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    Leonard Kyle
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    Gurmeet Suri
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    Jonathan Cooke
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    John Buckly
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    Pereen
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    Sam Riddler
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    Kyle
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    Pereen Sandu
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    Charlotte hayward
Castles Estate Agents are a dynamic and independent firm of estate agents. Established in 1988, we specialize in residential sales, lettings and management.

109 New Union Street
Coventry
West Midlands
CV1 2NT
024 7663 3221

 
Website not available Properties for sale
Properties for rent
Jul 03,2017
Minithumbdown
By: 'BEWARE OF CASTLES'
Jul 03,2017
3 people found
this helpful
The worst agency in Coventry, they're liars, unprofessional and extremely rude. Students in particular please avoid renting a house from these people at all cost, as they will do anything to take your money and they will take months to fix problems within your house. BEWARE! Other than my own experience, I've heard so many disturbing complaints about their awful service from so many people and I regret renting a property with them. They need to be closed down enough is enough!....
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Comment on agent fees
BAD
Was this helpful? Yes
Jun 03,2017
Minithumbup
By: 'V. Karpinskyi'
Jun 03,2017
1 people found
this helpful
Thank you very much. It was a pleasure to rent a house through your agency. Wish you good customers. Kind regards....
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Comment on agent fees
good
Was this helpful? Yes
Apr 09,2017
Minithumbup
Pereen
By: 'Ryan Johnson'
Apr 09,2017
1 people found
this helpful
We booked our student house for next year last month and the whole process has been quick, easy and straight forward for us. We would like to thank Castles particularly Pereen for helping us find the right house and for being extremely patient and supportive throughout the whole process, you were a great help. Thanks again....
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Comment on agent fees
Very good, only £75 application fees.
Was this helpful? Yes
Apr 02,2017
Minithumbup
Pereen
Karen sandhu
By: 'James Butler'
Apr 02,2017
4 people found
this helpful
Very friendly, helpful, professional staff who are always willing to help and go that extra mile. Would highly recommend Castles not only to students but to families and working people looking for a property as well as landlords looking to rent their properties. We were seen to by Pereen last year and she helped us find the house we're currently living in. Pereen was the only estate agent who bothered to tell us about the summer retainer payment, no other agent did and a few of them even brushed...
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Comment on agent fees
Good
Was this helpful? Yes
Mar 21,2017
Minithumbup
By: 'D Thomson'
Mar 21,2017
4 people found
this helpful
We have been renting our property for several years. As landlords we are happy with the way they manage the property and would highly recommend them. Our tenants have been in there for a few years now and Castles deal with any issues that arise efficiently....
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Comment on agent fees
Good
Was this helpful? Yes
Mar 06,2017
Minithumbdown
Pereen Sandu
By: 'Angry Customer'
Mar 06,2017
3 people found
this helpful
Rented a student property with them and received apalling service from incredibly rude and unhelpful staff who talk down to you like you're stupid purely because you're a student. I now have debt letters being sent to me for bills that were included in our contract, something they are being very obstructive and again unhelpful about. DO NOT USE!...
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Comment on agent fees
Average
Was this helpful? Yes
By: Lettings Team
Mar 07, 2017
View all comments (1)
Easily solved by sending a copy of your tenancy agreement to the utility provider/debt collector as previously advised ...
Jan 30,2017
Minithumbup
Pereen
By: 'Hannah'
Jan 30,2017
7 people found
this helpful
My friends & I rented our student property through Castles in both our 2nd & 3rd year. Our first property was 8 bedrooms however we down sized to 4 bedrooms in 3rd year as half our group went on placements. Both properties were of a high standard in good locations and a fair monthly rent. Before we moved out of each property we each made sure we did as we were advised and removed all of our belongings, deep cleaned the property throughout and ensured we returned the property in the same ...
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Comment on agent fees
Good. They were the cheapest out of all of the estate agents.
Was this helpful? Yes
Jan 30,2017
Minithumbup
Pereen
By: 'Xi Wang'
Jan 30,2017
7 people found
this helpful
I rent house with my friends and agency very good. When we have problem they send someone to fix it very quickly. Pereen help us do bills and show us how to pay so it easy for us to do by ourself....
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Comment on agent fees
Agency fee very good. Very cheap.
Was this helpful? Yes
Dec 30,2016
Minithumbdown
By: 'Oopurs'
Dec 30,2016
6 people found
this helpful
Gave one star because zero wasn't an option. Appalling communication, numerous issues reported and ignored. The claim of property visits every three months is a complete fabrication, in six year I had no more than 3-4 visits, and any issues I reported went no further to the point I had to go above their heads only to be told I needed their permission to do simple things like access the electricity meter (I was not given a key for this at any time only to find out when checking out they sudden...
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Comment on agent fees
Any fee is too much for such a non-existent and ignorant 'service'
Was this helpful? Yes
Dec 09,2016
Minithumbdown
Charlotte hayward
Karen sandhu
By: 'Unhappy potential tenant that will go to watchdog'
Dec 09,2016
8 people found
this helpful
AVOID EVERYONE applied for a property on the 06.12.16, paid £240 for application, was told i may need a guarantor and they would let me know. I recieve an email on the 07.12.16 to state i do need a guarantor. Charlotte hayward said guarantor needs to come in to fill in form and pay £180 for this. Guarantor goes in on the 08.12.16 to fill in form and pay £180. Charlotte says guarantor needs to give in a mortgage letter, guarantor confirms he will go in on the 09.12.16 to hand th...
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Comment on agent fees
Bad and keep fee's under false agreement. Lie lie lie
Was this helpful? Yes
By: Abc
Dec 19, 2016
View all comments (2)
You did not tell the guarantor he needed to come back that day to fill in the application. All liew. You told him it was fine for him to come back the next day. But called me before this happened to say it was not all handed in before 24 hours. Your response does not even make sense. On the back of the application it says the application has to be handed in within 24 hours. This was handed in on the day of applying and paying for the £240. I have made a complaint to yourselves which you have ...
Dec 04,2016
Minithumbdown
By: 'Dario'
Dec 04,2016
3 people found
this helpful
Encouraged me to apply paying 384p. under the false comment that the basin in the toilet will be changed before I move in since it was in very poor conditions. After I paid the fee, they changed their version to 1-2 weeks and a few days later they mention 3 weeks. I asked them to view the apartment again before paying rent plus bond and they accepted. Same day, later on changed their version again with the excuse of not having the keys (and some other excuses) Threatened me that if I did not pa...
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Comment on agent fees
Very high
Was this helpful? Yes
By: Castles
Dec 13, 2016
View all comments (1)
In response to the above comments, you applied for the property on your own accord. The bathroom in the property is being replaced and you were advised that it would be completed before Christmas. You were shown communication from the landlord regarding this at the time you were in the office. You were given the option whether you moved in before the bathroom was replaced or after. This was entirely your option. A specimen contract was available as your contract would not be drawn up until the ...
Oct 28,2016
Minithumbdown
By: 'Ellie'
Oct 28,2016
7 people found
this helpful
Disgusting company. Do not do business with them you will lose money and time. Pereen is disrespectful*. You will no receive your deposit back as the company is not partnered with any deposit scheme or any other big company's that make sure they're doing their job. Beware of this company!...
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Comment on agent fees
You will lose money
Was this helpful? Yes
Jul 15,2016
Minithumbdown
Pereen
By: 'Amy'
Jul 15,2016
6 people found
this helpful
The worst estate agent in the world. All the staff are very rude and unprofessional. Lies all the time, never return a call. Even I went to the office, they still refuse to talk to me. Changed the contract after I paid the deposit and not return my deposit. They close at 6pm, but their manager only work at night time which after 6pm....
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Comment on agent fees
BAD
Was this helpful? Yes
Apr 24,2016
Minithumbdown
Terran
By: 'Vikramjeet'
Apr 24,2016
4 people found
this helpful
We moved into a property managed and let by castles. The washing machine, refrigerator, heater did not work from day 1. Despite repeated complaints the replacements were made after a month. We had to use freezing water in the month of march and still had to pay full rent. Everytime something had to be repaired, it took them a month to get the repairs done. Now when we vacated, we cleaned the whole house and gardens, yet they charged us 250 gbp for further cleaning. Please do not use this ag...
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Was this helpful? Yes
Mar 16,2016
Minithumbdown
By: 'Mr John'
Mar 16,2016
4 people found
this helpful
Castle is one of worst agency I ever delt with. We have rent a property from this agency and after two and half years we decided to move and we request our deposit they show no interest of giving our money just excuses I would never recommended no one to this agency....
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What agent could do to change your mind?
Bad
Attached Files
Comment on agent fees
Bad
Was this helpful? Yes
Nov 13,2015
Minithumbdown
Terry
John Jennings
By: 'former'
Nov 13,2015
5 people found
this helpful
Worst Agency EVER I never had such a bad agency in my whole life. They never call it back, they never don't know nothing, they just don't give a sh.. All staff are same completely unprofessional and just rude. I WILL NEVER USE it AGAIN and NO ONE should...
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What agent could do to change your mind?
everything starting from big boss
Attached Files
Was this helpful? Yes
Nov 04,2015
Minithumbdown
By: 'IAN'
Nov 04,2015
5 people found
this helpful
DONE NOT USE, lies, lies, lies, never return a call........took me 2 MONTHS to get to speak to someone who could actually help.........* and Ravinder (THE OWNER) does not take calls or emails.........so he does not care about the service HIS company is giving. I have been a good landlord for Castles for some 6 years and they have decided to treat me like this. WILL NEVER USE THEM AGAIN............
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Was this helpful? Yes
Oct 08,2015
Minithumbdown
John Buckly
Pereen Sandu
By: 'T'
Oct 08,2015
6 people found
this helpful
This has to be the most unprofessional agency in the whole of coventry. Communication with the company's employees are an absolute joke; they never reply to emails; they lie in regards to the progress they have made with documents you send them and they are never in the office. Letting a house with them will take weeks for you to receive the keys and actually be able to move in. I DO NOT RECOMMEND ANYONE TO LET A HOUSE WITH THIS COMPANY....
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Comment on agent fees
lied, different to what was displayed on the website,
Was this helpful? Yes
Oct 03,2015
Minithumbdown
John Jennings
Terry
By: 'Keith STinchcombe'
Oct 03,2015
6 people found
this helpful
Do not touch these as they will do anything to not return your deposit. They don't answer the phone, lie to you and never return a call. They must have a list of excuses and these type of people should never be allowed to con young students in the way they do. Absolutely shocking and I hope they sleep well at night, because their behaviour is disgusting....
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Was this helpful? Yes
Sep 21,2015
Minithumbdown
Pereen
John Buckly
By: 'M'
Sep 21,2015
5 people found
this helpful
I advise no one to do business with these people. They are so unprofessional ringing me at ridiculous times like 10pm. They dont reply to calls or emails and tell us when payments are due a day AFTER we were meant to pay and threaten us saying we'll lose the house if we dont pay it asap. Dont make the same mistakes we made...
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Was this helpful? Yes
Apr 30,2015
Minithumbup
Jonathan Cooke
John Buckly
By: 'Gavin Sharpe'
Apr 30,2015
12 people found
this helpful
I sold my property using Castles Estate Agency. Service was second to none. Constant communication through-out the sale. Found a buyer within a couple of weeks on the market. Wasn't an easy sales process but Jonathan made the process very smooth by constant communication. I have recommended them to a lot of my friends....
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Comment on agent fees
Fees were very competitive compared to other companies. I feel it was very good value for money. Smooth and easy sale thanks to the staff.
Was this helpful? Yes
Apr 24,2015
Minithumbdown
Pereen
Gurmeet Suri
By: 'Extremely Annoyed'
Apr 24,2015
8 people found
this helpful
Where do I start? The worst estate agent in Coventry! They love to con students and are very incompetent. A few friends and I decided to rent from them last year and paid rent on time every month and were even told we were the most ideal tenants. The service we received from them was absolutely appalling and extremely unprofessional in the manner in which they dealt with situations. Once the tenancy agreement had come to an end, we ensured that all the rooms were very tidy and even enlisted the ...
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What agent could do to change your mind?
EVERYTHING, Professionalism and better service would be a good start.
Attached Files
Was this helpful? Yes
Mar 23,2015
Minithumbup
Pereen
By: 'Jess'
Mar 23,2015
12 people found
this helpful
Me and my friends have just booked our house for September with Castles and would like to say a big thank you to them, especially Pereen for finding it for us. We chose to go to Castles as they were recommended to us by quite a few of our friends who rented a house with them last year and decided to stick with them again this year. Thanks again Pereen and everyone at Castles, we will see you in September! :-) xxx...
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Was this helpful? Yes
By: S
Dec 02, 2016
View all comments (1)
It will be interesting to see if you are still happy to award full marks to Castles by the end of your tenancy. I suspect not! Having had a son who rented from Castles to July 2016 I am sure you will have many problems with the property and with the staff in the student rental department ...... and if you receive your deposit back in a timely manner I expect it will be a first! ...
Feb 04,2015
Minithumbdown
By: 'Unhappy Student'
Feb 04,2015
11 people found
this helpful
A group of friends and I used Castles in order to acquire a house for our second year at university. On first glance Castles estate agents seemed like a really nice place with friendly people who were eager to help find the right property for you. However, this dramatically changed once we had moved into the property with them being deceptive, unprofessional and condescending. Firstly, the way the agents acted was entirely unprofessional. Pereen was the main person we dealt with and the languag...
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Was this helpful? Yes
Oct 09,2014
Minithumbdown
By: 'Debbie'
Oct 09,2014
9 people found
this helpful
How long are these agents actually allowed to hold on to my tenants rent ??? I know they received the rent money from my tenant 10 days ago and still waiting for them to pass it on to me They never answer their emails and always out of the office or in meetings when I want to speak to somebody (strange that) Absolutely disgusted with the service I am getting from these clowns something needs to be done...
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Was this helpful? Yes
Sep 21,2014
Minithumbup
By: 'Pete'
Sep 21,2014
15 people found
this helpful
I found castles to be excellent in terms of the way they handled the sale of my flat. They managed to be persistent, patient and proactive throughout the whole process from getting viewings to completion. They kept me informed on a regular basis and made things happen when needed- which was often in my case. Having initially been with another 2 estate agent firms, who I found to be evasive and reactive, it was a real pleasure dealing with Castles and couldn't recommend the people who handled ...
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Was this helpful? Yes
Jul 25,2014
Minithumbup
Kyle
Sam Riddler
By: 'Hessah Al-Thaqeb'
Jul 25,2014
14 people found
this helpful
I was looking for an apartment in Coventry to stay in during my studies and I found Castles Website. All of the letting teams have taken excellent care of me and my family, I can't recommend them more! They have always been very prompt and professional during my tenancy with phones being answered very quickly and maintenance issue resolved nearly as fast. If you are an international student and you need someone to look after you then Castles should be your first option! Special thanks to Kyle, K...
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Was this helpful? Yes
Jul 15,2014
Minithumbdown
Sam Riddler
By: 'N Jalees'
Jul 15,2014
5 people found
this helpful
AVOID THIS AGENT AT ALL COSTS - LANDLORDS I Had a property with this agency many years but the recent service I have received is borderline disgraceful , phone calls are never returned , owners of the business are always in meetings , I was in their office today and was told no one in management was available to speak to for at least a week !!! They withhold client money for bills that they have not invoiced me for ....... The staff are about as competent as a chocolate teapot , AVOID AT ALL CO...
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What agent could do to change your mind?
This agent should remember that customers are the life and sole of their business and a disgruntled customer will let others know
Attached Files
Comment on agent fees
Fine to take your money that they shouldn\'t have
Was this helpful? Yes
Jun 07,2014
Minithumbup
Pereen
By: 'Jo Collins'
Jun 07,2014
17 people found
this helpful
Castles provide an excellent service in managing our student properties. We spoke to many estate agents in relation to what they offer their student landlords for their fully managed service. Castles stood out by far from the rest. On the day we first walked into their office it was full of students applying for properties, all of whom appeared very excited at their chosen property and also happy with the service they were receiving from the student team. We spoke to Pereen in the office about w...
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Was this helpful? Yes
May 22,2014
Minithumbup
Leonard Kyle
By: 'Msf renter'
May 22,2014
17 people found
this helpful
Great service through out the process of renting a property. Friendly and personal service! Kyle dealt l with me through out, and kept me updated when Necessary! Kyle was only to pleased to answer any questions I had! Cost and charges where clearly stated at the start of my initial enquiry! I would highly recommend castle and will use again. Pleasure to deal with!...
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Was this helpful? Yes
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Awards won by Castles (Coventry)

Individual Branch Awards

Leonard Kyle - upload your photo Leonard Kyle
2 reviews

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Gurmeet Suri - upload your photo Gurmeet Suri
1 reviews

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Jonathan Cooke - upload your photo Jonathan Cooke
1 reviews

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John Buckly - upload your photo John Buckly
3 reviews

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Pereen  - upload your photo Pereen
9 reviews

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Sam Riddler - upload your photo Sam Riddler
2 reviews

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Kyle  - upload your photo Kyle
1 reviews

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Pereen Sandu - upload your photo Pereen Sandu
2 reviews

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John Jennings - upload your photo John Jennings
2 reviews

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Terry  - upload your photo Terry
2 reviews

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Terran  - upload your photo Terran
1 reviews

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Karen sandhu - upload your photo Karen sandhu
2 reviews

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Charlotte hayward - upload your photo Charlotte hayward
1 reviews

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