CH Peppiatt
4.4/5, 46 reviews
89% recommended
67% sales valuation accuracy
83% sales fee satisfaction
100% lettings valuation accuracy
92% lettings fee satisfaction



Property Features

An independent Estate agents located next to Kentish Town Underground Station. We provide a comprehensive residential property management service, and specialise in Lettings and Sales.We specialise in all of North West London, North London and the surrounding areas.A true estate agents experience with C H Peppiatt. show more An independent Estate agents located next to Kentish Town Underground Station. We provide a comprehensive residential property management service, and specialise in Lettings and Sales.

We specialise in all of North West London, North London and the surrounding areas.

A true estate agents experience with C H Peppiatt.

Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 67% 83% £430,000 £800,000
Lettings 100% 92% £950 £3,350
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
13 0 22 3 3 1 3 0 0 1
Areas covered
  • NW3
  • Hampstead
  • NW1
  • Belsize Park
  • NW8
  • Primrose Hill
  • NW5
  • N10
  • N6
  • N19
  • N7
  • N5
  • N1
Address

2-4 Highgate Road
London
Greater London
NW5 1NR
02074499222

Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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Members of
NAEA ARLA TPOS Sales TPOS Lettings TPOS DPS TDS Relocation Agent Network
Latest Properties

No Properties

“DO NOT INSTRUCT THIS COMPANY TO SELL YOUR HOU......”

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May 08,2023
Minithumbdown
By: 'Lester'
May 08,2023
0 people found
this helpful
DO NOT INSTRUCT THIS COMPANY TO SELL YOUR HOUSE. They are guilty of false advertising, breaching GDPR and publicly distributing leaflets with false information and specifics related to my home without my consent. My home was listed by Charles Henry Peppiatt and is now under ...
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“In a league of their own...”

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Mar 26,2023
Minithumbup
Nicolas
By: 'Marc'
Mar 26,2023
0 people found
this helpful
Being a landlord for over 15 years, I have used various local agents in the Southgate area and have always had disappointing results. I never felt like I was truly getting the right advice, the best outcome from my properties and never also felt like a ...
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“Highly recommended...”

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Mar 01,2021
Minithumbup
By: 'AX'
Mar 01,2021
0 people found
this helpful
I had an excellent experience with CH Peppiatt. Professional, experienced, knowledgeable and trustworthy staff, good communication at all times, and always honest and courteous in their advice and opinions. I highly recommend and wouldn't hesitate to use them again....
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“Very helpful in what was a very long (too lon......”

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Jan 06,2021
Minithumbup
Ben
By: 'Justin'
Jan 06,2021
0 people found
this helpful
Very helpful in what was a very long (too long, even during the current pandemic) and complicated process with many pitfalls we could have fallen through (due to other parties, not the estate agents) and lost the sale but we managed to exchange in the ...
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By: Ben Felfeli
Jan 06, 2021
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Hi Justin, thank you very much for the review. Wishing you and the family all the best. ...

“Caring and stress free experience...”

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Oct 25,2020
Minithumbup
Kairi
By: 'Kristina'
Oct 25,2020
2 people found
this helpful
Kairi showed us the property on our first viewing. She stayed in touch and updated us on progress until we had an offer. She even came with us to meet the landlord. We had a terrible experience with previous landlord and agents, but Kairi made ...
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“Kicked us out during a pandemic and didn't ev......”

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Jul 14,2020
Minithumbdown
Lee
By: 'Elena'
Jul 14,2020
1 people found
this helpful
Kicked us out during a pandemic and didn't even know the correct timeline and procedure of our eviction notice. They also threatened to change the locks when we were away when we had some friends stay. Lee was incredibly unempathetic regarding the Covid-19 situation and ...
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“Managing agents who don't manage! Peppiatt we......”

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Jul 09,2020
Minithumbdown
By: 'CW'
Jul 09,2020
0 people found
this helpful
Managing agents who don't manage! Peppiatt were engaged to provide a full managed service but they didn't pay any bills, happily left us without gas for several days in the height of winter (no heating, no cooking and no hot water to wash with!!), delayed ...
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“Excellent estate agents!...”

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Dec 12,2019
Minithumbup
Phanos
By: 'Katya'
Dec 12,2019
0 people found
this helpful
Excellent estate agents! After a drawn-out, unreliable experience with a different agency, C.H. Peppiatt greatly exceeded our expectations. It was a smooth process from the very beginning, and their staff were always professional, competent and helpful. Phanos, who showed us around the property initially, ...
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“Lee has been very professional with us from the beginning ......”

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Jan 24,2018
Minithumbup
Lee
By: 'Jan'
Jan 24,2018
0 people found
this helpful
Lee has been very professional with us from the beginning of the tenancy, and very helpful on every matter regarding the property, always nice and quick offering a response....
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“Really helpful. It was quick and hassle-free. They guided me ......”

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Aug 13,2017
Minithumbup
By: 'Jeremy'
Aug 13,2017
0 people found
this helpful
Really helpful. It was quick and hassle-free. They guided me through all the steps necessary to rent the flat they manage....
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“The team makes a great effort to listen and work ......”

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Jul 28,2017
Minithumbup
By: 'jesskam'
Jul 28,2017
0 people found
this helpful
The team makes a great effort to listen and work with their tenants and landlords which I respect greatly. They go out of their way to provide the best and correct any wrongdoings. Not easy to find a team of good people and an agency ...
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Comment on agent fees
In-line with others
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“Jess and her team are highly professional, knowledgable and friendly.......”

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Jul 25,2017
Minithumbup
By: 'Sharon'
Jul 25,2017
0 people found
this helpful
Jess and her team are highly professional, knowledgable and friendly. I am extremely happy with the whole process of renting my property through CH Peppiatt, and will definitely use them again and also highly recommend them. My property was given to Jess and Rishi on 10 ...
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Comment on agent fees
Happy with the fees, happy to pay for good service.
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“Thank you so much Sam for all your help in ......”

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May 05,2017
Minithumbup
Sam
By: 'Lucy'
May 05,2017
0 people found
this helpful
Thank you so much Sam for all your help in finding my new home and for amazing price . You made the process run smoothly and quickly thank you again...
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“Very quick to respond and finalised the deal in just ......”

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Oct 08,2016
Minithumbup
By: 'Ramesh'
Oct 08,2016
0 people found
this helpful
Very quick to respond and finalised the deal in just one day.. Very helpful during prolonged reference check.. Got all paperwork finished well in time.. True professional !...
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Comment on agent fees
Reference check + inventory fees only. No admin fees.
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“Both excellent agents. Efficient and very helpful. Always made themselves ......”

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Aug 19,2016
Minithumbup
By: 'Will'
Aug 19,2016
0 people found
this helpful
Both excellent agents. Efficient and very helpful. Always made themselves available for discussions. Very quick and easy process all the way from arranging viewing to concluding tenancy....
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“Although we had weak references due to no history in ......”

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Jul 22,2016
Minithumbup
Sam
By: 'Onno'
Jul 22,2016
0 people found
this helpful
Although we had weak references due to no history in the UK at all we managed to get our offer agreed on. To get the right papers we needed some time and Sam did a great job negotiating with the landlord. With good result in ...
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“Sam was very helpful, the process went quite quickly and ......”

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Jul 20,2016
Minithumbup
Sam
By: 'Valeriya'
Jul 20,2016
0 people found
this helpful
Sam was very helpful, the process went quite quickly and smoothly. Sam timely responded to all the queries and was very responsive. Thank you!...
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“Sam is super responsive in all of the queries ! Super ......”

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Jul 20,2016
Minithumbup
Sam
By: 'Henry'
Jul 20,2016
0 people found
this helpful
Sam is super responsive in all of the queries ! Super efficient and I got the keys in time . He is super helpful and makes the whole process went really smoothly !...
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Comment on agent fees
Good
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“Sam has been really nice during the visits and the ......”

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Jul 13,2016
Minithumbup
Sam
By: 'L.'
Jul 13,2016
0 people found
this helpful
Sam has been really nice during the visits and the whole process went really quickly, as I had to find a new place in a limited time. All the other staff were also very friendly. I would absolutely recommend CH pepiatt....
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“Sam was a wonderful agent!! As four students with no ......”

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Jul 12,2016
Minithumbup
Sam
By: 'Sabrina'
Jul 12,2016
0 people found
this helpful
Sam was a wonderful agent!! As four students with no previous real estate experience the housing market was terrifying. Sam took real care in taking the time to explain the ins and outs of our contract. Honestly, the best agent we worked with, and I've ...
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“Excellent customer service, was always available to field questions and ......”

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Jul 08,2016
Minithumbup
Sam
By: 'CB'
Jul 08,2016
0 people found
this helpful
Excellent customer service, was always available to field questions and take calls and work flexibly. Sam's input was much appreciated....
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Comment on agent fees
About market rate.
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“Very friendly agent. Helped us out with all our queries ......”

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Jun 07,2016
Minithumbup
Sam
By: 'Yaseen'
Jun 07,2016
0 people found
this helpful
Very friendly agent. Helped us out with all our queries and ensured a smooth transaction with no hiccups or problems....
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Comment on agent fees
Good
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“Sam helped us with the land lard and did his ......”

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Jun 07,2016
Minithumbup
Sam
By: 'Muftah'
Jun 07,2016
0 people found
this helpful
Sam helped us with the land lard and did his best to tell her we are really interested, so she kept it for us until our friend come to review it the next day. I really appreciate that...
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Comment on agent fees
It is reasonable
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“Although we experienced some problems whilst trying to sort out ......”

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Jun 06,2016
Minithumbup
Sam
By: 'KED'
Jun 06,2016
0 people found
this helpful
Although we experienced some problems whilst trying to sort out our referencing, Sam and Jess clearly worked very hard to solve these issues and get us moved in as quickly as possible. We really appreciate their help in finding and helping us to secure our ...
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Comment on agent fees
They are fine, not cheaper but not noticeably more than what we have experienced before.
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“Very polite and helpful on making my move swift and ......”

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May 27,2016
Minithumbup
Sam
By: 'Michel'
May 27,2016
0 people found
this helpful
Very polite and helpful on making my move swift and smooth. Would recommend to everyone. Very professional and always available at the phone or by email, even in the weekend !...
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“I was really pleased with the service I received. They ......”

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Mar 16,2016
Minithumbup
Sam
By: 'Emma'
Mar 16,2016
0 people found
this helpful
I was really pleased with the service I received. They were friendly and thoughtful. Communication was very efficient and I was regularly updated with viewing feedback which was informative. Then a potential tenant made an offer, they acted swiftly to secure the tenant for us. ...
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Comment on agent fees
very competitive
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“Found everyone there v.professional and responsive and they really ......”

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Nov 12,2015
Minithumbup
Ben
By: 'C.'
Nov 12,2015
0 people found
this helpful
Found everyone there v.professional and responsive and they really helped progress my purchase when I hit a legal impasse. Was impressed with them and gave them two of my flats to let, which they found tenants for very quickly. I would definitely recommend them....
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“CH Peppiatt were great in finding me a tenant quickly ......”

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Nov 11,2015
Minithumbup
Ben
By: 'Mr'
Nov 11,2015
0 people found
this helpful
CH Peppiatt were great in finding me a tenant quickly and advising on rental values. They were great to deal with - quick communication and very professional. I'll be using them again....
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Comment on agent fees
Excellent value for money and great service.
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“Fast, efficient and reliable service with these amazing ppl fr-m ......”

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Aug 28,2015
Minithumbup
By: 'Jas'
Aug 28,2015
0 people found
this helpful
Fast, efficient and reliable service with these amazing ppl fr-m CH Peppiatt – so it was a real pleasure dealing with you guys! Thanks again. Jas...
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“Nick and Alek were very helpful with all of our ......”

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May 19,2015
Minithumbup
By: 'Alex'
May 19,2015
0 people found
this helpful
Nick and Alek were very helpful with all of our requests which included multiple visits to the property and facilitated effective communication between us and the landlord in order to agree on price, start date and other details of the contract. Would very highly recommend ...
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Vendor Fees

Sales:

Sole Agents: 1.5%
Joint Sole: 2%
Multiple Agents: 2.25%

All Fees are Subject to VAT

Landlord Fees

Lettings Fees:

The Let Only Service – 10% + VAT Rent Collection Service – 12% + VAT Comprehensive

Property Management: 15% + VAT (Our Property Management Service is charged on a monthly basis only -There is no fee up front.) The fee is 15% + vat of the gross monthly rent.

Additional Fees and charges (irrespective of level of service) Renewal Fee : – 8% + VAT

Checkout Fee : – £110 - £210 + VAT depending on the amount of rooms etc.
Check-in Fee: – £110 - £210( + VAT) depending on size of property

Tenant Fees

No Fees charged to Tenants pre move in.

Name change fee if requested, during tenancy - £50 pp (inc VAT)
Last updated at 02/04/2020, 4:11 PM by Phanos Chambi
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

C H Peppiatt aim to provide the highest standards of service to all clients and customers, but to ensure that your interests are safeguarded, we offer the following procedure for complaint handling: Step 1 - If you believe you have a grievance, please write in the first instance to the Branch Manager at the relevant office or email [email protected]. The grievance will be acknowledged within 3 working days and then investigated thoroughly in accordance with established in house procedures. A formal written outcome of the complaint will be sent to you within 21 days. If we require longer than this timescale we will advise you in writing and confirm our revised response date. Step 2 - If you remain dissatisfied with the result of the internal investigation, please contact Managing Director who will review the complaint. Write to 1 Chalk Farm Parade, Adelaide Road, London NW3 2BN or email [email protected]. Following the conclusion of our in-house review we will write to you with a final written statement. Step 3 - If you are dissatisfied with the conclusion of the in-house review of the complaint, you can refer the matter to the The Property Ombudsman, Milford House, 43 - 45 Milford Street, Salisbury, Wiltshire, SP1 2BP.
Last updated at 1:14 PM 17/04/2020 by Phanos Chambi

Awards won by CH Peppiatt

Regional Awards won by CH Peppiatt

Individual Branch Awards



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