Castles Estate Agents (London)
4.9/5, 810 reviews
99% recommended
96% sales valuation accuracy
97% sales fee satisfaction
92% lettings valuation accuracy
94% lettings fee satisfaction
Castles have been local property experts in North and East London, Enfield and Essex, for over 38 years now. How time flies - We love what we do and use all of our knowledge, and experience, to help people move. show more Castles have been local property experts in North and East London, Enfield and Essex, for over 38 years now. How time flies - We love what we do and use all of our knowledge, and experience, to help people move.
Castles Estate Agents | Castles Estate Agents London

Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 96% 97% £57,200 £4,000,000
Lettings 92% 94% £575 £2,150
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
46 0 51 3 391 4 297 1 15 2
Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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Members of
NAEA ARLA RICS TPOS Sales TPOS Lettings TPOS TDS
Images & Videos

“From the moment I viewed the property until the morning ......”

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Feb 22,2016
Minithumbup
By: 'Madeline'
Feb 22,2016
0 people found
this helpful
From the moment I viewed the property until the morning when I received the keys for the property I have rented, Steven has been amazing. As a first time tenant having sold my property I had no experience in renting whatsoever. Steven guided me through ...
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Comment on agent fees
Agents fees were so low compared to other estate agent I had registered with.
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“Very happy with the service I receive from Castles as ......”

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Feb 19,2016
Minithumbup
Alex
By: 'Anne-Marie'
Feb 19,2016
0 people found
this helpful
Very happy with the service I receive from Castles as a letting agent; information is always clear and I receive a response to all queries and problems quickly. Very professional service and I have full confidence in the staff team....
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“Scott is very attentive and does his best at all ......”

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Feb 19,2016
Minithumbup
By: 'Jade Lajer'
Feb 19,2016
0 people found
this helpful
Scott is very attentive and does his best at all times to get things done as quick as possible. With a great sense of humour he makes the whole stressful process of finding a place to live much more bearable....
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Comment on agent fees
Very decent, the best I have experienced
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“So happy with our service from Scott, he was more ......”

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Feb 19,2016
Minithumbup
By: 'Lou Teasdale'
Feb 19,2016
0 people found
this helpful
So happy with our service from Scott, he was more than helpful from our first phone call where we called up about a property we saw online, right through til post completion 5 months later on the same property. With a lot of problems along the ...
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Comment on agent fees
Na
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“Alex handled the process of finding a tenant for my ......”

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Feb 18,2016
Minithumbup
Alex
By: 'John W'
Feb 18,2016
0 people found
this helpful
Alex handled the process of finding a tenant for my property, and the related paperwork, safety tests etc, very efficiently....
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Comment on agent fees
Fees seem about average for the services provided.
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“I just bought a flat through Castles, very much pleased ......”

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Feb 16,2016
Minithumbup
By: 'rav'
Feb 16,2016
0 people found
this helpful
I just bought a flat through Castles, very much pleased with everything. Max and scott were very professional, answered all my questions quickly, the whole process was very smooth and painless. Thank you for everything. If one day I decide to rent out my flat, ...
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“A very friendly and helpful went who went through all ......”

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Feb 14,2016
Minithumbup
By: 'DanJan'
Feb 14,2016
0 people found
this helpful
A very friendly and helpful went who went through all the details of the property and helped chase up any issues on small things like left over items in the property. Very helpful and no hastle....
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Comment on agent fees
Very fair fees
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“I have nothing but praise for castles in crouch end ......”

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Feb 09,2016
Minithumbup
Colin
Sandro
By: 'Sian'
Feb 09,2016
0 people found
this helpful
I have nothing but praise for castles in crouch end and in particular Sandro. They are professional, friendly, knowledgeable and trustworthy. I have recently both bought and rented out a property through them and so have seen the operation from both sides and would not ...
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Comment on agent fees
Good
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“What a fabulous agents - we've really had top service. ......”

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Feb 08,2016
Minithumbup
By: 'galia pike'
Feb 08,2016
0 people found
this helpful
What a fabulous agents - we've really had top service. Fabulous interior photos, fast responses to our questions and a warm and friendly manner. I can't recommend Castles highly enough. Thank you chaps!...
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“Sertac Cargoz was instrumental in me renting a property from ......”

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Feb 03,2016
Minithumbup
Sertac
Alex
By: 'Kwame Efah'
Feb 03,2016
1 people found
this helpful
Sertac Cargoz was instrumental in me renting a property from Castles. His professionalism and affable attitude was immense. His knowledge of the rental market and quick turnarounds to my queries and requests was highly appreciable. I will recommend Sertac any day. His manager Alex was ...
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Comment on agent fees
Agent fees was reasonable compared to other High Street agencies.
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“Castles were reasonable, patient helpful but not intrusive whilst dealing ......”

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Feb 03,2016
Minithumbup
By: 'Katherine'
Feb 03,2016
0 people found
this helpful
Castles were reasonable, patient helpful but not intrusive whilst dealing with the purchase of my flat. I was particularly grateful that even after the 'deal was done' they were able to assist me with an outstanding matter which came to light once the property was ...
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“Abraham was extremely professional in finding us a property, he ......”

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Feb 01,2016
Minithumbup
Abraham
By: 'Castles Crouch End'
Feb 01,2016
0 people found
this helpful
Abraham was extremely professional in finding us a property, he listened in detail to our feedback, showed us relevant properties and in the end sourced exactly what we wanted in the location that we wanted. He was key in getting us the completion date we ...
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Comment on agent fees
N/A
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“Alex has always been extremely helpful to me. He is ......”

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Feb 01,2016
Minithumbup
Alex
By: 'Ismini'
Feb 01,2016
0 people found
this helpful
Alex has always been extremely helpful to me. He is very easy to communicate with and very fast with getting things done. He is very efficient when dealing with all sorts of problems. Most importantly, he is always very friendly and polite....
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“George and Bruno were both friendly and helpful and went ......”

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Jan 27,2016
Minithumbup
George
Bruno
By: 'Anne'
Jan 27,2016
0 people found
this helpful
George and Bruno were both friendly and helpful and went out of their way to help my purchase go through smoothly....
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“We cannot fault the service we received in any way ......”

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Jan 21,2016
Minithumbup
By: 'Lauren & Joel'
Jan 21,2016
0 people found
this helpful
We cannot fault the service we received in any way as it was absolutely on point. All of the information,help and advice we received during this process was extremely helpful. The service we received was outstanding 5*. Thank you...
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Comment on agent fees
GOOD
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“Buying a flat is a long process, but I'm glad ......”

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Jan 19,2016
Minithumbup
David
By: 'Oren'
Jan 19,2016
1 people found
this helpful
Buying a flat is a long process, but I'm glad I had the chance to do it with Scott, Mahe and George who have made every effort to make it as quick and easy as possible. I had actually called Castles originally about a different ...
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“Abraham and the team put in a lot of effort ......”

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Jan 19,2016
Minithumbup
Abraham
By: 'Good job, excellent service!'
Jan 19,2016
0 people found
this helpful
Abraham and the team put in a lot of effort to get acceptable offers for our property in a difficult market. The team know the area well, and know the market even better (the final price achieved was very close to Abraham's valuation, rather than ...
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Comment on agent fees
Like everything in life, it pays to negotiate!
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“The service that was provided to me by Castles in ......”

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Jan 18,2016
Minithumbup
Daniel
By: 'Natalie Sherif'
Jan 18,2016
0 people found
this helpful
The service that was provided to me by Castles in Waltham Abbey was great. I'm extremely happy with how my purchase was handled by Daniel....
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“An excellent estate agent. Quickly organised a well attended house ......”

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Jan 15,2016
Minithumbup
James
By: 'Jon'
Jan 15,2016
0 people found
this helpful
An excellent estate agent. Quickly organised a well attended house open day and sold my property within the day - well above the asking price. Provided a good liaison between myself and my buyer during the STC process....
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Comment on agent fees
Well worth the money.
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“Appointed Castles to sell our property after previous agent failed ......”

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Jan 15,2016
Minithumbup
James
By: 'Viren Mehta'
Jan 15,2016
0 people found
this helpful
Appointed Castles to sell our property after previous agent failed to get a single enquiry let alone viewings in 4 weeks we were with them. James did the valuation and was confident that the property would be sold fairly quickly at the asking price. Within a ...
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“Abraham has been fantastic to deal with; he is extremely ......”

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Jan 15,2016
Minithumbup
Abraham
By: 'Jess Honeyball'
Jan 15,2016
0 people found
this helpful
Abraham has been fantastic to deal with; he is extremely professional but also a thoroughly nice bloke. We bought a property through Castles, and whilst the sale of our flat was drawn out and difficult, everything to do with our purchase with Castles was a ...
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Comment on agent fees
We bought the crouch end property so didn't pay any fees to Castles
Was this helpful? Yes

“I just bought a flat through Castles, very much pleased ......”

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Jan 14,2016
Minithumbup
By: 'Noa'
Jan 14,2016
0 people found
this helpful
I just bought a flat through Castles, very much pleased with everything. Russell at Turnpike lane branch was very professional, answered all my questions quickly, the whole process was very smooth and painless. Thank you for everything. If one day I decide to rent out ...
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“A very professional service was provided that resulted in a ......”

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Jan 13,2016
Minithumbup
By: 'Mike R'
Jan 13,2016
0 people found
this helpful
A very professional service was provided that resulted in a purchase offer for my flat within 1 week of the property going on the market....
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“The purchase of the flat was without any problem.The ......”

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Jan 12,2016
Minithumbup
James
By: 'James and John'
Jan 12,2016
0 people found
this helpful
The purchase of the flat was without any problem. The staff were always available, knowledgeable, professional and very helpful. I am so pleased with the Castles that I have decided to use their services again soon....
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Comment on agent fees
Not applicable
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“We found Abraham to be straight talking, and very agile ......”

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Jan 11,2016
Minithumbup
Abraham
By: 'Phil'
Jan 11,2016
0 people found
this helpful
We found Abraham to be straight talking, and very agile in his approach to making a deal happen. He clearly has a deep experience in bringing together a seller and a buyer, and ensuring that a good deal occurs. He does his due diligence on ...
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Comment on agent fees
Whilst fees was not in any way the determining factor for us, Castles were very competitive compared to the 5 other agents who had given market appraisals over the previous two years.
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“We first met Scott for a viewing on a flat ......”

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Jan 11,2016
Minithumbup
David
By: 'Yeonoon & Thomas'
Jan 11,2016
0 people found
this helpful
We first met Scott for a viewing on a flat in Hackney Downs. He was friendly, listened to what we were looking for and was proactive about finding suitable viewings which lead to the purchase of our current flat in Clapton. He stayed involved in ...
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“Abraham and the team put in a lot of effort ......”

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Jan 06,2016
Minithumbup
Abraham
By: 'Good job, excellent service!'
Jan 06,2016
0 people found
this helpful
Abraham and the team put in a lot of effort to get acceptable offers for our property in a difficult market. The team know the area well, and know the market even better (the final price achieved was very close to Abraham's valuation, rather than ...
read full review
Comment on agent fees
Like everything in life, it pays to negotiate!
Was this helpful? Yes

“We have recently completed on the purchase of a property ......”

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Jan 04,2016
Minithumbup
By: 'Anon Sussex'
Jan 04,2016
0 people found
this helpful
We have recently completed on the purchase of a property and have been very pleased with the prompt, efficient and courteous service provided by Mahe, Scott, George and team at Castles, Hackney. We live in Sussex, and for us to get up to London takes ...
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Comment on agent fees
comparable
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“It was a real pleasure dealing with Dan, Tom and ......”

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Jan 04,2016
Minithumbup
Daniel
Tom
By: 'Tim Y'
Jan 04,2016
0 people found
this helpful
It was a real pleasure dealing with Dan, Tom and the team a castles Waltham Abbey. From Valuation to Completion the sale was handled swiftly, professionally and with a level of service I wasn't expecting. Can't say enough good things about these guys would highly ...
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“As first time buyers, we registered with many North London ......”

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Dec 31,2015
Minithumbup
By: 'P and K'
Dec 31,2015
0 people found
this helpful
As first time buyers, we registered with many North London estate agents. Throughout the 2 year period when we looked for our first home, we found John from Castles Palmers Green to be most helpful, patient and professional agent. From scheduling initial and follow up house ...
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Comment on agent fees
n/a
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Tenant Fees

Tenant Fees and Permitted Payments

* Holding deposits - a maximum of 1 week’s rent

* Deposits - a maximum deposit of 5 week’s rent for annual rent below £50,000, or 6 week’s rent for annual rental of £50,000 and above

* Payments for a Variation or Change to a tenancy agreement - £50 inclusive of VAT

* Payments associated with early termination of a tenancy – capped at the landlord’s loss or the agent’s reasonably incurred costs

* Utilities, communication services ( e.g. telephone, broadband) TV licence, council tax

* Interest payments for the late payment of rent – can be charged up to 3% over the Bank of England base rate

* Reasonable costs for the replacement f lost keys or other security devices.
Last updated at 05/06/2019, 11:52 AM by David Edgar
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure set.
Last updated at 9:29 AM 22/03/2018 by allAgents

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Castles Estate Agents (London)