Caxtons

3.91/5 rating 35 reviews
  • 79% valuation accuracy
  • 74% recommend
  • 86% fee satisfaction
Caxtons have established an enviable reputation for the quality of the Residential Management and Letting services in the South East. We are proud of our professional expertise, independent status and Read full description...Caxtons have established an enviable reputation for the quality of the Residential Management and Letting services in the South East. We are proud of our professional expertise, independent status and strong working relationship with clients. We are committed to protecting your property interests at all times and through strict accounting procedures, appropriately qualified staff and the experience which comes from managing an extensive property portfolio for both private and corporate clients.
Our excellent service extends fully to our tenants, so you can rest assured that you will receive the highest standards of customer service from our experienced team. As members of ARLA, ARMA, RICS and NALS, we protect our tenantas highly, with ARLA-recommended tenancy agreements, in depth inventories and Government lodged deposits. We welcome your feedback!
Caxtons

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“ Fantastic Caxtons... ”

Apr 17,2018
Minithumbup
By: 'Edward'
Apr 17,2018
1 people found
this helpful
Caxtons helped my group and I find a lovely 4 bedroom house in the City were we lived in the property for 2 years. For the last year Dan was our house manager. I have recommended Caxtons to all of my friends....
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Good
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Feb 28,2018
Minithumbup
By: 'Clare Lloyd'
Feb 28,2018
1 people found
this helpful
I have been using Caxton's for four years now they are extremely professional. Any queries I have they help me with. I would fully recommend them if you are considering renting out your property as mine has always been let with excellent tenants. Thank ...
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Good
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Dec 12,2017
Minithumbup
By: 'Alice Brent'
Dec 12,2017
1 people found
this helpful
We had a viewing with Dan a few weeks back, he showed us a number of different student properties in Canterbury, he even drove us around in his car as it was raining. He gave us all the information we needed and we took a ...
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Oct 18,2017
Minithumbup
By: 'Jo and Rob'
Oct 18,2017
0 people found
this helpful
Excellent Service, very Professional and friendly. We've rented for a lot of years and this has by far been the best agents we've used....
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Aug 29,2017
Minithumbup
By: 'Marcin'
Aug 29,2017
0 people found
this helpful
I recommene Caxton agency. Proffesional advisor. Sarah helps us to rent first flat. Very Good and quick contact with her Thank you...
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Good
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Jun 09,2017
Minithumbup
By: 'Su Hobson'
Jun 09,2017
0 people found
this helpful
I am so glad I transferred my flat management to Caxtons. Amelia has gone above and beyond to sort out a very tricky situation with my previous management company. I now feel so much better knowing it is in safe hands....
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Mar 01,2017
Minithumbup
By: 'paige & Billy'
Mar 01,2017
0 people found
this helpful
fantastic service received from Sarah. Made our moving experience very easy and quick. So friendly and always there to answer my hundreds of queries!...
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Comment on agent fees
fees where brilliant
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Feb 22,2017
Minithumbup
By: 'Anna and Karl'
Feb 22,2017
0 people found
this helpful
Sarah was very helpful throughout the whole process from the moment we viewed the property until the day we have signed the contract. She kept in touch with us about everything we needed to know and made things a lot easier for us. We want ...
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Jan 06,2017
Minithumbup
By: 'FATHI ZGARNI'
Jan 06,2017
0 people found
this helpful
Excellent service from start to finish. I would like to say a massive thank you to Sarah. She was very helpful from the start. she is a professional and extremely friendly. Thank you for your good and fast job! I would highly recommend Caxton's to ...
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Comment on agent fees
Excellent
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Dec 13,2016
Minithumbup
By: 'Germaine'
Dec 13,2016
0 people found
this helpful
The service was great. I was contacted as soon as the previous interested person didn't go through with the flat. Amelia was very helpful and patient with my crazy work schedule and I got the keys pretty quickly. Couldn't believe how fast from reference check ...
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Comment on agent fees
I'm not too sure about agent's fees on the market but I'm told that the price was fair.
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Jul 22,2016
Minithumbup
By: 'John'
Jul 22,2016
0 people found
this helpful
We have used Caxton's for a number of years to manage our rental property. They have always found very suitable clients in the past .We have now just completed a refurbished,with help from them, & have used Caxton's again. We are so pleased that ...
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Comment on agent fees
Good
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Jul 22,2016
Minithumbup
By: 'Jenna'
Jul 22,2016
0 people found
this helpful
Amelia is friendly and efficient. I fell in love with the property we are about to move into and constantly emailed Amelia to enquire whether it was still available. She was helpful and really worked hard for us to enable us to obtain this property ...
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Comment on agent fees
Reasonable
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Jul 12,2016
Minithumbup
By: 'Rob Cloke'
Jul 12,2016
0 people found
this helpful
My whole experience with Caxtons from start to finish has been friendly, easy and professional. From arranging to view the property to moving in, Sarah was extremely helpful, personable and professional. Any questions or queries were dealt with extremely quickly and no problems arose through ...
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Comment on agent fees
Agent's fees were more reasonable than other agents and I felt (for the first time with a letting agency) that I was being provided a service, as caxtons sorted out everything for me.
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Jun 27,2016
Minithumbup
By: 'Jade&David'
Jun 27,2016
0 people found
this helpful
Sarah has been brilliant at helping us with our move, she is quick and efficient at replying emails and queries. We wanted a quick move, 2 weeks from viewing the house to moving in was fantastic. Very grateful for her (continuing) help!...
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Comment on agent fees
Reasonable, no hidden fees or silly extras.
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Jun 22,2016
Minithumbup
By: 'Kim'
Jun 22,2016
0 people found
this helpful
Quick and easy move, no stress. Got the keys within 2 weeks of looking at our flat. Sarah was extremely helpful. Staff are really friendly....
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Comment on agent fees
Agent fees were affordable
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May 03,2016
Minithumbup
By: 'Sophie Robinson'
May 03,2016
0 people found
this helpful
Excellent service. It took approx 2 weeks from viewing the house to receiving the keys to move in. Sarah is lovely, friendly, helpful and very efficient. I would highly recommend Caxton's to friends and family :-)...
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Comment on agent fees
Good
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Feb 26,2016
Minithumbup
By: 'Timea'
Feb 26,2016
0 people found
this helpful
Sarah Singer is the best agent we ever met in our life. She explained us everything and we moved in very fast. We recomand Sarah, because she is a professional and extremely friendly. Thank you for your good and fast job! Claxtons are the best! ...
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Comment on agent fees
Excellent
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Oct 13,2015
Minithumbup
By: 'David'
Oct 13,2015
0 people found
this helpful
Excellent service from start to finish. I cannot rate Sarah highly enough. She was very helpful from the start. I would defiantly recommend Caxtons....
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Comment on agent fees
Fair price for a good job
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Jul 31,2015
Minithumbup
By: 'Marion Dawkins'
Jul 31,2015
1 people found
this helpful
As a parent of a student we found Caxton's to be very helpful and with good cooperative landlords any issues were sorted very promptly. We feel the landlord was especially fair in dealing with any issues. Monies were dealt with promptly as well. Special thanks ...
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Jul 14,2015
Minithumbup
By: 'Amanda Murray'
Jul 14,2015
0 people found
this helpful
Very helpful and friendly. Both my Fiance and I have found he service to be exceptional. We were given first choice on the property and were sent all relevant paperwork very quickly. The property was removed from the Web very quickly also, which helped to ...
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Jun 15,2015
Minithumbup
By: 'Jolene'
Jun 15,2015
0 people found
this helpful
Friendly, helpful and kept me informed along the way. Fee's were very reasonable and overall great service. Would definitely recommend....
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Apr 24,2015
Minithumbup
By: 'Joshua Stock'
Apr 24,2015
0 people found
this helpful
I would like to say a massive thank you to Amelia who me and my partner were dealing with when we were looking to rent our first property, we had a stressful time during this period and Amelia made the process very easy so it ...
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Comment on agent fees
The fee's were more than acceptable, no issues on them, other agent's fee's are extortionate but Caxtons, were just right!
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Jan 22,2015
Minithumbup
By: 'Jenny'
Jan 22,2015
1 people found
this helpful
Great Service, Best agents for Student lettings in Canterbury! I hope to use you again for the term of 2016-2017....
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Comment on agent fees
‚£200 WITH VAT! one of the cheapest around
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Dec 08,2014
Minithumbdown
By: 'Elizabeth'
Dec 08,2014
5 people found
this helpful
Never replied to any of our emails, even when they were a direct reply less than an hour after recieving an email Charged us our deposit money for problems that the previous tenants had caused that were not fixed prior to us moving in Left ...
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What agent could do to change your mind?
Literally they would have to have changed their whole practise because they were absolutely horrific, incredibly unprofessional and I would not recommend them to anyone!!!!!!
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Comment on agent fees
Not worth the money Especially as they have been no help, have not fixed anything and have tried to take advantage and get as much money out of us possible giving little or nothing in return
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Sep 26,2014
Minithumbdown
By: 'Unacceptable010'
Sep 26,2014
4 people found
this helpful
Without a doubt the worst letting agents I have ever had the displeasure to use in Canterbury in the six years I have lived here. The staff were incompetent at all stages, making vital administrative mistakes time after time. This including taking 2 months to replace ...
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What agent could do to change your mind?
Talking to one another, improving their competency across the board. Customer service skills - they have none.
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Comment on agent fees
Unnesscesarily high although this isn\'t indicative of Caxtons - referencing does not cost ‚£100+ it costs ‚£40
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Aug 21,2014
Minithumbup
By: 'Maria Ioannidou'
Aug 21,2014
0 people found
this helpful
Mrs Bronwyn was so kind to wait for me and my daughter who is a Law student at KENT Canterbury University at 0430 in the morning to hand over the keys for us. We have a delayed of 25 hours coming from Cyprus to Gatwick and i ...
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Comment on agent fees
Very reasonable
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Aug 17,2014
Minithumbdown
By: 'Disappointing'
Aug 17,2014
4 people found
this helpful
Caxtons were terrible landlords. They failed to fix dangerous problems with the property, were rude and unhelpful and do not behave in a professional manner even within the confines of their own offices. You will have a battle trying to get any deposits back even ...
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What agent could do to change your mind?
Nothing could change my mind about this company.
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Aug 08,2014
Minithumbdown
By: 'James Doessn'
Aug 08,2014
1 people found
this helpful
I think we are an inconvenience to Gemma Marks, conversely, Hannah Pout is just an awesome person, very respectful. I remember the day I went to sign-up for accommodation, Gemma was just unhelpful and seemed distracted, playful with her other colleagues who seemed embarrassed. It ...
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What agent could do to change your mind?
Please stop faking deposit returns just to please your clients (landlords), it goes two way. This shouldnt be like a serfdom
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Comment on agent fees
I had like to know why they don\'t practice their deposit stipulations and other stuff written in the contract
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By: Caxtons
Aug 08, 2014
View all comments (1)
Thank you for your feedback, and apologies that you have not had a positive experience with Caxtons. Please get in touch with us directly with regards to the property and the issues you have had so that we can help resolve these as swiftly as possible for you. We take customer service and staff training very seriously. As Gemma has since left the company, please feel free to contact Hannah. With regards to deposit returns, we work within the guidelines set out by the TDS, who are always th ...
Jun 20,2014
Minithumbdown
By: 'Nic W'
Jun 20,2014
4 people found
this helpful
They are awful and not only operated with no regard to basic customer service, but they also had little regard for the law! Our deposit was used to pay a bill, which we were not informed of when we signed the contract, this is illegal ...
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May 07,2014
Minithumbup
By: 'sarah'
May 07,2014
0 people found
this helpful
Matthew was extremely helpful in helping us resolve a broken washing machine complaint. From the first phone call to him, the same day he came to check the broken machine, and the following day a workman came to have a look at the machine. With ...
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View All 3 Branches


Caxtons - Canterbury, CT1
Canterbury
1 Castle Street, Canterbury CT1 2QF
(17)
Caxtons - Gravesend, DA12
Office 1
127 Windmill Street, Gravesend DA12 1BL
(0)
Caxtons - Gillingham, ME7
Office 2
107 Watling Street, Gillingham ME7 2YX
(18)

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