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Cedar Estates
4.3/5, 322 Reviews
84% Recommended
84% sales valuation accuracy
92% sales fee satisfaction
Cedar Estates has been established since 1988 and, as fully independent Estate Agents, provide a personal and professional service.
Latest Reviews
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sale | 84% | 92.00% | £340,000 | £340,000 |
Review Statistics
| From Landlords | From Tenants | From Vendors | From Buyers | From Other | |||||
|---|---|---|---|---|---|---|---|---|---|
 |  | | | | | | | | |
| 72 | 2 | 170 | 46 | 4 | 0 | 5 | 0 | 16 | 7 |
Areas covered
- Belsize Park
- Cricklewood
- Hampstead Heath
- Kilburn
- Maida Vale
- North West London
- NW2
- NW3
- NW6
- NW8
- NW9
- South Hampstead
- W1
- W9
- West Hampstead
Address
Cedar Estates
251 West End Lane, London, Greater London
NW6 1XN
020 7431 1100
Opening Hours
- Monday :
- Tuesday :
- Wednesday :
- Thursday :
- Friday :
- Saturday :
- Sunday :
- 09:00 - 18:30
- 09:00 - 18:30
- 09:00 - 18:30
- 09:00 - 18:30
- 09:00 - 18:00
- 09:30 - 14:00
- Closed
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
Advertise on
- ?Relocation Agent Network
- ?National Homes Network
- ?Move With Us
- allAgents Portal
- ?OnTheMarket
- Rightmove
- Zoopla
Social Media
Members of
Rankings
Latest Properties
No Property Found
No Property Found
Viktoria ...
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5 Star Review
By : 'Robert'
Branch : West Hampstead, 251 West End Lane
Services : Letting (As a Owner)
Rent PCM : £1400
Would you recommend ? : Yes
Postcode : NW6
24 Oct 2018
People found this helpful0
Viktoria is extraordinarily conscientious, and efficient, a true advocate for her client. She was able to ensure that a dangerous situation, which the freeholder managing agent had ignored, was addressed in timely fashion, to my benefit, to the benefit of the tenant, and, indeed, the ... Read Full Review
Comments on Agent Fees
Fees are reasonable
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Brilliant professional ...
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5 Star Review
By : 'Trevor'
Branch : West Hampstead, 251 West End Lane
Services : Sales (As a Buyer)
Would you recommend ? : Yes
Postcode : NW8
22 Oct 2018
People found this helpful0
I wanted to rent a small one bedroom flat in a specific locale. At very short notice I met Trevor Davis two hours later, and we concluded the deal on the spot there and then. I was very impressed with his professionalism and how attentive he was to the follow up practicalities which were concluded ... Read Full Review
Comments on Agent Fees
Very reasonable for the level of service provided.
Comments (0)Was this helpful?:
Very ...
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4 Star Review
By : 'Camille77'
Branch : West Hampstead, 251 West End Lane
Services : Letting (As a Tenant)
Rent PCM : £335
Would you recommend ? : Yes
Postcode : NW6
26 Sept 2018
People found this helpful0
Sam was kind enough to show me a property early on a Saturday morning, the process was seamless. I would recommend Cedar ... Read Full Review
Comments on Agent Fees
The £199 yearly renewal fee seems a bit excessive in my view.
Comments (0)Was this helpful?:
Excellent! ...
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5 Star Review
By : 'Christina'
Branch : West Hampstead, 251 West End Lane
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : NW6
3 Sept 2018
People found this helpful0
We recently rented a flat in West Hampstead through Cedar Rstates. Trevor has been very helpful and accommodating throughout the process. He is friendly, polite and reaponded to any querries promptly and efficiently. Would highly ... Read Full Review
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Worst ever!!! ...
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1 Star Review
By : 'Adrian'
Branch : West Hampstead, 251 West End Lane
Services : Letting (As a Tenant)
Would you recommend ? : No
Postcode : NW37
10 Aug 2018
People found this helpful8
AVOID! AVOID! AVOID! The most unprofessional agency I ever encountered. They rented us a proprety that had mould and damp issues. I suppose they knew about the issues as the proprety's walls were just painted over, no treatments done for the walls. It's a health hazard!!!!! When we moved ... Read Full Review
Comments (0)Was this helpful?:
Great ...
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5 Star Review
By : 'Laure.'
Branch : West Hampstead, 251 West End Lane
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : NW2
20 Jul 2018
People found this helpful1
Cedar Estates offer a friendly and professional service. Would definitely recommend! Sam really went above and beyond to help us secure our dream flat with minimal fuss. ... Read Full Review
Comments (0)Was this helpful?:
Highly ...
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5 Star Review
By : 'Mr'
Branch : West Hampstead, 251 West End Lane
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : NW6
5 Jul 2018
People found this helpful0
Eyal was a great help in the whole process, I can't praise him highly enough. What a fantastic asset to the team and company this young man ... Read Full Review
Comments on Agent Fees
Good
Comments (0)Was this helpful?:
Review for Eyal (his name ...
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5 Star Review
By : 'Eliott'
Branch : West Hampstead, 251 West End Lane
Services : Sales (As a Buyer)
Would you recommend ? : Yes
Postcode : NW6
5 Jul 2018
People found this helpful0
I found all staff members to be very helpful, though Eyal in particular was very approachable and stuck with us throughout the process. Couldn't of asked for a better ... Read Full Review
Comments on Agent Fees
Very reasonable
Comments (0)Was this helpful?:
Efficient ...
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5 Star Review
By : 'Ezequiel'
Branch : West Hampstead, 251 West End Lane
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : NW6
5 Jul 2018
People found this helpful0
Eyal has been very good at keeping me informed about new properties and finding one that met my requirements. He went out of his way to show me the apartment that I'm now renting. He took me through the place after 8pm which is way outside his work hours. Thanks ... Read Full Review
Comments (0)Was this helpful?:
Property ...
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1 Star Review
By : 'Deirdre'
Branch : West Hampstead, 251 West End Lane
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : NW2
7 Jun 2018
People found this helpful0
After unimpressive responses from the property management department of your business, Cherif came along to eventually save the day. After He has responded to any issues raised swiftly, efficiently and ... Read Full Review
Comments (0)Was this helpful?:
Quick and ...
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5 Star Review
By : 'Cristina'
Branch : West Hampstead, 251 West End Lane
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : NW6
4 Jun 2018
People found this helpful0
We had a great experience with Cedar Estates. Sam particulary understood exactly what we were looking for and we couldn't be happier with our new flat. Sophie was very helpful as ... Read Full Review
Comments (0)Was this helpful?:
Very helpful, efficient and ...
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5 Star Review
By : 'Ligia'
Branch : West Hampstead, 251 West End Lane
Services : Letting (As a Tenant)
Rent PCM : £1698
Would you recommend ? : Yes
Postcode : NW3
18 May 2018
People found this helpful0
We needed a couple of services on the flat so far, and Cherif was extremely helpful in both of them. He always replies quickly and gets things sorted right away. I'm happy to know we can count on him. Definitely recommend ... Read Full Review
Comments (0)Was this helpful?:
Very professional and ...
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5 Star Review
By : 'Denisa'
Branch : West Hampstead, 251 West End Lane
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : NW2
18 May 2018
People found this helpful0
Sam is doing an amazing job. He helped us to find very quick a property based on our requirements keeping an amazing contact throughout the whole ... Read Full Review
Comments (0)Was this helpful?:
Flat Renting Process ...
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5 Star Review
By : 'Nisma'
Branch : West Hampstead, 251 West End Lane
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : W9
15 May 2018
People found this helpful0
Jordan Collins makes one of the least fun things, looking for a new flat, so easy and so smooth. He helped my sister and I find the perfect place to live, updating us at every step of the way. Jordan is approachable and easy to work with, and his communication with us along the way about all things ... Read Full Review
Comments (0)Was this helpful?:
Quick and easy ...
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5 Star Review
By : 'Farah'
Branch : West Hampstead, 251 West End Lane
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : W9
15 May 2018
People found this helpful0
Jordan went above and beyond to help me look for a flat within my budget. I needed to move in to a home ASAP and he made the process so quick and easy. He was very professional and had a positive attitude throughout the process. He explained all of the fees and payments up front, and was ... Read Full Review
Comments (0)Was this helpful?:
Five stars to ...
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5 Star Review
By : 'Sian'
Branch : West Hampstead, 251 West End Lane
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : NW6
9 May 2018
People found this helpful0
Sam really went above and beyond to provide me with all the assistance I needed to secure my tenancy. He took calls out of hours, and no question was left ... Read Full Review
Comments on Agent Fees
Fees are typical.
Comments (1)Was this helpful?:
By : Cedar Estates
14 May 2018Dear Sian, Thank you for such a great review. We are so glad to hear what a positive experience you have had with us. It is one of our highest priorities to ensure customer satisfaction and maintain ...
Very ...
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5 Star Review
By : 'Matt'
Branch : West Hampstead, 251 West End Lane
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : NW3
30 Apr 2018
People found this helpful0
Cherif is eager to help and does not delay in doing so. He went the extra mile to help me with questions I had and provided information I needed with a quick turn around time. ... Read Full Review
Comments (1)Was this helpful?:
By : Cedar Estates
14 May 2018Dear Matt, Thank you for such a kind review. Our highly skilled and experienced property management team are always on hand for any advice or help you may need. We endevour to remain as efficient...
Excellent ...
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5 Star Review
By : 'Matt'
Branch : West Hampstead, 251 West End Lane
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : NW3
30 Apr 2018
People found this helpful0
Sam went the extra mile to help me find the perfect property. Followed up with any questions I had an guided me seamlessly through each step. Thank you Sam, great ... Read Full Review
Comments (1)Was this helpful?:
By : Cedar Estates
14 May 2018Dear Matt, Thank you for such a wonderful review. We will always do everything possible to ensure that our high level of customer service shines through in all departments. You can rest assured that ...
Great ...
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5 Star Review
By : 'Great'
Branch : West Hampstead, 251 West End Lane
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : NW6
30 Apr 2018
People found this helpful0
The agency is really professional and very quick to help for any queries. Trevor is really a great agent! Victoria and Cherif are really kind and helpful with all the maintenance ... Read Full Review
Comments on Agent Fees
really good
Comments (1)Was this helpful?:
By : Cedar Estates
14 May 2018Dear 'Great Service', Thank you for such a kind review. We are so pleased that you were impressed by our high level of customer service and our efficiency to deal with any issues that may arise. Our ...
Great ...
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5 Star Review
By : 'Maria'
Branch : West Hampstead, 251 West End Lane
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : NW61
29 Apr 2018
People found this helpful0
Jordan is been extremely helpful helping us to find a flat, and he is been also very efficient with couple of things we had to sort out. He is been assisting us from the beginning till now and also after renting the property he is always available to help us with our questions and info ... Read Full Review
Comments (1)Was this helpful?:
By : Cedar Estates
14 May 2018Dear Maria, Thank you for such a glowing review! We are very pleased to hear that you were so impressed with Jordan's exceptionally high level of customer service. It is one of our highest...
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Landlord Fees
Full Management Service
18% (inc. VAT),On Completion (Fees are Negotiable)
Collect and remit the monthly rent received Deduct commission and other works Pursue non-payment of rent and provide advice on rent arrears actions Advise all relevant utility providers of changes Undertake two inspection visits per annum and notify landlord of outcome Arrange routine repairs and instruct approved contractors Hold keys throughout the tenancy term In the event of a vacant property, our fee would be £90.00 per month
Last Updated On 03/06/2019, 11:46 AM by 0
Collect and remit the monthly rent received Deduct commission and other works Pursue non-payment of rent and provide advice on rent arrears actions Advise all relevant utility providers of changes Undertake two inspection visits per annum and notify landlord of outcome Arrange routine repairs and instruct approved contractors Hold keys throughout the tenancy term In the event of a vacant property, our fee would be £90.00 per month
Last Updated On 03/06/2019, 11:46 AM by 0
£144 (inc. VAT),Pay Upfront (Fees are Negotiable)
per hour
Last Updated On 07/06/2019, 8:41 AM by 0
per hour
Last Updated On 07/06/2019, 8:41 AM by 0
£90 (inc. VAT),On Completion (Fees are Negotiable)
To attend for specific requests such as neighbour disputes More visits to monitor the tenancy Maintenance-related visits
Last Updated On 07/06/2019, 8:41 AM by 0
To attend for specific requests such as neighbour disputes More visits to monitor the tenancy Maintenance-related visits
Last Updated On 07/06/2019, 8:41 AM by 0
Administration Fee
12% (inc. VAT),On Completion (Fees are Negotiable)
For arranging works over £250.00: Arranging access and assessing costs with contractor Ensuring work has been carried out in accordance with the specification of works Retaining any warranty or guarantee as a result of any works
Last Updated On 07/06/2019, 8:41 AM by 0
For arranging works over £250.00: Arranging access and assessing costs with contractor Ensuring work has been carried out in accordance with the specification of works Retaining any warranty or guarantee as a result of any works
Last Updated On 07/06/2019, 8:41 AM by 0
12% (inc. VAT),Pay Upfront (Fees are Negotiable)
Contract negotiation Amending and updating terms and arranging a further tenancy and agreement
Last Updated On 07/06/2019, 8:42 AM by 0
Contract negotiation Amending and updating terms and arranging a further tenancy and agreement
Last Updated On 07/06/2019, 8:42 AM by 0
£30 (inc. VAT),On Completion (Fees are Negotiable)
To remit and balance the financial return to HMRC quarterly– and respond to any specific query relating to the return from the landlord or HMRC. This fee is quarterly.
Last Updated On 07/06/2019, 8:42 AM by 0
To remit and balance the financial return to HMRC quarterly– and respond to any specific query relating to the return from the landlord or HMRC. This fee is quarterly.
Last Updated On 07/06/2019, 8:42 AM by 0
Referencing
£15.6 (inc. VAT),On Completion (Fees are Negotiable)
To reference each tenant/guarantor-- price is per person.
Last Updated On 07/06/2019, 8:21 AM by 0
To reference each tenant/guarantor-- price is per person.
Last Updated On 07/06/2019, 8:21 AM by 0
Check out
Check Out is to be covered by the Landlord should the Landlord opt for an inventory. The price varies depending on size. For more info please contact info@cedarestates.com
Last Updated On 07/06/2019, 8:19 AM by 0
Check in fees
Inventory & Check In is to be covered by the Landlord should the Landlord opt for an inventory. The price varies depending on size. For more info please contact info@cedarestates.com
Last Updated On 07/06/2019, 8:19 AM by 0
Security Deposit (per tenancy. Rent under £50,000 per year)
£36 (inc. VAT),On Completion (Fees are Negotiable)
Register Landlord and tenant details and protect the security deposit with a Government-authorised Scheme Provide the tenant(s) with the Deposit Certificate and Prescribed Information within 30 days of start of tenancy
Last Updated On 03/06/2019, 11:49 AM by 0
Register Landlord and tenant details and protect the security deposit with a Government-authorised Scheme Provide the tenant(s) with the Deposit Certificate and Prescribed Information within 30 days of start of tenancy
Last Updated On 03/06/2019, 11:49 AM by 0
Let only service
1.2% (inc. VAT),On Completion (Fees are Negotiable)
FOR RENT COLLECTION SERVICE ONLY Collect and remit the monthly rent received Deduct commission and other works Arrange payments from rental for statutory requirements Pursue non-payment of rent and provide advice on rent arrears actions
Last Updated On 03/06/2019, 11:49 AM by 0
FOR RENT COLLECTION SERVICE ONLY Collect and remit the monthly rent received Deduct commission and other works Arrange payments from rental for statutory requirements Pursue non-payment of rent and provide advice on rent arrears actions
Last Updated On 03/06/2019, 11:49 AM by 0
Tenant Find Only
12% (inc. VAT),On Completion (Fees are Negotiable)
Collect and remit initial months’ rent received Agree collection of any shortfall and payment method Provide tenant with method of payment Deduct any pre-tenancy invoices Make any HMRC deductions and provide tenant with the NRL8 (if applicable)
Last Updated On 03/06/2019, 11:49 AM by 0
Collect and remit initial months’ rent received Agree collection of any shortfall and payment method Provide tenant with method of payment Deduct any pre-tenancy invoices Make any HMRC deductions and provide tenant with the NRL8 (if applicable)
Last Updated On 03/06/2019, 11:49 AM by 0
Tenant Fees
Out of Hours Maintenance
£90 (inc. VAT),Pay Upfront
£90.00 per hour + material costs Where actions of the tenant result in the agent (or nominated contractor) being obligated to attend to the property.
Last Updated On 03/06/2019, 1:14 PM by 0
£90.00 per hour + material costs Where actions of the tenant result in the agent (or nominated contractor) being obligated to attend to the property.
Last Updated On 03/06/2019, 1:14 PM by 0
Holding Deposit (per tenancy)
Holding deposit which is fully refundable if the Landlord decides not to proceed with the offer.
Last Updated On 03/06/2019, 1:12 PM by 0
Contract Amendment
£50 (inc. VAT),On Completion
per amendment
Last Updated On 07/06/2019, 8:43 AM by 0
per amendment
Last Updated On 07/06/2019, 8:43 AM by 0
Lost Keys
£15 (inc. VAT),On Completion
£15.00 per hour plus actual costs
Last Updated On 07/06/2019, 8:43 AM by 0
£15.00 per hour plus actual costs
Last Updated On 07/06/2019, 8:43 AM by 0
End of Tenancy Clean
Whilst you are not obligated to paying for a professional clean at the end of the Tenancy Agreement, you must return the property in the same state of cleanliness that you took occupation of the property in. We can provide you with contact details of an experienced team of cleaning contractors who can undertake all aspects of property cleaning. Please advise us if you require estimates for cleaning during any time throughout the Tenancy.
Last Updated On 07/06/2019, 8:44 AM by 0
Change of Sharer
£50 (inc. VAT),Pay Upfront
Last Updated On 07/06/2019, 8:44 AM by 0
Last Updated On 07/06/2019, 8:44 AM by 0
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
CEDAR ESTATES COMPLAINTS PROCEDURE: We are committed to providing high-quality service to all of our clients. When something goes wrong, we need you to tell us about it. This will help us to improve our standards. Our Complaints Procedure If you have a complaint, please contact us with the details. What will happen next? 1. We will send you a letter or email acknowledging receipt of your complaint within three working days of us receiving the complaint, enclosing a copy of this procedure. 2. We will then investigate your complaint. This will normally involve passing your details to our client care representative Alex Croft, who will review your matter file and speak to the member of staff who acted for you. 3. Alex Croft will then respond by letter or email, or invite you to a meeting to discuss and hopefully resolve your complaint. He will do this within 15 working days of sending you the acknowledgement letter. 4. Within three days of the meeting Alex Croft he will write to you to confirm what took place and any solutions he has agreed with you. 5. If you do not want a meeting or it is not possible, Alex Croft will send you a detailed written reply to your complaint, including his suggestion for resolving the matter, within 15 working days of sending you the acknowledgement letter. 6. At this stage, if you are still not satisfied, you should contact us again and we will arrange for another person or someone unconnected with the matter or the firm, to review the decision. 7. We will write to you within 14 days of receiving your request for a review, confirming our final position on your complaint and explaining our reasons. Should we be unable to resolve the complaint, you are able to contact The Property Ombudsman (TPO). Their address is : Milford House, 43 - 55 Milford Street, Salisbury, Wiltshire, SP1 2BP Their phone number is : 01722 333306 Website : www.tpos.co.uk Email address : admin@tpos.co.uk Should you require any further information relating to this procedure, please do not hesitate to contact our office on 020 7431 1100 or by email to alex@cedarestates.com.
Last updated at 4/25/2018, 3:23:11 AM by allAgents
