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    Viktoria Herkner
  • Jordan Collins
    Jordan Collins
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    Alex Croft
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    Amanda Melville
  • Trevor Davis
    Trevor Davis
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    Sophie Leaver
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    Sam Garcia
Cedar Estates is a leading estate agent providing a comprehensive service to our customers including Sales and Lettings in and around London.

With years of experience we have developed an extensive knowledge of the local property market enabling us to offer a wide-ranging service that is both friendly and professional as befits our reputation. We are committed to providing our customers (whether property sellers, buyers, developers etc) with individual high quality advice based on the wealth of
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251 West End Lane
West Hampstead,London
Greater London
NW6 1XN
020 7431 1100

 
Website not available Properties for sale
Properties for rent
Jun 12,2017
Minithumbup
Viktoria Herkner
Amanda Melville
By:
Jun 12,2017
0 people found
this helpful
We rented a property managed by Cedar Estates for over a year. The service was always pretty good. From the initial viewings with Amanda, she was very supportive and we had a contract in place fairly quickly. Once in the property, Vicky was always very helpful whenever we had maintenance issues - I was always impressed that she would reply very quickly and provide solutions to any situation. Overall, the staff at Cedar were very professional yet friendly and approachable....
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By: VIktoria Herkner
Jun 14, 2017
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Dear Manuel, Thank you very much for your kind feedback- it was a pleasure having you as a Tenant! Wishing you all the best in the near future and good luck with your new place. ...
Mar 02,2017
Minithumbdown
By:
Mar 02,2017
1 people found
this helpful
I had the pleasure to stay a whole year in a rented apartment near their office. The agency is capable to stress you doing psychologic tricks when you book the first viewing, making you rush to fill their contract without reading all the clauses which are really tricky when you want to end the tenancy. The rented apartment which was a conversion is nice to see but bad to live, I had mice, several water leaks, pressure problems, crap heating system (be aware if the apartment has just electricit...
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Was this helpful? Yes
By: Cedar Estates
Jun 09, 2017
View all comments (1)
Dear Nick, Thank you for your feedback. We always endeavour to provide a high level of customer service and as a result of this have many Tenants and Landlords alike who have been clients of ours for many years. We are sorry to hear that you feel that your experience with us was not positive for you. Our team is here to answer any queries you may have and pride ourselves on ensuring our clients feel comfortable. Unfortunately there are always maintenance issues in properties that can't al ...
Jan 27,2017
Minithumbup
Jordan Collins
By:
Jan 27,2017
1 people found
this helpful
Perfect service. We were in such a rush to move and Jordan made it happen within 2 days from start to finish. Couldn't be happier with our property....
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Sep 06,2016
Minithumbup
Trevor Davis
By:
Sep 06,2016
0 people found
this helpful
We have been very impressed with Trevor from Cedar Estates. He has gone over and beyond what was necessary; brand new furniture was delivered at little notice, a contractor carried out repairs within days of notification. I would wholeheartedly recommend this estate agents....
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Was this helpful? Yes
May 21,2016
Minithumbdown
By:
May 21,2016
3 people found
this helpful
If there were a zero-star, I would have rated that way... I wish I have found this site before I dealt with them, now only hoping that one less person would have to experience this. The agency should have any fixing completed and promised furniture ready before I move in. But no, they did it ON THE DAY AND THE FOLLOWING DAY after I move in, as moving flat itself is not stressful enough and they wanted to fix the problems while I pay the rent. Because they leave NO GAP DAYS between the previous ...
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Jun 28,2015
Minithumbdown
Alex Croft
By:
Jun 28,2015
13 people found
this helpful
One review here says RUN", I wish I'd listened. This is the least professional agency I have ever had the misfortune to rent from, and I've lived in Yorkshire. I took over a tenancy late and soon there was one slight issue, once my flatmates boiler broke (along with many others in the building I heard). They fixed the boiler but removed his closet space in the process (the clothes closet and boiler is in the same place). When he complained that they'd messed up the room he'd paid for, w...
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Was this helpful? Yes
Aug 14,2014
Minithumbup
Trevor Davis
By:
Aug 14,2014
0 people found
this helpful
Trevor was fantastic through our process, he was prompt on sorting out our forms and agreements and delivered on his promise that our place would be in good condition when we moved in. Trevor is friendly and very approachable, making the ordeal more pleasant and less daunting when dealing with the hassle of sorting the money side of things....
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Jul 29,2014
Minithumbdown
By:
Jul 29,2014
6 people found
this helpful
This is an atrocious agency, which should be avoided at all costs. I made an offer on a property in London. I was required to pay a substantial deposit on the property before my offer was even communicated to the landlord. This is a repugnant practice, which is likely to be an unlawful violation of the Unfair Terms in Consumer Contracts Regulations 1999. I was also required to fill in a number of electronic forms which did not work properly. The spelling and grammar in Cedar's emails were so poo...
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Was this helpful? Yes
By: Alex Croft (Manager)
Jul 30, 2014
View all comments (1)
We appreciate the time you've taken to provide feedback. Six days after the terms of letting had been agreed, the Landlord then informed us that they no longer wished to proceed as they would refurbish the property. This was not our choice and we would rather the Letting had proceeded to completion. Please understand and appreciate that this was not our choice or recommendation to the Landlord. This was out of our hands and we do not wish for the Landlords actions or decisions to be a ref ...
Jun 05,2014
Minithumbup
Viktoria Herkner
By:
Jun 05,2014
0 people found
this helpful
Cedar are one of the better estate agencies that I have dealt with over 14 years of renting. There are the standard problems that are common with all modern estate agencies (namely, administration fees and the pain it takes to have these reduced to a fair amount for things like renewal of a tenancy agreement) but, from my experience, what sets Cedar apart is their staff and their willingness to actually listen to what tenants say. In particular, Viktoria Herkner is quite frankly the best Pro...
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Was this helpful? Yes
Apr 30,2014
Minithumbdown
By:
Apr 30,2014
8 people found
this helpful
OMG, run if you still can. This is the worse service I\'ve ever had in my life. The agents are rude and absolutely careless. I\'ve been living in my flat for a year now. The first day I moved into my flat, there was dust everywhere, due to refurbishment works done before my arrival, dust on the floor you could see your footprints. Noticed also a bunch of things the previous tenant left in the flat, some brushes and tools that the workers left too and the decoration of the walls that weren...
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What agent could do to change your mind?
Well simple, start taking responsibilities for their actions. - Better Organizing - Keep Tenants inform - Drop the DIY for others attitude - Be conscious that they are a service business and that the landlord is not the only so should serve both parties. - Efficiency - Asking to care is a bit much but yeah - Be helpful without all the drama 5000 emails to get things done - Compensation for their mistakes - apologies work once or twice then lose there credibility
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By: Diana
Apr 30, 2014
View all comments (2)
Yes I renewed because, as I was told in december 2013, there was no other flat available and not the best time to get one that will free up because, it was close to Christmas and since no propositionsÒ€¦ So what are my options? Move out and have no flat and take the first one I see? So that is the approach if you are not happy with our services, instead of improving, you can just leave? Interesting way of seeing things. I like my flat what I don't like is the bad service and careless manners ...
Apr 30,2014
Minithumbup
Alex Croft
By:
Apr 30,2014
1 people found
this helpful
I am writing to express what a positive experience I have had as a result of dealing with Alex from Cedar Estates. I have dealt with a few Estate Agents in my time and its easy to see why so many have a bad reputation. I have to say that on this occasion things could not be more opposite. Cedar Estates are the most professional ,respectful estate agents I have ever come across in West Hampstead. From my initial enquiry to the way my requirements as a tenant have been treated I can only say that ...
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Was this helpful? Yes
Jan 05,2014
Minithumbdown
By:
Jan 05,2014
7 people found
this helpful
We got burgled on New Year\'s Eve and as we were out of the country, the neighbours contacted the agency upon discovery. They were told to contact the police; neither the police or the neighbours knew our contact details unlike the agency who have both of our phone numbers and email addresses, yet failed to contact us regarding the break-in. We came home almost a day after the burglary was discovered, completely oblivious to what happened. The fact that when I called the agency and spoke to a me...
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What agent could do to change your mind?
The agency knew about the break-in yet didn\'t contact us. We will never use the agency and warm everybody else too.
Attached Files
Was this helpful? Yes
Dec 30,2013
Minithumbdown
By:
Dec 30,2013
7 people found
this helpful
My experience with Cedar Estates was quite painful. I decided to share it in the hopes that it might contribute to their reputation and make them realise what good customer service is. At the stage of signing the contract I was already upset, because the spelled out about 15 different clauses of the charges their tenants are supposed to pay on top of rent. Attempts to negotiate some reasonable clauses were turned down quite roughly. I told them I feel trapped by the contract rather than prote...
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What agent could do to change your mind?
Their agents are actually great. It\'s the property management staff that I had an issue with.
Attached Files
Was this helpful? Yes
Nov 12,2013
Minithumbup
Alex Croft
Viktoria Herkner
By:
Nov 12,2013
1 people found
this helpful
Cedar estates has been managing our property portfolio whilst we have been living abroad. They have always been helpful and accommodating and have looked after our interests conscientiously. In particular we are grateful to Alex and Vicky for all their support and very good help. Lois B...
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Was this helpful? Yes
Nov 05,2013
Minithumbup
Trevor Davis
By:
Nov 05,2013
1 people found
this helpful
i rent a flat in Kilburn with the help of Cedar Lettings and the agent was Trevor. Mr Trevor Davis was very helpful, he try to understand from the first time my needs, he was all the time with a smile and try to make my life easier. He took me and my partner to have a view of the flat first, secondly we came back to his office and listen carefully all our complaints about the flat, and he tried directly to satisfied us. So we decide to sign the contract , and the procedure was very quick an...
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Was this helpful? Yes
Oct 08,2013
Minithumbdown
By:
Oct 08,2013
10 people found
this helpful
By far the WORST agency I\'ve ever worked with. We were entirely misled by the agent from the start regarding the condition of the property. From the very first day Cedar Estates were a nightmare to deal with. The day we moved in not only was the flat a disgusting mess but a window was broken. We had 10 leaks in 12 months and a mouse infestation - all of which seemed trivial to the agency. I would never rent from them again. Beware....
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Was this helpful? Yes
Aug 19,2013
Minithumbdown
By:
Aug 19,2013
7 people found
this helpful
Worst agency I\'ve ever dealt with, viewed fantastic property - advertised as furnished or unfurnished, asked agent direct questions, is it unfurnished, is it available on long lease, answered yes to both, was lying. When viewing tried keys in wrong house, although said had visited property before, introduced the hallway as the lounge, what a twat, if you was the landlord would you be happy with someone like this showing your property. I tried to negotiate an offer, as the house was lovely, th...
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Was this helpful? Yes
Aug 09,2013
Minithumbdown
By:
Aug 09,2013
5 people found
this helpful
I would not recommend using Cedar Estates. From start to finish they have been utterly useless. To mention a few of the issues: We we\'re told we could move in at 1pm....at 8pm we were still waiting outside with a van full of belongings as they had got the timings completely wrong. We hired a parking space from one of their other clients on the same road but were getting notes from Cedar Estates on our car window saying it was a private driveway (we we\'re paying for it!) They gave the Energ...
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Jul 31,2013
Minithumbdown
Jordan Collins
Alex Croft
By:
Jul 31,2013
6 people found
this helpful
We would not recommend Cedar to anyone. Quick summary, Jordan Collins was dishonest regarding some evident water damage by informing us that it had been completely rectified. However, severe damp started to appear in the first week! We found out that Cedar knew about the damp before we moved through speaking to the contractors. Whilst we don't hold estate agents in a particularly heightened moral light, this level of dishonesty was disappointing. Furthermore, the flat was filthy when we moved...
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What agent could do to change your mind?
See review!
Attached Files
Was this helpful? Yes
Jul 04,2013
Minithumbup
Jordan Collins
By:
Jul 04,2013
1 people found
this helpful
Jordan was fantastic, he listened to our requirements and worked hard to secure the flat. He is also one of the few agents that we have dealt with who was honest and seemed to have our best interests in mind. We would thoroughly recommend him!...
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Was this helpful? Yes
May 15,2013
Minithumbdown
By:
May 15,2013
7 people found
this helpful
Cedar estates failed to inform me about several negative features of the flat I rented from them - 79 Broomsleigh Street. Firstly, the agent told me that they could only offer an eight month contract because the landlord wanted the property to be able to go on the market in June rather November again, but there wouldn\'t be an issue if we wanted to extend the contract. After speaking to a neighbour I realised this was a lie. The owener lives in Pakistan and returns to London every summer, An ...
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Was this helpful? Yes
Jan 29,2013
Minithumbup
By:
Jan 29,2013
1 people found
this helpful
This agent was very prompt with his work, he put in the time outside his work to get me moved into a property ASAP even when things went against us he came up with solutions quickly. Cheers bro....
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By: Jonathan Kushner
Feb 01, 2013
View all comments (1)
Thanks for your comment Ryan ( who is a new tenant of Cedar Estates) It was Jonathan Kushner in our office who looked after you. ...
Jan 29,2013
Minithumbup
Alex Croft
Jordan Collins
By:
Jan 29,2013
1 people found
this helpful
Being a first time landlord, and having already discussed renting my flat out with a larger estate agent, I found Alex and Jordan at Cedar to be especially helpful and I greatly appreciated their honest and frank approach which the other agent had been wholly lacking in. Before we had even marketed the flat to the public, Jordan quickly found suitable tenants and arranged for me to meet with them, and much sooner than I expected, my flat was being rented out and the whole process could not have...
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Was this helpful? Yes
Jan 27,2013
Minithumbup
Jordan Collins
Amanda Melville
By:
Jan 27,2013
0 people found
this helpful
Jordan was helpful, honest and amicable when showing us around Regency Lodge. Most admirably, he had the patience to deal with a protracted decision, and stayed on an hour after his working day to help us. Amanda, who took over at the end of the deal, was more than helpful in the office when dealing with the administrative side of things....
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Was this helpful? Yes
Dec 12,2012
Minithumbup
Jordan Collins
By:
Dec 12,2012
0 people found
this helpful
I recently moved to London and was looking for an apartment. My contact at Cedar estates was Jordan Collins. He helped me find the apartment I am currently living in. Jordan was helpful, proactive and always available (even on Sundays!). He always got back to me as soon as I had a question, concern or during the "negotiation process". Cedar estates has a very transparent process: no surprises in terms of extra fees....
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Was this helpful? Yes
Dec 11,2012
Minithumbup
By:
Dec 11,2012
0 people found
this helpful
We have just moved to the UK from Holland, so this was our first experience with renting a property in the UK. Jonathan from Cedar Estates showed us our current property and transparantly explained us the procedure. There were no unexpected fees, although the mandatory inventory fee was more expensive than what other agents would charge. Jonathan and also Anne Benjamin from Cedar Estates were patient and helpful with guiding us through the paperwork. We got disappointed when we moved in. Our ...
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Nov 19,2012
Minithumbup
Jordan Collins
By:
Nov 19,2012
0 people found
this helpful
I recently found a property with Cedar Estates and it was a great experience. Jordan Collins assisted in my search and was professional at all times, very personable and really took the time to understand our requirements. When the right thing came up, he was very proactive, getting in contact straight away to let me know about it. The service from Cedar Estates in general has also be great, with maintenance etc...
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Was this helpful? Yes
Nov 15,2012
Minithumbup
Jordan Collins
By:
Nov 15,2012
0 people found
this helpful
Jordan kept me informed all the way through the tenancy agreement, he was even available on a Sunday to answer questions, which I appreciated. Always on time, always professional and I\'d recommend him to anyone. Overall experience with the agent has been very good so far....
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Was this helpful? Yes
Nov 14,2012
Minithumbup
Alex Croft
By:
Nov 14,2012
0 people found
this helpful
I found Alex to be professional in his dealings, backed up by a pleasant and proactive team of colleagues, which led to the successful letting of my property...............
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Was this helpful? Yes
Nov 12,2012
Minithumbup
By:
Nov 12,2012
0 people found
this helpful
We have been renting a property with Cedar Estates for almost a year now, and we are very happy with the service they provide. They have shown great professionalism. For all demands, contractors can attend quickly our requests. We really appreciate their prompt responses and reactivity to all our requests. They do an outstanding work and we are very lucky to be with Cedar Estates....
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Was this helpful? Yes
Areas covered
  • NW6
  • North West London
  • NW2
  • West Hampstead
  • NW8
  • Kilburn
  • NW3
  • W1

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Review statistics

From Landlords From Tenants From Vendors From Buyers Other
14 0 57 35 4 0 0 0 3 4

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Agent Fees

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Last updated at 11:38 AM 15/06/2017 by Sophie

Complaints Procedure

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Last updated at 11:38 AM 15/06/2017 by Sophie

Awards won by Cedar Estates

Individual Branch Awards

Viktoria Herkner Viktoria Herkner
8 reviews

About Viktoria No description set View full profile
Jordan Collins Jordan Collins
Senior Lettings Negotiator
21 reviews

About Jordan No description set View full profile
Alex Croft - upload your photo Alex Croft
15 reviews

About Alex No description set View full profile
Amanda Melville - no image available Amanda Melville
Lettings Negotiator
2 reviews

About Amanda No description set View full profile
Trevor Davis Trevor Davis
Senior Lettings Negotiator
3 reviews

About Trevor No description set View full profile
Sophie Leaver - no image available Sophie Leaver
Lettings Administrator
0 reviews

About Sophie No description set View full profile
Sam Garcia - no image available Sam Garcia
Sales Manager
0 reviews

About Sam No description set View full profile

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