• Staff picture
    Stuart
  • Staff picture
    Louise
  • Staff picture
    Lizzie
  • Staff picture
    Emma
  • Staff picture
    Georgia
  • Staff picture
    Toni
  • Staff picture
    Hannah
  • Staff picture
    Lilly
  • Staff picture
    Heike
  • Staff picture
    Laura
  • upload your photo
    Rachael
  • Staff picture
    Richard
  • upload your photo
    John-Paul
  • Staff picture
    Kashia
  • upload your photo
    Nicola
No description available.
Castledene Sales & Lettings

www.castledene.co.uk

Properties for Sale
Properties to Rent

“ Great service... ”

Jun 08,2018
Minithumbup
Lizzie
Louise
By: 'Great service'
Jun 08,2018
0 people found
this helpful
Castledene was recommended to me by another landlord and I am very pleased I used them. I have used two other letting agents in Hartlepool and the the service was the worst that could be imagined from both. In contrast Louise and especially Lizzie who ...
read full review
Comment on agent fees
Good for the level of service provided.
Was this helpful? Yes

“ Outstanding Customer Service... ”

Jun 08,2018
Minithumbdown
By: 'Outstanding Customer Service'
Jun 08,2018
0 people found
this helpful
I had a property that had not been rented out in 9 months and there were lots of issues to be resolved. Emma's drive and professionalism immediately re-assured me that she could get the property let and eased my worries. Emma went the extra mile ...
read full review
Was this helpful? Yes

“ Excellent... ”

Jun 05,2018
Minithumbup
Lizzie
Louise
By: 'Aimee'
Jun 05,2018
0 people found
this helpful
Excellent experience, Louise, Racheal and Lizzie were very helpful in getting our property rented within 1 day. They kept me updated with each step, I would defiantly recommend. Thanks Girls....
read full review
Comment on agent fees
Good
Was this helpful? Yes

“ Terrible experience... ”

Jun 04,2018
Minithumbdown
By: 'Graham'
Jun 04,2018
1 people found
this helpful
I live outstide the UK and had a number of investment properties managed by Castledene. Whilst I recognise that these were not in the greatest of areas to say I was disappointed by the management of my properties is an understatement. Even before letting the ...
read full review
Comment on agent fees
charging anything for the service received would have been too much
Was this helpful? Yes

“ Many thanks... ”

Jun 01,2018
Minithumbup
Richard
Toni
By: 'Roger Mance'
Jun 01,2018
0 people found
this helpful
To whom it may concern Big thank you to the great staff and great people to deal with, All professional and in the know how...highly recommend this branch for a great experience.... Regards Roger Mance...
read full review
Comment on agent fees
excellent
Was this helpful? Yes

“ Fantastic team at this office... ”

Jun 01,2018
Minithumbup
Richard
Kashia
By: 'Js clearance services waste disposal'
Jun 01,2018
0 people found
this helpful
Our company has worked as contractor s for the Easington office for a lot of years now and will carry on working with them hike ,Richard, Georgia, Toni, Kashia are are very professional and helpfull always quick and respond to emails quickly would recommend this ...
read full review
Was this helpful? Yes

“ The staff was really helpful and polite... ”

May 29,2018
Minithumbup
Emma
By: 'Trevor bates'
May 29,2018
0 people found
this helpful
I would like to thank all the staff for the help and support and emma and all the rest of the staff...
read full review
Comment on agent fees
Good exellent
Was this helpful? Yes

“ Professional & Friendly... ”

May 24,2018
Minithumbup
By: 'Mr M'
May 24,2018
0 people found
this helpful
I contacted Castledene as my property had been advertised with another agent for a while. Emma came out the next day and listed my property. She was helpful and really enthusiastic. She actually increased the rent and within one week had two people after it! ...
read full review
Comment on agent fees
Well worth it!
Was this helpful? Yes

“ House sale... ”

May 21,2018
Minithumbup
Nicola
Stuart
By: 'Pamela'
May 21,2018
0 people found
this helpful
Nicola and Stuart have been fantastic with the sale of our home. Always at the end of the phone and very down to earth...
read full review
Was this helpful? Yes

“ Nightmare tenants, great landlords!... ”

May 11,2018
Minithumbup
By: 'A. Knowles'
May 11,2018
0 people found
this helpful
I have been with Castledene for many years, I've seen a few staff changes recently but all for the better. Having had a struggle with my tenants not paying rent and damaging my property, which has been a really difficult time, the new team ...
read full review
Comment on agent fees
Good
Was this helpful? Yes

“ Outstanding service... ”

May 04,2018
Minithumbup
Hannah
Emma
By: 'Kath'
May 04,2018
0 people found
this helpful
I haven't had the best experience with my previous letting agent and never felt comfortable speaking to them. The staff at Castle Dene are truly amazing. If I have any questions or issues they answer and rectify ASAP. Hannah has been an absolute star ...
read full review
Comment on agent fees
Good
Was this helpful? Yes

“ Fantastic Staff... ”

May 04,2018
Minithumbup
Emma
Stuart
By: 'Paul Streener'
May 04,2018
0 people found
this helpful
Have been a tenant with this company for almost 3 years and never had a single problem. Always eager to help and deal with enquiries quickly and professionally looking forward to even longer years working together...
read full review
Was this helpful? Yes

“ Lettings... ”

Apr 30,2018
Minithumbup
Stuart
Emma
By: 'Miranda'
Apr 30,2018
0 people found
this helpful
I find Hannah, Emma, Stuart and Lilly to be very informative and helpful every month, with invoices and letting me know condition of Property, also on any repairs or services that need doing. If I don't have a repair/service person for the job ...
read full review
Comment on agent fees
Very good fair fees applied
Was this helpful? Yes

“ Landlord... ”

Apr 30,2018
Minithumbup
Hannah
Emma
By: 'CL'
Apr 30,2018
0 people found
this helpful
We have been extremely happy with the quick, efficient and pleasant service given to us by both Hannah and Emma...
read full review
Comment on agent fees
Good
Was this helpful? Yes

“ Excellent management and customer service... ”

Apr 30,2018
Minithumbup
Stuart
Hannah
By: 'Graham Ford'
Apr 30,2018
0 people found
this helpful
Seaham have managed our property for many years . They have always kept us fully advised and have arranged for work to be done at a competitive price . All the staff have interacted with us and we have received a professional service in all respects . We ...
read full review
Comment on agent fees
Very fair
Was this helpful? Yes

“ By the Seaham... ”

Apr 30,2018
Minithumbup
Hannah
Emma
By: 'Declan'
Apr 30,2018
0 people found
this helpful
Relaxed and friendly atmosphere in the office. Hannah, Emma, Stuart & Lilly have all been easy to deal with and prompt in answering queries. Appointments were kept and on time. Advice and assistance available when needed for having repairs, maintenance, etc. carried out on my ...
read full review
Comment on agent fees
Ok, on a monthly basis, a bit pricey for finding new tenants but likely to be inline with other agents.
Was this helpful? Yes

“ Reliable and friendly... ”

Apr 23,2018
Minithumbup
By: 'Steve Dunn'
Apr 23,2018
0 people found
this helpful
I've been using Castledene for the past year after a bad experience with a previous company. Castledene have been nothing but exemplary in sorting issues and finding a tenant. The whole team (Richard, Kashia, Toni, Heike and Georgia) are all friendly and helpful, with ...
read full review
Comment on agent fees
Very fair prices.
Was this helpful? Yes

“ Brilliant... ”

Apr 19,2018
Minithumbup
Lizzie
Louise
By: 'Natalie W'
Apr 19,2018
0 people found
this helpful
Really good customer service, from my first viewing to getting the keys for my new home, I couldn't be happier. The girls are so helpful and friendly....
read full review
Comment on agent fees
Good
Was this helpful? Yes

“ 1st Class Management Team... ”

Apr 19,2018
Minithumbup
Louise
Lizzie
By: 'Wyld'
Apr 19,2018
0 people found
this helpful
I have total confidence in the team to manage my portfolio, issues are dealt with fast and a resolution always found which means the management runs very smoothly....
read full review
Comment on agent fees
Good
Was this helpful? Yes

“ Excellent Service... ”

Apr 19,2018
Minithumbup
Richard
By: 'Hemupat'
Apr 19,2018
0 people found
this helpful
Since making the decision to change from my previous agent Hunters to Castledene, I have seen an immediate improvement in the level of service, communication and proactivity. Richard has always been positive and informative when helping me deal with the difficult tenant he inherited from ...
read full review
Was this helpful? Yes

“ Effortless... ”

Apr 19,2018
Minithumbup
Toni
By: 'DRS'
Apr 19,2018
0 people found
this helpful
Having been renting the same property since returning from Portugal and experienced the seamless and inobtrusive service provided by Toni at Castledene, I can honestly say that this is not the renting experience that I was always led to believe through the media. Toni couldn'...
read full review
Comment on agent fees
I have no problem with this agent's fees, especially the help they offered initially when we began the rental, that justified their fees instantly.
Was this helpful? Yes

“ Superb... ”

Apr 18,2018
Minithumbup
Toni
Heike
By: 'Seaside Lane Flat'
Apr 18,2018
0 people found
this helpful
The girls look after my Seaside land flat and have done a great job in securing me great tenants over the years. Their customer service is second to none and I have no hesitation in recommending them...
read full review
Was this helpful? Yes

“ Property Management... ”

Apr 18,2018
Minithumbup
Toni
By: 'Adam'
Apr 18,2018
0 people found
this helpful
Toni manages my property and we probably speak bi weekly. Her service, professionalism and timely responses are a great help, and I appreciate her dedication to both me and my tenant, thanks Toni!!...
read full review
Was this helpful? Yes

“ Excellent Service... ”

Apr 18,2018
Minithumbup
Georgia
By: 'Pam'
Apr 18,2018
0 people found
this helpful
I have mainly dealt with Georgia and have found her to be very efficient and effective with a very pleasant manner. When there was a break in recently she dealt with it promptly and efficiently relieving me of a lot of stress. I have also ...
read full review
Comment on agent fees
For the service I am getting I feel they are very reasonable.
Was this helpful? Yes

“ Patience... ”

Apr 18,2018
Minithumbup
Richard
Georgia
By: 'Daniel G'
Apr 18,2018
1 people found
this helpful
I have been dealing with this branch for quite some time now and dealt mainly with Richard and Georgia. I have been impressed particularly with the patience and determination shown to arrange the letting of my property (which is not in a particularly good area) ...
read full review
Comment on agent fees
Reasonable
Was this helpful? Yes

“ 5 star service... ”

Apr 18,2018
Minithumbup
Georgia
By: 'Ignatius Carrasco'
Apr 18,2018
0 people found
this helpful
Good product knowledge. Top notch customer service. Very helpful n polite staff. Always reply to emails n calls promptly. Provide professional advise. They strive hard to a...
read full review
Comment on agent fees
fair
Was this helpful? Yes

“ 5* Customer Service!... ”

Apr 12,2018
Minithumbup
Louise
Lizzie
By: 'Marisa Williams'
Apr 12,2018
0 people found
this helpful
Excellent customer service from Louise and Lizzie, very responsive and knowledgeable. They do put so much effort into managing my portfolio, the peace of mind allows me the freedom to spend time sourcing my next investment!...
read full review
Comment on agent fees
Very good.
Was this helpful? Yes

“ Excellent... ”

Apr 10,2018
Minithumbup
Louise
Lizzie
By: 'David P'
Apr 10,2018
0 people found
this helpful
Super service from viewing to application stage and then moving in. Lizzie has been really helpful and informative and we are so happy we chose to rent our home from CastleDene.. would definitely recommend....
read full review
Comment on agent fees
Good
Was this helpful? Yes

“ rental... ”

Apr 10,2018
Minithumbup
Lizzie
By: 'John'
Apr 10,2018
0 people found
this helpful
Lizzie Rachelle and Louise in particular Lizzie nothing has been to much trouble since we looked at our rental property Professional through and through...
read full review
Was this helpful? Yes

“ Excellent agent... ”

Apr 10,2018
Minithumbup
Louise
By: 'Lisa S'
Apr 10,2018
0 people found
this helpful
Have previously used other companies but castledene stand out and make letting my property easy and hassle free. Would recommend to any landlord...
read full review
Was this helpful? Yes

NAEA ARLA DPS


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
171 4 112 3 23 0 11 0 18 2

Agent Fees

No fees set.
Last updated at 11:31 AM 31/03/2017 by allAgents

Complaints Procedure

No procedure set.
Last updated at 11:31 AM 31/03/2017 by allAgents

Bishop Auckland
121 Newgate Street, Bishop Auckland DL14 7EN
(46)
Easington
Easington Business Centre, Seaside Lane, Easington SR8 3LJ
(79)
Hartlepool
19 Victoria Road, Hartlepool TS24 7SE
(156)
show all branches (4)
Seaham
12 Blandford Place, Seaham SR7 7EL
(58)


Book FREE Valuation

Agent logo