Castles Estate Agents (London)
4.9/5, 810 reviews
99% recommended
96% sales valuation accuracy
97% sales fee satisfaction
92% lettings valuation accuracy
94% lettings fee satisfaction
Castles have been local property experts in North and East London, Enfield and Essex, for over 38 years now. How time flies - We love what we do and use all of our knowledge, and experience, to help people move. show more Castles have been local property experts in North and East London, Enfield and Essex, for over 38 years now. How time flies - We love what we do and use all of our knowledge, and experience, to help people move.
Castles Estate Agents | Castles Estate Agents London

Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 96% 97% £57,200 £4,000,000
Lettings 92% 94% £575 £2,150
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
46 0 51 3 391 4 297 1 15 2
Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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Members of
NAEA ARLA RICS TPOS Sales TPOS Lettings TPOS TDS
Images & Videos

“We have been absolutely delighted with the service received from ......”

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Apr 27,2016
Minithumbup
Abraham
By: 'LornaG'
Apr 27,2016
0 people found
this helpful
We have been absolutely delighted with the service received from Abraham during the process of selling our house. Abraham was sympathetic to the fact that, with a new baby and two toddlers we are extremely busy; he ensured the entire process was as stress free ...
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Comment on agent fees
Fair
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“Abraham been very communicative and absolutely on the ball throughout ......”

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Apr 25,2016
Minithumbup
Abraham
By: 'Great Agent & Communication'
Apr 25,2016
0 people found
this helpful
Abraham been very communicative and absolutely on the ball throughout this purchase. I am the buyer of the property - because of a break in the chain (out of Abraham's hands) it has been the most drawn out house purchase I have been involved in ...
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Comment on agent fees
N/A as I'm the purchaser
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“A huge thank you to Scott and David for their ......”

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Apr 11,2016
Minithumbup
David
By: 'DM'
Apr 11,2016
0 people found
this helpful
A huge thank you to Scott and David for their help and support with buying my first property. Throughout the process, Scott and David kept me informed at all times, acted in the best interests of both the seller and me, and maintained professionalism. No ...
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N/A
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“James had a confident and friendly approach throughout the whole ......”

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Apr 06,2016
Minithumbup
James
By: 'RaymondP'
Apr 06,2016
0 people found
this helpful
James had a confident and friendly approach throughout the whole sale process. A buyer was found in record time and James kept me well informed on progress at all times, either by email or by phone....
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Comment on agent fees
The fees of 1.25% of final contractual price was very reasonable.
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“He was extremely efficient, fast and dedicated to our needs ......”

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Mar 28,2016
Minithumbup
By: 'Sara and Biaggio'
Mar 28,2016
0 people found
this helpful
He was extremely efficient, fast and dedicated to our needs at all times ,during the process of our search. I would highly recommend him as well as the rest of the staff of Castle Edmonton branch....
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“I dealt with Sertac at the Edmonton branch & Tom at ......”

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Mar 26,2016
Minithumbup
Sertac
By: 'Ruth B'
Mar 26,2016
0 people found
this helpful
I dealt with Sertac at the Edmonton branch & Tom at Waltham Abbey. Both were very helpful & kept me informed regularly by phone & email. Both very pleasant ....
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Comment on agent fees
Good- less than most. More affordable
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“Sold a house for me to a cash buyer very ......”

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Mar 25,2016
Minithumbup
By: 'Rushil'
Mar 25,2016
0 people found
this helpful
Sold a house for me to a cash buyer very quickly. Always kept me updated with feedback on all viewings. Would definitely use again...
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Comment on agent fees
Good
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“Can't speak more highly of Abraham. He's totally committed, very ......”

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Mar 25,2016
Minithumbup
Abraham
By: 'Sherlocks'
Mar 25,2016
0 people found
this helpful
Can't speak more highly of Abraham. He's totally committed, very fair and has seemingly unending energy and capacity to get the best outcome for everyone involved. He is an incredibly skilful negotiator, often finding creative solutions to satisfy all parties and in our case saving ...
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Comment on agent fees
Good
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“I would like to say a huge thank you to ......”

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Mar 24,2016
Minithumbup
David
By: 'F.Kelly'
Mar 24,2016
0 people found
this helpful
I would like to say a huge thank you to Scott and David for selling my property and overseeing the purchase of my new home. Without their hard work, determination and persistence I honestly do not think I would have achieved my dream of a ...
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By: David Sipple
Mar 24, 2016
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Ms Kelly really appreciate the positive feedback and congratulations on the new home , we are always free for new home parties so we will await our invites . It wasnt always plain sailing but after chasing the council vigorously for days on end and ensuring the buyer was informed at every step , we got the move to happen just in time . Good luck in the new home and dont hesitate to contact if you require our services or advice again . ...

“Steven did an excellent job of finding a flat for ......”

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Mar 23,2016
Minithumbup
By: 'Mike'
Mar 23,2016
0 people found
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Steven did an excellent job of finding a flat for us and managing the whole process through to completion. we are delighted with the service he provided....
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Comment on agent fees
average
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“From first meeting with both Stephen and David I was ......”

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Mar 21,2016
Minithumbup
Stephen
By: 'KA'
Mar 21,2016
0 people found
this helpful
From first meeting with both Stephen and David I was impressed by there calm, dignified approach to the sale of our property. Supportive without being in the slightest pushy and friendly without being overly chummy their approach led to a smooth and stress free sale. ...
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Comment on agent fees
The fees charged seemed very fair for the high standard of service provided.
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“Excellent service from all involved in our very long sale. ......”

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Mar 21,2016
Minithumbup
Stephen
By: 'Jacqui Robinson'
Mar 21,2016
0 people found
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Excellent service from all involved in our very long sale. Their patience and expertise were outstanding. A massive thanks to all of you....
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“We raised an issue with a poorly functioning oven. Emails ......”

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Mar 18,2016
Minithumbup
By: 'LanghamRd'
Mar 18,2016
0 people found
this helpful
We raised an issue with a poorly functioning oven. Emails were responded to within the hour and communication was clear around the next steps that would be taken to resolve the issue. Within a week the oven was replaced with an new one that has ...
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“David was instrumental in getting this sale through and was ......”

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Mar 18,2016
Minithumbup
David
By: 'Ko'
Mar 18,2016
0 people found
this helpful
David was instrumental in getting this sale through and was a pleasure to work with . He was honest and offered great resolve when things became very difficult . I've bought many properties but never had to deal with such a complex purchase but castles were fantastic ...
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“Friendly and professional staff. Steve took excellent photos and offered ......”

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Mar 18,2016
Minithumbup
By: 'Richard'
Mar 18,2016
0 people found
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Friendly and professional staff. Steve took excellent photos and offered sound advice, and Russell was always available to answer every question I had, no matter how minor. A very capable group of people all round....
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“We were delighted with the overall level of service we ......”

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Mar 18,2016
Minithumbup
David
By: 'Terraced House'
Mar 18,2016
0 people found
this helpful
We were delighted with the overall level of service we received and would personally like to thank David Sipple and is staff for the incredible personal support he gave us in what was an extremely stressful sale....
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Comment on agent fees
Good
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“Excellent staff, amazingly helpful,great personalities kept us informed and ......”

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Mar 12,2016
Minithumbup
Stephen
By: 'Jackie B'
Mar 12,2016
0 people found
this helpful
Excellent staff, amazingly helpful,great personalities kept us informed and would highly recommend. No pushing for the business - great service!...
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Comment on agent fees
Good
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“James is great to work with. He is trust worthy, ......”

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Mar 09,2016
Minithumbup
James
By: 'Dorit'
Mar 09,2016
0 people found
this helpful
James is great to work with. He is trust worthy, and a great mediator between us and the sellers. I highly recommend him....
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“Max was exceptional to deal with. From the first phone ......”

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Mar 08,2016
Minithumbup
By: 'A'
Mar 08,2016
0 people found
this helpful
Max was exceptional to deal with. From the first phone call it felt like we weren't dealing with a typical estate agent, he was honest and outlined the pro's and cons of the property. I'd highly recommend dealing with Max!...
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“We recently dealt with Tom as we were the Conveyancing ......”

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Mar 08,2016
Minithumbup
Tom
By: 'Heather Little - Beaumont Legal'
Mar 08,2016
0 people found
this helpful
We recently dealt with Tom as we were the Conveyancing Solicitors acting for a mutual customer (the buyer). Throughout the process, Tom was really friendly and easy to deal with and worked tirelessly to ensure both the buyer and seller experienced a hassle-free moving experience ...
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Comment on agent fees
N/A
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“Fantastic experience with castles ! I just bought my first home ......”

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Mar 07,2016
Minithumbup
David
By: 'Laura'
Mar 07,2016
0 people found
this helpful
Fantastic experience with castles ! I just bought my first home and was really impressed with Scott . He was really attentive with my needs and has a great personality and always kept me informed with the purchase . I will defiantly be using them again Thanks guys...
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“I initially viewed this property myself as my partner was ......”

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Mar 07,2016
Minithumbup
Stephen
By: 'Cindibeth'
Mar 07,2016
0 people found
this helpful
I initially viewed this property myself as my partner was unavailable for the open day. David kindly arranged for an evening viewing. An offer was put forward and accepted. The whole process was painless. I found both David and Stephen to be very approachable and ...
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Comment on agent fees
N/A
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“James made the buying process much less stressful by communicating ......”

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Mar 04,2016
Minithumbup
James
By: 'Sarah'
Mar 04,2016
0 people found
this helpful
James made the buying process much less stressful by communicating with me throughout the process and explaining the steps. He kept me up to date at all times and also helped enormously by helping me with tasks e.g he was at the property when ...
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“I have found Castles and particularly Scott to be really ......”

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Mar 03,2016
Minithumbup
David
By: 'EJV'
Mar 03,2016
0 people found
this helpful
I have found Castles and particularly Scott to be really helpful and pleasant to deal with. Not at all like the stereotypical estate agents! Scott was so helpful and pro-active when I was looking for a buy-to-let flat that I used Castles as my letting ...
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Comment on agent fees
Good
Was this helpful? Yes
By: David Sipple
Mar 03, 2016
View all comments (1)
Thank you for the the glowing review regarding scott and the team . Unfortunately sales can take longer than expected but its very important that you are kept up to date with the process . Hope you enjoy the new flat and you know where we are if you need us in the future . ...

“Very fast transaction all completed in 19 working days. I think ......”

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Feb 29,2016
Minithumbup
James
By: 'SShah'
Feb 29,2016
0 people found
this helpful
Very fast transaction all completed in 19 working days. I think James was very fast and professional. We highly recommend using this branch....
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Comment on agent fees
No fees as it was a purchase
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“Saw John back in November and his straight matter of ......”

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Feb 29,2016
Minithumbup
By: 'Julian Prus'
Feb 29,2016
0 people found
this helpful
Saw John back in November and his straight matter of fact approach and questioning was refreshing. I made him satisfied that I was a genuine buyer, we agreed a price, shook hands and he was supportive throughout the waiting period of 6 weeks till the mortgage ...
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Comment on agent fees
Not relevant
Was this helpful? Yes

“Over the past five years, I have been using the ......”

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Feb 28,2016
Minithumbup
Alex
By: 'asha'
Feb 28,2016
0 people found
this helpful
Over the past five years, I have been using the services of Castle to let out my property. Castles is very efficient at finding the right tenants. I have been liaising with an agent called Alex. In all my dealings with Alex he has always ...
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Comment on agent fees
good
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“Alex were great to work with. I think he were ......”

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Feb 26,2016
Minithumbup
Alex
By: 'IrinaL'
Feb 26,2016
0 people found
this helpful
Alex were great to work with. I think he were the most responsive estate agent I have dealt with (replying at any time of the day!) and i don't think we could have completed without Alex persistence. I would recommend Alex and Castles to all ...
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Comment on agent fees
Very Good
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“Thank you very much for Castle team from Edmonton branch, ......”

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Feb 23,2016
Minithumbup
By: 'Thank you a lot!'
Feb 23,2016
0 people found
this helpful
Thank you very much for Castle team from Edmonton branch, London. Special gratitute for Steven Carter. It was pleasure to deal with. Operative, attentive and pleasant attitude and service. No wasted time and everything went smoothly as scheduled. Would strongly recommend this agent and company....
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Comment on agent fees
Good. Reasonable and not high
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“The agent was very professional and helpful throughout the whole ......”

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Feb 23,2016
Minithumbup
Sertac
By: 'Sergio'
Feb 23,2016
0 people found
this helpful
The agent was very professional and helpful throughout the whole process. I have trouble with phone reception in my workplace but he was flexible and answered all my emails promptly. I would recommend Castles Estate Agents and Sertac in particular to anyone looking to rent ...
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Tenant Fees

Tenant Fees and Permitted Payments

* Holding deposits - a maximum of 1 week’s rent

* Deposits - a maximum deposit of 5 week’s rent for annual rent below £50,000, or 6 week’s rent for annual rental of £50,000 and above

* Payments for a Variation or Change to a tenancy agreement - £50 inclusive of VAT

* Payments associated with early termination of a tenancy – capped at the landlord’s loss or the agent’s reasonably incurred costs

* Utilities, communication services ( e.g. telephone, broadband) TV licence, council tax

* Interest payments for the late payment of rent – can be charged up to 3% over the Bank of England base rate

* Reasonable costs for the replacement f lost keys or other security devices.
Last updated at 05/06/2019, 11:52 AM by David Edgar
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure set.
Last updated at 9:29 AM 22/03/2018 by allAgents

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Castles Estate Agents (London)