• Simon Legge
    Simon Legge
  • Mark Noble
    Mark Noble
  • Chris Taylor
    Chris Taylor
  • Austen Gray
    Austen Gray
  • Lisa Noble
    Lisa Noble
  • Claire Steele
    Claire Steele
  • Lynne Cox
    Lynne Cox
  • Michael Hughes
    Michael Hughes
  • Katie Page
    Katie Page
  • Deborah Spice
    Deborah Spice
  • Muhammed Rahman
    Muhammed Rahman
  • Tracey Vasko
    Tracey Vasko
  • Sophie Thomas
    Sophie Thomas
  • James Birkett
    James Birkett
  • claim your profile
    Steven Desir
  • claim your profile
    Lisa Baker
Established in 2002 by managing director Mark Noble, Castles have long been recognised as one of Swindon's leading estate agents, we have recently moved into new offices offering our estate agency and lettings clients and customers a fresh and relaxing environment to discuss all their property needs.

We offer a full range of services including free market and rental appraisals, property management and we have excellent partnerships allowing us to offer mortgage consultations, conveyancing, en
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Westcott House, 47-49 Commercial Road
Swindon
Wiltshire
SN1 5NX
01793 611677

 
www.castlesproperty.co.uk Properties for sale
Properties for rent
Nov 21,2017
Minithumbup
Austen Gray
Sophie Thomas
By: 'RAY'
Nov 21,2017
0 people found
this helpful
from the start austin was very proffesional and explained everything to us in plain english brilliant,he also emailed us on the progress odf selling our property...
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Comment on agent fees
very good
Was this helpful? Yes
Nov 06,2017
Minithumbup
Steven Desir
By: 'Steven desir'
Nov 06,2017
0 people found
this helpful
Nice guy good customer service very helpful and polite full of knowledge. Steven helped us look for a right property . He will go a long way in his job. Wish him every success....
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Nov 02,2017
Minithumbup
Muhammed Rahman
Michael Hughes
By: 'Happy Customer'
Nov 02,2017
0 people found
this helpful
We had been liasing with Muhammed alongside Michael and Steve. We are extremely happy with the excellent customer service we have received. The staff are knowledgeable and experienced in the property sector. They are quick at helping you find the property of your dreams. Very customer focused and easily approachable. I will highly recommend there services to family and friends....
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Comment on agent fees
N/A for this service
Was this helpful? Yes
Nov 02,2017
Minithumbup
Austen Gray
Muhammed Rahman
By: 'On the ball staff !!!'
Nov 02,2017
0 people found
this helpful
After being on the market with another agent for 2 months we felt our property was well priced to sell and became a little frustrated , we contacted castles to jointly market our property , we were amazed at the swift professional service castles provided .. we first met with Austen who came round to list our property, he took some wonderful pictures of our home and advised us on a strategy to sell in the current market , we took his advice and lowered our price to stand out in the market , afte...
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Comment on agent fees
As expected for joint marketing
Was this helpful? Yes
Oct 30,2017
Minithumbdown
Mark Noble
Michael Hughes
By: 'Tom'
Oct 30,2017
0 people found
this helpful
We are experienced landlords, and with a decade of working for London estate agents within property management and lettings. We bought a property in Swindon through Castles with no issues 6 years ago and naturally invited them to value it for us when we needed to sell this year. Up to happily agreeing to instruct Castles to sell our property at an "unapologetically higher than average fee", due to their "excellent service and ability to manage the relationship" with our v...
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Comment on agent fees
Too high for the level of service received.
Was this helpful? Yes
Oct 27,2017
Minithumbup
Simon Legge
By: 'happycustomer'
Oct 27,2017
0 people found
this helpful
We contacted Castles after the property sat unsold for a few months. We first met with Austen who was very polite and knowledgeable about the local market and expertly managed the initial stage, along with Mohammed. The property sold to the first people to view and in the 1st week on the market - for the asking price! Simon managed the sale from then on, and we were very impressed with his drive to move things along and communication with ourselves and the solicitor. All in all, excellent jo...
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Comment on agent fees
Very reasonable.
Was this helpful? Yes
Oct 19,2017
Minithumbup
Muhammed Rahman
By: 'Beata'
Oct 19,2017
0 people found
this helpful
Muhammed is helpfull, truthful in telling the conditions of the property he is selling. knowledgeable and have various contacts in getting what you request like finding right property, mortgage advisor and Lawyers....
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Oct 13,2017
Minithumbup
Sophie Thomas
Muhammed Rahman
By: 'Jane S'
Oct 13,2017
0 people found
this helpful
Big thanks to Mohammed and Sophie for keeping us fully up to date during the sale of our house. They have always been available for any questions we had had and made this a relatively stress free experience.....
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Was this helpful? Yes
Oct 11,2017
Minithumbup
By: 'David Lawrence'
Oct 11,2017
0 people found
this helpful
This sale was not the easiest to manage and required a lot of patience. Not helped by the buyers solicitor being tardy. Nevertheless, all the staff at Castles were always patient, politeand always available to help.Worked well with my solicitor. Thank you....
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Comment on agent fees
Agreed before proceeding - a reasonable cost
Was this helpful? Yes
Oct 04,2017
Minithumbup
Austen Gray
Sophie Thomas
By: 'Andy'
Oct 04,2017
0 people found
this helpful
I dealt mainly with Austen who came and valued the property which I was selling. He was friendly and professional and gave great advice. Sophie and her colleague Mohamed kept me updated throughout the selling process and although not getting the asking price, I was more than happy with what my wife and I achieved. All of this was achieved in nine days. Great service and would thoroughly recommend this team....
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Comment on agent fees
They are what they are.
Was this helpful? Yes
Sep 26,2017
Minithumbup
Sophie Thomas
Lynne Cox
By: 'Gary Price'
Sep 26,2017
0 people found
this helpful
Very pleased with the professional and efficient service provided by the team at Castles Swindon. A special mention for Sophie Thomas who sold our house and Lynne Cox who kept us up to date with the progress of our sale & purchase from start to finish. Thank you all, will be sure to recommend Castles in the future....
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Comment on agent fees
Worth every penny
Was this helpful? Yes
Sep 25,2017
Minithumbup
Michael Hughes
By: 'Chris'
Sep 25,2017
0 people found
this helpful
Having previously dealt with purple bricks , Michael from castles was a breath of fresh air. From Start to finish he was very professional, he made the process painful. He's knowledge was fantastic. I would recommend him to any body who wants a stress free purchase...
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Was this helpful? Yes
Sep 17,2017
Minithumbup
Muhammed Rahman
By: 'Iwantafreehold'
Sep 17,2017
0 people found
this helpful
Muhammed has been very helpful, courteous and efficient during our dealings, which have been frustrating and unexpectedly complex. I would thoroughly recommend Muhammed...
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Was this helpful? Yes
Sep 16,2017
Minithumbup
Muhammed Rahman
By: 'LGane'
Sep 16,2017
0 people found
this helpful
I was sincerely impressed with the regularity of updates and contact from him in general - I never felt I was chasing him. Mr. Rahman was always courteous and thank heaven he also has a great sense of humour. We were dealing with a rather complex situation which became something of a learning curve for all involved. He displayed great patience and diplomacy when things inevitably got rather frustrating. Hats off to his professionalism and support in helping get a complicated problem sorted to ev...
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Aug 25,2017
Minithumbup
Michael Hughes
Sophie Thomas
By: 'Elaine, Swindon'
Aug 25,2017
0 people found
this helpful
I just wanted to say how impressed I have been with Castles proactive approach and their professional way of keeping buyers updated and reminded. I found Michael and Sophie extremely helpful in my search. They definitely deserve a five star review. Elaine...
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Comment on agent fees
N/a
Was this helpful? Yes
Aug 23,2017
Minithumbup
Sophie Thomas
Michael Hughes
By: 'Bev'
Aug 23,2017
0 people found
this helpful
Great professional service from both Sophie and Michael from first contact, viewings and to negotiating on a property for me. Would definitely recommend Castles. Thank you Sophie and Michael...
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Was this helpful? Yes
Aug 17,2017
Minithumbup
Muhammed Rahman
By: 'Dhanush'
Aug 17,2017
0 people found
this helpful
It is a really wonderful help and support from Muhammed. Muhammed was always professional and approachable to deal with the property. Whenever we need any information regarding the property he helped me a lot. Muhammed kept us update regarding the property. We really want to Thank Muhammed for his dedicated service through out the process...
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Was this helpful? Yes
Aug 09,2017
Minithumbup
Austen Gray
Lynne Cox
By: 'Andy Cox'
Aug 09,2017
0 people found
this helpful
I had three Estate Agents value my property and wanted the select who I considered best able to sell my house and attain the best and relativistic price in order for it the sell within a reasonable time frame (Castles were not the highest valuation) I also wanted an agent who would do their very best for me. I have to say that Austin was by far the best person to sell my house. He has a great manner which is affable and pragmatic, which gave me confidence that Austin and Castles would sell my...
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Comment on agent fees
Very fair fees
Was this helpful? Yes
Aug 08,2017
Minithumbup
Muhammed Rahman
By: 'Nure Siddique'
Aug 08,2017
0 people found
this helpful
Fantastic support from Muhammed. He was always calm and approachable to deal with interactions between the buyer and myself (vendor). He always kept me informed when there was an update. I think it's his professional approach that made this sale going through....
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Comment on agent fees
The fee was reasonable however, Castle should also consider to reduce the fee as the competitors are doing the same.
Was this helpful? Yes
By: Mark Noble
Aug 08, 2017
View all comments (1)
Thank you very much for your kind review about Muhammed, he is extremely grateful for you taking the time to recognise the service he provided. In relation to your comments about our fees, which I take on board, if we reduce our fees like other agents, we will also then struggle to have high quality staff like Muhammed to offer such excellent service! I hope like most of our clients you feel that paying a little bit more than others, you receive so much more in return. ...
Aug 08,2017
Minithumbup
Muhammed Rahman
Simon Legge
By: 'MrMaguire'
Aug 08,2017
0 people found
this helpful
Muhammad has been amazing with the help buying our house. Very Informative and always happy to help. Any questions we had Muhammad always had the answers. Kept in contact with me throughout buying too....
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Was this helpful? Yes
Aug 07,2017
Minithumbup
Simon Legge
By: 'AEB'
Aug 07,2017
0 people found
this helpful
Simon and the team at Castles were absolutely fantastic through what was a very difficult property sale for many reasons, in particular that my buyers used an online solicitor which held up the sale immensely (the cheaper option isn't always the best option!). They were supportive and helpful and kept on top of the buyers solicitors as well as keeping me in the loop every step of the way with calls backwards and forwards more than once daily for a number of weeks at times! I can't thank the team...
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Comment on agent fees
The fees were very reasonable for the service delivered.
Was this helpful? Yes
Jul 25,2017
Minithumbup
Michael Hughes
Simon Legge
By: 'SwindonDeb'
Jul 25,2017
0 people found
this helpful
Polite, helpful and informed. Michael has a good telephone manner and was able to answer various questions. Simon was helpful showing us round house and was informed about various questions....
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By: Mark Noble
Jul 31, 2017
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Thank you for leaving such a positive review, I know Simon and Michael really appreciate the time you have taken to comment on the service you have received. ...
Jul 20,2017
Minithumbup
Sophie Thomas
By: 'Mr Clist'
Jul 20,2017
0 people found
this helpful
Sophie was always quick to answer the phone, very clear & direct, and an absolute joy to deal with. The service she provided us was absolutely top-notch and we couldn't have asked for any better....
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Comment on agent fees
N/A as we were buying a property not selling
Was this helpful? Yes
By: Mark Noble
Jul 31, 2017
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Sophie has asked me to pass on her thanks for the very kind review you have left, positive comments like this really make the effort the guys put into helping people even more worth while. ...
Jul 16,2017
Minithumbup
Tracey Vasko
By: 'Rob Holborow'
Jul 16,2017
0 people found
this helpful
Just a few lines to say that Tracey since she has took over and started managing my house I have no worries. She communicates promptly between me and my landlord. Excellent service and well recommended. Thankyou Tracey. Keep up the good work....
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Comment on agent fees
Good
Was this helpful? Yes
By: Mark Noble
Jul 31, 2017
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Tracey has asked me to thank you for such a glowing review, she really appreciates you taking the time to endorse the service she has provided. ...
Jul 14,2017
Minithumbup
Michael Hughes
By: 'Barry Taylor'
Jul 14,2017
0 people found
this helpful
Michael has been exceptional whilst handling my offer. At every stage he has informed me of the progress and explained the reasons behind decisions which had to be made. His professional approach was above my expectations and his reply to my email at 2200hrs proves his dedication to the company and the vendors. His attitude has given me confidence in your company and would recommend Castles to anyone wanting to sell a property....
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Comment on agent fees
N/A
Was this helpful? Yes
Jul 13,2017
Minithumbup
Tracey Vasko
By: 'Linda Meech'
Jul 13,2017
0 people found
this helpful
Since Tracey has taken over management of my rental property I have had very little to worry about. I am very happy with the way Tracey responds to my emails and liaises between my tenants and me. I would certainly recommend her services to others requiring tenancy management....
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Comment on agent fees
I am satisfied with the fees.
Was this helpful? Yes
Jul 13,2017
Minithumbup
Tracey Vasko
By: 'MM'
Jul 13,2017
0 people found
this helpful
Tracey is amazing! she shows professionalism, attention to detail and best of all she always reassures me whenever there are issues. i've had huge expenses with leaks - lots of disruption to tenants, obtaining quotes and scheduling with contractors - she dealt with it all. she takes away the stress of being a landlord....
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Comment on agent fees
reasonable
Was this helpful? Yes
Jul 12,2017
Minithumbdown
By: 'Sara'
Jul 12,2017
0 people found
this helpful
Having been a good tenant for 4 years, carrying out my own repairs, you can imagine my utter horror and disgust to find that they took it upon themselves to enter my home without my permission when I was not there. Staff in the lettings department appear to be disorganised and left arranging a gas check until the very last day which they feel gave them the right to enter without permission. It does not. Your lack of ability to schedule properly or to communicate with each other and customers do...
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Comment on agent fees
N/a
Was this helpful? Yes
By: Mark Noble
Jul 31, 2017
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I am naturally sorry that you have been left feeling the way you have as it is never our intention to leave our customers or clients feeling this way. I am glad we have had a chance to communicate and find a way to resolve your concerns. Mark Noble, Managing Director. ...
Jul 06,2017
Minithumbup
Katie Page
By: 'Fern'
Jul 06,2017
0 people found
this helpful
Katie was brilliant and helpful from the moment we met her. She patiently listened and answered all of our questions and when it came to actually renting a property with the company, she continued to be helpful and made everything as easy as possible for us. We felt very looked after and were kept informed every step of the way....
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Comment on agent fees
Agent fees were no more than you would find anywhere else and the holding fee we put down was then counted towards our deposit for the property which was lovely.
Was this helpful? Yes
Jul 05,2017
Minithumbup
Katie Page
By: 'Beth'
Jul 05,2017
0 people found
this helpful
Very happy with the help that was given when finding a property with castles by Katie and paul. Definitely would recommend castles to others....
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Was this helpful? Yes
Areas covered

DPS TDS The Guild Relocation Agent Network


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
43 1 42 1 129 4 130 2 53 4

Job vacancies

Please see a list of jobs available

Agent Fees

No fees set.
Last updated at 4:14 PM 07/01/2016 by allAgents

Complaints Procedure

No procedure set.
Last updated at 4:14 PM 07/01/2016 by allAgents
Simon Legge Simon Legge
Branch Manager
31 reviews

About Simon No description set View full profile
Mark Noble Mark Noble
Managing Director
5 reviews

About Mark No description set View full profile
Chris Taylor Chris Taylor
Senior Valuation Manager
40 reviews

About Chris No description set View full profile
Austen Gray Austen Gray
Property Consultant
32 reviews

About Austen Having started my career at the tender age of 21, some 26 years later I am without a doubt considered the old timer of the team at Castles. My attitude to both my personal and business life is reflect View full profile
Lisa Noble Lisa Noble
Managing Director & Administrator
0 reviews

About Lisa No description set View full profile
Claire Steele Claire Steele
Assistant Lettings Manager
46 reviews

About Claire No description set View full profile
Lynne Cox Lynne Cox
Lettings Administrator
11 reviews

About Lynne No description set View full profile
Michael Hughes Michael Hughes
Senior Sales Consultant
58 reviews

About Michael No description set View full profile
Katie Page Katie Page
Lettings Consultant
13 reviews

About Katie No description set View full profile
Deborah Spice Deborah Spice
Administrator
0 reviews

About Deborah No description set View full profile
Muhammed Rahman Muhammed Rahman
Sales Consultant
32 reviews

About Muhammed I started a new career at Castles Estate Agents in August 2016. Since then I have enjoyed every moment being part of a successful team. I'm looking forward to the new challenges ahead. View full profile
Tracey Vasko Tracey Vasko
Property Manager
3 reviews

About Tracey I joined Castles in February 2017 bringing with me over 12 years experience in Lettings and Property Management. I have been welcomed into the Castles family with open arms and I am looking forward t View full profile
Sophie Thomas Sophie Thomas
Sales Consultant
8 reviews

About Sophie No description set View full profile
James Birkett James Birkett
Viewing Consultant
0 reviews

About James No description set View full profile
Steven Desir Steven Desir
Sales Consultant
1 reviews

About Steven No description set View full profile
Lisa Baker - upload your photo Lisa Baker
Lettings Consultant
0 reviews

About Lisa No description set View full profile

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