Castles Estate Agents (London)
4.9/5, 810 reviews
99% recommended
96% sales valuation accuracy
97% sales fee satisfaction
92% lettings valuation accuracy
94% lettings fee satisfaction
Castles have been local property experts in North and East London, Enfield and Essex, for over 38 years now. How time flies - We love what we do and use all of our knowledge, and experience, to help people move. show more Castles have been local property experts in North and East London, Enfield and Essex, for over 38 years now. How time flies - We love what we do and use all of our knowledge, and experience, to help people move.
Castles Estate Agents | Castles Estate Agents London

Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 96% 97% £57,200 £4,000,000
Lettings 92% 94% £575 £2,150
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
46 0 51 3 391 4 297 1 15 2
Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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Members of
NAEA ARLA RICS TPOS Sales TPOS Lettings TPOS TDS
Images & Videos

“Have just sold our property with the help of James and Alexei.The whole process took approx 11 weeks from start to finish.Both were very professional...”

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May 22,2018
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James
Alexei
By: 'We've Sold!'
May 22,2018
0 people found
this helpful
Have just sold our property with the help of James and Alexei.Smooth,professional and honest experience.Whole process has taken about 12 weeks.Would recommend this branch of Castles and James and Alexei....
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Comment on agent fees
The fees were on a par with other agents.
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“Great Service for our first property purchase...”

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May 19,2018
Minithumbup
Panos
By: 'Nate Camponi'
May 19,2018
0 people found
this helpful
My girlfriend and I worked with Castles to purchase our first property and I have to say, we had a very pleasant experience. Russell and Panos were great to work with and dealt with any issues quickly and efficiently, keeping us in the loop at ...
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“Professional and personable top class experience during a difficult sale. Could not be more pleased with the service from David and Josh...”

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May 14,2018
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David
By: 'Seller 1 bed Clapton'
May 14,2018
0 people found
this helpful
We didn't have the most straight forward sale due to a very nervous buyer and consequently they decided to hire the most incompetent solicitor who blocked the entire process but David and his team went above and beyond for us navigating unusual circumstances and tricky ...
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Comment on agent fees
Reasonable when compared to competitors, but in the current market it's slightly hard to swallow. The service however made up for it!
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“Supportive and informative estate agents...”

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May 13,2018
Minithumbup
David
Max
By: 'SN'
May 13,2018
0 people found
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I have experienced first hand how supportive the Castles team are. Max showed me around properties in the area and was open to lots of questions at the start of the process. The disappointing point was that the lease years were wrong on the particulars, ...
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“Erion Hibro...”

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May 12,2018
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James
Alexei
By: 'Erion'
May 12,2018
0 people found
this helpful
I was very happy with the service I received. I first purchased my flat with James at Castles and was thrilled to hear he was still there when I returned to sell. He was supported by his team and I received excellent customer service the ...
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Comment on agent fees
Very good value
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“good...”

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May 09,2018
Minithumbup
By: 'Lisa'
May 09,2018
0 people found
this helpful
The service I received from Castles on Hertford road was always professional, the staff were friendly and helpful We did have issues with a buyer initially which wasted a lot of time but The staff at Castles were very honest about the issues and got ...
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Comment on agent fees
The Fees are okay
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“My review...”

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May 06,2018
Minithumbup
Ashley
Stephen
By: 'Satisfied client.'
May 06,2018
0 people found
this helpful
I'm very appreciative of their tenacity after an abortive sale last year. They have good customer service and empathise with the frustrations of selling property....
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Comment on agent fees
The fees appear fair.
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“Max was great at finding a new buyer for my Flat. At the last minute he managed to find someone quickly and agree the asking price....”

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May 04,2018
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Max
By: 'Tom'
May 04,2018
0 people found
this helpful
Max was patient and incredibly accomadating. I was impressed at how quickly he found a new buyer and made the process stress free by be calm and thoughtful through out each stage of the sales and buying process....
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“Executor selling property...”

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May 03,2018
Minithumbup
Panos
By: 'Executor selling'
May 03,2018
0 people found
this helpful
I had to sell my niece's flat following her sudden death. Russell and Panos were extremely helpful and sorted the open day, liaising with the solicitor and clearing the flat and so many other extras. I am eternally grateful for their help and guidance and ...
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Comment on agent fees
Fees were extremely reasonable.
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“Efficient and stress free...”

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May 02,2018
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Daniel
Tom
By: 'RachelC'
May 02,2018
0 people found
this helpful
From start to finish our experience with Tom and Daniel was excellent. They kept in regular contact giving feedback on viewings and sold our house very quickly. They made the process of the sale easy and stress free by keeping in regular contact. We would ...
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Comment on agent fees
The fees were as expected and reasonably priced. The service provided was well worth the money.
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“Good communication and really helpful agents...”

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May 01,2018
Minithumbup
Max
By: 'Dermot S'
May 01,2018
0 people found
this helpful
I recently completed on an apartment which was sold via Castles. Throughout the transaction Max was always quick to reply and get back to me with any queries that I had, which was great as I was a first-time buyer and the process can be ...
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Comment on agent fees
I was purchasing and thus did not pay fees
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“Professional efficient service...”

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Apr 20,2018
Minithumbup
By: 'Tulin'
Apr 20,2018
0 people found
this helpful
James and his team provided a first class service. All queries dealt with respect and courtesy. Cannot speak highly enough for the service received. Nothing was too much trouble. Would recommend them to all family and friends...
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Comment on agent fees
First rate service
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“I would not hesitate to recommend Castles, David and Max were exemplary in their handling of the sale of our flat from start to finish....”

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Apr 18,2018
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David
Max
By: 'Julie Damant'
Apr 18,2018
0 people found
this helpful
I would not hesitate to recommend Castles. David and Max were exemplary in their handling of the sale of my flat from start to finish. I was seriously considering going with an online agent but I'm so pleased i didn't because I really don't think ...
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Comment on agent fees
They earned every penny!
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“Reassured from the get go...”

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Apr 15,2018
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Alex
By: 'Pranay'
Apr 15,2018
0 people found
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Alex was outstanding from the moment we first met with him. Arranging a suitable time to be there for us to meet, and on the several occasions we need afterward as well. Being first time buyers we couldn't have asked for a better introduction to ...
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Comment on agent fees
Good
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“Purchase went well...”

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Apr 12,2018
Minithumbup
Max
By: 'First-time buyer'
Apr 12,2018
0 people found
this helpful
Max was very communicative, responsive and patient. Based on my experience I felt that his approach was honest and ethical....
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Comment on agent fees
n/a
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“Worth the money...”

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Apr 11,2018
Minithumbup
Max
By: 'Victoria'
Apr 11,2018
0 people found
this helpful
I initially went with an online agency but then went with castles at the same time. They got lots of people to view and found a buyer quickly. The market is a bit shaly so actually getting the flat sold was not fun but Max ...
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Comment on agent fees
Seems like a lot but I think they did end up having to do a lot of work for it so probably not too bad after all.
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“Great Estate Agents...”

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Mar 27,2018
Minithumbup
By: 'Ms B Kaur'
Mar 27,2018
0 people found
this helpful
Castles, helped ease what was an extremely challenging sale. I had never had to buy and sell together. I hurriedly put my property up for sale with another Estate Agents first only to be totally let down by the property being priced too high and ...
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Comment on agent fees
Very reasonable fees.
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“Best agents ever!...”

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Mar 17,2018
Minithumbup
Panos
By: 'Marianp'
Mar 17,2018
0 people found
this helpful
We instructed castles estate agents after trying an online estate agent previously. The experience was a complete revelation as to why paying for a proper estate is money well spent. The valuation was spot on, the speed at which they found a buyer was amazing, ...
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Comment on agent fees
Very reasonable, for the service provided
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“Alex is incredible. Being new to property, I really needed ......”

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Mar 12,2018
Minithumbup
Alex
By: 'G. Stylianou'
Mar 12,2018
0 people found
this helpful
Alex is incredible. Being new to property, I really needed an agent who was patient, knowledgeable and had my best interests in mind. I found all of those qualities from Alex at Castles. Having helped me now for nearly 2 years with great tenants, I am ...
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“Just resently move in to my new flat.all process ......”

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Mar 12,2018
Minithumbup
By: 'Peter'
Mar 12,2018
0 people found
this helpful
Just resently move in to my new flat.all process went smoothly and with full satisfaction thanx to Craig.Thank you for being so helpful and professional....
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Comment on agent fees
Fees are very reasonable
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“Max made the process of buying our first property pretty ......”

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Mar 10,2018
Minithumbup
By: 'Patrick and annie'
Mar 10,2018
0 people found
this helpful
Max made the process of buying our first property pretty seamless. His friendly and relaxed demeanour was appreciated. After searching for a while with various estate agents, we ended up buying the first and only property that Max showed us....
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Comment on agent fees
Indifferent.
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“Alex has been extremely helpful when dealing with issues pertaining ......”

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Mar 08,2018
Minithumbup
Alex
By: 'Nick Loukaidis'
Mar 08,2018
0 people found
this helpful
Alex has been extremely helpful when dealing with issues pertaining to the rental of my flat. At the end of a long, succesful tenancy, although she didn't have to, she offered to make sure the tenant has left the property in good order and that ...
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Comment on agent fees
Agency fees have been quite reasonable.
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“A very reliable and honest person who knows the current ......”

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Mar 05,2018
Minithumbup
David
By: 'Tonybabs'
Mar 05,2018
0 people found
this helpful
A very reliable and honest person who knows the current market and would give sound advice accordingly without any hesitation....
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Comment on agent fees
The Agent's Fees is very good and reasonable. Personally, I think this Agent went beyond my expectations for the percentage of money which they charged.
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“I had been looking to buy a new home in ......”

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Mar 05,2018
Minithumbup
David
By: 'Ms Walker'
Mar 05,2018
0 people found
this helpful
I had been looking to buy a new home in Hackney since September of last year and I was reliant upon upon David Sipple at Castles Estate Agents to make sure this became a reality. He did everything he could to prevent and minimise delays ...
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Comment on agent fees
I was a purchaser so no fees.
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“I'm very happy with the entire service provided by Castles ......”

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Mar 02,2018
Minithumbup
David
By: 'Rachel'
Mar 02,2018
0 people found
this helpful
I'm very happy with the entire service provided by Castles - with David bringing me on board/overseeing my house sale and Max dealing with the sale directly. They were professional, efficient and reliable throughout the entire process and despite our sale being challenging, were ...
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Comment on agent fees
Their fees were competitive with other agencies. I have no problem with this.
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“Excellent service - very responsive and available and helped us ......”

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Mar 01,2018
Minithumbup
David
By: 'Tim and Katherine'
Mar 01,2018
0 people found
this helpful
Excellent service - very responsive and available and helped us to problem solve during a complicated chain. David also recommended us an excellent solicitor (Uzma Malik, MW Solicitors) who has given us excellent highly responsive service too. We were able to sell our flat at ...
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Comment on agent fees
For the service we got the fee was definitely worth it
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“Lorenzo and Alex were warm, attentive and accommodating throughout the ......”

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Feb 27,2018
Minithumbup
Alex
By: 'Yvonne'
Feb 27,2018
1 people found
this helpful
Lorenzo and Alex were warm, attentive and accommodating throughout the entire process. It seemed that they didn't want to simply complete the deal for business purposes, but also because they cared and wanted me to get the flat I wanted! Alex went out of his ...
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Comment on agent fees
Standard
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“I have bought and sold property with Castles Palmers Green ......”

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Feb 16,2018
Minithumbup
James
Alexei
By: 'Clare'
Feb 16,2018
0 people found
this helpful
I have bought and sold property with Castles Palmers Green in the last couple of years. James Mulvee and Alexei De Crescenzo have been extremely helpful and on this sale have really gone the extra mile for me. I really appreciate all the help and ...
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Comment on agent fees
I think the fees are fair, far less than the other agent who valued the property.
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“This is the second time we have sold through Castles, ......”

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Feb 09,2018
Minithumbup
James
Nof
By: 'Will & his Dog'
Feb 09,2018
0 people found
this helpful
This is the second time we have sold through Castles, using two different offices and we received the same excellent service both times. They definitely go the extra mile and do all that is needed to please a seller. We are so happy with the ...
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Comment on agent fees
Good
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“Excellent and highly competent agents.Experienced at shepherding nervous buyers ......”

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Jan 03,2018
Minithumbup
By: 'Mike M'
Jan 03,2018
0 people found
this helpful
Excellent and highly competent agents. Experienced at shepherding nervous buyers and sellers through the biggest deal of their lives. Abraham a great hands on leader in contrast to the local big name agents and their young staff... Would highly recommend....
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Tenant Fees

Tenant Fees and Permitted Payments

* Holding deposits - a maximum of 1 week’s rent

* Deposits - a maximum deposit of 5 week’s rent for annual rent below £50,000, or 6 week’s rent for annual rental of £50,000 and above

* Payments for a Variation or Change to a tenancy agreement - £50 inclusive of VAT

* Payments associated with early termination of a tenancy – capped at the landlord’s loss or the agent’s reasonably incurred costs

* Utilities, communication services ( e.g. telephone, broadband) TV licence, council tax

* Interest payments for the late payment of rent – can be charged up to 3% over the Bank of England base rate

* Reasonable costs for the replacement f lost keys or other security devices.
Last updated at 05/06/2019, 11:52 AM by David Edgar
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure set.
Last updated at 9:29 AM 22/03/2018 by allAgents

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Castles Estate Agents (London)