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Castles have been local property experts in North and East London for over 33 years now… Wow time flies - We love what we do and use all our knowledge, and experience, to help people move 'in th Read full description...Castles have been local property experts in North and East London for over 33 years now… Wow time flies - We love what we do and use all our knowledge, and experience, to help people move 'in the best financial way possible'.
 
Website not available Properties for sale
Properties for rent
Nov 21,2017
Minithumbup
Colin Whiffin
Sandro Pappalardo
By: 'The Leonards'
Nov 21,2017
0 people found
this helpful
We were lucky enough to have Colin and Sandro handling the sale of our flat in Crouch End. You couldn't ask for more in an estate agent. They were prompt, reliable, friendly and helpful, and thoroughly professional. And we never felt pressured by them. On the contrary, we felt they were on our side and ably kept the pressure off. And by the way, they sold our flat at the asking price within 12 hours of it hitting the market....
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Comment on agent fees
On a par with most agents so fair enough.
Was this helpful? Yes
Nov 20,2017
Minithumbup
Olivia
By: 'Olivia'
Nov 20,2017
0 people found
this helpful
Panos, Russell and Noura were all absolutely excellent from start to finish, I've worked in estate agents before and can honestly say I never had such a pleasant experience with letting agents. They were understanding, prompt, kind and considerate and nothing was ever too much for them. Thank you so much, you consistently made a potentially stressful situation calm and easy...
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Comment on agent fees
Good, no where near as expensive as we have paid in the past
Was this helpful? Yes
Nov 13,2017
Minithumbdown
By: 'Poor Service'
Nov 13,2017
0 people found
this helpful
I am really sorry to say I had really high expectations from using Castles to sell my home but I was left pretty disappointed. Potential buyers are not properly vetted and then there is a lack of communication after viewings take place. There were a number of occasions when they could not get the viewers to provide feedback, which became a real concern. Why would a potential buyer view a property and then avoid the selling agent? An agent that was serious about selling your property would affor...
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Comment on agent fees
The fees are fair
Was this helpful? Yes
Oct 08,2017
Minithumbup
Abraham Rawat
By: 'nklovely'
Oct 08,2017
0 people found
this helpful
We couldn't have asked for better service from Castles, and in particular from Abraham, who handled our purchase with efficiency and care. Superb communication at every stage, not to mention resourceful and expert problem-solving! Can't recommend more highly....
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Comment on agent fees
Entirely fair.
Was this helpful? Yes
Sep 29,2017
Minithumbup
Max Whatley
David Sipple
By: 'Zoe'
Sep 29,2017
0 people found
this helpful
Both David and Max were extremely helpful when it came to buying our property and went out of their way to help everything run smoothly for us. We are really happy with everything, Thanks to both of you!...
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Aug 28,2017
Minithumbup
Daniel Tagliarini
Tom Reynolds MNAEA
By: 'Androulla Poppleton'
Aug 28,2017
0 people found
this helpful
I would like to say a huge thank you to both Daniel and Tom for all the effort and time they spent selling my property and buying my current one .. Throughout the experience they displayed true commitment , they both kept me fully informed throughout Going out their way to pull every measure for both my sell and purchase to progress as smooth as possible ( although times we had difficulties and that did not sway them) Once again a huge thank you to them both...
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Comment on agent fees
Reasonable
Was this helpful? Yes
Aug 21,2017
Minithumbup
Craig Tiller
By: 'Sophie'
Aug 21,2017
0 people found
this helpful
Craig has made the process of us moving very easy. He is friendly in his manner but also very professional. He has been very easy to reach and quickly answers all of our questions and queries, which haven't stopped since we moved in. He has made the process very smooth....
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Comment on agent fees
We found the agency fees to be reasonable and less than many other estate agents.
Was this helpful? Yes
Aug 04,2017
Minithumbup
Ashli Cortez
By: 'Despo'
Aug 04,2017
0 people found
this helpful
As a first-time buyer, Ashli made the experience of buyer my first flat a good one. She was personable and I never felt like anything was too much trouble....
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Was this helpful? Yes
Aug 01,2017
Minithumbup
Stephen Oswick
Ashli Cortez
By: 'Maria dionisio'
Aug 01,2017
0 people found
this helpful
Thank you Stephen and Ashli. You did a great job selling my flat. Very helpfull and encouraging at all times....
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Comment on agent fees
Good
Was this helpful? Yes
Jun 23,2017
Minithumbup
Stephen Oswick
Ashli Cortez
By: 'Natasha Irvine'
Jun 23,2017
0 people found
this helpful
I found all staff to be very informative at all times and also gave me good advice. I felt like they really cared about my sale, and did their very best to get me the best price...
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Comment on agent fees
The fees were fair
Was this helpful? Yes
Jun 22,2017
Minithumbup
David Sipple
Max Whatley
By: 'Sarah, Evering Rd'
Jun 22,2017
0 people found
this helpful
Castles were professional and a pleasure to deal with throughout the whole process of selling our home with them. David was proactive and did his upmost to make sure everything stayed on track and that everyone was informed and happy at all stages which was crucial to keeping the sale together. Compared to all previous purchases/ sales I would highly recommend Castles....
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Comment on agent fees
Good.
Was this helpful? Yes
Jun 16,2017
Minithumbup
Tom Reynolds MNAEA
By: 'Mr and Mrs Watkins'
Jun 16,2017
0 people found
this helpful
We would have no hesitation in recommending Tom to anyone selling or buying a property. He was professional and helpful from the start of the process right up to the very end of our purchase. Thank you for all your help Tom. Mr and Mrs Watkins....
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Comment on agent fees
N/a
Was this helpful? Yes
Jun 11,2017
Minithumbup
Tom Reynolds MNAEA
By: 'Katie Adams'
Jun 11,2017
0 people found
this helpful
Tom was amazing, he kept us informed throughout the whole process even when our own estate agent didn't. He went above and beyond what you would expect. I will defiantly be using Castles and Tom for our next move....
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Comment on agent fees
Tom was not our estate agent but I felt strongly enough that I needed to write a review!
Was this helpful? Yes
Jun 01,2017
Minithumbup
Panos Demetriou
Russell Totten
By: 'Mark, Lordship lane'
Jun 01,2017
1 people found
this helpful
I would highly recommend Castles, easy to deal with and found buyers quickley. Thank you Guys...
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Comment on agent fees
Good
Was this helpful? Yes
May 17,2017
Minithumbup
David Sipple
By: 'Rosie'
May 17,2017
0 people found
this helpful
David was extremely helpful and helped us sell our house very quickly, He was always on hand with advice and support. I'd definitely recommend him and Castles to friends looking to buy or sell....
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May 12,2017
Minithumbup
David Sipple
By: 'B Archibald'
May 12,2017
0 people found
this helpful
This is the second time I have used Castles in Hackney and the reason I returned is because of the excellent service David and the team provide to their clients. I really can't fault their service. Selling a property can very stressful at times and what you need is an agency with a calm and professional approach and that's what I received from Castles. Thanks again for all your help David....
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Comment on agent fees
Fees were negotiable and reasonable.
Was this helpful? Yes
May 10,2017
Minithumbup
James Mulvee
Nof Tona
By: 'Ian'
May 10,2017
0 people found
this helpful
A very efficient service. My property was put on the market very quickly and Castles arranged for a Saturday day viewing since I am a school teacher and it sold within the week. Thank you Castles for all your work....
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Comment on agent fees
1 1/2% of my selling price seems fair
Was this helpful? Yes
May 09,2017
Minithumbup
James Mulvee
By: 'Feyzi'
May 09,2017
1 people found
this helpful
All we can say is James has been supportive over the last year . He has shown respect,he has been pro active and dealt with any query in a efficient professional manner.He goes beyond what would be expected as they say the extra mile. He is a manager which we fill castles should be very proud of....
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Comment on agent fees
good
Was this helpful? Yes
May 04,2017
Minithumbup
Max Whatley
David Sipple
By: 'Ben Anderson'
May 04,2017
0 people found
this helpful
Know the market. Communicative, responsive, friendly and down to earth. Did a great job of selling our place. Would definitely use again....
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Comment on agent fees
Good. We went for a ratchet option which suited us.
Was this helpful? Yes
Apr 14,2017
Minithumbup
By: 'Happy Client'
Apr 14,2017
0 people found
this helpful
Bought a flat from this company in Bounds Green area. Professional and attentive. The young man who helped us (Alexei I think was his name) guided us through the whole process and was always on hand to help. Would definitely recommend....
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Comment on agent fees
Good
Was this helpful? Yes
Apr 07,2017
Minithumbup
Russell Totten
Panos Demetriou
By: 'S'
Apr 07,2017
0 people found
this helpful
Overall I was happy with the service I received from Castles on Turnpike Lane, particularly from my agent Russell Totton. Russell was on time, polite, friendly, responded to emails and calls promptly and made helpful suggestions that I hadn't thought about such as adding misty stickers to windows. He called me on his mobile on his day off while he was at a wedding to let me know my offer had been accepted which I really appreciated. I felt he was honest too as he let me know an extensio...
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Mar 10,2017
Minithumbup
David Sipple
By: 'Henry Simons'
Mar 10,2017
0 people found
this helpful
Just completed through Castles and must say after dealing with numerous other agencies in the area they we're a breath of fresh air! They only offered me properties that actually matched my requirements and I really did feel like I established a good relationship with everyone in branch. Will definitely use again when it comes to selling in the future. Thanks again and all the best, Henry....
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Comment on agent fees
Good.
Was this helpful? Yes
Feb 28,2017
Minithumbdown
Sertac
Alex Phillippou
By: 'EMMA'
Feb 28,2017
0 people found
this helpful
Very bad customer service always lying about being on the "phone" or in "meetings" they do not return calls and move in random tenants for money without due care to others and lack of consideration for the landlords wishes! Incompetent, neglectful, cold hearted, seem to suffer with selective hearing and just a complete waste of time talking to their manager David who sounds like he's repeating Alex and Sertac. Avoid this branch at all cost if you value your investment propert...
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Comment on agent fees
Disgraceful. No stars.
Was this helpful? Yes
Feb 27,2017
Minithumbup
Stephen Oswick
David May
By: 'CRB'
Feb 27,2017
0 people found
this helpful
I placed my property on the market through this Agent partly as a result of a valuation provided in the past but also on the recommendation of relatives. I was not disappointed. From the first home visit everything was handled in a friendly and professional manner and the Agents were able to achieve a selling price above expectations....
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Comment on agent fees
I was very comfortable with a fee of 1.25% plus VAT
Was this helpful? Yes
Feb 16,2017
Minithumbup
Steven Carter
Sertac Cakgoz
By: 'Filiz Acar'
Feb 16,2017
0 people found
this helpful
Both members of staff were very helpful. Steven as the person who was present during viewing of the property and signing the contract was very pisitive. He has dealt with everything professionally. He was very approachable. Sertac was also helpful and it was nice and reassuring to see someone who could communicate with my parents who don't speak any English....
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Comment on agent fees
The fees are slightly high
Was this helpful? Yes
Jan 24,2017
Minithumbup
Russell Totten
Panos Demetriou
By: 'Michelle'
Jan 24,2017
0 people found
this helpful
Can't thank the guys at castles harringay branch enough. We were selling my mums house for her and they made it run as smooth as possible. There were a few hiccups as one might expect, but the guys kept us informed and were reassuring all the way along. Russell, Panos and Steve were all really approachable and we would be happy to work with them again. Thanks again guys and keep up the good work! :)...
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Comment on agent fees
We knew from day one what the fees would be and to be honest they were less than others we'd approached.
Was this helpful? Yes
Jan 24,2017
Minithumbup
Max Whatley
David Sipple
By: 'Denis_Denis'
Jan 24,2017
0 people found
this helpful
Our main contacts were Max and David. Viewings were carried out in a very professional manner, and they worked nicely around our schedule (baby naps etc). Good comms with both us and the solicitor, and generally nice guys to deal with. We achieved around 94% of original listing price, which isn't amazing but given the post-brexit slowing of the market we're happy....
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Comment on agent fees
variable fee meant they came out slightly cheaper than the other highest rated Hackney agents.
Was this helpful? Yes
Jan 06,2017
Minithumbup
David Sipple
By: 'Jenny'
Jan 06,2017
0 people found
this helpful
David was extremely helpful at all times, as were other members of staff. He was always on the ball and ahead of the game and I felt he did everything he could to bring about a quick sale. He helped throughout the whole selling process which took the stress out of what can often be a trying time - especially as I am not local to the area....
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Comment on agent fees
Fixed fee.
Was this helpful? Yes
Dec 19,2016
Minithumbup
David Sipple
By: 'Sarah Paker'
Dec 19,2016
0 people found
this helpful
Without David Sipple's professionalism and tenacity i do not think we would have found our ideal house. He got to know us and our needs and stayed in constant contact with us throughout the looking stage, finally helping us secure our property. He was always approachable, never made us feel rushed or inconvenient and was above all honest and straightforward. Our purchase was tricky and quite drawn out, but we always felt David understood what we were looking for - and rang us as soon as it came ...
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Comment on agent fees
we didn't pay fees, we were buyers
Was this helpful? Yes
Nov 15,2016
Minithumbup
Daniel Tagliarini
Tom Reynolds MNAEA
By: 'Fi'
Nov 15,2016
0 people found
this helpful
After seeing and speaking to 5 estate agents including Daniel at Castles to sell our house I made the decision to go with Castles as soon as I met him. He has been extremely professional and helpful without being too pushy and he filled me with enormous confidence that he would be able to sell our house for us. The process was very quick from valuation to advertising our house for sale. We then sold our house within a week of it being up for sale. Then the process of sale to completion was equa...
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Comment on agent fees
Very good
Was this helpful? Yes

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Agent Fees

No Sale - No Fee
Last updated at 9:03 AM 28/08/2015 by Jan Swaby

Complaints Procedure

No procedure set.
Last updated at 9:03 AM 28/08/2015 by Jan Swaby

Awards won by Castles Estate Agents (London)

Individual Branch Awards

Enfield, EN3 5JJ

London, E5 0RN

Waltham Abbey, EN9 1DG

London, N13 6BE

London, N8 8PR

London, N9 8AB

London, N8 0EP

London, N15 5NR


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Crouch End
12 Topsfield Parade, London N8 8PR
(131)
Edmonton
438 Hertford Road, London N9 8AB
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Enfield
243/245 Hertford Road, Enfield EN3 5JJ
(80)
show all branches (8)
Harringay & Wood Green
5 Turnpike Lane, London N8 0EP
(121)
London
44 Lower Clapton Road, London E5 0RN
(68)
Palmers Green
78 Green Lanes , London N13 6BE
(66)
Tottenham
44/46 West Green Road , London N15 5NR
(29)
Waltham Abbey
2-4 Highbridge Street, Waltham Abbey EN9 1DG
(38)


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