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    Hazel
The Region's Leading Letting Agent & Property Management Company
Cheltenham, Gloucester, Quedgeley and Tewkesbury Residential Lettings (CGT) were first established in 1987 and have rapidly expand
Read full description...The Region's Leading Letting Agent & Property Management Company
Cheltenham, Gloucester, Quedgeley and Tewkesbury Residential Lettings (CGT) were first established in 1987 and have rapidly expanded to become the Region’s leading residential letting and property management company...
 
Website not available Properties for sale
Properties for rent
Aug 18,2017
Minithumbup
Lynne Wheatley
Hazel
By: 'Sarah'
Aug 18,2017
0 people found
this helpful
Lynne was fantastic in helping us get the property we wanted, she even advised me on our old rental for a smooth move. Nothing was too much trouble and also arranged for a new carpet to be fitted without question. On moving day she also hoovered for us as fluff had been left. Definitely the best agent i have used and weve rented for 12 years now. Thankyou so much...
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Comment on agent fees
Fee's were ok
Was this helpful? Yes
Jul 28,2017
Minithumbup
Nadine Willis
By: 'Kawsar'
Jul 28,2017
0 people found
this helpful
A really positive team of people at CGT lettings. Nadine especially was a helpful and enthusiastic person to have on board, always remaining optimistic despite the challenges of ongoing works at the property....
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Jul 26,2017
Minithumbup
Holly Fritchley
Kerry
By: 'MrL'
Jul 26,2017
0 people found
this helpful
Great service throughout. Responsive, timely and accurate information given at all times. Never had to chase for updates and service was professional. Thank you....
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Comment on agent fees
Expensive, but all agent fees are.
Was this helpful? Yes
Jul 11,2017
Minithumbup
Holly Fritchley
DIANE PRICE
By: 'BOB COLLINS'
Jul 11,2017
0 people found
this helpful
Top marks from all your great staff at the london rd gloucester branch. With special thanks going to holly and Diane who could not be more helpful. Keep up the good work everyone. Love to you all...
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Comment on agent fees
ALL GOOD AND POSITIVE
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Jun 29,2017
Minithumbdown
By: 'disappointed tenant'
Jun 29,2017
1 people found
this helpful
Been dealing with the Cheltenham branch for a year and a half and would certainly never use this letting agency again. We have been left stranded with leaks and no washing machine facilities or fridge on various occasions - the staff are rude on the phone, patronising, forget emails and don't pass on messages. We have now had 6 people round to 'fix' our washer/ dryer in the space of a couple months because CGT will not organise a new machine to be fitted even after being told by the plumber we n...
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Was this helpful? Yes
Jun 05,2017
Minithumbup
Holly Fritchley
Kerry
By: 'Thompson'
Jun 05,2017
0 people found
this helpful
Overall, the property did not have washing machine and fridge freezer. The monthly price should have been lower than 460. I am ok for now...
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Comment on agent fees
She is very friendly and willing to give give help
Was this helpful? Yes
Jun 02,2017
Minithumbup
Harriet Webber
By: 'David'
Jun 02,2017
0 people found
this helpful
This is the best experience I've ever had with a Property Letting company. From sourcing to the finalising the contract they have been efficient and professional. They fully understood my need and their recommendation on an apartment was perfect. After that Harriet was so incredibly efficient by phone and email. Every piece of detail was covered and when we went to collect the keys, all the documents were ready with keys etc. A great job deserving of a five star rating....
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May 26,2017
Minithumbup
Holly Fritchley
By: 'Jamie'
May 26,2017
0 people found
this helpful
Holly was very friendly and gave me a lot of time for my viewing, I was able to view 4 different properties on the same day and I found the one for me. I felt the entire process was painless and easy. Thanks....
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Comment on agent fees
Fee's were as expected, but its a bonus to get nice service.
Was this helpful? Yes
May 24,2017
Minithumbdown
Justin Lawrence
By: 'cdd737'
May 24,2017
1 people found
this helpful
Would rate 0 stars if I could. When I collected my keys the staff member was extremely rude and quibbled over 30 seconds of time. They failed to fix a damp issue 3 years after acknowledging it's existence (they only actually made plans to fix it when I gave notice to move out). They ignored my calls/messages. They take photos during your inspections and on one occasion told me my bedroom wasn't tidy enough (it wasn't that bad!). All in all I would avoid this company like the plague....
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Comment on agent fees
Fees are a rip off no matter what the agent but CGTs were no different to any other agent's so 'normal' is how I'd classify their fees.
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May 23,2017
Minithumbup
Holly Fritchley
By: 'Jamie Frost'
May 23,2017
0 people found
this helpful
Having rented through CGT Lettings previously they were an obvious choice when looking to move back to Gloucester. Holly Fritchley really is an asset to the company and made the entire process of arranging the tenancy an efficient and relatively stress-free one. Thank you for all of your hard work-loving the new place!...
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May 18,2017
Minithumbup
Lynne Wheatley
By: 'Andrew Foster'
May 18,2017
0 people found
this helpful
Lynne has been an asset to me and my property portfolio, whenever I have an empty property to fill, this is the first person that I look to contact. On average an empty property has been filled within 24 to 48 hours and with tenants that you can trust. Well done Lynne and the positive team, keep up your fantastic work 👍...
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Comment on agent fees
Good
Was this helpful? Yes
May 13,2017
Minithumbup
Holly Fritchley
Kerry
By: 'Jordan'
May 13,2017
0 people found
this helpful
Both holly and Kerry very helpful and was quick to respond to our questions. They let us go and look at the propertey more than once which was nice so we could get a feeling of the house....
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Comment on agent fees
Good
Was this helpful? Yes
May 10,2017
Minithumbup
Holly Fritchley
Kerry
By: 'Aleks & Pete'
May 10,2017
0 people found
this helpful
We have eceived a great service from the Gloucester branch. As we are dog onwers we found it very difficult to find a dog friendly property. After finding one with CGT the process of moving in was quick and hassle free....
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Comment on agent fees
Letting fees generally too high across all letting agencies.
Was this helpful? Yes
Apr 27,2017
Minithumbup
By: 'MP'
Apr 27,2017
0 people found
this helpful
We have used CGT Quedgeley for over 12 years and have always received a good, professional and friendly service. Due to this we have, with time, let additional properties through them....
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Comment on agent fees
Set at a realistic market rate.
Was this helpful? Yes
Apr 27,2017
Minithumbup
Lynne Wheatley
By: 'Richard'
Apr 27,2017
0 people found
this helpful
CGT were professional, pro-active and efficient throughout the whole process from the point of putting down my deposit through to handing back the keys at the end of the tenancy. We dealt with Lynne who was supportive and did everything by the book. She was super knowledgeable about the local market, law and what to do and when to do it without hesitation and she was always happy and smiling when being approached. We also dealt with Hazel when it came to the property management side of things. ...
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Comment on agent fees
Fees were competitively priced,
Was this helpful? Yes
Apr 27,2017
Minithumbup
Debbie Wilkinson
Jon Carr
By: 'Sara'
Apr 27,2017
0 people found
this helpful
Having used this branch of CGT twice now I have found the staff friendly, approachable and efficient in their work. They have a common sense, straightforward way of working and have been cooperative and helpful in my dealings with them....
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Comment on agent fees
Not cheap by any stretch of the imagination, but what agent is these days???
Was this helpful? Yes
Apr 26,2017
Minithumbup
Tammy Powell
By: 'Phil'
Apr 26,2017
1 people found
this helpful
The service we received from Tammy and the staff was friendly, fast, efficient and very helpful. Based on this experience I would have no reservations in recommending CGT to other landlords....
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Comment on agent fees
Very competitive
Was this helpful? Yes
Mar 29,2017
Minithumbup
Kathryn Hemming
By: 'Jan'
Mar 29,2017
0 people found
this helpful
Kathryn Hemming has been dealing with the accounts for our Gloucester properties for some years, and has always been exceptionally good. She is understanding, sympathetic, and very quick to look at and sort out problems - and there have been quite a few. I have nothing but praise for her ability and attitude....
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Comment on agent fees
I used to feel happy about the fees, because everything seemed to run so efficiently. Sadly at present, apart from Kathryn's end of things, this does not seem to be the case.
Was this helpful? Yes
Mar 24,2017
Minithumbup
Holly Fritchley
By: 'Mel'
Mar 24,2017
0 people found
this helpful
Holly was an absolute pleasure to deal with and went out of her way to facilitate a rental for us. She is professional, polite and efficient with that added human touch. An asset to any company and comes highly recommended....
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Comment on agent fees
No issues.
Was this helpful? Yes
Mar 24,2017
Minithumbup
Holly Fritchley
By: 'Jessy'
Mar 24,2017
0 people found
this helpful
What a fantastic service! A great friendly bunch! If it wasn't for Holly we wouldn't be where we are today! Nothing but fast responses a bubbly personality and great customer service I can't fault CGT would defiantly recommend! 😃😃😃😃...
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Was this helpful? Yes
Mar 24,2017
Minithumbup
Jon Carr
By: 'Nick Burd'
Mar 24,2017
0 people found
this helpful
Jon has been extremely professional and nothing has been too much trouble. He is very friendly, approciable and helpful. I would recommend him anytime....
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Mar 23,2017
Minithumbup
Nadine Willis
By: 'Chrissy'
Mar 23,2017
0 people found
this helpful
Excellent and efficient service, Nadine always goes the extra mile. She is reliable, prompt and efficient and is always fully prepared...
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Was this helpful? Yes
Mar 14,2017
Minithumbup
Holly Fritchley
Haydon Brown
By: 'Lou'
Mar 14,2017
0 people found
this helpful
Very friendly and helpful. Haydon showed me around the property and I then dealt with Holly in the office (but everyone I dealt with on the phone or met in the office was friendly). Both professional and put me at ease. Was already a tenant with CGT and when I needed to move I was inclined to stay with them,...
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Comment on agent fees
Very reasonable.
Was this helpful? Yes
Mar 11,2017
Minithumbup
Lynne Wheatley
Natasha Styles
By: 'Frank's dad'
Mar 11,2017
0 people found
this helpful
What more can you ask for, great staff, and honesty. Any agent can let your property. CGT are different, they can be counted on to provide full support to landlords when there is a problem with a tenant, issues with a property repair or keeping landlords updated with the ever changing legal requirements. CGT also have a very helpful and friendly accounts team that are always willing to discuss and explain any variations in payments....
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Comment on agent fees
Agents fees for CGT are fair.
Was this helpful? Yes
Mar 10,2017
Minithumbup
Lynne Wheatley
By: 'H.Shill'
Mar 10,2017
0 people found
this helpful
I have rented 2 properties through CGT Quedgeley over a period of 3 years and on both occasions have received exceptional & friendly customer service. Any questions or issues that I had at any point were dealt with in a positive manner and with a sense of urgency. Lynne and the team were always easy to contact and replied to messages promptly. I would definitely recommend this branch to friends and family....
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Comment on agent fees
I found the fees to be fair and reasonable.
Was this helpful? Yes
Mar 10,2017
Minithumbup
Kerry
By: 'Vicky'
Mar 10,2017
0 people found
this helpful
Great friendly staff, but even more importantly, professional, with the ability to go through matters quickly but clearly. So helpful and quick to get things going, when we certainly didn't give much notice. Thank you. Looking forward to moving forward with them....
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Comment on agent fees
Reasonable, but service good.
Was this helpful? Yes
Mar 06,2017
Minithumbup
Holly Fritchley
Haydon Brown
By: 'Sarah Kerry & Ben Eager'
Mar 06,2017
0 people found
this helpful
We recently rented a property in Abbeydale. Hayden showed us around the property for the initial viewing, he was friendly and professional and was able to answer our questions about the property. We later asked for a 2nd viewing so we could see the house in the daylight which GCT were more than happy to arrange, we were met at the property by Holly who gave us access and left us to spend as long as we liked looking round the property. Holly set up the tenancy for us and we found her to be profe...
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Comment on agent fees
We thought the fees were quite high but probably standard in the Market.
Was this helpful? Yes
Mar 01,2017
Minithumbup
Lynne Wheatley
By: 'Tim Lillywhite'
Mar 01,2017
0 people found
this helpful
I have been using CGT in Quedgeley for 10 years this year and have found them very helpful and honest....
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Comment on agent fees
The fees they charged me were good
Was this helpful? Yes
Feb 24,2017
Minithumbup
Heather Hinton
By: 'Sasha'
Feb 24,2017
0 people found
this helpful
After speaking to a number of agents in the last few weeks, cgt were the only ones who were helpful. A special thank you to Vicky who has been especially great and went the extra mile to offer advice! Thank you very much....
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Comment on agent fees
Average fees
Was this helpful? Yes
Feb 23,2017
Minithumbup
Holly Fritchley
By: 'Jennie'
Feb 23,2017
0 people found
this helpful
As this was my first time renting I had no idea what to expect and was slightly nervous. I needn't had worried because Holly was brilliant!! Holly showed me round the property I now live in ( which I love ) and went through everything that was expected of me. If I have any questions I ring or email and Holly always gets back to me promptly. Very professional and friendly. I hope every branch of CGT has a Holly ....
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Comment on agent fees
As a 1st time tenant I found the fees to be reasonable.
Was this helpful? Yes



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Cheltenham
119 The Promenade, Cheltenham GL50
(16)
Gloucester
27-29 London Road, Gloucester GL1
(25)
Quedgeley
104 Bristol Road, Quedgeley GL2 4NA
(11)
show all branches (5)
Stroud
51 London Road, Stroud GL5 2AD
(6)
Tewkesbury
3 Church Street, Tewkesbury GL20 5PA
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