Castles Estate Agents (London)
4.9/5, 810 reviews
99% recommended
96% sales valuation accuracy
97% sales fee satisfaction
92% lettings valuation accuracy
94% lettings fee satisfaction
Castles have been local property experts in North and East London, Enfield and Essex, for over 38 years now. How time flies - We love what we do and use all of our knowledge, and experience, to help people move. show more Castles have been local property experts in North and East London, Enfield and Essex, for over 38 years now. How time flies - We love what we do and use all of our knowledge, and experience, to help people move.
Castles Estate Agents | Castles Estate Agents London

Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 96% 97% £57,200 £4,000,000
Lettings 92% 94% £575 £2,150
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
46 0 51 3 391 4 297 1 15 2
Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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Members of
NAEA ARLA RICS TPOS Sales TPOS Lettings TPOS TDS
Images & Videos

“Helpful to a fault through a difficult purchase...”

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Apr 21,2019
Minithumbup
Alexei
By: 'Sabrina G-J'
Apr 21,2019
0 people found
this helpful
Alexei was incredibly helpful through what wasn't the easiest purchase! He always managed to get responses to my queries very quickly when solicitors weren't as on the ball as we would have liked. He would always return my calls the same day & put up with ...
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“Top renting experience...”

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Apr 15,2019
Minithumbup
Alex
By: 'Magda'
Apr 15,2019
0 people found
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I wanted recently rented a flat with Castles and from the first connection to last check out meeting, the conduct was professional, friendly, fair and respectful. I always received prompt replies to my little and bigger concerns and all were taken care immediately. This is ...
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“Exceptional and friendly service...”

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Apr 12,2019
Minithumbup
By: 'Mike'
Apr 12,2019
0 people found
this helpful
Castles are everything you could hope for in an estate agent. They gave us honest advice from the outset and did everything they could to ensure our sale went smoothly. I would definitely use them again and wholeheartedly recommend them to anyone wanting to sell ...
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Comment on agent fees
Very good - excellent value for money
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“Sale of Flat...”

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Mar 30,2019
Minithumbup
Stephen
By: 'C Richardson'
Mar 30,2019
0 people found
this helpful
Stephen was very knowledgeable and helpful throughout a complex sale. Stephen, Frank and the rest of the team kept me informed throughout the process in a timely manner and did their absolute best to overcome snags and get the sale through. Thank you all!...
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Comment on agent fees
Competitive, and bearing in mind the time, effort and level of service, excellent value.
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“Happy Buyer...”

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Mar 13,2019
Minithumbup
By: 'Margaret'
Mar 13,2019
0 people found
this helpful
A big thank you to John Hili and team of Castles N13 for helping me buy my home. Professional and responsive with fantastic local area knowledge. Willing and able to sort out issues quickly which helped keep stress levels low and legal fees under control. ...
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“N22 client...”

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Mar 10,2019
Minithumbup
James
By: 'N22 client'
Mar 10,2019
0 people found
this helpful
James is a great negotiator. We bought from him many years ago and reached out to him when it was time to sell. Once Castles started marketing our property he seamlessly handed over to one of his team to complete the process of viewings and ...
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“Highly recommended !...”

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Mar 07,2019
Minithumbup
Josh
David
By: 'Maria Garry'
Mar 07,2019
0 people found
this helpful
I couldn't recommend Castles more highly. In a industry so renowned for untrustworthy characters, Castles proved themselves to buck the trend. Josh Newton was an absolute superstar when I was searching for my property. He was proactive, helpful and informative. Josh showed that he really ...
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Comment on agent fees
Available, friendly, approachable, helpful, tailored service
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“Excellent and Professional Service...”

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Mar 07,2019
Minithumbup
Stephen
By: 'Sue'
Mar 07,2019
0 people found
this helpful
I used Castles Enfield for the sale of my house, I have been extremely pleased with the service I have received from Stephen the Manager and all the staff from the very beginning of putting my house on the market to the end when they ...
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Good
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“Great support...”

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Mar 06,2019
Minithumbup
Max
David
By: 'Joe'
Mar 06,2019
0 people found
this helpful
The team at Castles were great and helped me sell and buy for the first time. Max was brilliant and helped right the way through to completion. Would highly recommend....
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“A would highly recommend Castles...”

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Mar 05,2019
Minithumbup
Stuart
Sam
By: 'Ollie'
Mar 05,2019
0 people found
this helpful
Castles is a highly professional company who recently sold our property in a challenging market. Stuart was very proactive and provided a high level of communication through the entire sales process....
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Comment on agent fees
Good and innovative
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“Great service...”

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Mar 04,2019
Minithumbup
Max
By: 'Sophie Coyne'
Mar 04,2019
0 people found
this helpful
Max at Castles was brilliant from start to finish and really helped push everything through for us. Even our Solicitors commented on how great they were and how unusual that was, particularly in London. Would recommend....
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N/A
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“Excellent communication...”

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Feb 24,2019
Minithumbup
Stuart
By: 'SHx'
Feb 24,2019
1 people found
this helpful
Recently sold a property through Castles. They acted professionally and efficiently and found a buyer very quickly in a difficult market. The regular updates on the progress of the sale that I received from Stuart & Sam were invaluable and reassuring, so much so that I ...
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“Excellent service...”

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Feb 06,2019
Minithumbup
Alexei
James
By: 'Jenni'
Feb 06,2019
0 people found
this helpful
Alexei, James and the whole team at Castles we're brilliant. Me and my husband recently sold our flat with Castles and they were very good at keeping us updated with information and ensuring that the sale went through as smoothly as possible. We weren't buying ...
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Comment on agent fees
Worth the fee!
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“Excellent Service...”

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Jan 30,2019
Minithumbup
James
By: 'Peter'
Jan 30,2019
0 people found
this helpful
John and the team where brilliant from the very moment I first picked up the phone to call. John kept on top of everything and was professional throughout. Would certainly recommend to others wishing to buy (or sell). Thanks again....
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“House Purchase...”

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Jan 28,2019
Minithumbup
James
By: 'House purchase'
Jan 28,2019
0 people found
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My wife and i recently bought a house through Castles, from the first viewing to picking up the keys John and James were a delight to deal with. The level of professionalism and their willingness to go above and beyond really makes them stand out ...
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“THANK YOU JOHN,...”

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Jan 28,2019
Minithumbup
By: 'Violeta'
Jan 28,2019
0 people found
this helpful
To bay your first home it is probably one of the most stressful experience in live.Thanks to John Hill we can call ourselfs homeowners .Castle egency was recommended from a friend and we will be recommending them to other friends.Profesinal and friendly John ...
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“Splendid service...”

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Jan 23,2019
Minithumbup
Max
By: 'Tony McParland'
Jan 23,2019
0 people found
this helpful
Max was a delight to deal with throughout the process of purchasing our flat. Very courteous and accommodating during the initial viewings and always on hand to offer simple answers to any questions we had....
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no comment
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“Jon Bishop...”

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Jan 23,2019
Minithumbup
Max
By: 'Jon Bishop'
Jan 23,2019
0 people found
this helpful
Max was brilliant. Right from the very first viewing he was approachable and professional. All through the purchasing process Max was accommodating and kept us up to date on every step. Having Max involved made the complex and often frustrating task of purchasing a house ...
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Comment on agent fees
-
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“House Sale...”

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Jan 17,2019
Minithumbup
Alexei
James
By: 'John M.'
Jan 17,2019
0 people found
this helpful
Professional , informative , attentive and truthful at all times. Good and honest advice given. Marketing and viewing arranged to promote sale to prospective buyers. Valuation thoroughly explained on how sale price was arrived at....
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Comment on agent fees
Market rate.
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“House Purchase...”

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Jan 14,2019
Minithumbup
Max
By: 'Lisaitsyourbirthday'
Jan 14,2019
0 people found
this helpful
Max was proactive and pragmatic throughout the sales transaction. From his consideration of appropriate properties, through to handing over the keys, Max was patient and professional throughout. Delighted to say, not remotely like your cliché agent....
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“Great service...”

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Jan 11,2019
Minithumbup
Stuart
By: 'Russ'
Jan 11,2019
0 people found
this helpful
Thanks to Stuart for seeing through our recent property sale. He was diligent and kept us informed at all stages. I would recommend Castles as the best estate agents in Edmonton....
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Comment on agent fees
Good
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“Wonderful!...”

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Jan 04,2019
Minithumbup
Alexei
James
By: 'Rachael'
Jan 04,2019
0 people found
this helpful
Alexei and James helped me to purchase my new home and they were both superb. It was a complicated and time sensitive exercise - as they sometimes are but they kept everything moving and everyone informed with great humour and a high level of professionalism. ...
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“Professional Qulaities...”

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Jan 04,2019
Minithumbup
Alex
Sertac
By: 'Dr. David Daniels'
Jan 04,2019
0 people found
this helpful
Castles have handled our two flat in Tottenham since 2010. During this time both Alex and Sertac have displayed exceptional Professionalism in handling issues which have arisen . We would recommend them without reservation. A mention should also be made here of Fatima(Technical and property services) ...
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Comment on agent fees
Higher than other agents we use especially when they manage more than one property.
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“Excellent...”

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Dec 21,2018
Minithumbup
Alexei
James
By: 'Anon'
Dec 21,2018
0 people found
this helpful
Team are always helpful and always come back to me with an update when requested. James, Alexei and Noff are very pleasant and easy to talk to. Would recommend for selling your house....
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“recent purchase...”

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Dec 20,2018
Minithumbup
Josh
By: 'R&A'
Dec 20,2018
0 people found
this helpful
Josh was very helpful and proactive in resolving issues related to this recent purchase thus enabling a pre Xmas move in date much appreciated...
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“Josh was great...”

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Dec 20,2018
Minithumbup
Josh
David
By: 'Pascoe'
Dec 20,2018
0 people found
this helpful
Josh at castles was great. Really got what I was looking for and found us a great flat. Super happy with our purchase. He really helped drive the process through. I would definitely recommend him especially as hes the only agent ive ever met that ...
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N/a
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“Really impressed...”

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Dec 19,2018
Minithumbup
David
Josh
By: 'Michael'
Dec 19,2018
0 people found
this helpful
Castles were absolutely fantastic. I had tried to sell my flat with another agent and got nowhere, but with Castles things were different. They were friendly, responsive, honest, and committed. They found a buyer in no time, and then managed the sale process very smoothly. ...
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Comment on agent fees
The fees seemed very reasonable.
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“Persistent and realistic...”

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Dec 17,2018
Minithumbup
James
John
By: 'H&S'
Dec 17,2018
0 people found
this helpful
We have bought and sold through Castles and their persistence has been great. When we first went on the market we went with another estate agents- they gave a higher valuation- 4 months later we came back to James who gave us the same honest valuation ...
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Comment on agent fees
Fair.
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“Great experience...”

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Dec 17,2018
Minithumbup
James
John
By: 'Caroline'
Dec 17,2018
0 people found
this helpful
I'd highly recommend Castles. They gave us realistic, honest, professional advice the whole way through and were instrumental in helping the sale run smoothly. We primarily dealt with James, with viewings and email support from Alexei and John and they were all really helpful and ...
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Comment on agent fees
The fees were in line with others.
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Tenant Fees

Tenant Fees and Permitted Payments

* Holding deposits - a maximum of 1 week’s rent

* Deposits - a maximum deposit of 5 week’s rent for annual rent below £50,000, or 6 week’s rent for annual rental of £50,000 and above

* Payments for a Variation or Change to a tenancy agreement - £50 inclusive of VAT

* Payments associated with early termination of a tenancy – capped at the landlord’s loss or the agent’s reasonably incurred costs

* Utilities, communication services ( e.g. telephone, broadband) TV licence, council tax

* Interest payments for the late payment of rent – can be charged up to 3% over the Bank of England base rate

* Reasonable costs for the replacement f lost keys or other security devices.
Last updated at 05/06/2019, 11:52 AM by David Edgar
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure set.
Last updated at 9:29 AM 22/03/2018 by allAgents

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Castles Estate Agents (London)