• Lauren May
    Lauren May
  • Suzannah Newby
    Suzannah Newby
  • Martyna Kay
    Martyna Kay
  • Surj Walia
    Surj Walia
  • Bill Walia
    Bill Walia
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    Tom Wachnicki
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    Gill Bond
  • Emily Shillcock
    Emily Shillcock
  • Justyna Sienska
    Justyna Sienska
  • Edward Pereira
    Edward Pereira
  • Chris Neale
    Chris Neale
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    Neno Sargoon
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    Tim Saraci
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    Amber G
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    David Curley
  • Joe Boyland
    Joe Boyland
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    Amy Ferguson
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    London London
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    Unknown male agent Male agent
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    Edward Periera
Dynamic Indepent Estate Agents with 2 prominent offices in Ealing and Hanwell offering sales, lettings and property management services.
Apr 10,2017
Minithumbup
By:
Apr 10,2017
0 people found
this helpful
I was worried about selling my property for the right price, after many negative viewings from a rival estate agent . I needn't have worried when I asked Eddie and Joe from Castles to became involved in the potential selling of my house. I just left it to them ,and the whole process took just a few weeks to find a serious buyer . I was kept informed of all correspondence ,and the whole business transaction was completed smoothly and professionally. Very good work indeed....
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Comment on agent fees
Good
Was this helpful? Yes
Mar 27,2017
Minithumbup
Edward Periera
By:
Mar 27,2017
0 people found
this helpful
We have been working with Castle on three separate occasions and they have never disappointed us. The whole team are professional and do their very best to help. Eddie made the process almost painless for us and made sure we were kept up to date and the process did not stall unnecessarily. Thank you Eddie and Castle for helping with the lettings, management and finally the sale of our rental flat....
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Was this helpful? Yes
Nov 18,2016
Minithumbup
Edward Pereira
By:
Nov 18,2016
0 people found
this helpful
First class service! After numerous agents told me I would struggle to sell my property in the current market, Eddie instilled complete confidence in me right from day one. The guys were transparent throughout and I always felt kept in the loop. Even when the sale wasn't going smoothly they never shied away from much needed tough conversations....
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Comment on agent fees
Cheaper than most
Was this helpful? Yes
Sep 29,2016
Minithumbup
Edward Pereira
By:
Sep 29,2016
1 people found
this helpful
Eddie and the team sold a two bed flat for us in Hanwell. We were always kept up-to-date with the viewings and comments from potential buyers. Eddie sourced a good tradesmen who spruced up the flat and also an engineer to check the boiler. As we were not living locally, this help was invaluable. We were happy with the selling price. I would highly recommend Eddie and his team to sell your property....
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Comment on agent fees
Fees are reasonable in comparison with their competitors
Was this helpful? Yes
Mar 29,2016
Minithumbup
Edward Pereira
Joe Boyland
By:
Mar 29,2016
1 people found
this helpful
Castles did an excellent job for me and achieved more than 15% over the price I anticipated. Their photos by Joe showed the place really well and they handled a bidding process very well. I would use them again and have no hesitation in recommending them....
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Comment on agent fees
reasonable - although I didn't pick up that their fee is exclusive of VAT
Was this helpful? Yes
Mar 21,2016
Minithumbup
By:
Mar 21,2016
0 people found
this helpful
An efficient and trustworthy estate agent! As a landlord, I have always found them to provide excellent service and great tenants. A big thank you to Surj....
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Comment on agent fees
Fair.
Was this helpful? Yes
Nov 24,2015
Minithumbup
By:
Nov 24,2015
0 people found
this helpful
I have been a tenant of Castle Residential for my 2 previous properties and have found their customer service and professionalism impeccable. When moving in on both occasions, there has been absolutely no issue and paired me up with two great apartments! They manage my second property and the washing machine began leaking recently, they had it fixed within the hour! Especially after I have had awful experiences dealing with landlords myself directly. Really great efficient service and lovely peo...
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Comment on agent fees
Very reasonable
Was this helpful? Yes
Nov 16,2015
Minithumbup
By:
Nov 16,2015
0 people found
this helpful
Was a very professional services from start to finish. Will use again in the future, also gave me advice that I will take on boards in the next search. Thanks again...
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Comment on agent fees
Very reasonable according to market standartd
Was this helpful? Yes
Nov 14,2015
Minithumbup
By:
Nov 14,2015
1 people found
this helpful
I was recommended Castle Residential in Ealing by a friend who has been renting through the Hanwell Branch for a number of years. They are well known for catering to your needs rather than trying to rent out to you whatever they have on the market at that time. I stayed in touch with them for a number of weeks before they found me my flat. I am due to renew my contract this month and will be staying on for as long as possible - especially as my flat is managed and Castle Residential look afte...
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Was this helpful? Yes
Oct 08,2015
Minithumbup
Edward Periera
By:
Oct 08,2015
1 people found
this helpful
I was very impressed with the service provided by Eddie Periera. He was always and easily contactable and kept me up to date at all times which we were very grateful for. As the property was unoccupied he visited on a regular basis and I felt that he really acted superbly on our behalf. A really nice genuine man and very professional. I would highly recommend this company and Eddie in particular....
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Was this helpful? Yes
May 14,2015
Minithumbup
Edward Pereira
By:
May 14,2015
2 people found
this helpful
Edward is the kindest most helpful patient person there is. He knows his profession and is worth twice his weight in gold to say the least. I highly recommend him and he has made a stressful experience easier. Kay...
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Was this helpful? Yes
May 06,2015
Minithumbdown
Chris Neale
Edward Pereira
By:
May 06,2015
1 people found
this helpful
When I found the house through Castle I was assured that there was no problem with tenants. The tenants were happy to move out and the house will be sold as a vacant property. I was misled by Chris who suggested that I had a chance to complete the purchase before Christmas as tenants were very reliable and there's no problem to find a new property for them. At the beginning of January Chris admitted that the tenants have no references and the owners decided to swap places with the tenants. The c...
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What agent could do to change your mind?
The agency should discuss the cases with younger colleagues and follow their progress.
Attached Files
Was this helpful? Yes
Apr 20,2015
Minithumbup
Suzannah Newby
Martyna Kay
By:
Apr 20,2015
0 people found
this helpful
Suzannah was very helpful in assisting both my partner and I to find a property. It was great to deal with an estate agent like her after our experience in dealing with some of the bigger agencies in the area who were an absolute nightmare throughout our property search. Martyna was efficient in dealing with the admin side of our offer. I would absolutely recommend Castle to friends and family....
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Comment on agent fees
I wouldn't say I was happy with the fees paid because I do think the fees are slightly expensive but they are in line with other agencies in the area.
Was this helpful? Yes
Apr 02,2015
Minithumbup
Surj Walia
Suzannah Newby
By:
Apr 02,2015
1 people found
this helpful
I have been using castle lettings for 5 years now and I find their approach and service is nothing but excellent and professional and very friendly staff I would recommend castle letting to every one local...
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Comment on agent fees
Happy paying their fees due to the quality of service
Was this helpful? Yes
Mar 18,2015
Minithumbup
Suzannah Newby
By:
Mar 18,2015
1 people found
this helpful
It was an absolute pleasure dealing with Castle Residential when trying to find a new home recently. I feel like we were very difficult customers with the number of demands and restrictions we placed on our search in terms of location, price, space, pets, garden, aspect etc. In spite of that I always had the impression that Suzannah had listened to our needs and really understood the sort of place we were looking for. Instead of constantly bombarding me with phone calls and emails of places t...
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Was this helpful? Yes
Mar 08,2015
Minithumbup
Amy Ferguson
By:
Mar 08,2015
1 people found
this helpful
Professional service from the first viewing with none of the hard sell tactics that some other estate agencies use. Communication was good throughout the contract process. Whenever we have any issues that need addressing Amy is always quick to get them sorted after a quick email. Would recommend to others....
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Was this helpful? Yes
Mar 04,2015
Minithumbup
By:
Mar 04,2015
1 people found
this helpful
I would like to thank you for the very efficient service you provided on the recent sale of my property in Hanwell. It was most helpful being able to talk to you whenever necessary and to have you keep in touch to update me on how the sale was progressing,so saving me any worries. I would not hesitate in recommending Castle Residential to anyone in need of your services....
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Was this helpful? Yes
Feb 15,2015
Minithumbup
Tim Saraci
Martyna Kay
By:
Feb 15,2015
0 people found
this helpful
I was called back within 10min of my email and this fantastic service continued until I moved in. Top service Tim & Martyna...
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Was this helpful? Yes
Feb 10,2015
Minithumbup
Suzannah Newby
By:
Feb 10,2015
0 people found
this helpful
We first met Suzannah a year before our search. We moved from the US and knew nothing about the lettings market in the area. Suzannah gave us wonderful information and answered all our questions. When the time came for us to begin our search Suzannah listened to our needs and did an excellent job of finding exactly what we wanted in a home. We would highly recommend her to anyone searching for a home in Ealing....
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Comment on agent fees
The fees were very fair.
Was this helpful? Yes
Feb 09,2015
Minithumbup
Tim Saraci
Martyna Kay
By:
Feb 09,2015
0 people found
this helpful
Dealing with Castle Residential has been an absolute pleasure - their smooth, no nonsense, open approach to lettings management has been a brilliant experience for myself and two other tenants. We are all on a first name basis and find the whole team approachable, professional but also extremely caring and understanding of our needs. In particular, we have found Tim Saraci and Martyna Kay to be spot on - their competence, confidence and trust-earning reliability has been great. Both Martyna a...
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Was this helpful? Yes
Feb 06,2015
Minithumbdown
Tom Wachnicki
By:
Feb 06,2015
0 people found
this helpful
Tom was very helpful and friendly when helping me find a flat to rent I would defiantly contact him in the future if I needed to find another flat....
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Was this helpful? Yes
Feb 06,2015
Minithumbup
Tom Wachnicki
By:
Feb 06,2015
0 people found
this helpful
I would like to thank Tom for his assistance in finding a flat to rent he was very helpful and easy to deal with....
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Was this helpful? Yes
Feb 01,2015
Minithumbup
Martyna Kay
By:
Feb 01,2015
0 people found
this helpful
Martyna is an extremely friendly and helpful member of staff, always polite. Martyna will always deal with any queries that I have in a timely manner. I am extremely pleased with the flkat that I rent through them...
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Was this helpful? Yes
Jan 26,2015
Minithumbup
Edward Pereira
Neno Sargoon
By:
Jan 26,2015
4 people found
this helpful
I have to say that the whole team as Castle Resedential were fantastic when we bought our house. In particular Eddie Pereira and Neno Sargoon went out of their way several times to help us when problems arose and were always very helpful, open and honest. I would not hesitate to recommend them to family and friends....
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Was this helpful? Yes
Jan 24,2015
Minithumbup
Martyna Kay
By:
Jan 24,2015
0 people found
this helpful
My experience with Caste Residential is extremely positive.Martyna is very profesional and always there to help.Highly recomending their service as it is a great pleasure to have a buisness with helpful people....
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Was this helpful? Yes
Jan 23,2015
Minithumbup
Suzannah Newby
By:
Jan 23,2015
0 people found
this helpful
From start to finish, Suzannah Newby was extremely helpful, polite, thorough and an absolute pleasure to work with! She made sure we had all the information we requested plus extra information that she thought would help and be of interest to us. She is an amazing worker and and a credit to the company. She made what was becoming a headache, an enjoyable experience and i can't thank her enough!...
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Comment on agent fees
The fees were as expected, I didn\'t need to discuss these as i was extremely happy with the service!
Was this helpful? Yes
Jan 22,2015
Minithumbup
Martyna Kay
By:
Jan 22,2015
0 people found
this helpful
The team at Castle Residential have been extremely efficient and professional in my search for new tenants for my flat in Ealing. I would definitely recommend them to any landlord looking for an agent in the Ealing area. Fantastic service provided by Martyna. She has been incredibly helpful and managed the whole process in a friendly and efficient manner....
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Was this helpful? Yes
Jan 22,2015
Minithumbup
Martyna Kay
Tim Saraci
By:
Jan 22,2015
0 people found
this helpful
Martyna and Tim helped us in our flat search and they couldn't have been more professional in their approach. Both were very quick to answer our questions and ensured that the transaction went very smoothly. We would recommend them very highly!...
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Was this helpful? Yes
Jan 21,2015
Minithumbup
Martyna Kay
Suzannah Newby
By:
Jan 21,2015
0 people found
this helpful
It was so lucky for us that we have met Martyna and Suzannah. Their work were tremendous accurate and quick. We are more than satisfied! We will recommend them if you want to let or buy the property in their area. Thank you so much for your kindness!...
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Was this helpful? Yes
Jan 20,2015
Minithumbup
Suzannah Newby
Amy Ferguson
By:
Jan 20,2015
1 people found
this helpful
Suzannah arranged a viewing with myself for a property which we moved into just this morning. She was a pleasure throughout. I also dealt extensively with Amy and Martyna to arrange the relevant documentation as well as the payment of the deposit etc. Having just moved to London it can be stressful trying to get a new place but the three girls made the whole process as easy as can be. I would recommend this company to anyone as a result....
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Was this helpful? Yes
Jan 20,2015
Minithumbup
Martyna Kay
By:
Jan 20,2015
1 people found
this helpful
Castle have been a refreshing change to the usual agent. The initial letting of the property was smooth and all issues were resolved quickly. Martyna dealt with all my issues, she is professional, easy to deal with and will always get back to you on the same day. I would highly recommend Castle to others looking to rent out their properties....
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Was this helpful? Yes
Jan 20,2015
Minithumbup
Martyna Kay
Surj Walia
By:
Jan 20,2015
1 people found
this helpful
Martyna was professional, very helpfull and patient. She understood my concerns with input from Mr Walia. She went above and beyond what was required of her and found good tenants for us. I would not go to another agent because of her and Mr Walia....
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Comment on agent fees
I didn\'t check as I trust them to find the best tenant they can for my needs and they did. That is more important to me.
Was this helpful? Yes
Jan 20,2015
Minithumbup
Martyna Kay
By:
Jan 20,2015
0 people found
this helpful
Castle Residential was very swift in assisting me find a tenant for my flat, just before Christmas. Martyna was friendly and efficient and provided an excellent service. I have no complaints and would not hesitate in recommending Castle Residential placing good quality tenants in any property....
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Was this helpful? Yes
Jan 19,2015
Minithumbup
Surj Walia
Martyna Kay
By:
Jan 19,2015
1 people found
this helpful
I have had an extremely positive experience with Castle Residential. I met Surj at my property. He was prompt, polite and had an excellent understanding of the the area. He took some photos of the property and as promised was on a website that very same evening. Within one week he'd found an excellent professional. Everything was dealt with promptly and smoothly. Martyna dealt with all the paperwork and setting up of the meetings professionally. When I did have a question it was answered ...
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Was this helpful? Yes
Jan 17,2015
Minithumbup
Martyna Kay
By:
Jan 17,2015
1 people found
this helpful
I had limited time between lets to prepare the property for new tenants. Martyna (Kay) proved to be very helpful and efficient arranging the repairs, paperwork, cleaning and the inventory for the property whilst reassuring the new tenants that everything they expected and were promised was in hand. Martyna took all the stress and pressure away from me and delivered the tenant's expectations,...
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Was this helpful? Yes
Jan 16,2015
Minithumbup
Neno Sargoon
Edward Pereira
By:
Jan 16,2015
2 people found
this helpful
I recently Bought a house in Cuckoo Avenue N0 7 last December 2014. I saw it through your agent Neno Sargoon who was very nice and made it possible that my offer, which was the first offer, was accepted and going through easily. He kept me aware of every step they are taking. Then I went and saw Edward Pereira, who was very kind and professional and was in touch with the owner of the house and kept me informed all the time. I am grateful to both Agent for their treatment and kindness....
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Comment on agent fees
I did not pay any fees
Was this helpful? Yes
Jan 15,2015
Minithumbup
Martyna Kay
By:
Jan 15,2015
1 people found
this helpful
I've been using Castle Residential since 2012. I have always felt the service to be very good and the rates competitive. My tenants have always had good comments about Castle in comparison to other agents in the Hanwell/Ealing areas. I don't live in London which has it's challenges when renting my flat out. However Martyna Kay is always friendly, helpful and replies promptly to my needs and requests....
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Was this helpful? Yes
Jan 15,2015
Minithumbup
Neno Sargoon
By:
Jan 15,2015
1 people found
this helpful
Neno in particular and his colleagues at Castle in general, conducted the negotiations (the agent was acting for the Executors and I was purchasing) in a fair and professional manner. In seeking information and/or arranging viewing Neno was prompt and helpful in responding. Unfortunately late in the purchase formalities it transpired the vendor had misinformed the agent regarding the level of service charge. Neno was instrumental in bringing the subsequent renegotiation to a successful conclusio...
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Was this helpful? Yes
Jan 15,2015
Minithumbup
Martyna Kay
By:
Jan 15,2015
2 people found
this helpful
It gives me pleasure to write this review for Mrs Martyna Kay. I started looking for a flat to move in after my previous landlord informed me that he was coming back to his flat, and after I lived in his flat for six years. So initially, I was bit concerned how to find a convenient flat and go through all the dealings of a tenancy agreement and the move within a short and very busy time at my work. I contacted Castle Residential, then found a nice flat through them. Then I knew Martyna Kay wh...
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Was this helpful? Yes
Jan 15,2015
Minithumbup
Neno Sargoon
By:
Jan 15,2015
0 people found
this helpful
I purchased a property last year with the help of Neno and I was really impressed. He always got back to me straight away and was honest and helpful. I was so happy with the great customer service, that we purchased our second property with his help just a few months later. Totally recommend him !!!!!!...
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Was this helpful? Yes
Jan 15,2015
Minithumbup
Martyna Kay
Tim Saraci
By:
Jan 15,2015
1 people found
this helpful
Hi there,my name is Jenny and I wanted to thank you guys for all your help. Me and my boyfriend were looking for a property to rent for more than a month, finally we thought we'll have to wait for the right moment and it happened, we saw advert by midnight of 25th of November, morning 26th we called up castle residential and Tim kindly showed us property, and the moment we walked in we new this should be our home. There was other couple who came for viewing, but we told ourselves if this is i...
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Was this helpful? Yes
Jan 15,2015
Minithumbup
Martyna Kay
By:
Jan 15,2015
1 people found
this helpful
Martyna has been really professional, helpful and approachable, she provided all information we asked for, and negotiated with the landlord on behalf us to get everything settled, we're very satisfied with her service, many thanks....
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Was this helpful? Yes
Jan 15,2015
Minithumbup
Martyna Kay
Surj Walia
By:
Jan 15,2015
1 people found
this helpful
I highly reccomend Castle Residential. I have been using them to let my property for some years now and they always manage to let my property successfully and to suitable tenants. Martyna in particular is always very helpful and professional. She follows up calls and responds efficiently. I would like to thank her and Surj for all their help....
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Was this helpful? Yes
Jan 15,2015
Minithumbup
Neno Sargoon
Edward Pereira
By:
Jan 15,2015
2 people found
this helpful
I purchased a development property with Neno's assistance. He was helpful and knowledgeable and we were able to drive the deal through smoothly with his assistance. LIkewise his manager Edward ensured that the deal completed as promised. We are now updating the property and may look to Castle for lettings assistance. Certainly we would like more development deals from them, come on Neno ! :)...
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Was this helpful? Yes
Jan 14,2015
Minithumbup
Martyna Kay
Joe Boyland
By:
Jan 14,2015
1 people found
this helpful
I contacted numerous agencies in West London and Joe Boyland at Castle Residential was the first to get back to me. He took a full list of what I wanted and offered several matching properties. With limited knowledge of the area it was good to hear more suggestions from him. I had never heard of it considered Hanwell before, but this was actually a perfect match for the type of area I wanted. The flat that was found for us was ideal and ticked every box. After finding the property, we then w...
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Comment on agent fees
Fees have to be paid. Castle did not charge more then the market rate.
Was this helpful? Yes
Jan 12,2015
Minithumbdown
By:
Jan 12,2015
0 people found
this helpful
We rented with Castle Residential for 18 months. On the move in day the property was almost inhabitable in terms of the work that was required. The manager promised us compensation which never arrived and due to the fact we had vacated our previous property we needed to move in. At the end of the tenency it was clear that this estate agent leans very heavily towards the landlord. We have a dispute with our deposit and there is no evidence it was ever registered. We asked Castle for assistance as...
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What agent could do to change your mind?
As a third party support both the Landlord and Tenant. They remain defensive whenever a compliant has been raised, good customer service means learning from mistakes by working along side customers.
Attached Files
Comment on agent fees
Agent fees are fair.
Was this helpful? Yes
By: Surj Walia
Jan 14, 2015
View all comments (1)
Dear Anthony, Legislation dictates that a deposit must be registered within 30 days of receipt, this can be done by landlord or agent. On this occasion the landlord opted to receive the deposit and handle the registration personally. We transferred the deposit to the landlord of which you were aware and was clearly stated in the tenancy agreement that you signed. The tenancy agreement also stated clearly which scheme the landlord had advised that she would register the deposit with. If you ha ...
Oct 14,2014
Minithumbup
Martyna Kay
By:
Oct 14,2014
0 people found
this helpful
We are a young married couple moving to London from abroad and therefore this was our first experience with the property market over here. We were particularly interested in West London so we searched by property mostly, instead of contacting an agency. By a very fortunate twist of fate, the property we loved the most was being managed by Castle Residential. While most of the agencies didn't even bother to contact us back after us inquiring about one of their properties, the lovely lady Suza...
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Comment on agent fees
More than fair agency fees. Having reached out to numerous agencies, I would say they have medium fees. However, they deserve every penny.
Was this helpful? Yes
Oct 12,2014
Minithumbup
Suzannah Newby
By:
Oct 12,2014
0 people found
this helpful
The agent is really helpful and serious, with an unimagined promptitude. I recommend it to everyone. Also all the team is great. Thank you guys! Raz...
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Comment on agent fees
It is a fair fee.
Was this helpful? Yes
Oct 10,2014
Minithumbup
Martyna Kay
Suzannah Newby
By:
Oct 10,2014
2 people found
this helpful
just moved to Hanwell again , and we used Castle Residential again as our Agent . Suzannah who showed us the property was very helpful and professional as well as the Admin Team Martyna . Very pleased with their service :)...
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Was this helpful? Yes
Oct 10,2014
Minithumbup
Tim Saraci
By:
Oct 10,2014
2 people found
this helpful
I was new to the area and visited many local estate agents before deciding to make the very easy decision to go with Castle Residential due to their low agency fees, extensive knowledge on local area and high quality of properties offered. I dealt mostly with Tim who was always very polite and responsive, he was able to find me properties that matched my criteria exactly and was happy to go out of his way after closing hours to show them to me. I would like to say a big thank you to Tim to findi...
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Was this helpful? Yes
Oct 10,2014
Minithumbup
Amy Ferguson
By:
Oct 10,2014
1 people found
this helpful
Me and my partner have recently rented a property through Castle and we were thoroughly surprised how smoothly the whole process went. Amy swiftly applied for our references and Martyna has been very patient and efficient throughout the contract drafting stage. They ensured that the whole process is stress free and as a result we would definitely rent through Castle Residential again!...
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Comment on agent fees
Very reasonable and affordable!
Was this helpful? Yes
Oct 02,2014
Minithumbdown
By:
Oct 02,2014
2 people found
this helpful
Unbelievably rude treatment by them. We are a couple who were interested in a one bed property and contacted them to try to arrange a viewing. My boyfriend is working and I'm in the final year of a course (but with a large scholarship as well as a decent part time job) so our combined income is relatively good. We contacted them about one of their properties and were told that they would have to check with the landlady in order to make sure she was happy with having one of the tenants be ...
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What agent could do to change your mind?
Not hung up on us!
Attached Files
Was this helpful? Yes
By: Ex Potential Customers
Oct 17, 2014
View all comments (2)
Actually, that's very incorrect, we never said we had that little to you and we don't. If you had actually be bothered to listen to us instead of making your minds up about us immediately, you would have understood that our combined household income was over double that, closer to $43,000, with that looking to expand within the next year. Maybe not be so judgemental in the future and listen to what we were trying to tell you?! And the fact that you are still defensive of your bad manners an ...
Sep 26,2014
Minithumbup
Surj Walia
By:
Sep 26,2014
0 people found
this helpful
I've just used Surj at Castle Residential to find a tenant for my new flat. As a first time landlord I needed a bit of help, and Surj was a pleasure to deal with from start to finish. He was flexible in agreeing his fees, and kept me informed every step of the way. He was also a real help in negotiating with potential tenants. If you're looking for a tenant for your property, then Surj and his team come highly recommended. I'll certainly be coming back to him when I need to find new tenants....
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Was this helpful? Yes
Sep 16,2014
Minithumbup
Suzannah Newby
By:
Sep 16,2014
0 people found
this helpful
We have just completed a move into a large family home that we absolutely love with the help of Suzannah. Of the whole team she is the most professional, the most efficient and the most understanding. She has the patience of a saint! Thanks for all your help!...
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Was this helpful? Yes
Sep 16,2014
Minithumbup
Suzannah Newby
By:
Sep 16,2014
0 people found
this helpful
Castle residential was very professional. They were proactive about our needs and were able to show us properties that matched our requirement. The entire letting process was smooth and I was able to complete the transaction while on business travel due to the assistance provided by castle residential....
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Was this helpful? Yes
Sep 14,2014
Minithumbup
By:
Sep 14,2014
0 people found
this helpful
Castle Residential do what it says on the tin. No let downs, no short cuts. As landlords, we are confident that our home is in very good hands....
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Was this helpful? Yes
Sep 14,2014
Minithumbup
Surj Walia
By:
Sep 14,2014
0 people found
this helpful
I would like to recommend both Castle Residential but particularly Surj. I looked quite extensively for a lettings manager in West London and eventually got a very reasonable offer from Surj at Castle. The have found me two long term tenants both of which have been excellent with no trouble. I have dealt with Surj for over 7 year now and have found his service to be excellent, professional, value for money and Surj is knowledgeable, astute and his advice always fair and very useful. I would ...
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Comment on agent fees
As said above very good money for value.
Was this helpful? Yes
Sep 12,2014
Minithumbup
Suzannah Newby
Surj Walia
By:
Sep 12,2014
0 people found
this helpful
I've been using Castle for coming up to 4 years now to let my first property. My first impression was that they were refreshingly honest to deal with compared to other agents I had dealt with, I always felt that the advice I was given was in my best interest. So the presales service was good. And once I signed up they have continued to answer my calls and emails and are always happy to provide advice. Highly recommended....
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Sep 11,2014
Minithumbup
By:
Sep 11,2014
0 people found
this helpful
We have been letting our property through Castle Residential for a few years, and staff are always professional - helpful, supportive, efficient and knowledgeable, answering all our questions and providing us with quality tenants throughout. The back ground checks on potential tenants are completed thoroughly and quickly and we have been able to move a tenant in within 5 days of finding....
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Aug 08,2014
Minithumbup
Edward Pereira
Chris Neale
By:
Aug 08,2014
1 people found
this helpful
I would like to thoroughly recommend Castle Residential when selling your property. Edward was super efficient and very professional as well as being a very nice guy. He has sold two properties for us and both were sold quickly. He made the process much less stressful than it might have been. If more estate agents were like this they wouldn't get a bad press. Sue J Sent from my iPhone...
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Comment on agent fees
The fees were very competitive and good value for money
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Jul 09,2014
Minithumbup
Surj Walia
By:
Jul 09,2014
1 people found
this helpful
I bought the flat through Castle and all went smoothly. As soon as we had exchanged I enquired about using Castle as the agent for renting it out. Surj Walia was extremely helpful. He came with me to see the flat on the day of completion and advised what I should do to achieve the optimum rent (which was very little). Suitable tenants moved in 10 days later. The service I received was excellent, extremely efficient and free of hassle....
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Comment on agent fees
The fees were competitive.
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Jun 17,2014
Minithumbup
Joe Boyland
By:
Jun 17,2014
0 people found
this helpful
We were shown a good amount and different types of properties in order for us get a very good idea of the letting market in the area we were looking in, resulting in us renting a property that completely met our expectations in a short period of time. Throughout all the renting process everything was explained properly. We do recommend Joe Boyland and would use Castle Residential's services again in the future....
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May 21,2014
Minithumbup
Joe Boyland
By:
May 21,2014
0 people found
this helpful
Joe has been great from the moment he picked up the phone to me all the way through to signing the contract. I initially enquired about a property which had already been taken but Joe listened to my requirements and found me a property which was even better. Thanks again!...
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May 13,2014
Minithumbup
Surj Walia
Edward Pereira
By:
May 13,2014
2 people found
this helpful
Castle were very helpful in giving me advice on getting my property ready for viewings (currently tenanted) such as replacing glass in the french doors, painting the front door etc and then recommending local contractors to do these works. This is itself was hugely valuable as I do not live near and work full time myself. They were quick with getting me details to approve, launched the property in line with my specific instructions (I am an estate agent myself) and conducted viewings via my te...
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May 08,2014
Minithumbup
Edward Pereira
Chris Neale
By:
May 08,2014
2 people found
this helpful
I have just sold my house through Castle Residential and I couldn\'t be happier the way it was handled through the whole process. No issues or stumble during the sale could overshadow Chris and especially Edward\'s professionalism and kindness. They really care about their clients and do everything in their power to take pressure of them. We managed to complete within 6 weeks. Eddie was always willing to talk, answer any questions and make a great balance between two sides. I felt I had his ful...
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Apr 29,2014
Minithumbup
Suzannah Newby
Martyna Kay
By:
Apr 29,2014
1 people found
this helpful
Castle residential assisted me and my partner to secure our first property together. From the first phone call to the last email we were treated with outstanding care and professionalism. Communication was of the highest level and we were kept up to date at all times on the progress of our application. Would recommend anyone looking to rent to use Castle as we were well looked after in the hands of Suzannah and Martyna....
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Apr 29,2014
Minithumbup
Edward Pereira
Chris Neale
By:
Apr 29,2014
2 people found
this helpful
Thank you Castle! I have dealt with a lot of agencies during my search and most agents have soon shown their true colours! But you have been the exception. Your office genuinely demonstrates great service consistently. Eddie and Chris always returned calls, kept me updated constantly, were not pushy, always proactive, polite and professional. Even after the sale, their aftercare has been very impressive. I will be recommending to family and friends, it was pleasure dealing with your office....
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Mar 16,2014
Minithumbup
By:
Mar 16,2014
0 people found
this helpful
Castle marketed our house for rental on Monday and had a deposit by Wednesday and signed tenants by the following weekend. Perfect service. Very professional team....
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Mar 14,2014
Minithumbup
Martyna Kay
Amber G
By:
Mar 14,2014
1 people found
this helpful
I have used the agency and they were excellent - knew the area and properties very well (unlike Foxtons who actually had no shame to take me to a literally sh**ty flat). I did not feel pushed into sale which is a big point. Credit check was speedy and communication from Martyna was great. I would definitely recommend them. Lovely staff and for a change you feel like you are not just another piece of meat in a factory (comparing to big agencies). Thx Residential :)...
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Mar 10,2014
Minithumbup
Suzannah Newby
Martyna Kay
By:
Mar 10,2014
1 people found
this helpful
Suzannah and Maetynal have been a pleasure to deal with. They ensured that our move was extremely easy and were both very friendly and accommodating. Castle Residential seem like a very well organized company....
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Mar 04,2014
Minithumbup
Suzannah Newby
By:
Mar 04,2014
0 people found
this helpful
Suzannah was simply amazing! We had some very specific criteria to meet to choose a new home, and she found us a lovely place that met all of our needs! She facilitated communication between the landlord and us and ensured that the whole process ran very smooth. Great agent, great office - definitely recommend!...
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Feb 15,2014
Minithumbup
By:
Feb 15,2014
0 people found
this helpful
Our family received a first class service from castle residential on recently renting our new home. The agentTim Saraci, was very professional, helpful and friendly and ensured we were kept up to date with every step of the process. He liaised with the property owners on our behalf with any queries we had. We felt confident that we were in good hands in this very stressful process. Tim and the other team members, Martyna, Joe, Kerry were always available to talk and ensured the paperwork side ...
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Jan 30,2014
Minithumbup
Martyna Kay
Surj Walia
By:
Jan 30,2014
1 people found
this helpful
What a fantastic office to deal with! My initial dealings were with the very helpful Tim, an absolute credit to the company. Extremely pleasant, friendly, professional and above all passionate about his clients! During the whole process from viewing to moving in....Tim, Surj and Martyna were amazing! The whole team are extremely professional in their approach to the property market and I\'d be happy to deal with them in the future!...
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Jan 08,2014
Minithumbup
Surj Walia
By:
Jan 08,2014
1 people found
this helpful
I was impressed at the outset by the knowledge and experience shown by Surj Walia in answer to my general questions about using an agent to manage my rental property. Secondly, I was impressed by the speed with which he responded to the opportunity to come and view the house and discuss our requirements. Thirdly, I was impressed with the way he found us some tenants so quickly. In addition, Surj took on the responsibility for sourcing some furniture for the property. Overall the service was ...
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Dec 22,2013
Minithumbup
Surj Walia
Martyna Kay
By:
Dec 22,2013
2 people found
this helpful
The agent acted professionally and promptly at all times, keeping me updated and fully informed. The marketing and sale of the property was very brisk and effective and it was apparent that the agent knew the locality and the market in the area. Agent contacts with house clearing locally were also helpful as I live away from the area. The agent fees were also reasonable. Thank you....
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Dec 19,2013
Minithumbup
Chris Neale
Edward Pereira
By:
Dec 19,2013
3 people found
this helpful
After a deal fell through and months of searching and viewings with other less able estate agents found a perfect property which Neno recommended after a few conversations with him. After viewing the property a few times with Neno and Chris and with Edwards help we managed to secure the property although there was much interest. Neno and Chris\' approach to me an my husband was second to none and Edwards ability to manage the deal through to completion meant this purchase was the most stress...
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Dec 18,2013
Minithumbup
Chris Neale
Edward Pereira
By:
Dec 18,2013
2 people found
this helpful
We would just like to say a massive thank you to Eddie and Chris for all their help with selling our property. We found the service they gave very professional, friendly and efficient. Castle residential made us feel very confident and relaxed throughout. As a result we sold very quickly. Thank you Eddie and Chris. We would certainly recommend you to people who would need the services of an estate agent in the future....
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Dec 06,2013
Minithumbup
Surj Walia
Martyna Kay
By:
Dec 06,2013
1 people found
this helpful
Being a new landlord, Castle talked me through the process clearly and professionally. Their fees were reasonable (cheaper than others) and they managed to find great tenants quickly. Castle certainly know the local market. I don\'t usually leave feedback for products and services, but the service we received from Castle was exceptional. Thanks to the team for their communication, professionalism and speed in getting the right tenants....
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Nov 13,2013
Minithumbup
Martyna Kay
By:
Nov 13,2013
1 people found
this helpful
I\'ve recently rented a property with Castle Residential, and have been dealing with Martyna in the Hanwell office. So far I am extremely pleased with how everything has gone, and have found Martyna to be very responsive & happy to assist with any queries we\'ve had....
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Nov 12,2013
Minithumbup
By:
Nov 12,2013
0 people found
this helpful
I have been dealing with Castle since 1999 and have had several excellent tenants over the years. I currently have two flats rented through their Hanwell Branch and since letting the flats 14 years ago they have been vacant for only a few days. Their advice on any refurbishment/modernisation are excellent and they have a great understanding of the area and market and really work hard to get the best rents. Communication and updates are excellent and all their staff are friendly and extre...
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Oct 24,2013
Minithumbup
Suzannah Newby
By:
Oct 24,2013
0 people found
this helpful
We found ourselves in a position where we needed to find a rental home in a relatively short space of time and consulted with various agents across the area. Suzannah stood out with her willingness to arrange viewings and the promt and efficient way she dealt with any further queries we had. Based on previous experiences with letting agents, I would recommend Castle....
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Oct 10,2013
Minithumbup
Surj Walia
Martyna Kay
By:
Oct 10,2013
3 people found
this helpful
Me and my friends were in a difficult situation with days left before we found ourselves homeless. Surj showed us houses past business hours and Martyna ensured that all paperwork was completed in the short period of time. Even after we moved they answered all of our questions and made sure that everything is stress free. We recommend Castle very much! a local agent that cares about the needs of its clients!...
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Oct 07,2013
Minithumbup
Chris Neale
Edward Pereira
By:
Oct 07,2013
2 people found
this helpful
I could not have asked for a better estate agent! We lived in a tucked away street in Ealing. Chris and Eddie did a fantastic job of getting viewers through the door. We were amazed that multiple offers that came in the first week. I would highly recommend Castle Residential!...
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Sep 23,2013
Minithumbup
Bill Walia
By:
Sep 23,2013
0 people found
this helpful
Castle have been incredibly brilliant in helping me rent my properties, they are quick to make sure that suitable tenants are found. There communication between me, the tenants and the company are brilliant they always keep me in the know of what is going on at the property and are so helpful with keeping my tenants happy. I have been with Castle for a long time now and would never look at any another estate agents to help me rent my properties. Special Thanks to Bill Walia and Joshua Carlo who...
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Sep 20,2013
Minithumbdown
Martyna Kay
By:
Sep 20,2013
2 people found
this helpful
Professional help by going thru all things to be done by rent a house Friendly, helpful and easy. Finally good place to make a deal. Thank you a lot for the team from Greenford avenue. Especially Martyna,lovely lady who showed the place for us and the other one who help with the contrac Sorry, that I don\'t remember names, but too many things comes at ones :) best regards and thanks once again!...
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Sep 17,2013
Minithumbup
By:
Sep 17,2013
0 people found
this helpful
Joshua showed us just a few places to rent before we went on holiday. When we then decided to go ahead with one of them while abroad, due to time pressures to get a place sorted, he dealt with everything very rapidly, smoothly, professionally and at a distance! He listened to what we wanted to achieve in the negotiations with the landlord and managed that well. Overall, we were really impressed and would definitely use Castle and Josh again if we have to find another house to rent; Bill also was...
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Sep 12,2013
Minithumbup
Surj Walia
Martyna Kay
By:
Sep 12,2013
2 people found
this helpful
I am a landlady with a property to let in the Ealing area. At the beginning of June I immediately contacted the agent I had bought the property from (not Castle) as I had not had an issues with them during the purchase. After seeing them I thought best get a second agents opinion and called Castle. I\'m so glad I did. I spoke to Surj who at very short notice came out to see me on a Sunday as I do not live in the area and it was the only day I was over dealing with the property. He was extremely...
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Sep 04,2013
Minithumbup
By:
Sep 04,2013
0 people found
this helpful
Our experience with Castle Residential was an extremely positive one. Josh managed to secure a the perfect property for us, and at a lower price than other local agents would negotiate. He looked after us well throughout the whole process, and we feel very happy to have found an honest and flexible estate agent who wants to ensure that all parties involved are satisfied. We completely recommend Castle Residential, and all the helpful staff that make up their team....
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Aug 29,2013
Minithumbup
Chris Neale
Edward Pereira
By:
Aug 29,2013
3 people found
this helpful
Chris and Eddy were very helpful since the very beginning . The house we bought is old and had some issues ,like damp ,that had to be checked . They did every survey necessary in order to have a clear understanding before going ahead and approach the seller to fix a few things for us. They know their job and we are happy to recommend them. We have now moved in , thank you to you two....
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Aug 24,2013
Minithumbup
By:
Aug 24,2013
0 people found
this helpful
Thank you for your sensitive and respectful attitude. From the beginning I was always promptly informed about each step taken. I felt my needs were treated in a professional manner and all my requirements were treated seriously. Thank you!...
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Aug 19,2013
Minithumbup
By:
Aug 19,2013
0 people found
this helpful
I had first contact with Castle Residential in January, 2011 and it was a bigning of good business relationship as a property agent and tanent. They are always helpful, co-operative and trust worthy. Now in 2013 I have moved into another property with the help of Castle Residential and very happy with their customer service even this time....
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Aug 19,2013
Minithumbup
Surj Walia
By:
Aug 19,2013
0 people found
this helpful
Surj was a great help, came in on saturday which was his day off. took all the details and less than a week we had a tenant. the rent price that he gave me was lower than what we rented the place. i may have rented the place slightly higher. i would have prefer a certain type of customer that he promised , unfortunately wasn\'t the case however still the new tenant are good....
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Aug 16,2013
Minithumbup
By:
Aug 16,2013
1 people found
this helpful
When I went to castle residential in the hope of acquiring a property to rent I hadn\'t much time as my contract was out in two weeks, my agent was josh and he got the ball rolling straight away. In the following days I viewed some property\'s in my price range, I found a house I liked but the price was a bit high but josh done some negotaition with the landlord and we got it at a reasonable price. Overall I was pleased with the outcome.....
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Aug 07,2013
Minithumbup
By:
Aug 07,2013
1 people found
this helpful
I was very impressed with Castle Residential in Ealing. Unlike so many agents, Josh was quickly able to understand what we were looking for in terms of finish, size, location and price and stuck exactly to that. He was very honest and upfront if he had a property that he didn\'t think we would like and didnt waste any of our time viewing it. I was also impressed with the fact the Josh showed us around a properties, out of hours, in order to accommodate our schedules. Overall, Castle Residenti...
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Aug 05,2013
Minithumbup
Surj Walia
Lauren May
By:
Aug 05,2013
2 people found
this helpful
I would like to say how amazing and helpful the staff at castles residential are. I primarily dealt with Surj and Lauren who were extremely helpful and professional at all times. Surj goes above and beyond his duty as a letting agent and always wanted to make sure that I was happy and comfortable. When I had to leave the property suddenly due to personal reasons, Surj worked with me so as to make the transition as easy and stress free as possible and made what could have been a really stress...
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Jul 31,2013
Minithumbup
By:
Jul 31,2013
0 people found
this helpful
We have been letting our property through Castle Residential for over three years, and staff were always kind and helpful, answering all our questions and providing us with quality tenants throughout. We have also bought our current house through Castle Residential 3 years ago, they have found the house of our dreams for the price we had agreed and have been guided through the whole process with attention and care. Would definitely recommend to anyone....
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Jul 28,2013
Minithumbup
By:
Jul 28,2013
1 people found
this helpful
Joshua arranged a viewing at short notice and at a time which was convenient for me. I work until 5pm and had to travel 30 mins to get to Ealing so that was helpful and a promising start for my dealings with this particular agent. On the day of the viewing, Joshua was on time and clearly had a good knowledge of the property as he was able to answer all of my questions. The following day when I rang the agent to express my interest in renting the property, Joshua got back to me very quickly. The...
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Jul 28,2013
Minithumbup
By:
Jul 28,2013
1 people found
this helpful
Im writing this in thanks to Joshua who helped me and my family secure a home perfect for us. I would and will recommend him and Castle to my friends and family. The manner was very helpful and professional and we are extremely pleased with the results also! Thanks very much again...
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Jul 25,2013
Minithumbup
Surj Walia
By:
Jul 25,2013
0 people found
this helpful
We have recently rented a property through Castle Residential where Surj was our point of contact and nothing stops me from saying that he did a brilliant job in getting the deal finalised very quickly. There was a point when things didn't go as per plan and the agreed move in date was pushed back by the landlord, but Surj stepped in and handled the situation very well to help us reach an agreement which was in favour of both parties. I would say it was probably a tough deal for us but the Castl...
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Jul 22,2013
Minithumbup
Suzannah Newby
By:
Jul 22,2013
0 people found
this helpful
Suzannah was really helpful when I was looking for a property to rent. She took the time to find out exactly what I was after and wasn\'t at all pushy The other estate agents I was dealing with wanted to take me from property to property without seeing details etc first, which invariably wasted everyones time. The first property Suzannah took me to see wasn\'t suitable but she took the time then to ask what was wrong about it. She had obviously listened, as the second property was perfect. She k...
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Jul 22,2013
Minithumbup
By:
Jul 22,2013
2 people found
this helpful
Helped us find a really nice house in our absolute time of need. Most definitely recommended to whoever is looking for a nice place in and around Ealing....
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Jul 21,2013
Minithumbdown
By:
Jul 21,2013
0 people found
this helpful
There was a leak and it took them 2 months to arrange anyone to have a look. Then nothing happened, I contacted them and was told the person who were dealing with was away. I was patient and waited for another 3 months, so I called them back. They were making excuses that it\'s been busy. In the end I called the Landlord who arranged someone. I think landlords shouldn\'t rely on them for management....
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Jul 19,2013
Minithumbup
By:
Jul 19,2013
2 people found
this helpful
First of all I have to give a big thanks to Joshua for his proactive approach in selling my house. For a young lad I was very impressed with the amount of people he showed in a short space of time. Within two weeks of dealing with Castle I had a firm offer just above market value, I would recommend Joshua and Castle to anyone looking to sell in Ealing....
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Jul 17,2013
Minithumbup
By:
Jul 17,2013
3 people found
this helpful
Castle Residential have been amazing in helping accommodate us with the perfect property to suit me and my family. With regular updates and viewings of properties which Joshua thought were the best for us it took us less than two weeks to find our lovely new home. Having moved down to Ealing from up north we cannot explain how effective Castle Residential have been in helping us settle down in the city. Thank you Castle!...
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Jul 16,2013
Minithumbup
Lauren May
Surj Walia
By:
Jul 16,2013
3 people found
this helpful
Castle was really great when it came to finding our house in Ealing. Lauren was very patient with us, as we was not in any rush to find a property. She was very polite, helpful and we never felt rushed into choosing. Surj was also very helpful when it came to organising the contracts and inventory. Would recommend to anyone looking in this area....
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Jul 13,2013
Minithumbup
By:
Jul 13,2013
4 people found
this helpful
Myself and my husband are so impressed with Castle Residential and Josh in particular. We had been on the books of 3 other estate agents but were getting absolutely nowhere, when we decided to call Josh. He came to look at the property on Monday and told us there and then that he would have tenants for us by twelve oclock on the following friday, which he did. Josh took a genuine interest in understanding our requirements, and was professional and helpful at every stage. He listened to the t...
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Jul 11,2013
Minithumbup
Suzannah Newby
By:
Jul 11,2013
1 people found
this helpful
This is the third time I have used Castle Residential as they helped me find 2 properties when I was a student and they had just opened. Although, there seems to be a lot more to renting a property these days in terms of checks, paperwork and costs, they made the process simple and kept us up-to-date with news on our property. Suzannah was always available to talk through details even on her day\'s off....
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Jul 11,2013
Minithumbup
By:
Jul 11,2013
1 people found
this helpful
My parents have been using Castle-Residential for over 10 years so it was an easy decision to utilise their services when renting my own flat out. As a first time landlord, they were thoroughly patient with my queries and concerns. They promptly sourced suitable reliable tenants. A thoroughly professional, friendly and conscientious team. I would definitely recommend them to others, a very satisfied customer!...
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Jul 09,2013
Minithumbup
Bill Walia
By:
Jul 09,2013
3 people found
this helpful
Short and sweet... Is exactly my experience with Castle. Found the perfect property in such a short space of time. They go the extra mile unlike other agents. Bill and josh were excellent. Would highly recommend them Cheers guys...
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Jul 09,2013
Minithumbup
By:
Jul 09,2013
2 people found
this helpful
I have to say I was initially weary of Joshua because of his youth, but once we started discussing my property I realised the depth in his knowledge of the current market. I found him to be very polite and professional at all times, Joshua rented my property within days of instructing him. I would recommend Joshua to my colleagues and friends...
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Jul 08,2013
Minithumbup
Martyna Kay
By:
Jul 08,2013
3 people found
this helpful
I\'m very happy with the service provided in helping me rent a property in Hanwell. In particular Martyna Kay treated me in a professional manner throughout the entire process. She was easily contactable, efficient and ensured the process ran in a calm manner. Thank you for all your help....
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Jul 07,2013
Minithumbup
Edward Pereira
By:
Jul 07,2013
4 people found
this helpful
We used Castle Residential in the sale of the property of a deceased Aunt. They found a buyer for us very quickly, and during the sale process we always found them very helpful and professional. They did a good job in chasing up solicitors, and went over and above what you might expect from an Estate Agent. Communcations were good, and it was as hassle-free a process as selling a property can be. We are certainly happy to give Castle Residential our recommendation....
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Jul 04,2013
Minithumbup
Bill Walia
By:
Jul 04,2013
2 people found
this helpful
I approached the Ealing estate agency seeking for a rental, the staff were friendly and very helpful. They gave me professional advise and browsed for properties that match my criteria. They ensured the viewing arrangements suited me regardless if it was outside office hours. I highly recommend the team at Castle for your search for your ideal home. 10/10...
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Jul 03,2013
Minithumbup
By:
Jul 03,2013
4 people found
this helpful
We were basically looking for a rented property with specific requirements at a very short notice and Joshua was our representative from icastle residential. He was really helpful & understood our requirements to the fullest. We were very happy with the way we were dealt with from start to the end. We would definitely go back to icastle residential for any future requirements & would recommend it to friends as well....
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Jun 28,2013
Minithumbup
By:
Jun 28,2013
2 people found
this helpful
Fantastic team really helpful and high recommended. At customers best interest at all times, they were helpful in that they kept looking around and keeping me update....
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Jun 27,2013
Minithumbup
Bill Walia
By:
Jun 27,2013
4 people found
this helpful
As a new landlord I chose to use Castle Residential I found Bill & Josh very helpful. I would recommend Castle as they not only rented out my property within a week but also gave me a good rate...
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Jun 26,2013
Minithumbdown
By:
Jun 26,2013
1 people found
this helpful
Renting this time has been an awful experience. When we took over the apartment, there were a number of repairs that should have been done prior to our occupation.Β  In addition, the cleaning that had been done following the prior tenant's departure was very bad.Β  The oven, for example, is a disgrace, as are some of the showers.Β  This will hopefully be taken care of next week, at our request, but this should have been done before, particularly for a property that rents at £1600 per mont...
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By: Surj Walia - Castle
Jun 27, 2013
View all comments (1)
Dear Raisa Patel, We have no tenant under your name and further more have not rented an apartment for £1600 in the last few months so I question the validity of this complaint. If you are indeed a " real " tenant then I would be more than happy to discuss your issues and resolve them for you. Surj Walia Lettings Director ...
Jun 24,2013
Minithumbup
Surj Walia
By:
Jun 24,2013
1 people found
this helpful
Start to finish advice and had a can do attitude. When I had a problem Castle had some advice and contacts to assist. Made my job a lot easier. Found an honest and trustworthy partner who had my interests covered....
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Jun 21,2013
Minithumbup
Lauren May
Surj Walia
By:
Jun 21,2013
2 people found
this helpful
I have had dealings with Castle Residential since 2009. Mr Surj Walia proved to be extremely helpful and professional. He undertook to manage my property at 141 Kingsley Road as a single letting and was extremely pleased with its management. I had the property renovated recently by converting it into two separate dwellings - a single bed-room studio and a three-bedroom apartment with living-room. Castle residential did a tremendous job in vetting prospective tenants for both lettings - Ms Laure...
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Jun 19,2013
Minithumbup
Lauren May
Martyna Kay
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Jun 19,2013
2 people found
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I was reluctant to move and only had a very short time in which to find a new place. Lauren immediately responded to my initial query and arranged a viewing for the same day. Communication following the viewing was excellent without being intrusive and I received sound advice as to what kind off offer to make. Once the offer was in, Lauren and her colleague Martyna did sterling work in arranging the contract in the short time available, which meant that I could concentrate on the move itself. If...
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Jun 18,2013
Minithumbdown
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Jun 18,2013
1 people found
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Joshua was ok in helping get things agreed but after I moved in everything changed Β’Γ’β€šΒ¬Γ’β‚¬Ε“their management person is so unhelpful that is if you can get hold of her. I was without a fridge for 3 weeks...
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Jun 18,2013
Minithumbup
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Jun 18,2013
4 people found
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I highly recommend Castle Residential, and they came recommended to me by a colleague. Josh took a genuine interest in understanding my requirements, and was professional and helpful, helping to secure my preferred property, and swiftly following up on any points I needed clarification on. If you are searching for a rental property in and around the Ealing area, I would recommend this company as your best starting point....
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Jun 18,2013
Minithumbup
Bill Walia
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Jun 18,2013
1 people found
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The staff are professional and friendly with knowledge of the local area. The manager, Bill is easily available to contact. The team returned calls in a timely manner without causing me any hassle....
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Jun 12,2013
Minithumbup
Surj Walia
Lauren May
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Jun 12,2013
2 people found
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Very pleasurable to deal with. Surj took time out to sit and talk and get to know prospective landlords and their ideas for the type of tenants that would be ideally suited to the property. Other staff members such as Lauren and Suzannah were always very polite when arranging visits to the property. All in all a very good experience....
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Jun 05,2013
Minithumbup
Lauren May
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Jun 05,2013
3 people found
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Amazing service, listened to my requirements and found my property on my first viewing. They managed the admin process for me and accommodated my requests for multiple visits to enable me to show family and friends. Lauren extremely helpful, highly recommend....
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May 31,2013
Minithumbup
Surj Walia
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May 31,2013
2 people found
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In April 2013, Surj, Suzannah, Lauren were all very professional in the Letting of our Flat in Hanwell. They were all very knowledgeable about the lettings and sales markets and gave realistic estimates of the level of rent that we should expect from the Flat. From advising us on how best to update the flat and the fast turnaround that they get things done. It was on the market within hours of our meeting with Surj! Within a few weeks they had found some friendly and conscientious Tenants. Very...
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May 28,2013
Minithumbup
Lauren May
Surj Walia
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May 28,2013
2 people found
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Lauren was first of all very professional and friendly. There were negotiations involved with the landlord which Lauren managed very thoroughly and promptly, coming back within minutes with replies. We were able to visit the property more than once, also on weekends, with Lauren going the extra mile to ensure we were happy with everything. Surj was incredible at liaising between us and the landlord to make everything happen. I am sure we would not be in this lovely house if it hadn\'t been...
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May 24,2013
Minithumbup
Edward Pereira
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May 24,2013
6 people found
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Castle Residential provided us with an exceptionally high level of service. Eddie, in particular, ensured the smooth completion of the sale of our house. His communication skills and attention to detail are second to none and I would not hesitate in recommending Castle to my friends and family in the future....
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May 22,2013
Minithumbup
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May 22,2013
6 people found
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I found Joshua to be curious, knowledgeable and very easy to deal with. he went out of his way to ensure both we the buyers and the seller got the right deal. I would recommend him anytime...
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May 21,2013
Minithumbup
Chris Neale
Edward Pereira
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May 21,2013
6 people found
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Castle Residential have just sold my house - at a good price. I am very happy. A few months ago it had never occurred to me to use this agent to sell my house, as although they had sold a similar property nearby I had always thought they were essentially a lettings agency. What started by me popping in to Castle for a quick valuation, as a neighbour of mine was keen to buy our house direct, became a much better sale to a different local person, all thanks to Castle. Many estate agents can...
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May 16,2013
Minithumbup
Lauren May
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May 16,2013
3 people found
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Lauren, was very professional, supportive and helpful and listened to my needs, meeting my needs on the first viewing. Well Done Lauren and Thanks...
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May 13,2013
Minithumbup
Lauren May
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May 13,2013
1 people found
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I used castle residential as I was looking for a studio/1bedroom flat in ealing.I was very impressed with the service, especially with Lauren who has been very helpful and approachable throughout the search and the negotiation with the landlord process. I found the agency was very reliable: they always returned my calls and kept me updated on any changes. I would definitely recommend them....
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May 13,2013
Minithumbup
Surj Walia
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May 13,2013
1 people found
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I have used Castle since 2003 and have just completed fourth letting with them. Each time it has been a painless exercise. Before there was never more than a week between tenants. This time they got immediate feedback that decoration was required and once in train the property let immediately on completion. In addition, as an overseas client they keep me informed all the way through and never give promises they cannot keep. Their pricing is competitive, but service ethic excellent. I would hav...
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May 03,2013
Minithumbup
Lauren May
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May 03,2013
2 people found
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Castle Residential were incredibly helpful, honest and efficient with all aspects of our house search and found us the perfect property. Very professional and friendly, even after all our pestering questions! Thank you so much for all your help Lauren May and we highly recommend Castle to anyone who wants a prompt and stress free move....
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Apr 30,2013
Minithumbup
Suzannah Newby
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Apr 30,2013
1 people found
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Suzannah has been an absolute pleasure to deal with. After dealings with other agents, which provided such poor service it was a breath of fresh air after speaking with Suzannah. She did not waste my time showing properties which were way over budget or not suitable for my needs (unlike other agents). After a few viewings she found me the perfect property. I would definitely recommend...
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Apr 30,2013
Minithumbup
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Apr 30,2013
3 people found
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Thank you for finding a flat for me! Joshua really did provide me with many options i would recommend him to my friends and colleagues Thanks Josh...
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Apr 23,2013
Minithumbup
Surj Walia
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Apr 23,2013
1 people found
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A very professional letting agent, who provided a great deal of advice and knowledge about the local market and most importantly the quality of the candidates being proposed. I would definitely recommend them....
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Apr 23,2013
Minithumbup
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Apr 23,2013
1 people found
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The agent was very helpful and dealt with our queries promptly and thoroughly. We were pleased with the service that we received and we are very happy with the property! Many thanks!...
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Apr 23,2013
Minithumbup
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Apr 23,2013
1 people found
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Very helpful on terms and conditions negotiations. Annoyed about double admin fee for a couple but on a plus they paidto get the loft cleaned....
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Apr 19,2013
Minithumbup
Surj Walia
Suzannah Newby
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Apr 19,2013
1 people found
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Very knowledgeable of the current property market in our area. Personal service, keeps us timeously imformed of progress of both existing re-newing tenants and prospective new tenants. Surj has a good feel for the type of tenant that would suit both our properties and us as landlords. Very dependable....
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Apr 16,2013
Minithumbup
Lauren May
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Apr 16,2013
2 people found
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My husband and I spent a lot of time browsing properties to rent and came across one from Castle Residential on the internet. After arranging a viewing via email, Lauren called me and a viewing was set up quickly. She was polite on the phone and in person, helpful in answering our questions and was patient while we gathered bits of paperwork - references and bank statements etc. She made the process seem quick and straightforward and her communication skills were fantastic. Would liaise wit...
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Apr 16,2013
Minithumbup
Surj Walia
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Apr 16,2013