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The Region's Leading Letting Agent & Property Management Company
Cheltenham, Gloucester, Quedgeley and Tewkesbury Residential Lettings (CGT) were first established in 1987 and have rapidly expand
Read full description...The Region's Leading Letting Agent & Property Management Company
Cheltenham, Gloucester, Quedgeley and Tewkesbury Residential Lettings (CGT) were first established in 1987 and have rapidly expanded to become the RegionÒ€ℒs leading residential letting and property management company...
 
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Properties for sale
Properties for rent
Aug 26,2016
Minithumbdown
By:
Aug 26,2016
1 people found
this helpful
We rented a property through cgt lettings and were treated terribly by their staff. They breached our contract by not providing us with the landlords contact details when we asked for them. They tried to steal money from our deposit to clean windows that were rotten and that we had asked to be replaced several times. They illegally allowed a contractor to enter our property without our permission and without giving 24hrs notice. The staff are rude and unhelpful. Avoid them....
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What agent could do to change your mind?
Not worth the money.
Comment on agent fees
Not worth the money.
Was this helpful? Yes
Aug 05,2016
Minithumbdown
By:
Aug 05,2016
0 people found
this helpful
Zero communication from these guys. In the middle of winter my boiler broke; whilst I understand this wasn't their fault and it is not something that can be fixed overnight, I would have appreciated them returning my phone calls. I was left for what felt like an age without hearing or hot water, at one point it was 8 degrees in my flat, yet it took numerous phone calls to them for them to even supply an electric heater. I wasn't contacted by them at all and only ever found out what was going on...
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What agent could do to change your mind?
Extortionate
Comment on agent fees
Extortionate
Was this helpful? Yes
Apr 10,2015
Minithumbdown
By:
Apr 10,2015
1 people found
this helpful
This company is the awful as evidenced by the following: The flat in Cheltenham was supposed to be professionally cleaned before we moved in but it wasn't. There were crumbs and dust and it was just icky. They never did clean it as they were supposed to. We had numerous problems with them throughout our tenancy though the largest was definitely the stove. We had a stove for a few months that was making our carbon monoxide alarm go off and they refused to replace it until we were forced to have a...
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What agent could do to change your mind?
You have ridiculous fees and you know it. Your service is horrendous. Have you heard of the term "slum lord"?
Comment on agent fees
You have ridiculous fees and you know it. Your service is horrendous. Have you heard of the term "slum lord"?
Was this helpful? Yes
Oct 12,2014
Minithumbdown
By:
Oct 12,2014
1 people found
this helpful
I'm so disappointed with cgt. We have been renting a flat for over six months and they still haven't fixed all the things that they said they would. My flatmate doesn't have a bathroom floor. They don't reply to emails, they don't tell you what's going on or when to expect things to be fixed. We wanted to enjoy living here but sadly it's just irritating and stressful. My flatmate doesn't even have a bathroom floor yet the landlord is sending them round to check on cleanliness regularly. Sometime...
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Was this helpful? Yes
Jun 21,2013
Minithumbdown
By:
Jun 21,2013
1 people found
this helpful
Just had a horrendously stressful experience with CGT and would urge people to beware of dealing with them! We are moving from abroad and contacted them about a property we were interested in.. We made an offer and they came back with a counter offer from the landlord which we were happy with and so we got their bank details to pay the "holding fee" They then said we couldnt have the flat " unseen" so we called in a favour from a friend - but despite the fact we\'d had an o...
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What agent could do to change your mind?
Behaved professionally and ethically
Was this helpful? Yes
Feb 13,2013
Minithumbdown
By:
Feb 13,2013
0 people found
this helpful
Well. if i was in anyway impressed it has escaped me. i still let from this agent. regrettably. when i moved into the property which was advertised with "data entry system" i thought, excellent, top floor flat that will come in handy. i was told by the guy showing me round, ashley, that it would be fixed soon, even by the time i moved in POSSIBLY! well i moved in 1st of may 2012, its now 13th febuary 2013, and whenever i call up in regards to this i`m treated like a hindrance even onc...
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Was this helpful? Yes
Jun 22,2012
Minithumbdown
By:
Jun 22,2012
2 people found
this helpful
AVOID THIS LETTING AGENT!!!! They might have their office in a posh part of town, but don\'t be fooled by this as it just seems to prove they have money to burn - probably from ripping off their tenants. I moved into a property where CGT were not aware who the gas and electricity suppliers were, they had written to a supplier giving them meter readings (who writes to supply meter readings these days?! Don\'t most people/businesses do this by phone/e-mail?!) and had contacted the wrong supp...
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What agent could do to change your mind?
Nothing. Their customer service is appalling, their inspections are ridiculous, they don\'t care about their tenants - all they care about is getting money.
Was this helpful? Yes
May 16,2012
Minithumbdown
By:
May 16,2012
2 people found
this helpful
Terrible service. Firstly was shocked by the extortionate fees they charge at the beginning of tenancy, unfortunately went in blind and naive and didn\'t realize this was not normal but was in fact extremely unreasonable. Several problems were noted on the first inspection of the property, which 9 months on are still not resolved. We noted an electrical flaw at the beginning of the tenancy, this took a near fire for them to remove the electric item that was at fault, and over 4 months on top for...
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What agent could do to change your mind?
Fixed the faults laid out in the contract. Staff being trained in good, acceptable customer service!!
Was this helpful? Yes
Sep 25,2011
Minithumbdown
By:
Sep 25,2011
2 people found
this helpful
Generally competent, lots of paperwork at the start. BUT told them about a broken fridge door and front door lock and they didn't fix them for the whole tenancy. At the end they they noted some minimal cleaning (dust on skirting boards, water marks on shower screen), about 15 mins work. They then quoted me £30 for the work but charged me £60. Cleaning is clearly the business to be in as they must have turned up, waved their shammy about and then headed off to the bank laughing. They ...
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Was this helpful? Yes
Jan 18,2011
Minithumbdown
By:
Jan 18,2011
3 people found
this helpful
I would never recommend CGT Lettings in Quedgeley, All I've had is problems. Me and my partner discovered damp and mould growth in are bedroom over a period of time, and when confronting the manager. I find her rude, patronising and talks to adults as if there five years old. All she could say was it is condensation and gave us a an un-tested de-humidifier. Which yes obviously gets rid of the condensation but NOT the mould. My partner is currently pregnant which breathing in mould spores is not ...
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Was this helpful? Yes
Dec 03,2009
Minithumbdown
By:
Dec 03,2009
2 people found
this helpful
Awful service - they never, ever get back to you or give you a straight answer. Also completely inaccurate when asked about the property on viewing. Steer clear of CGT!...
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Was this helpful? Yes
May 30,2009
Minithumbdown
By:
May 30,2009
1 people found
this helpful
As a tenant im paying ...
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Was this helpful? Yes
Apr 06,2009
Minithumbup
By:
Apr 06,2009
0 people found
this helpful
Best service in the area...
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Was this helpful? Yes
Mar 11,2008
Minithumbup
By:
Mar 11,2008
0 people found
this helpful
Was this helpful? Yes



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Awards won by CGT Lettings

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Firm rankings



Cheltenham
119 The Promenade, Cheltenham GL50
(7)
Gloucester
27-29 London Road, Gloucester GL1
(2)
Quedgeley
104 Bristol Road, Quedgeley GL2 4NA
(1)
show all branches (5)
Stroud
51 London Road, Stroud GL5 2AD
(0)
Tewkesbury
3 Church Street, Tewkesbury GL20 5PA
(0)

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