• Simon Legge
    Simon Legge
  • Mark Noble
    Mark Noble
  • Chris Taylor
    Chris Taylor
  • Austen Gray
    Austen Gray
  • Lisa Noble
    Lisa Noble
  • Claire Steele
    Claire Steele
  • Lynne Cox
    Lynne Cox
  • Michael Hughes
    Michael Hughes
  • Katie Page
    Katie Page
  • Bethany Casey
    Bethany Casey
  • Deborah Spice
    Deborah Spice
  • Muhammed Rahman
    Muhammed Rahman
  • Paul Whiteside
    Paul Whiteside
  • Tracey Vasko
    Tracey Vasko
  • Sophie Thomas
    Sophie Thomas
  • James Birkett
    James Birkett
  • claim your profile
    Steven Desir
Established in 2002 by managing director Mark Noble, Castles have long been recognised as one of Swindon's leading estate agents, we have recently moved into new offices offering our estate agency and lettings clients and customers a fresh and relaxing environment to discuss all their property needs.

We offer a full range of services including free market and rental appraisals, property management and we have excellent partnerships allowing us to offer mortgage consultations, conveyancing, en
Read full description...

Westcott House, 47-49 Commercial Road
Swindon
Wiltshire
SN1 5NX
01793 611677

 
www.castlesproperty.co.uk Properties for sale
Properties for rent
Aug 09,2017
Minithumbup
Austen Gray
Lynne Cox
By: 'Andy Cox'
Aug 09,2017
0 people found
this helpful
I had three Estate Agents value my property and wanted the select who I considered best able to sell my house and attain the best and relativistic price in order for it the sell within a reasonable time frame (Castles were not the highest valuation) I also wanted an agent who would do their very best for me. I have to say that Austin was by far the best person to sell my house. He has a great manner which is affable and pragmatic, which gave me confidence that Austin and Castles would sell my...
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Comment on agent fees
Very fair fees
Was this helpful? Yes
Aug 08,2017
Minithumbup
Muhammed Rahman
By: 'Nure Siddique'
Aug 08,2017
0 people found
this helpful
Fantastic support from Muhammed. He was always calm and approachable to deal with interactions between the buyer and myself (vendor). He always kept me informed when there was an update. I think it's his professional approach that made this sale going through....
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Comment on agent fees
The fee was reasonable however, Castle should also consider to reduce the fee as the competitors are doing the same.
Was this helpful? Yes
By: Mark Noble
Aug 08, 2017
View all comments (1)
Thank you very much for your kind review about Muhammed, he is extremely grateful for you taking the time to recognise the service he provided. In relation to your comments about our fees, which I take on board, if we reduce our fees like other agents, we will also then struggle to have high quality staff like Muhammed to offer such excellent service! I hope like most of our clients you feel that paying a little bit more than others, you receive so much more in return. ...
Aug 08,2017
Minithumbup
Muhammed Rahman
Simon Legge
By: 'MrMaguire'
Aug 08,2017
0 people found
this helpful
Muhammad has been amazing with the help buying our house. Very Informative and always happy to help. Any questions we had Muhammad always had the answers. Kept in contact with me throughout buying too....
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Aug 07,2017
Minithumbup
Simon Legge
By: 'AEB'
Aug 07,2017
0 people found
this helpful
Simon and the team at Castles were absolutely fantastic through what was a very difficult property sale for many reasons, in particular that my buyers used an online solicitor which held up the sale immensely (the cheaper option isn't always the best option!). They were supportive and helpful and kept on top of the buyers solicitors as well as keeping me in the loop every step of the way with calls backwards and forwards more than once daily for a number of weeks at times! I can't thank the team...
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Comment on agent fees
The fees were very reasonable for the service delivered.
Was this helpful? Yes
Jul 25,2017
Minithumbup
Michael Hughes
Simon Legge
By: 'SwindonDeb'
Jul 25,2017
0 people found
this helpful
Polite, helpful and informed. Michael has a good telephone manner and was able to answer various questions. Simon was helpful showing us round house and was informed about various questions....
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Was this helpful? Yes
By: Mark Noble
Jul 31, 2017
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Thank you for leaving such a positive review, I know Simon and Michael really appreciate the time you have taken to comment on the service you have received. ...
Jul 20,2017
Minithumbup
Sophie Thomas
By: 'Mr Clist'
Jul 20,2017
0 people found
this helpful
Sophie was always quick to answer the phone, very clear & direct, and an absolute joy to deal with. The service she provided us was absolutely top-notch and we couldn't have asked for any better....
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Comment on agent fees
N/A as we were buying a property not selling
Was this helpful? Yes
By: Mark Noble
Jul 31, 2017
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Sophie has asked me to pass on her thanks for the very kind review you have left, positive comments like this really make the effort the guys put into helping people even more worth while. ...
Jul 16,2017
Minithumbup
Tracey Vasko
By: 'Rob Holborow'
Jul 16,2017
0 people found
this helpful
Just a few lines to say that Tracey since she has took over and started managing my house I have no worries. She communicates promptly between me and my landlord. Excellent service and well recommended. Thankyou Tracey. Keep up the good work....
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Comment on agent fees
Good
Was this helpful? Yes
By: Mark Noble
Jul 31, 2017
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Tracey has asked me to thank you for such a glowing review, she really appreciates you taking the time to endorse the service she has provided. ...
Jul 14,2017
Minithumbup
Michael Hughes
By: 'Barry Taylor'
Jul 14,2017
0 people found
this helpful
Michael has been exceptional whilst handling my offer. At every stage he has informed me of the progress and explained the reasons behind decisions which had to be made. His professional approach was above my expectations and his reply to my email at 2200hrs proves his dedication to the company and the vendors. His attitude has given me confidence in your company and would recommend Castles to anyone wanting to sell a property....
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Comment on agent fees
N/A
Was this helpful? Yes
Jul 13,2017
Minithumbup
Tracey Vasko
By: 'Linda Meech'
Jul 13,2017
0 people found
this helpful
Since Tracey has taken over management of my rental property I have had very little to worry about. I am very happy with the way Tracey responds to my emails and liaises between my tenants and me. I would certainly recommend her services to others requiring tenancy management....
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Comment on agent fees
I am satisfied with the fees.
Was this helpful? Yes
Jul 13,2017
Minithumbup
Tracey Vasko
By: 'MM'
Jul 13,2017
0 people found
this helpful
Tracey is amazing! she shows professionalism, attention to detail and best of all she always reassures me whenever there are issues. i've had huge expenses with leaks - lots of disruption to tenants, obtaining quotes and scheduling with contractors - she dealt with it all. she takes away the stress of being a landlord....
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Comment on agent fees
reasonable
Was this helpful? Yes
Jul 12,2017
Minithumbdown
By: 'Sara'
Jul 12,2017
0 people found
this helpful
Having been a good tenant for 4 years, carrying out my own repairs, you can imagine my utter horror and disgust to find that they took it upon themselves to enter my home without my permission when I was not there. Staff in the lettings department appear to be disorganised and left arranging a gas check until the very last day which they feel gave them the right to enter without permission. It does not. Your lack of ability to schedule properly or to communicate with each other and customers do...
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Comment on agent fees
N/a
Was this helpful? Yes
By: Mark Noble
Jul 31, 2017
View all comments (1)
I am naturally sorry that you have been left feeling the way you have as it is never our intention to leave our customers or clients feeling this way. I am glad we have had a chance to communicate and find a way to resolve your concerns. Mark Noble, Managing Director. ...
Jul 06,2017
Minithumbup
Katie Page
By: 'Fern'
Jul 06,2017
0 people found
this helpful
Katie was brilliant and helpful from the moment we met her. She patiently listened and answered all of our questions and when it came to actually renting a property with the company, she continued to be helpful and made everything as easy as possible for us. We felt very looked after and were kept informed every step of the way....
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Comment on agent fees
Agent fees were no more than you would find anywhere else and the holding fee we put down was then counted towards our deposit for the property which was lovely.
Was this helpful? Yes
Jul 05,2017
Minithumbup
Paul Whiteside
Katie Page
By: 'Beth'
Jul 05,2017
0 people found
this helpful
Very happy with the help that was given when finding a property with castles by Katie and paul. Definitely would recommend castles to others....
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Was this helpful? Yes
Jul 03,2017
Minithumbup
Katie Page
By: 'Aulus'
Jul 03,2017
0 people found
this helpful
We were absolutely happy with the service received from Katie during the process of renting our house. Always attended with smile and detication. An excellent professional...
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Comment on agent fees
good
Was this helpful? Yes
Jun 29,2017
Minithumbup
Michael Hughes
By: 'Sarah Pearson'
Jun 29,2017
0 people found
this helpful
I found Michael very professional and helpful. He always called me back when promised and is very approachable. It has been a pleasure....
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Was this helpful? Yes
Jun 10,2017
Minithumbup
Simon Legge
Chris Taylor
By: 'A satisfied customer'
Jun 10,2017
0 people found
this helpful
Ever courteous, prompt and effective! Problems arising were dealt with expertly and efficiently. We are most grateful to the firm and agents....
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Comment on agent fees
Reasonable
Was this helpful? Yes
Jun 08,2017
Minithumbup
Austen Gray
Lynne Cox
By: 'Mandy saunders'
Jun 08,2017
0 people found
this helpful
I cannot thank lynn enough with her professionalism and patience with me during a very difficult t time - she went above and beyond the call of duty - it was just a pleasure to deal with her and I cannot praise castles enough and I recommend the Castles Team at every opportunity BIG THANK YOU...
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Was this helpful? Yes
Jun 01,2017
Minithumbup
Michael Hughes
By: 'Garrett'
Jun 01,2017
0 people found
this helpful
Very helpful and informative. We found Mike in particular to be very easy to deal with and nothing was too much trouble. We really appreciated his calm manner. Can't praise him enough....
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Comment on agent fees
Good
Was this helpful? Yes
May 24,2017
Minithumbup
Sophie Thomas
Austen Gray
By: 'Mr and Mrs Ali, Swindon'
May 24,2017
0 people found
this helpful
We was very impressed with Sophie, from the first phone call. She was very well spoken and polite on the phone. She explained the vendors situation, which helped us understand the vendors position and that our viewing will be counted despite earlier viewings from other potential buyers, before the vendors make their final descission, she arranged viewing for us. That made us feel less pressured about looseing the the house we wanted. We wish her all the best with her career. Austin did the viewi...
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Was this helpful? Yes
May 09,2017
Minithumbup
Chris Taylor
By: 'Piotr'
May 09,2017
0 people found
this helpful
I had received very professional guidance throughout the process of the house sale. I was suggested few options to increase interest in the property for prospective buyers and it helped enormously....
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Comment on agent fees
I wish the cost was closer to "virtual" agents.
Was this helpful? Yes
May 09,2017
Minithumbup
Bethany Casey
By: 'Chris'
May 09,2017
0 people found
this helpful
I cannot praise and thank Bethany enough for everything she has done for us. I must have caused many headaches for her with issues with a reference from my new job but she fought tooth and nail and now have a lovely house to move into. Not living in the area made it difficult in finding a place to live but Bethany couldn't have been more helpful if she had tried. If I ever end up moving house again I would definitely want her dealing with it. Thankyou again so so much....
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Comment on agent fees
Good
Was this helpful? Yes
May 03,2017
Minithumbup
Muhammed Rahman
By: 'RHill'
May 03,2017
0 people found
this helpful
Muhammed was fantastic during my house hunt, and if it wasn't for his persistence I wouldn't have viewed the house that I'm now proceeding with. He really listened to my criteria of what I was looking for, kept in regular contact and found the right house for me! Thank You!...
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Was this helpful? Yes
Apr 28,2017
Minithumbup
Muhammed Rahman
By: 'Gary Froud'
Apr 28,2017
0 people found
this helpful
Would like to thank mo for all his Work and trying to find me and the Mrs a house , great service...
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Comment on agent fees
Good
Was this helpful? Yes
Apr 27,2017
Minithumbup
Katie Page
By: 'Mark'
Apr 27,2017
0 people found
this helpful
I would recommend using Castles Estate Agents for their knowledge of local properties and the professional manner in which they keep the customer informed at every stage of the process. I would like to single out Katie who kept me advised of developments and managed to find me a property to rent at very short notice. A personal big thank you to Katie for taking responsibility and delivering on time.I would also like to thanks Bethany and the sales lettings team for their help. I will de...
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Was this helpful? Yes
Apr 24,2017
Minithumbup
Simon Legge
By: 'Lively chicken dance.'
Apr 24,2017
0 people found
this helpful
Simon Legge was extremely professional throughout the process of selling our house. He advised us on the best course of action and ensured that all parties were informed at at all stages. There was complete transparency and at no stage did we feel pressured or uncomfortable on how to proceed. Thank you Simon for a smooth house sale....
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Comment on agent fees
N/A
Was this helpful? Yes
Apr 18,2017
Minithumbup
Michael Hughes
By: 'Graham @ Inca'
Apr 18,2017
0 people found
this helpful
My wife and I worked closely with Mike to assist us in sourcing a buy to let property in the Swindon area. We found him to be extremely personable, professional and helpful. We never found him to be pushy or providing us with unsuitable options, rather, having taken the time to understand our needs, he worked to ensure we had the information needed, maintained close contact and was a pleasure to know....
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Was this helpful? Yes
Apr 16,2017
Minithumbup
Muhammed Rahman
By: 'Luvns'
Apr 16,2017
0 people found
this helpful
We are so happy about his customer service. He helps a lot to find out a right house for us. We are happy to recommend to our family and friends too. We are happy with the services.....
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Was this helpful? Yes
Apr 13,2017
Minithumbup
Katie Page
By: 'Andries'
Apr 13,2017
0 people found
this helpful
I would like to take this opportunity to thank Anna, Katie and Bethany at Castles Letting Agents Swindon for their absolute fantastic customer services in helping me find and move into my new property. I have been a Hotel Manager for over 19 years working with large branded Hotels like Hilton and Holiday Inn and it is rare to find attention to detail and a friendly approach in poeple. These three individuals mentioned above have truly exceeded my expectations. Thank you for your friendliness and...
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Comment on agent fees
Very good
Was this helpful? Yes
Apr 13,2017
Minithumbup
Michael Hughes
Chris Taylor
By: 'Anita'
Apr 13,2017
0 people found
this helpful
I am so glad we chose castles estate agents to sell our property. Right from the start they have been informative, friendly, proffesional and always available if you need them (even rather late into the evening when most other agents are finished for the day). Chris valued our property and he was the reason we decided to sell with castles. He made everything transparent and explained the whole process throughly. Chris is really friendly and relaxed, just the person you need when you are starting...
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Comment on agent fees
I know we could of paid less with an online (do it yourself) agent, but as far as I'm concerned they definitely earned their money. The service we got was outstanding.
Was this helpful? Yes
Apr 13,2017
Minithumbup
By: 'JH'
Apr 13,2017
0 people found
this helpful
The letting team staff at Castles have proved themselves to be very efficient, helpful and organised in dealing with all aspects of managing property lettings. From the initial marketing through to letting and managing a tenanted property on a long term basis....
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Comment on agent fees
Reasonable
Was this helpful? Yes
Areas covered

DPS TDS The Guild Relocation Agent Network


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
43 1 42 1 122 3 121 2 53 4

Job vacancies

Please see a list of jobs available

Agent Fees

No fees set.
Last updated at 4:14 PM 07/01/2016 by allAgents

Complaints Procedure

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Last updated at 4:14 PM 07/01/2016 by allAgents
Simon Legge Simon Legge
Branch Manager
30 reviews

About Simon No description set View full profile
Mark Noble Mark Noble
Managing Director
4 reviews

About Mark No description set View full profile
Chris Taylor Chris Taylor
Senior Valuation Manager
40 reviews

About Chris No description set View full profile
Austen Gray Austen Gray
Property Consultant
29 reviews

About Austen Having started my career at the tender age of 21, some 26 years later I am without a doubt considered the old timer of the team at Castles. My attitude to both my personal and business life is reflect View full profile
Lisa Noble Lisa Noble
Managing Director & Administrator
0 reviews

About Lisa No description set View full profile
Claire Steele Claire Steele
Assistant Lettings Manager
46 reviews

About Claire No description set View full profile
Lynne Cox Lynne Cox
Sales Coordinator
10 reviews

About Lynne No description set View full profile
Michael Hughes Michael Hughes
Senior Sales Consultant
53 reviews

About Michael No description set View full profile
Katie Page Katie Page
Lettings Consultant
13 reviews

About Katie No description set View full profile
Bethany Casey Bethany Casey
Lettings Administrator
7 reviews

About Bethany No description set View full profile
Deborah Spice Deborah Spice
Administrator
0 reviews

About Deborah No description set View full profile
Muhammed Rahman Muhammed Rahman
Sales Consultant
25 reviews

About Muhammed I started a new career at Castles Estate Agents in August 2016. Since then I have enjoyed every moment being part of a successful team. I'm looking forward to the new challenges ahead. View full profile
Paul Whiteside Paul Whiteside
Property Manager
1 reviews

About Paul No description set View full profile
Tracey Vasko Tracey Vasko
Lettings Manager
3 reviews

About Tracey I joined Castles in February 2017 bringing with me over 12 years experience in Lettings and Property Management. I have been welcomed into the Castles family with open arms and I am looking forward t View full profile
Sophie Thomas Sophie Thomas
Sales Consultant
2 reviews

About Sophie No description set View full profile
James Birkett James Birkett
Viewing Consultant
0 reviews

About James No description set View full profile
Steven Desir Steven Desir
Sales Consultant
0 reviews

About Steven No description set View full profile


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