• Stuart Hutchinson
    Stuart Hutchinson
  • Louise Wray
    Louise Wray
  • Lizzie Close
    Lizzie Close
  • Phil Johnson
    Phil Johnson
  • Emma Wilkinson
    Emma Wilkinson
  • Claire Mullan
    Claire Mullan
  • Georgia Fulcher
    Georgia Fulcher
  • Caroline Ryan
    Caroline Ryan
  • Toni Harrison
    Toni Harrison
  • Sophie Carr
    Sophie Carr
  • Jean Rankin
    Jean Rankin
  • claim your profile
    Hannah
No description available.
 
www.castledene.co.uk Properties for sale
Properties for rent
Sep 21,2017
Minithumbup
By: 'Stephen'
Sep 21,2017
0 people found
this helpful
Currently renting from castledene, staff were amazing in helping me out. Would highly recommend these if your looking for some where to rent 😁...
read full review
Comment on agent fees
Good
Was this helpful? Yes
Sep 21,2017
Minithumbup
Hannah
By: 'Simon M'
Sep 21,2017
0 people found
this helpful
I moved my property portfolio to Castledene when Hannah moved to her current role. The reason I did so was due to Hannah's excellence at her job. She is proactive, alert, approachable and highly professional. She knows her market and is always pragmatic in dealing with any problems. I always feel she is acting in my interests at all times and that is essential in choosing a letting agent. I would recommend Hannah and Castledene without hesitation....
read full review
Comment on agent fees
Competitive
Was this helpful? Yes
Aug 29,2017
Minithumbup
By: 'Fred'
Aug 29,2017
0 people found
this helpful
Most probably the worst service I have received from an agent yet. Having let property through agents for 20 years I've depended upon the services of highly qualified agents a lot over this time. Sadly having to remove all properties from Castldene. They lie, they authorise ings without approval, they get you to purchase by overselling, there is no consistency between what each agent tells you. They even got me to pay for items which the tenants never received....
read full review
Comment on agent fees
Over priced, even compared to market.
Was this helpful? Yes
Jun 23,2017
Minithumbup
Lizzie Close
Louise Wray
By: 'Matt'
Jun 23,2017
0 people found
this helpful
I've been using Castledene for a number of years now and have been very happy with the service that I receive. Louise and Lizzie are extremely responsive to my needs and those of my tenants. In all honesty, of late, I've had very little contact with the office except to hear that all is well! I can trust Louise and Lizzie to get on with the job and leave me to get on with mine, a perfect solution. Thanks guys, top notch....
read full review
Comment on agent fees
Fees in my mind are always negotiable. Although I think the fees are high, they're in line with market rates in the area.
Was this helpful? Yes
Jun 05,2017
Minithumbup
Jean Rankin
Phil Johnson
By: 'Alf'
Jun 05,2017
0 people found
this helpful
Having dealt with Jean and Phil, I have nothing but praise for the pair of them. Totally professional and very knowledgeable. Would defiantly recommend....
read full review
Comment on agent fees
good
Was this helpful? Yes
Jun 01,2017
Minithumbup
Louise Wray
Lizzie Close
By: 'Barbara'
Jun 01,2017
0 people found
this helpful
Louise and Lizzie are really lovely girls - very friendly and helpful - would recommend them to any of my friends - also Callum very helpful and friendly...
read full review
Was this helpful? Yes
May 14,2017
Minithumbup
Claire Mullan
By: 'KC'
May 14,2017
0 people found
this helpful
I have no prior experience of being a landlord so was really nervous when I first contacted Castledene, my nerves quickly disappeared when I spoke to Claire though, she explained everything thoroughly and answered all of my questions. The service Claire has given me was exceptional, I have complete trust in her....
read full review
Comment on agent fees
Fees were reasonable.
Was this helpful? Yes
May 13,2017
Minithumbup
Claire Mullan
By: 'Louise'
May 13,2017
0 people found
this helpful
Claire has recently taken over the management of my portfolio from initially managing it myself, I am really happy with how things have been managed her communication and service has been fantastic...
read full review
Was this helpful? Yes
May 13,2017
Minithumbup
Caroline Ryan
By: 'Karen'
May 13,2017
0 people found
this helpful
I have been a tenant with Castledene for just over a year now and can honestly say I've had no problems what so ever. The service we have had has always been really good and we can't fault it. Nothing is to much trouble for the staff and they are so helpful. I would highly recommend Castledene to anyone looking to rent or buy a house....
read full review
Was this helpful? Yes
May 13,2017
Minithumbup
Caroline Ryan
By: 'Henry'
May 13,2017
0 people found
this helpful
Castledene have always been my go to people for renting out my houses. My personal portfolio manager is Caroline which I am very happy with the service she provides. Her knowledge within her job is second to none and I am confident she will always gave me honest and correct information. I recommend Castledene to all other landlords that surround me...
read full review
Comment on agent fees
Good
Was this helpful? Yes
May 11,2017
Minithumbup
Louise Wray
Lizzie Close
By: 'Jo gerry'
May 11,2017
1 people found
this helpful
I had previously always looked after my own property but when the tenant stopped paying rent and frankly was a huge burden to me, I just didn't know what to do. A friend recommended Louise to me and I'm so glad I took that advice. Louise gave me the best advice and put together a course of action. Ultimately, we ended that tenancy in the fastest time and without causing me extra stress and since then Louise and Lizzie have found a new tenant and continue to manage my property. I now have a stres...
read full review
Comment on agent fees
Worth every penny
Was this helpful? Yes
May 11,2017
Minithumbup
Caroline Ryan
Toni Harrison
By: 'SR Gas and Heating'
May 11,2017
0 people found
this helpful
I have worked with Castledene since August and find all office staff first and foremost professional, friendly and down to earth....
read full review
Comment on agent fees
Good
Was this helpful? Yes
May 11,2017
Minithumbup
By: 'MJO'
May 11,2017
0 people found
this helpful
Dealt with Callum - great guy - honest advice no salesman gimics just to the point and thats what I like! Cheers!...
read full review
Was this helpful? Yes
May 11,2017
Minithumbup
By: 'Susan Bennett'
May 11,2017
0 people found
this helpful
I have recently moved into a property which I was very nervous about, CastleDene provided excellent customer care during a difficult time, thank you...
read full review
Was this helpful? Yes
May 10,2017
Minithumbup
Emma Wilkinson
By: 'Gail'
May 10,2017
0 people found
this helpful
I have dealt with Emma whilst she has been employed by Castledene but i have known her for a lot of years from previous employments. I always believe that she deals with me in a professional manner. I would not hesitate to recommend her to any prospective landlords or even prospective tenants....
read full review
Comment on agent fees
Good agents fees.
Was this helpful? Yes
May 10,2017
Minithumbup
Toni Harrison
By: 'Rose'
May 10,2017
0 people found
this helpful
Toni took over the management of my (3 property) portfolio approx. 12 months ago, and during that time I have been absolutely delighted with her work. She is very proactive in that she responds quickly and efficiently to landlord and tenants requests and is solution focused when faced with a challenge. She is also a pleasure to deal with! Toni's management of my 'difficult' property has been utterly superb. During its 18 month void period, this property has certainly presented us with very pa...
read full review
Comment on agent fees
Good value for money!
Was this helpful? Yes
May 10,2017
Minithumbup
Georgia Fulcher
By: 'Chrissy'
May 10,2017
0 people found
this helpful
Big thankyou to castle dene . And Georgia and her team.have helped me from start to finish moving into my renting house . I would highly recommend . Thank you again.😀...
read full review
Comment on agent fees
Very good
Was this helpful? Yes
May 09,2017
Minithumbup
Louise Wray
By: 'C Stokes'
May 09,2017
0 people found
this helpful
Delighted with the service offered. Louise gave an honest and realistic market valuation, we sold our house fast and without hassle and were kept fully up to date though out the sale. Would certainly recommend to anyone looking to sell....
read full review
Comment on agent fees
Excellent
Was this helpful? Yes
May 09,2017
Minithumbup
Louise Wray
Lizzie Close
By: 'Jefferson'
May 09,2017
0 people found
this helpful
No hesitations whatsoever in giving these two 5 stars! Lizzie and Louise are the most effective managing agents I've ever dealt with. Both are knowledgeable, effective and handle anything with ease and total professionalism!...
read full review
Comment on agent fees
Superb for the service received
Was this helpful? Yes
May 09,2017
Minithumbup
Louise Wray
By: 'Esther'
May 09,2017
0 people found
this helpful
Louise came and valued my house for our elderly parents, she was kind and considerate throughout and never once gave us the hard sell. Throughout the marketing process Louise was so understanding surrounding access and actually communicating with us and our parents in a very 'human' way. Really kind and genuinely lovely and we wish her all the best. Thanks again for everything....
read full review
Comment on agent fees
Excellent
Was this helpful? Yes
May 06,2017
Minithumbup
By: 'Mr Connolly'
May 06,2017
0 people found
this helpful
Impeccable service. I have dealt with letting agents for over 10 years on my various rental properties and I can safely say that Lindsey and her team are among the best....
read full review
Comment on agent fees
Reasonable, transparent and fair.
Was this helpful? Yes
May 04,2017
Minithumbup
Claire Mullan
By: 'Dave C'
May 04,2017
0 people found
this helpful
The help I have had from Claire and the management of my property for the last two years has been first class. Claire is always on hand with help and advice and any problems have been dealt with for me with no fuss. I hope that Claire continues to help me look after my property for many years to come. I would not hesitate to recommend Claire in the future....
read full review
Comment on agent fees
Excellent, reasonable fees.
Was this helpful? Yes
May 03,2017
Minithumbup
Lizzie Close
Louise Wray
By: 'Taylor allan'
May 03,2017
0 people found
this helpful
Lizzie and Louise are always friendly and extremely helpful! Any questions I have are always answered quickly and any repairs are arranged straight away....
read full review
Comment on agent fees
Good fees, no complaints
Was this helpful? Yes
May 03,2017
Minithumbup
By: 'Dan'
May 03,2017
0 people found
this helpful
We recently completed our property purchase. Our agent was Callum, from start to finish Callum's professionalism was first rate. I would definitely use Castledene again. Thanks again Callum....
read full review
Was this helpful? Yes
May 03,2017
Minithumbup
Louise Wray
Lizzie Close
By: 'Jane & Gary Martin'
May 03,2017
0 people found
this helpful
We have been speaking with Lizzie and Louise for some time now. They are both great, Lizzie especially. She has always worked professionally and friendly, helping us along the way. Great Team would highly recommend them, a credit to Castledene. Keep up the good work. Best wishes Jane and Gary Martin...
read full review
Comment on agent fees
Good
Was this helpful? Yes
May 03,2017
Minithumbup
Claire Mullan
By: 'Mr Mac'
May 03,2017
0 people found
this helpful
Claire has personally helped me with transferring my property portfolio over from a different agent who I have not been happy with. The transfer has been smooth and efficient and I am really impressed with the service I have received since the transfer. I would highly recommend Castledene to all landlords....
read full review
Comment on agent fees
Excellent transfer fees for the quality of service
Was this helpful? Yes
May 02,2017
Minithumbup
By: 'John'
May 02,2017
0 people found
this helpful
I've dealt with Callum for about a year now and can't thank him enough - goes above and beyond even helps me project manage my refurbishments so that I can get a tenant in quickly....
read full review
Was this helpful? Yes
May 02,2017
Minithumbup
By: 'PD'
May 02,2017
0 people found
this helpful
Thanks Callum for your help, it's hard to find someone to trust when living aboard to give me the best advice on investment properties but you certainly help with that - thank you!...
read full review
Was this helpful? Yes
May 02,2017
Minithumbup
Toni Harrison
By: 'House Medics'
May 02,2017
0 people found
this helpful
I have worked with castledene for over a year, find all office staff first and foremost professional friendly down to earth can not find fault with any of them. Would recommend this company all day every day. The House Medics Team....
read full review
Comment on agent fees
Good
Was this helpful? Yes
May 02,2017
Minithumbup
Toni Harrison
Claire Mullan
By: 'Jammydodger'
May 02,2017
0 people found
this helpful
Good level of service at all times, communication very good, all monies paid expeditiously, staff I have dealt with most helpful and polite, would happily use again ....
read full review
Comment on agent fees
Fees very competitive compared to other companies with same are of expertise.
Was this helpful? Yes

NAEA ARLA DPS


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
75 2 36 2 15 0 10 0 6 2

Job vacancies

Please see a list of jobs available

Agent Fees

No fees set.
Last updated at 11:31 AM 31/03/2017 by allAgents

Complaints Procedure

No procedure set.
Last updated at 11:31 AM 31/03/2017 by allAgents

Awards won by Castledene Sales & Lettings

Individual Branch Awards


Bishop Auckland
121 Newgate Street, Bishop Auckland DL14 7EN
(15)
Easington
Easington Business Centre, Seaside Lane, Easington SR8 3LJ
(39)
Hartlepool
19 Victoria Road, Hartlepool TS24 7SE
(65)
show all branches (4)
Seaham
12 Blandford Place, Seaham SR7 7EL
(24)


.

Make an Enquiry