• Stuart Hutchinson
    Stuart Hutchinson
  • Louise Wray
    Louise Wray
  • Lizzie Close
    Lizzie Close
  • Phil Johnson
    Phil Johnson
  • Emma Wilkinson
    Emma Wilkinson
  • Georgia Fulcher
    Georgia Fulcher
  • Caroline Ryan
    Caroline Ryan
  • Toni Harrison
    Toni Harrison
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    Hannah
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    Lesley-Anne Smith
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    Lilly Robinson
  • Heike Miller
    Heike Miller
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    Laura Black
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    Jordan Benson
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    Rachael
  • Richard Daly
    Richard Daly
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    John-Paul
  • Kashia Alvey
    Kashia Alvey
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Castledene Sales & Lettings

www.castledene.co.uk

Properties for Sale
Properties to Rent

“ Brilliant... ”

Apr 19,2018
Minithumbup
Lizzie Close
Louise Wray
By: 'Natalie W'
Apr 19,2018
0 people found
this helpful
Really good customer service, from my first viewing to getting the keys for my new home, I couldn't be happier. The girls are so helpful and friendly....
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Comment on agent fees
Good
Was this helpful? Yes

“ 1st Class Management Team... ”

Apr 19,2018
Minithumbup
Louise Wray
Lizzie Close
By: 'Wyld'
Apr 19,2018
0 people found
this helpful
I have total confidence in the team to manage my portfolio, issues are dealt with fast and a resolution always found which means the management runs very smoothly....
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Comment on agent fees
Good
Was this helpful? Yes

“ Excellent Service... ”

Apr 19,2018
Minithumbup
Richard Daly
By: 'Hemupat'
Apr 19,2018
0 people found
this helpful
Since making the decision to change from my previous agent Hunters to Castledene, I have seen an immediate improvement in the level of service, communication and proactivity. Richard has always been positive and informative when helping me deal with the difficult tenant he inherited from ...
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Was this helpful? Yes

“ Do not invest in this area... ”

Apr 19,2018
Minithumbdown
John-Paul
By: 'Northeast voids and damage avoid'
Apr 19,2018
0 people found
this helpful
Voids, damage, local council tax still payable & you will lose much of the purchase price when Castledene or a local auction house have to sell it for you....
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Comment on agent fees
Bad
Was this helpful? Yes

“ Effortless... ”

Apr 19,2018
Minithumbup
Toni Harrison
By: 'DRS'
Apr 19,2018
0 people found
this helpful
Having been renting the same property since returning from Portugal and experienced the seamless and inobtrusive service provided by Toni at Castledene, I can honestly say that this is not the renting experience that I was always led to believe through the media. Toni couldn'...
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Comment on agent fees
I have no problem with this agent's fees, especially the help they offered initially when we began the rental, that justified their fees instantly.
Was this helpful? Yes

“ Superb... ”

Apr 18,2018
Minithumbup
Toni Harrison
Heike Miller
By: 'Seaside Lane Flat'
Apr 18,2018
0 people found
this helpful
The girls look after my Seaside land flat and have done a great job in securing me great tenants over the years. Their customer service is second to none and I have no hesitation in recommending them...
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Was this helpful? Yes

“ Property Management... ”

Apr 18,2018
Minithumbup
Toni Harrison
By: 'Adam'
Apr 18,2018
0 people found
this helpful
Toni manages my property and we probably speak bi weekly. Her service, professionalism and timely responses are a great help, and I appreciate her dedication to both me and my tenant, thanks Toni!!...
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Was this helpful? Yes

“ Excellent Service... ”

Apr 18,2018
Minithumbup
Georgia Fulcher
By: 'Pam'
Apr 18,2018
0 people found
this helpful
I have mainly dealt with Georgia and have found her to be very efficient and effective with a very pleasant manner. When there was a break in recently she dealt with it promptly and efficiently relieving me of a lot of stress. I have also ...
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Comment on agent fees
For the service I am getting I feel they are very reasonable.
Was this helpful? Yes

“ Patience... ”

Apr 18,2018
Minithumbup
Richard Daly
Georgia Fulcher
By: 'Daniel G'
Apr 18,2018
0 people found
this helpful
I have been dealing with this branch for quite some time now and dealt mainly with Richard and Georgia. I have been impressed particularly with the patience and determination shown to arrange the letting of my property (which is not in a particularly good area) ...
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Comment on agent fees
Reasonable
Was this helpful? Yes

“ 5 star service... ”

Apr 18,2018
Minithumbup
Georgia Fulcher
By: 'Ignatius Carrasco'
Apr 18,2018
0 people found
this helpful
Good product knowledge. Top notch customer service. Very helpful n polite staff. Always reply to emails n calls promptly. Provide professional advise. They strive hard to a...
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Comment on agent fees
fair
Was this helpful? Yes

“ Terrible!... ”

Apr 18,2018
Minithumbdown
Toni Harrison
Georgia Fulcher
By: 'Bruce'
Apr 18,2018
0 people found
this helpful
Quite honestly the worst agent I have come across. They do not pass on information from tenants, and one more than one occasion this resulted in problems with the property escalating and huge bills being incurred. No regard for your requests and do not double ...
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Comment on agent fees
Very very high
Was this helpful? Yes

“ 5* Customer Service!... ”

Apr 12,2018
Minithumbup
Louise Wray
Lizzie Close
By: 'Marisa Williams'
Apr 12,2018
0 people found
this helpful
Excellent customer service from Louise and Lizzie, very responsive and knowledgeable. They do put so much effort into managing my portfolio, the peace of mind allows me the freedom to spend time sourcing my next investment!...
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Comment on agent fees
Very good.
Was this helpful? Yes

“ Excellent... ”

Apr 10,2018
Minithumbup
Louise Wray
Lizzie Close
By: 'David P'
Apr 10,2018
0 people found
this helpful
Super service from viewing to application stage and then moving in. Lizzie has been really helpful and informative and we are so happy we chose to rent our home from CastleDene.. would definitely recommend....
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Comment on agent fees
Good
Was this helpful? Yes

“ rental... ”

Apr 10,2018
Minithumbup
Lizzie Close
By: 'John'
Apr 10,2018
0 people found
this helpful
Lizzie Rachelle and Louise in particular Lizzie nothing has been to much trouble since we looked at our rental property Professional through and through...
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Was this helpful? Yes

“ Excellent agent... ”

Apr 10,2018
Minithumbup
Louise Wray
By: 'Lisa S'
Apr 10,2018
0 people found
this helpful
Have previously used other companies but castledene stand out and make letting my property easy and hassle free. Would recommend to any landlord...
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Was this helpful? Yes

“ Excellent Service... ”

Apr 10,2018
Minithumbup
Rachael
Louise Wray
By: 'Keith'
Apr 10,2018
0 people found
this helpful
From my initial enquiry through to getting the keys for my new rental property the service has been faultless. Nothing is too much for the girls, I would definitely rent via Castledene again...
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Comment on agent fees
Very Reasonable
Was this helpful? Yes

“ Happy Landlord... ”

Apr 09,2018
Minithumbup
Louise Wray
Lizzie Close
By: 'J Cameron'
Apr 09,2018
0 people found
this helpful
Delighted with the service I have received since passing my portfolio to the team at Hartlepool. Nothing is a problem and the girls are incredibly efficient and very hard working....
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Comment on agent fees
Good
Was this helpful? Yes
Mar 13,2018
Minithumbup
Lizzie Close
Louise Wray
By: 'Lou Jam'
Mar 13,2018
0 people found
this helpful
Really can't fault the staff at CastleDene, they have made moving home such a really easy and pleasant experience. Nothing is a problem for Liz and Louise, they really couldn't be any more helpful....
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Comment on agent fees
Good
Was this helpful? Yes
Mar 13,2018
Minithumbup
Louise Wray
Lizzie Close
By: 'Becca'
Mar 13,2018
0 people found
this helpful
From initially booking a viewing on our dream home, threw referencing and then getting the keys, nothing has been too much effort. The house was immaculately clean upon move in and the paperwork we received including a full photographic inventory really gave us confidence in ...
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Comment on agent fees
Good
Was this helpful? Yes
Mar 13,2018
Minithumbup
Louise Wray
By: 'Patricia'
Mar 13,2018
0 people found
this helpful
I use Louise many years ago to find a tenant for my house, when I was given notice to vacate after 5 years, I tracked Louise down to Casteledene and was delighted I did, yet again, she found me the perfect tenant. If your looking to ...
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Comment on agent fees
Good
Was this helpful? Yes
Mar 09,2018
Minithumbup
Heike Miller
By: 'Daniel'
Mar 09,2018
0 people found
this helpful
Hieke helped me with a property swap on the day. I was happy with one property I was meant to move in to and Hieke swiftly had me swapped to another house same area on the same day! I didn't know that was possible ...
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Comment on agent fees
Good
Was this helpful? Yes
Mar 01,2018
Minithumbup
Lizzie Close
By: 'Chloe'
Mar 01,2018
0 people found
this helpful
Fantastic staff, really helpful would definitely recommend them to others as they have made renting my first house quick and easy and stress free...
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Was this helpful? Yes
Feb 28,2018
Minithumbup
Louise Wray
Lizzie Close
By: 'Tony'
Feb 28,2018
0 people found
this helpful
No problem recommending Louise and Lizzie and the rest of the team at CastleDene. Brilliant service, having worked closely with Lizzie I can't fault her and her attention to detail!...
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Comment on agent fees
Good
Was this helpful? Yes
Feb 28,2018
Minithumbup
Lizzie Close
Louise Wray
By: 'Happy landlord'
Feb 28,2018
0 people found
this helpful
My first experience with CASTLEDENE Hartlepool that I will gladly repeat in the future. Outstanding friendly service and more importantly a quick result in finding a tenant...
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Comment on agent fees
Reasonable
Was this helpful? Yes
Feb 22,2018
Minithumbup
Louise Wray
Lizzie Close
By: 'D Brooksbank'
Feb 22,2018
0 people found
this helpful
I have property all over the country and as such have to use my fair share of agents. How I wish CastleDene could deal with my portfolio in the south of England! The service is second to none and far superior than any other agent ...
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Comment on agent fees
Excellent
Was this helpful? Yes
Feb 21,2018
Minithumbup
Louise Wray
Lizzie Close
By: 'J Richards'
Feb 21,2018
0 people found
this helpful
Really genuinely happy with how the team manages my portfolio of houses. Leaves me with time to find more properties!...
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Comment on agent fees
Excellent
Was this helpful? Yes
Feb 21,2018
Minithumbup
Louise Wray
Lizzie Close
By: 'Stella'
Feb 21,2018
0 people found
this helpful
Wonderful service from start to finish, really couldn't rate Louise, Lizzie and the team at CastleDene highly enough. 5 Star Service!...
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Comment on agent fees
Good
Was this helpful? Yes
Feb 19,2018
Minithumbup
Louise Wray
Lizzie Close
By: 'Jenny'
Feb 19,2018
0 people found
this helpful
Great girls, friendly, approachable and go out of their way to help. That's why I've stayed with CastleDene to rent my house, gives me peace of mind as a tenant that any issues I may have are always dealt with....
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Comment on agent fees
Totally, especially to have the confidence of knowing you can rely on your landlord
Was this helpful? Yes
Feb 19,2018
Minithumbup
Louise Wray
Lizzie Close
By: 'D Jack'
Feb 19,2018
0 people found
this helpful
Brilliant customer service, nothing is an issue, Louise is very knowledgeable on the market and on the rare occasion we've had problems, her knowledge of legislation is fantastic and Lizzie is a superstar, any time I request anything i.e. a statement, its there ...
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Comment on agent fees
good
Was this helpful? Yes
Feb 16,2018
Minithumbup
Heike Miller
By: 'Hannah Chuk'
Feb 16,2018
1 people found
this helpful
Heike was efficient, reasonable, friendly and professional- couldn't ask for more. Heike Miller went above and beyond to assist us and I would highly recommend her....
read full review
Comment on agent fees
Very reasonable fees.
Was this helpful? Yes

NAEA ARLA DPS


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
163 4 106 3 22 0 11 0 15 2

Agent Fees

No fees set.
Last updated at 11:31 AM 31/03/2017 by allAgents

Complaints Procedure

No procedure set.
Last updated at 11:31 AM 31/03/2017 by allAgents

Bishop Auckland
121 Newgate Street, Bishop Auckland DL14 7EN
(43)
Easington
Easington Business Centre, Seaside Lane, Easington SR8 3LJ
(76)
Hartlepool
19 Victoria Road, Hartlepool TS24 7SE
(152)
show all branches (4)
Seaham
12 Blandford Place, Seaham SR7 7EL
(50)


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