• Stuart Hutchinson
    Stuart Hutchinson
  • Louise Wray
    Louise Wray
  • Lizzie Close
    Lizzie Close
  • Phil Johnson
    Phil Johnson
  • Emma Wilkinson
    Emma Wilkinson
  • Claire Mullan
    Claire Mullan
  • Georgia Fulcher
    Georgia Fulcher
  • Caroline Ryan
    Caroline Ryan
  • Toni Harrison
    Toni Harrison
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    Hannah
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    Lesley-Anne Smith
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    Lilly Robinson
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    Heike Miller
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    Laura Black
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    Jordan Benson
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    Ms Clair Mullan
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www.castledene.co.uk Properties for sale
Properties for rent
Nov 17,2017
Minithumbup
Caroline Ryan
By: 'Mrs Edwards'
Nov 17,2017
0 people found
this helpful
I have dealt with Caroline for several months now during a particularly stressful time having found myself with a vacant property left in a poor state. Caroline's customer service and professionalism has been outstanding, she gave me every faith that she was doing everything she could to ensure my property was back to a liveable condition and within 2 weeks I have a wonderful new tenant! She communicated every step of the way and made me feel like I was a priority whilst providing a quali...
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Comment on agent fees
Good
Was this helpful? Yes
Nov 17,2017
Minithumbup
Caroline Ryan
By: 'Mrs Jones'
Nov 17,2017
0 people found
this helpful
Caroline is a professional and friendly agent with whom I have built up a great rapport with. Her manner and service over the phone is exceptional, she is always willing to go the extra mile for her clients. Any questions I have, I directly contact Caroline with confidence. Her professional and friendly manner makes her approachable and I know she will always pick up the phone and answer my questions. She is a true asset to the company. Thank you for the excellent service you provide on a day to...
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Comment on agent fees
Good
Was this helpful? Yes
Nov 17,2017
Minithumbup
Caroline Ryan
By: 'Rebecca'
Nov 17,2017
0 people found
this helpful
Dealt with Caroline throughout my experience with Castledene and I have found her to be professional and pleasant. Always keeps me up to date with any changes and is never too busy to help if I have any queries. Would recommend her to anyone...
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Was this helpful? Yes
Nov 17,2017
Minithumbup
Caroline Ryan
By: 'Steven Wylie'
Nov 17,2017
0 people found
this helpful
I have been a contractor with Castledene for the last couple of weeks. I was very nervous as I have just started Self Employed and I have to say I have no concerns at the moment. I get a steady pace of work and I have a good relationship with Caroline. If I have too much il let her know and if I'm quiet she will put some more work my way. Good rapport with the other staff members. Overall pleasure to do business with...
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Comment on agent fees
Good
Was this helpful? Yes
Nov 17,2017
Minithumbup
Caroline Ryan
By: 'Rach'
Nov 17,2017
0 people found
this helpful
Had a brilliant straight forward experience with caroline, thanks again for all your help. Defo reccomend castle dene for all kinds of housing needs....
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Comment on agent fees
Good
Was this helpful? Yes
Nov 17,2017
Minithumbup
Caroline Ryan
Caroline Ryan
By: 'Karen'
Nov 17,2017
0 people found
this helpful
Caroline has been a pleasure to work with and is always happy to help no matter how big or small my problem is. She is one of the most pleasant and helpful young ladies I have ever met, highly recommend working with her as she is an asset to your team...
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Comment on agent fees
Good
Was this helpful? Yes
Nov 17,2017
Minithumbup
Caroline Ryan
Phil Johnson
By: 'Carol ann'
Nov 17,2017
0 people found
this helpful
I have been working with Phil for the last few years and only very recently Caroline. You can really tell they are both a good team and communicate with each other as no matter who answers the phone they are both aware of what's going on with my property. Pleasure to work with and look forward to a long professional relationship in the future. ...
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Comment on agent fees
The fees are good
Was this helpful? Yes
Nov 17,2017
Minithumbup
Caroline Ryan
Caroline Ryan
By: 'Mr Stephens'
Nov 17,2017
0 people found
this helpful
I don't have a great deal to do with Caroline as she handles everything excellently but if I do have an issue I know she is just the other end of the phone and nothing is too troubling for her. When we speak from time to time her customer service is always outstanding. 5*!!...
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Nov 17,2017
Minithumbup
Caroline Ryan
By: 'Contractor'
Nov 17,2017
0 people found
this helpful
As a contractor, there is always a worry whether I will get regular work. Caroline provides regular updates on expected work, pay details and timeframes for completion of work. I can't fault Caroline on her communication, professionalism and customer service skills....
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Comment on agent fees
Good
Was this helpful? Yes
Nov 17,2017
Minithumbup
Caroline Ryan
Jordan Benson
By: 'Sarah Jane'
Nov 17,2017
0 people found
this helpful
I would like to leave a review for my service I have received from Castledene sales and lettings. I moved into a property this week and even from viewing stage I was very impressed. Jordan was fully aware of the property and had the answers to any of my questions My Portfolio manager is now Caroline Ryan. This Is my first home and I was to apply for Universal Credit, I didn't have the first clue but Caroline assisted me from start to finish. Advised me of what I should expect etc. I hav...
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Comment on agent fees
Good
Was this helpful? Yes
Nov 17,2017
Minithumbup
Caroline Ryan
By: 'Liam christie'
Nov 17,2017
0 people found
this helpful
Caroline is very professional , She has a great work attitude And delivers to a high standard, look forward to dealing with Caroline again ....
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Was this helpful? Yes
Nov 17,2017
Minithumbup
Caroline Ryan
By: 'Mick'
Nov 17,2017
0 people found
this helpful
Caroline is extremely helpful and always professional. She appears to cope well under pressure and always manages to go above and beyond to satisfy requirements. Over time, we have built a very good relationship and I believe she is an asset to your company. It's a pleasure to deal with such a confident young lady...
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Nov 17,2017
Minithumbup
Caroline Ryan
By: 'Miss Local'
Nov 17,2017
0 people found
this helpful
Recently rented a property through Castle dene which was a big step for me moving out on my own however Caroline Ryan was there for me through every step and really gave me piece of mind throughout...
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Comment on agent fees
Good
Was this helpful? Yes
Nov 17,2017
Minithumbup
Louise Wray
Lizzie Close
By: 'Tito'
Nov 17,2017
0 people found
this helpful
I find both Louise and Lizzie realiable and knowledgeable in the job they do for me. Hence, I am happy with service I get from them....
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Comment on agent fees
The Agents; fees are reasonable and acceptable for me.
Was this helpful? Yes
Nov 17,2017
Minithumbup
Ms Clair Mullan
By: 'Mr Raja'
Nov 17,2017
0 people found
this helpful
Ms Clair Mullan has given me great satisfaction in the way of resolving difficult issues....Absolutely a marvelous experience working with her...in my capacity as a landlord. I would highly recommend Castledene Lettings and estate agents to choose the company for letting's or Investment purposes. Truly happy. Mr Raja...Landlord....
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Comment on agent fees
Very Good
Was this helpful? Yes
Nov 16,2017
Minithumbup
Georgia Fulcher
By: 'Khaleel'
Nov 16,2017
0 people found
this helpful
My portfolio has been handled by Georgia for the past year I believe I had problems with one of the properties where a builder let me down very badly. Georgia tried very hard to find suitable builders for me but in the end I came from London to do the work myself. I had many questions which she was able to answer and met me at the house at short notice before I had to leave. Very supportive and helpful, has taken on board the double glazing company. Thanks Georgia....
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Comment on agent fees
Very good, as they do listen to my concerns.
Was this helpful? Yes
Nov 16,2017
Minithumbup
Lizzie Close
Lesley-Anne Smith
By: 'Karl Williams'
Nov 16,2017
0 people found
this helpful
Castledene have been a pleasure to deal with right from the start. A viewing on our requested property was arranged in good time, and the application process that followed was simple and well communicated. Leslie attended the viewing to show us around the property and was both polite and pleasant to deal with. Also her local knowledge allowed us to ask questions about the area. Lizzie has been prompt at answering all queries by email and on the phone. The processing fees are one of the most rea...
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Comment on agent fees
Fees are reasonable. Not the cheapest, but also far from the most expensive. The customer service received and swift processing of information is worth the fee I paid.
Was this helpful? Yes
Nov 16,2017
Minithumbup
Caroline Ryan
By: 'Mr Simms'
Nov 16,2017
0 people found
this helpful
Caroline is always very professional and takes pride in her work, this portrays on a daily basis. In the time frame that I have worked with her I have found her to be very helpful with a polite and positive attitude, with nothing being too much trouble. She has dealt with past issues in a swift and accurate manner on several occasions. I would recommend Caroline as a point of contact for the Castledene group....
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Comment on agent fees
Fair
Was this helpful? Yes
Nov 16,2017
Minithumbup
Louise Wray
Lizzie Close
By: 'John n Lydia'
Nov 16,2017
0 people found
this helpful
Louise and Lizzie are very professional , always respond promptly to any queries and we are very pleased with the how they have been looking after our house in Seaton....
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Comment on agent fees
Competitive
Was this helpful? Yes
Nov 16,2017
Minithumbup
Georgia Fulcher
By: 'Ray Armstrong'
Nov 16,2017
0 people found
this helpful
I have a couple of houses from our portfolio managed by Castledene. If I have had any issues regardless of which branch I am dealing with I know Georgia will sort it. I hope the MD of Castledene reads my review and aim to get other branches up to the level of service Georgia's branch delivers. A real asset to the business....
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Comment on agent fees
The fees are market rates, i would consider moving some of my other houses if there was a more attractive discount
Was this helpful? Yes
Nov 16,2017
Minithumbup
Caroline Ryan
Caroline Ryan
By: 'Miss Jones'
Nov 16,2017
0 people found
this helpful
Amazing service Always recommend Castledene to everyone, Caroline is my only point of contact and has been for the last few years. Fountain of knowledge and always has the answers to any queries...
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Comment on agent fees
Good
Was this helpful? Yes
Nov 15,2017
Minithumbup
Louise Wray
Lizzie Close
By: 'Christy'
Nov 15,2017
0 people found
this helpful
Could not be more helpful. Louise took great photos of our house and herself and Lizzie was very quick to get it on the market and arrange for the sale board to go up. Every time I ring the office they are always professional, friendly and helpful. Thank you both Christy...
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Comment on agent fees
Fair
Was this helpful? Yes
Nov 15,2017
Minithumbup
By: 'Ignatius carrasco'
Nov 15,2017
0 people found
this helpful
Top notch customer service. Prompt reply to queries. Excellent product knowledge. Polite ,kind,courteous. Reliable. Could not remember full name of sara as well. The Staff are an asset to castlebene...
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Comment on agent fees
Good
Was this helpful? Yes
Nov 15,2017
Minithumbup
Lizzie Close
Louise Wray
By: 'MH Prop.Consul. Ltd.'
Nov 15,2017
0 people found
this helpful
I'm a part-time small scale property investor & can't thank Castledene Hartlepool enough for their perseverance, flexibility & professionalism in helping find tenants to fill my portfolio. They've done such a good job that I'm currently in the process of placing 5 more houses with them. I can't thank them enough! They're geniuses. And very hard working geniuses at that! Well done!...
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Comment on agent fees
Very good!
Was this helpful? Yes
Nov 15,2017
Minithumbup
Heike Miller
By: 'Carole Dawson'
Nov 15,2017
0 people found
this helpful
I have dealt with Heike over the last few months and have always found her to be extremely helpful, efficient, knowledgeable and patient. Nothing seems to be too much trouble. A real pleasure to speak to her....
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Comment on agent fees
Absolutely fine
Was this helpful? Yes
Nov 15,2017
Minithumbup
Louise Wray
Lizzie Close
By: 'Lynne Tucker'
Nov 15,2017
0 people found
this helpful
Hartlepool branch is amazing! Friendly approachable girls! Lizzy goes above and beyond and nothing is a problem. Always helpful, understanding and just a pleasure to deal with. Keep it going girls!!!...
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Comment on agent fees
Fantastic fees
Was this helpful? Yes
Nov 15,2017
Minithumbup
Georgia Fulcher
By: 'Natalie'
Nov 15,2017
0 people found
this helpful
Excellent service everytime ive dealt with this branch in particular Georgia. Always helped me and always got back in touch with me as promised. Would recommend to anyone!...
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Was this helpful? Yes
Nov 14,2017
Minithumbup
By: 'John S'
Nov 14,2017
0 people found
this helpful
From initially meeting Louise when she valued our house we had total confidence. She's very down to earth, honest and approachable. We listed the property and were very happy with the brochure Louise created for us. Happy to say we have accepted an offer and our sale is due to complete soon and it's been hassle free!!...
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Comment on agent fees
Value for money!
Was this helpful? Yes
Nov 14,2017
Minithumbup
Toni Harrison
By: 'Manali'
Nov 14,2017
0 people found
this helpful
Very helpful agent. Very kind and reasonable price. Can recoomend any one. They have nice property for rent. Haapy with the service....
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Comment on agent fees
Good
Was this helpful? Yes
Nov 14,2017
Minithumbup
Lizzie Close
Louise Wray
By: 'LANDLORD 1'
Nov 14,2017
0 people found
this helpful
As an experienced landlord and developer I have been in the property business for over 20 years . In that time I have dealt with and continue to deal with many Agents both in sales and lettings managing my portfolio of rental properties. I have been usuing Castledene in Hartlepool for several years now and my experience with Lizzie and Louise has always been a positive one. They are always working hard to deliver the best possible service to both landlords and tenants. If they say they will de...
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Comment on agent fees
Good
Was this helpful? Yes

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Last updated at 11:31 AM 31/03/2017 by allAgents

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Last updated at 11:31 AM 31/03/2017 by allAgents

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