Castles Estate Agents (London)
4.9/5, 809 reviews
99% recommended
96% sales valuation accuracy
97% sales fee satisfaction
92% lettings valuation accuracy
94% lettings fee satisfaction
Castles have been local property experts in North and East London, Enfield and Essex, for over 38 years now. How time flies - We love what we do and use all of our knowledge, and experience, to help people move. show more Castles have been local property experts in North and East London, Enfield and Essex, for over 38 years now. How time flies - We love what we do and use all of our knowledge, and experience, to help people move.
Castles Estate Agents | Castles Estate Agents London

Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 96% 97% £57,200 £4,000,000
Lettings 92% 94% £575 £2,150
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
46 0 51 3 391 4 296 1 15 2
Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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Members of
NAEA ARLA RICS TPOS Sales TPOS Lettings TPOS TDS
Images & Videos

“Fanastic service...”

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Sep 07,2018
Minithumbup
Ashley
Stephen
By: 'Fayzur'
Sep 07,2018
0 people found
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Ashli was polite and professional when showing the property. Both Ashli and Stephen were quick to respond to any queries and keep me regularly updated. Great service and would recommend!...
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“Highly Recommended...”

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Aug 27,2018
Minithumbup
Stuart
By: 'Diane'
Aug 27,2018
0 people found
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Extremely patient and helpful throughout the process of selling the house, leading to early identification of a buyer. Without hesitation I would recommend Stuart...
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Good
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“A gentleman....”

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Aug 21,2018
Minithumbup
Alexei
By: 'Mr Francis'
Aug 21,2018
0 people found
this helpful
Alexi was honest and polite throughout the whole process. A true gentleman and professional. He was very knowledgeable and his communication skills were exemplary. You often hear about charlatan estate agents but Alexi bucks that trend. Alexi is a first class practitioner and I would ...
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“Flat Purchase...”

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Aug 20,2018
Minithumbup
Alexei
By: 'Chris & Joan'
Aug 20,2018
0 people found
this helpful
Thanks to Alexei at Palmers Green for helping with the purchase of our new property, he was polite and courteous at all times and a pleasure to deal with....
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Comment on agent fees
Fees were competitive.
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“Brilliant Service...”

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Aug 16,2018
Minithumbup
James
Alexei
By: 'Dan'
Aug 16,2018
0 people found
this helpful
Having originally bought our flat with Castles, we knew James well and knew he would give 100% in helping us sell our property. Both he and Alexei made themselves available whenever we had questions or needed reassurance and they were extremely patient and calm when things ...
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Comment on agent fees
The fess were very reasonable.
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“Excellent customer service and advice given....”

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Aug 10,2018
Minithumbup
Alexei
James
By: 'Mrs Kazim'
Aug 10,2018
0 people found
this helpful
James Mulvee and Alexei De CresceNezi were very professional, honest and skilled at supporting me through the property selling process. They effectively advertised the property and continuously chased up potential buyers. They were not phased by any issues which arised with the solicitors and actually ...
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Comment on agent fees
Fair
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“Very helpful...”

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Aug 10,2018
Minithumbup
Alexei
By: 'Mr p patel'
Aug 10,2018
0 people found
this helpful
Alexei was very helpful in every stage , even helped me get a good deal on mortgage. I would recommend palmer green castle to everybody ....
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“Very helpful...”

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Aug 10,2018
Minithumbup
Alexei
James
By: 'Mrs G'
Aug 10,2018
0 people found
this helpful
Alexei and James were extremely helpful throughout our house purchase. They responded to enquiries quickly and always got back to us with the required information. They were very accessible and approachable....
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“Thank you Alexei...”

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Aug 10,2018
Minithumbup
Alexei
By: 'John'
Aug 10,2018
0 people found
this helpful
I just want to thank Alexei very much. He was thoroughly professional, punctual and has excellent knowledge of the market. Dealing with him and castles was good from start to finish. Unlike other agents who try to show you any properties on their books, he ...
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Good
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“Fantastic service with no annoying sales tactics...”

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Aug 05,2018
Minithumbup
Josh
By: 'Leo'
Aug 05,2018
0 people found
this helpful
Josh at Castles was brilliant right from the start. He listened to what I was looking for and didn't bombard me with sales calls so when he asked me to view a property that had no details on, I wouldn't have normally gone, but I ...
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Comment on agent fees
I bought, so no fees
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“Very smooth purchase!...”

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Aug 04,2018
Minithumbup
Max
By: 'Lucy Sparks'
Aug 04,2018
0 people found
this helpful
I was a first time buyer and had been surprised how pushy and aggressive some agents were. Dealing with Max was different, he's honest, sincere and communicates extremely well. I only saw two properties through Castles and purchased the second one. The entire process was ...
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“Flat sale...”

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Aug 03,2018
Minithumbup
David
Josh
By: 'V Fraser'
Aug 03,2018
0 people found
this helpful
I purchased my property in 2015 through Castles, and was very happy with the service, and therefore I chose to go with them again for my sale in 2018. David and Josh were always happy to assist me and came across as professional and dedicated at all ...
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Good
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“Good professional service...”

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Aug 02,2018
Minithumbup
Josh
David
By: 'Nick'
Aug 02,2018
0 people found
this helpful
Thanks Josh for managing my flat-search and purchase in a very thorough and professional manner and for your friendly help along the way. Thanks David and the rest of the staff for similarly professional help while Josh was on holiday....
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“Studio flat in Hackney...”

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Jul 31,2018
Minithumbup
By: 'Sam'
Jul 31,2018
0 people found
this helpful
Castles are friendly and professional. They were always quick to respond and happy to go the extra distance for us when we asked....
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“Highly Recommended...”

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Jul 20,2018
Minithumbup
Stuart
By: 'Pat M.'
Jul 20,2018
0 people found
this helpful
Stuart was very helpful when it came to selling Dad's house. He was very professional and explained everything to us before the house was put on the market and got us a very quick sale. He kept us informed all the way along and was ...
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Comment on agent fees
I thought the fees were reasonable - you get what you pay for.
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“⭐️FIVE STAR PLUS⭐️...”

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Jul 19,2018
Minithumbup
Sandro
Abraham
By: 'Beverley & Michael'
Jul 19,2018
0 people found
this helpful
Thanks to Sandro at Castles for selling our house in a tricky market! I genuinely believe that they are the best agents in the area!! Always a smile! Always time for any questions. Always professional, giving good advice and following through with honest feedback. Always ...
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Comment on agent fees
Fair fees for a job well done!!
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“Good service start to finish...”

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Jul 15,2018
Minithumbup
Stuart
By: 'Nick'
Jul 15,2018
1 people found
this helpful
We received good service from Stuart at Castles. He explained the process and fees before the house went on the market. He also kept us informed throughout the process and handled our communication with the buyer very well throughout....
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Comment on agent fees
The fee was reasonable and Stuart explained exactly what they would be.
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“Professional honest service...”

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Jul 14,2018
Minithumbup
Stuart
David
By: 'Ayse'
Jul 14,2018
0 people found
this helpful
When selling, Stuart Gray kept in regular contact with me and provided updates along the way. I really appreciated this as I am always busy at work. Selling was smooth sailing and quick once we had a buyer. Stuart put me in touch with other ...
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Good
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“Superb service...”

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Jul 11,2018
Minithumbup
Nof
By: 'Mrs A'
Jul 11,2018
0 people found
this helpful
What a truly professional estate agents. They gave us an amazing service from the day we made an offer to completion. Their communication skills were first class and they always gave us clear detailed feedback. I want to personally thank Nof who has been an ...
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“Great job - Thankyou...”

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Jun 30,2018
Minithumbup
Josh
By: 'Tom'
Jun 30,2018
0 people found
this helpful
Josh was great throughout - found us the perfect house, helped negotiate a great price, and was super helpful through to completion. Felt like he was really on our side....
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NA
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“Excellent Service...”

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Jun 28,2018
Minithumbup
Stephen
Ashley
By: 'Kevin R'
Jun 28,2018
0 people found
this helpful
This is the second property I have sold this year through Castles Estates. I cannot imagine ever using any other agent again. True professionals with a refreshing no nonsense approach and love for what they do. Stephen and Ashley at Enfield are a pleasure to ...
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Comment on agent fees
Good
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“Best agent in Clapton...”

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Jun 25,2018
Minithumbup
Max
David
By: 'Jeremy Gilpin'
Jun 25,2018
0 people found
this helpful
My ninth house move, the most tricky in many ways but Castles managed to close the deal for me in a difficult market. Best estate agent I have worked with, experienced, sensitive and above all competent. If you want to sell your home I would ...
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Comment on agent fees
My only regret is that I did not give Castles sole agency and save myself a few bob. Otherwise, their feees are pretty much the same as other agents - except Foxtons who just overcharge everyone.
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“Incredible Team!...”

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Jun 20,2018
Minithumbup
James
Alexei
By: 'Dee & Mahir'
Jun 20,2018
0 people found
this helpful
James and Alexei were brilliant throughout the whole buying process. They were polite, available, attentive and always followed up. We had seen countless properties through most of the estate agents in Haringey and we can easily say that these guys are the best and stand ...
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N/A
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“Really lovely and helpful...”

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Jun 15,2018
Minithumbup
Alex
By: 'Zoe'
Jun 15,2018
0 people found
this helpful
Alex was really helpful and lovely from our first conversation till present. It was my first time renting as I have previously lived in a property which i owner. Was very understanding and helpful when trying to find a landlord who would allow pets. Good ...
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“Excellent For Landlords...”

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Jun 01,2018
Minithumbup
Alex
Sertac
By: 'Kevin W'
Jun 01,2018
0 people found
this helpful
I have used Castles for letting my flats for around 15 months and I have to say that they have been brilliant. They realistically estimated my prospective rents and have found brilliant tenants for me and continued to support me through the tenancy. The repairs team ...
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Comment on agent fees
The fees are average for the area but I pay it to save myself hassle rather than letting directly, so it feels value for money to me.
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“Professional, helpful, friendly...”

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May 29,2018
Minithumbup
Josh
David
By: 'First-time Buyer'
May 29,2018
0 people found
this helpful
I am very glad with the service i received from Josh, David and Max at Castles Hackney. They've been very supportive all the way through the process and did their best to finalize the purchase in the agreed time frames. I would also like to ...
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“Good Service...”

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May 28,2018
Minithumbup
By: 'Ben'
May 28,2018
0 people found
this helpful
We received good service from Stephen at Castles. He kept us informed throughout the process and handled our communication with the sellers very well throughout....
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“Have just sold our property with the help of James and Alexei.The whole process took approx 11 weeks from start to finish.Both were very professional...”

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May 22,2018
Minithumbup
James
Alexei
By: 'We've Sold!'
May 22,2018
0 people found
this helpful
Have just sold our property with the help of James and Alexei.Smooth,professional and honest experience.Whole process has taken about 12 weeks.Would recommend this branch of Castles and James and Alexei....
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Comment on agent fees
The fees were on a par with other agents.
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Tenant Fees

Tenant Fees and Permitted Payments

* Holding deposits - a maximum of 1 week’s rent

* Deposits - a maximum deposit of 5 week’s rent for annual rent below £50,000, or 6 week’s rent for annual rental of £50,000 and above

* Payments for a Variation or Change to a tenancy agreement - £50 inclusive of VAT

* Payments associated with early termination of a tenancy – capped at the landlord’s loss or the agent’s reasonably incurred costs

* Utilities, communication services ( e.g. telephone, broadband) TV licence, council tax

* Interest payments for the late payment of rent – can be charged up to 3% over the Bank of England base rate

* Reasonable costs for the replacement f lost keys or other security devices.
Last updated at 05/06/2019, 11:52 AM by David Edgar
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure set.
Last updated at 9:29 AM 22/03/2018 by allAgents

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Castles Estate Agents (London)