• Stuart Hutchinson
    Stuart Hutchinson
  • Louise Wray
    Louise Wray
  • Lizzie Close
    Lizzie Close
  • Callum Conroy
    Callum Conroy
  • Leanne Beattie
    Leanne Beattie
  • Phil Johnson
    Phil Johnson
  • Emma Wilkinson
    Emma Wilkinson
  • Collette Povey
    Collette Povey
  • Claire Mullan
    Claire Mullan
  • Rebecca Tupling
    Rebecca Tupling
  • Georgia Fulcher
    Georgia Fulcher
  • Caroline Ryan
    Caroline Ryan
  • Toni Harrison
    Toni Harrison
  • Lindsey Glass
    Lindsey Glass
  • Sophie Carr
    Sophie Carr
  • Jean Rankin
    Jean Rankin
No description available.
Properties for sale
Properties for rent
Apr 22,2017
Minithumbup
By:
Apr 22,2017
Featured Review
0 people found
this helpful
Rented out my property with Castledene and had a great experience. Great tenants and no issues. Statements received each month with no surprises....
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Comment on agent fees
Clear and transparent
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Apr 22,2017
Minithumbup
Louise Wray
Lizzie Close
By:
Apr 22,2017
Featured Review
0 people found
this helpful
Always pleased to be working with Castledene Hartlepool ! Lizzie and Louise are courteous and on the ball with all the information I need to give them the best service they deserve to keep their clients happy!...
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Apr 21,2017
Minithumbup
Lizzie Close
Louise Wray
By:
Apr 21,2017
Featured Review
0 people found
this helpful
After many years of difficulty with a letting agent we switched to Castledene based on the good impression from their website. I have mostly dealt with Lizzie from the start. They took on a property with various issues and have sorted everything out and it has now been running smoothly for some time much to the relief of both landlord and tenant. Highly recommended for an understanding and professional approach....
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Comment on agent fees
Perfectly reasonable fees.
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Apr 21,2017
Minithumbup
Louise Wray
Lizzie Close
By:
Apr 21,2017
Featured Review
0 people found
this helpful
Genuinely delighted with the service and level of professionalism which I receive from Louise and Lizzie. I am more than confident that my portfolio is in safe hands, it's well managed and maintained which leaves me with more time to concentrate on sourcing new properties rather than worrying about the ones I have! Keep up the good work girls!!...
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Comment on agent fees
10% is more than fair for the level of service.
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Apr 21,2017
Minithumbup
Lizzie Close
Louise Wray
By:
Apr 21,2017
Featured Review
0 people found
this helpful
Hi I think I really must stop and praise this pair. From the get go both Lizzie and Louise have been so helpful and are a definite asset to the company. They have a wide range of knowledge, not just within their own fields and have helped me enormously with the best advice throughout this testing period in my life. FIVE ***** STARS for them both and I wish them all the best in the future as they both deserve it. Kind Regards Alan and keep Smiling :)...
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Comment on agent fees
I believe the fees are acceptable for the excellent service given
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Apr 21,2017
Minithumbup
Louise Wray
Lizzie Close
By:
Apr 21,2017
0 people found
this helpful
I have had my property looked after by Louise and Lizzie for about 8 months , they do a great job , always in contact with me about repairs ect , prompt reply if emailed ect...
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Comment on agent fees
Good
Was this helpful? Yes
Apr 21,2017
Minithumbup
Louise Wray
Lizzie Close
By:
Apr 21,2017
0 people found
this helpful
Great service, rented a couple of houses, but not had service like I have very good ,louise and lizzie are great and there to help if any problems,also they work together as a great team very happy tenant as we make as a home that is down to Castledene Hartlepool .keep making peoples dreams come true thanks MR P ROOTS...
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Comment on agent fees
GOOD
Was this helpful? Yes
Apr 21,2017
Minithumbup
Louise Wray
Lizzie Close
By:
Apr 21,2017
0 people found
this helpful
Assertive , professional , knowledgable and flexible , four of the key attributes for me. I have been using Louise and Lizzie for nearly a year now and would have no hesitation in recommending them - in fact , I already have....
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Comment on agent fees
competitive
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Apr 21,2017
Minithumbup
Caroline Ryan
By:
Apr 21,2017
0 people found
this helpful
I have worked alongside Caroline for the last couple of months to which she has managed my properties efficiently and effectively, she ensured I was kept up to date at all times even when the news wasn't always fantastic which is to be expected in some cases. I would recommend Castledene to any of my friends I know that are looking to Invest or rent out properties as the whole process has been smooth sailing from start to finish and I hope to have a long happy relationship with Castledene in t...
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Apr 20,2017
Minithumbdown
Louise Wray
Lizzie Close
By:
Apr 20,2017
0 people found
this helpful
Louise and Lizzie where very helpful when we decided to move out for the first time and rent. Answered all the questions we asked even if they sounded silly. Very friends and helpful service. Couldn't of asked for better people to deal with to get us into our very first home. Thanks alot and thanks for even still being as helpful if we have any queries...
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Apr 20,2017
Minithumbup
Louise Wray
Lizzie Close
By:
Apr 20,2017
0 people found
this helpful
Louise and Lizzy have been first class since the day we showed an interest in our home. Approachable, friendly and nothings a problem to them. Keep it ladies :-) xx...
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Comment on agent fees
Excellent
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Apr 20,2017
Minithumbup
Lindsey Glass
Sophie Carr
By:
Apr 20,2017
0 people found
this helpful
The team at Castledene are very helpful and are always on hand to help with any questions I have about my rental property. I found this company very unique when moving my tenant in as I had the say on pretty much everything so I knew exactly who was moving into my home! Fees are competitive and good value for money....
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Apr 20,2017
Minithumbup
Louise Wray
Lizzie Close
By:
Apr 20,2017
0 people found
this helpful
I am a relative new comer to the Buy to Let market and these two ladies have helped me enormously in getting my 'let' off the ground. I have been impressed by their thorough and business like approach and they continue to do a good job....
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Comment on agent fees
Good
Was this helpful? Yes
Apr 20,2017
Minithumbup
Lizzie Close
Louise Wray
By:
Apr 20,2017
0 people found
this helpful
We have been with Castledene for a number of years now and cannot recommend them too highly. We had trouble with our last Agents and Louise and Lizzie came to our rescue. They are extremely professional, highly efficient and very approachable. We receive an excellent service from them and could not manage without them....
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Comment on agent fees
Good
Was this helpful? Yes
Apr 19,2017
Minithumbup
Stuart Hutchinson
Lindsey Glass
By:
Apr 19,2017
0 people found
this helpful
Castledene have been so helpful when I have been looking for an apartment. Lindsey has helped me with arranging viewings and also giving me all the information required. Upon viewing a property in Gray Court Stuart was very friendly. Would highly recommend this Estate Agents to anybody looking for a new home....
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Apr 17,2017
Minithumbup
Callum Conroy
By:
Apr 17,2017
0 people found
this helpful
I was looking at selling my house and spoke with Callum. It was a nice change speaking to someone who didn't give me the usual 'estate agent' drivel! He was honest with the valuation of my property and the best strategy to go for. Thank you for been honest if I decide to sell anymore of my properties I will certainly use you again!...
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Apr 14,2017
Minithumbup
By:
Apr 14,2017
0 people found
this helpful
I've dealt with Castledene in Seaham for a number of years now and I can not fault them one bit. Always there if you need help, and always polite and courteous on the phone. An absolute pleasure to deal with....
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Apr 14,2017
Minithumbup
Jean Rankin
By:
Apr 14,2017
0 people found
this helpful
I found CastleDene very helpful and Jean who showed me around a property was really chatty and professional. I would recommend them to anybody....
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Comment on agent fees
Fair
Was this helpful? Yes
Apr 14,2017
Minithumbup
Stuart Hutchinson
By:
Apr 14,2017
0 people found
this helpful
Stuart always deals with any queries regarding the property promptly and professionally. Providing honest and up to date feedback when necessary....
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Apr 13,2017
Minithumbup
Callum Conroy
By:
Apr 13,2017
0 people found
this helpful
I've dealt with Castledene now for the past 6 months and can't thank Callum enough for his advice on helping me find an investment property!...
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Apr 13,2017
Minithumbup
Callum Conroy
By:
Apr 13,2017
0 people found
this helpful
Just want to say a massive thank you to Callum for helping me build my portfolio. I have dealt with other companies and individuals before and all they care about is getting their commison. Callum gives honest advice and genuinely wants you to be happy with the deal first before you commit to it. There are a lot of sharks out there and thankfully by dealing with Callum he's stopped me getting bit!...
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Apr 13,2017
Minithumbup
Emma Wilkinson
By:
Apr 13,2017
0 people found
this helpful
Castledene was able to help me with all my inquiries quickly and efficiently. I felt very confident that I was being given all the information I needed....
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Was this helpful? Yes
Apr 13,2017
Minithumbup
Sophie Carr
By:
Apr 13,2017
0 people found
this helpful
I wish all people involved in the property sector were as helpful as the people at Castledene. They kept in contact throughout the process working within tight time constraints. They acted as the liaison with third parties when we couldn't do so much whilst trying to fit everything during working hours. Thank you!...
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Apr 13,2017
Minithumbup
Georgia Fulcher
Caroline Ryan
By:
Apr 13,2017
0 people found
this helpful
Great agency managed to answer all relevant questions Dealt with any worries I have of moving into my own property...
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Apr 13,2017
Minithumbup
Sophie Carr
By:
Apr 13,2017
0 people found
this helpful
Castledene have done an excellent job in selling my house quickly and at an excellent price. From the initial valuation through to photography and advertisement, everything went extremely smoothly and to timescale. From the first day of being on the market viewers have been shown the property. Would definitely advise using Castledene if you want to sell your property quickly!...
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Apr 13,2017
Minithumbup
Leanne Beattie
Phil Johnson
By:
Apr 13,2017
0 people found
this helpful
My experience of the Castledene group of companies is excellent. As a corporate landlord and developer, we frequently use estate agents throughout the region and have a good benchmark for the better firms. Castledene are, without doubt, the best we have found. We use a number of the Castledene and subsidiary branches. In particularly, the service offered to us from the Bishop Auckland branch is first rate. This branch manages a number of our properties in our residential portfolio. The team are...
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Apr 12,2017
Minithumbup
Louise Wray
Lizzie Close
By:
Apr 12,2017
0 people found
this helpful
Let my property using Castledene Hartlepool and couldn't fault the service. Louise and Lizzie provided a seamless service from start to finish and still continue to do so. Would highly recommend. Thanks girls!...
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Comment on agent fees
Good
Was this helpful? Yes
Apr 12,2017
Minithumbup
Claire Mullan
By:
Apr 12,2017
0 people found
this helpful
Castledene have helped me from start to finish of my renting process. They have got back to me quickly with all questions answered correctly and in detail. It has been my first rental property and Castledene made it easy and stress free for me. Would definitely recommend!...
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Apr 11,2017
Minithumbup
Callum Conroy
By:
Apr 11,2017
0 people found
this helpful
We have used Castledene to sell our property and our contact has been Callum. I can't thank Callum enough, his is very honest and has genuinely had our best interests at heart, we really can't thank him enough!...
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Apr 10,2017
Minithumbup
Callum Conroy
By:
Apr 10,2017
0 people found
this helpful
Thank you Callum for helping me find a great investment property! I couldn't be happier. You advice was honest and I can't thank you enough. Living abroad makes it a tad harder when buying an investment property so thank you for been my eyes and ears!...
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Apr 10,2017
Minithumbup
Callum Conroy
By:
Apr 10,2017
0 people found
this helpful
As I live in the South I needed someone with local knowledge to provide me with the best advice when it comes to investment properties. Thankfully I got in touch with Callum and couldn't be happier. I get honest advice, and never get pressured into buying. Most 'salesman' are very pushy but I've never got this feeling from Callum. He genuinely has my best interests first and wants me to be happy before I buy....
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Was this helpful? Yes
Apr 10,2017
Minithumbup
Lindsey Glass
Sophie Carr
By:
Apr 10,2017
0 people found
this helpful
I have no issues with the Seaham branch as my letting agent and I have used them for a number of years. The staff are very friendly and responsive with any requests or inquiries I have. They all have a very good knowledge of the business and no task is a chore for them. As an accidental Landlord, they have definitely guided me in the right direction and I am sure they will continue to do so with my property! thanks guys...
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Apr 10,2017
Minithumbup
Jean Rankin
By:
Apr 10,2017
0 people found
this helpful
Jean was very helpful in showing me the property and answered all my questions and also explained everything very well....
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Comment on agent fees
Good
Was this helpful? Yes
Apr 10,2017
Minithumbup
Callum Conroy
By:
Apr 10,2017
0 people found
this helpful
I bought a house through Castledene and can't thank Callum enough. He kept me updated through out and was always chasing the solicitors to get the purchase through to work with my timescale. Thank you!...
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Was this helpful? Yes
Apr 07,2017
Minithumbup
Leanne Beattie
Emma Wilkinson
By:
Apr 07,2017
0 people found
this helpful
Leanne was great and helped me get a property very quickly. Answered all my questions very professionally amd has great knowledge . Thanks for the help...
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Comment on agent fees
Ver reasonable
Was this helpful? Yes
Apr 07,2017
Minithumbup
By:
Apr 07,2017
0 people found
this helpful
Ive dealt with louise and lizzy on my rental properties recently and outstanding how quickly and efficient they found and vetted my new tenants and had houses occupied within a few days, will be using them again soon...
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Apr 07,2017
Minithumbup
Claire Mullan
Toni Harrison
By:
Apr 07,2017
0 people found
this helpful
I find Toni very professional and efficient. i recently transferred from another management company and i am now getting a superior service....
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Comment on agent fees
Slightly expensive
Was this helpful? Yes
Apr 07,2017
Minithumbup
Phil Johnson
By:
Apr 07,2017
0 people found
this helpful
very happy with Phil and the way he manages my property. Great communication at all times and very helpful, highly recommend...
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Apr 07,2017
Minithumbup
Emma Wilkinson
By:
Apr 07,2017
0 people found
this helpful
I have found Emma Wilkinson to be very professional and gets the job done. And seems to have a good landlord/ tenant understanding...
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Comment on agent fees
Fair
Was this helpful? Yes
Apr 07,2017
Minithumbup
Lindsey Glass
By:
Apr 07,2017
0 people found
this helpful
Great person to work with, helpful, informative, and overall a how good service from Castledene Seaham. Nothing is too much trouble from a Landlord's point of view. Statements are on time including the monies owed with clear statements. We would recommend this company to anyone and especially dealing with Lindsey who knows the letting market....
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Comment on agent fees
Good
Was this helpful? Yes
Apr 07,2017
Minithumbup
Lindsey Glass
Stuart Hutchinson
By:
Apr 07,2017
0 people found
this helpful
I have had my property managed for several years and the team in Seaham have done a highly professional job. I live in the South West and rarely visit but I always have complete faith that everything is in order and my tenants are receiving a good service. They are responsive when work needs completing and I have no hesitationin recommending them to any prospective landlord or indeed tenant.,...
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Comment on agent fees
The fees are competitive and I definitely feel good value for the service I receive.
Was this helpful? Yes
Apr 06,2017
Minithumbup
Caroline Ryan
By:
Apr 06,2017
0 people found
this helpful
Caroline Ryan has demonstrated her ability to manage the letting of property. To us this is very important as we are not in the country but are confident that she is managing our property....
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Comment on agent fees
Good
Was this helpful? Yes
Apr 06,2017
Minithumbup
Lizzie Close
Louise Wray
By:
Apr 06,2017
0 people found
this helpful
Having used the Hartlepool branch since they opened 2 years ago, I have nothing but good to say. Perfect service, always on the ball for repairs etc. Would highly recommend to any other landlord. Louise and Lizzie have never let me down. A pleasure to work with!...
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Comment on agent fees
Good
Was this helpful? Yes
Apr 06,2017
Minithumbup
Emma Wilkinson
By:
Apr 06,2017
0 people found
this helpful
Emma Wilkinson has been handling one of our rental houses that has had some difficult long standing tenant issues, her professionalism and positive pro active attitude has meant this situation has been turned around very quickly. She is thorough, has a broad knowledge of the business and is a pleasure to deal with....
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Comment on agent fees
Satisfactory.
Was this helpful? Yes
Apr 06,2017
Minithumbup
Emma Wilkinson
By:
Apr 06,2017
0 people found
this helpful
Emma is professional, friendly, proactive and responsive. I am very happy that she is my agent. Thank you very much....
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Was this helpful? Yes
Apr 06,2017
Minithumbup
Caroline Ryan
Georgia Fulcher
By:
Apr 06,2017
0 people found
this helpful
Excellent and attentive service. Always kept up to date and any questions/queries are quickly responded to. Very professional and thorough....
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Comment on agent fees
Reasonable
Was this helpful? Yes
Apr 06,2017
Minithumbup
Emma Wilkinson
By:
Apr 06,2017
1 people found
this helpful
Emma started looking after my portfolio in January after loosing a little faith I was amazed how proactive at sorting out the problems there. Not only did our bank balance grow our faith in castledene was restored! I can't thank Emma enough for her efforts and hard work it really has not gone unnoticed. Thank you...
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Apr 05,2017
Minithumbup
Rebecca Tupling
Georgia Fulcher
By:
Apr 05,2017
0 people found
this helpful
Rebecca and Georgia are both lovely and if I have any problems with my house or anything they get it sorted out straight away!!...
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Comment on agent fees
Good
Was this helpful? Yes
Apr 05,2017
Minithumbup
Louise Wray
Lizzie Close
By:
Apr 05,2017
0 people found
this helpful
Thank you to you Louise and Lizzie for your advice and support, went above and beyond - couldn't be happier...
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Apr 05,2017
Minithumbup
Rebecca Tupling
By:
Apr 05,2017
0 people found
this helpful
I think Rebecca is wonderful, she always answers my emails very quickly and keeps on top of all the bits and drabs of payments my tenants make which must be very difficult to do and saves me hours of work. I would recommend her and Castledene to any one. They are totally reliable and trustworthy....
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Comment on agent fees
They charge 10% which I am quite happy with.
Was this helpful? Yes
Apr 05,2017
Minithumbup
Toni Harrison
By:
Apr 05,2017
0 people found
this helpful
We first encountered Castledene after returning from Portugal and were in need of a rental property with some urgency. They efficiently sorted out a suitable property and made sure that the process was smooth in terms of getting us in within days. There was an initial hiccup with a wrong key but this was swiftly overcome and since then the tenancy has been smoothly run and easy for us to deal with. Toni is extremely pleasant to deal with and has been kind enough to acknowledge each rental paymen...
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Comment on agent fees
I have no knowledge of current fees, but when we first joined the fees were very reasonable and proved to be good value. Peace of mind is something worth paying for.
Was this helpful? Yes
Apr 05,2017
Minithumbup
Toni Harrison
By:
Apr 05,2017
0 people found
this helpful
Toni has been very efficient in handling both the financial and maintenance side of our property in Bede Street, Easington Colliery. I feel confidant that our property is in good hands....
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Comment on agent fees
Fees are fair
Was this helpful? Yes
Apr 05,2017
Minithumbup
Toni Harrison
By:
Apr 05,2017
0 people found
this helpful
Words Fail me... Professional and always with smile she attends to all items dillegentley, efficiently, and quickly. Excellent service as always...
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Comment on agent fees
Average
Was this helpful? Yes
Apr 05,2017
Minithumbup
Caroline Ryan
By:
Apr 05,2017
0 people found
this helpful
Caroline Ryan has been a massive help to our business. She is very fast and reliable with all our queries....
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Apr 05,2017
Minithumbup
Toni Harrison
By:
Apr 05,2017
0 people found
this helpful
Brilliant Service at all times by Toni, any queries I might have with my rented property she will have resolved very quickly. Keep up the fab work xx...
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Comment on agent fees
Good
Was this helpful? Yes
Apr 05,2017
Minithumbup
Caroline Ryan
Georgia Fulcher
By:
Apr 05,2017
0 people found
this helpful
Both these girls have been amazing at getting things sorted out always get to speak to them on the phone or face to face...
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Comment on agent fees
Good
Was this helpful? Yes
Apr 05,2017
Minithumbup
Caroline Ryan
By:
Apr 05,2017
0 people found
this helpful
Caroline is the latest in a line of portfolio managers that myself and my brother have had looking after our property. She sends us regular emails relating to the monthly statements. She contacts us regarding problems relating to the property and is generally prompt in her correspondence. We haven't had to bother her regarding issues from our perspective but would be confident she would deal with in a satisfactory and timely manner....
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Comment on agent fees
No comment
Was this helpful? Yes
Apr 05,2017
Minithumbup
Toni Harrison
By:
Apr 05,2017
0 people found
this helpful
We have always found Castledeen through Toni Harrison good and reliable .The service over the last two years has been acceptable ....
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Comment on agent fees
Fair
Was this helpful? Yes
Apr 05,2017
Minithumbup
Louise Wray
Lizzie Close
By:
Apr 05,2017
0 people found
this helpful
What can I say apart from BRAVO . Louise was Amazing in every way . Nothing was a problem and she went above and beyond with every step of my move ... Louise was a pleasure to meet and was professional every step of the way . I would not hesitate to recommend Louise to future house hunters . Lizzie was very helpful too and reassured me on one of the biggest moves I have done in my life . Excellent Company...
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Comment on agent fees
Good
Was this helpful? Yes
Apr 05,2017
Minithumbup
By:
Apr 05,2017
0 people found
this helpful
Louise is fabulous always on hand when needed can't do enough for me. Easy to contact fabulous agent. Highly recommended service....
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Comment on agent fees
Excellent
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Apr 05,2017
Minithumbup
Louise Wray
Lizzie Close
By:
Apr 05,2017
0 people found
this helpful
These two have done absolutely everything above n beyond they could for myself and children to be accommodated from my first house last year to this one I'm in now . Nothing is ever too much no matter what you need them for . Always asking is everything okay.. Extremely efficient and prompt from start to finish with any repairs to getting u on the move . Never had a letting agent whose gone to the extreme these two girls have ....
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Comment on agent fees
Good
Was this helpful? Yes
Apr 05,2017
Minithumbup
Louise Wray
By:
Apr 05,2017
0 people found
this helpful
I'm a tenant of castledene and have for a while now! Louise Wray is a fantastic landlord! Always helpful! Very friendly!...
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Comment on agent fees
Good
Was this helpful? Yes
Apr 05,2017
Minithumbup
Louise Wray
Lizzie Close
By:
Apr 05,2017
0 people found
this helpful
Louise and her team are never to busy to go out of there way to help and give guidance with a smile. I wouldn't be where I am today without Louise's guidance...
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Comment on agent fees
You pay for what u get and the fees are really good as the staff give u a 110% in everything they do
Was this helpful? Yes
Apr 05,2017
Minithumbup
Louise Wray
Lizzie Close
By:
Apr 05,2017
0 people found
this helpful
I am a tenant and I must say the service I receive from this agency is amazing! They are always so polite to me and treat me lovely, they are very helpful! I would recommend this agency to anyone!...
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Was this helpful? Yes
Apr 04,2017
Minithumbup
Louise Wray
Lizzie Close
By:
Apr 04,2017
0 people found
this helpful
Can't fault Louise and Lizzie at the Hartlepool branch, always available when I've needed them for whatever reason, it also helps that I've got a great land lady who has been with Louise for ages. I've recommended the girls several times and will continue to do so. Special thanks to Louise for only being a Facebook message away, and even bigger special thanks to Lizzie for listening to pregnant hormonal rant - when I was completely wrong. You're doing great...
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Was this helpful? Yes
Apr 04,2017
Minithumbup
Lindsey Glass
Sophie Carr
By:
Apr 04,2017
0 people found
this helpful
Excellent customer service. Always on the phone whenever needed. Quick response from any inquiry that I have made as a current customer....
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Comment on agent fees
Competitive pricing. I don't think they are the cheapest agent out there but you can tell from the service why that is.
Was this helpful? Yes
Apr 04,2017
Minithumbup
Rebecca Tupling
By:
Apr 04,2017
0 people found
this helpful
I would highly recommend Castledene. They provide a great, friendly service and are happy to help. Rebecca always replies promptly to my emails and keeps me up to date on any issues. Thank you!...
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Was this helpful? Yes
Apr 04,2017
Minithumbup
Louise Wray
Lizzie Close
By:
Apr 04,2017
0 people found
this helpful
I have used the Hartlepool office for just over a year now to rent out 3 of my properties. Lizzie has been excellent and I can't fault anything with their service. Quick efficient service every time and they have found me excellent tenants. It's lovely dealing with one person who knows everything about the properties and is really on the ball! Out of the four companies I use for rentals they are the best! I would definitely recommend them to other landlords....
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Was this helpful? Yes
Apr 04,2017
Minithumbup
Rebecca Tupling
By:
Apr 04,2017
0 people found
this helpful
Rebecca Has always dealt with my enquiries in a competent and professional manner. She has supported me in dealing with a difficult tenant and I enjoyed always felt her approach was well balanced and insightful. I have a positive working relationship with her and look forward to that continuing. Would highly recommend Rebecca to any potential landlords....
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Comment on agent fees
Fees are reasonable
Was this helpful? Yes
Apr 04,2017
Minithumbup
Louise Wray
Lizzie Close
By:
Apr 04,2017
0 people found
this helpful
I viewed a few rental properties through the Hartlepool office and they couldn't have been more helpful. In the end I fell in love with a property that was unfortunatly not through Castledene, but I wish it had of been as they were very pleasant and professional....
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Was this helpful? Yes
Apr 03,2017
Minithumbup
Callum Conroy
By:
Apr 03,2017
0 people found
this helpful
I sold a property through Castledene in Bishop Auckland and had a good experience. The property sold to a cash buyer in a few days and completed in three weeks. Couldn't be happier!...
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Comment on agent fees
Happy
Was this helpful? Yes
Apr 03,2017
Minithumbup
Callum Conroy
By:
Apr 03,2017
0 people found
this helpful
We have sold 3 properties through Castledene and Callum has been our contact from the start. He has always worked in our best interest to get us the best price. If any problems have arisen Callum has come up with solutions and gave us advice on what to do. Callum couldn't have been more helpful!...
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Comment on agent fees
Good
Was this helpful? Yes
Apr 03,2017
Minithumbup
Louise Wray
Callum Conroy
By:
Apr 03,2017
0 people found
this helpful
I sold my house through Castledene, Louise & Callum were excellent. Within 1 week my house had two viewings. From that I received an offer which I accepted. The house completed after a month and a half with no hiccups - couldn't have been happier....
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Comment on agent fees
Spot on
Was this helpful? Yes
Apr 03,2017
Minithumbup
Callum Conroy
By:
Apr 03,2017
0 people found
this helpful
I sold a property using Callum at Castledene - within a week he had my property sold! The sale went through within 1 month to a cash buyer. I have other properties and when I decide to sell them I will be certainly using Castledene....
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Mar 30,2017
Minithumbup
Louise Wray
Lizzie Close
By:
Mar 30,2017
0 people found
this helpful
Hartlepool manage three of my properties and are always very helpful. My first two properties Lizzie and Louise had tenants ready to move in after only one week! My third property I completed on it on the Friday and Louise & Lizzie already had a tenant lined up to move in. 20 hours after completing on the property the tenants moved in!...
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Mar 29,2017
Minithumbdown
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Mar 29,2017
0 people found
this helpful
Bought a property from them to let out. I was told it would let with ease and was told that it would not be vacant for long. A year later and the property still empty. Castledene lied to get the sale...
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Comment on agent fees
Fair
Was this helpful? Yes
Mar 24,2017
Minithumbdown
By:
Mar 24,2017
1 people found
this helpful
Absolute shambles! Telephoned them a week ago to arrange an appointment for a property we were hoping to rent- young girl answered phone who didn't have a clue, I asked o speak to someone else. She told me she would email the landlord to arrange a viewing and get back to me. 1 week later...... Still no word. Phoned back Castledene-a young lad answered phone - I explained we had been interested in a property to rent and had waited over a week for a viewing - very condescending and asked me what I...
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Feb 13,2017
Minithumbdown
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Feb 13,2017
0 people found
this helpful
A real health warning here ...they failed to do tenant referencing properly, inspections and inventories and to respond to tenants complaining about a fault with the property. They also failed to do statutory stuff as well such as right to rent checks....
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Comment on agent fees
Not worth paying a fee for such a poor job. I would have been better doing the work myself.
Was this helpful? Yes
Nov 15,2016
Minithumbup
Callum Conroy
By:
Nov 15,2016
0 people found
this helpful
I just wanted to say a thank you for the work that you undertook on our behalf selling our property. I fully appreciate that this was not a normal sale and you are to be congratulated on the way you sped the sale to a successful conclusion. We are both very grateful for your good work. Thank you again and we wish you and your company success in the future....
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Oct 28,2016
Minithumbup
By:
Oct 28,2016
1 people found
this helpful
I have recently changed property management companies to Castledene, after one property had not been tenanted for six months under another agent. Castledene had it tenanted within one week of the property being transferred. I can't state how delighted I am! I also have three further properties which I have also transferred to Castledene as I'm so impressed by their service and commitment to both landlords and tenants. I can't recommend highly enough...
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Comment on agent fees
Very reasonable
Was this helpful? Yes
Oct 17,2016
Minithumbup
By:
Oct 17,2016
1 people found
this helpful
Castledene showed a very good knowledge of local market conditions and act professionally and in a very friendly manner. They understood my requirements, helped in negotiations immensely with prospecitve tenants and ensured a smooth letting of my property. Very highly recommended....
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Comment on agent fees
Good, about the going rate in my experience
Was this helpful? Yes
Aug 25,2016
Minithumbdown
By:
Aug 25,2016
0 people found
this helpful
Looked into buying a property with these guys and had two viewings. Walking into the office from the high street is a strange experience; its like you are interrupting them. There is no attempt to welcome or greet people, you just have to hope someone looks up. Its a bit like a call center when everyone is on lunch. I was shown around the house by a young man who knew nothing about it. This wasn't the end of the world as there had been a mix up in dates with a previous appointment. Howev...
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Jun 20,2016
Minithumbdown
By:
Jun 20,2016
1 people found
this helpful
Terrible company left me a month trying to get a house decorated and offered help but never followed through with promises called nearly everyday for a month with promises of sending out a cooker repair man and a painter and decorator but never followed through with promises. Whenever I called they said they would call back and never received any calls back this is a terrible company and I would not reccomend going with them unless you want to be left it the dirt with false promises....
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Comment on agent fees
Bad
Was this helpful? Yes

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Last updated at 11:31 AM 31/03/2017 by allAgents

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Last updated at 11:31 AM 31/03/2017 by allAgents

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Bishop Auckland
121 Newgate Street, Bishop Auckland DL14 7EN
(13)
Easington
Easington Business Centre, Seaside Lane, Easington SR8 3LJ
(25)
Hartlepool
19 Victoria Road, Hartlepool TS24 7SE
(28)
show all branches (4)
Seaham
12 Blandford Place, Seaham SR7 7EL
(11)

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