Castles Estate Agents are a dynamic and independent firm of estate agents. Established in 1988, we specialize in residential sales, lettings and management.
Castles (Coventry)

109 New Union Street
Coventry
West Midlands
CV1 2NT
024 7663 3221

Website not available

Properties for Sale
Properties to Rent

Sep 10,2017
Minithumbup
By: 'Kate Henderson'
Sep 10,2017
4 people found
this helpful
I have been renting with Castles for 3 years. The service has been good and I have had nothing to complain about. They have notified the landlord quickly of any maintenance issues and informed me in advance of property inspections. I vacated a week ago due ...
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Comment on agent fees
Good
Was this helpful? Yes
Jul 03,2017
Minithumbdown
By: 'BEWARE OF CASTLES'
Jul 03,2017
8 people found
this helpful
The worst agency in Coventry, they're liars, unprofessional and extremely rude. Students in particular please avoid renting a house from these people at all cost, as they will do anything to take your money and they will take months to fix problems within your house. ...
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Comment on agent fees
BAD
Was this helpful? Yes
Jun 03,2017
Minithumbup
By: 'V. Karpinskyi'
Jun 03,2017
5 people found
this helpful
Thank you very much. It was a pleasure to rent a house through your agency. Wish you good customers. Kind regards....
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Comment on agent fees
good
Was this helpful? Yes
Apr 09,2017
Minithumbup
By: 'Ryan Johnson'
Apr 09,2017
5 people found
this helpful
We booked our student house for next year last month and the whole process has been quick, easy and straight forward for us. We would like to thank Castles particularly Pereen for helping us find the right house and for being extremely patient and supportive ...
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Comment on agent fees
Very good, only £75 application fees.
Was this helpful? Yes
Apr 02,2017
Minithumbup
By: 'James Butler'
Apr 02,2017
8 people found
this helpful
Very friendly, helpful, professional staff who are always willing to help and go that extra mile. Would highly recommend Castles not only to students but to families and working people looking for a property as well as landlords looking to rent their properties. We were ...
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Comment on agent fees
Good
Was this helpful? Yes
Mar 21,2017
Minithumbup
By: 'D Thomson'
Mar 21,2017
8 people found
this helpful
We have been renting our property for several years. As landlords we are happy with the way they manage the property and would highly recommend them. Our tenants have been in there for a few years now and Castles deal with any issues that arise ...
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Comment on agent fees
Good
Was this helpful? Yes
Mar 06,2017
Minithumbdown
By: 'Angry Customer'
Mar 06,2017
6 people found
this helpful
Rented a student property with them and received apalling service from incredibly rude and unhelpful staff who talk down to you like you're stupid purely because you're a student. I now have debt letters being sent to me for bills that were included in our ...
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Comment on agent fees
Average
Was this helpful? Yes
By: Lettings Team
Mar 07, 2017
View all comments (1)
Easily solved by sending a copy of your tenancy agreement to the utility provider/debt collector as previously advised ...
Jan 30,2017
Minithumbup
By: 'Hannah'
Jan 30,2017
11 people found
this helpful
My friends & I rented our student property through Castles in both our 2nd & 3rd year. Our first property was 8 bedrooms however we down sized to 4 bedrooms in 3rd year as half our group went on placements. Both properties were of a high standard ...
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Comment on agent fees
Good. They were the cheapest out of all of the estate agents.
Was this helpful? Yes
Jan 30,2017
Minithumbup
By: 'Xi Wang'
Jan 30,2017
11 people found
this helpful
I rent house with my friends and agency very good. When we have problem they send someone to fix it very quickly. Pereen help us do bills and show us how to pay so it easy for us to do by ourself....
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Comment on agent fees
Agency fee very good. Very cheap.
Was this helpful? Yes
Dec 30,2016
Minithumbdown
By: 'Oopurs'
Dec 30,2016
10 people found
this helpful
Gave one star because zero wasn't an option. Appalling communication, numerous issues reported and ignored. The claim of property visits every three months is a complete fabrication, in six year I had no more than 3-4 visits, and any issues I reported went no further ...
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Comment on agent fees
Any fee is too much for such a non-existent and ignorant 'service'
Was this helpful? Yes
Dec 09,2016
Minithumbdown
By: 'Unhappy potential tenant that will go to watchdog'
Dec 09,2016
16 people found
this helpful
AVOID EVERYONE applied for a property on the 06.12.16, paid £240 for application, was told i may need a guarantor and they would let me know. I recieve an email on the 07.12.16 to state i do need a guarantor. Charlotte hayward said guarantor needs to come ...
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Comment on agent fees
Bad and keep fee's under false agreement. Lie lie lie
Was this helpful? Yes
By: Abc
Sep 29, 2017
View all comments (4)
Just an update... for anyone reading this, i went to the property ombusdman.informed them what had happened and castles fully refunded my money. Funny how in there comments there defending themselves, but when you take further action they have nothing to say then. ...
Dec 04,2016
Minithumbdown
By: 'Dario'
Dec 04,2016
5 people found
this helpful
Encouraged me to apply paying 384p. under the false comment that the basin in the toilet will be changed before I move in since it was in very poor conditions. After I paid the fee, they changed their version to 1-2 weeks and a few ...
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Comment on agent fees
Very high
Was this helpful? Yes
By: Castles
Dec 13, 2016
View all comments (1)
In response to the above comments, you applied for the property on your own accord. The bathroom in the property is being replaced and you were advised that it would be completed before Christmas. You were shown communication from the landlord regarding this at the time you were in the office. You were given the option whether you moved in before the bathroom was replaced or after. This was entirely your option. A specimen contract was available as your contract would not be drawn up until the ...
Oct 28,2016
Minithumbdown
By: 'Ellie'
Oct 28,2016
10 people found
this helpful
Disgusting company. Do not do business with them you will lose money and time. Pereen is disrespectful*. You will no receive your deposit back as the company is not partnered with any deposit scheme or any other big company's that make sure they're doing their ...
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Comment on agent fees
You will lose money
Was this helpful? Yes
By: Sagar Pandya
Dec 18, 2017
View all comments (2)
Karen from castles contacted me and resolved all pending issues. I appreciate her efforts to solve all problems which we had with landlord claims. ...
Jul 15,2016
Minithumbdown
By: 'Amy'
Jul 15,2016
8 people found
this helpful
The worst estate agent in the world. All the staff are very rude and unprofessional. Lies all the time, never return a call. Even I went to the office, they still refuse to talk to me. Changed the contract after I paid the deposit and ...
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Comment on agent fees
BAD
Was this helpful? Yes
Apr 24,2016
Minithumbdown
By: 'Vikramjeet'
Apr 24,2016
6 people found
this helpful
We moved into a property managed and let by castles. The washing machine, refrigerator, heater did not work from day 1. Despite repeated complaints the replacements were made after a month. We had to use freezing water in the month of march and still had to ...
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Was this helpful? Yes
Mar 16,2016
Minithumbdown
By: 'Mr John'
Mar 16,2016
6 people found
this helpful
Castle is one of worst agency I ever delt with. We have rent a property from this agency and after two and half years we decided to move and we request our deposit they show no interest of giving our money just excuses I would ...
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What agent could do to change your mind?
Bad
Attached Files
Comment on agent fees
Bad
Was this helpful? Yes
Nov 13,2015
Minithumbdown
By: 'former'
Nov 13,2015
7 people found
this helpful
Worst Agency EVER I never had such a bad agency in my whole life. They never call it back, they never don't know nothing, they just don't give a sh.. All staff are same completely unprofessional and just rude. I WILL NEVER USE it AGAIN ...
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What agent could do to change your mind?
everything starting from big boss
Attached Files
Was this helpful? Yes
Nov 04,2015
Minithumbdown
By: 'IAN'
Nov 04,2015
7 people found
this helpful
DONE NOT USE, lies, lies, lies, never return a call........took me 2 MONTHS to get to speak to someone who could actually help.........* and Ravinder (THE OWNER) does not take calls or emails.........so he does not care about the service HIS company is giving. ...
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Was this helpful? Yes
Oct 08,2015
Minithumbdown
By: 'T'
Oct 08,2015
8 people found
this helpful
This has to be the most unprofessional agency in the whole of coventry. Communication with the company's employees are an absolute joke; they never reply to emails; they lie in regards to the progress they have made with documents you send them and they are ...
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Comment on agent fees
lied, different to what was displayed on the website,
Was this helpful? Yes
Oct 03,2015
Minithumbdown
By: 'Keith STinchcombe'
Oct 03,2015
8 people found
this helpful
Do not touch these as they will do anything to not return your deposit. They don't answer the phone, lie to you and never return a call. They must have a list of excuses and these type of people should never be allowed to con ...
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Was this helpful? Yes
Sep 21,2015
Minithumbdown
By: 'M'
Sep 21,2015
7 people found
this helpful
I advise no one to do business with these people. They are so unprofessional ringing me at ridiculous times like 10pm. They dont reply to calls or emails and tell us when payments are due a day AFTER we were meant to pay and threaten ...
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Was this helpful? Yes
Apr 30,2015
Minithumbup
By: 'Gavin Sharpe'
Apr 30,2015
15 people found
this helpful
I sold my property using Castles Estate Agency. Service was second to none. Constant communication through-out the sale. Found a buyer within a couple of weeks on the market. Wasn't an easy sales process but Jonathan made the process very smooth by constant communication. I ...
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Comment on agent fees
Fees were very competitive compared to other companies. I feel it was very good value for money. Smooth and easy sale thanks to the staff.
Was this helpful? Yes
Apr 24,2015
Minithumbdown
By: 'Extremely Annoyed'
Apr 24,2015
10 people found
this helpful
Where do I start? The worst estate agent in Coventry! They love to con students and are very incompetent. A few friends and I decided to rent from them last year and paid rent on time every month and were even told we were the ...
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What agent could do to change your mind?
EVERYTHING, Professionalism and better service would be a good start.
Attached Files
Was this helpful? Yes
Mar 23,2015
Minithumbup
By: 'Jess'
Mar 23,2015
15 people found
this helpful
Me and my friends have just booked our house for September with Castles and would like to say a big thank you to them, especially Pereen for finding it for us. We chose to go to Castles as they were recommended to us by quite ...
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Was this helpful? Yes
By: S
Dec 02, 2016
View all comments (1)
It will be interesting to see if you are still happy to award full marks to Castles by the end of your tenancy. I suspect not! Having had a son who rented from Castles to July 2016 I am sure you will have many problems with the property and with the staff in the student rental department ...... and if you receive your deposit back in a timely manner I expect it will be a first! ...
Feb 04,2015
Minithumbdown
By: 'Unhappy Student'
Feb 04,2015
12 people found
this helpful
A group of friends and I used Castles in order to acquire a house for our second year at university. On first glance Castles estate agents seemed like a really nice place with friendly people who were eager to help find the right property for ...
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Was this helpful? Yes
Oct 09,2014
Minithumbdown
By: 'Debbie'
Oct 09,2014
12 people found
this helpful
How long are these agents actually allowed to hold on to my tenants rent ??? I know they received the rent money from my tenant 10 days ago and still waiting for them to pass it on to me They never answer their emails and always out ...
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Was this helpful? Yes
Sep 21,2014
Minithumbup
By: 'Pete'
Sep 21,2014
18 people found
this helpful
I found castles to be excellent in terms of the way they handled the sale of my flat. They managed to be persistent, patient and proactive throughout the whole process from getting viewings to completion. They kept me informed on a regular basis and made ...
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Was this helpful? Yes
Jul 25,2014
Minithumbup
By: 'Hessah Al-Thaqeb'
Jul 25,2014
17 people found
this helpful
I was looking for an apartment in Coventry to stay in during my studies and I found Castles Website. All of the letting teams have taken excellent care of me and my family, I can't recommend them more! They have always been very prompt and ...
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Was this helpful? Yes
Jul 15,2014
Minithumbdown
By: 'N Jalees'
Jul 15,2014
6 people found
this helpful
AVOID THIS AGENT AT ALL COSTS - LANDLORDS I Had a property with this agency many years but the recent service I have received is borderline disgraceful , phone calls are never returned , owners of the business are always in meetings , I was in their office ...
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What agent could do to change your mind?
This agent should remember that customers are the life and sole of their business and a disgruntled customer will let others know
Attached Files
Comment on agent fees
Fine to take your money that they shouldn\'t have
Was this helpful? Yes
Jun 07,2014
Minithumbup
By: 'Jo Collins'
Jun 07,2014
20 people found
this helpful
Castles provide an excellent service in managing our student properties. We spoke to many estate agents in relation to what they offer their student landlords for their fully managed service. Castles stood out by far from the rest. On the day we first walked into ...
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Was this helpful? Yes
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4 4 10 21 2 0 0 0 0 2

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