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    Leonard Kyle
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    Gurmeet Suri
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    Jonathan Cooke
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    John Buckly
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    Pereen
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    Sam Riddler
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    Kyle
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    Pereen Sandu
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Castles Estate Agents are a dynamic and independent firm of estate agents. Established in 1988, we specialize in residential sales, lettings and management.

109 New Union Street
Coventry
West Midlands
CV1 2NT
024 7663 3221

 
Website not available

Properties for sale
Properties for rent
Dec 04,2016
Minithumbdown
By:
Dec 04,2016
0 people found
this helpful
Encouraged me to apply paying 384p. under the false comment that the basin in the toilet will be changed before I move in since it was in very poor conditions. After I paid the fee, they changed their version to 1-2 weeks and a few days later they mention 3 weeks. I asked them to view the apartment again before paying rent plus bond and they accepted. Same day, later on changed their version again with the excuse of not having the keys (and some other excuses) Threatened me that if I did not pa...
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Comment on agent fees
Very high
Was this helpful? Yes
Oct 28,2016
Minithumbdown
By:
Oct 28,2016
3 people found
this helpful
Disgusting company. Do not do business with them you will lose money and time. Pereen is disrespectful*. You will no receive your deposit back as the company is not partnered with any deposit scheme or any other big company's that make sure they're doing their job. Beware of this company!...
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Comment on agent fees
You will lose money
Was this helpful? Yes
Jul 15,2016
Minithumbdown
By:
Jul 15,2016
3 people found
this helpful
The worst estate agent in the world. All the staff are very rude and unprofessional. Lies all the time, never return a call. Even I went to the office, they still refuse to talk to me. Changed the contract after I paid the deposit and not return my deposit. They close at 6pm, but their manager only work at night time which after 6pm....
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Comment on agent fees
BAD
Was this helpful? Yes
Apr 24,2016
Minithumbdown
By:
Apr 24,2016
2 people found
this helpful
We moved into a property managed and let by castles. The washing machine, refrigerator, heater did not work from day 1. Despite repeated complaints the replacements were made after a month. We had to use freezing water in the month of march and still had to pay full rent. Everytime something had to be repaired, it took them a month to get the repairs done. Now when we vacated, we cleaned the whole house and gardens, yet they charged us 250 gbp for further cleaning. Please do not use this ag...
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Mar 16,2016
Minithumbdown
By:
Mar 16,2016
2 people found
this helpful
Castle is one of worst agency I ever delt with. We have rent a property from this agency and after two and half years we decided to move and we request our deposit they show no interest of giving our money just excuses I would never recommended no one to this agency....
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What agent could do to change your mind?
Bad
Comment on agent fees
Bad
Was this helpful? Yes
Nov 13,2015
Minithumbdown
By:
Nov 13,2015
2 people found
this helpful
Worst Agency EVER I never had such a bad agency in my whole life. They never call it back, they never don't know nothing, they just don't give a sh.. All staff are same completely unprofessional and just rude. I WILL NEVER USE it AGAIN and NO ONE should...
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What agent could do to change your mind?
everything starting from big boss
Was this helpful? Yes
Nov 04,2015
Minithumbdown
By:
Nov 04,2015
2 people found
this helpful
DONE NOT USE, lies, lies, lies, never return a call........took me 2 MONTHS to get to speak to someone who could actually help.........* and Ravinder (THE OWNER) does not take calls or emails.........so he does not care about the service HIS company is giving. I have been a good landlord for Castles for some 6 years and they have decided to treat me like this. WILL NEVER USE THEM AGAIN............
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Oct 08,2015
Minithumbdown
By:
Oct 08,2015
4 people found
this helpful
This has to be the most unprofessional agency in the whole of coventry. Communication with the company's employees are an absolute joke; they never reply to emails; they lie in regards to the progress they have made with documents you send them and they are never in the office. Letting a house with them will take weeks for you to receive the keys and actually be able to move in. I DO NOT RECOMMEND ANYONE TO LET A HOUSE WITH THIS COMPANY....
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Comment on agent fees
lied, different to what was displayed on the website,
Was this helpful? Yes
Oct 03,2015
Minithumbdown
By:
Oct 03,2015
6 people found
this helpful
Do not touch these as they will do anything to not return your deposit. They don't answer the phone, lie to you and never return a call. They must have a list of excuses and these type of people should never be allowed to con young students in the way they do. Absolutely shocking and I hope they sleep well at night, because their behaviour is disgusting....
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Sep 21,2015
Minithumbdown
By:
Sep 21,2015
5 people found
this helpful
I advise no one to do business with these people. They are so unprofessional ringing me at ridiculous times like 10pm. They dont reply to calls or emails and tell us when payments are due a day AFTER we were meant to pay and threaten us saying we'll lose the house if we dont pay it asap. Dont make the same mistakes we made...
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Was this helpful? Yes
Apr 30,2015
Minithumbup
By:
Apr 30,2015
5 people found
this helpful
I sold my property using Castles Estate Agency. Service was second to none. Constant communication through-out the sale. Found a buyer within a couple of weeks on the market. Wasn't an easy sales process but Jonathan made the process very smooth by constant communication. I have recommended them to a lot of my friends....
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Comment on agent fees
Fees were very competitive compared to other companies. I feel it was very good value for money. Smooth and easy sale thanks to the staff.
Was this helpful? Yes
Apr 24,2015
Minithumbdown
By:
Apr 24,2015
8 people found
this helpful
Where do I start? The worst estate agent in Coventry! They love to con students and are very incompetent. A few friends and I decided to rent from them last year and paid rent on time every month and were even told we were the most ideal tenants. The service we received from them was absolutely appalling and extremely unprofessional in the manner in which they dealt with situations. Once the tenancy agreement had come to an end, we ensured that all the rooms were very tidy and even enlisted the ...
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What agent could do to change your mind?
EVERYTHING, Professionalism and better service would be a good start.
Was this helpful? Yes
Mar 23,2015
Minithumbup
By:
Mar 23,2015
6 people found
this helpful
Me and my friends have just booked our house for September with Castles and would like to say a big thank you to them, especially Pereen for finding it for us. We chose to go to Castles as they were recommended to us by quite a few of our friends who rented a house with them last year and decided to stick with them again this year. Thanks again Pereen and everyone at Castles, we will see you in September! :-) xxx...
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Was this helpful? Yes
By: S
Dec 02, 2016
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It will be interesting to see if you are still happy to award full marks to Castles by the end of your tenancy. I suspect not! Having had a son who rented from Castles to July 2016 I am sure you will have many problems with the property and with the staff in the student rental department ...... and if you receive your deposit back in a timely manner I expect it will be a first!....
Feb 04,2015
Minithumbdown
By:
Feb 04,2015
9 people found
this helpful
A group of friends and I used Castles in order to acquire a house for our second year at university. On first glance Castles estate agents seemed like a really nice place with friendly people who were eager to help find the right property for you. However, this dramatically changed once we had moved into the property with them being deceptive, unprofessional and condescending. Firstly, the way the agents acted was entirely unprofessional. Pereen was the main person we dealt with and the languag...
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Oct 09,2014
Minithumbdown
By:
Oct 09,2014
8 people found
this helpful
How long are these agents actually allowed to hold on to my tenants rent ??? I know they received the rent money from my tenant 10 days ago and still waiting for them to pass it on to me They never answer their emails and always out of the office or in meetings when I want to speak to somebody (strange that) Absolutely disgusted with the service I am getting from these clowns something needs to be done...
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Sep 21,2014
Minithumbup
By:
Sep 21,2014
8 people found
this helpful
I found castles to be excellent in terms of the way they handled the sale of my flat. They managed to be persistent, patient and proactive throughout the whole process from getting viewings to completion. They kept me informed on a regular basis and made things happen when needed- which was often in my case. Having initially been with another 2 estate agent firms, who I found to be evasive and reactive, it was a real pleasure dealing with Castles and couldn't recommend the people who handled ...
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Jul 25,2014
Minithumbup
By:
Jul 25,2014
7 people found
this helpful
I was looking for an apartment in Coventry to stay in during my studies and I found Castles Website. All of the letting teams have taken excellent care of me and my family, I can't recommend them more! They have always been very prompt and professional during my tenancy with phones being answered very quickly and maintenance issue resolved nearly as fast. If you are an international student and you need someone to look after you then Castles should be your first option! Special thanks to Kyle, K...
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Jul 15,2014
Minithumbdown
By:
Jul 15,2014
5 people found
this helpful
AVOID THIS AGENT AT ALL COSTS - LANDLORDS I Had a property with this agency many years but the recent service I have received is borderline disgraceful , phone calls are never returned , owners of the business are always in meetings , I was in their office today and was told no one in management was available to speak to for at least a week !!! They withhold client money for bills that they have not invoiced me for ....... The staff are about as competent as a chocolate teapot , AVOID AT ALL CO...
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What agent could do to change your mind?
This agent should remember that customers are the life and sole of their business and a disgruntled customer will let others know
Comment on agent fees
Fine to take your money that they shouldn\'t have
Was this helpful? Yes
Jun 07,2014
Minithumbup
By:
Jun 07,2014
10 people found
this helpful
Castles provide an excellent service in managing our student properties. We spoke to many estate agents in relation to what they offer their student landlords for their fully managed service. Castles stood out by far from the rest. On the day we first walked into their office it was full of students applying for properties, all of whom appeared very excited at their chosen property and also happy with the service they were receiving from the student team. We spoke to Pereen in the office about w...
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May 22,2014
Minithumbup
By:
May 22,2014
11 people found
this helpful
Great service through out the process of renting a property. Friendly and personal service! Kyle dealt l with me through out, and kept me updated when Necessary! Kyle was only to pleased to answer any questions I had! Cost and charges where clearly stated at the start of my initial enquiry! I would highly recommend castle and will use again. Pleasure to deal with!...
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Was this helpful? Yes
Apr 16,2014
Minithumbdown
By:
Apr 16,2014
7 people found
this helpful
These guys are so tricky. They pretend to be professionals at the very beginning and will put you in danger once you become their customer. Keep away from them at any cost. They will never give you the deposit money back at the end of your tenancy. They will make a big list of things to be refurbished in the house and shock you with a big invoice of more than £1400 in order to force you to leave the deposit and run away. Beware of them! At the end of my tenancy, I cleaned the house taking...
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By: Agent
Apr 25, 2014
View all comments (1)
Thank you Robin Mathews for your review and comments. As you know your fixed term tenancy was due to expire but as your new accommodation was not ready you requested an extension so that you could remain in the property until then. We spoke to the Landlord and managed to persuade him to agree to this. Furthermore you have been in the property since 2012 which leads us to believe you were a happy client; if you were not and we were 'tricky' and put you in 'danger' you would have left the property....
Apr 10,2014
Minithumbup
By:
Apr 10,2014
12 people found
this helpful
Excellent customer service from the lettings team during my stay in my flat in parkside, My move in was hassle free and the property was very clean, really impressed by the quick response time for my maintenance issues during my few years there, they got a contractor out to my leaking sink and this was sorted on the same day. If I was to rent in Coventry again they would be my first port of call....
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Mar 31,2014
Minithumbup
By:
Mar 31,2014
13 people found
this helpful
I would like to thank Castles for the excellent service my wife and I have received once again. We have been with Castles for a number of years now as we have had no reason to use any other agent. We started with buying our first property through their sales team and have just completed on our third property through them. They have offered a fantastic service, offering professional advice and have saved us the headache of constantly chasing our solicitors to exchange and complete! The process wa...
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Was this helpful? Yes
Oct 04,2013
Minithumbdown
By:
Oct 04,2013
3 people found
this helpful
I used them for a lettings only plus deposit protection scheme in December last year. Things went smoothly for the most part and they found me tenants. However, being a let only service I engaged them for I was surprised to receive a letter from them today giving me 3 options- a)start a further tenancy agreement with tenants, b)gain possession and remarket or c)simply gain possession of property. But, also in body of letter it says -\'should we not receive this within the next seven days, w...
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Aug 29,2013
Minithumbdown
By:
Aug 29,2013
1 people found
this helpful
I rented four bedroom student housing, with little experience of estate agent. After moving in for roughly three months the kitchen\'s ceiling started leaking because of the bathroom upstairs even though we were very careful. Additionally, because of the water leakage the main electrical fuse for the house kept on switching off. We had complained several times yet the estate agents kept on avoiding us and making up excuses even though it was hazardous to be occupying the property. I do not recom...
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Aug 19,2013
Minithumbdown
By:
Aug 19,2013
2 people found
this helpful
Absolutely rubbish cheaters! We were students so did not have an exact ideas of the proper procedure of student letting - they forced us to sign the inventory list before we could even get in the house. And they marked everything as in "good condition" obviously. But MOST of the things weren\'t usable - hover, heaters, lights, dining tables - just to name a few. Lived there for a year and had never seen the landlord or even obtained his phone number! When we moved out we tried to k...
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Jul 07,2013
Minithumbdown
By:
Jul 07,2013
2 people found
this helpful
Absolutely terrible experience. I would not recommend this letting agency to anyone. The house was in a terrible state and I was promised that it many issues will be fixed before I move in. Staff members are extremely rude....
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Sep 20,2012
Minithumbdown
By:
Sep 20,2012
1 people found
this helpful
KEEP AWAY FROM THIS ESTATE AGENTS! The are absolutely terrible. I am currently still waiting for my deposit back from them and my tenency was up August 10th. 2 weeks ago they confirmed to us that we will be charged for some cleaning, which was £90 (extremely expensive to clean and oven and a fridge!) but we decided to accept as to be honest we wont get any better than this. By the way the flat was dirty when we moved in, and we left it very clean, this included the fridge! They told us to ...
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Sep 18,2012
Minithumbdown
By:
Sep 18,2012
2 people found
this helpful
All the way through the process of trying to rent the property for the year there were problems. The staff were extremely unprofessional, were very poor at communicating, lied to us in order to get the sale and seemed to blame everything on the customers. When they showed my flatmates and I round the property they claimed that everything there was included in the property, only to find on moving in that the washing machine was rented and was not included. They also claimed that one car could ...
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What agent could do to change your mind?
Absolutely nothing.
Was this helpful? Yes
Sep 13,2012
Minithumbdown
By:
Sep 13,2012
3 people found
this helpful
Absolutely awful service!! Everything was our fault, when actually i had lots of proof that it was their mistake, if it wasnt for the fact that i did not want to make a huge issue, i could have taken them to court and won. Rude and incompetant staff who think its difficult to deal with students. Would never recommend anyone to use them!...
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What agent could do to change your mind?
Be more polite, less defensive and admit when they make a cock up
Was this helpful? Yes
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Leonard Kyle - upload your photo Leonard Kyle
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Gurmeet Suri - upload your photo Gurmeet Suri
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Jonathan Cooke - upload your photo Jonathan Cooke
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John Buckly - upload your photo John Buckly
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Pereen  - upload your photo Pereen
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Sam Riddler - upload your photo Sam Riddler
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Pereen Sandu - upload your photo Pereen Sandu
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Terry  - upload your photo Terry
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Terran  - upload your photo Terran
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Karen sandhu - upload your photo Karen sandhu
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