Castles Estate Agents (London)
4.9/5, 810 reviews
99% recommended
96% sales valuation accuracy
97% sales fee satisfaction
92% lettings valuation accuracy
94% lettings fee satisfaction
Castles have been local property experts in North and East London, Enfield and Essex, for over 38 years now. How time flies - We love what we do and use all of our knowledge, and experience, to help people move. show more Castles have been local property experts in North and East London, Enfield and Essex, for over 38 years now. How time flies - We love what we do and use all of our knowledge, and experience, to help people move.
Castles Estate Agents | Castles Estate Agents London

Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 96% 97% £57,200 £4,000,000
Lettings 92% 94% £575 £2,150
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
46 0 51 3 391 4 297 1 15 2
Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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Members of
NAEA ARLA RICS TPOS Sales TPOS Lettings TPOS TDS
Images & Videos

“Excellent Service...”

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Nov 28,2018
Minithumbup
Nof
By: 'Rita and Denise'
Nov 28,2018
0 people found
this helpful
The sale of the house went very smoothly and quite quickly! Was kept up to date with proceedings and dealt with very professionaly !! Would highly recommend these agents...
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Comment on agent fees
Agents fees were very reasonable
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“5 stars for Abraham...”

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Nov 27,2018
Minithumbup
Abraham
By: 'Caroline Read'
Nov 27,2018
0 people found
this helpful
I have no hesitation in 100% recommending Abraham and his team at Castles Crouch End. In a very difficult market, Abraham found us a buyer within weeks and found us our perfect home almost immediately on us explaining our requirements. Abraham (along with the wonderful Sandro & ...
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“Excellent all Round...”

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Nov 27,2018
Minithumbup
By: 'Kim'
Nov 27,2018
0 people found
this helpful
I have just exchanged contracts on my property, selling it through Castles. James, Alexei and John I found to be knowledgable, friendly and proficient in all my dealings with them. I would not hesitate to recommend them to anyone who is looking for a highly ...
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Comment on agent fees
Teir fee was very reasonable.
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“Great Advisor...”

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Nov 23,2018
Minithumbup
By: 'Paul B'
Nov 23,2018
0 people found
this helpful
I have been working with Craig for the last 2 months as was looking for a flat for my mum. It was a difficult challenge as we had a long list of requirements and the situation was a bit messy. Craig simplified the process and was ...
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Comment on agent fees
Reasonable fees.
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“203 NIGHTINGALE ROAD...”

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Nov 19,2018
Minithumbup
By: 'JOHN APPLEBY'
Nov 19,2018
0 people found
this helpful
My first meeting with Craig was at the property. I was very impressed with the way he presented himself and the company. After the meeting was finished, i decided that Castle's were going to be marketing the property. Craig up dated me on a regular ...
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Comment on agent fees
Agent,s fees were fair, but i do achieve better rate in other areas.
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“Brilliant service...”

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Nov 12,2018
Minithumbup
Alexei
By: 'Kaysar'
Nov 12,2018
0 people found
this helpful
It was a pleasure to work with Alexi on this deal, he is a very dedicated individual, with great knowledge of the area, very honest and reliable. The team at Castle have been brilliant to start to finish....
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“Highest Recommedation...”

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Nov 12,2018
Minithumbup
Alexei
James
By: 'Mr Berkshire'
Nov 12,2018
0 people found
this helpful
Out of 4 Estate Agents that the valuation, I was most impressed with James Valuation and Conduct. During the selling process, we were always Kept up to date and Alexei had a big part in this. Professional Agents thought out. Would not consider anyone else....
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Comment on agent fees
Very reasonable fees
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“John and James to all staff at castles were very professional...”

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Nov 10,2018
Minithumbup
James
By: 'Atilla'
Nov 10,2018
0 people found
this helpful
John and James to all staff very professional manner if I never understood anything they will explain things properly go through it with you. always answered my phone calls also liased with solicitors and got back to you....
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Comment on agent fees
Good
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“Great service overall...”

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Nov 09,2018
Minithumbup
Alex
By: 'Julia'
Nov 09,2018
0 people found
this helpful
I used to rent a property in Tottenham in 2013/14, and recently contacted again Alex with regards to a reference. I always found him very friendly and professional....
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“Great and friendly service from Castles...”

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Nov 07,2018
Minithumbup
Alexei
James
By: 'Anna'
Nov 07,2018
0 people found
this helpful
Would definitely recommend Alexei, James, and the team at Castles, who helped make the buying process as smooth as possible. They were always accessible and happy to help with questions along the way....
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“Keep up the good work...”

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Nov 05,2018
Minithumbup
Stuart
Mikhael
By: 'Janet'
Nov 05,2018
0 people found
this helpful
Stuart and Mikhael were both very helpful from the outset with the sale of our house; and any requests or queries by us were efficiently followed-up by them. They were on the case, and kept us abreast of any developments during the progression of the ...
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Comment on agent fees
Fair and reasonable
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“Experience & Expertise...”

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Nov 03,2018
Minithumbup
James
Alexei
By: 'Oran'
Nov 03,2018
0 people found
this helpful
It has been a real pleasure working with James and Alexei . At the end of the process we have really gained an appreciation for the experience that James and Alexei brought to the process especially when mediating prices and negotiation. At all times James and ...
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Comment on agent fees
Hard earned!
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“Excellent service...”

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Nov 03,2018
Minithumbup
By: 'Loris'
Nov 03,2018
1 people found
this helpful
Craig was extremely knowledgable, helpful and courteous. I would happily recommend him to anyone looking for rental property both to landlords and tenants...
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“Friendly attitude very helpful during a lengthy purchase...”

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Oct 27,2018
Minithumbup
Max
David
By: 'Will'
Oct 27,2018
0 people found
this helpful
Castles lead me through the purchase of a house with ease and charm; nothing was ever a problem, and their friendly attitude immensely helped get through the stressful moments of a lengthy and complicated purchase....
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“Max Whatley...”

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Oct 25,2018
Minithumbup
Max
By: 'Natalie'
Oct 25,2018
0 people found
this helpful
Max was an absolute dream to work with from the moment I met him at the property for the 1st viewing through to the completion of my flat. He is honest, professional, hard working and did all he could to push through the sale of ...
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Comment on agent fees
good
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“Outstanding Agent...”

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Oct 23,2018
Minithumbup
Sandro
By: 'Christchurch'
Oct 23,2018
0 people found
this helpful
This is a 5star + review for Abraham Rawat. Abraham has sold a few properties for us whilst we lived in Crouch End for over 12 years. We have also bought two properties off him. He is by far the best Agent in Crouch End and I ...
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Comment on agent fees
Very reasonable
Was this helpful? Yes

“Determined and persistent...”

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Oct 23,2018
Minithumbup
James
Alexei
By: 'Emma'
Oct 23,2018
0 people found
this helpful
James and Alexei worked diligently on our behalf to finally secure a sale at the price we wanted. They communicated well with us throughout the process and offered sound advice showing excellent understanding of the local market....
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Comment on agent fees
They earned it - fair for the work involved.
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“Great service...”

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Oct 11,2018
Minithumbup
Ashley
By: 'BTL beginners'
Oct 11,2018
0 people found
this helpful
Thank you Castles for your help and support with our recent BTL purchase. a special thank you to Ashli for always answering emails from not just us but also our solicitor and Mortgage broker, being willing to open the property when we needed to access ...
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Comment on agent fees
NA
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“First Class...”

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Oct 10,2018
Minithumbup
James
Alexei
By: 'Philip'
Oct 10,2018
0 people found
this helpful
I have used Castles Palmers Green office a number of times and have specifically dealt with James and Alexei. I have always found them both to be extremely professional, reliable and a pleasure to work with. I would have no hesitation in recommended them to ...
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Comment on agent fees
na
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“Excellent Service!...”

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Oct 09,2018
Minithumbdown
Alexei
James
By: 'Maria'
Oct 09,2018
0 people found
this helpful
Alexei and James are very friendly and helped us sell our home. They communicated with us at all times and we highly reccomend them!...
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Comment on agent fees
Good
Was this helpful? Yes

“Have restored my faith in estate agents!...”

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Oct 07,2018
Minithumbup
Stuart
By: 'Anjellica'
Oct 07,2018
0 people found
this helpful
I have been a buyer and seller for some time and have dealt with many agents in different areas I haven't always thought my opinions and thoughts have mattered where it comes to estate agents, they have just seemed (to me) interested only in their ...
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Comment on agent fees
N/A as I am the buyer
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“Great service.......”

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Oct 06,2018
Minithumbup
Stuart
By: 'Jerry'
Oct 06,2018
0 people found
this helpful
The initial valuation was accurate. The service provided by Stuart throughout the sale process was really good and helped to alleviate the stress of selling a property....
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Comment on agent fees
The fees were reasonable for the services provided and were competitive with other agencies.
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“Amazing...”

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Oct 02,2018
Minithumbup
Alexei
By: 'Sophie'
Oct 02,2018
0 people found
this helpful
We couldn't of asked for anyone more helpful then Alexei! Thankyou for all your help getting us our house!...
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“Diligent and Reliable Service Provided!...”

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Oct 02,2018
Minithumbup
By: 'Pam'
Oct 02,2018
1 people found
this helpful
I am very thankful to John Hili and his team at Castles who diligently assisted me in my property search. As it regrettable transpired, I did not purchase a property through them in the end, though am still grateful in their persistence and level of ...
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“Professional and diligent...”

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Oct 01,2018
Minithumbup
By: 'Christian'
Oct 01,2018
2 people found
this helpful
My wife and I have been very happy with the service received by James, John and Alexei from Castles at Palmers Green. They were always on time and knew the area exceptionally well. Moreover, they had great marketing ideas, provided a reasonable estimate (unlike other ...
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Comment on agent fees
Reasonable for the service provided.
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“Sale of property in Wood Green...”

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Sep 26,2018
Minithumbup
James
Alexei
By: 'KH'
Sep 26,2018
0 people found
this helpful
I was very happy with the service that Castles provided me. I chose them as they had been extremely helpful when I was looking to buy a flat in London. Although there has been a recent downturn in the market they still helped me to ...
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Comment on agent fees
Agents fees are in line with all local competitors.
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“Delighted!...”

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Sep 23,2018
Minithumbup
Daniel
Tom
By: 'Colin & Sara'
Sep 23,2018
0 people found
this helpful
Very happy with the friendly and thorough service given by Daniel & Tom at Castles. Nothing ever seemed too much bother, they kept us in the loop at all times and gave the same excellent level of support from start to finish (even when our initial ...
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Comment on agent fees
The fees were as laid out to us at the start and given the level of service we received, we were happy with these fees.
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“Professional sales service...”

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Sep 13,2018
Minithumbup
Stuart
By: 'Leif'
Sep 13,2018
0 people found
this helpful
Absolutely brilliant service provided by Stuart and Castles. House sold within a week. I was living 300 miles away during sale and Stuart provided a great service which meant I did not have to keep travelling up and down the country during the sale. He went ...
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Comment on agent fees
Reasonable and easy to understand.
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“Great support and service...”

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Sep 10,2018
Minithumbdown
Panos
By: 'LaurieG'
Sep 10,2018
0 people found
this helpful
We had a great experience with Castles. They were knowledgeable, pragmatic and incredibly supportive on both our sale and purchase. We completed on both very quickly and were very pleased at all stages with the help provided by both Panos and Russell....
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Tenant Fees

Tenant Fees and Permitted Payments

* Holding deposits - a maximum of 1 week’s rent

* Deposits - a maximum deposit of 5 week’s rent for annual rent below £50,000, or 6 week’s rent for annual rental of £50,000 and above

* Payments for a Variation or Change to a tenancy agreement - £50 inclusive of VAT

* Payments associated with early termination of a tenancy – capped at the landlord’s loss or the agent’s reasonably incurred costs

* Utilities, communication services ( e.g. telephone, broadband) TV licence, council tax

* Interest payments for the late payment of rent – can be charged up to 3% over the Bank of England base rate

* Reasonable costs for the replacement f lost keys or other security devices.
Last updated at 05/06/2019, 11:52 AM by David Edgar
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure set.
Last updated at 9:29 AM 22/03/2018 by allAgents

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Castles Estate Agents (London)