Cedar Estates
4.3/5, 281 reviews
84% recommended
84% sales valuation accuracy
100% sales fee satisfaction
Cedar Estates is a leading estate agent providing a comprehensive service to our customers including Sales and Lettings in and around London.With years of experience we have developed an extensive knowledge of the local property market enabling us to offer a wide-ranging service that is both friendly and professional ... show more Cedar Estates is a leading estate agent providing a comprehensive service to our customers including Sales and Lettings in and around London.

With years of experience we have developed an extensive knowledge of the local property market enabling us to offer a wide-ranging service that is both friendly and professional as befits our reputation. We are committed to providing our customers (whether property sellers, buyers, developers etc) with individual high quality advice based on the wealth of experience of our local dedicated Sales team.

With all the traditional values you would expect from a well-established firm combined with the latest innovations and technology - we offer a modern quality service.
Cedar Estates | Residential Estate & Letting Agents | London

Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 84% 100% £340,000 £340,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
68 1 146 39 4 0 4 0 14 5
Areas covered
  • NW6
  • North West London
  • NW2
  • West Hampstead
  • NW8
  • Kilburn
  • NW3
  • South Hampstead
  • W1
  • Maida Vale
  • NW9
  • Cricklewood
  • Belsize Park
  • Hampstead Heath
  • South Hampstead
  • W9
Address

251 West End Lane
West Hampstead,London
Greater London
NW6 1XN
020 7431 1100

Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Advertise on
Members of
NAEA ARLA TPOS Lettings TDS

“I've been using Cedar Estates for over 20 yea......”

Share on :
Dec 03,2019
Minithumbup
Alex
Viktoria
By: 'Sandra Wilson'
Dec 03,2019
0 people found
this helpful
I've been using Cedar Estates for over 20 years and have been very happy with the level of service provided. They have always provided good honest advice regarding the letting market and have found super tenants over that time. I'm particularly impressed with the diligence of ...
read full review
Was this helpful? Yes

“Trevor Davis was extremely helpful. Very nice......”

Share on :
Nov 28,2019
Minithumbup
Trevor
Niamh
By: 'Gianna Rivolova'
Nov 28,2019
0 people found
this helpful
Trevor Davis was extremely helpful. Very nice and found us the perfect apartment! Highly recommend! And Niamh always responds on time and helps us loads!...
read full review
Was this helpful? Yes

“Alex Croft helped me find the property and ga......”

Share on :
Nov 06,2019
Minithumbup
By: 'Yidan SUN'
Nov 06,2019
0 people found
this helpful
Alex Croft helped me find the property and gave me a great service. I really appreciate his kindness and patience....
read full review
Was this helpful? Yes

“So Far So Great...”

Share on :
Nov 05,2019
Minithumbup
Jordan
By: 'Duncan'
Nov 05,2019
0 people found
this helpful
Jordan was extremely efficient and helpful in all areas of our relocation to our new flat with CE - had been looking around for a while for somewhere good value and having seen a bunch of duds with other agencies who shall remain nameless, Jordan ...
read full review
Was this helpful? Yes

“Alex is a first-class professional....”

Share on :
Nov 03,2019
Minithumbup
Alex
By: 'uming.lee@gmail.com'
Nov 03,2019
0 people found
this helpful
Alex has helped find tenants for my property for at least the past 12 years. Throughout this time, he has remained highly pro-active in choosing appropriate tenants as well as highlighting any problems with the property that need remediation or improvement to increase the rental rates ...
read full review
Was this helpful? Yes

“Consistent great service...”

Share on :
Nov 03,2019
Minithumbup
Marc
Alex
By: 'Katharine Marheineke'
Nov 03,2019
0 people found
this helpful
As a landlord, for several years Alex Croft has consistently provided a great service; finding good tenants, keeping me up to date with the latest tenancy regulation and status of rental market, as well as doing regular inspections and sending across photos. Thanks Alex!...
read full review
Was this helpful? Yes

“We deal with Alex Croft who we highly recomme......”

Share on :
Nov 01,2019
Minithumbup
Alex
By: 'Joanne palmerino'
Nov 01,2019
0 people found
this helpful
We deal with Alex Croft who we highly recommend. He has managed our property for several year and we trust him wholeheartedly. We won’t go anywhere else. You can trust Alex for solid sound advice. Thank you Alex...
read full review
Was this helpful? Yes

“Alex helped me find a great house and support......”

Share on :
Oct 31,2019
Minithumbup
Alex
By: 'Xing Fan'
Oct 31,2019
0 people found
this helpful
Alex helped me find a great house and supported me with great service for the whole time. I really appreciate his help and it definitely helped me find a great place to live in London! When I need help, Alex always give me a hand ...
read full review
Was this helpful? Yes

“My wife and I have used Cedar Estates to mana......”

Share on :
Oct 31,2019
Minithumbup
By: 'John Smith'
Oct 31,2019
0 people found
this helpful
My wife and I have used Cedar Estates to manage our rental property for the last 10 years. For all that time Alex Croft has been in charge of our studio rental. He has always been very efficient and reliable in managing to secure good tenants....
read full review
Was this helpful? Yes

“Alex Croft has found me exellent tenants who ......”

Share on :
Oct 30,2019
Minithumbup
By: 'Sima Awad'
Oct 30,2019
0 people found
this helpful
Alex Croft has found me exellent tenants who take care of the property and pay the rent on time. His service has been outstanding from finding the tenants through to negotiating the renewal process - I am glad I took his advice when a tricky ...
read full review
Was this helpful? Yes

“Alex Croft...”

Share on :
Oct 29,2019
Minithumbup
Alex
By: 'John Festenstein'
Oct 29,2019
0 people found
this helpful
Alex Croft has helped us let our property over the last 6 years. He has found us excellent tenants and we have not encountered a single problem. He provides an excellent ,efficient service keeping us abreast of any pitfalls or difficulties that may arise. I recommend ...
read full review
Was this helpful? Yes

“I have worked with many letting agents over t......”

Share on :
Oct 28,2019
Minithumbup
Alex
By: 'Shan'
Oct 28,2019
0 people found
this helpful
I have worked with many letting agents over the years and I can honestly say, Alex Croft is incredibly professional, friendly and personable. He has a fantastic work ethic and is always readily contactable which is what you want as a landlord. Highly recommend!...
read full review
Was this helpful? Yes

“Alex has been an excellent person to deal wit......”

Share on :
Oct 28,2019
Minithumbup
Alex
By: 'MR ALEX MILLS'
Oct 28,2019
0 people found
this helpful
Alex has been an excellent person to deal with finding tenants and in acting as our managing agent. He is always responsive and his advice is based on his sound experience of the market. He is very personable to do deal with and seeks to ...
read full review
Was this helpful? Yes

“Excellent service, Alex Croft is highly profe......”

Share on :
Oct 28,2019
Minithumbup
Alex
By: 'Stanley Gauld'
Oct 28,2019
0 people found
this helpful
Excellent service, Alex Croft is highly professional and reliable, As are all the team . A great pleasure to deal with ....
read full review
Was this helpful? Yes

“Always quick to sort out repairs and on the b......”

Share on :
Oct 28,2019
Minithumbup
Alex
By: 'Susan Drecksler'
Oct 28,2019
0 people found
this helpful
Always quick to sort out repairs and on the ball when it comes to finding new tenants Alex Croft is amazing ! He is very polite and extremely helpful . He spent many hours arguing the toss with a utility provider over an overcharge Thanks Alex your ...
read full review
Was this helpful? Yes

“Highly recommend...”

Share on :
Oct 28,2019
Minithumbup
Alex
By: 'Rebecca Dickinson'
Oct 28,2019
0 people found
this helpful
Alex has been our letting agent for nearly 10 yrs now and I cannot recommend him highly enough. Friendly, attentive service. He's always secured good tenants and rents and our properties have never been empty....
read full review
Was this helpful? Yes

“Cedar Estates (Alex and Victoria) have been m......”

Share on :
Oct 28,2019
Minithumbup
Alex
Viktoria
By: 'HH'
Oct 28,2019
0 people found
this helpful
Cedar Estates (Alex and Victoria) have been managing our flat for the past 5 years on behalf of our landlord. They have been extremely responsive and professional in every interactions we have had. We rate them very highly and would recommend their services to any landlord....
read full review
Was this helpful? Yes

“Great experience with Jordan...”

Share on :
Oct 25,2019
Minithumbup
By: 'Natasha Kanolik'
Oct 25,2019
0 people found
this helpful
Had a great experience with Jordan. Highly recommend! He made the experience smooth and easy. Would absolutely use his services again....
read full review
Was this helpful? Yes

“We moved to Alex Croft whan another letting a......”

Share on :
Oct 25,2019
Minithumbup
By: 'Gwenllian Williams'
Oct 25,2019
0 people found
this helpful
We moved to Alex Croft whan another letting aency really let us down. What a difference! Suddenly we were getting fast response, excellent service, good advice and great tenants. If you are a landlord - call him!...
read full review
Was this helpful? Yes

“Brilliant Service...”

Share on :
Oct 25,2019
Minithumbup
Alex
By: 'ROBERTA Kay LEMAR'
Oct 25,2019
0 people found
this helpful
Alex Croft has consistently provided top notch service. His communications are always prompt, courteous and solution-oriented. Alex has been excellent in promptly securing tenants as well as liaising with contractors and handling emergencies. He is a pleasure to work with and is far superior to ...
read full review
Was this helpful? Yes

“Alex Croft...”

Share on :
Oct 25,2019
Minithumbup
Alex
By: 'binah medzini'
Oct 25,2019
0 people found
this helpful
Alex Croft what a great opportunity to thank Cedar Estates staff focusing on Alex who is always so friendly, efficient, available. helping us finding tennants, always with a wonderful attitude. we really appreciate ongoing great service on which you can always rely....
read full review
Was this helpful? Yes

“Highly recommended...”

Share on :
Oct 24,2019
Minithumbup
Alex
By: 'Aitana'
Oct 24,2019
0 people found
this helpful
I highly recommend Alex. He has been our letting agent for more than 2 years and always has gone the extra mile to provide the best service....
read full review
Was this helpful? Yes

“I've worked with Alex Croft for five years no......”

Share on :
Oct 24,2019
Minithumbup
By: 'Nikesh Raithatha'
Oct 24,2019
0 people found
this helpful
I've worked with Alex Croft for five years now Every time I speak with him he is polite and professional He has found me a great tenant who I've had for five years now so obviously a great reference check has been done I look ...
read full review
Was this helpful? Yes

“To sum up Jordan in 2 words: A Professional!......”

Share on :
Oct 24,2019
Minithumbup
Jordan
By: 'Scott Brint'
Oct 24,2019
0 people found
this helpful
To sum up Jordan in 2 words: A Professional! I found his service was impeccable and he was able to give me real in depth knowledge into the local area, whilst managing my expectations and making sure i was looked after as the applicant I had ...
read full review
Was this helpful? Yes

“Alex Croft at Cedar Estates 10 out of 10...”

Share on :
Oct 24,2019
Minithumbup
Alex
By: 'Sophie Lawrence'
Oct 24,2019
0 people found
this helpful
Alex Croft at Cedar Estates has been finding me the highest quality tenants and managing my properties for over 10 years. He is charming to deal with and responds very swiftly to any e mails and calls. Cedar Estates are quick to deal with any maintenance ...
read full review
Was this helpful? Yes

“Very helpful people specially Alex Croft and ......”

Share on :
Oct 24,2019
Minithumbup
Alex
Jordan
By: 'Mahmoud Hamarneh'
Oct 24,2019
0 people found
this helpful
Very helpful people specially Alex Croft and Jordan. it was a nice experience dealing with them. Easy going and helpful people in case an urgent situations happen. I would recommend renting from Cedar estate and dealing with their friendly professional people like Alex when you ...
read full review
Was this helpful? Yes

“We've been using Cedar Estates to find tenants for many years...”

Share on :
Oct 23,2019
Minithumbup
Alex
By: 'Alan Afif'
Oct 23,2019
0 people found
this helpful
We've been using Cedar Estates to find tenants and manage our flat for many years. Alex Croft has been doing a brilliant job for us. He's been very proactive in finding new tenants and has always been extremely helpful....
read full review
Was this helpful? Yes

“Really happy with the professional service fr......”

Share on :
Oct 23,2019
Minithumbup
Alex
By: 'Aftercare Team'
Oct 23,2019
0 people found
this helpful
Really happy with the professional service from Alex at Cedar Estates. He helped to find a new tenant with minimal vacant period. That's a big plus !...
read full review
Was this helpful? Yes

“I wish to recommend especially Alex Croft who......”

Share on :
Oct 23,2019
Minithumbup
By: 'Anne Riches'
Oct 23,2019
0 people found
this helpful
I wish to recommend especially Alex Croft who has been managing my property for the last few years. He has found me some excellent tenants during this time and I haven't yet had any rental gaps - I don't know how he's achieved this. He ...
read full review
Was this helpful? Yes

“I am landlord now for 30 years and experience......”

Share on :
Oct 23,2019
Minithumbup
Alex
By: 'Dr. Donatus Prinz von Hohenzollern'
Oct 23,2019
0 people found
this helpful
I am landlord now for 30 years and experienced never such an accurate lettings management like from Cedar Estates, a reliable service with great sustainability. The management fulfilled my expectations. Finding new tenants was efficient. I value very much Alex Croft's expertise. His view on the ...
read full review
Was this helpful? Yes
Staff picture Darren
(1)
Staff picture Alex
(81)
Staff picture Trevor
(21)
Staff picture Jordan
(51)
Staff picture Viktoria
(42)
Staff picture Niamh
(9)
Staff picture Sophie
(6)
Staff picture Marc
(1)

Landlord Fees

Tenant Find Only
12% (inc. VAT), On Completion (Fees are negotiable)

Collect and remit initial months’ rent received

Agree collection of any shortfall and payment method

Provide tenant with method of payment

Deduct any pre-tenancy invoices

Make any HMRC deductions and provide tenant with the NRL8 (if applicable)

Last updated on 03/06/2019, 12:49 PM by Niamh, Property Management

Full Management Service
18% (inc. VAT), On Completion (Fees are negotiable)

Collect and remit the monthly rent received
Deduct commission and other works
Pursue non-payment of rent and provide advice on rent arrears actions
Advise all relevant utility providers of changes
Undertake two inspection visits per annum and notify landlord of outcome
Arrange routine repairs and instruct approved contractors
Hold keys throughout the tenancy term
In the event of a vacant property, our fee would be £90.00 per month

Last updated on 03/06/2019, 12:46 PM by Niamh, Property Management

Let only service
1.2% (inc. VAT), On Completion (Fees are negotiable)

FOR RENT COLLECTION SERVICE ONLY

Collect and remit the monthly rent received

Deduct commission and other works

Arrange payments from rental for statutory requirements

Pursue non-payment of rent and provide advice on rent arrears actions

Last updated on 03/06/2019, 12:49 PM by Niamh, Property Management

Security Deposit (per tenancy. Rent under £50,000 per year)
£36 (inc. VAT), On Completion (Fees are negotiable)

Register Landlord and tenant details and protect the security deposit with a Government-authorised Scheme
Provide the tenant(s) with the Deposit Certificate and Prescribed Information within 30 days of start of tenancy

Last updated on 03/06/2019, 12:49 PM by Niamh, Property Management

Check in fees
(Fees are negotiable)

Inventory & Check In is to be covered by the Landlord should the Landlord opt for an inventory. The price varies depending on size. For more info please contact info@cedarestates.com

Last updated on 07/06/2019, 9:19 AM by Niamh, Property Management

Check out
(Fees are negotiable)

Check Out is to be covered by the Landlord should the Landlord opt for an inventory. The price varies depending on size. For more info please contact info@cedarestates.com

Last updated on 07/06/2019, 9:19 AM by Niamh, Property Management

Referencing
£15.6 (inc. VAT), On Completion (Fees are negotiable)

To reference each tenant/guarantor-- price is per person.

Last updated on 07/06/2019, 9:21 AM by Niamh, Property Management

Pending
£30 (inc. VAT), On Completion (Fees are negotiable)

To remit and balance the financial return to HMRC quarterly– and respond to any specific query relating to the return from the landlord or HMRC. This fee is quarterly.

Last updated on 07/06/2019, 9:42 AM by Niamh, Property Management

Pending
12% (inc. VAT), Pay Upfront (Fees are negotiable)

Contract negotiation
Amending and updating terms and arranging a further tenancy and agreement

Last updated on 07/06/2019, 9:42 AM by Niamh, Property Management

Administration Fee
12% (inc. VAT), On Completion (Fees are negotiable)

For arranging works over £250.00:
Arranging access and assessing costs with contractor
Ensuring work has been carried out in accordance with the specification of works
Retaining any warranty or guarantee as a result of any works

Last updated on 07/06/2019, 9:41 AM by Niamh, Property Management

Pending
£90 (inc. VAT), On Completion (Fees are negotiable)

To attend for specific requests such as neighbour disputes
More visits to monitor the tenancy
Maintenance-related visits

Last updated on 07/06/2019, 9:41 AM by Niamh, Property Management

Pending
£144 (inc. VAT), Pay Upfront (Fees are negotiable)

per hour

Last updated on 07/06/2019, 9:41 AM by Niamh, Property Management


Tenant Fees

Holding Deposit (per tenancy)

Holding deposit which is fully refundable if the Landlord decides not to proceed with the offer.

Last updated on 03/06/2019, 2:12 PM by Niamh, Property Management

Pending
£90 (inc. VAT), Pay Upfront

£90.00 per hour + material costs

Where actions of the tenant result in the agent (or nominated contractor) being obligated to attend to the property.

Last updated on 03/06/2019, 2:14 PM by Niamh, Property Management

Pending
£50 (inc. VAT), On Completion

per amendment

Last updated on 07/06/2019, 9:43 AM by Niamh, Property Management

Lost Keys
£15 (inc. VAT), On Completion

£15.00 per hour plus actual costs

Last updated on 07/06/2019, 9:43 AM by Niamh, Property Management

Pending

Whilst you are not obligated to paying for a professional clean at the end of the Tenancy Agreement, you must return the property in the same state of cleanliness that you took occupation of the property in. We can provide you with contact details of an experienced team of cleaning contractors who can undertake all aspects of property cleaning. Please advise us if you require estimates for cleaning during any time throughout the Tenancy.

Last updated on 07/06/2019, 9:44 AM by Niamh, Property Management

Change of Sharer
£50 (inc. VAT), Pay Upfront

Last updated on 07/06/2019, 9:44 AM by Niamh, Property Management

Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

CEDAR ESTATES COMPLAINTS PROCEDURE:

We are committed to providing high-quality service to all of our clients. When something goes wrong, we need you to tell us about it. This will help us to improve our standards.
Our Complaints Procedure
If you have a complaint, please contact us with the details.
What will happen next?

1. We will send you a letter or email acknowledging receipt of your complaint within three working days of us receiving the complaint, enclosing a copy of this procedure.

2. We will then investigate your complaint. This will normally involve passing your details to our client care representative Alex Croft, who will review your matter file and speak to the member of staff who acted for you.

3. Alex Croft will then respond by letter or email, or invite you to a meeting to discuss and hopefully resolve your complaint. He will do this within 15 working days of sending you the acknowledgement letter.

4. Within three days of the meeting Alex Croft he will write to you to confirm what took place and any solutions he has agreed with you.

5. If you do not want a meeting or it is not possible, Alex Croft will send you a detailed written reply to your complaint, including his suggestion for resolving the matter, within 15 working days of sending you the acknowledgement letter.

6. At this stage, if you are still not satisfied, you should contact us again and we will arrange for another person or someone unconnected with the matter or the firm, to review the decision.

7. We will write to you within 14 days of receiving your request for a review, confirming our final position on your complaint and explaining our reasons.

Should we be unable to resolve the complaint, you are able to contact The Property Ombudsman (TPO).
Their address is : Milford House, 43 - 55 Milford Street, Salisbury, Wiltshire, SP1 2BP
Their phone number is : 01722 333306
Website : www.tpos.co.uk
Email address : admin@tpos.co.uk

Should you require any further information relating to this procedure, please do not hesitate to contact our office on 020 7431 1100 or by email to alex@cedarestates.com.
Last updated at 9:53 AM 25/04/2018 by Sophie

Awards won by Cedar Estates

Individual Branch Awards

London, NW6


.
As Seen On

Get in touch with

Cedar Estates