Century 21
4.8/5, 367 reviews
95% recommended
96% sales valuation accuracy
98% sales fee satisfaction
93% lettings valuation accuracy
93% lettings fee satisfaction
We are dedicated to continually providing buyers and sellers of homes with the highest quality service. show more We are dedicated to continually providing buyers and sellers of homes with the highest quality service.

...left to get your reviews in for the
2019 Estate & Letting Agent Awards


Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 96% 98% £25,000 £450,000
Lettings 93% 93% £260 £0
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
40 5 119 10 94 1 87 0 7 4
Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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ARLA TPOS Sales TPOS Lettings TPOS DPS Move With Us
Latest Properties
Images & Videos

“Even though we were not Century21 clients, th......”

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Aug 21,2019
Minithumbup
Claire Caplan
By: 'Colin Roberts'
Aug 21,2019
0 people found
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Even though we were not Century21 clients, they provided more help than any other estate agent in our chain. They contacted us every week, with updates of all buyers in chain. On exchange day we found them invaluable, and would recommend them to anyone considering ...
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“From the first visit to the handing over of t......”

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Aug 15,2019
Minithumbup
Claire Caplan
By: 'Karen Jones'
Aug 15,2019
0 people found
this helpful
From the first visit to the handing over of the keys I can highly recommend! Claire is a fantastic asset to Century21. She has been so helpful, patient and professional. She was supportive and always willing to go the extra mile for us. I cannot ...
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“Excellent personal service from start to fini......”

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Aug 14,2019
Minithumbup
Claire Caplan
Megan
By: 'Paula Jones'
Aug 14,2019
0 people found
this helpful
Excellent personal service from start to finish. Great professional advice and encouragement and I felt totally supported throughout the process. Grear tenacity on chasing up solicitors and calming influence....
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“Century 21 provided an outstanding customer s......”

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Aug 05,2019
Minithumbup
Claire Caplan
Dan
By: 'Beverley Jeffreys'
Aug 05,2019
0 people found
this helpful
Century 21 provided an outstanding customer service to us throughout our whole selling process. We were promised one point of contact from start to finish, and that is what we got. Claire is the best agent we have ever dealt with. So professional, clear, honest & upfront ...
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“The entire process was difficult...”

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Jul 23,2019
Minithumbdown
By: 'aaron moore'
Jul 23,2019
0 people found
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The entire process was difficult, I dont know who was at fault Century 21 or Simple Life but they kept blaming each other. Our applications where sent off the same day we received them but where not picked up until over a week later causing a ...
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Was this helpful? Yes
By: Dan Pennington
Jul 23, 2019
View all comments (1)
Hi Aaron, I am sorry that you felt the process was difficult... contracts are nothing to do with Century 21... they are sent out by Simple Life and we have to wait for authorisation from Simple to process an application after we send application forms through. So, these issues are not an error of Century 21. Simple Life are also responsible to ensure that keys are provided to the agents as they instruct the contractors, not us. I do not mean to pass all the blame but this review asked to rate Ce ...

“Very Friendly...”

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May 31,2019
Minithumbup
Claire Caplan
By: 'Chris.'
May 31,2019
0 people found
this helpful
Very fast and efficient service, very professional and friendly couldn't ask for more....would highly recommend to anyone looking for a rental property. Chris...
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Comment on agent fees
Not to bad compared to some others.
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“Very professional...”

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May 24,2019
Minithumbup
Claire Caplan
By: 'Dan2351'
May 24,2019
0 people found
this helpful
Claire done the absolute upmost in order for me to gain my new Propety, would highly recommend Claire to anyone buying a house, pleasant and wonderful experience....
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“Best agent...”

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May 21,2019
Minithumbup
By: 'Alexandra'
May 21,2019
0 people found
this helpful
Best agent ever.... he helped me a lot with all the documents ...all the references ...nice...friendly and very profesionals...Thank you a lot Aly 🤗🤗You're the best...
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Comment on agent fees
Resonable
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“Professional & Efficient...”

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May 13,2019
Minithumbup
By: 'Louise'
May 13,2019
0 people found
this helpful
This is the second time I have used century 21 to find a tenant and I am again very pleased with the service I have received....
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Comment on agent fees
The fees charged were reasonable.
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“Fantastic!...”

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May 06,2019
Minithumbup
Claire Caplan
By: 'Steph W'
May 06,2019
0 people found
this helpful
What can I say but a huge thank you! From first phone call to day of completion (which was very short) the service and communication was excellent. I felt completely confident that all that could be done to make things happen was being done. Claire ...
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Comment on agent fees
Good fees
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“Worst Estate agent ever...”

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May 05,2019
Minithumbdown
By: 'D'
May 05,2019
0 people found
this helpful
IMy property was on the market for 2 weeks not even a call or any interest I was told it was for them to deal with the selling and my part in it was to pay the bill, everytime I made a call I was spoken ...
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Comment on agent fees
not worth a penny
Was this helpful? Yes
By: Caryn Randall
Jun 28, 2019
View all comments (1)
I have investigated the points raised in the review above with all staff and we have no record of such a complaint. Should anyone marketing their property with us wish to remove their property from the market we would do so accordingly. If your property had only been on the market for a few weeks you would still be within a cooling off period whereby you could cancel your agreement with immediate effect. We are in regular contact with all vendors on a weekly basis regardless of whether we hav ...

“Very professional service...”

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May 03,2019
Minithumbup
By: 'Mike Evans'
May 03,2019
0 people found
this helpful
Lisa was fantastic and give it her all to get everything processed for me. The amount of details needed by the landlord was a bit of a shock but Lisa helped get it all done. Thanks...
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Comment on agent fees
To many fees for too many different companies on this particular property.
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“Friendly & Efficient...”

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Apr 12,2019
Minithumbup
Claire Caplan
By: 'Jodie Mc'
Apr 12,2019
0 people found
this helpful
Completely happy with overall experience. Claire was welcoming, friendly and invested at all times. She kept us up to date through out the process and made a very stressful time (buying a house) easy and stress free....
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“Letting my property...”

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Apr 09,2019
Minithumbup
Claire Caplan
By: 'Lee T'
Apr 09,2019
0 people found
this helpful
Great support with all questions as and when required. They made the process very simple for me and I have complete confidence that they will do a great job managing the property going forward....
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“Recommend Century 21!...”

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Apr 08,2019
Minithumbup
Claire Caplan
By: 'Gill'
Apr 08,2019
0 people found
this helpful
So pleased with the whole process of our search for a rental property with Claire Caplan at Century 21. From first viewing until picking up the keys, it has been a smooth, professional process where we have been kept up to date and every query has ...
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Comment on agent fees
Agents fees are competitive. Quality service.
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“Friendly, efficient & excellent communication!...”

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Apr 02,2019
Minithumbup
By: 'Rachael'
Apr 02,2019
0 people found
this helpful
Claire was brilliant from start to finish, she answered any query I ever had, even after completion! Nothing was ever too much for her and she kept me updated throughout! Thank you Claire for everything :)...
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“What a Star...”

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Mar 22,2019
Minithumbup
Claire Caplan
By: 'Pete'
Mar 22,2019
0 people found
this helpful
Claire Caplan was a great help and Century 21 was the first company to give me a chance to live where I wanted to be. Thank you all...
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Comment on agent fees
The fees are the same as other company's, so they are what to expect.
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“Brilliant...”

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Mar 22,2019
Minithumbup
By: 'Zoe Lawrance'
Mar 22,2019
0 people found
this helpful
James was friendly from the start and listened to what I was looking, he was professional and gave a real personal brilliant experience to allow me to find my new home. He made the whole experience less stressful for me and I felt really looked ...
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Comment on agent fees
Reasonable
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“What a pleasure...”

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Mar 21,2019
Minithumbup
Claire Caplan
By: 'Well Done Claire'
Mar 21,2019
0 people found
this helpful
In a very modern tecno age what a very pleasant experience from start to finish Firstly we originally dealt with Megan who was very professional and dealt with all our pre queries before we submitted a offer on our house. Megan went off on leave ...
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Comment on agent fees
Very good
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“Lisa Blankstone...”

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Mar 05,2019
Minithumbup
By: 'Thank you Lisa'
Mar 05,2019
0 people found
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I have had the pleasure of dealing with Lisa during my application process. Not only was she efficient in getting things over in a timely manner but a joy to hear from. I have rented a fair few properties and Lisa is by far the ...
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“Excellent service...”

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Feb 27,2019
Minithumbup
Liz
By: 'Rachel'
Feb 27,2019
0 people found
this helpful
Always friendly and helpful. Responded to emails promptly and gave advice when unsure of process. Accommodated second and third viewings for measurements....
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“Claire & Tom...”

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Feb 18,2019
Minithumbup
Tom
By: 'Harris & Murray Property'
Feb 18,2019
0 people found
this helpful
The best experience I have ever had with an estate agent. Both Claire and Tom were on hand to help me throughout the entire process of purchasing my apartment. With updates of the refurbishment all the way through to move in day... along with a ...
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“Good service and friendly staff...”

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Feb 18,2019
Minithumbup
Megan
By: 'Chris'
Feb 18,2019
0 people found
this helpful
Easy to work with and worked around our busy schedule. Really friendly and helpful staff who kept us informed and in the know throughout the sale process....
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“Very helpful and efficient...”

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Feb 14,2019
Minithumbup
Katie
Megan
By: 'Sarah'
Feb 14,2019
0 people found
this helpful
We have had excellent service so far from Century 21. Quick to respond to any queries and always helpful! Both Katie and Megan have been really personable!...
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Comment on agent fees
Not sure if fees were a bit of a put off to a couple of potential tennants but could have been other things
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“Outstanding...”

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Feb 14,2019
Minithumbup
By: 'Marco'
Feb 14,2019
0 people found
this helpful
Claire delivered an outstanding service. She carefully selected the right flats for me to choose and she followed me throgouth the whole process till completion. Professionali, knowledgeable and extremely competent. I highly recommend Claire....
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“Pleasure to deal with!...”

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Feb 01,2019
Minithumbup
Megan
By: 'Janie'
Feb 01,2019
0 people found
this helpful
Megan has been a pleasure to deal with from start to finish. Contact from Megan has always been prompt and clear and she made our renting experience really enjoyable....
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Comment on agent fees
Fees can be a bit on the high side as compared to other agents. Not sure if this was century 21 or the property management company though.
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“Friendly, helpful and efficient....”

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Feb 01,2019
Minithumbup
Megan
By: 'Alex'
Feb 01,2019
0 people found
this helpful
Megan and the team at Century 21 are incredibly helpful in every conceivable way and I can wholeheartedly recommend Megan Doran; patient, kind, friendly, thoughtful and incredibly efficient. Service with a smile putting the customer first which I thought only still happens in the US. I ...
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Comment on agent fees
Reasonable fees given that everything that I wanted attended to was and then some.
Was this helpful? Yes

“Fast and Effecient...”

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Jan 25,2019
Minithumbup
Megan
By: 'Stewart'
Jan 25,2019
0 people found
this helpful
Have used Century 21 for over 4 years as a landlord and find the services fast and efficient. Their communication is good and keep me informed which is important to me as I live away. ....
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Comment on agent fees
Comparing prices to other agents I don't think any will provide the same service or quality for a similar price.
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“Fast and Effecient...”

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Jan 25,2019
Minithumbup
Megan
By: 'Stewart'
Jan 25,2019
0 people found
this helpful
Have used Century 21 for over 4 years as a landlord and find the services fast and efficient. Their communication is good and keep me informed which is important to me as I live away. ....
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Comment on agent fees
Comparing prices to other agents I don't think any will provide the same service or quality for a similar price.
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“Brilliant and thank you so much :)...”

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Jan 25,2019
Minithumbup
By: 'Amy Wa'
Jan 25,2019
0 people found
this helpful
Apologies that this has taken me so long to get round to doing!! Better late than never I guess. Just want to say a massive thank you. This is the first place I've bought and Jayne made it so easy for me. Quickly and clearly ...
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Landlord Fees

Overall Fees
£594 (inc. VAT), On Completion (Fees are negotiable)

Please request our full breakdown of fees. Fees start from as little as £495+vat but vary depending on the service requested.

Last updated on 03/06/2019, 10:28 PM by Dan Pennington, Managing Director


Vendor Fees

Overall Fees
1.2% (inc. VAT), On Completion (Fees are negotiable)

Depending on the value of the property, and the service provided, please contact us to discuss fees in more detail.

Last updated on 03/06/2019, 10:24 PM by Dan Pennington, Managing Director


Tenant Fees

Overall Fees

We do not charge tenants any admin fees. We will request a £150 holding - reservation deposit to reserve a property and pending a successful reference, this deposit will come off the first month's rent when requested.

Last updated on 03/06/2019, 10:26 PM by Dan Pennington, Managing Director

Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Email liverpoolsouth@century21uk.com
Last updated at 10:04 AM 18/06/2019 by allAgents

Awards won by Century 21

Individual Branch Awards

Liverpool, L23

London, E7

Ilford, IG2


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