• Simon Legge
    Simon Legge
  • Mark Noble
    Mark Noble
  • Chris Taylor
    Chris Taylor
  • Austen Gray
    Austen Gray
  • Lisa Noble
    Lisa Noble
  • Claire Steele
    Claire Steele
  • Lynne Cox
    Lynne Cox
  • Michael Hughes
    Michael Hughes
  • Katie Page
    Katie Page
  • Deborah Spice
    Deborah Spice
  • Muhammed Rahman
    Muhammed Rahman
  • Tracey Vasko
    Tracey Vasko
  • Sophie Thomas
    Sophie Thomas
  • James Birkett
    James Birkett
  • claim your profile
    Steven Desir
  • claim your profile
    Lisa Baker
Established in 2002 by managing director Mark Noble, Castles have long been recognised as one of Swindon's leading estate agents, we have recently moved into new offices offering our estate agency and lettings clients and customers a fresh and relaxing environment to discuss all their property needs.

We offer a full range of services including free market and rental appraisals, property management and we have excellent partnerships allowing us to offer mortgage consultations, conveyancing, en
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Westcott House, 47-49 Commercial Road
Swindon
Wiltshire
SN1 5NX
01793 611677

 
www.castlesproperty.co.uk Properties for sale
Properties for rent
Sep 17,2017
Minithumbup
Muhammed Rahman
By: 'Iwantafreehold'
Sep 17,2017
0 people found
this helpful
Muhammed has been very helpful, courteous and efficient during our dealings, which have been frustrating and unexpectedly complex. I would thoroughly recommend Muhammed...
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Was this helpful? Yes
Sep 16,2017
Minithumbup
Muhammed Rahman
By: 'LGane'
Sep 16,2017
0 people found
this helpful
I was sincerely impressed with the regularity of updates and contact from him in general - I never felt I was chasing him. Mr. Rahman was always courteous and thank heaven he also has a great sense of humour. We were dealing with a rather complex situation which became something of a learning curve for all involved. He displayed great patience and diplomacy when things inevitably got rather frustrating. Hats off to his professionalism and support in helping get a complicated problem sorted to ev...
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Aug 29,2017
Minithumbup
Chris Taylor
Sophie Thomas
By: 'Martyn - Swindon'
Aug 29,2017
0 people found
this helpful
The Castles team were extremely courteous and professional from the time that Chris came out to value the property to the time that Michael finalised the negotiation for our offer. Chris took the photos on the Monday, the property was on the market on Tuesday/Wednesday, we had viewings on the Friday, Saturday, Monday, Tuesday, Wednesday, Thursday (Sophie and Muhammad covered all of the viewings on some occasions late into the evening) and received our first offer on Tuesday and the agreed offer...
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Comment on agent fees
Excellent
Was this helpful? Yes
Aug 25,2017
Minithumbup
Michael Hughes
Sophie Thomas
By: 'Elaine, Swindon'
Aug 25,2017
0 people found
this helpful
I just wanted to say how impressed I have been with Castles proactive approach and their professional way of keeping buyers updated and reminded. I found Michael and Sophie extremely helpful in my search. They definitely deserve a five star review. Elaine...
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Comment on agent fees
N/a
Was this helpful? Yes
Aug 23,2017
Minithumbup
Sophie Thomas
Michael Hughes
By: 'Bev'
Aug 23,2017
0 people found
this helpful
Great professional service from both Sophie and Michael from first contact, viewings and to negotiating on a property for me. Would definitely recommend Castles. Thank you Sophie and Michael...
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Aug 22,2017
Minithumbup
By: 'Mr and Mrs puffett'
Aug 22,2017
0 people found
this helpful
Fantastic service, sold within 24 hours for the full asking price, no commisery here. Perfect from start to finish. If you are thinking of selling your house then they should be the first number you ring. Thank you again castles, you are the best...
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Was this helpful? Yes
Aug 17,2017
Minithumbup
Muhammed Rahman
By: 'Dhanush'
Aug 17,2017
0 people found
this helpful
It is a really wonderful help and support from Muhammed. Muhammed was always professional and approachable to deal with the property. Whenever we need any information regarding the property he helped me a lot. Muhammed kept us update regarding the property. We really want to Thank Muhammed for his dedicated service through out the process...
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Was this helpful? Yes
Aug 09,2017
Minithumbup
Austen Gray
Lynne Cox
By: 'Andy Cox'
Aug 09,2017
0 people found
this helpful
I had three Estate Agents value my property and wanted the select who I considered best able to sell my house and attain the best and relativistic price in order for it the sell within a reasonable time frame (Castles were not the highest valuation) I also wanted an agent who would do their very best for me. I have to say that Austin was by far the best person to sell my house. He has a great manner which is affable and pragmatic, which gave me confidence that Austin and Castles would sell my...
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Comment on agent fees
Very fair fees
Was this helpful? Yes
Aug 08,2017
Minithumbup
Muhammed Rahman
By: 'Nure Siddique'
Aug 08,2017
0 people found
this helpful
Fantastic support from Muhammed. He was always calm and approachable to deal with interactions between the buyer and myself (vendor). He always kept me informed when there was an update. I think it's his professional approach that made this sale going through....
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Comment on agent fees
The fee was reasonable however, Castle should also consider to reduce the fee as the competitors are doing the same.
Was this helpful? Yes
By: Mark Noble
Aug 08, 2017
View all comments (1)
Thank you very much for your kind review about Muhammed, he is extremely grateful for you taking the time to recognise the service he provided. In relation to your comments about our fees, which I take on board, if we reduce our fees like other agents, we will also then struggle to have high quality staff like Muhammed to offer such excellent service! I hope like most of our clients you feel that paying a little bit more than others, you receive so much more in return. ...
Aug 08,2017
Minithumbup
Muhammed Rahman
Simon Legge
By: 'MrMaguire'
Aug 08,2017
0 people found
this helpful
Muhammad has been amazing with the help buying our house. Very Informative and always happy to help. Any questions we had Muhammad always had the answers. Kept in contact with me throughout buying too....
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Was this helpful? Yes
Aug 07,2017
Minithumbup
Simon Legge
By: 'AEB'
Aug 07,2017
0 people found
this helpful
Simon and the team at Castles were absolutely fantastic through what was a very difficult property sale for many reasons, in particular that my buyers used an online solicitor which held up the sale immensely (the cheaper option isn't always the best option!). They were supportive and helpful and kept on top of the buyers solicitors as well as keeping me in the loop every step of the way with calls backwards and forwards more than once daily for a number of weeks at times! I can't thank the team...
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Comment on agent fees
The fees were very reasonable for the service delivered.
Was this helpful? Yes
Jul 25,2017
Minithumbup
Michael Hughes
Simon Legge
By: 'SwindonDeb'
Jul 25,2017
0 people found
this helpful
Polite, helpful and informed. Michael has a good telephone manner and was able to answer various questions. Simon was helpful showing us round house and was informed about various questions....
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Was this helpful? Yes
By: Mark Noble
Jul 31, 2017
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Thank you for leaving such a positive review, I know Simon and Michael really appreciate the time you have taken to comment on the service you have received. ...
Jul 20,2017
Minithumbup
Sophie Thomas
By: 'Mr Clist'
Jul 20,2017
0 people found
this helpful
Sophie was always quick to answer the phone, very clear & direct, and an absolute joy to deal with. The service she provided us was absolutely top-notch and we couldn't have asked for any better....
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Comment on agent fees
N/A as we were buying a property not selling
Was this helpful? Yes
By: Mark Noble
Jul 31, 2017
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Sophie has asked me to pass on her thanks for the very kind review you have left, positive comments like this really make the effort the guys put into helping people even more worth while. ...
Jul 16,2017
Minithumbup
Tracey Vasko
By: 'Rob Holborow'
Jul 16,2017
0 people found
this helpful
Just a few lines to say that Tracey since she has took over and started managing my house I have no worries. She communicates promptly between me and my landlord. Excellent service and well recommended. Thankyou Tracey. Keep up the good work....
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Comment on agent fees
Good
Was this helpful? Yes
By: Mark Noble
Jul 31, 2017
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Tracey has asked me to thank you for such a glowing review, she really appreciates you taking the time to endorse the service she has provided. ...
Jul 14,2017
Minithumbup
Michael Hughes
By: 'Barry Taylor'
Jul 14,2017
0 people found
this helpful
Michael has been exceptional whilst handling my offer. At every stage he has informed me of the progress and explained the reasons behind decisions which had to be made. His professional approach was above my expectations and his reply to my email at 2200hrs proves his dedication to the company and the vendors. His attitude has given me confidence in your company and would recommend Castles to anyone wanting to sell a property....
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Comment on agent fees
N/A
Was this helpful? Yes
Jul 13,2017
Minithumbup
Tracey Vasko
By: 'Linda Meech'
Jul 13,2017
0 people found
this helpful
Since Tracey has taken over management of my rental property I have had very little to worry about. I am very happy with the way Tracey responds to my emails and liaises between my tenants and me. I would certainly recommend her services to others requiring tenancy management....
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Comment on agent fees
I am satisfied with the fees.
Was this helpful? Yes
Jul 13,2017
Minithumbup
Tracey Vasko
By: 'MM'
Jul 13,2017
0 people found
this helpful
Tracey is amazing! she shows professionalism, attention to detail and best of all she always reassures me whenever there are issues. i've had huge expenses with leaks - lots of disruption to tenants, obtaining quotes and scheduling with contractors - she dealt with it all. she takes away the stress of being a landlord....
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Comment on agent fees
reasonable
Was this helpful? Yes
Jul 12,2017
Minithumbdown
By: 'Sara'
Jul 12,2017
0 people found
this helpful
Having been a good tenant for 4 years, carrying out my own repairs, you can imagine my utter horror and disgust to find that they took it upon themselves to enter my home without my permission when I was not there. Staff in the lettings department appear to be disorganised and left arranging a gas check until the very last day which they feel gave them the right to enter without permission. It does not. Your lack of ability to schedule properly or to communicate with each other and customers do...
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Comment on agent fees
N/a
Was this helpful? Yes
By: Mark Noble
Jul 31, 2017
View all comments (1)
I am naturally sorry that you have been left feeling the way you have as it is never our intention to leave our customers or clients feeling this way. I am glad we have had a chance to communicate and find a way to resolve your concerns. Mark Noble, Managing Director. ...
Jul 06,2017
Minithumbup
Katie Page
By: 'Fern'
Jul 06,2017
0 people found
this helpful
Katie was brilliant and helpful from the moment we met her. She patiently listened and answered all of our questions and when it came to actually renting a property with the company, she continued to be helpful and made everything as easy as possible for us. We felt very looked after and were kept informed every step of the way....
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Comment on agent fees
Agent fees were no more than you would find anywhere else and the holding fee we put down was then counted towards our deposit for the property which was lovely.
Was this helpful? Yes
Jul 05,2017
Minithumbup
Katie Page
By: 'Beth'
Jul 05,2017
0 people found
this helpful
Very happy with the help that was given when finding a property with castles by Katie and paul. Definitely would recommend castles to others....
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Was this helpful? Yes
Jul 03,2017
Minithumbup
Katie Page
By: 'Aulus'
Jul 03,2017
0 people found
this helpful
We were absolutely happy with the service received from Katie during the process of renting our house. Always attended with smile and detication. An excellent professional...
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Comment on agent fees
good
Was this helpful? Yes
Jun 29,2017
Minithumbup
Michael Hughes
By: 'Sarah Pearson'
Jun 29,2017
0 people found
this helpful
I found Michael very professional and helpful. He always called me back when promised and is very approachable. It has been a pleasure....
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Was this helpful? Yes
Jun 10,2017
Minithumbup
Simon Legge
Chris Taylor
By: 'A satisfied customer'
Jun 10,2017
0 people found
this helpful
Ever courteous, prompt and effective! Problems arising were dealt with expertly and efficiently. We are most grateful to the firm and agents....
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Comment on agent fees
Reasonable
Was this helpful? Yes
Jun 08,2017
Minithumbup
Austen Gray
Lynne Cox
By: 'Mandy saunders'
Jun 08,2017
0 people found
this helpful
I cannot thank lynn enough with her professionalism and patience with me during a very difficult t time - she went above and beyond the call of duty - it was just a pleasure to deal with her and I cannot praise castles enough and I recommend the Castles Team at every opportunity BIG THANK YOU...
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Was this helpful? Yes
Jun 01,2017
Minithumbup
Michael Hughes
By: 'Garrett'
Jun 01,2017
0 people found
this helpful
Very helpful and informative. We found Mike in particular to be very easy to deal with and nothing was too much trouble. We really appreciated his calm manner. Can't praise him enough....
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Comment on agent fees
Good
Was this helpful? Yes
May 24,2017
Minithumbup
Sophie Thomas
Austen Gray
By: 'Mr and Mrs Ali, Swindon'
May 24,2017
0 people found
this helpful
We was very impressed with Sophie, from the first phone call. She was very well spoken and polite on the phone. She explained the vendors situation, which helped us understand the vendors position and that our viewing will be counted despite earlier viewings from other potential buyers, before the vendors make their final descission, she arranged viewing for us. That made us feel less pressured about looseing the the house we wanted. We wish her all the best with her career. Austin did the viewi...
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Was this helpful? Yes
May 09,2017
Minithumbup
Chris Taylor
By: 'Piotr'
May 09,2017
0 people found
this helpful
I had received very professional guidance throughout the process of the house sale. I was suggested few options to increase interest in the property for prospective buyers and it helped enormously....
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Comment on agent fees
I wish the cost was closer to "virtual" agents.
Was this helpful? Yes
May 09,2017
Minithumbup
By: 'Chris'
May 09,2017
0 people found
this helpful
I cannot praise and thank Bethany enough for everything she has done for us. I must have caused many headaches for her with issues with a reference from my new job but she fought tooth and nail and now have a lovely house to move into. Not living in the area made it difficult in finding a place to live but Bethany couldn't have been more helpful if she had tried. If I ever end up moving house again I would definitely want her dealing with it. Thankyou again so so much....
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Comment on agent fees
Good
Was this helpful? Yes
May 03,2017
Minithumbup
Muhammed Rahman
By: 'RHill'
May 03,2017
0 people found
this helpful
Muhammed was fantastic during my house hunt, and if it wasn't for his persistence I wouldn't have viewed the house that I'm now proceeding with. He really listened to my criteria of what I was looking for, kept in regular contact and found the right house for me! Thank You!...
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Was this helpful? Yes
Apr 28,2017
Minithumbup
Muhammed Rahman
By: 'Gary Froud'
Apr 28,2017
0 people found
this helpful
Would like to thank mo for all his Work and trying to find me and the Mrs a house , great service...
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Comment on agent fees
Good
Was this helpful? Yes
Areas covered

DPS TDS The Guild Relocation Agent Network


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
43 1 42 1 125 3 125 2 53 4

Job vacancies

Please see a list of jobs available

Agent Fees

No fees set.
Last updated at 4:14 PM 07/01/2016 by allAgents

Complaints Procedure

No procedure set.
Last updated at 4:14 PM 07/01/2016 by allAgents
Simon Legge Simon Legge
Branch Manager
30 reviews

About Simon No description set View full profile
Mark Noble Mark Noble
Managing Director
4 reviews

About Mark No description set View full profile
Chris Taylor Chris Taylor
Senior Valuation Manager
41 reviews

About Chris No description set View full profile
Austen Gray Austen Gray
Property Consultant
29 reviews

About Austen Having started my career at the tender age of 21, some 26 years later I am without a doubt considered the old timer of the team at Castles. My attitude to both my personal and business life is reflect View full profile
Lisa Noble Lisa Noble
Managing Director & Administrator
0 reviews

About Lisa No description set View full profile
Claire Steele Claire Steele
Assistant Lettings Manager
46 reviews

About Claire No description set View full profile
Lynne Cox Lynne Cox
Sales Coordinator
10 reviews

About Lynne No description set View full profile
Michael Hughes Michael Hughes
Senior Sales Consultant
55 reviews

About Michael No description set View full profile
Katie Page Katie Page
Lettings Consultant
13 reviews

About Katie No description set View full profile
Deborah Spice Deborah Spice
Administrator
0 reviews

About Deborah No description set View full profile
Muhammed Rahman Muhammed Rahman
Sales Consultant
28 reviews

About Muhammed I started a new career at Castles Estate Agents in August 2016. Since then I have enjoyed every moment being part of a successful team. I'm looking forward to the new challenges ahead. View full profile
Tracey Vasko Tracey Vasko
Lettings Manager
3 reviews

About Tracey I joined Castles in February 2017 bringing with me over 12 years experience in Lettings and Property Management. I have been welcomed into the Castles family with open arms and I am looking forward t View full profile
Sophie Thomas Sophie Thomas
Sales Consultant
5 reviews

About Sophie No description set View full profile
James Birkett James Birkett
Viewing Consultant
0 reviews

About James No description set View full profile
Steven Desir Steven Desir
Sales Consultant
0 reviews

About Steven No description set View full profile
Lisa Baker - upload your photo Lisa Baker
Lettings Consultant
0 reviews

About Lisa No description set View full profile

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