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Castles Estate Agents (Aldershot & Farnham)

111 reviews
  • 4.8 /5 rating
  • 98% recommend
  • 100% fee satisfaction
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    Steve Tebbutt
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    Donna Latter
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    Neil Pritchard
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    Kelly Evans
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    Stan Petrov
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    Duncan Pate
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    Tracy
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    Simon
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    Marina
For a friendly team you can trust, talk to Castles. Our team of property professionals has built a reputation for a friendly and professional service.
We combine the traditional virtues of customer c Read full description...For a friendly team you can trust, talk to Castles. Our team of property professionals has built a reputation for a friendly and professional service.
We combine the traditional virtues of customer care with 21st century technology to deliver consistently outstanding results. Unique levels of website integration and a dedicated client login area provide up to the minute information and client feedback for buyers, sellers, landlords and tenants
 
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Nov 12,2015
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Nov 12,2015
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I have been looking for a while to rent and Kelly responded to my emails quickly which made me feel like an important customer. I have asked a lot of questions and she has always responded. . I can not vouch for other members as Kelly has been my sole contact but if she is front line then castles should feel confident....
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Jun 26,2014
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Jun 26,2014
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Duncan and Marina sold my house in a week! They made the transaction as hassle free as possible. I was kept completely in the loop and nothing was to much trouble, Duncan even went out of his way to pick up some missing paperwork for me...... That's what I call a good service. Very knowledgeable, courteous, couldn't have asked for more. I tend to use local independent businesses, I look for more of a personal touch and both Duncan and Marina delivered this in bucketfuls, thanks guys....
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Oct 22,2013
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Oct 22,2013
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We can\'t recommend Marvellous Marina and her fantastic team at Castles enough. Although the property didn\'t sell it certainly wasn\'t due to lack of enthusiasm or determination from everyone in the office. We were kept up to date with everything every step of the way. Marina was even calling with news from potential buyers at 8pm on her day off!! If you decide to sell with Castles you really are in safe hands....
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Apr 11,2013
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Apr 11,2013
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Thank you to the staff at Farnham office, for make the sale of my property as pleasant as possible . They do their job with skill and ease to make live run smoothly . From a very pleased customer !!! Val...
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Jul 09,2012
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Jul 09,2012
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Neil was originally with Betteridge, but transferred to Castles as Betteridge ceased trading. He was helpful and came to the property to meet us when requested over the course of 3 viewings. Overall he was friendly and helpful and the service was generally good. The only comments I would make were that his communication occasionally was lacking, and he was a little slow or a little vague to give us information although quite a lot of this was more the vendors being slow I think. Neil also put me...
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Jun 15,2012
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Jun 15,2012
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Castles were fantastic,they kept me informed of every stage. It had a very personal feel, it made it very easy to talk to them....
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Jun 08,2012
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Jun 08,2012
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Steve dealt with us in a professional and efficient manner from our very first viewing through to completion of the property. He worked with us to negoitate a good price and then dealt with the issues and problems along the way, several times when all looked at loss, perserverance and good communciation ensured the deal happened. If/when we come to sell our house we will be putting it on with Steve at Castles as we know they will do a great job again!...
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May 31,2012
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May 31,2012
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Secured a purchaser within days of re-marketing the property ( previous buyers, found through Farnham office pulled out as their purchaser did likewise). Kept fully up to date with how the sale was progressing and completed within 8 weeks! ( A remarkable event in itself these days.) Excellent ,well done and thank you....
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May 15,2012
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May 15,2012
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Excellent staff, very helpful and they also gave the most accurate valuation of our property. We liked the fact that Neil sent a letter before he came round introducing himself. They may not be the largest in Aldershot but we really liked the personal attention they gave and the prompt replies to any queries we had. In the end they sold our property on the first week it was on sale, which was great for us, and when we handed our keys in they have us a \'moving in\' gift of all the little esse...
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May 03,2012
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May 03,2012
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We instructed castles having already seen a property we liked but didn\'t have much hope in selling in time to be able to offer on the property. However we had a near asking price offer within 24hours of the property going on the market. We couldn\'t ask for more than that!! This was then followed by great sales progression, we had all number of complications on the way but we got there in the end thanks to all of Duncan\'s hard work....
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Apr 23,2012
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Apr 23,2012
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All of my dealings with Kelly have been very positive and her approach to any issues i have raised have been professional and prompt. I would definitely recommend her and the team to my other landlord friends. I have other properties that i will move to the Castles Farnham management team as and when they become vacant. Please keep up the great work....
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Apr 02,2012
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Apr 02,2012
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We have recently completed on the sale of our house through Castles in Farnham. We are a demanding couple, who expect very high standards, and we were absolutely delighted with the service from Steve and his team. Updates were frequent, negotiations were smooth, and the price obtained was good. I believe the team went beyond what we realistically expected from an estate agent. They really own the process end-to-end, and add value wherever they can. Steve is a seasoned negotiator with the ve...
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Mar 21,2012
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Mar 21,2012
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Myself and partner purchased our first property through Castles and found the whole process very straight forward, thanks to Steve. Compared to some other agents in Farnham, Steve was very honest and did everything to ensure the whole process went as smoothly as possible. We were even recommended a mortgage broker who was able to find us the best deal. When the time comes to sell up, we will definately be using Castles to sell our property....
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Mar 10,2012
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Mar 10,2012
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I have just bought a flat through Castles in Farnham. It was a bit of a rollercoaster and I nearly withdrew from the purchase due to a number of issues with the vendor. Steve was very patient and supportive throughout the process. He invested a lot of time and effort in trying to sort out all the issues and making sure everyone was happy. Moving can be a stressful experience, but Steve was a pleasure to deal with - and he always had a smile on his face!...
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Mar 06,2012
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Mar 06,2012
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Having changed agents to use Castles they did an excellent job in a difficult market to sell my property. An acceptable offer was made in 4 weeks but the purchaser subsequently withdraw as their own sale fell through. 3 weeks later another purchaser was found. I was provided with regular marketing updates which I personally found most re-assuring. The legal part of the process took longer than expected but again, Castles followed this through chasing the other parties as necessary and we got...
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Mar 04,2012
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Mar 04,2012
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It seemed like we were never going to get the property due to various legal problems, not helped by having 15 other interested buyers, however the team at Castles stuck with us and supported us throughout the process and we are now the proud owners of a new house... if only they did electrics, plumbing and decorating too!...
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Mar 03,2012
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Mar 03,2012
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Brilliant, always informed of everything as soon as we needed to know it. Would definately use them again...
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Mar 02,2012
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Mar 02,2012
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We were in the lucky position of only having to sell our house, but I was very sanguine (bearing in mind the apparent state of the market) as to our chances when I first spoke to Steve just before Xmas 2011. He was absolutely certain it would sell, but I thought 'Thats just the agent talking!'. The house went on the market on 3 Jan & Steve pulled a masterstroke by inviting a couple to view who'd placed an offer on a similar house in the same street (but who'd not had a response from the ven...
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Feb 16,2012
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Feb 16,2012
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We received excellent professional advice from Steve relating to the relative advantages/disadvantages of selling or letting our flat (a small ground floor flat in a property containing 6 other flats very close to Farnham town centre). Having decided to hold on ownership of the property and let it, Tracy (initially) followed by Kelly (Tracy went on maternity leave) have given, and are continuing to give, us an extremely high quality of charming, professional and personal attention....
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Feb 12,2012
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Feb 12,2012
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From purchase to letting the property, the service from Castles was excellent!...
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Feb 10,2012
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Feb 10,2012
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I found al the staff at Castles very trustworthy, professional and excellent to deal with. Tracy and Steve help my make the right decisions in both renting and selling my property. There is always someone in the office to help you and they really seem to care. I would use them again and I would recommend them to other people 100%. Thank you....
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Jan 18,2012
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Jan 18,2012
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We have just completed and are very pleased with the quality and level of service Castles provided, Duncan, Simon and Debbie were friendly, professional, helpful and accomodating. Having used several estate agents in the area over the past few years and dissapointed with most of them, we would recommend Castles and use them again in future. The "survival" bag was a lovely surprise!...
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Jan 09,2012
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Jan 09,2012
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At all times I was most impressed by the strong and patient rapport the team had built with the vendor which ensured a smooth purchase. Key for me was the open, honest, accessible and effective communications from Castles throughout. A nice touch was a completion day goodie bag containing essentials such as tea, coffee, biscuits, some sparkly and even a spare light bulb!...
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Jan 09,2012
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Jan 09,2012
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Just completed on the sale of our house in Farnham... I have nothing but praise for the friendly service and support that we have received from Castles over the last few months... even when the sale was delayed it seemed that Steve and Donna were constantly keeping me in the loop and would be acting in my best interests throughout... Having used a few agents in Farnham I would have to say that Castles seem to stand out for their approach to provide the best level of customer care and supp...
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Dec 27,2011
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Dec 27,2011
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Great service, always available to help (Duncan). We arranged the viewing with Simon- he's very patient, always smiling and really helpful. We had viewings with other agents from different agencies but Castles, Simon in particular, are the best. Would recommend to use them....
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Dec 25,2011
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Dec 25,2011
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The best estate agent we have ever used, a very difficult purchase due to lots of issues with the seller but Duncan put himself out to sort issues and keep us informed every step of the way! Even arrived to give us the keys and a welcome pack and a call recently to see how we were getting on, will be recomending Castles to all of our friends and using them when we move (not for years hopefully though). Cant recomend this company any more highly!...
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Dec 24,2011
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Dec 24,2011
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We were very pleased with the service we received from Duncan and his team. They were very responsive and were excellent in terms of communication. We were kept informed of each development in the selling process and even when the key agents were away the others would call to keep us up to date. All the staff that we dealt with were helpful and friendly....
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Dec 22,2011
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Dec 22,2011
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Competitive rates, Good market knowledge. I was satisfied with how the Sale of my house was conducted. I would recommend Castles and their Services....
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Dec 22,2011
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Dec 22,2011
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I found Castles to be very efficient and helpful keeping me informed throughout the process. Great customer service. I would not hesitate to recommend Castles to friends and family....
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Dec 21,2011
Minithumbup
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Dec 21,2011
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A savvy and personalised service with an excellent knowledge of the property market and property marketing, Castles provided the most accurate valuation and great images for the sale of our property. Their work with progressing the sale was really spot on and I would definitely recommend them, they agency has a good balance of resources for people looking a wide marketing reach and genuine service....
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Last updated at 12:01 PM 22/06/2012 by Duncan Pate

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Awards won by Castles Estate Agents (Aldershot & Farnham)

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Castles Estate Agents (Aldershot & Farnham) - Aldershot, GU11
Office 1
175 Victoria Road, Aldershot GU11 1JU
(44)
Castles Estate Agents (Aldershot & Farnham) - Farnham, GU9
Office 2
7 South Street, Farnham GU9 7QU
(56)

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