on the purchase and for that reason would like to commend him on his professionalism he has shown and demonstrated....
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Aug 16,2017
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By: 'Vanessa White'
Aug 16,2017
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I wish I had read these reviews before using Chancellors management services for lettings. I have found them absolutely appalling. The appointment suppliers to do repairs who can charge 4 times the price of some and they do no inspection of the work undertaken by supplier to ensure it is up to par before paying the invoice. I was horrified to find I had been charged £440 for a blown window which looked at though it had never been touched. I then appointed a local supplier who charged me...
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Comment on agent fees
Average
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Aug 15,2017
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Robert Penford
By: 'Henleybod'
Aug 15,2017
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Excellent service from an honest, reliable and proactive agent. I have had several encounters with other Agencies and have to say that Chancellors in Henley far exceeded the abilities and experience of any other agent....
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Aug 15,2017
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By: 'Susana'
Aug 15,2017
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This is not a trustworthy company, We have been looking to buy a house in the region of £650,000. We were shown a property by chancellors in Surrey and were told that the house was under offer but they would sell it to us depending on our offer ( we obviously didn't like this approach and removed the house from our list in consideration for those trying to buy it, whether this was true or not). We then put an offer on a house that was being advertised by chancellors and a second agent (we ...
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Aug 03,2017
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Andrew Younie
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Benjamin Stevens
By: 'Elaine'
Aug 03,2017
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I have been a customer of Chancellors for ten years and this branch led by Andrew has once again found me suitable tenants within a very short space of time. Andrew and Ben are professional, yet friendly, giving me confidence as a 'long distance' landlord that my property is in good hands....
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Comment on agent fees
The fees are competitive within the Oxford area
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Jul 31,2017
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By: 'WeWantOurMoney'
Jul 31,2017
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OK for taking the rent from the tenant. Poor at paying it to the our account. Local service in Chesham OK, but it all grinds to a halt when it comes to making a simple transfer of landlord account payments. Was requested by us in late March, Today, last day in July, still awaiting any payment!! Lettings accounts never answer their listed phone number. Now contemplating legal action....
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Jul 26,2017
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By: 'Avoid if possible'
Jul 26,2017
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Very poor. Misled from day 1 with a rental increase clause being included in the tenancy agreement that we were not made aware of. Only came to light once all R.E.M. location plans were in effect and they had us over a barrel. They managed the property as well and anything that needed looking at took much longer to resolve than it should - one example being the fridge freezer failing and the contents having to be binned. When the landlord decided to sell the property, our details and keys were p...
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Comment on agent fees
No more excessive than any other agents I have seen but certainly very high when compared to service levels.
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Jul 22,2017
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By: 'Noah'
Jul 22,2017
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As a landlord I would never recommend Chancellors of High Wycombe. They failed to manage my property. My previous tenant had made mofications to the property to which Chancellors failed to pick up despite carrying out checks. Seldom returned my calls leaving me very frustrated and stressed....
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Comment on agent fees
Not value for money. Inventory check given to third party bit worrying.
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Jul 21,2017
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By: 'MDR'
Jul 21,2017
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We arranged a valuation meeting with the Wokingham branch - to give us an idea about sales as well as lettings. They arranged a day and time for two of their consultants to visit us. They never turned up; they did not even phone us to let us know they weren't coming. We phoned the office and were told that they would investigate and phone us back the next morning. This never happened!! How UNPROFFESSIONAL!! Needless to say we will not be bothering them again.They obviously do not need the bus...
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Comment on agent fees
N/A Whatever it is it is too much for this agent.
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Jul 21,2017
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Ben Granville
By: 'YOUKNOWWHO'
Jul 21,2017
1 people found
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July 2016. Manager had 'Little man syndrome'. Tried to cheat by raising the agreed percentage fee when buyer was found. Head office just as bad, spineless individual who wouldn't acknowledge or apologise or even look into the issue...just money grabbing issuing threat of court action when I delayed payment whilst awaiting some kind of apology....
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Comment on agent fees
Their fee was very competitive but what's the point if they are untrustworthy.
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Jul 19,2017
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By: 'Annoyed landlord'
Jul 19,2017
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Such a bad experience with this agent so far. The letting of the property was ok but the property management so far has been awful. The Bracknell office who appear to manage this never respond to emails even when you complain to a manager. They have so far taken 17 days and counting to respond to our query and we are only on the first month of the service. When they do email they often get things muddled up and don't communicate clearly. They didn't even bother to clarify the Tennent had moved ...
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Comment on agent fees
Considering the service they are shocking. If service was good we wouldn't have an issue with the cost.
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Jul 18,2017
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By: 'Nadeem Rana'
Jul 18,2017
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I had very good buying experience with this company speacily have recived v good customer services from Daniel Carlisle. Highly recommend for business . Thanks Nadeem...
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Jul 15,2017
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Jessica
By: 'Giulia'
Jul 15,2017
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Terrible! When we moved we found previous tenants stuff in the house including a professional mincer, probably stolen (!) Supermarket baskets, and wardrobe full of old and weird stuff. Half of the lights in the house don't work and we can't use the shower. I have been ignored so far. So frustrating! These guys have no idea about what work means....
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Comment on agent fees
A lot of money for no service
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Jul 15,2017
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Samuel Hall
By: 'Ava28'
Jul 15,2017
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Sam deliberately misleads customers. He tells one customer that a flat is unavailable and then tells another customer that it is available. He also cancels viewing 15 minutes before an appointment on a regular basis. He is extremely rude, talks down to customers and amusingly assumes that tenants somehow know nothing. When asked what your budget it, he snorted - perhaps he ought to be aware that actually, that is what we are 'prepared' to spend and not what we 'can' actually spend. I also ha...
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Comment on agent fees
Terrible. There is a fee for everything - it's almost as though they don't want you to move in. Worked out at £600 for a high earning professional couple.
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Jul 14,2017
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By: 'Linda P'
Jul 14,2017
1 people found
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Chancellors were great when they wanted my business but I am getting a poor property management service as a landlord. They do not return calls or even acknowledge my emails. I am very frustrated and changing agents at the end of this contract....
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Comment on agent fees
I am paying for a service that I do not feel that I am getting.
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Jul 04,2017
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Jessica Smith
By: 'Pavoreal'
Jul 04,2017
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The service I received from the Summertown branch was highly professional and the property sold within three weeks and the follow up from the initial sale was also most efficient....
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Jun 30,2017
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By: 'Mrs K'
Jun 30,2017
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Terrible estate agent! Stay away from them. They were misleading me to sign a sole agent agreement regardless who sell it at the end, they will get commission. They said they would agree joint agents then when I made that request, they simply told me I would need to stick with sole agent and they would get their commission!! They are unprofessional, unethical, and disgrace! Stay away from this agent!...
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Comment on agent fees
Very bad. Stay away from this kind of unprofessional agent.
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Jun 26,2017
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By: 'Mr Roberts'
Jun 26,2017
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Chancellors Sunningdale are fixing their sign boards on peoples properties without permission or verification and then leave them there. When it is reported they ignore the complaint and do not return calls. They fixed a sign board to my fence with bolts and when told were not bothered about the criminal damage caused. Extremely unprofessional....
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Comment on agent fees
nil
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Jun 20,2017
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Wayne Ryan
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Mahnoor Choudhury
By: 'Kenny Stewart'
Jun 20,2017
1 people found
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Shockingly bad!!! I will never recommend or sell those Chancellors again. Wayne did not find out the full position of my buyers, after nearly 8 weeks of being sold and trying to exchange contract Wayne finds out that part of the deposit money is coming from her parents re-mortgage which wasn't complete which cause us a two week delay and nearly lost us our purchase. Every time I spoke to Wayne he said never had any updates and he seemed not interested in helping me more about saying that it w...
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Comment on agent fees
For the service I got bad, for the service I was expecting resonable
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Jun 19,2017
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Liam Jones
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Sofia Carramona
By: 'Ricardo Silva'
Jun 19,2017
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I£ve paid an application fee of 350 pounds. My application was refused. They did not refund my application despite many times that I chased them....
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Comment on agent fees
Expensive and they didn´t refund me as provised
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Jun 08,2017
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By: 'ronie'
Jun 08,2017
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Worst thugs in Newbury. Charge more and no service at all. Act just as intermediates between landlord and tenant without any support....
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Comment on agent fees
bad
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Jun 01,2017
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Krystyna
By: 'K'
Jun 01,2017
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They left me and my husband with 9 months old daughter on the street , just becouse for two weeks they messed up our case. Thinking to go to the court, very bad experience...
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Jun 01,2017
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By: 'J.Tinsley'
Jun 01,2017
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I have let property for 25 years and recently let a property through Chancellors letting agent. I have had the most appalling service from them. I cannot advise any landlord strongly enough not to go anywhere near them. The local branch found a tenant, (this bit was great), but the process of carrying out references and passport checks, getting the money in and drawing up the contract is then passed to a central office in Bracknell. It was at his point that the service became so appalling that ...
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Apr 21,2017
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Sam Hinton
By: 'Friederike'
Apr 21,2017
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My family and i had to move and we found Sam by far the most helpful, kind and energetic agent for a long time. He really enjoys what he is doing and went above and beyond his duty for us. He is the reason we actually decided to rent with Chancellors. Unfortunately i can't say the same of head quarters... their service to us wasnt great. Specially as somebody left the company and it seems no handover took. Nonetheless I would recommend chancellors in Henley due to Sam!...
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Apr 11,2017
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By: 'E'
Apr 11,2017
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This is by far the WORST company I have ever dealt with. As a renter I have never owned the property I rent, but despite this I get multiple phone calls a week and emails asking telling me that my property is on the market and that I should sell it with them. I have NEVER owned the damn property. STOP CALLING AND EMAILING ME! Stay well clear of this company, they will harass you for years to come...
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Comment on agent fees
BAD
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Apr 03,2017
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All of them
By: 'Paul'
Apr 03,2017
2 people found
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Absolute shambles of an estate agent, whole office run by 20 something year olds who haven't got a clue what they're doing, told me the flat I'm in now had already gone then i rented it through another estate agent the same morning, every time I call to ask if a property is available, miraculously it has sold that afternoon but they refer you to a run down piece of rubbish that no one else will buy, estate agents get a bad rep but these are the worst of the worst, complete rubbish with no manage...
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Mar 29,2017
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By: 'Fedupfrombracknell'
Mar 29,2017
2 people found
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We decided not to go with Chancellors for the marketing of our property, one due to finding the property we wanted through another local agent, which would speed up the sale and purchase process and two, they overpriced our property (approx. 20k). However, even after giving our reasons to Chancellors and explaining that we had a Sole Agency Agreement with another agency, this did not stop them from contacting us approximately two or three times a week for the past month. At one point, they rang...
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Comment on agent fees
They offered 1.5 which isn't bad but I got 1% elsewhere.
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Mar 14,2017
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By: 'Mohamed'
Mar 14,2017
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I have very bad experience with that agency, I don't recommend them at all, after I left the property they seem that they don't now you...
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View All 32 Branches


Chancellors - Abingdon, , OX14
Abingdon
14 High Street, Abingdon OX14 5AX
(5)
Chancellors - Banbury, , OX16
Banbury
1 Horse Fair, Banbury OX16 0AA
(2)
Chancellors - Bicester, , OX26
Bicester
46 Market Square, Bicester OX26 6AJ
(4)
show all branches (32)
Chancellors - Botley, Oxford, OX2
Botley
12a The Square Westway Shopping Centre, Oxford OX2 0JH
(3)
Chancellors - Bracknell, , RG12
Bracknell
One Station Square, Bracknell RG12 1QB
(17)
Chancellors - Camberley Branch, Camberley, GU15
Camberley Branch
26 High Street, Camberley GU15 3RS
(0)
Chancellors - High Wycombe, , HP13
High Wycombe
2 Crendon Street, High Wycombe HP13 6LW
(17)
Chancellors - Maidenhead, , SL6
Maidenhead
14-16 Queen Street, Maidenhead SL6 1HZ
(0)
Chancellors - Newbury, , RG14
Newbury
46 Northbrook Street, Newbury RG14 1DT
(17)
Chancellors - Witney, OX28
Office 10
14 Corn Street, Witney OX28 6BL
(8)
Chancellors - Ascot, Slough, SL5
Office 11
31 High Street, Slough SL5 7HG
(3)
Chancellors - Carterton, OX18
Office 16
Black Bourton Road, Carterton OX18 3DN
(9)
Chancellors - Chesham, HP5
Office 18
64 The Broadway, Chesham HP5 1EG
(10)
Chancellors - Chipping Norton, OX7
Office 19
7 Market Place, Chipping Norton OX7 5NA
(0)
Chancellors - Thatcham, RG19
Office 2
56 The Broadway, Thatcham RG19 3HP
(10)
Chancellors - Cowley, Oxford, OX4
Office 22
215 Cowley Road Cowley, Oxford OX4 1XF
(15)
Chancellors - Headington, Oxford, OX3
Office 23
107 London Road, Oxford OX3 9HZ
(13)
Chancellors - Kidlington, OX5
Office 24
7 High Street, Kidlington OX5 2DH
(4)
Chancellors - Lightwater, GU18
Office 26
76 Guildford Road, Lightwater GU18 5ST
(4)
Chancellors - Richmond, TW9
Office 27
23 The Quadrant, Richmond TW9 1BP
(26)
Chancellors - Summertown, Oxford, OX2
Office 28
255 Banbury Road, Oxford OX2 7HN
(4)
Chancellors - Surbiton, KT6
Office 29
1-5 St Mark's Hill, Surbiton KT6 4LH
(7)
Chancellors - Henley on Thames, RG9
Office 3
17 Hart Street, Henley on Thames RG9 2AR
(13)
Chancellors - Woodstock, OX20
Office 33
21 Oxford Street, Woodstock OX20 1TH
(3)
Chancellors - Sunbury-on-Thames, TW16
Office 34
1 Staines Road West, Sunbury-on-Thames TW16 7AB
(5)
Chancellors - Woking, GU21
Office 4
38 Commercial Way, Woking GU21 6JN
(4)
Chancellors - Didcot, OX11
Office 5
212 Broadway, Didcot OX11 8RS
(16)
Chancellors - Virginia Water, GU25
Office 7
11 Station Parade, Virginia Water GU25 4AB
(1)
Chancellors - Reading, , RG1
Reading
46 Market Place, Reading RG1 2DT
(2)
Chancellors - Sunningdale, Slough, SL5
Sunningdale
London Road, Slough SL5 0DP
(3)
Chancellors - Wallingford, , OX10
Wallingford
5 St Martin's Street, Wallingford OX10 0AL
(1)
Chancellors - Wokingham, , RG40
Wokingham
8 Broad St, Wokingham RG40 1AB
(1)


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