Castles Estate Agents (London)
4.9/5, 895 reviews
99% recommended
96% sales valuation accuracy
97% sales fee satisfaction
Castles have been local property experts in North and East London, Enfield and Essex, for over 38 years now. How time flies - We love what we do and use all of our knowledge, and experience, to help people move. show more Castles have been local property experts in North and East London, Enfield and Essex, for over 38 years now. How time flies - We love what we do and use all of our knowledge, and experience, to help people move.

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2021 allAgents Estate & Letting Agents Awards


Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 96% 97% £34,000 £4,000,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
52 0 67 3 436 4 313 2 15 3
Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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“High professional standards and personal courtesy...”

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Jun 17,2021
Minithumbup
David
By: 'Michael and Cathy'
Jun 17,2021
0 people found
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We dealt with Dave Sipple, who was courteous and professional throughout the process from valuation to completion. Dave clearly understood how to sell in this locality, and handled our relationship with the buyers extremely well. When completion ran into a last minute problem he worked ...
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“Excellent Customer Service & Professionalism!...”

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Jun 17,2021
Minithumbup
By: 'Vasilika'
Jun 17,2021
0 people found
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Castles estate agent Oliver has helped me move into my new studio & his service and professionalism towards me was brilliant. He is diligent, contactable and helpful. He supported me through the process of renting my new studio from start to finish. He helped me immensely ...
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“Thanks to Stephen and his team for finding us......”

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Jun 10,2021
Minithumbup
Stephen
By: 'Sumithra Palihavadana'
Jun 10,2021
0 people found
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Thanks to Stephen and his team for finding us a buyer for our house and all his help through the process. Excellent Service and would highly recommend.....
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“Been a tenant for the last 4 years, recently ......”

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Jun 08,2021
Minithumbup
Alex
By: 'jessica'
Jun 08,2021
0 people found
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Been a tenant for the last 4 years, recently moved to Stevenage, Castles and all their staff have always looked after us and been professional. Alex was very helpful in making the checkout and getting our deposit back stress free. And we wish them the best ...
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“Hello,We have been a tenant with Castles for ......”

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Jun 08,2021
Minithumbup
Alex
By: 'Akram'
Jun 08,2021
0 people found
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Hello,We have been a tenant with Castles for over 10 years. The service,communication,expertise and guidance was excellent and I cannot rate Alex Philippou Marla and his team highly enough as these guys are the best when it comes to letting.They were professional,...
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“I sold my house mid pandemic and mid cyber at......”

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Apr 29,2021
Minithumbup
Josh
David
By: 'wendy'
Apr 29,2021
0 people found
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I sold my house mid pandemic and mid cyber attack. It was very stressful, however Josh and David were always at the end of the phone or email to help when things got tricky. Despite all the problems above I still managed to sell the ...
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“Very professional, friendly and supportive service...”

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Apr 22,2021
Minithumbup
David
Josh
By: 'Dario'
Apr 22,2021
0 people found
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Very professional, friendly and supportive service. David, Max and Josh understood the market for our property well and the different clients positions to negotiate and agree our on-going purchase smoothly. Nothing has ever been too much trouble! Thanks...
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“Great Service...”

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Apr 19,2021
Minithumbup
Max
By: 'Emma'
Apr 19,2021
0 people found
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From the outset Castles were brilliant to work with and after viewing houses with countless other estate agents we could really see the difference here with their knowledge and professionalism. Max made the process as painless as possible, was always easy to get hold of ...
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“I recently sold my flat in Clapton through Ca......”

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Apr 19,2021
Minithumbup
By: 'Zoe'
Apr 19,2021
0 people found
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I recently sold my flat in Clapton through Castles and highly recommend. I find the process of buying / selling pretty stressful but Castles definitely helped to make this one as informed as possible. The whole team were always on hand (over a 4 month period) with ...
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“We have just sold with Castles for the second......”

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Apr 19,2021
Minithumbup
Max
David
By: 'Candice GOW-SMITH'
Apr 19,2021
0 people found
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We have just sold with Castles for the second time, and honestly, we could not fault the service provided by Max and David (Hackney Branch). We trusted their advice, and appreciated their transparency during the sale process. Their timely communication and swift action made the ...
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“Highly recommend...”

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Apr 16,2021
Minithumbup
Max
Josh
By: 'Emily'
Apr 16,2021
0 people found
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Max and Josh at Castles made the whole process of selling a property (at an incredibly difficult time during lockdowns) so much easier than I expected. They were always available to talk, helped me work out next steps, explained the process clearly and kept checking ...
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“Exceptional and supportive service, we had a ......”

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Apr 15,2021
Minithumbup
Ashli
Stephen
By: 'Yasmin'
Apr 15,2021
0 people found
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Exceptional and supportive service, we had a really positive experience buying with Castles. Stephen and Ashli always kept us up to date with the progress of the sale throughout and are just genuinely very nice people to talk and work with. We were first time ...
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“We bought through Castles and we found them t......”

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Apr 15,2021
Minithumbup
Max
By: 'Ben'
Apr 15,2021
0 people found
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We bought through Castles and we found them to be honest, reliable and very attentive to all parties involved. It felt like a complicated transaction but went smoothly with Max's involvement. We sold through elsewhere but I wish we went with Castles for our sale. ...
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“I would like to say a big thank you to Alex (......”

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Mar 30,2021
Minithumbup
Alex
By: 'Dixie'
Mar 30,2021
0 people found
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I would like to say a big thank you to Alex (manager Edmonton office) for his continued support and excellent service with the managing of rented property. The communication has always been efficient and have built a good relationship over the years. A massive thanks ...
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“Excellent service!! They helped me to find a ......”

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Mar 24,2021
Minithumbup
By: 'Perparim'
Mar 24,2021
1 people found
this helpful
Excellent service!! They helped me to find a new house, and they were available at all times and solved all my doubts. Thank you Castles Estate Agents...
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“Castles estate agent alex has helped us move ......”

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Mar 21,2021
Minithumbup
Alex
By: 'Dee'
Mar 21,2021
0 people found
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Castles estate agent alex has helped us move into our new home. He helped us immensely and the process was smooth. His service and professionalism towards us was brilliant. If I could give him 6 stars I would. Thank you Alex for all your help. I ...
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“Excellent and efficient service from start to......”

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Mar 16,2021
Minithumbup
By: 'Oliver'
Mar 16,2021
0 people found
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Excellent and efficient service from start to finish, super friendly staff who made the whole process of securing a place stress free. Responsive and attentive, thanks for everything!...
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“Amazing letting agency, organized, profession......”

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Mar 13,2021
Minithumbup
By: 'Daisy'
Mar 13,2021
0 people found
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Amazing letting agency, organized, professional, positive attitude. They worked so quick on their feet and helped me every step along the way....
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“Best agency ever ,I had a bad experience with......”

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Mar 11,2021
Minithumbup
Sertac
Fay
By: 'Daniela'
Mar 11,2021
1 people found
this helpful
Best agency ever ,I had a bad experience with my old house and I need it a new house really quickly and Sertac and Fay helped me to find the perfect place and I can’t say Thank you enough for that ,I HIGHLY RECOMMEND ,...
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“Highly recommended...”

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Mar 09,2021
Minithumbup
Stuart
By: 'Tracy'
Mar 09,2021
0 people found
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After a long drawn out process with a potential buyer with someone else we decided to enlist Castles to help with the sale of my late parents house. Stuart, Noff & Farid were fabulous from beginning to end. They managed to achieve a higher sale price ...
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Was this helpful? Yes
By: Stuart Gray
Mar 10, 2021
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Thank you for your kind words and thank you for the opportunity in selling your late parents property. We are very pleased you where happy with our service. We are still here to help you if you need advice on your current purchase. ...

“Castles handled the sale of our 3 bed in Home......”

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Mar 08,2021
Minithumbup
Max
By: 'Jonathan'
Mar 08,2021
0 people found
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Castles handled the sale of our 3 bed in Homerton, east London and the whole team was excellent but I have to call out Max who was our lead contact for going above and beyond to tackle any issues that came up during the sale. Great ...
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“I used Castles to sell my late mother's house......”

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Mar 08,2021
Minithumbup
Stuart
By: 'Julie'
Mar 08,2021
0 people found
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I used Castles to sell my late mother's house during 2020, Stuart was very honest, efficient and helpful. Would recommend Castles to anyone considering selling. They took all the pressure away at what is a stressful time....
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Was this helpful? Yes
By: Stuart Gray
Mar 10, 2021
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Thank you for your kind words. It was a pleasure dealing with you and thank you for choosing castles to sell your property. All the best to you and the family for the future. ...

“Stuart was efficient, knowledgeable and thoro......”

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Mar 08,2021
Minithumbup
Stuart
By: 'E Costello'
Mar 08,2021
0 people found
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Stuart was efficient, knowledgeable and thorough throughout. He went over and above what was expected from an estate agent. Highly recommended....
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By: Stuart Gray
Mar 10, 2021
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Thank you for writing a nice review. We all went through a lot to make this happen but we got there in the end. It was good talking to you all the other day and i am really pleased that you are happy in your new home. ...

“We used Castles to sell our home at the end D......”

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Mar 05,2021
Minithumbup
Stephen
Ashley
By: 'AKB'
Mar 05,2021
0 people found
this helpful
We used Castles to sell our home at the end Dec 2020. The team is absolutely fantastic! We mostly dealt with Stephen & Ashli however everyone was amazing. The team were helpful, knowledgeable, contactable....we cannot fault them in any way. I would not hesitate to recommend ...
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“Sale in Clapton E5...”

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Mar 05,2021
Minithumbup
Max
By: 'Jack'
Mar 05,2021
0 people found
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We recently completed the sale of our 3 bedroom flat in Clapton and cannot speak highly enough of the Castles team for their assistance. Max was our main point of contact and was such a great help. We had thought about using an online service to ...
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“Purchase - Castles Estate Agents...”

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Mar 03,2021
Minithumbup
Max
By: 'Stephane'
Mar 03,2021
0 people found
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I worked with Max who assisted me in the purchase of a flat in Hackney. Throughout the whole process, Max has been extremely helpful, keeping me updated and managing all parties involved to keep the process moving as quickly as possible in a difficult COVID ...
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“We purchased our house through Max at Castles......”

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Mar 03,2021
Minithumbup
Max
By: 'Tom'
Mar 03,2021
0 people found
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We purchased our house through Max at Castles. All I can say is that he was incredible. He understood our sentiments and found us our perfect house with care and consideration. His communication was amazing and patience through the process was a life boat for ...
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“Thanks David for all your help and responsive......”

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Mar 03,2021
Minithumbup
David
Max
By: 'Fergus'
Mar 03,2021
0 people found
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Thanks David for all your help and responsiveness while selling our flat in hackney! We had a very good experience with Castles....
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“Strongly Recommended!...”

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Feb 24,2021
Minithumbup
Stephen
Franco
By: 'James'
Feb 24,2021
0 people found
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Really positive experience with all the team at Castles Enfield. Good, measured advice from the very start - it felt like they were trying to value our flat and help us sell it for the right price rather than telling us exactly what we wanted ...
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“Castles sold my house for me in june 2020.Stu......”

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Feb 06,2021
Minithumbup
Stuart
By: 'Alison'
Feb 06,2021
1 people found
this helpful
Castles sold my house for me in june 2020.Stuart was excellent friendly and very professional.Any problems and they were there to help ,even recommended someone who could take some junk away for me ....
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Tenant Fees

Tenant Fees and Permitted Payments

* Holding deposits - a maximum of 1 week’s rent

* Deposits - a maximum deposit of 5 week’s rent for annual rent below £50,000, or 6 week’s rent for annual rental of £50,000 and above

* Payments for a Variation or Change to a tenancy agreement - £50 inclusive of VAT

* Payments associated with early termination of a tenancy – capped at the landlord’s loss or the agent’s reasonably incurred costs

* Utilities, communication services ( e.g. telephone, broadband) TV licence, council tax

* Interest payments for the late payment of rent – can be charged up to 3% over the Bank of England base rate

* Reasonable costs for the replacement f lost keys or other security devices.
Last updated at 05/06/2019, 12:52 PM by David Edgar
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure set.
Last updated at 9:32 AM 22/03/2018 by allAgents

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