Castles Estate Agents (London)
4.9/5, 831 reviews
99% recommended
96% sales valuation accuracy
97% sales fee satisfaction
Castles have been local property experts in North and East London, Enfield and Essex, for over 38 years now. How time flies - We love what we do and use all of our knowledge, and experience, to help people move. show more Castles have been local property experts in North and East London, Enfield and Essex, for over 38 years now. How time flies - We love what we do and use all of our knowledge, and experience, to help people move.

...left to get your reviews in for the
2020 Estate & Letting Agent Awards


Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 96% 97% £34,000 £4,000,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
47 0 53 3 401 4 304 1 15 3
Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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“DISCRIMINATION...”

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Jul 23,2020
Minithumbdown
By: 'Larysa Carrington'
Jul 23,2020
0 people found
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Very disappointing experience indeed. Agency obviously has very low moral and ethical values if they think that direct discrimination is the way to treat their customers. I experienced direct discrimination on the grounds of sex and marriage/civil partnership; and when a complain was raised, ...
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“Max at Castle's was amazing throughout the pr......”

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Jul 15,2020
Minithumbup
Max
David
By: 'Paul Lamey'
Jul 15,2020
0 people found
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Max at Castle's was amazing throughout the process, which can be a pretty stressful at times. But he was always at the end of the phone whenever we had any questions or needed some reassurance and never needed chasing. He worked really hard for us ...
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“We had a thoroughly positive experience with ......”

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Jul 15,2020
Minithumbup
Max
By: 'Gethin Anthony'
Jul 15,2020
0 people found
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We had a thoroughly positive experience with Castles. Max personally went out of his way to research, locate and forward us the perfect properties to choose from. If we were ever to sell in the future, we would definitely return to Max, because of how ...
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“Professional and efficient in spite of covid-19...”

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Jul 13,2020
Minithumbup
Max
By: 'Steve'
Jul 13,2020
0 people found
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Max was very professional and competent, provided an efficient and helpful service throughout, in spite of covid-19 related hiccups! Thanks...
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“Thoroughly helpful...”

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Jul 08,2020
Minithumbup
David
Josh
By: 'Laura Bevan'
Jul 08,2020
0 people found
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Castles were thoroughly helpful throughout the process and a hundred times more courteous and pleasant to deal with than all other agents I've dealt with....
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“Excellent service by great individuals.Bough......”

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Jul 06,2020
Minithumbup
Stuart
Mikhael
By: 'Mazlum SARICAN'
Jul 06,2020
0 people found
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Excellent service by great individuals. Bought several properties from Castles now, service is excellent every time. Attentive to detail, do not sit on things and are very helpful every time you need their assistance. Would definitely recommend!...
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“Castles Estate Agents (London) Hackney...”

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Jul 06,2020
Minithumbup
David
By: 'Chiaka A'
Jul 06,2020
0 people found
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It was an absolute pleasure working with David, Max and the team at Castles Hackney. David and Max were friendly and always at the other end of the phone whenever you needed them, they possessed very good knowledge of the property market both local and ...
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“I highly recommend the Castles team when sell......”

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Jun 30,2020
Minithumbup
Stuart
Sam
By: 'Shell C'
Jun 30,2020
0 people found
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I highly recommend the Castles team when selling a property. Stuart and Sam were professional and efficient from start to finish and when communications between lawyers broke down due to staff being furloughed as a result of COVID, Stuart and his team worked consistently with ...
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“Sold property in Feb 2020.Selling process was professional and efficient. ......”

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Jun 27,2020
Minithumbup
By: 'GEfthy'
Jun 27,2020
0 people found
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Sold property in Feb 2020. Selling process was professional and efficient. Stephen and his team were always on hand to answer any queries or concerns. When messages were left they always got back to us same day with reassurance and with the information required. Whole process ...
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“Really great experience working with David an......”

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May 26,2020
Minithumbup
David
By: 'Christian Enaboifo'
May 26,2020
0 people found
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Really great experience working with David and the team at castles would recommend! Really good communication and easy to work with David,He is a great guy,very informative , always a good listener and very proactive manager.David was very understanding when things where going ...
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“Castles team members are great! They have hel......”

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May 07,2020
Minithumbup
By: 'Alina Camelia Galiuc'
May 07,2020
0 people found
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Castles team members are great! They have helped me throughout my tenancy with professionalism and promptness. Highly recommend! Thank you Alex, Sertac and the lovely ladies from Maintenance team....
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“Would highly recommend Castle Estate Agents, ......”

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May 04,2020
Minithumbup
By: 'Aamrah Khan'
May 04,2020
0 people found
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Would highly recommend Castle Estate Agents, made selling my home a breeze, no stress, no hassle. Wonderful, helpful, friendly and professional staff....
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“Dedication, professionalism and compassion....”

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Apr 15,2020
Minithumbup
Alex
By: 'Samuel Brenya'
Apr 15,2020
0 people found
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Dedication, professionalism and compassion amongst many others are what a tenant needs from their Estate Agent and these guys got it all. Alex, as well as other colleagues is highly professional and compassionate. He always gave valuable advise. I can’t recommend them highly enough. ...
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“Alex and Sertac were really helpful, and prof......”

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Apr 10,2020
Minithumbup
Alex
Sertac
By: 'Phil Gellhorn'
Apr 10,2020
0 people found
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Alex and Sertac were really helpful, and professional. I felt very much I could trust them and I would definitely recommend them. This was about finding a tenant for my property in Edmonton. I think they know the market very well. 10/10 !!...
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“Bought and sold through Castles (actually bought twice)...”

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Mar 24,2020
Minithumbup
James
Alexei
By: 'Heather Thompson'
Mar 24,2020
0 people found
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We contacted Castles regarding the sale of our property, after buying same said property, through them over 4 years previously. As we were also interested in a property that they were marketing it made perfect sense to have them manage the whole process end to end. ...
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“Josh was really helpful, professional and pol......”

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Mar 10,2020
Minithumbup
Josh
By: 'Lucy Yelland'
Mar 10,2020
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Josh was really helpful, professional and polite throughout the whole process of me buying my flat, and I'd always get a quick response to calls & emails. Would definitely recommend Castles!...
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“A great service from start to finish.no probl......”

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Feb 28,2020
Minithumbup
Max
Max
By: 'Leonard McIntyre'
Feb 28,2020
0 people found
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A great service from start to finish.no problems or drama a truly professional service they were always on the end of a phone for any thing needed...
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“Really great experience working with max and ......”

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Feb 27,2020
Minithumbup
Max
By: 'Eleanor Watson'
Feb 27,2020
0 people found
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Really great experience working with max and the team at castles would recommend! Really good communication and easy to work with....
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“Our daughter purchased her first flat in E5 t......”

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Feb 26,2020
Minithumbup
By: 'Barbara Phillips'
Feb 26,2020
0 people found
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Our daughter purchased her first flat in E5 through Max Whatley at Castles who was courteous, helpful and professional throughout....
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“Castles are Efficient and Straightforward to Deal with...”

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Feb 26,2020
Minithumbup
Max
By: 'EF'
Feb 26,2020
0 people found
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We are very happy with the service we received from Castles. Max worked consistently to get our house purchase through, even making visits to the vendor to help with their side of things. He ensured that relations between the two parties flowed and remained positive. ...
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“EXCELLENT SERVICE FROM START TO FINISH...”

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Feb 22,2020
Minithumbup
By: 'KARIM ABDULLAH'
Feb 22,2020
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After sitting down with four different agents we as a family (myself representing my Granddad) decided to go with Castles. And I must say it was the best decision we made! Being first timers in selling and buying we first met David who was a ...
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“Recently bought my first property through Cas......”

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Feb 17,2020
Minithumbup
Max
David
By: 'Mary mcmanaman'
Feb 17,2020
0 people found
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Recently bought my first property through Castles Hackney. Max and David were so helpful and supportive. Max was always happy to chase enquiries and always quick to respond putting any concerns or worries on your mind at rest. After having a bad experience with a ...
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“After a not so positive experience with anoth......”

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Feb 10,2020
Minithumbup
Stuart
By: 'Irene Shipillis'
Feb 10,2020
1 people found
this helpful
After a not so positive experience with another agency, Castles came highly recommended by a friend. What was an extremely stressful time selling my property due to other circumstances, Stuart and his team were superb from beginning to end. Their time, effort and kindness was ...
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“On deciding to sell our home we approached an......”

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Feb 09,2020
Minithumbup
Stuart
Sam
By: 'Lynda Crane'
Feb 09,2020
0 people found
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On deciding to sell our home we approached an online company and also castles well what can I say castles won hands down stuart came round he was very professional and definitely knows his market and answered every question as this was the first time ...
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“Deciding to sell my house with Castles was th......”

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Feb 08,2020
Minithumbup
Stuart
By: 'fatma'
Feb 08,2020
0 people found
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Deciding to sell my house with Castles was the best decision I ever made. Stuart had been fantastic help and definitely delivered good service. The process of the sale run smoothly and I always felt that I could speak to anyone in the castles team ...
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“Excellent service...”

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Feb 07,2020
Minithumbup
Max
By: 'tariq nafi'
Feb 07,2020
0 people found
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Had an all-round excellent experience buying my new home with Castles. Max, David and the rest of the team were helpful, friendly and responsive. I felt very well taken care of from the first viewing all the way through to completion. Thanks again for helping ...
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“Castles Enfield / Vince...”

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Feb 07,2020
Minithumbup
By: 'Ash Ali'
Feb 07,2020
0 people found
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Dealt with Vince from the very start of our property search in the area. As first time buyers we were rather green to the process and frankly needed a lot of hand holding. Vince quickly put us at ease and took the time to understand ...
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“Great service, quick sale...”

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Feb 06,2020
Minithumbup
Max
David
By: 'Peter Wilkie'
Feb 06,2020
0 people found
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My property had been on the market for a number of months before I moved it to Castles with few viewings and offers. Castles were realistic when setting my expectations and offered a high level service which resulted in many more viewings than I'd previously ...
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“Excellent Service...”

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Feb 05,2020
Minithumbup
Max
David
By: 'Thomas Corrie'
Feb 05,2020
0 people found
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We just sold our flat in Clapton through Castles and were very happy with the service provided by Max, David and Josh and the team throughout the whole sale process...
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“Max at Castles helped me and my husband buy o......”

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Feb 04,2020
Minithumbup
Max
By: 'Anna Green'
Feb 04,2020
0 people found
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Max at Castles helped me and my husband buy our first home earlier this year. As first time buyers we needed a fair bit of guidance throughout the process! Max was absolutely brilliant for the duration. He was always on hand when we had any ...
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Tenant Fees

Tenant Fees and Permitted Payments

* Holding deposits - a maximum of 1 week’s rent

* Deposits - a maximum deposit of 5 week’s rent for annual rent below £50,000, or 6 week’s rent for annual rental of £50,000 and above

* Payments for a Variation or Change to a tenancy agreement - £50 inclusive of VAT

* Payments associated with early termination of a tenancy – capped at the landlord’s loss or the agent’s reasonably incurred costs

* Utilities, communication services ( e.g. telephone, broadband) TV licence, council tax

* Interest payments for the late payment of rent – can be charged up to 3% over the Bank of England base rate

* Reasonable costs for the replacement f lost keys or other security devices.
Last updated at 05/06/2019, 11:52 AM by David Edgar
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure set.
Last updated at 9:32 AM 22/03/2018 by allAgents

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