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    KATHRYN HEMMING
The Region's Leading Letting Agent & Property Management Company
Cheltenham, Gloucester, Quedgeley and Tewkesbury Residential Lettings (CGT) were first established in 1987 and have rapidly expand
Read full description...The Region's Leading Letting Agent & Property Management Company
Cheltenham, Gloucester, Quedgeley and Tewkesbury Residential Lettings (CGT) were first established in 1987 and have rapidly expanded to become the RegionÒ€ℒs leading residential letting and property management company...
Properties for sale
Properties for rent
Apr 26,2017
Minithumbup
Tammy Powell
By:
Apr 26,2017
1 people found
this helpful
The service we received from Tammy and the staff was friendly, fast, efficient and very helpful. Based on this experience I would have no reservations in recommending CGT to other landlords....
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Comment on agent fees
Very competitive
Was this helpful? Yes
Mar 29,2017
Minithumbup
Kathryn Hemming
By:
Mar 29,2017
0 people found
this helpful
Kathryn Hemming has been dealing with the accounts for our Gloucester properties for some years, and has always been exceptionally good. She is understanding, sympathetic, and very quick to look at and sort out problems - and there have been quite a few. I have nothing but praise for her ability and attitude....
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Comment on agent fees
I used to feel happy about the fees, because everything seemed to run so efficiently. Sadly at present, apart from Kathryn's end of things, this does not seem to be the case.
Was this helpful? Yes
Mar 24,2017
Minithumbup
Holly Fritchley
By:
Mar 24,2017
0 people found
this helpful
Holly was an absolute pleasure to deal with and went out of her way to facilitate a rental for us. She is professional, polite and efficient with that added human touch. An asset to any company and comes highly recommended....
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Comment on agent fees
No issues.
Was this helpful? Yes
Mar 24,2017
Minithumbup
Holly Fritchley
By:
Mar 24,2017
0 people found
this helpful
What a fantastic service! A great friendly bunch! If it wasn't for Holly we wouldn't be where we are today! Nothing but fast responses a bubbly personality and great customer service I can't fault CGT would defiantly recommend! Γ°ΕΈΛœΖ’Γ°ΕΈΛœΖ’Γ°ΕΈΛœΖ’Γ°ΕΈΛœΖ’...
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Was this helpful? Yes
Mar 24,2017
Minithumbup
Jon Carr
By:
Mar 24,2017
0 people found
this helpful
Jon has been extremely professional and nothing has been too much trouble. He is very friendly, approciable and helpful. I would recommend him anytime....
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Was this helpful? Yes
Mar 23,2017
Minithumbup
Nadine Willis
By:
Mar 23,2017
0 people found
this helpful
Excellent and efficient service, Nadine always goes the extra mile. She is reliable, prompt and efficient and is always fully prepared...
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Was this helpful? Yes
Mar 14,2017
Minithumbup
Holly Fritchley
Haydon Brown
By:
Mar 14,2017
0 people found
this helpful
Very friendly and helpful. Haydon showed me around the property and I then dealt with Holly in the office (but everyone I dealt with on the phone or met in the office was friendly). Both professional and put me at ease. Was already a tenant with CGT and when I needed to move I was inclined to stay with them,...
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Comment on agent fees
Very reasonable.
Was this helpful? Yes
Mar 11,2017
Minithumbup
Lynne Wheatley
Natasha Styles
By:
Mar 11,2017
0 people found
this helpful
What more can you ask for, great staff, and honesty. Any agent can let your property. CGT are different, they can be counted on to provide full support to landlords when there is a problem with a tenant, issues with a property repair or keeping landlords updated with the ever changing legal requirements. CGT also have a very helpful and friendly accounts team that are always willing to discuss and explain any variations in payments....
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Comment on agent fees
Agents fees for CGT are fair.
Was this helpful? Yes
Mar 10,2017
Minithumbup
Lynne Wheatley
By:
Mar 10,2017
0 people found
this helpful
I have rented 2 properties through CGT Quedgeley over a period of 3 years and on both occasions have received exceptional & friendly customer service. Any questions or issues that I had at any point were dealt with in a positive manner and with a sense of urgency. Lynne and the team were always easy to contact and replied to messages promptly. I would definitely recommend this branch to friends and family....
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Comment on agent fees
I found the fees to be fair and reasonable.
Was this helpful? Yes
Mar 10,2017
Minithumbup
Kerry
By:
Mar 10,2017
0 people found
this helpful
Great friendly staff, but even more importantly, professional, with the ability to go through matters quickly but clearly. So helpful and quick to get things going, when we certainly didn't give much notice. Thank you. Looking forward to moving forward with them....
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Comment on agent fees
Reasonable, but service good.
Was this helpful? Yes
Mar 06,2017
Minithumbup
Holly Fritchley
Haydon Brown
By:
Mar 06,2017
0 people found
this helpful
We recently rented a property in Abbeydale. Hayden showed us around the property for the initial viewing, he was friendly and professional and was able to answer our questions about the property. We later asked for a 2nd viewing so we could see the house in the daylight which GCT were more than happy to arrange, we were met at the property by Holly who gave us access and left us to spend as long as we liked looking round the property. Holly set up the tenancy for us and we found her to be profe...
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Comment on agent fees
We thought the fees were quite high but probably standard in the Market.
Was this helpful? Yes
Mar 01,2017
Minithumbup
Lynne Wheatley
By:
Mar 01,2017
0 people found
this helpful
I have been using CGT in Quedgeley for 10 years this year and have found them very helpful and honest....
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Comment on agent fees
The fees they charged me were good
Was this helpful? Yes
Feb 24,2017
Minithumbup
Heather Hinton
By:
Feb 24,2017
0 people found
this helpful
After speaking to a number of agents in the last few weeks, cgt were the only ones who were helpful. A special thank you to Vicky who has been especially great and went the extra mile to offer advice! Thank you very much....
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Comment on agent fees
Average fees
Was this helpful? Yes
Feb 23,2017
Minithumbup
Holly Fritchley
By:
Feb 23,2017
0 people found
this helpful
As this was my first time renting I had no idea what to expect and was slightly nervous. I needn't had worried because Holly was brilliant!! Holly showed me round the property I now live in ( which I love ) and went through everything that was expected of me. If I have any questions I ring or email and Holly always gets back to me promptly. Very professional and friendly. I hope every branch of CGT has a Holly ....
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Comment on agent fees
As a 1st time tenant I found the fees to be reasonable.
Was this helpful? Yes
Feb 21,2017
Minithumbup
Holly Fritchley
Haydon Brown
By:
Feb 21,2017
0 people found
this helpful
Haydon Brown is very efficient, he always demonstrates professionalism and is always conscientious about the quality of his work. Even when we had problems getting references he was very helpful, convincing us to be patient because everything will be fine and we'll get everything through. It has been great dealing with Holly as well, she's always polite, helpful and happy. They reply to your emails or phone calls very quickly and they care about their customer. Even if you are a landlord or a t...
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Was this helpful? Yes
Feb 17,2017
Minithumbup
Lynne Wheatley
By:
Feb 17,2017
0 people found
this helpful
Professional, friendly and to the point. I was asked a few questions and my requirements and then I was shown the perfect too properties from which I choose one. I received top quality service from Lynn and Hazel. They explained everything to me my rights and so on. Best experience and I felt I was in good hands through out the process. I would highly recommend this Branch. Trust me you won't be disappointed....
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Comment on agent fees
Good, unlike other agents the fees here is very reasonable.
Was this helpful? Yes
Feb 17,2017
Minithumbup
Dawn Bicknell
Ros Brown
By:
Feb 17,2017
1 people found
this helpful
After dealing with this branch for many years I have to say the maintenance department are outstanding!! They always seem to go above and beyond and are strong when dealing with landlords with regards to sorting out issues. We have found them to respond efficiently to maintenance issues professionally and sympathetically where in the past we have been let down with other agents in the area, all in all we are extremely happy with the maintenance staff at this branch....
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Comment on agent fees
I feel their fees are competitive in their field
Was this helpful? Yes
Feb 14,2017
Minithumbup
Harriet Webber
By:
Feb 14,2017
0 people found
this helpful
Harriet went out of her way to be exceptionally professional and efficient throughout the process. She replied to our email within an hour or so and made us feel completely at ease when we filled out the relevant paperwork when collecting the keys to our new home. Harriet also explained everything to us in plain terms and went through all the documents very professionally. Thank you Harriet! On a side note, George from the Cheltenham CGT branch was also extremely helpful and professional....
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Comment on agent fees
Fees are always expensive, however, we did receive good service.
Was this helpful? Yes
Feb 08,2017
Minithumbup
Tammy Powell
By:
Feb 08,2017
1 people found
this helpful
Tammy and Sam offer an excellent professional service. They manage our portfolio of properties around the Stroud area very well. They keep us up to date on the conditions of the properties, repairs are dealt with quickly and efficiently. We would recommend CGT Letings Stroud....
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Comment on agent fees
Agents Fees are fair and comparable with other agencies in the area.
Was this helpful? Yes
Feb 08,2017
Minithumbup
By:
Feb 08,2017
0 people found
this helpful
The Gloucester accounts have always been produced in a helpful, prompt and accurate manner, on the rare occasion there has been a query Kathryn has dealt with it immediately and cheerfully....
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Was this helpful? Yes
Feb 06,2017
Minithumbup
Tammy Powell
By:
Feb 06,2017
1 people found
this helpful
Tammy Powell is very efficient, she always demonstrates professionalism and is always conscientious about the quality of her work. Tammy will always ensure that the Land Lords needs are met and will go above and beyond to make sure they are happy....
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Was this helpful? Yes
Feb 01,2017
Minithumbup
By:
Feb 01,2017
1 people found
this helpful
The service was excellent. Very friendly and efficient. Even when we had problems getting references from the previous letting agency, he was very helpful in getting everything through. Highly recommend. Good customer service makes all the difference!...
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Comment on agent fees
Average for industry
Was this helpful? Yes
Jan 31,2017
Minithumbup
By:
Jan 31,2017
1 people found
this helpful
Quick to act on issues with the property and give plenty of notice for visits from workers when checks are being performed. Helpful staff on the phone....
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Comment on agent fees
N/A - Tenant
Was this helpful? Yes
Jan 30,2017
Minithumbup
Kerry
Holly Fritchley
By:
Jan 30,2017
1 people found
this helpful
As landlords we have been dealing with CGT lettings in Gloucester for the past 4 years . We have used other letting agents before moving to CGT but none were as efficient or professional. All details large or small are dealt with promptly and appropriately to benefit the tenants and landlords. Kerry and Holy in their roles dealing directly with us and the tenants have always given us excellent service. We would highly recommend CGT Gloucester....
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Comment on agent fees
Good
Was this helpful? Yes
Jan 30,2017
Minithumbup
Holly Fritchley
By:
Jan 30,2017
1 people found
this helpful
I am very pleased to write a glowing reference for the girls at London Road CGT. I've been a bit of a pain since moving in, asking constant questions & for favours but nothing has been too much trouble. Everything I've needed has been sorted straight away with a professional yet friendly approach from all staff especially Holly who I have had most of my dealings with. I would have no trouble in recommending them to anyone....
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Comment on agent fees
Good
Was this helpful? Yes
Jan 27,2017
Minithumbup
Holly Fritchley
Kerry
By:
Jan 27,2017
1 people found
this helpful
It has been great dealing with Holly, she's always polite, helpful and happy on the phone. She has been nothing but professional when dealing with new tenants at our property and has made us feel very much at ease....
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Comment on agent fees
happy with fees
Was this helpful? Yes
Jan 27,2017
Minithumbup
By:
Jan 27,2017
0 people found
this helpful
CGT Tewkesbury have been brilliant from start to finish and have provided a very helpful and very professional service. I would highly recommend their fully managed landlord package. I wouldn't hesitate to use them again....
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Comment on agent fees
Good
Was this helpful? Yes
Jan 26,2017
Minithumbup
Lynne Wheatley
By:
Jan 26,2017
1 people found
this helpful
As a remote landlord it's extremely important that I establish confidence in my property manager. Over the years I've experienced several lows, with one property manager pocketing rent while advising me the property was without tenant. Having now engaged Lynne and her team at CGT Lettings in Quedgeley for over 6 years I have absolute confidence that they are looking after my property and my interest and can sleep easy at night!...
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Was this helpful? Yes
Jan 26,2017
Minithumbup
Heather Hinton
Becky Horton
By:
Jan 26,2017
1 people found
this helpful
We are landlords and are very impressed with all the staff at Tewkesbury. They have gone the extra mile on several occasions. A special mention for Becky who has been brilliant sorting loads of things out for us!...
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Comment on agent fees
Competive charges , certainly worth it to is.
Was this helpful? Yes
Jan 26,2017
Minithumbup
By:
Jan 26,2017
1 people found
this helpful
I think that the service I receive from all the staff is execellent, efficient, pleasant and businesslike. CGT have managed my properties since they came to Gloucester and I have no complaints ....
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Comment on agent fees
Fees could always be less than they are.
Was this helpful? Yes
Jan 25,2017
Minithumbup
Nadine Willis
By:
Jan 25,2017
1 people found
this helpful
Nadine provided a fantastic professional and complete service from initial contact through to Tennant find and then on to after sales, at an executive level standard. In 15 years of buy to let's Nadine rates top of all letting agents we have dealt with, Cheltenham and London. We could not recommend her highly enough and a very nice person as well. Always a pleasure to deal with....
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Comment on agent fees
Fees were competitive in comparison to other agents.
Was this helpful? Yes
Jan 25,2017
Minithumbup
Holly Fritchley
By:
Jan 25,2017
1 people found
this helpful
Holly has been fantastic in helping us secure our new home. Nothing seems too much hassle and she has been accommodating and efficient. Thank you for all your help....
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Comment on agent fees
good
Was this helpful? Yes
Jan 24,2017
Minithumbup
By:
Jan 24,2017
1 people found
this helpful
I have used CGT for almost 20 years now. The staff have always been professional and get any problems resolved quickly. They offer a fair intermediary between landlord and tenant. Recommend them,...
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Comment on agent fees
could always be lower :-)
Was this helpful? Yes
Jan 24,2017
Minithumbup
Becky Horton
Heather Hinton
By:
Jan 24,2017
1 people found
this helpful
Dear Becky and Team, Just a line to say a big thank you for your care in looking after my property. A big thank you for finding a new tenant so quickly. Keep up the good work. Best Regards Pip Bishop - Landlord (a little something will be sent to the office)...
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Was this helpful? Yes
Jan 23,2017
Minithumbup
Harriet Webber
Nadine Willis
By:
Jan 23,2017
1 people found
this helpful
As an existing customer of CGT I had a property to move out of and one to move into. The whole team have been very helpful and efficient, particularly Harriet and Nadine. Friendly, professional and knowledgeable. My scenario wasn't straight forward but was dealt with extremely well. I would have no hesitation recommending CGT. Many thanks....
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Comment on agent fees
Fair.
Was this helpful? Yes
Jan 17,2017
Minithumbup
Holly Fritchley
Kerry
By:
Jan 17,2017
1 people found
this helpful
Being put in a potentially homeless situation is stressful and can make even the most settled anxious. At cgt Gloucester I have been made to feel at ease with holly and Kerry both being ever assertive to our situation everything was dealt with the upmost respect and professionalism. We can not thank the ladys enough for everything that, went above and beyond just finding a new house. We can now call somewhere home. 😊 thankyou...
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Comment on agent fees
Worth every penny
Was this helpful? Yes
Jan 13,2017
Minithumbup
By:
Jan 13,2017
1 people found
this helpful
I'd like to thank Sam for not only his assistance with regards to advising details of the flat but also providing further assistance to me as a first time tenant, he's given me all the required information and more! I'd definitely recommend them to anyone looking to rent etc....
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Was this helpful? Yes
Jan 09,2017
Minithumbup
Tammy Powell
By:
Jan 09,2017
3 people found
this helpful
Tammy Powell provides an outstanding service as our rental agent. She always keeps us up to date and is always at the end of the phone to rapidly resolve issues and queries. We would confidently recommend CGT Lettings in Stroud to any prospective landlord. Excellent....
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Comment on agent fees
Very reasonable by comparison with other high street agents we have used previously.
Was this helpful? Yes
Aug 26,2016
Minithumbdown
Lynne Wheatley
By:
Aug 26,2016
1 people found
this helpful
We rented a property through cgt lettings and were treated terribly by their staff. They breached our contract by not providing us with the landlords contact details when we asked for them. They tried to steal money from our deposit to clean windows that were rotten and that we had asked to be replaced several times. They illegally allowed a contractor to enter our property without our permission and without giving 24hrs notice. The staff are rude and unhelpful. Avoid them....
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What agent could do to change your mind?
Not worth the money.
Attached Files
Comment on agent fees
Not worth the money.
Was this helpful? Yes
Aug 05,2016
Minithumbdown
By:
Aug 05,2016
1 people found
this helpful
Zero communication from these guys. In the middle of winter my boiler broke; whilst I understand this wasn't their fault and it is not something that can be fixed overnight, I would have appreciated them returning my phone calls. I was left for what felt like an age without hearing or hot water, at one point it was 8 degrees in my flat, yet it took numerous phone calls to them for them to even supply an electric heater. I wasn't contacted by them at all and only ever found out what was going on...
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What agent could do to change your mind?
Extortionate
Attached Files
Comment on agent fees
Extortionate
Was this helpful? Yes
Apr 10,2015
Minithumbdown
Justin Lawrence
Kaz Dabrowski
By:
Apr 10,2015
2 people found
this helpful
This company is the awful as evidenced by the following: The flat in Cheltenham was supposed to be professionally cleaned before we moved in but it wasn't. There were crumbs and dust and it was just icky. They never did clean it as they were supposed to. We had numerous problems with them throughout our tenancy though the largest was definitely the stove. We had a stove for a few months that was making our carbon monoxide alarm go off and they refused to replace it until we were forced to have a...
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What agent could do to change your mind?
You have ridiculous fees and you know it. Your service is horrendous. Have you heard of the term "slum lord"?
Attached Files
Comment on agent fees
You have ridiculous fees and you know it. Your service is horrendous. Have you heard of the term "slum lord"?
Was this helpful? Yes
Oct 12,2014
Minithumbdown
By:
Oct 12,2014
1 people found
this helpful
I'm so disappointed with cgt. We have been renting a flat for over six months and they still haven't fixed all the things that they said they would. My flatmate doesn't have a bathroom floor. They don't reply to emails, they don't tell you what's going on or when to expect things to be fixed. We wanted to enjoy living here but sadly it's just irritating and stressful. My flatmate doesn't even have a bathroom floor yet the landlord is sending them round to check on cleanliness regularly. Sometime...
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Was this helpful? Yes
Jun 21,2013
Minithumbdown
By:
Jun 21,2013
2 people found
this helpful
Just had a horrendously stressful experience with CGT and would urge people to beware of dealing with them! We are moving from abroad and contacted them about a property we were interested in.. We made an offer and they came back with a counter offer from the landlord which we were happy with and so we got their bank details to pay the "holding fee" They then said we couldnt have the flat " unseen" so we called in a favour from a friend - but despite the fact we\'d had an o...
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What agent could do to change your mind?
Behaved professionally and ethically
Attached Files
Was this helpful? Yes
Feb 13,2013
Minithumbdown
By:
Feb 13,2013
0 people found
this helpful
Well. if i was in anyway impressed it has escaped me. i still let from this agent. regrettably. when i moved into the property which was advertised with "data entry system" i thought, excellent, top floor flat that will come in handy. i was told by the guy showing me round, ashley, that it would be fixed soon, even by the time i moved in POSSIBLY! well i moved in 1st of may 2012, its now 13th febuary 2013, and whenever i call up in regards to this i`m treated like a hindrance even onc...
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Was this helpful? Yes
Jun 22,2012
Minithumbdown
Kaz Dabrowski
Justin Lawrence
By:
Jun 22,2012
3 people found
this helpful
AVOID THIS LETTING AGENT!!!! They might have their office in a posh part of town, but don\'t be fooled by this as it just seems to prove they have money to burn - probably from ripping off their tenants. I moved into a property where CGT were not aware who the gas and electricity suppliers were, they had written to a supplier giving them meter readings (who writes to supply meter readings these days?! Don\'t most people/businesses do this by phone/e-mail?!) and had contacted the wrong supp...
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What agent could do to change your mind?
Nothing. Their customer service is appalling, their inspections are ridiculous, they don\'t care about their tenants - all they care about is getting money.
Attached Files
Was this helpful? Yes
May 16,2012
Minithumbdown
By:
May 16,2012
2 people found
this helpful
Terrible service. Firstly was shocked by the extortionate fees they charge at the beginning of tenancy, unfortunately went in blind and naive and didn\'t realize this was not normal but was in fact extremely unreasonable. Several problems were noted on the first inspection of the property, which 9 months on are still not resolved. We noted an electrical flaw at the beginning of the tenancy, this took a near fire for them to remove the electric item that was at fault, and over 4 months on top for...
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What agent could do to change your mind?
Fixed the faults laid out in the contract. Staff being trained in good, acceptable customer service!!
Attached Files
Was this helpful? Yes
Sep 25,2011
Minithumbdown
By:
Sep 25,2011
2 people found
this helpful
Generally competent, lots of paperwork at the start. BUT told them about a broken fridge door and front door lock and they didn't fix them for the whole tenancy. At the end they they noted some minimal cleaning (dust on skirting boards, water marks on shower screen), about 15 mins work. They then quoted me £30 for the work but charged me £60. Cleaning is clearly the business to be in as they must have turned up, waved their shammy about and then headed off to the bank laughing. They ...
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Was this helpful? Yes
Jan 18,2011
Minithumbdown
By:
Jan 18,2011
3 people found
this helpful
I would never recommend CGT Lettings in Quedgeley, All I've had is problems. Me and my partner discovered damp and mould growth in are bedroom over a period of time, and when confronting the manager. I find her rude, patronising and talks to adults as if there five years old. All she could say was it is condensation and gave us a an un-tested de-humidifier. Which yes obviously gets rid of the condensation but NOT the mould. My partner is currently pregnant which breathing in mould spores is not ...
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Was this helpful? Yes
Dec 03,2009
Minithumbdown
By:
Dec 03,2009
2 people found
this helpful
Awful service - they never, ever get back to you or give you a straight answer. Also completely inaccurate when asked about the property on viewing. Steer clear of CGT!...
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Was this helpful? Yes
May 30,2009
Minithumbdown
By:
May 30,2009
2 people found
this helpful
As a tenant im paying ...
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Was this helpful? Yes
Apr 06,2009
Minithumbup
By:
Apr 06,2009
0 people found
this helpful
Best service in the area...
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Was this helpful? Yes
Mar 11,2008
Minithumbup
By:
Mar 11,2008
0 people found
this helpful
Was this helpful? Yes



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Cheltenham
119 The Promenade, Cheltenham GL50
(12)
Gloucester
27-29 London Road, Gloucester GL1
(18)
Quedgeley
104 Bristol Road, Quedgeley GL2 4NA
(7)
show all branches (5)
Stroud
51 London Road, Stroud GL5 2AD
(5)
Tewkesbury
3 Church Street, Tewkesbury GL20 5PA
(5)

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