• Staff picture
    Darren
  • Staff picture
    Alex
  • Staff picture
    Trevor
  • Staff picture
    Jordan
  • Staff picture
    Sam
  • Staff picture
    Viktoria
  • Staff picture
    Niamh
  • Staff picture
    Sophie
  • Staff picture
    Marc
Cedar Estates is a leading estate agent providing a comprehensive service to our customers including Sales and Lettings in and around London.

With years of experience we have developed an extensive knowledge of the local property market enabling us to offer a wide-ranging service that is both friendly and professional as befits our reputation. We are committed to providing our customers (whether property sellers, buyers, developers etc) with individual high quality advice based on the wealth
Read full description...Cedar Estates is a leading estate agent providing a comprehensive service to our customers including Sales and Lettings in and around London.

With years of experience we have developed an extensive knowledge of the local property market enabling us to offer a wide-ranging service that is both friendly and professional as befits our reputation. We are committed to providing our customers (whether property sellers, buyers, developers etc) with individual high quality advice based on the wealth of experience of our local dedicated Sales team.

With all the traditional values you would expect from a well-established firm combined with the latest innovations and technology - we offer a modern quality service.
Cedar Estates

251 West End Lane
West Hampstead,London
Greater London
NW6 1XN
020 7431 1100

“Very professional...”

Mar 19,2019
Minithumbup
Sam
By: 'Maynor'
Mar 19,2019
0 people found
this helpful
Sam Garcia since the begging offered a professional and friendly service. He went above and beyond to help me getting a Studio Flat in a very short period. Thanks,...
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Comment on agent fees
Good
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“Perfect...”

Mar 18,2019
Minithumbup
Jordan
By: 'Joanne'
Mar 18,2019
0 people found
this helpful
Jordan showed me a few properties, including the right one. He was very relaxed and not pushy. I never felt pressured to make decisions. On the opposite - he was very attentive and was working hard to find the right property for me. He was ...
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“Seamless rental...”

Feb 28,2019
Minithumbup
Jordan
By: 'Sandy M'
Feb 28,2019
0 people found
this helpful
Working with Jordan has been an absolute pleasure. At every step of the process he has been professional, prompt and truly understood what I was looking for and how best to negotiate the landscape for me....
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Comment on agent fees
Appear reasonable to me
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“Fantasic quick process...”

Feb 05,2019
Minithumbup
Jordan
By: 'Ross'
Feb 05,2019
0 people found
this helpful
I had been in contact and had a few viewings with 3 separate estate agents. I found Jordan to be by far the best of the bunch. Really knowledgable of the area and showed us 3 properties. From the 1st property he got an idea of what ...
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“Excellent service is still alive and kicking...”

Feb 03,2019
Minithumbup
Trevor
Alex
By: 'David'
Feb 03,2019
0 people found
this helpful
Over the past month, I have been lucky enough to have an excellent new estate agency firm dealing with my rental property in Swiss Cottage north London. Forget the cliches regarding what you might expect from such a service. Nothing seems to get in the ...
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“327 Kilburn High Rd - assistance with requests re the property...”

Feb 01,2019
Minithumbup
Viktoria
Niamh
By: 'Enrico'
Feb 01,2019
0 people found
this helpful
I have been liaising with both Viktoria and Niamh since I moved in the property below September last year and their support has always been great. They in fact responded to all my requests promptly and by really going the extra mile. And the results ...
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“Great, consistent experience...”

Jan 22,2019
Minithumbup
Niamh
Viktoria
By: 'IJ'
Jan 22,2019
0 people found
this helpful
Both Vicky and Niamh have been very accommodating, reasonable and responsive. Would certainly recommend them to any other tenant. Helped with multiple issues over many months. Consistently great....
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“Friendly Staff, Quick Communication, and Great Maintenance...”

Jan 11,2019
Minithumbup
Jordan
Viktoria
By: 'H Cornish'
Jan 11,2019
0 people found
this helpful
We've rented properties through Cedar Estates twice now. Both times the viewing, offer, and contract processes ran smoothly and were clear throughout. Jordan is a very friendly and knowledgeable agent who's annoyingly good at convincing you the property is perfect for your needs! Cedar Estates ...
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Comment on agent fees
Although the initial rental fees are market average, we were frustrated that if we chose to renew our tenancy it would cost the same amount as before. A discount for renewals would be appreciated.
Was this helpful? Yes

“Great personal service...”

Jan 09,2019
Minithumbup
Trevor
By: 'Dan'
Jan 09,2019
0 people found
this helpful
Have used Cedar Estates for my first two flat rentals, both times through Trevor. He has been really helpful and always seems to go the extra mile to make things go smoothly. Can't recommend him highly enough....
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Comment on agent fees
Letting fees as standard, not excessive.
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“Highly recommended...”

Jan 03,2019
Minithumbup
By: 'Melisa'
Jan 03,2019
0 people found
this helpful
Excellent service, cedar estates are always a phone call or email away ready to quickly deal with any issues that arise. Friendly and efficient team...
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“Beyond the call of duty...”

Nov 30,2018
Minithumbup
Jordan
Alex
By: 'Oliver'
Nov 30,2018
0 people found
this helpful
In what was an unexpectedly arduous process, the agents went beyond the call of duty to get the deal done . They made a sound judgement call about us as people and they stood behind us and put in the extra work to fight our corner . ...
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“Very easy to deal with....”

Nov 22,2018
Minithumbup
Viktoria
Niamh
By: 'Paul C&J Trade'
Nov 22,2018
0 people found
this helpful
I have been working with Cedar Estates now for approximately seven years and have found it a very positive experience. Vicky and Niamh are a pleasure to deal with and always make sure the jobs are completed properly. I am always kept up to date ...
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Comment on agent fees
Good
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“Sam G...”

Nov 21,2018
Minithumbup
Sam
By: 'MG'
Nov 21,2018
0 people found
this helpful
Throughout the process of renting our flat - viewing, pre-move in checks, contracts etc. - Sam was always prompt, informative and friendly in his communication. Happy to recommend him!...
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Comment on agent fees
Agent's fees are always ridiculous.
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“Review of Interaction...”

Nov 19,2018
Minithumbup
Niamh
By: 'Sid'
Nov 19,2018
0 people found
this helpful
Niamh has been absolutely amazing with the way she's helped us, whether it's dealing with the heating and arranging British Gas visits, fixing the problems in the flat, or informing us about visits from the electricians. She's been extremely prompt and professional and our issues ...
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“Excellent property management...”

Oct 30,2018
Minithumbup
Niamh
Viktoria
By: 'Sian'
Oct 30,2018
0 people found
this helpful
Niamh was really good at keeping tenants informed of any visits/works scheduled for the flats. She also handled return of deposit after check out, and I was very appreciative of the quick and efficient way she dealt with the return....
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“Helpful tenant support...”

Oct 25,2018
Minithumbup
Viktoria
By: 'Jess'
Oct 25,2018
0 people found
this helpful
Viktoria was very attentive to any questions I had during my tenancy. She replied promptly and resolved situations quickly, usually sending someone to service the flat the same day as I contacted her....
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“Check out...”

Oct 25,2018
Minithumbup
Viktoria
By: 'Isabelle'
Oct 25,2018
0 people found
this helpful
Victoria was very helpful with the check out and responded very quickly and efficiently to all my queries and concerns....
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“Very Professional...”

Sep 26,2018
Minithumbup
Sam
By: 'Camille77'
Sep 26,2018
0 people found
this helpful
Sam was kind enough to show me a property early on a Saturday morning, the process was seamless. I would recommend Cedar Estates....
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Comment on agent fees
The £199 yearly renewal fee seems a bit excessive in my view.
Was this helpful? Yes

“Excellent!...”

Sep 03,2018
Minithumbup
Trevor
By: 'Christina'
Sep 03,2018
0 people found
this helpful
We recently rented a flat in West Hampstead through Cedar Rstates. Trevor has been very helpful and accommodating throughout the process. He is friendly, polite and reaponded to any querries promptly and efficiently. Would highly recommend!...
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“Worst ever!!! AVOID!!!...”

Aug 10,2018
Minithumbdown
Sam
Viktoria
By: 'Adrian'
Aug 10,2018
6 people found
this helpful
AVOID! AVOID! AVOID! The most unprofessional agency I ever encountered. They rented us a proprety that had mould and damp issues. I suppose they knew about the issues as the proprety's walls were just painted over, no treatments done for the walls. It's a health ...
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“Efficient service!...”

Jul 05,2018
Minithumbup
By: 'Ezequiel'
Jul 05,2018
0 people found
this helpful
Eyal has been very good at keeping me informed about new properties and finding one that met my requirements. He went out of his way to show me the apartment that I'm now renting. He took me through the place after 8pm which is way ...
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Was this helpful? Yes

“Review for Eyal (his name wasn't on the drop down menu)...”

Jul 05,2018
Minithumbup
Sophie
By: 'Eliott Conway'
Jul 05,2018
0 people found
this helpful
I found all staff members to be very helpful, though Eyal in particular was very approachable and stuck with us throughout the process. Couldn't of asked for a better service...
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Comment on agent fees
Very reasonable
Was this helpful? Yes

“Highly professional...”

Jul 05,2018
Minithumbup
By: 'Mr Clarke'
Jul 05,2018
0 people found
this helpful
Eyal was a great help in the whole process, I can't praise him highly enough. What a fantastic asset to the team and company this young man is....
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Comment on agent fees
Good
Was this helpful? Yes

“Property Management...”

Jun 07,2018
Minithumbup
By: 'Deirdre'
Jun 07,2018
0 people found
this helpful
After unimpressive responses from the property management department of your business, Cherif came along to eventually save the day. After He has responded to any issues raised swiftly, efficiently and professionally....
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“Quick and easy!...”

Jun 04,2018
Minithumbup
Sam
Sophie
By: 'Cristina'
Jun 04,2018
0 people found
this helpful
We had a great experience with Cedar Estates. Sam particulary understood exactly what we were looking for and we couldn't be happier with our new flat. Sophie was very helpful as well....
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“Very professional and helpful...”

May 18,2018
Minithumbup
Sam
By: 'Denisa'
May 18,2018
0 people found
this helpful
Sam is doing an amazing job. He helped us to find very quick a property based on our requirements keeping an amazing contact throughout the whole process....
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“Very helpful, efficient and polite!...”

May 18,2018
Minithumbup
By: 'Ligia S.'
May 18,2018
0 people found
this helpful
We needed a couple of services on the flat so far, and Cherif was extremely helpful in both of them. He always replies quickly and gets things sorted right away. I'm happy to know we can count on him. Definitely recommend him!...
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“Flat Renting Process Flat...”

May 15,2018
Minithumbup
Jordan
By: 'Nisma Tekbali'
May 15,2018
0 people found
this helpful
Jordan Collins makes one of the least fun things, looking for a new flat, so easy and so smooth. He helped my sister and I find the perfect place to live, updating us at every step of the way. Jordan is approachable and easy to ...
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“Five stars to Sam!...”

May 09,2018
Minithumbup
Sam
By: 'Sian'
May 09,2018
0 people found
this helpful
Sam really went above and beyond to provide me with all the assistance I needed to secure my tenancy. He took calls out of hours, and no question was left unanswered....
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Comment on agent fees
Fees are typical.
Was this helpful? Yes
By: Cedar Estates
May 14, 2018
View all comments (1)
Dear Sian, Thank you for such a great review. We are so glad to hear what a positive experience you have had with us. It is one of our highest priorities to ensure customer satisfaction and maintain a high level of customer communication. You have a been a pleasure to deal with. Cedar Estates. ...

“Great Service...”

Apr 30,2018
Minithumbup
Trevor
Viktoria
By: 'Great Service'
Apr 30,2018
0 people found
this helpful
The agency is really professional and very quick to help for any queries. Trevor is really a great agent! Victoria and Cherif are really kind and helpful with all the maintenance staff....
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Comment on agent fees
really good
Was this helpful? Yes
By: Cedar Estates
May 14, 2018
View all comments (1)
Dear 'Great Service', Thank you for such a kind review. We are so pleased that you were impressed by our high level of customer service and our efficiency to deal with any issues that may arise. Our property maintenance team are always there to ensure that our Tenants are happy in their homes. We were so sorry to see you go, please come back and visit us on your return to the UK. ...
Areas covered
  • NW6
  • North West London
  • NW2
  • West Hampstead
  • NW8
  • Kilburn
  • NW3
  • South Hampstead
  • W1
  • Maida Vale
  • NW9
  • Cricklewood
  • Belsize Park
  • Hampstead Heath
  • South Hampstead
  • W9

NAEA ARLA TDS


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
20 0 122 37 4 0 4 0 7 5

Fees

No fees set.

Complaints Procedure

CEDAR ESTATES COMPLAINTS PROCEDURE:

We are committed to providing high-quality service to all of our clients. When something goes wrong, we need you to tell us about it. This will help us to improve our standards.
Our Complaints Procedure
If you have a complaint, please contact us with the details.
What will happen next?

1. We will send you a letter or email acknowledging receipt of your complaint within three working days of us receiving the complaint, enclosing a copy of this procedure.

2. We will then investigate your complaint. This will normally involve passing your details to our client care representative Alex Croft, who will review your matter file and speak to the member of staff who acted for you.

3. Alex Croft will then respond by letter or email, or invite you to a meeting to discuss and hopefully resolve your complaint. He will do this within 15 working days of sending you the acknowledgement letter.

4. Within three days of the meeting Alex Croft he will write to you to confirm what took place and any solutions he has agreed with you.

5. If you do not want a meeting or it is not possible, Alex Croft will send you a detailed written reply to your complaint, including his suggestion for resolving the matter, within 15 working days of sending you the acknowledgement letter.

6. At this stage, if you are still not satisfied, you should contact us again and we will arrange for another person or someone unconnected with the matter or the firm, to review the decision.

7. We will write to you within 14 days of receiving your request for a review, confirming our final position on your complaint and explaining our reasons.

Should we be unable to resolve the complaint, you are able to contact The Property Ombudsman (TPO).
Their address is : Milford House, 43 - 55 Milford Street, Salisbury, Wiltshire, SP1 2BP
Their phone number is : 01722 333306
Website : www.tpos.co.uk
Email address : admin@tpos.co.uk

Should you require any further information relating to this procedure, please do not hesitate to contact our office on 020 7431 1100 or by email to alex@cedarestates.com.
Last updated at 9:53 AM 25/04/2018 by Sophie
Staff picture Darren
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Staff picture Alex
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Staff picture Trevor
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Staff picture Jordan
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Staff picture Sam
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Staff picture Viktoria
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Staff picture Niamh
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