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    Ryan O'Donnell
  • Jonathan Kushner
    Jonathan Kushner
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    J D
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    Viktoria Tarrova
  • Jordan Collins
    Jordan Collins
  • Gregory Patalacci
    Gregory Patalacci
  • Ben Nachman
    Ben Nachman
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    Alex Croft
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    Amanda Belfast
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    Amir Shafi
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    TREVOR DAVIS
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    Anne Benjamin
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    Victoria london
Cedar Estates has been established since 1988 and, as fully independent Estate Agents, provide a personal and professional service.
Properties for sale
Properties for rent
Mar 02,2017
Minithumbdown
By:
Mar 02,2017
1 people found
this helpful
I had the pleasure to stay a whole year in a rented apartment near their office. The agency is capable to stress you doing psychologic tricks when you book the first viewing, making you rush to fill their contract without reading all the clauses which are really tricky when you want to end the tenancy. The rented apartment which was a conversion is nice to see but bad to live, I had mice, several water leaks, pressure problems, crap heating system (be aware if the apartment has just electricit...
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Jan 27,2017
Minithumbup
Jordan Collins
By:
Jan 27,2017
1 people found
this helpful
Perfect service. We were in such a rush to move and Jordan made it happen within 2 days from start to finish. Couldn't be happier with our property....
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Sep 06,2016
Minithumbup
TREVOR DAVIS
By:
Sep 06,2016
0 people found
this helpful
We have been very impressed with Trevor from Cedar Estates. He has gone over and beyond what was necessary; brand new furniture was delivered at little notice, a contractor carried out repairs within days of notification. I would wholeheartedly recommend this estate agents....
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May 21,2016
Minithumbdown
By:
May 21,2016
3 people found
this helpful
If there were a zero-star, I would have rated that way... I wish I have found this site before I dealt with them, now only hoping that one less person would have to experience this. The agency should have any fixing completed and promised furniture ready before I move in. But no, they did it ON THE DAY AND THE FOLLOWING DAY after I move in, as moving flat itself is not stressful enough and they wanted to fix the problems while I pay the rent. Because they leave NO GAP DAYS between the previous ...
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Jun 28,2015
Minithumbdown
Alex Croft
Anne Benjamin
By:
Jun 28,2015
13 people found
this helpful
One review here says RUN", I wish I'd listened. This is the least professional agency I have ever had the misfortune to rent from, and I've lived in Yorkshire. I took over a tenancy late and soon there was one slight issue, once my flatmates boiler broke (along with many others in the building I heard). They fixed the boiler but removed his closet space in the process (the clothes closet and boiler is in the same place). When he complained that they'd messed up the room he'd paid for, w...
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Was this helpful? Yes
Aug 14,2014
Minithumbup
TREVOR DAVIS
By:
Aug 14,2014
0 people found
this helpful
Trevor was fantastic through our process, he was prompt on sorting out our forms and agreements and delivered on his promise that our place would be in good condition when we moved in. Trevor is friendly and very approachable, making the ordeal more pleasant and less daunting when dealing with the hassle of sorting the money side of things....
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Jul 29,2014
Minithumbdown
By:
Jul 29,2014
6 people found
this helpful
This is an atrocious agency, which should be avoided at all costs. I made an offer on a property in London. I was required to pay a substantial deposit on the property before my offer was even communicated to the landlord. This is a repugnant practice, which is likely to be an unlawful violation of the Unfair Terms in Consumer Contracts Regulations 1999. I was also required to fill in a number of electronic forms which did not work properly. The spelling and grammar in Cedar's emails were so poo...
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Was this helpful? Yes
By: Alex Croft (Manager)
Jul 30, 2014
View all comments (1)
We appreciate the time you've taken to provide feedback. Six days after the terms of letting had been agreed, the Landlord then informed us that they no longer wished to proceed as they would refurbish the property. This was not our choice and we would rather the Letting had proceeded to completion. Please understand and appreciate that this was not our choice or recommendation to the Landlord. This was out of our hands and we do not wish for the Landlords actions or decisions to be a ref ...
Jun 05,2014
Minithumbup
Viktoria Tarrova
By:
Jun 05,2014
0 people found
this helpful
Cedar are one of the better estate agencies that I have dealt with over 14 years of renting. There are the standard problems that are common with all modern estate agencies (namely, administration fees and the pain it takes to have these reduced to a fair amount for things like renewal of a tenancy agreement) but, from my experience, what sets Cedar apart is their staff and their willingness to actually listen to what tenants say. In particular, Viktoria Herkner is quite frankly the best Pro...
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Was this helpful? Yes
Apr 30,2014
Minithumbdown
Victoria london
By:
Apr 30,2014
8 people found
this helpful
OMG, run if you still can. This is the worse service I\'ve ever had in my life. The agents are rude and absolutely careless. I\'ve been living in my flat for a year now. The first day I moved into my flat, there was dust everywhere, due to refurbishment works done before my arrival, dust on the floor you could see your footprints. Noticed also a bunch of things the previous tenant left in the flat, some brushes and tools that the workers left too and the decoration of the walls that weren...
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What agent could do to change your mind?
Well simple, start taking responsibilities for their actions. - Better Organizing - Keep Tenants inform - Drop the DIY for others attitude - Be conscious that they are a service business and that the landlord is not the only so should serve both parties. - Efficiency - Asking to care is a bit much but yeah - Be helpful without all the drama 5000 emails to get things done - Compensation for their mistakes - apologies work once or twice then lose there credibility
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By: Diana
Apr 30, 2014
View all comments (2)
Yes I renewed because, as I was told in december 2013, there was no other flat available and not the best time to get one that will free up because, it was close to Christmas and since no propositionsÒ€¦ So what are my options? Move out and have no flat and take the first one I see? So that is the approach if you are not happy with our services, instead of improving, you can just leave? Interesting way of seeing things. I like my flat what I don't like is the bad service and careless manners ...
Apr 30,2014
Minithumbup
Alex Croft
By:
Apr 30,2014
1 people found
this helpful
I am writing to express what a positive experience I have had as a result of dealing with Alex from Cedar Estates. I have dealt with a few Estate Agents in my time and its easy to see why so many have a bad reputation. I have to say that on this occasion things could not be more opposite. Cedar Estates are the most professional ,respectful estate agents I have ever come across in West Hampstead. From my initial enquiry to the way my requirements as a tenant have been treated I can only say that ...
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Jan 05,2014
Minithumbdown
Anne Benjamin
By:
Jan 05,2014
7 people found
this helpful
We got burgled on New Year\'s Eve and as we were out of the country, the neighbours contacted the agency upon discovery. They were told to contact the police; neither the police or the neighbours knew our contact details unlike the agency who have both of our phone numbers and email addresses, yet failed to contact us regarding the break-in. We came home almost a day after the burglary was discovered, completely oblivious to what happened. The fact that when I called the agency and spoke to a me...
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What agent could do to change your mind?
The agency knew about the break-in yet didn\'t contact us. We will never use the agency and warm everybody else too.
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Dec 30,2013
Minithumbdown
By:
Dec 30,2013
7 people found
this helpful
My experience with Cedar Estates was quite painful. I decided to share it in the hopes that it might contribute to their reputation and make them realise what good customer service is. At the stage of signing the contract I was already upset, because the spelled out about 15 different clauses of the charges their tenants are supposed to pay on top of rent. Attempts to negotiate some reasonable clauses were turned down quite roughly. I told them I feel trapped by the contract rather than prote...
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What agent could do to change your mind?
Their agents are actually great. It\'s the property management staff that I had an issue with.
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Nov 12,2013
Minithumbup
Alex Croft
Viktoria Tarrova
By:
Nov 12,2013
1 people found
this helpful
Cedar estates has been managing our property portfolio whilst we have been living abroad. They have always been helpful and accommodating and have looked after our interests conscientiously. In particular we are grateful to Alex and Vicky for all their support and very good help. Lois B...
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Was this helpful? Yes
Nov 05,2013
Minithumbup
TREVOR DAVIS
By:
Nov 05,2013
1 people found
this helpful
i rent a flat in Kilburn with the help of Cedar Lettings and the agent was Trevor. Mr Trevor Davis was very helpful, he try to understand from the first time my needs, he was all the time with a smile and try to make my life easier. He took me and my partner to have a view of the flat first, secondly we came back to his office and listen carefully all our complaints about the flat, and he tried directly to satisfied us. So we decide to sign the contract , and the procedure was very quick an...
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Was this helpful? Yes
Oct 08,2013
Minithumbdown
By:
Oct 08,2013
10 people found
this helpful
By far the WORST agency I\'ve ever worked with. We were entirely misled by the agent from the start regarding the condition of the property. From the very first day Cedar Estates were a nightmare to deal with. The day we moved in not only was the flat a disgusting mess but a window was broken. We had 10 leaks in 12 months and a mouse infestation - all of which seemed trivial to the agency. I would never rent from them again. Beware....
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Aug 19,2013
Minithumbdown
By:
Aug 19,2013
7 people found
this helpful
Worst agency I\'ve ever dealt with, viewed fantastic property - advertised as furnished or unfurnished, asked agent direct questions, is it unfurnished, is it available on long lease, answered yes to both, was lying. When viewing tried keys in wrong house, although said had visited property before, introduced the hallway as the lounge, what a twat, if you was the landlord would you be happy with someone like this showing your property. I tried to negotiate an offer, as the house was lovely, th...
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Was this helpful? Yes
Aug 09,2013
Minithumbdown
By:
Aug 09,2013
5 people found
this helpful
I would not recommend using Cedar Estates. From start to finish they have been utterly useless. To mention a few of the issues: We we\'re told we could move in at 1pm....at 8pm we were still waiting outside with a van full of belongings as they had got the timings completely wrong. We hired a parking space from one of their other clients on the same road but were getting notes from Cedar Estates on our car window saying it was a private driveway (we we\'re paying for it!) They gave the Energ...
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Was this helpful? Yes
Jul 31,2013
Minithumbdown
Jordan Collins
Alex Croft
By:
Jul 31,2013
6 people found
this helpful
We would not recommend Cedar to anyone. Quick summary, Jordan Collins was dishonest regarding some evident water damage by informing us that it had been completely rectified. However, severe damp started to appear in the first week! We found out that Cedar knew about the damp before we moved through speaking to the contractors. Whilst we don't hold estate agents in a particularly heightened moral light, this level of dishonesty was disappointing. Furthermore, the flat was filthy when we moved...
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What agent could do to change your mind?
See review!
Attached Files
Was this helpful? Yes
Jul 04,2013
Minithumbup
Jordan Collins
By:
Jul 04,2013
1 people found
this helpful
Jordan was fantastic, he listened to our requirements and worked hard to secure the flat. He is also one of the few agents that we have dealt with who was honest and seemed to have our best interests in mind. We would thoroughly recommend him!...
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Was this helpful? Yes
May 15,2013
Minithumbdown
By:
May 15,2013
7 people found
this helpful
Cedar estates failed to inform me about several negative features of the flat I rented from them - 79 Broomsleigh Street. Firstly, the agent told me that they could only offer an eight month contract because the landlord wanted the property to be able to go on the market in June rather November again, but there wouldn\'t be an issue if we wanted to extend the contract. After speaking to a neighbour I realised this was a lie. The owener lives in Pakistan and returns to London every summer, An ...
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Was this helpful? Yes
Jan 29,2013
Minithumbup
Ryan O\\\'Donnell
By:
Jan 29,2013
1 people found
this helpful
This agent was very prompt with his work, he put in the time outside his work to get me moved into a property ASAP even when things went against us he came up with solutions quickly. Cheers bro....
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Was this helpful? Yes
By: Jonathan Kushner
Feb 01, 2013
View all comments (1)
Thanks for your comment Ryan ( who is a new tenant of Cedar Estates) It was Jonathan Kushner in our office who looked after you. ...
Jan 29,2013
Minithumbup
Alex Croft
Jordan Collins
By:
Jan 29,2013
1 people found
this helpful
Being a first time landlord, and having already discussed renting my flat out with a larger estate agent, I found Alex and Jordan at Cedar to be especially helpful and I greatly appreciated their honest and frank approach which the other agent had been wholly lacking in. Before we had even marketed the flat to the public, Jordan quickly found suitable tenants and arranged for me to meet with them, and much sooner than I expected, my flat was being rented out and the whole process could not have...
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Was this helpful? Yes
Jan 27,2013
Minithumbup
Jordan Collins
Amanda Belfast
By:
Jan 27,2013
0 people found
this helpful
Jordan was helpful, honest and amicable when showing us around Regency Lodge. Most admirably, he had the patience to deal with a protracted decision, and stayed on an hour after his working day to help us. Amanda, who took over at the end of the deal, was more than helpful in the office when dealing with the administrative side of things....
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Dec 12,2012
Minithumbup
Jordan Collins
By:
Dec 12,2012
0 people found
this helpful
I recently moved to London and was looking for an apartment. My contact at Cedar estates was Jordan Collins. He helped me find the apartment I am currently living in. Jordan was helpful, proactive and always available (even on Sundays!). He always got back to me as soon as I had a question, concern or during the "negotiation process". Cedar estates has a very transparent process: no surprises in terms of extra fees....
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Dec 11,2012
Minithumbup
Jonathan Kushner
By:
Dec 11,2012
0 people found
this helpful
We have just moved to the UK from Holland, so this was our first experience with renting a property in the UK. Jonathan from Cedar Estates showed us our current property and transparantly explained us the procedure. There were no unexpected fees, although the mandatory inventory fee was more expensive than what other agents would charge. Jonathan and also Anne Benjamin from Cedar Estates were patient and helpful with guiding us through the paperwork. We got disappointed when we moved in. Our ...
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Was this helpful? Yes
Nov 19,2012
Minithumbup
Jordan Collins
By:
Nov 19,2012
0 people found
this helpful
I recently found a property with Cedar Estates and it was a great experience. Jordan Collins assisted in my search and was professional at all times, very personable and really took the time to understand our requirements. When the right thing came up, he was very proactive, getting in contact straight away to let me know about it. The service from Cedar Estates in general has also be great, with maintenance etc...
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Was this helpful? Yes
Nov 15,2012
Minithumbup
Jordan Collins
By:
Nov 15,2012
0 people found
this helpful
Jordan kept me informed all the way through the tenancy agreement, he was even available on a Sunday to answer questions, which I appreciated. Always on time, always professional and I\'d recommend him to anyone. Overall experience with the agent has been very good so far....
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Nov 14,2012
Minithumbup
Alex Croft
By:
Nov 14,2012
0 people found
this helpful
I found Alex to be professional in his dealings, backed up by a pleasant and proactive team of colleagues, which led to the successful letting of my property...............
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Nov 12,2012
Minithumbup
By:
Nov 12,2012
0 people found
this helpful
We have been renting a property with Cedar Estates for almost a year now, and we are very happy with the service they provide. They have shown great professionalism. For all demands, contractors can attend quickly our requests. We really appreciate their prompt responses and reactivity to all our requests. They do an outstanding work and we are very lucky to be with Cedar Estates....
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Was this helpful? Yes
Nov 06,2012
Minithumbup
Alex Croft
By:
Nov 06,2012
0 people found
this helpful
I Rented my property through Cedar estates, and Alex was the person dealing with it. He/They kept me informed of all viewings, all feedback, and negotiated and got the deal done iin an efficent and professional manner. I would not hesitate to use Cedar Estates again, and recommend them to Friends and family....
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Was this helpful? Yes
Nov 02,2012
Minithumbup
Alex Croft
By:
Nov 02,2012
1 people found
this helpful
Recently rented a property through cedar estates. My contact was Alex Croft (the tall guy) he was efficient, articulate, helpful and knowledgeable. He understood exactly what i was looking for which saved a lot of time. Overall the service was good and i would recommend them...
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Was this helpful? Yes
Nov 02,2012
Minithumbup
Alex Croft
By:
Nov 02,2012
0 people found
this helpful
I let through Cedar Estates using Alex Croft and he was very approachable, precise and knowledgeable. The overall service was the best I\'ve encountered and I highly recommend them....
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Was this helpful? Yes
Nov 01,2012
Minithumbup
Jordan Collins
By:
Nov 01,2012
0 people found
this helpful
I am very satisfied with this agency especially Jordan Collins. Me and my partner were checking the pictures of flats to rent outside of the agency, and Jordan directly came to talk to us. He was very friendly, professional, and quickly understood what we were looking for. We visited a flat in the same day that perfectly matched our needs and were able to move in only 2 months later. I would recommend Cedar Estates to anyone....
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Oct 28,2012
Minithumbup
Jordan Collins
By:
Oct 28,2012
0 people found
this helpful
Searched in the area for a couple of days. Cedar Estates was really helpful by contacting us quickly concerning our requirements and made the wole process of becoming a tenant very easy. We definitly recommend Cedar Estates and their services....
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Oct 27,2012
Minithumbup
Jordan Collins
By:
Oct 27,2012
0 people found
this helpful
Jordan Collins is exceptionally helpful, staying on after hours to finalise our deal. Very useful, sharp-witted and affable. highly recommended. lovely chap...
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Was this helpful? Yes
Oct 16,2012
Minithumbup
Jonathan Kushner
Viktoria Tarrova
By:
Oct 16,2012
1 people found
this helpful
I am very satisfied from the services I received from Cedar Estates during my moving to my new flat and after that. They were always very helpful and quick to reply in any enquiries we had. Jonathan was very helpful and polite and Viktoria as well. They know very well the properties they let and they\'re very well organised, so it\'s very easy to understand the needs of our flat. And the best think Is that I know that if something my come, conserving the flat, in the future,they will be happy t...
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Oct 04,2012
Minithumbdown
By:
Oct 04,2012
24 people found
this helpful
Renting with Cedar Estates was possibly the worst decision we have ever made. Our experiences with renting in the past have always been pleasant but only because we went through private landlords; we thought we\'d give these agents a chance, what\'s the worst that could happen? Ahem, where do I start?! Firstly, this is NOT a \'malicious review\' written by another agent. I see that Cedar are commenting on the bad reviews suggesting this just to cover themselves. It\'s NOT fake and is written ...
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Was this helpful? Yes
By: YetAnotherDisgruntledFormerTenant
Mar 22, 2013
View all comments (5)
I've also had recent dealings with Cedar and can confirm the above reviews... Truly appalling. Aside from being in breach of contract for my entire tenancy, they also creamed as much as they possibly could off my deposit on leaving, despite the flat being in virtually the same state on leaving as it was on moving in. I also don't know where they find cleaners that charge the amount they apparently do, but by the time you find out that Cedar plan to ream you, it's too late. There are a few other ...
Oct 04,2012
Minithumbup
Jordan Collins
By:
Oct 04,2012
1 people found
this helpful
Jordan (and everything in the agency) have been very helpful, showed me three properties answering to different types of flats but within the price range I have originally set and the standards I was looking for, among which I have been able to find the flat into which I recently moved. Thanks!...
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Sep 30,2012
Minithumbup
Jordan Collins
By:
Sep 30,2012
1 people found
this helpful
I had a very good experience with this agency and particularly Jordan Collins. The staff is very welcoming and the service provided is really good. They were reactive and very efficient. Even after signing the agreement they are still concerned. I also appreciated that the legal formalities were very well respected, which is not always the case. I would recommend this agency....
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Sep 27,2012
Minithumbup
Jonathan Kushner
By:
Sep 27,2012
1 people found
this helpful
I\'ve been in my new studio flat for just under a month. From the first viewing to the move in date and since Jonathan at Cedar Estates has been excellent. Very professional, answers all queries within 24 hours and is easy to reach. Compared to my previous letting agent (who were terrible) Cedar Estates are spot on....
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Sep 16,2012
Minithumbup
By:
Sep 16,2012
1 people found
this helpful
The agent listened to what we required and acted upon it. Only serious buyers were introduced and we were kept informed of all viewings, interest and offers. We were advised about values and market conditions and once a sale was agreed, Jonathan continued to actively ensure a smooth process through to exchange and completion....
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Was this helpful? Yes
Sep 13,2012
Minithumbup
Jonathan Kushner
By:
Sep 13,2012
1 people found
this helpful
Great agent. Hard working, reliable. Truthful. Rare qualities in this sector. would definitely use them again...
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Was this helpful? Yes
Sep 13,2012
Minithumbup
Jordan Collins
By:
Sep 13,2012
0 people found
this helpful
Our experience with Cedar Estates has been overall very good. Jordan Collins was very helpful while we were looking for a property and got things sorted very quickly for us once we made an offer. No complaints whatsoever and we would definitely recommend Cedar Estates....
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Was this helpful? Yes
Sep 13,2012
Minithumbup
Ben Nachman
By:
Sep 13,2012
2 people found
this helpful
Ben was very friendly, professional and flexible. He helped us find the perfect apartment to rent. Within a week or so of contacting Ben, he had found two apartments that fit exactly the description we provided, its always great to have choice! He didnt rush us into making a decision, something we saw with other agents that didnt make us too comfortable to deal with the agency in the long run. Definitely recommend dealing with Ben for his positive attitude, knowledge of the market and keeping...
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Was this helpful? Yes
Sep 07,2012
Minithumbup
Jordan Collins
By:
Sep 07,2012
0 people found
this helpful
I would highly recommend using Jordan from Cedar Estates. On the same day as speaking to him on the phone, he quickly arranged for us to see various flats and before we knew it, he had secured a property for us. He really was a pleasure to deal with and professional in his approach, assisting with all the questions we had following up until the move in date....
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Was this helpful? Yes
Sep 06,2012
Minithumbdown
By:
Sep 06,2012
4 people found
this helpful
Alex - lovely and very good at his job. Can not criticise. Viktoria - awful. I\'m so fuming right now I can\'t even elaborate....
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What agent could do to change your mind?
Better communication and less ridiculous and random fees.
Attached Files
Was this helpful? Yes
Sep 03,2012
Minithumbup
Jordan Collins
By:
Sep 03,2012
0 people found
this helpful
My girlfriend and myself were looking for a studio/one bedroom flat around Finchley Road/ Swiss Cottage area. After posting the add on several websites, Jordan Collins was literally the first one to call us back. He understood exactly what we were looking and did not try impose other ideas, as often happens with big agencies. The moment there was a great opportunity Jordan contacted us straightaway and the deal was closed shortly after. I would like to recommend Cedar Estates and Jordan ...
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Was this helpful? Yes
Aug 31,2012
Minithumbup
By:
Aug 31,2012
0 people found
this helpful
I recently used Cedar Estates to find and let a studio apartment near Finchley Road. The agents were very prompt in returning all my calls and were happy to answer all of my questions and concerns. The signing process was also very quick and easy to complete and I\'ve been generally surprised as to how quickly I was able to find a great apartment. Thanks!...
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Was this helpful? Yes
Aug 20,2012
Minithumbup
Gregory Patalacci
By:
Aug 20,2012
1 people found
this helpful
The agent was very straight foward and clear, right from the outset, about where the market was and what to expect. No hidden agenda; no porkies; very curtuous and very flexible in terms of how I dealt with him. Always calling or replying to calls regularly/promptly. He also helped quite a bit with the negotiation with the Landlord with no excessive pressure. The feeling of trustworthiness was there from begining to the end. Eventually, I did not take a property with him (as I found something el...
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Was this helpful? Yes
Aug 10,2012
Minithumbup
Jordan Collins
By:
Aug 10,2012
0 people found
this helpful
My boyfriend and I wanted to rent a one bedroom flat in or around West Hampstead. My boyfriend rang Cedar Estates and discussed what we were looking for. We made an appointment for the time that was most convienient for us. Within two hours we had met Jordan Collins at the office, had a brief discussion, viewed five properties and signed for one! Jordan was very proffesional and friendly. He answered any questions we had and was very knowledgeable about the surrounding area. This was the first...
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Jul 16,2012
Minithumbup
Jordan Collins
By:
Jul 16,2012
0 people found
this helpful
All - I would like to highly recommend Cedar Estates and Jordan Collins in particular. Jordan quickly understood my requirements and arranged viewings only of properties meeting my criteria. But best of all, he got me to my present flat in West Hampstead; I have called several times to other agencies that managed this property but was only Jordan the one that quickly returned my calls and arranged everything for me be leaving here. The agency even helped the landlord and us to closed the agreeme...
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Jul 10,2012
Minithumbup
Alex Croft
By:
Jul 10,2012
0 people found
this helpful
I rented through Alex six months ago and must say from the time I placed the offer and all the way through the process it has been painless. The management of the flat I rent is also handled by Cedar Estates and the service level is impeccable. Any issue has been resolved quickly and efficiently. I would defiantly use again and recommend their service....
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Jun 29,2012
Minithumbup
Alex Croft
By:
Jun 29,2012
0 people found
this helpful
Cedar Estates have been renting my flat out for many years and I have been totally impressed by their professionalism, service and experience. The tenants they have found have been superb. They are very fair and reasonable when negotiating between ourselves and our tenants and I know our tenants feel the same. I have dealt with all the team at Cedar Estates and find everyone very approachable and friendly. I have recommended lots of our friends who to have only great comments. Well done all at...
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Jun 24,2012
Minithumbdown
By:
Jun 24,2012
8 people found
this helpful
We went to view a property through cedar estate agents which was being decorated at the time. The carpets were ripped, mouldy in places and had cig burns in areas. Alex from Cedars ensured us that the carpets would be replaced, the sofas will have new covers and the property would be professional cleaned. They blamed the previous tenants and rather naively, we believed them. The day we moved in, as we opened the door, a stench of mould and paint fumes overwhelmed us, the carpets had not been re...
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What agent could do to change your mind?
They ripped us off and put us through hell
Attached Files
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By: Jen
Oct 06, 2012
View all comments (3)
Sounds about right. In fact, this sounds a lot like the place I rented from them. Here's my review: http://www.allagents.co.uk/review/34422/ Cedar, you know that this is a real review. Stop lying for the good of mankind! Why don't you do the decent thing and cease business. The world (North West London) will be a much better place! Sorry to hear of your experiences Katherine. I feel your pain. Jen ...
Jun 16,2012
Minithumbup
Jonathan Kushner
By:
Jun 16,2012
3 people found
this helpful
I would like to leave a comment about Jonathan Kushner. While the agency does not manage this property, I live close to the agent\'s office and had a really unusual and difficult (and potentially dangerous ) issue with the flat. As a last resort, I rang Jonathan who went so far and above the call of duty to assist me that he deserves a medal. He arrived and helped basically get me out of the flat, as I was trapped behind a door with the handle having come off in my hand. He was calm, profession...
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Jun 12,2012
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Jonathan Kushner
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Jun 12,2012
3 people found
this helpful
Jonathan has been very helpful from the time that we have seen our property to the time we moved in. He has dealt with all of our queries very promptly and super efficiently. he has a very calm demeanour and is very patient and has been a real pleasure to do business with. He is also approachable and friendly....
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Jun 01,2012
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Jonathan Kushner
Viktoria Tarrova
By:
Jun 01,2012
2 people found
this helpful
The Cedar Estates maintenance team are the best I have come across having rented a number of properties for the last 7 or so years. This is mainly down to good communication - there is always someone at the end of an email or telephone (usually Vicky) and we\'re always kept in the loop on what\'s happening with our issue. If we do chase them, they never make us feel like we\'re a pain for nagging or emailing, which is nice because often previous letting agents I\'ve experienced seem to forget t...
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May 27,2012
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Jonathan Kushner
By:
May 27,2012
3 people found
this helpful
Highly professional, honest and efficient! Jonathan, who helped me secure the flat of my dreams, was accessible the whole time, returned ALL of my calls and ensured the whole process went smoothly. I am truly satisfied with the service I received and extremely greatful to Cedar Estates and to Jonathan Kushner for always being there when I needed them....
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May 22,2012
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Ben Nachman
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May 22,2012
3 people found
this helpful
Ben was very helpful all throughout our contract, from day one , when we contacted him through the internet. As the family of an internaitonal student based in London, we thank him for the help and support he gave us throughout the lease. It is not easy to renta a flat in London coming from abroad, but we were helped and instructed to the last detail. In fact, all of Cedar Estates personnel was helpful and courteous. If we ever are in need for London accomomdations, we wont hesitate to...
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May 18,2012
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Jordan Collins
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May 18,2012
1 people found
this helpful
As requested, Jordan showed me around a number of properties to give me an idea of the options in West Hampstead and the surrounding area. He was very professional and knowledgable of property and the local area. I was impressed with the standard of properties on offer from Cedar Estates. The only point that I wasn\'t happy with was the degree of competitive tension exerted and the lack of updates provided while waiting to see whether my offer had been accepted. However, it is a landlord\'s m...
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May 18,2012
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Jordan Collins
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May 18,2012
1 people found
this helpful
With help from Jordan Collins from Cedar Estates we were able to rent a property in an excellent location. Jordan's professionalism made the whole process quick and easy. I had no problems with contacting him and he dealt with my enquiries promptly and efficiently. Highly recommended....
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May 17,2012
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Jordan Collins
By:
May 17,2012
1 people found
this helpful
I used Cedar Estates for the second time when looking for a flat in West Hampstead. I found them very helpful, professional and efficient, especially Jordan Collins who (again) was my agent. Thanks for all your help!...
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May 16,2012
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Gregory Patalacci
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May 16,2012
2 people found
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I recently rented a property through Cedar Estates West Hampstead. Every one knows it is very time consuming the first month. So far I\'ve had a good response regarding my queries as well when urgent (especially Gregory Patalacci)....
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May 09,2012
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Viktoria Tarrova
By:
May 09,2012
1 people found
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So far the service provided by Viktoria has bee very good. Any queries and problems connected to our flat has been dealt with efficiently and promptly in a courteous manner. We have been happy with the service up to now, and hopefully it will continue....
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May 05,2012
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May 05,2012
13 people found
this helpful
My entire experience with Cedar Estates from the moment I signed a tenancy agreement until the day I completed my dealings with them has been a nightmare. I strongly urge any potential tenants to think twice before dealing with them. From the outset I was promised a furnished flat. The over-enthusiastic agent on showing me the property told me the flat came with most of the furniture and appliances included. Yet when I moved in, the items he promised were nowhere to be found and I was belitt...
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May 01,2012
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Jonathan Kushner
By:
May 01,2012
3 people found
this helpful
We worked with Jonathan Kushner to sell our flat in West Hampstead NW6. We had a failed buyer in Oct 2011 but just closed another buyer this month. He worked hard and diligently from start to finish, was present at the viewings and was very good at following up with potential buyers. Once we had found he buyer he continued to provide support right through till exchange. He put us in a good position with two potential buyers right till the end, he also responds very fast to email which is a big p...
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Apr 24,2012
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Viktoria Tarrova
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Apr 24,2012
0 people found
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Vicky is a fantastic property manager. When I moved into the flat on the Monday, we didn't have the key for the bottom lock, there were a number of loose fittings and little did I know the oven was completely broken! Obviously I was thinking 'oh no, we've been ripped off and I'm going to be eating salad for weeks' but I got in touch with Vicky and the very NEXT DAY the odd jobs had been fixed and the oven had been assessed. No fuss, no arguments, no blaming it on me, no threatening to take mo...
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Apr 23,2012
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Viktoria Tarrova
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Apr 23,2012
0 people found
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Our washing machine started leaking on a Sunday. We rang Cedar Estates, who were incredibly helpful in running us through all the right checks, and specifically made sure that we still had hot water to our flat (the first time a lettings agent has ever gone out of their way to ask). They then got a plumber out to look at it the next day (the first time a lettings agent has ever sent someone out for a non-urgent fault the next day). When they told us the washing machine needed replacing, w...
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Mar 28,2012
Minithumbup
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Mar 28,2012
0 people found
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I first moved into the studio in 2005 and left last weekend. The only reason I moved out was I finally bought a property! During this period everyone at Cedar have been wonderful and very helpful especially Viktoria and Anne. They have been professional at all times and I would highly recommend them. Reading some of the comments below, this is london and unfortunately rents do increase!. I recently helped a friend move and got a chance to view around 30 studios with her and got a good idea ...
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Mar 17,2012
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J D
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Mar 17,2012
6 people found
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The tenants for Cedar's agents are just big wallets. It's certain that they'll trick you to get as much money as they can. Don't ever agree to six-month contracts even if the initial rent seems good. A huge raise is waiting for you if you want to renew! Fine prints and hidden charges are standard and their specialty is to "relieve" you from your deposit. AVOID at all costs!...
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Jan 13,2012
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Jonathan Kushner
By:
Jan 13,2012
Featured Review
3 people found
this helpful
I used Cedar Estates Letting to find my flat. I dealt with Jonathon Kushner who was excellent. Fast, efficient service without the falseness and superficiality that you get from so many estate agents. I have no complaints at all and would wholeheartedly recommend them and him....
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Jan 04,2012
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Jan 04,2012
6 people found
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Extremely rude staff. They make it clear that they have no time for tenants at all - i felt almost apologetic every time I had to contact them for anything. The person who did the inventory for me as I moved in warned me about them, told me to ensure all contact with Cedar is by email so i have a record of it. I did this, and thank god i did! When i left they tried to screw me out of all sorts of costs, blaming me for all sorts of damage; luckily i had saved all the emails I had ever exchanged...
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Dec 08,2011
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Amir Shafi
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Dec 08,2011
0 people found
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I was looking for a flat to rent in London. I have been to many estate agency, until Cedar Estates offered me the perfect place, exactly the kind i was looking for. Amir Shafi was a great help in the procedure and he assisted me very well, even though my case was not very simple with me being a foreigner and a first time renter in London. Also it was a great help that he managed my tenancy agreement while i was abroad. Therefor i didnt have to stay in London during the whole procedure, which w...
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Dec 05,2011
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Dec 05,2011
5 people found
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TENANTS AVOID AT ALL COSTS!!!! MASSIVELY RIPPED OFF BY THESE JOKERS! Heres why you shouldn't go with them: - Large fees to move in - Large fees to move out (hidden in the small print on the contract) - They rip you off with the bond (took 100 for replacing light bulbs for example! 500 in total) - Tricked me into taking place for 6 months at a cheap price, then raised it 20%!!! market wasn't moving at all. Had to move out again paying all the in and out fees. Costly and what a hassle!...
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By: Cedar Estates
Dec 08, 2011
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We tried to contact this tenant and find out which property they were from but they have not replied. We can only investigate a complaint if it is mentioned. We have not been informed of any problem. ...
Nov 30,2011
Minithumbdown
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Nov 30,2011
6 people found
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Out of five different agencies i've rented these are the most expensive. Watch out for the £174 moving in inventory fee and if you lock yourself out, out of every agency i know these are the first to charge a massive £54 for someone to open the door for you, this is the most unreasonable fee i've know, yes my fault to lock myself out - but an estate agent should not take advantage of this to make money. I will never use this agency again and i hope someone reads this and saves themse...
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Nov 22,2011
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Nov 22,2011
5 people found
this helpful
WISH I HAD READ THESE REVIEWS BEFORE I SIGNED ON THE DOTTED LINE! DO NOT USE UNDER ANY CIRCUMSTANCES UNLESS YOU WANT TO SPEND THE 6-12 MONTHS REGRETTING IT!!!...
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Nov 09,2011
Minithumbup
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Nov 09,2011
0 people found
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As a lanlord and vendor, I have been using Cedar Estates for over 15 years, during which time they have always been successful in achieving, or virtually, the rental quoted and the sale figure. I have found the personnel (in their increasing numbers!) couteous/smiling/efficient and especially the management side for the day to day issues most helpful, even though not always within their remit. The fact that I have continued to instruct them and will continue to so do is evidence in itself....
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Nov 02,2011
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Amir Shafi
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Nov 02,2011
0 people found
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I have had nothing but a smooth transation from Cedar Estates so far. Amir was extremley helpful and professional when viewing the flat and even answered any questions I had on his day off! He was also on hand to deal with or pass on my contract queries to the relevant people in his team. Despite a few initial problems when I moved into the flat, Cedar Estates were fantastic and extremley efficient with sorting out what I asked for with the quick replacement of specific amenities. Viktoria respo...
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Oct 16,2011
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Oct 16,2011
0 people found
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This is the first time i have used Cedar Estates and i was very impressed right from the beginning. I have dealt in property for many years and used many agents but i found Cedar Estates to be the most professional and knowledgeable out of them all. Every time i called them i was answered straight away and never left on hold as i found from previous agents. The persons i spoke to were courteous and had an indepth knowledge about the business. I new that if i needed information or needed help the...
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Aug 19,2011
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Aug 19,2011
0 people found
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We read some of the reviews on some of the websites about Cedar Estates before we used them, and bearing in mind some of the 1 star reviews we were a bit nervous. Luckily we haven't had a single issue with them. All the members of staff we've dealt with have been extremely helpful. Greg is a friendly and knowledgeable agent and Anne was excellent about answering questions and adjusting the date of our rental payments. Everyone we've met have tried and succeeded in helping us make the move from t...
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Aug 18,2011
Minithumbup
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Aug 18,2011
0 people found
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We recently rented a property through Cedar Estates. It has been a very painless process and every single query/point of issue subsequently has been addressed extremely quickly, with an exceptional amount of professionalism and all of the individuals that I have dealt with at Cedar estates have gone that extra mile to ensure that we are receiving the best service possible (especially Viktoria)....
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Aug 16,2011
Minithumbup
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Aug 16,2011
0 people found
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So far I have been happy with Cedars, they always return our calls and have come back on all questions I had on the contracts. Everyone I have spoken to has been polite & friendly....
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Aug 11,2011
Minithumbup
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Aug 11,2011
0 people found
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Used them to rent a property. The whole process beforehand went really smooth and professional. Once we moved in, all problems were solved immediately....
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Jul 29,2011
Minithumbup
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Jul 29,2011
0 people found
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have used Cedar Estates for about 15 years now and have always found them efficiant and good service particually Alex...
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Jul 27,2011
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Gregory Patalacci
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Jul 27,2011
0 people found
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I had the most positive experience with the Cedar Estates when finding a new property for rent. I especially would like to commend the hard work of Gregory Patalacci who really listen to what I was looking for in the flat and has helped to process the paperwork quickly and efficiently. I will contact Cedar Estates again for both renting and buying property again....
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Jul 27,2011
Minithumbdown
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Jul 27,2011
5 people found
this helpful
Rude inhumane staff. Would never use again and would never recommend. Not only was there mice infestation which they didn\'t inform me and husband of when I was heavily pregnant and potential health hazard. Which they knew before rental as they had contract with pest control who never turned up for 5months. However, avoid company at all costs as they give keys to anyone. Handy man let himself in to do minor repairs whilst we were sleeping in our bed with a 9day old baby. Was never told when peop...
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Jul 27,2011
Minithumbup
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Jul 27,2011
0 people found
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very professional , very capable, always find fair balance between tenant and landlord...
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Jul 20,2011
Minithumbdown
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Jul 20,2011
5 people found
this helpful
Its pretty obvious that the Cedar Estates staff are writing the positive reviews themselves here ! I mean how can everyone have bad service then suddenly like 4 people have 5/5 ratings Bad experience all round - rude staff and hidden costs ! They will try squeeze as much out of you as they can - will be your best friend until the contract is signed - then you screwed ! There are LOTS of agents who are much nicer and have just as good if not better properties ! Especially in West En...
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Jul 20,2011
Minithumbup
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Jul 20,2011
0 people found
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I was living in the USA about to move to London. Through email and phone calls, I was able to secure a flat in London in time for my move date which was only in a couple of week's time. Jonathan Kushner was very professional and replied to my queries in a prompt fashion. He arranged viewings with my friend and was very helpful during the process. Thanks to him and everyone at Cedar, my move-in went very smoothly. Thanks again!...
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Jul 19,2011
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Jul 19,2011
4 people found
this helpful
Very rude staff with no customer service skills. Hang up on you during calls. Will lie and say anything to get your money and when they do they treat you like crap afterwards. Handyman comes in when pleased with no prior notice and they arrange appointments with third party companies to attend property on times and days suitable for them not you. Eventhough you're one living there. Would highly recommend avoiding them at all costs!...
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Jul 14,2011
Minithumbup
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Jul 14,2011
0 people found
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Alex and the team at Cedar Estates have been introducing excellent quality tenants and delivering extremely good results for some years now. I've always found Alex to be courteous and polite, having a very good local knowledge and consistently providing sound advice....
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Jul 14,2011
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Alex Croft
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Jul 14,2011
0 people found
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I recently used Cedar Estates, and dealt with their employee Alex. I was very pleased with the level of service received, with the help of Alex we managed to negotiate good terms for the tenancy agreement, Alex was very helpful throughout and always responded promptly. Furthermore once the tenancy started as there usually is, there were a couple of snagging issues that were resolved very quickly without me needing to chase! I would definitely recommend Alex....
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Jul 14,2011
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Alex Croft
By:
Jul 14,2011
0 people found
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Rented my property through Cedar, was very happy with them. Had a few small issues with the property but Alex the lettings manager helped me every step of the way (unusual for an agent!)...
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Jul 14,2011
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Alex Croft
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Jul 14,2011
0 people found
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Alex was instrumental in finding me the property I wanted. I rented through Cedar, customer service & attention to detail was great, will do again 100%!...
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Jul 14,2011
Minithumbup
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Jul 14,2011
0 people found
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Very Professional outfit ,any problems rectified instantly, wish all businesses were like this. Highly recommend...
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Jul 14,2011
Minithumbup
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Jul 14,2011
0 people found
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Would highly recommend cedar estate's as their efforts only became more determined in an increasingly harder market. There agents worked round the clock with a very high standard management team. There in house maintenance team run by victoria where very professional and friendly whatever the hour. I would defiantly recommended using cedars estate's for their highly professional manor, reliability and quality choice of tenants...
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Jul 13,2011
Minithumbup
Alex Croft
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Jul 13,2011
0 people found
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Alex at cedar estates has been letting properties for us for a number of years now always introducing quality tenants to us. I've always found Alex and the team efficient, reliable and friendly. Thanks for all your work!...
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Jul 13,2011
Minithumbup
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Jul 13,2011
0 people found
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When looking for a flat in West Hampstead to rent i went to all the local agents, but Cedar Estates were by far the best. I was told about flats as soon as they came on the market, and was given same day viewings. They even stayed late for me one night when i got stuck at the office. We ended up taking a flat in another area that Cedar's didn't offer, but i was so impressed with their service, and would highly recommend them. Claudia...
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Jul 07,2011
Minithumbdown
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Jul 07,2011
3 people found
this helpful
Don\'t use them!!!! We actually had to take them to court and won the case against them for mis selling their properties. They even had a legal team representing them. They lie, give extremely poor service, are aggressive and bullies. Keep an eye out for their inventory as ours kept leavingh vital information out, so as to try to charge us on checkout. I had to check ours three times. Even the maaging dir ector tried to blame us for their mistake. In the end justice was served....
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Jun 23,2011
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Jun 23,2011
3 people found
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The people working in the West Hampstead branch are generally rude and frustrating to talk to. When asked a simple question, the answer is invariably \\\'i don\\\'t know\\\'. They have quite high fees and are very slow when it comes to fixing something (changing a broken lock, for example). But the worst part was that we had rats in the building. We reported the problem and it took them 1 and 1/2 months to sort it out. I do not believe they did not know of this before renting us the apartment as...
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Jun 21,2011
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Jun 21,2011
3 people found
this helpful
Bad Service , Rude, Aggressive and Unprofessional I will never use them again and advise people against using them !!...
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May 18,2011
Minithumbup
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May 18,2011
0 people found
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I have recently signed up with the agency and am until now impressed with its service, and speed of help when you ask for it. Very friendly and helpful - so far, nothing negative to report and I expect it to remain that way....
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Apr 20,2011
Minithumbdown
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Apr 20,2011
2 people found
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One years experience of Cedar Estates was more than enough. Never using them again. A bunch of rude, incompetent, unhelpful, lazy people. The type of agents that give estate agents a bad name. They do everything on the cheap, but charge you extortionate rates. They lied to us about what the previous tenants paid in rent, and whacked it up. We were asked to show future prospective tenants on a Sunday as the agent didn't want to work that day! A bunch of awful, horrible, rude, unprofessional peo...
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By: MS
Nov 22, 2011
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OH IF ONLY I HAD READ THESE REVIEWS BEFORE I TOOK MY FLAT!!!REALLY REGRET EVER DEALING WITH CEDAR ESTATES!!DO NOT USE ...
Mar 26,2011
Minithumbdown
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Mar 26,2011
2 people found
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Very unprofessional and incorrect agent. Waist of time....
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Mar 24,2011
Minithumbdown
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Mar 24,2011
2 people found
this helpful
1 year experience with Cedar Estate, and the staff are a mix of friendly/rude. The woman handling contracts/admin is definitely an incompetent bubble-head. Hidden fees, and over-priced. Tenants & Landlords beware. ...
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Mar 18,2011
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Mar 18,2011
2 people found
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So rude, and so expensive, but what is so much worse is that they do not even do their job properly! They are ill informed and badly organised. Their sole objective is to squeeze money out of you. You will get no reasonable information or help out of these people. I wish that we had not signed with them. I urge anyone, not to use them. Landlords and tenants alike. They are not even working well for our landlord. If we hadn't conversed directly with him over their ridiculous rent increase, we ...
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Mar 09,2011
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Mar 09,2011
2 people found
this helpful
Terrible service, rude, over-expensive.... Everything that could go wrong went wrong and not one apology was offered!...
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Feb 18,2011
Minithumbup
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Feb 18,2011
0 people found
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I was very pleased with the level of service,the flat and the management side. I am very happy the fact that I got exactly what I paid for. Very high level of service. I think not everyone is AWARE of the market which is why they think they are being bumped or ripped off! Overall 9/10...
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Feb 18,2011
Minithumbup
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Feb 18,2011
0 people found
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Excellent service, found great tenant and would definitely use Cedar Estates again....
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Feb 16,2011
Minithumbdown
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Feb 16,2011
1 people found
this helpful
Dealings with a few individuals in the branch have been appalling, but they get the extra star for a couple of others who are generally pretty good. Expensive though, and charge for lots of extras. And poor service and extremely rude emails (a non sentence all in capitals isn't very professional). Would recommend avoiding at all costs. Other agents have similar properties and will probably cost you less. ...
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Oct 24,2010
Minithumbdown
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Oct 24,2010
2 people found
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Horrible! Horrible! Horrible! The experiences I've had with them - I wouldn't wish them on anyone on humanitarian grounds. Please do not use them under any circumstances, whatever your level of desperation. You're better off sleeping rough or at a cheap b&b or even camping at Kings' X stn. Avoid them at all costs....
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Oct 22,2010
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Oct 22,2010
2 people found
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Unprofessional. Charges money, does nothing. Cant give you any clear infomations. Highest administrative fee I have seen (checked more than 50 agencies). Rude and unhelpful people. Made a mistake signing a contract, but needed the place quickly. Will never be back and seriosuly discourage anyone from ever having anything to do with Cedar. You will receive no help and no infrmation. Or worse, information that is not true and then you will be dissappointed - like me....
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By: BL1
Mar 18, 2011
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Totally agree! ...
Aug 20,2010
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Aug 20,2010
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Mar 14,2010
Minithumbdown
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Mar 14,2010
3 people found
this helpful
In general, difficult to deal with. Mean people. I was regreting about signing a contract with them before I did it. I just loved the flat and I had no time to find another one, otherwise I\'d not do business with these people. Just hope not to have any problem with the flat as I\'m pretty sure they\'ll be no help. About the pricing: Highest fees I\'ve ever seen in London, specially considering that they have done nothing to make things easy. About the staff: Rude, with special difficu...
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Apr 09,2009
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Apr 09,2009
3 people found
this helpful
Very impolite & mean when you leave them. Even if you were the perfect tenant with not even 1 hour late of payment, they will come up with all types of excuses to take more than half your deposit. Imagine that even the inventory company told me secretly: "these people are rubbish" what more evidence would you want???...
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Sep 10,2008
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Sep 10,2008
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Areas covered



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From Landlords From Tenants From Vendors From Buyers Other
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Awards won by Cedar Estates

Individual Branch Awards

Ryan O'Donnell - upload your photo Ryan O'Donnell
1 reviews

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Jonathan Kushner Jonathan Kushner
letting negotiator
10 reviews

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J D - upload your photo J D
1 reviews

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Viktoria Tarrova - upload your photo Viktoria Tarrova
7 reviews

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Jordan Collins Jordan Collins
Senior Lettings Negotiator
21 reviews

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Gregory Patalacci Gregory Patalacci
Lettings Negotiator
3 reviews

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Ben Nachman Ben Nachman
Lettings Negotiator
2 reviews

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Alex Croft - upload your photo Alex Croft
15 reviews

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Amanda Belfast - no image available Amanda Belfast
Lettings Negotiator
1 reviews

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Amir Shafi - upload your photo Amir Shafi
2 reviews

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TREVOR DAVIS - no image available TREVOR DAVIS
Lettings Negotiator
3 reviews

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Anne Benjamin - upload your photo Anne Benjamin
2 reviews

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Victoria london - upload your photo Victoria london
1 reviews

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Firm Address

251 West End Lane
West Hampstead,London
Greater London
NW6 1XN
020 7431 1100

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