Castles Estate Agents (London)
4.9/5, 817 reviews
99% recommended
96% sales valuation accuracy
97% sales fee satisfaction
Castles have been local property experts in North and East London, Enfield and Essex, for over 38 years now. How time flies - We love what we do and use all of our knowledge, and experience, to help people move. show more Castles have been local property experts in North and East London, Enfield and Essex, for over 38 years now. How time flies - We love what we do and use all of our knowledge, and experience, to help people move.

Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 96% 97% £57,200 £4,000,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
46 0 51 3 395 4 300 1 15 2
Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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“Bought and sold through Castles (actually bought twice)...”

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Mar 24,2020
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James
Alexei
By: 'Heather Thompson'
Mar 24,2020
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We contacted Castles regarding the sale of our property, after buying same said property, through them over 4 years previously. As we were also interested in a property that they were marketing it made perfect sense to have them manage the whole process end to end. ...
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“Josh was really helpful, professional and pol......”

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Mar 10,2020
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Josh
By: 'Lucy Yelland'
Mar 10,2020
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Josh was really helpful, professional and polite throughout the whole process of me buying my flat, and I'd always get a quick response to calls & emails. Would definitely recommend Castles!...
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“A great service from start to finish.no probl......”

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Feb 28,2020
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Max
Max
By: 'Leonard McIntyre'
Feb 28,2020
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A great service from start to finish.no problems or drama a truly professional service they were always on the end of a phone for any thing needed...
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“Really great experience working with max and ......”

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Feb 27,2020
Minithumbup
Max
By: 'Eleanor Watson'
Feb 27,2020
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Really great experience working with max and the team at castles would recommend! Really good communication and easy to work with....
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“Our daughter purchased her first flat in E5 t......”

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Feb 26,2020
Minithumbup
By: 'Barbara Phillips'
Feb 26,2020
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Our daughter purchased her first flat in E5 through Max Whatley at Castles who was courteous, helpful and professional throughout....
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“Castles are Efficient and Straightforward to Deal with...”

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Feb 26,2020
Minithumbup
Max
By: 'EF'
Feb 26,2020
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We are very happy with the service we received from Castles. Max worked consistently to get our house purchase through, even making visits to the vendor to help with their side of things. He ensured that relations between the two parties flowed and remained positive. ...
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“EXCELLENT SERVICE FROM START TO FINISH...”

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Feb 22,2020
Minithumbup
By: 'KARIM ABDULLAH'
Feb 22,2020
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After sitting down with four different agents we as a family (myself representing my Granddad) decided to go with Castles. And I must say it was the best decision we made! Being first timers in selling and buying we first met David who was a ...
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“Recently bought my first property through Cas......”

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Feb 17,2020
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Max
David
By: 'Mary mcmanaman'
Feb 17,2020
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Recently bought my first property through Castles Hackney. Max and David were so helpful and supportive. Max was always happy to chase enquiries and always quick to respond putting any concerns or worries on your mind at rest. After having a bad experience with a ...
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“After a not so positive experience with anoth......”

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Feb 10,2020
Minithumbup
Stuart
By: 'Irene Shipillis'
Feb 10,2020
1 people found
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After a not so positive experience with another agency, Castles came highly recommended by a friend. What was an extremely stressful time selling my property due to other circumstances, Stuart and his team were superb from beginning to end. Their time, effort and kindness was ...
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“On deciding to sell our home we approached an......”

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Feb 09,2020
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Stuart
Sam
By: 'Lynda Crane'
Feb 09,2020
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On deciding to sell our home we approached an online company and also castles well what can I say castles won hands down stuart came round he was very professional and definitely knows his market and answered every question as this was the first time ...
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“Deciding to sell my house with Castles was th......”

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Feb 08,2020
Minithumbup
Stuart
By: 'fatma'
Feb 08,2020
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Deciding to sell my house with Castles was the best decision I ever made. Stuart had been fantastic help and definitely delivered good service. The process of the sale run smoothly and I always felt that I could speak to anyone in the castles team ...
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“Excellent service...”

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Feb 07,2020
Minithumbup
Max
By: 'tariq nafi'
Feb 07,2020
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Had an all-round excellent experience buying my new home with Castles. Max, David and the rest of the team were helpful, friendly and responsive. I felt very well taken care of from the first viewing all the way through to completion. Thanks again for helping ...
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“Castles Enfield / Vince...”

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Feb 07,2020
Minithumbup
By: 'Ash Ali'
Feb 07,2020
0 people found
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Dealt with Vince from the very start of our property search in the area. As first time buyers we were rather green to the process and frankly needed a lot of hand holding. Vince quickly put us at ease and took the time to understand ...
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“Great service, quick sale...”

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Feb 06,2020
Minithumbup
Max
David
By: 'Peter Wilkie'
Feb 06,2020
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My property had been on the market for a number of months before I moved it to Castles with few viewings and offers. Castles were realistic when setting my expectations and offered a high level service which resulted in many more viewings than I'd previously ...
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“Excellent Service...”

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Feb 05,2020
Minithumbup
Max
David
By: 'Thomas Corrie'
Feb 05,2020
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We just sold our flat in Clapton through Castles and were very happy with the service provided by Max, David and Josh and the team throughout the whole sale process...
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“Max at Castles helped me and my husband buy o......”

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Feb 04,2020
Minithumbup
Max
By: 'Anna Green'
Feb 04,2020
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Max at Castles helped me and my husband buy our first home earlier this year. As first time buyers we needed a fair bit of guidance throughout the process! Max was absolutely brilliant for the duration. He was always on hand when we had any ...
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“We bought through Castles and found it super ......”

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Feb 04,2020
Minithumbup
Max
By: 'MR GEORGE OBORNE'
Feb 04,2020
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We bought through Castles and found it super straightforward and Max, our estate agent, was really helpful and on hand via WhatsApp night, day, weekend!...
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“Our second experience with Castles...”

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Feb 04,2020
Minithumbup
Max
By: 'Alex Kennedy'
Feb 04,2020
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Our second experience with Castles was as excellent as the first, Max was very approachable and friendly throughout the process and was a great advocate....
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“Excellent - will use again...”

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Feb 04,2020
Minithumbup
Max
By: 'Laura Amaya'
Feb 04,2020
0 people found
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Max was very friendly and helpful throughout the process. He really walked us through the process, and helped mediate across all the parties involved. Castles felt like a locally-run agency interested in delivering value to its customers, unlike many of the other high street agents ...
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“We love the team at Castles Hackney...”

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Feb 03,2020
Minithumbup
By: 'Alessandra Pretto'
Feb 03,2020
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We love the team at Castles Hackney who managed both the sale of our flat and the purchase of our new home. David Sipple and his team (Josh and Max) made the whole process of selling and buying relatively painless. Their swift action, spot on ...
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“Great customer service...”

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Feb 01,2020
Minithumbup
David
By: 'Angela Sarchet'
Feb 01,2020
0 people found
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Our experience was really positive. We had great customer care from start to finish with all questions answered promptly. We felt supported through out the process which resulted in minimal stress and a great outcome in terms of a sale at the asking price....
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“I have been a Castles customer since 2007. I ......”

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Jan 27,2020
Minithumbup
David
Josh
By: 'Petri Haggren'
Jan 27,2020
0 people found
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I have been a Castles customer since 2007. I have purchased, rented out and sold my property through Castles. I chose them as I know I get honest answers from them, they have been local to Hackney for decades, and the team working there are excellent, ...
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“First time buyer...”

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Jan 17,2020
Minithumbup
Max
Josh
By: 'Samuel Naylor'
Jan 17,2020
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We have just completed on the purchase of our first property, and we are extremely happy with the service Castles  provided. Over the last 12 months we have viewed over a dozen different properties with several different agencies. With other agencies, we often felt  pressured to ...
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“Castles Hackney: A Squad...”

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Jan 07,2020
Minithumbup
By: 'Callum Caulfield'
Jan 07,2020
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These guys are the best. They were experts in the area, amazing at soliciting available properties within my criteria and basically were just lovely to deal with, especially Max Whatley who was always on hand to guide me through the process....
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“We requested a number of estate agents viewed......”

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Jan 06,2020
Minithumbup
David
Max
By: 'Janice Graham'
Jan 06,2020
0 people found
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We requested a number of estate agents viewed the property before it went on the market and propose a selling price. Castles were the last to quote and their price was the same as another estate agents. We went with Castles as David came across ...
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“7 BRIGGEFORD ESA...”

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Dec 26,2019
Minithumbup
David
Josh
By: 'ESA mahamroot'
Dec 26,2019
0 people found
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Josh and Dave were very helpful and supportive when it came to selling my property. They understood all my criterion and ensured that they only brought the right clients to view the flat. I was always kept up to date with the market and the ...
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“professional and helpful...”

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Dec 23,2019
Minithumbup
David
Josh
By: 'Julie Mathew'
Dec 23,2019
0 people found
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Great service throughout, very happy with outcome, stressful at times but josh and manager David remained professional all the time, overall great service and would recommend...
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“Great service from David and his team from be......”

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Dec 22,2019
Minithumbup
David
By: 'Fusun Can'
Dec 22,2019
0 people found
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Great service from David and his team from beginning to end. They were efficient, helpful and knowledgeable. Achieved a fantastic selling price for my flat and kept me in the loop throughout the whole process. Would definitely recommend them. Thank you for all of your ...
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“Professional and friendly...”

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Dec 18,2019
Minithumbup
David
Max
By: 'James Latham'
Dec 18,2019
0 people found
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Castles get the balance right between professionalism and being friendly. As they are relatively small, you get a consistent experience and don't get handed from pillar to post. All of the staff are very approachable and are good at driving the process forward and communicating. ...
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“Satisfied Landlord...”

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Nov 28,2019
Minithumbup
Alex
Sertac
By: 'Yogesh CHUMROO'
Nov 28,2019
0 people found
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We had an aweful experience with our previous letting agents and once we contacted Castles, things have been much better and so far, we are very happy with the service we have had. We hope Castles can keep up the good service....
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Tenant Fees

Tenant Fees and Permitted Payments

* Holding deposits - a maximum of 1 week’s rent

* Deposits - a maximum deposit of 5 week’s rent for annual rent below £50,000, or 6 week’s rent for annual rental of £50,000 and above

* Payments for a Variation or Change to a tenancy agreement - £50 inclusive of VAT

* Payments associated with early termination of a tenancy – capped at the landlord’s loss or the agent’s reasonably incurred costs

* Utilities, communication services ( e.g. telephone, broadband) TV licence, council tax

* Interest payments for the late payment of rent – can be charged up to 3% over the Bank of England base rate

* Reasonable costs for the replacement f lost keys or other security devices.
Last updated at 05/06/2019, 11:52 AM by David Edgar
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure set.
Last updated at 9:32 AM 22/03/2018 by allAgents

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