Caxtons

3.73/5 rating 30 reviews
  • 82% valuation accuracy
  • 70% recommend
  • 83% fee satisfaction
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    Gemma Marks
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    Kirk Morris
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    Amelia Singer
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    Olivia Austin
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    Hannah Pout
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    Matthew Lewis
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    Bronwyn Fleetwood
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    Samantha Collins
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    Sarah Singer
Caxtons have established an enviable reputation for the quality of the Residential Management and Letting services in the South East. We are proud of our professional expertise, independent status and Read full description...Caxtons have established an enviable reputation for the quality of the Residential Management and Letting services in the South East. We are proud of our professional expertise, independent status and strong working relationship with clients. We are committed to protecting your property interests at all times and through strict accounting procedures, appropriately qualified staff and the experience which comes from managing an extensive property portfolio for both private and corporate clients.
Our excellent service extends fully to our tenants, so you can rest assured that you will receive the highest standards of customer service from our experienced team. As members of ARLA, ARMA, RICS and NALS, we protect our tenantas highly, with ARLA-recommended tenancy agreements, in depth inventories and Government lodged deposits. We welcome your feedback!
 
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Jun 09,2017
Minithumbup
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Amelia Singer
By: 'Su Hobson'
Jun 09,2017
0 people found
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I am so glad I transferred my flat management to Caxtons. Amelia has gone above and beyond to sort out a very tricky situation with my previous management company. I now feel so much better knowing it is in safe hands....
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Mar 01,2017
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Sarah Singer
By: 'paige & Billy'
Mar 01,2017
0 people found
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fantastic service received from Sarah. Made our moving experience very easy and quick. So friendly and always there to answer my hundreds of queries!...
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fees where brilliant
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Feb 22,2017
Minithumbup
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Sarah Singer
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Sarah Singer
By: 'Anna and Karl'
Feb 22,2017
0 people found
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Sarah was very helpful throughout the whole process from the moment we viewed the property until the day we have signed the contract. She kept in touch with us about everything we needed to know and made things a lot easier for us. We want thank her for her help with everything....
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Jan 06,2017
Minithumbup
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Sarah Singer
By: 'FATHI ZGARNI'
Jan 06,2017
0 people found
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Excellent service from start to finish. I would like to say a massive thank you to Sarah. She was very helpful from the start. she is a professional and extremely friendly. Thank you for your good and fast job! I would highly recommend Caxton's to friends and family :-)...
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Excellent
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Dec 13,2016
Minithumbup
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Amelia Singer
By: 'Germaine'
Dec 13,2016
0 people found
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The service was great. I was contacted as soon as the previous interested person didn't go through with the flat. Amelia was very helpful and patient with my crazy work schedule and I got the keys pretty quickly. Couldn't believe how fast from reference check to moving in was! Recommend to anyone....
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I'm not too sure about agent's fees on the market but I'm told that the price was fair.
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Jul 22,2016
Minithumbup
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Sarah Singer
By: 'John'
Jul 22,2016
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We have used Caxton's for a number of years to manage our rental property. They have always found very suitable clients in the past .We have now just completed a refurbished,with help from them, & have used Caxton's again. We are so pleased that they have now found the ideal Tennant's that meet our requirements. Thanks to Sarah for all her help, she kept us informed answered all our queries & is always friendly & professional....
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Comment on agent fees
Good
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Jul 22,2016
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Amelia Singer
By: 'Jenna'
Jul 22,2016
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Amelia is friendly and efficient. I fell in love with the property we are about to move into and constantly emailed Amelia to enquire whether it was still available. She was helpful and really worked hard for us to enable us to obtain this property which we cannot wait to move into. Thank you Amelia....
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Comment on agent fees
Reasonable
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Jul 12,2016
Minithumbup
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Sarah Singer
By: 'Rob Cloke'
Jul 12,2016
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My whole experience with Caxtons from start to finish has been friendly, easy and professional. From arranging to view the property to moving in, Sarah was extremely helpful, personable and professional. Any questions or queries were dealt with extremely quickly and no problems arose through the process as Sarah ensured that everything went smoothly. Cannot thank her enough, Sarah made a potentially stressful situation no problem at all. Thank you so much Sarah! :)...
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Comment on agent fees
Agent's fees were more reasonable than other agents and I felt (for the first time with a letting agency) that I was being provided a service, as caxtons sorted out everything for me.
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Jun 27,2016
Minithumbup
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Sarah Singer
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Sarah Singer
By: 'Jade&David'
Jun 27,2016
0 people found
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Sarah has been brilliant at helping us with our move, she is quick and efficient at replying emails and queries. We wanted a quick move, 2 weeks from viewing the house to moving in was fantastic. Very grateful for her (continuing) help!...
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Comment on agent fees
Reasonable, no hidden fees or silly extras.
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Jun 22,2016
Minithumbup
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Sarah Singer
By: 'Kim'
Jun 22,2016
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Quick and easy move, no stress. Got the keys within 2 weeks of looking at our flat. Sarah was extremely helpful. Staff are really friendly....
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Comment on agent fees
Agent fees were affordable
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May 03,2016
Minithumbup
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Sarah Singer
By: 'Sophie Robinson'
May 03,2016
0 people found
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Excellent service. It took approx 2 weeks from viewing the house to receiving the keys to move in. Sarah is lovely, friendly, helpful and very efficient. I would highly recommend Caxton's to friends and family :-)...
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Comment on agent fees
Good
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Feb 26,2016
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Sarah Singer
By: 'Timea'
Feb 26,2016
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Sarah Singer is the best agent we ever met in our life. She explained us everything and we moved in very fast. We recomand Sarah, because she is a professional and extremely friendly. Thank you for your good and fast job! Claxtons are the best! No hidden fees and no lies. Thank you!...
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Comment on agent fees
Excellent
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Oct 13,2015
Minithumbup
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Sarah Singer
By: 'David'
Oct 13,2015
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Excellent service from start to finish. I cannot rate Sarah highly enough. She was very helpful from the start. I would defiantly recommend Caxtons....
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Comment on agent fees
Fair price for a good job
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Jul 31,2015
Minithumbup
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Hannah Pout
By: 'Marion Dawkins'
Jul 31,2015
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As a parent of a student we found Caxton's to be very helpful and with good cooperative landlords any issues were sorted very promptly. We feel the landlord was especially fair in dealing with any issues. Monies were dealt with promptly as well. Special thanks again to Hannah Pout for going the extra in the beginning to help our son find a property. Well done!...
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Jul 14,2015
Minithumbup
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Sarah Singer
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Amelia Singer
By: 'Amanda Murray'
Jul 14,2015
0 people found
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Very helpful and friendly. Both my Fiance and I have found he service to be exceptional. We were given first choice on the property and were sent all relevant paperwork very quickly. The property was removed from the Web very quickly also, which helped to reassure us that it was ours. Another Agent kept on marketing the property and eventually chose someone else, after offering to us. Caxtons did not do this....
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Jun 15,2015
Minithumbup
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Amelia Singer
By: 'Jolene'
Jun 15,2015
0 people found
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Friendly, helpful and kept me informed along the way. Fee's were very reasonable and overall great service. Would definitely recommend....
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Apr 24,2015
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Amelia Singer
By: 'Joshua Stock'
Apr 24,2015
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I would like to say a massive thank you to Amelia who me and my partner were dealing with when we were looking to rent our first property, we had a stressful time during this period and Amelia made the process very easy so it was one less thing to worry about, she was always open and honest with everything and there have been no horrible surprises, everything was explained in detail and nothing was left out. I would highly recommend Caxtons to find a place to rent, the fees are not extortionate ...
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Comment on agent fees
The fee's were more than acceptable, no issues on them, other agent's fee's are extortionate but Caxtons, were just right!
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Jan 22,2015
Minithumbup
By: 'Jenny'
Jan 22,2015
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Great Service, Best agents for Student lettings in Canterbury! I hope to use you again for the term of 2016-2017....
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Comment on agent fees
‚£200 WITH VAT! one of the cheapest around
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Dec 08,2014
Minithumbdown
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Samantha Collins
By: 'Elizabeth'
Dec 08,2014
2 people found
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Never replied to any of our emails, even when they were a direct reply less than an hour after recieving an email Charged us our deposit money for problems that the previous tenants had caused that were not fixed prior to us moving in Left mould, marks on the walls, burns in the carpet, a broken fridge, a broken front and back door, an oven that is not suitable as it is at least 20 years old, a scolding hot shower with no temperature valve and everything was left in an awful state, which we w...
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What agent could do to change your mind?
Literally they would have to have changed their whole practise because they were absolutely horrific, incredibly unprofessional and I would not recommend them to anyone!!!!!!
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Comment on agent fees
Not worth the money Especially as they have been no help, have not fixed anything and have tried to take advantage and get as much money out of us possible giving little or nothing in return
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Sep 26,2014
Minithumbdown
By: 'Unacceptable010'
Sep 26,2014
2 people found
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Without a doubt the worst letting agents I have ever had the displeasure to use in Canterbury in the six years I have lived here. The staff were incompetent at all stages, making vital administrative mistakes time after time. This including taking 2 months to replace a completely broken fridge in the middle of summer, sending threatening letters regarding late payments when the payments had been prompt and finally giving us no information on check out. When prompted for information we were told ...
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What agent could do to change your mind?
Talking to one another, improving their competency across the board. Customer service skills - they have none.
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Comment on agent fees
Unnesscesarily high although this isn\'t indicative of Caxtons - referencing does not cost ‚£100+ it costs ‚£40
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Aug 21,2014
Minithumbup
By: 'Maria Ioannidou'
Aug 21,2014
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Mrs Bronwyn was so kind to wait for me and my daughter who is a Law student at KENT Canterbury University at 0430 in the morning to hand over the keys for us. We have a delayed of 25 hours coming from Cyprus to Gatwick and i had no where to stay and i have called her and explained to her the situation. Without hesitation she said" don't worry i will give you my address and come to my house and will give you the keys". She woke up at 0430 am to give us the key. Please bear in mind th...
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Comment on agent fees
Very reasonable
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Aug 17,2014
Minithumbdown
By: 'Disappointing'
Aug 17,2014
2 people found
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Caxtons were terrible landlords. They failed to fix dangerous problems with the property, were rude and unhelpful and do not behave in a professional manner even within the confines of their own offices. You will have a battle trying to get any deposits back even though when you move in it is highly likely that the property will be disgusting. So any charges for fabricated 'cleaners' at the end of your tenancy probably go straight to their pockets. They act like a bunch of children in the offic...
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What agent could do to change your mind?
Nothing could change my mind about this company.
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Aug 08,2014
Minithumbdown
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Gemma Marks
By: 'James Doessn'
Aug 08,2014
1 people found
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I think we are an inconvenience to Gemma Marks, conversely, Hannah Pout is just an awesome person, very respectful. I remember the day I went to sign-up for accommodation, Gemma was just unhelpful and seemed distracted, playful with her other colleagues who seemed embarrassed. It was 4 of us and you had think she had behave appropriately and be helpful, instead she was rude and ended up in arguments where she was not supposed to be concerned. I wonder if the higher tiers of managerial positions ...
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What agent could do to change your mind?
Please stop faking deposit returns just to please your clients (landlords), it goes two way. This shouldnt be like a serfdom
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Comment on agent fees
I had like to know why they don\'t practice their deposit stipulations and other stuff written in the contract
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By: Caxtons
Aug 08, 2014
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Thank you for your feedback, and apologies that you have not had a positive experience with Caxtons. Please get in touch with us directly with regards to the property and the issues you have had so that we can help resolve these as swiftly as possible for you. We take customer service and staff training very seriously. As Gemma has since left the company, please feel free to contact Hannah. With regards to deposit returns, we work within the guidelines set out by the TDS, who are always th ...
Jun 20,2014
Minithumbdown
By: 'Nic W'
Jun 20,2014
3 people found
this helpful
They are awful and not only operated with no regard to basic customer service, but they also had little regard for the law! Our deposit was used to pay a bill, which we were not informed of when we signed the contract, this is illegal and a deposit cannot be used in this way. They also emailed us after our check out asking if we had used professional cleaners as the house was so clean. We responded saying we hadn't, they then sent us a cleaning bill as "we hadn't left it clean enough"...
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May 07,2014
Minithumbup
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Matthew Lewis
By: 'sarah'
May 07,2014
0 people found
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Matthew was extremely helpful in helping us resolve a broken washing machine complaint. From the first phone call to him, the same day he came to check the broken machine, and the following day a workman came to have a look at the machine. With a combination of Matthews help, and an extremely quick and efficient response from our landlord who provided us with a brand new washing machine, the complaint was resolved within 48 hours. On this occasion, we are very impressed with everyone\'s hel...
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Apr 09,2014
Minithumbup
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Hannah Pout
By: 'Marion Dawkins'
Apr 09,2014
0 people found
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I have nothing but praise for the way Hannah handled our situation. I am a parent of one of the two students who needed accommodation for 2014/2015. Not not only did she stay late to accommodate them seeing more than the usual number of properties as they were travelling some distance to do so but further delayed leaving by taking them back to the Caxton's office to finalise the paperwork as they were returning home again afterwards. Hannah had also been more than happy to answer my many questio...
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Feb 18,2014
Minithumbdown
By: 'lucylou122'
Feb 18,2014
3 people found
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Please do not use this agent!! They completely take advantage of student and non student tenants. AVOID AT ALL COSTS. All the staff I ever dealt with were rude and unhelpful, they made NO effort to make my rental experience a good one... I was glad to escape at first possible opportunity. My property was disgusting when I first moved in... in fact I couldn\'t I was told to spend the night elsewhere! This lack of organisation and respect was a continual theme throughout my tenancy and then I lost...
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By: CaxtonsAreCrap
Aug 08, 2014
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100% agree. Awful company. Wish I had read these reviews before signing up to them!!! AVOID at all costs if you are reading now and thinking of using their services. ...
Sep 09,2013
Minithumbdown
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Kirk Morris
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Olivia Austin
By: 'chomp09'
Sep 09,2013
5 people found
this helpful
What an awful service! Absolute nightmare trying to get deposit back (even after 3 months of moving out), staff are unhelpful, very rude and don\'t take responsibility. Didn\'t bother to do an inventory prior to the start of tenancy so check-out report was fabricated; landlord is trying to rinse us of the deposit money despite having no evidence. Worst members of staff are Kirk Morris and Olivia Austin as they provide a shameful service- do not be fooled by the fact that this firm is ARLA regist...
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What agent could do to change your mind?
- Provide a fair service for the return of deposit i.e. ensure that all claims are heavily backed up - Provide a friendly & helpful service -Be transparent and honest throughout the tenancy
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By: Caxtons
Sep 11, 2013
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We are sorry you are unhappy with the length of time that finalising your deposit return is taking. However, whilst we are committed to providing the best possible service to our clients - both landlords and tenants - issues in dispute do take longer to resolve in order to achieve a mutually amicable conclusion. We will endeavour to settle the issue as soon as possible. ...
Jul 25,2013
Minithumbdown
By: 'Notapplicable'
Jul 25,2013
13 people found
this helpful
i also rented with caxtons and it was terrible. i would recommend that anyone considering renting with them thinks twice before getting involved. stay well away. seriously. i am also yet to receive my deposit back and doubt it will be the full amount of money i originally paid. they even tried to charge me for leaving a new toilet roll in the toilet! absolute jokers....
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What agent could do to change your mind?
i also rented with caxtons and it was terrible. i would recommend that anyone considering renting with them thinks twice before getting involved. stay well away. seriously. i am also yet to receive my deposit back and doubt it will be the full amount of money i originally paid. they even tried to charge me for leaving a new toilet roll in the toilet! absolute jokers.
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Jul 24,2013
Minithumbdown
By: 'Canterbunny'
Jul 24,2013
16 people found
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I rented a student property with Caxtons for one year. It was a year of absolute hell. The staff are rude and nasty. They tell lies and rip off students. We drove 4 hours to find our property was not ready on the day we were due to move in, even though we checked the day before, over the phone. The property was in a mess when we finally got to move in, and had to demand that it was cleaned professionally to remove the complete grime that covered the house. Caxtons staff dealt with this by swea...
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By: CaxtonsAreCrap
Aug 08, 2014
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Totally agree with all your responses and review. Caxtons are a DREADFUL company - surprised they are still in business, most likely due to the fact they have a monopoly over most of the student housing in Canterbury and can get away with swindling students. ...



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Caxtons - Gravesend, DA12
Office 1
127 Windmill Street, Gravesend DA12 1BL
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Caxtons - Gillingham, ME7
Office 2
107 Watling Street, Gillingham ME7 2YX
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Caxtons - Canterbury, CT1
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1 Castle Street, Canterbury CT1 2QF
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