Castles Estate Agents (London)
4.9/5, 782 reviews
99% recommended
95% sales valuation accuracy
97% sales fee satisfaction
91% lettings valuation accuracy
94% lettings fee satisfaction
Castles have been local property experts in North and East London, Enfield and Essex, for over 38 years now. How time flies - We love what we do and use all of our knowledge, and experience, to help people move. show more Castles have been local property experts in North and East London, Enfield and Essex, for over 38 years now. How time flies - We love what we do and use all of our knowledge, and experience, to help people move.

Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 95% 97% £57,200 £4,000,000
Lettings 91% 94% £575 £2,150
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
44 0 50 3 377 4 286 1 15 2
Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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Latest Properties
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“Just sold my late Mother's house through Cast......”

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Oct 07,2019
Minithumbup
By: 'Joseph Alexander Peck'
Oct 07,2019
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Just sold my late Mother's house through Castles estate agents, who were very helpful . Gave good advice when needed, also sale proceeded very efficiently. Thanks to the whole team....
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“Great job Castles Edmonton!.......................”

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Oct 03,2019
Minithumbup
By: 'Martese Carton'
Oct 03,2019
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Great job Castles Edmonton!................. Castles have looked after me and my Enfield flat for many years and I've always been happy with the efficient and courteous service they provide. Thanks to Alex, Craig and team. I would highly recommend you give them a try....
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“Excellent service...”

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Sep 30,2019
Minithumbup
David
Josh
By: 'Tim Hansen'
Sep 30,2019
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Excellent service! Castles sold our flat within a week, for a very good price. David had great knowledge of the local market, and we were very impressed that all three of the guys in the office (David, Max and Josh) knew exactly what was going ...
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“Thank you Castles...”

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Sep 26,2019
Minithumbup
David
Josh
By: 'ann183@sky.com'
Sep 26,2019
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Thank you Castles after moving our father out of our family for the last 44 years to say it was emotionally hard is an understatement but thankfully having the knowledge and support of David and Josh was fantastic they kept us fully informed and updated at ...
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“Outstanding, First Class service from both To......”

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Sep 22,2019
Minithumbup
Tom
Daniel
By: 'Yesim'
Sep 22,2019
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Outstanding, First Class service from both Tom and Daniel at Castles Estate Agents, Waltham Abbey. Honest, sincere at all times, nothing to much for either to handle, if busy, both call you back ASAP. Chase Solicitors for progress updates. Very welcoming on the phone and ...
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“We bought our new home through James at Castl......”

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Aug 22,2019
Minithumbup
James
By: 'breslk'
Aug 22,2019
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We bought our new home through James at Castles, James showed us round a number of houses, many we hadn't considered and we ended up buying one of his suggestions. Communication with James were very good, always someone available to take my call if James ...
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“Top service...”

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Aug 19,2019
Minithumbup
Ashley
By: 'Roman'
Aug 19,2019
0 people found
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Whilst I have been property hunting I viewed serveral properties advertised by this particular branch and have met most of their staff. The service I received has been absolutely brilliant and they have been very helpfull answering any queries I may have had. When I ...
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“Legit...”

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Aug 05,2019
Minithumbup
Max
By: 'Simon Vella'
Aug 05,2019
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Excellent and professional service, not a single issue and if I had to go though the hell of buying another house, I would use Castles....
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“Great team to work with. Liaised mainly with ......”

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Aug 02,2019
Minithumbup
Max
David
By: 'Yasin Razaq'
Aug 02,2019
0 people found
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Great team to work with. Liaised mainly with David and Max (briefly with Josh) who made the entire process simple and pain free. They're friendly yet professional, always kept me informed and offered advice where needed. Impressive from the start and extremely passionate to get ...
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“Smooth Experience...”

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Aug 01,2019
Minithumbup
Alexei
James
By: 'Douglas Spitz'
Aug 01,2019
0 people found
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Generally a fairly smooth experience. Alexie was extremely good in knowing what kind of property we were looking for and with the help of James they were both efficient in securing it. The whole purchasing process was also fairly quick and painless....
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“It’s been a real pleasure working with the st......”

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Jul 20,2019
Minithumbup
Alexei
James
By: 'Noor Hasan'
Jul 20,2019
0 people found
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It’s been a real pleasure working with the staff of Castles. We had lost hope of getting on the property ladder but James had really convinced us that we could own our dream house. We really appreciate Alexei for his patience in showing us ...
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“The team at Castles have been fantastic, afte......”

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Jul 19,2019
Minithumbup
Alexei
James
By: 'Debbie Wall'
Jul 19,2019
0 people found
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The team at Castles have been fantastic, after a uncertain start we managed to get our house sold and for more than we anticipated. Alexei has been brilliant, professional, direct, honest and understanding beyond his remit. We would like to thank you all for sticking ...
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“Just sold my house with Castles. Want to say ......”

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Jul 19,2019
Minithumbup
Max
David
By: 'Sarah North'
Jul 19,2019
0 people found
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Just sold my house with Castles. Want to say how impressed I was with them, their boss David and my dedicated agent, Max. They were great communicators and consistently professional and I found their service honest and hard-working. Despite some hiccups with solicitors in my ...
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“Alexi has been extremely helpful in assisting......”

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Jul 18,2019
Minithumbup
By: 'Ayse Duzel'
Jul 18,2019
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Alexi has been extremely helpful in assisting us sell our house and has always kept us updated through the whole process....
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“I bought a place through Castles and it went ......”

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Jul 12,2019
Minithumbup
By: 'toby conyers'
Jul 12,2019
0 people found
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I bought a placw thtough Castles and it went like a charm. A few years later I rented the place out and disappeared abroad for a bit and was therefore not able to do anything regarding the property myself. Castles found great tenants, kept me ...
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“Castles Enfield Branch made it a very smooth ......”

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Jul 12,2019
Minithumbup
Stephen
By: 'Paul Lynch'
Jul 12,2019
0 people found
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Castles Enfield Branch made it a very smooth transaction on the sale of our property recently. We was always kept informed of viewings and feedback. Thank you Stephen and all tge team...
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“Dealing with Castles for the purchase of my n......”

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Jul 09,2019
Minithumbup
Stuart
By: 'Serkan Mustafa'
Jul 09,2019
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Dealing with Castles for the purchase of my new property was an absolute pleasure. I found Stuart very honest and knowledgeable. He kept me informed throughout the purchase and made the whole process as easy as possible. Thank you...
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“Absolutely first-class service!...”

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Jul 08,2019
Minithumbup
Stuart
Sam
By: 'Graham Wall'
Jul 08,2019
0 people found
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Stuart and Sam whom I dealt with at Castles were both utterly brilliant. They were polite, courteous, friendly, and knowledgeable. We took their expert advice and we had an excellent offer we accepted within a few days of the house being on the market. Stuart ...
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“Dealing with Stuart Gray made the job of sell my mum;s houde very straight forward....”

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Jul 08,2019
Minithumbup
Stuart
By: 'Eamon Dorrian'
Jul 08,2019
0 people found
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Dealing with Stuart Gray made the job of selling my mum's house as painless as possible. His plain to sell the house was spot on. The staff always passed messages and Stuart would get back ASAP. If we lived in Edmonton we use him and ...
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“Stuart and his team were excellent. No Messin......”

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Jul 08,2019
Minithumbup
By: 'Ryan Gardier'
Jul 08,2019
0 people found
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Stuart and his team were excellent. No Messing about. When there was an issue they dealt with it straight away. When I need a question answered they answered all questions. They were honest and no nonsense. Stuart and team very nice people. I would use ...
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“Absolutely lovely both Stuart and Sam , helpf......”

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Jul 07,2019
Minithumbup
Stuart
Sam
By: 'Lucy christoforou'
Jul 07,2019
0 people found
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Absolutely lovely both Stuart and Sam , helpful throughout and informative! I really appreciate all the help and support with selling our late grandparents home , and fast turn around of ten weeks to sell it . Thank you both and definitely will be recommending you both to ...
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“A completely satisfied customer...”

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Jul 04,2019
Minithumbup
David
By: 'Jonathan Allen Stanesby Moody'
Jul 04,2019
0 people found
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We have just sold a house near Clapton Station through Castle's in Lower Clapton Road, with David as our main contact there. We couldn't have had a better service. David came round within 90 minutes of our first calling, brought three potential buyers round the next ...
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“I will be open I hadn't had much luck in the......”

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Jul 02,2019
Minithumbup
Sertac
By: 'Mchelle'
Jul 02,2019
0 people found
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I will be open I hadn't had much luck in the recent couple of months with property viewing, something was always missing. In March I went to view a property managed by Castles and the agent who I met was Sertac, it was an open ...
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“Selling of my house...”

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Jun 20,2019
Minithumbup
By: 'Lara'
Jun 20,2019
0 people found
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They are professional, easy to deal with no hassle. The selling was the best part, always informing us on the feedback from potential buyers. The best experience ever....
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“Managed sale perfectly!!!!...”

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May 14,2019
Minithumbup
Alexei
James
By: 'Rose Dervish'
May 14,2019
0 people found
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The best agents ever! James and Alexei really are the Dream Team. A Million thank you's for all your help, patience and hard work with selling our house!...
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“Fantastic!!...”

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May 14,2019
Minithumbup
James
Alexei
By: 'Sultan'
May 14,2019
0 people found
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Thank you to you both for all your hard work and patience. Without you guys we would never have made it. Great Service, Great Team!...
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“Great experience...”

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May 04,2019
Minithumbup
Stuart
Sam
By: 'Woodlands'
May 04,2019
0 people found
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Sold our house in days. Stuart explained everything clearly from beginning. Kept us in the loop throughout. Most importantly didn't overvalue and give us false hope....
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Comment on agent fees
Fair tiered system. Would recommend.
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“Amazing service...”

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Apr 29,2019
Minithumbup
Josh
David
By: 'Philippa'
Apr 29,2019
0 people found
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Both Josh and David were incredibly helpful throughout the process of me buying a property. Communication was great, and I trusted their advice when there was a problem with the structural survey....
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“Professional...”

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Apr 27,2019
Minithumbup
By: 'Matt H'
Apr 27,2019
0 people found
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John was professional, helpful and patient which made buying my new property as stress free as I could have hoped for....
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Tenant Fees

Tenant Fees and Permitted Payments

* Holding deposits - a maximum of 1 week’s rent

* Deposits - a maximum deposit of 5 week’s rent for annual rent below £50,000, or 6 week’s rent for annual rental of £50,000 and above

* Payments for a Variation or Change to a tenancy agreement - £50 inclusive of VAT

* Payments associated with early termination of a tenancy – capped at the landlord’s loss or the agent’s reasonably incurred costs

* Utilities, communication services ( e.g. telephone, broadband) TV licence, council tax

* Interest payments for the late payment of rent – can be charged up to 3% over the Bank of England base rate

* Reasonable costs for the replacement f lost keys or other security devices.
Last updated at 05/06/2019, 11:52 AM by David Edgar
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure set.
Last updated at 9:29 AM 22/03/2018 by allAgents

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Castles Estate Agents (London)