Castles Estate Agents (London)
4.9/5, 809 reviews
99% recommended
96% sales valuation accuracy
97% sales fee satisfaction
92% lettings valuation accuracy
94% lettings fee satisfaction
Castles have been local property experts in North and East London, Enfield and Essex, for over 38 years now. How time flies - We love what we do and use all of our knowledge, and experience, to help people move. show more Castles have been local property experts in North and East London, Enfield and Essex, for over 38 years now. How time flies - We love what we do and use all of our knowledge, and experience, to help people move.
Castles Estate Agents | Castles Estate Agents London

Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 96% 97% £57,200 £4,000,000
Lettings 92% 94% £575 £2,150
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
46 0 51 3 391 4 296 1 15 2
Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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Members of
NAEA ARLA RICS TPOS Sales TPOS Lettings TPOS TDS
Images & Videos

“Alex and Sertac made our moving house experience easy going ......”

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Dec 09,2017
Minithumbup
Alex
Sertac
By: 'Begonia'
Dec 09,2017
0 people found
this helpful
Alex and Sertac made our moving house experience easy going and straight forward. Thank you for being so clear and transparent during the whole process. I really recommend them....
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Comment on agent fees
The agent’s fees were expensive however the market seems to be expensive too. In my case it was worth money
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“Avita, David and Leila have been totally impressed by the ......”

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Nov 28,2017
Minithumbup
Panos
By: 'Leila David and Avita'
Nov 28,2017
0 people found
this helpful
Avita, David and Leila have been totally impressed by the professionalism shown by both Russell and Panos in helping us find and purchase of a property for Avita. The whole process went through with little stress and heart ache. Well done Fellas. We have no ...
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N/A
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“Avita, David and Leila have been totally impressed by the ......”

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Nov 28,2017
Minithumbup
Panos
By: 'Leila David and Avita'
Nov 28,2017
0 people found
this helpful
Avita, David and Leila have been totally impressed by the professionalism shown by both Russell and Panos in helping us find and purchase of a property for Avita. The whole process went through with little stress and heart ache. Well done Fellas. We have no ...
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N/A
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“We were lucky enough to have Colin and Sandro handling ......”

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Nov 21,2017
Minithumbup
Colin
Sandro
By: 'The Leonards'
Nov 21,2017
0 people found
this helpful
We were lucky enough to have Colin and Sandro handling the sale of our flat in Crouch End. You couldn't ask for more in an estate agent. They were prompt, reliable, friendly and helpful, and thoroughly professional. And we never felt pressured by them. On ...
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Comment on agent fees
On a par with most agents so fair enough.
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“Panos, Russell and Noura were all absolutely excellent from start ......”

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Nov 20,2017
Minithumbup
Panos
By: 'Olivia'
Nov 20,2017
0 people found
this helpful
Panos, Russell and Noura were all absolutely excellent from start to finish, I've worked in estate agents before and can honestly say I never had such a pleasant experience with letting agents. They were understanding, prompt, kind and considerate and nothing was ever too much ...
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Comment on agent fees
Good, no where near as expensive as we have paid in the past
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“I am really sorry to say I had really high ......”

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Nov 13,2017
Minithumbdown
By: 'Poor Service'
Nov 13,2017
2 people found
this helpful
I am really sorry to say I had really high expectations from using Castles to sell my home but I was left pretty disappointed. Potential buyers are not properly vetted and then there is a lack of communication after viewings take place. There were a ...
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Comment on agent fees
The fees are fair
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“We couldn't have asked for better service from Castles, and ......”

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Oct 08,2017
Minithumbup
Abraham
By: 'nklovely'
Oct 08,2017
0 people found
this helpful
We couldn't have asked for better service from Castles, and in particular from Abraham, who handled our purchase with efficiency and care. Superb communication at every stage, not to mention resourceful and expert problem-solving! Can't recommend more highly....
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Comment on agent fees
Entirely fair.
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“Both David and Max were extremely helpful when it came ......”

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Sep 29,2017
Minithumbup
Max
David
By: 'Zoe'
Sep 29,2017
0 people found
this helpful
Both David and Max were extremely helpful when it came to buying our property and went out of their way to help everything run smoothly for us. We are really happy with everything, Thanks to both of you!...
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“I would like to say a huge thank you to ......”

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Aug 28,2017
Minithumbup
Daniel
Tom
By: 'Androulla Poppleton'
Aug 28,2017
0 people found
this helpful
I would like to say a huge thank you to both Daniel and Tom for all the effort and time they spent selling my property and buying my current one .. Throughout the experience they displayed true commitment , they both kept me fully informed throughout Going ...
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Comment on agent fees
Reasonable
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“Craig has made the process of us moving very easy. ......”

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Aug 21,2017
Minithumbup
By: 'Sophie'
Aug 21,2017
0 people found
this helpful
Craig has made the process of us moving very easy. He is friendly in his manner but also very professional. He has been very easy to reach and quickly answers all of our questions and queries, which haven't stopped since we moved in. He has ...
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Comment on agent fees
We found the agency fees to be reasonable and less than many other estate agents.
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“As a first-time buyer, Ashli made the experience of buyer ......”

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Aug 04,2017
Minithumbup
Ashli
By: 'Despo'
Aug 04,2017
0 people found
this helpful
As a first-time buyer, Ashli made the experience of buyer my first flat a good one. She was personable and I never felt like anything was too much trouble....
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“Thank you Stephen and Ashli. You did a great job ......”

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Aug 01,2017
Minithumbup
Stephen
Ashli
By: 'Maria dionisio'
Aug 01,2017
0 people found
this helpful
Thank you Stephen and Ashli. You did a great job selling my flat. Very helpfull and encouraging at all times....
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Comment on agent fees
Good
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“I found all staff to be very informative at all ......”

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Jun 23,2017
Minithumbup
Stephen
Ashli
By: 'Natasha Irvine'
Jun 23,2017
0 people found
this helpful
I found all staff to be very informative at all times and also gave me good advice. I felt like they really cared about my sale, and did their very best to get me the best price...
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Comment on agent fees
The fees were fair
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“Castles were professional and a pleasure to deal with throughout ......”

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Jun 22,2017
Minithumbup
David
By: 'Sarah, Evering Rd'
Jun 22,2017
0 people found
this helpful
Castles were professional and a pleasure to deal with throughout the whole process of selling our home with them. David was proactive and did his upmost to make sure everything stayed on track and that everyone was informed and happy at all stages which was ...
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Comment on agent fees
Good.
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“We would have no hesitation in recommending Tom to anyone ......”

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Jun 16,2017
Minithumbup
Tom
By: 'Mr and Mrs Watkins'
Jun 16,2017
0 people found
this helpful
We would have no hesitation in recommending Tom to anyone selling or buying a property. He was professional and helpful from the start of the process right up to the very end of our purchase. Thank you for all your help Tom. Mr and Mrs ...
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Comment on agent fees
N/a
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“Tom was amazing, he kept us informed throughout the whole ......”

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Jun 11,2017
Minithumbup
Tom
By: 'Katie Adams'
Jun 11,2017
0 people found
this helpful
Tom was amazing, he kept us informed throughout the whole process even when our own estate agent didn't. He went above and beyond what you would expect. I will defiantly be using Castles and Tom for our next move....
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Comment on agent fees
Tom was not our estate agent but I felt strongly enough that I needed to write a review!
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“I would highly recommend Castles, easy to deal with and ......”

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Jun 01,2017
Minithumbup
By: 'Mark, Lordship lane'
Jun 01,2017
1 people found
this helpful
I would highly recommend Castles, easy to deal with and found buyers quickley. Thank you Guys...
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Comment on agent fees
Good
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“David was extremely helpful and helped us sell our house ......”

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May 17,2017
Minithumbup
David
By: 'Rosie'
May 17,2017
0 people found
this helpful
David was extremely helpful and helped us sell our house very quickly, He was always on hand with advice and support. I'd definitely recommend him and Castles to friends looking to buy or sell....
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“This is the second time I have used Castles in ......”

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May 12,2017
Minithumbup
David
By: 'B Archibald'
May 12,2017
0 people found
this helpful
This is the second time I have used Castles in Hackney and the reason I returned is because of the excellent service David and the team provide to their clients. I really can't fault their service. Selling a property can very stressful at times and ...
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Comment on agent fees
Fees were negotiable and reasonable.
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“A very efficient service. My property was put on the ......”

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May 10,2017
Minithumbup
James
Nof
By: 'Ian'
May 10,2017
0 people found
this helpful
A very efficient service. My property was put on the market very quickly and Castles arranged for a Saturday day viewing since I am a school teacher and it sold within the week. Thank you Castles for all your work....
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Comment on agent fees
1 1/2% of my selling price seems fair
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“All we can say is James has been supportive over ......”

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May 09,2017
Minithumbup
James
By: 'Feyzi'
May 09,2017
1 people found
this helpful
All we can say is James has been supportive over the last year . He has shown respect,he has been pro active and dealt with any query in a efficient professional manner.He goes beyond what would be expected as they say the extra mile. ...
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Comment on agent fees
good
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“Know the market. Communicative, responsive, friendly and down to earth. ......”

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May 04,2017
Minithumbup
David
By: 'Ben Anderson'
May 04,2017
0 people found
this helpful
Know the market. Communicative, responsive, friendly and down to earth. Did a great job of selling our place. Would definitely use again....
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Comment on agent fees
Good. We went for a ratchet option which suited us.
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“Bought a flat from this company in Bounds Green area. ......”

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Apr 14,2017
Minithumbup
By: 'Happy Client'
Apr 14,2017
0 people found
this helpful
Bought a flat from this company in Bounds Green area. Professional and attentive. The young man who helped us (Alexei I think was his name) guided us through the whole process and was always on hand to help. Would definitely recommend....
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Comment on agent fees
Good
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“Overall I was happy with the service I received from ......”

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Apr 07,2017
Minithumbup
By: 'S'
Apr 07,2017
0 people found
this helpful
Overall I was happy with the service I received from Castles on Turnpike Lane, particularly from my agent Russell Totton. Russell was on time, polite, friendly, responded to emails and calls promptly and made helpful suggestions that I hadn't thought about such as adding misty ...
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“Just completed through Castles and must say after dealing with ......”

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Mar 10,2017
Minithumbup
David
By: 'Henry Simons'
Mar 10,2017
0 people found
this helpful
Just completed through Castles and must say after dealing with numerous other agencies in the area they we're a breath of fresh air! They only offered me properties that actually matched my requirements and I really did feel like I established a good relationship with ...
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Comment on agent fees
Good.
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“Very bad customer service always lying about being on the "......”

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Feb 28,2017
Minithumbdown
Sertac
Alex
By: 'EMMA'
Feb 28,2017
0 people found
this helpful
Very bad customer service always lying about being on the "phone" or in "meetings" they do not return calls and move in random tenants for money without due care to others and lack of consideration for the landlords wishes! Incompetent, neglectful, cold hearted, seem to ...
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Comment on agent fees
Disgraceful. No stars.
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“I placed my property on the market through this Agent ......”

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Feb 27,2017
Minithumbup
Stephen
By: 'CRB'
Feb 27,2017
0 people found
this helpful
I placed my property on the market through this Agent partly as a result of a valuation provided in the past but also on the recommendation of relatives. I was not disappointed. From the first home visit everything was handled in a friendly and professional ...
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Comment on agent fees
I was very comfortable with a fee of 1.25% plus VAT
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“Both members of staff were very helpful. Steven as the ......”

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Feb 16,2017
Minithumbup
Sertac
By: 'Filiz Acar'
Feb 16,2017
0 people found
this helpful
Both members of staff were very helpful. Steven as the person who was present during viewing of the property and signing the contract was very pisitive. He has dealt with everything professionally. He was very approachable. Sertac was also helpful and it was nice and ...
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Comment on agent fees
The fees are slightly high
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“Can't thank the guys at castles harringay branch enough. We ......”

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Jan 24,2017
Minithumbup
Panos
By: 'Michelle'
Jan 24,2017
0 people found
this helpful
Can't thank the guys at castles harringay branch enough. We were selling my mums house for her and they made it run as smooth as possible. There were a few hiccups as one might expect, but the guys kept us informed and were reassuring all ...
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Comment on agent fees
We knew from day one what the fees would be and to be honest they were less than others we'd approached.
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“Our main contacts were Max and David. Viewings were carried ......”

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Jan 24,2017
Minithumbup
David
By: 'Denis_Denis'
Jan 24,2017
0 people found
this helpful
Our main contacts were Max and David. Viewings were carried out in a very professional manner, and they worked nicely around our schedule (baby naps etc). Good comms with both us and the solicitor, and generally nice guys to deal with. We achieved around 94% of ...
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Comment on agent fees
variable fee meant they came out slightly cheaper than the other highest rated Hackney agents.
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Tenant Fees

Tenant Fees and Permitted Payments

* Holding deposits - a maximum of 1 week’s rent

* Deposits - a maximum deposit of 5 week’s rent for annual rent below £50,000, or 6 week’s rent for annual rental of £50,000 and above

* Payments for a Variation or Change to a tenancy agreement - £50 inclusive of VAT

* Payments associated with early termination of a tenancy – capped at the landlord’s loss or the agent’s reasonably incurred costs

* Utilities, communication services ( e.g. telephone, broadband) TV licence, council tax

* Interest payments for the late payment of rent – can be charged up to 3% over the Bank of England base rate

* Reasonable costs for the replacement f lost keys or other security devices.
Last updated at 05/06/2019, 11:52 AM by David Edgar
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure set.
Last updated at 9:29 AM 22/03/2018 by allAgents

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Castles Estate Agents (London)