CGT Lettings
4/5, 87 reviews
74% recommended
88% lettings valuation accuracy
84% lettings fee satisfaction
The Region's Leading Letting Agent & Property Management CompanyCheltenham, Gloucester, Quedgeley and Tewkesbury Residential Lettings (CGT) were first established in 1987 and have rapidly expanded to become the Region’s leading residential letting and property management company... show more The Region's Leading Letting Agent & Property Management Company
Cheltenham, Gloucester, Quedgeley and Tewkesbury Residential Lettings (CGT) were first established in 1987 and have rapidly expanded to become the Region’s leading residential letting and property management company...

...left to get your reviews in for the
2020 Estate & Letting Agent Awards


Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Lettings 88% 84% £415 £1,195
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
24 0 38 21 0 0 0 0 2 2
Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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NAEA ARLA TPOS Lettings
Latest Properties

No Properties

“Simply OUTSTANDING...”

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May 20,2020
Minithumbup
By: 'Neil'
May 20,2020
0 people found
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CGT went above and beyond what I expected from a lettings agent (and I have high expectations having trained and coached thousands of agents on leadership, business growth and marketing). They made the whole process feel really easy and stress free. Special mention to both ...
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“Entry for Easter competition...”

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Mar 25,2020
Minithumbup
By: 'Lynn Denise Gray'
Mar 25,2020
0 people found
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To whom it may concern, I have nothing but praise for Lisa and staff at CGT in Stroud. Due to ongoing health issues, and not being able to return to work, Lisa and team have supported and given me invaluable advise. Highly recommend, Lynn Gray....
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“I have had nothing but support from Sarah Gre......”

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Dec 19,2019
Minithumbup
By: 'Dawn Bicknell'
Dec 19,2019
0 people found
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I have had nothing but support from Sarah Green who has helped with the check out process. She kept us informed & up to date throughout....
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“Disgusting. This Agency is refusing to fulfil......”

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Dec 02,2019
Minithumbdown
By: 'Vanessa COX'
Dec 02,2019
0 people found
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Disgusting. This Agency is refusing to fulfil their obligations in law re. maintenance and repair of our flat.... Issues that were apparent on moving in, that we have repeatedly reported and we recorded in out inventory. The member of staff we are dealing with in ...
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“Quite possibly the worst company i've ever ha......”

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Nov 07,2019
Minithumbdown
By: 'Joe Norton'
Nov 07,2019
1 people found
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Quite possibly the worst company i've ever had the misfortune to deal with. When i first joined CGT as a tenant it was because they had bought out the company i originally started the contract with. Within the first 15 days they gave me a rent ...
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“I have had nothing but problems from CGT....”

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Sep 29,2019
Minithumbdown
By: 'El Emmins'
Sep 29,2019
0 people found
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I have had nothing but problems from CGT. Lies, misinformation and a total lack of transparency, and now switching over to a new letting agency at our Landlord's decision, they've magically lost our contract despite us paying £68 for renewal (a mere week before such fees ...
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“Excellent, professional, hands on service fro......”

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Sep 10,2019
Minithumbup
By: 'sam yiollaris'
Sep 10,2019
0 people found
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Excellent, professional, hands on service from Mr Carl Rolfe. What a pleasure to work with him. He handled everything smoothly and efficiently. Delighted with the good, speedy service and very happy in our new home. Thank you CGT Lettings....
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“Amazing team...”

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Mar 22,2019
Minithumbup
By: 'H&M'
Mar 22,2019
0 people found
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Chelsi and the team was amazing when finding our new home, they went to every depth to help us out. Moved in really quick and around us. Would defo recommend better than our old agents. Thank you so much ladies 😁😁...
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“Polite and friendly Staff and great service...”

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Mar 09,2019
Minithumbup
By: 'Carlos'
Mar 09,2019
0 people found
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What a brilliant service from Chelsi and the team at c g t ...... very helpful and had all the paper work and me moved in from start to finish within a matter of days ... Perfect!!!!...
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“Shocking level of service, verging on incompetency...”

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Mar 07,2019
Minithumbdown
By: 'John Wright'
Mar 07,2019
2 people found
this helpful
After 4.5 yrs of tenancy I am in the early stages of what appears to be a fight to get return of my deposit. Their Agent, during checkout inventory, basically made a comment that the property needs to be clean in readiness for new tenant. Having ...
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Comment on agent fees
A mockery!
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“Angry and disgraceful...”

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Mar 05,2019
Minithumbdown
By: '.....'
Mar 05,2019
1 people found
this helpful
They are lie and lie and lie to people to get them into the property,even when no fixed heating or water,or blockages in a toilets,they put the phone down on you by anger soon you tell them something broken and need to ...
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Comment on agent fees
She’s slag landlord off,scream shout on people lie to our face
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“Maintenance Succesful...”

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Feb 02,2019
Minithumbup
By: 'Tina'
Feb 02,2019
0 people found
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Melanie did not give up in ensuring British Gas carried out a service and provided the necessary Gas Safety Certificate. Many Thanks for Great communication and persistence....
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Comment on agent fees
Market rate fees
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“Rented from this company for 3 years. And all I can ......”

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Feb 19,2018
Minithumbdown
By: 'T'
Feb 19,2018
0 people found
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Rented from this company for 3 years. And all I can say is giving them 1 star is being nice! Never came to repair anything we were left without hot water when we first moved in as nobody would be called out to fix the boiler. Was ...
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By: Teifion
Aug 08, 2018
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I had exactly the same problem with regards to deposit, I was charged upwards of £800 for a cleaning bill for a very small 4 bedroom property that was professionally cleaned before I left. ...

“Been into this letting agent twice (18 months apart) to register ......”

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Feb 07,2018
Minithumbdown
By: 'JKE'
Feb 07,2018
2 people found
this helpful
Been into this letting agent twice (18 months apart) to register for a flat to rent. Each time spoke to that same girl, whose name i annoyingly cannot remember. Each time she seemed more interested in eating maltesers than talking to us. Once we were successfully ...
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“Had reason to call Gloucester branch today to chase money ......”

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Dec 20,2017
Minithumbdown
By: 'KP'
Dec 20,2017
2 people found
this helpful
Had reason to call Gloucester branch today to chase money owed to us - not an issue in itself. However, i spoke to whom i assume was a receptionist in accounts *who had the worst customer service skills i have come across in a long ...
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“Excellent service from start to finish, the ladies went above ......”

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Dec 15,2017
Minithumbdown
By: 'Abby'
Dec 15,2017
0 people found
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Excellent service from start to finish, the ladies went above and beyond to help with my property move. They were extremely understanding and patient with my constant questions and made a really stressful time a lot easier....
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Comment on agent fees
Fees were affordable
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“I would like to say how brilliant and helpful holly ......”

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Nov 09,2017
Minithumbup
By: 'Dean'
Nov 09,2017
0 people found
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I would like to say how brilliant and helpful holly was in the whole process. I can't thank her enough for all her help....
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“I was a tenant with CGT Quedgeley before i purchased ......”

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Nov 09,2017
Minithumbup
By: 'karen'
Nov 09,2017
0 people found
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I was a tenant with CGT Quedgeley before i purchased my own property recently. I cannot praise the girls in the Quedgeley office enough, they always went the extra mile for me and i would not hesitate to recommend them....
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Comment on agent fees
very reasonable considering the service
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“very helpful from the start to finish ,acted very professional, ......”

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Nov 01,2017
Minithumbup
By: 'Tony'
Nov 01,2017
0 people found
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very helpful from the start to finish ,acted very professional, iv dealt with some agents before CGT, but other ones seem rude ....
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Comment on agent fees
very fair, one of the best iv seen online
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“Lynne was fantastic in helping us get the property we ......”

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Aug 18,2017
Minithumbup
By: 'Sarah'
Aug 18,2017
0 people found
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Lynne was fantastic in helping us get the property we wanted, she even advised me on our old rental for a smooth move. Nothing was too much trouble and also arranged for a new carpet to be fitted without question. On moving day she also ...
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Comment on agent fees
Fee's were ok
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“A really positive team of people at CGT lettings. Nadine ......”

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Jul 28,2017
Minithumbup
By: 'Kawsar'
Jul 28,2017
0 people found
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A really positive team of people at CGT lettings. Nadine especially was a helpful and enthusiastic person to have on board, always remaining optimistic despite the challenges of ongoing works at the property....
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“Great service throughout. Responsive, timely and accurate information given at ......”

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Jul 26,2017
Minithumbup
By: 'MrL'
Jul 26,2017
0 people found
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Great service throughout. Responsive, timely and accurate information given at all times. Never had to chase for updates and service was professional. Thank you....
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Comment on agent fees
Expensive, but all agent fees are.
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“Top marks from all your great staff at the london ......”

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Jul 11,2017
Minithumbup
By: 'BOB COLLINS'
Jul 11,2017
0 people found
this helpful
Top marks from all your great staff at the london rd gloucester branch. With special thanks going to holly and Diane who could not be more helpful. Keep up the good work everyone. Love to you all...
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Comment on agent fees
ALL GOOD AND POSITIVE
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“Been dealing with the Cheltenham branch for a year and ......”

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Jun 29,2017
Minithumbdown
By: 'disappointed tenant'
Jun 29,2017
4 people found
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Been dealing with the Cheltenham branch for a year and a half and would certainly never use this letting agency again. We have been left stranded with leaks and no washing machine facilities or fridge on various occasions - the staff are rude on the ...
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“Overall, the property did not have washing machine and fridge ......”

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Jun 05,2017
Minithumbup
By: 'Thompson'
Jun 05,2017
0 people found
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Overall, the property did not have washing machine and fridge freezer. The monthly price should have been lower than 460. I am ok for now...
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Comment on agent fees
She is very friendly and willing to give give help
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“This is the best experience I've ever had with a ......”

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Jun 02,2017
Minithumbup
By: 'David'
Jun 02,2017
0 people found
this helpful
This is the best experience I've ever had with a Property Letting company. From sourcing to the finalising the contract they have been efficient and professional. They fully understood my need and their recommendation on an apartment was perfect. After that Harriet was so incredibly ...
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“Holly was very friendly and gave me a lot of ......”

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May 26,2017
Minithumbup
By: 'Jamie'
May 26,2017
0 people found
this helpful
Holly was very friendly and gave me a lot of time for my viewing, I was able to view 4 different properties on the same day and I found the one for me. I felt the entire process was painless and easy. Thanks....
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Comment on agent fees
Fee's were as expected, but its a bonus to get nice service.
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“Would rate 0 stars if I could. When I collected my ......”

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May 24,2017
Minithumbdown
By: 'cdd737'
May 24,2017
3 people found
this helpful
Would rate 0 stars if I could. When I collected my keys the staff member was extremely rude and quibbled over 30 seconds of time. They failed to fix a damp issue 3 years after acknowledging it's existence (they only actually made plans to fix it when I ...
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Comment on agent fees
Fees are a rip off no matter what the agent but CGTs were no different to any other agent's so 'normal' is how I'd classify their fees.
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“Having rented through CGT Lettings previously they were an obvious ......”

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May 23,2017
Minithumbup
By: 'Jamie Frost'
May 23,2017
0 people found
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Having rented through CGT Lettings previously they were an obvious choice when looking to move back to Gloucester. Holly Fritchley really is an asset to the company and made the entire process of arranging the tenancy an efficient and relatively stress-free one. Thank you for ...
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“Lynne has been an asset to me and my property ......”

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May 18,2017
Minithumbup
By: 'Andrew Foster'
May 18,2017
0 people found
this helpful
Lynne has been an asset to me and my property portfolio, whenever I have an empty property to fill, this is the first person that I look to contact. On average an empty property has been filled within 24 to 48 hours and with tenants that you ...
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Comment on agent fees
Good
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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